Indian Oil Corporation [IOC] Complaints & Reviews

Sir/ Madam,

Reg: Problems facing while booking for new cylinder.

" Worst response from the incharge persons ( In particular at TAMBARAM Pattammal)"
" Not answering for the queries, simply disconnecting or just keeping the receiver open"
" Booking at Guduvanchery - Missing from the records"


We are residing at Urappakkam and our agency is Pattammal Gas agency.
Usually we used to book at Guduvanchery branch office. "Our No is : 31291"

Till now it happened two times that Booking at GUDUVANCHERY is not reflected at TAMBARAM.
If we call to Tambaram office their way of treating customer is really worst.

Inspite of waiting for very very long time to get the connection( almost 20 - 30 mins) they simply say yours is not booked. then what's the point of having GUDUVANCHERY office and booking over there.
Then they it will be taken as new booking on that day.

Sep 12 09 we booked at Guduvanchery. Till now we did not get cylinder. If we enquire at tambaran (since they only have te phone) they say your name is not there.

This is not the first time it has been happening regularly. I don't know wher to complaint about this that's why i am complaining here.

Please please please .. try to solve this scenario

please take necessary action or at least tell them to treat the customers as human being not like a DOG.


Thanks,
Surendar

sir i am a consumer of Govila Enterprises Aligarh. from last five year i am struglling for dbc but every time dealer make excuses like short of celenders, company policy etc.
Please give me the suggestion what should i do.

i have faced this problem twice at m/s navin petrol pump, udaipur-dungarpur link road, banswara, rajasthan. that they have refused to provide free air and said -
- there is no person avilable for this job
- we only have to provide free air and are not bound to provide a person for the same, you can fill it on your own if you want.
as a consumer i need to know, what does this free air mean, if providing free air is the job of the petrol pump or it is something that we need to do ourselves.
in my opinion if they are open for petrol they should also keep a man to provide free air.
please confirm and also if naveen petrol is not following rules, proper action must be taken against them.
thanks and regards
nipun arora

I am an Indane LPG consumer with regn no. 649 at 313/13-D, Inderlok, Delhi-110035. The cylender supplied by my distributor Kirti Gas Agency, Kanhaiya Nagar, Tri Nagar, Delhi-110035, Ph. 27393570 is leaking and the attendant who checked it, replaced the washer and assured to change the cylender by evening of[protected]. But till date, even after repeated requests my leaking cylender has not been replaced.

Dear Sir

I am register a new indane gas connection at Renu Enterprises, B-2, Shiv Mandir, Tonk Road, Bazaria, Sawai Madhopur, Rajasthan Pincode-322001 on 5 Oct 2009. My Booking No. is [protected] but there is a problem that when I went to submit all relevant document with Intimation letter to avail of my indane connection they are forcing me to purchase a Hot-Plate/Cooking Range/Gas Stove with gas connection is there kind of provision like that because this kind of activity is wrong as according to MRTP Act.

Please look in matter and do needful for following: -
1. The behavior & attitude of service provider is very poor.
2. They also harass me and ask to come time and again. They also do not respond positively.



Rakesh Jain
Mob. - [protected]

sir,
My consumer not. 23486.
I am attached to M/s. Virgas, Ganapathy st. West Mambalam. Chennai.33.
I booked for my refill cylinder on 08-10-09.
Till date ie 27-10-09 the cylinder has not been supplied.
I personally called on them today. They assured supply by this evening which has not happened
till now 6.50 pm.
They have been supplying the refills within a week regularly.
Only this occasion this inordiante delay is happening.
pl. look into the matter and urge them to supply the refill cylinder latest by 28-10-09.
regards
rajamani

My consumer No. is 8895 . Iam a consumer of ARJUN ENTERPRISES , MUNIRKA NEW DELHI .
My problem is that the agency provides VERY POOR OR SOMETIMES NO SERVICE .

1.When I call them to book gas they do not pick up the the phone .
2.They even do not deliever that cylinder which i book through CENTRALISED BOOKING.
3.Delivery boy do not comes with weighing machine.
4.Cylinder not comes full.
5. Whenever they deliver , they DELIVER EXPIRY DATE CYLINDERS.
6 Do not come come when a LEKAGE COMPLAINT IS LAUNCHED.

OUR CUNSUMER NO. RIS:15837 OF KRISHNAKUMAR G., VADAKKEMURIYIL HOUSE, KUMBAZHA P.O.

WE HAVE ALREADY BOOKED CYLLINDER ABOUT ONE AND A HALF MONTH BEFORE. BUT, SUPPLY NOT GIVEN EVEN AFTER REPEATED REQUEST TILL 27.10.2009. WE HAVE ONLY ONE CYLLINDER. ALSO, WE HAD REQUEST THEM TO CHANGE OUR CONNECTION. THEN THEY AGREED THAT WHENEVER WE WANT THE CYLLINDER, THEN THEY WILL READY TO DELIVER THE CYLLINDER. BUT, THEY DIDN'T KEEP THEIR PROMISE. THEIR SERVICE IS VERY VERY BAD.( EVERYONE COMPLAINT ABOUT THEIR SEVICE.) TODAY MY MOTHER (SHE IS SICK...YET TOO..) WENT THERE WITH THE CYLLINDER, BUT NOT GET THE CYLLINDER. I HAVE A SMALL BABY ALSO..DUE TO THESE REASONS...YOU KNOW...OUR COOKING IS TOO GET IN TROUBLE. NOW, WE ARE THINK ABOUT ANOTHER CONNECTION WITH ANOTHER DEALER AFTER GETTING YOUR REPLY. ALSO, WE HAD COMPLAINT IN INDIA GOVERNMENT'S PUBLIC GRIEVENCE CELL.

WAITING FOR A QUICK ACTION...
THANKS AND REGARDS...

SREELEKHA KRISHNAKUMAR.
WIFE OF KRISHNAKUMAR

Sir,
My Consumer No.4761, Address:B48,Pocket 4,Kendriyavihar-II,Sector 82,NOIDA
Distributor: Indane (Ela Gas Agency),Sector 93,NOIDA

I have booked a refill on 16th Oct 2009. For the last 4 days I was trying to contact the distributor over phone to know the delivery schedule. Telephone service povider is informing that all the telephone lines of this distributor are switched off. Made personal visit to the location today (26.10.2009) to find out the position To my dismay, I found the office was locked and the neighbouring shop owners informed that the distributor office was raided for some reasons and nobody knows when it will start functioning. Many consumers who booked refills are visiting the location and getting panick as nobody knows how to get the refill.

If the closure of this dealership is a long drawn affair, we may please be informed from where we can
draw the refill. Does any neighbouring dealer has been authorised to cater to the customers of Ela gas.If so the same may please be informed to the above email address. Otherwise many chulas in the society falts in NEPZ area gets put off and we have to run for alternate source of energy.
Thanking u
G.N.Sharma

Sir
There was an adverisement on 17.11.2008 for the dealership under defence quota at Baramunda Bhubaneswar,I have appeared the exam.on 21/07/2009 the result was down loaded from iocl.com and compared with theit btochure and found irregularities in getting marks of 15 against the AMIETE Exam,the great institute of highly recognised .
There has been replies from RTI act but the matter is under investigation,since three months . Please help

after giving 14 marks I will be selected under No 1 Rank.

Thanks

Sir,

My Consumer No.4761. Address: B48,Pocket 4,Kendriya Vihar-II,Sector 82 NOIDA
My Distributor: Ela Gas Agency (Indane), Shop No.50, VDS Market ,Pocket A, Sector 93,NOIDA

To our surprise, the above shop remins closed for the last one week. I booked a refill on 16/10/209
All telephone lines were switched off. On enquiry from the neighbours of the shop, it was revealed
that the Dealer's Agency was raided for some reasons and nobody knows when it will be opened
and supply of gas restored. I found lot many worried consumers who have booked refillsvisiting the
shop to know the position.

In case the closure is a long drawn affair, what are the arrangements being
made by the Indane Gas management for supply of the refills for customers of Ela Gas.Is any other dealer in the near by vicinty is being directed to entertain our demands.

I would be grateful for a reply in this regard

thanking you

G.N.Sharma

Dear Sir,

Sub.: Gas Connection No.11523 - Mahavir Gas Agency,
,Main Road Saraidhela,
Dhanbad 828127

I have not been getting my cylinder delivered at home for the last 5-6 months even after booking the no on time and if ask them they say there in no fixed days to deliver .....left with no option we have to go to their office and collect it .

Please get my complaint solved immediately and arrange to get the gas delivered at home. The agency is not giving proper service for the last so many months.

Thanking you,

Yours faithfully,


( MEERA )
RZ-A-36, Nand Ram Park,
Uttam Nagar, New Delhi.

Sir/Madam,
I booked a new gas connection with Ajitha Gas agency at ICF,chennai.
They got copies of my ration card, and voter id but did not give any booking slip.
They asked to me come with intimation letter.Now they insist that unless I give them the booking slip, they cant give the gas connection.I have also paid, 2130 towards gas stove,
booking number:[protected] dated jul 2009.
Jaikumar velayudham...

I had booked gas to our local gas agency "JYOTY JWALA" Bhaga, Dhanbad, Jharkhand. on 21.09.09. but till date they not supplied the same.

My connection no.is JJ 3848

Hi sir/madam,
This is sreechand from bangalore.i would like to inform you that in bangalore most of the indian oil pumps they are cheating their customers nicely,in that No:1 frauds are located in bommanahalli,hosur road.(on the entrance of begur road).... so i humbly request our indian oil corporation to take necessary actions against them.. Dont consider this as my request so many people were cheated there. On behalf of them am writting this complaint.. If you people can go there you will came to know how they are filling petrol to our vehicles.if we ask them to fill for 100 rupee if we didnt look on the meeter then they will start from 50 rupee.In this business the cashier plays a pivotal role.Once i have complained about this to the pump manager after that i came to know that he is also a good actor.This type cheating happened for me more than 6 times..that is why am complaining against them..please take this matter seriously and do the necessary action...

Thank you
Sreechand

HI! As usual our Gas BOOKING WAS DONE AFTER 21 days of receiving the cylinder. But to utter suprise till date we didn't received our gas. Everyday they are harassing by saying you will receive the cykinder today, tomorrow...n so on...... Our booking was done on 22nd Sept'09 itself...... but no response till date.Please look up at your end.

CONSUMER NO.4043/A
NAME: N.C.BARUAH
AMBARI,GUWAHATI-781001
PH:[protected]

I have following complaints against the Indane Gas/ Jagan Enterprises:-

1. The Phone Nos of Jagan Enterprises Gas AgencyI are always busy. It is impossible to contact the agency thru phone as well as booking thru helpline nos. is worthwhile. I have made sevral verbal request to above mentioned agency but they are not responding.
2. Cylender supllied are under weight & delivery man do not have weighing machine with him.

Please get my complaint solved immediately and arrange to get the gas booking done. The agency is not giving proper service for the last several months.

Thanking you,

Yours faithfully,


Keshar Singh

Dear Sir/Madam,

It is to inform you that, Indane Gas cylinder supply agent "M/S Yadu Gas Services, D-33, Site-4, Sahibabad, Ghaziabad, UP" has given the following nos. 2895768, 2896030, 2896032, 2896034, 2896035, 2896036 for booking gas refill. We are trying to book our refill cylinder since 8-10 days through above said number which always keeps busy at same time

It is also observed that the refill gas cylinder most of the time is under weight by couple of "kgs" and interesting to learn that it shows standard weights (around 29-30 kg) if weigh by the weighing equipment brought by delivery boy but shows underweight if cross checked by consumer's weighing balance. This means the refill cylinders are underweight and delivery boy carries manipulated weighing machine to fool consumers.

It is really tough to book gas refill every time and very common problem amongst most of the consumers.

In view of above, it is requested you to look in to the matter and do your best to have proper services from above Agent.

Regards,
Sandip Shinde
H-401, Heritage Heights, Supertech Icon, Indirapuram Ghaziabad (U.P)
M. No. [protected]

Sir.
Indian oil gas distributer SEEMA ENTERPRISE at Raja S.C mallik road is telling me they will not issue me new gas connection if I am mot purchasing gas oven from them. It is to inform you, I am an Ex service man, I have facility to purchase gas oven from our canteen at much cheaper cost. I request you to instruct the agency to give gas connection with out purchasing gas oven from them. I am ready to pay the connection charge and deposit for two cylinders.
Hope for your best co operation.
SANJIB CHAUDHURI
[protected]@yahoo.co.in

Dated: 15.10.2009

To,
The Manager
Indane Gas Agency


Sub: - New One Cylinder not received.
Ref: Consumer No. 19424.

Respected Sir,


I am LPG Consumer with ROHINI ENTERPRISES (Distributors for Indane LPG Gas) Address: First Floor, Durga Market, Naharpur, Sector-7, Rohini, and Delhi-110085 on dated 28.05.2009 Vide Customer No. 19424.

I am applied new connection with LPG Gas along with Two Cylinder on dated 28.05.2009 from ROHINI ENTERPRISES & I am submitted all related paper of ROHINI ENTERPRISES for New Cylinder but till date i am not received one balance Cylinder.

I am talking many times on ROHINI ENTERPRISES regarding one Balance Cylinder but your response is Zero, so you are requested take hard action in this matter & send me one balance Cylinder at earliest.

Thanking You,


Regards
Manish Garg
C-5/107, First Floor,
Sector-11, Rohini
Delhi-110085

Mobile No. [protected].