Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Address: New Delhi, Delhi, 110070

Last 2 days (from 25.09.2018) trying to book ticket for my parents ( 68 & 62 yrs) from NDLS to Hwh/ Sdh travelling date 05 / 06 / 07 Oct 2018 with at least one lower berth. Every time booking failed due to condition 'atleast one lower berth not met". There were train ticket available during booking 311 nos, 121 nos. failed transaction attached.

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I have travelled in both the trains in rajdhani and duranto express but the food quality is so poor and i had paid for that irctc take my money have to give service .
1.I had ordered an non veg but during the journey i get to know that there is no non veg items available
2.food quality is very poor
3.the most of the trains are late .we paid for exact time .if you irctc waste my time who will pay for people time .
4.i never reached my destination in exact time that's may be 2 or6 or 15 hours journey.

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Kotlokrish

from Guruvayur, Kerala

Sep 27, 2018

Email.not came

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Website: www.irctc.co.in

Purchased ticket by ac-iii tier for kolkata-pune by duronto express for journey on 12.01.2019 under transaction id [protected] darted 25.09.18 through irctc mobile application and payment made through phonepe. An amount of rs.2647.48 deducted from my bank account through phonepe, but no ticket issued. It is confirmed by the phonepe that the amount has been received by irctc. Please specify the status.

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Website: irctc.co.in

On 13/09/2018 we were booking ticket but the transaction was failure but the amount got twice time debited i.e. 1321 two times respectively. Then another ticket on 20/09/2018 of Rs 2012.04 we booked another ticket it also gone transaction failure and amount has been debited but still no refund of any transaction. so we wish to look into the same issue. Thank you.

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Address: Surat, Gujarat, 91

Pnr [protected]
Borivali to surat,
Lok shakti exp. (22927),
Sl, boarding :20:19hrs.24sep.
Arrival :00:22 hrs. 25 sep.
Jagdish bhagat (Pqwl/48)
Naina j bhagat (Pqwl/49)
Transection through
http://paytm.com/care
Amount of 265rupees.
As per rules waiting list ticket cancelled automatically after chart prepare but amount of 265 rupees not credited yet.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Pulkit Kasera

from Hyderabad, Telangana

Sep 26, 2018

I had purchased food from hoker in train but the quality was worst, bread was too old and it was smelling bad, the vendor was doon's catering service train no 18047, dt.18/09/18

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Address: Bharuch, Gujarat, 91

PNR [protected]
BORIVALI to BHARUCHJN
LOK SHAKTI EXP (22927),
SL, Boarding :20:19 hrs.24 Sep.
Arrival:01:22hrs. 25 Sep.
MANISH SHAH (POWL/45), N.C KAPADIA (PQWL/46)
Transection through
http://paytm.com/care
380 Rupees
as per rules waiting list ticket cancelled automatically after chart prepare but amount of 380 rupees not credited yet.please solve issue as soon as possible

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Website: irctc.co.in

Today morning i tried to book tickets to my native. While booking money got deducted from my account but site showing transaction failed so i tried to book same ticket same thing happened. I tried contacting customer care. After several attempts i got connection to customer service person. A lady picked up call. She's didn't respond to me in the way and in middle of the conversation she cut the call. This is the way irctc responds to complaints.

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keshavsong

from Phaltan, Maharashtra

Sep 26, 2018

1)Transaction ID:- (1) [protected]. Booking Date: 03/09/2018. Journey Date:12/10/2018. Transaction failed time: 5:52pm refund amount Rs/-660 2) transaction ID: (2) [protected]. Booking Date: 03/09/2018. Journey Date: 12/10/2018. Transaction faild tickets time: 6:03pm. Refund amount Rs/- 660

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Address: 721656

Hi,

Booked ticket on irctc using razor pay amount debited inr1337 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to sya anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The messagew recived from my bank as below:
You've paid rs.1337.04 to irctc via phonepe from your allahabad bank account.

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Lakshya@1234

from Hyderabad, Telangana

Sep 25, 2018

Name : ch.Malleshwara rao
pnr : [protected]
age : 44
from : secunderabad to ellamanchili
status : w/l

name : ch.Malleshwara rao
pnr : [protected]
age : 44
from : duvvada to secunderabad
status : w/l ...
Sir please Return the amount for my cancelled train tickets ..we see the login irctc they showed cancelled and refunderd

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Parwez98

from Dimapur, Assam

Sep 26, 2018

PNR no[protected]
Journey date - 3september

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Address: Ambedkar Nagar, Uttar Pradesh, 224190

Website: [email protected]

Sir I booked a ticket on 19 September 2018 From Akbarpur to Vadodara Journey date 30.9.2018 e-ticketing.
The ticket was not generated but the ticket value Rs-1111.36 was deducted from my SBI account.( [protected]) The same is required to be credited back into my account.

Transaction ID: [protected]
AKBARPUR to VADODARA JN Journey date 30.9.2018 e-ticketing.
Transaction Date: 19 Sep 2018
Train Number/Name : 19168 / SABARMATI EXP Transaction Amount: 1111.36

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Kishan.amarolia22

from Ahmedabad, Gujarat

Sep 25, 2018

Sir, I have lost my UserId and Password. Plz help me. My email id is kishan.[protected]@gmail.com and my mobile number is [protected]

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I have travelled on train no 12463 on 21.9.18 in 3rd ac compartement.I have not been provided the hand towel despite repeated requests.Iam entitled to an hand towel along with two blankets.but i didnt get any response from the service boy.please ensure that we get all the items we are assured when we purchase a ticket be made available to us during the journey.

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Ramakrishna Ragolu

from Guntur, Andhra Pradesh

Sep 26, 2018

I have booked ticket on 13 sep 2018 PNR [protected] canceled same day still i am not received refund, 12 days completed still pending Irct customer executives not supported in this issue every time wait few days

no hand towel provided. - Comment #3221477 - Image #0

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Dear team,

I already register the irctc via internatil moble. But i still can not receive the otp. Please kindly help to follow the case and response on time.

I already sent serval email to irctc customer service mailbox. But still do not recived any soluction update from them.

I already pay for the international mobile register. But i am not able to receive the cutomer service align with the payment.

User name is geelong2018.

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Kvora09

from Kolkata, West Bengal

Sep 26, 2018

My user id is kvora09, my mobile otp is verified but email otp is not being verified. Not receiving any otp to my email [protected]@gmail.com.

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Address: 208007

Sir, on the date 15/09/2018; i booked a ticket from jhansi to lucknow nr and my transaction id is [protected]. Ticket fees was 225.0 ₹ and as waiting list auto cancellation rule i might have to receive full refund 225.0 ₹ but i received only 165.0 ₹. I need full refund. For proof i am attaching a screen shot of my irctc account refund page. Please take a look over this and proceed the refund as soon as possible. My mail id is : [protected]@gmail.com

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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 24, 2018

Updated by Abhi_1616 This cancellation was waiting list cancellation. Here is another screen shot for my proof.

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Raghavendra Rocky Raghu

from Delhi, Delhi

Sep 25, 2018

Couldn't complete my profile.Its displaying as Already number been registered and even my mail id too.Now if i enter my another number, it is not accepting the OTP and even am unable to get link to my new mail id.Kindly fix my issue.

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Address: 689533

I couldnot find any waste basket to put some food waste in trivandrum central (16629) from trivandrum to mangalore. This could be the reason that most of the passengers dump waste on railway tracks. I think some people are incharge of the cleanliness and hygiene in trains. I request the concerned authority to kindly look into the issue and do the needful.

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Hi support team,
I have booked ticket from my irctc account, travelling from bhojo to guwahati via kamrup express (15960).
Date of journey - 25th august, 2018.
However, the train was initially delayed and then cancelled and thus i filed tdr on 26th august, 7:41 am. The passenger ofcourse did not travel.
The tdr status is cr registered, but the amount is not refunded to this date.

Ticket details:
Tdr filed on 26th august, 2018
Pnr number :- [protected]
Reason for tdr: train diverted and passenger not travelled.
Date of journey and train number - 25th august 2018 in kamrup express (15960)
Tdr status: cr registered
Cancellation id: [protected]
Tdr zone: eastern railway (Er)
Reference no given to me via mail from irctc: [protected]
Warm regards,
[protected]@gmail.com
Kindly mail me further support or what should i do next.
Thankyou.

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I have booked train tickets of janshatabdi express. I have done payment but the train tickets are not booked. The money is deducted from my bank account. It shows no response from bank end. Please help me to resolve this issue. Booking transaction id is [protected]
Transaction status - pending from bank end. How much time required to resolve this issue...

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Address: Ghazipur, Uttar Pradesh, 233001

Website: Showing wrong information

Dear sir,
Kindly i inform to you railway wrong information show on his irctc.co.in portal. I do confuse and to booked the wrong e-ticket and i do cancelled the ticket and loss rs. 2260.00. After cancelled no any money refunded. My booking tatkal ticket details given below.
Booking date 22.09.2018, madurai to chennai pnr no.[protected], train no & name.12651 & sampark kranti.
So i request to you. Please find the attachment and take necessary action for refund my booking money rs.2260.00.

Thanks & regards

Sanjay singh yadav
Mob. No. [protected]
Vill. Lokawapur, post andhra
Dist. Ghazipur 233001, uttar prades

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2 days ago (20.09.2018) i booked one ticket with irctc app (Transaction id - [protected]). The amount got debited from my account and i got the sms from bank also. But the ticket is not booked.
Irctc is saying that the amount is not credited to their account and the bank is saying that money is already credit to irctc. They where did the money go? If it is neither with bank nor with irctc then from whom should i ask for refund?

Note - the transaction was done via phonepe (Hdfc account linked with phonepe).

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Sir,

I am traveling in pooja express from jammu to delhi. I have booked two dinner (Full thali) through irctc worker mr. Raja an amounting rs 80/- each.
2. At 800 p. M. He brought a packed dinner which was frozen. When i said to him the dinner is frozen he replied me meal hot and we will provide the same.
3. After that my colleague was same said to him the meal is frozen and he and his friend said to him same reply. When i said mr. Raja and his i am complaining about this he said we don't bother and u can proceed. At the time we were surprised at his behaviour.
4. I hope u will take appropriate and immediate step against them.

Regards

Bhuwan
[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 21, 2018

Updated by BCB Sir,

I am traveling in Pooja express from Jammu to delhi. I have booked two dinner (full thali) through IRCTC worker Mr. Raja an amounting Rs 80/- each.
2. At 800 P.M. he brought a packed dinner which was frozen. When I said to him the dinner is frozen he replied me meal hot and we will provide the same.
3. After that my colleague was same said to him the meal is frozen and he and his friend said to him same reply. When I said mr. Raja and his I am complaining about this he said we don't bother and u can proceed. At the time we were surprised at his behaviour.
4. I hope u will take appropriate and immediate step against them.

Regards

Bhuwan

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Address: 534112

I have tried to book a tatkal ticket form begumpet (Bmt) to mumbai (Cstm) on dated 18.08.2018 for journey date 19.08.2018. Tr. No:12702

Ticket not booked due to choice of confirm berths not available.

Rs.540 debited form my account. Thru irctc txn:[protected]

Still now i didn't receive the refund to my account, same has informed to [protected]@irctc.co.in ticket#1693195. They closed the ticket no that issue has been resolved.

But refund still not received to me. Kindly look into the matter.

Irctc user id: asbabu44
Reg, mail id:[protected]@rediffmail.com
Mob:[protected]

Regards

A suresh babu

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Chaitanya Bhimavarapu

from Pune, Maharashtra

Sep 21, 2018

On 8th September 2018 on 9AM we have cancelled 2 tickets which was booked from shirdi to Hyderabad. We are supposed to receive 550 RS of refund, it been 24 hr still not received the refund. I hope refund will be done ASAP. Cancelled ticket details are below
32177243
32177242

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Address: Gautam Buddh Nagar, Uttar Pradesh, 495009

Website: www.irctc.co.in/nget/train-search

Booking transaction id: [protected]
Transaction status: pending from bank end

Pnr number :
Reservation id: [protected]
Train no./name: 12130 / azad hind exp
Ticket type: e-ticket
From: bilaspur jn (Bsp) 26 sep 2018
To: raj nandgaon (Rjn) 26 sep 2018 00:00 hrs
Booking date: 21 sep 2018
Quota: general
Class: sl
Ticket charge: 170.68
Service charge: 0.0

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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 123

lower berth not allotted to sr. citizen

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time delay and poor food quality

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ticket not booked but amount debited

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refund of tickets

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refund not credited

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refund not credited

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transaction failed enquiry

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balance deducted but transaction not complete

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rs-1111.36 debited my a/c but ticket is not generated

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no hand towel provided.

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mobile otp cannot receive

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against waiting list ticket auto cancellation full refund is not received

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waste basket/dust bin in train

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tdr registered, but amount not refunded

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payment amount deducted but tickets not booked

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showing wrong information.

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money debited successfully, bank has confirmed the transaction but ticket not booked

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I am complaining about dinner

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refund not received for failed transaction

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amount deducted from account (bank of india) but ticket not booked

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