Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hello,
While making payment for a ticket, because of poor internet connection it showed "payment pending with bank side". Again i booked the same ticket and i booked it ticket successfully. But after that, the one which is pending with the bank side is not showing up anywhere (Booked history, last transaction, or failed transaction) in the website. But money got withdrawn from bank. Now i dont even have its transaction id to lodge a complaint or to cancel it. Kindly solve this asap.

I booked following two tickets in past week, there status was a waiting list as mentioned below. Why complete money is not refunded, i did not get the waiting cleared, why additional amount is deducted? Why should i pay the fine for booking if waiting is not cleared? Please, give me my money back. It didnt cancelled the ticket, i dont know why irctc cancelled it, though it was not cleared.

Thursday
20
Sep 2018
Cancelled
Transaction id: [protected]
Pnr: [protected]
Train no./name: 14007 / sadbhavana exp
Transaction date: 21 sep 2018
Lucknow nr (Lko) anand vihar trm (Anvt)
Refund status: refunded
Cancellation/refund id: [protected]
Bank name: state bank of india
Booking amount: 285.0
Refund amount: 225.0

Sunday
23
Sep 2018
Cancelled
Transaction id: [protected]
Pnr: [protected]
Train no./name: 12226 / kaifiyat exp
Transaction date: 24 sep 2018
Delhi (Dli) lucknow ne (Ljn)
Refund status: refunded
Cancellation/refund id: [protected]
Bank name: state bank of india
Booking amount: 330.0
Refund amount: 270.0

दिनांक 25/04/2018 को बनाया गया टिकिट चंडीगढ़ से जोधपुर 8/5/2018 को केंसल करवाया गया था जिसमे कुल 4 लोगो का टिकिट था | पीएनआर नंबर [protected] ट्रांजेकसन आईडी [protected] है गाड़ी संख्या 14887 कालका बाड़मेर एक्स्प्रेस | केंसल आईडी [protected] रुपए 4340 |
इससे पहले 6 बार मेल से आपको सूचित करने के बाद भी आज तक मेरे खाते मे जमा नहीं हुए है
कृपया जमा करवाने का कष्ट करे

We wish to inform that your request for refund against pnr number [protected] for reason train diverted and train not touching boarding station., has been received and the reference no for this is :[protected].

The tdr refund case has been registered with[protected] on[protected]:21:17.082 and forwarded to the chief commercial manager/refunds null to process refund through enhanced coaching refund system of indian railways (Ecrs) under the present commercial rules. The details of the eligibility etc. Of tdr refund is given in the indian railway refund rules https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf.

Booked ticket in farakka express (13483) for journey on 26.09.2018 from barh to varanasi jn (Bsb). Pnr no is [protected]. Train route was diverted from boarding station. Tdr was filed on 26.09.18, 06:04:43 hrs with transaction id [protected] against the above ticket with reason 'train route was diverted and passenger didn't travel'. It was repudiated by irctc. Details of booked ticket and train diversion status from national train inquiry system web portal are attached herewith.

I am a middle class person who wanted to book ticket online in irctc website. I have 5500 in my account. Ticket cost is 4400. Because of preference issue ticket was not booked but money got deducted. It is mentioned that u will receive in 7 working days. But tickets wont be available after 7 days. How can i book ticket without sufficient money in my card. This is very bad. If ticket is not booked they should give the money back immediately. Everybody wont be having lakhs in their cards. Please consider my complaint.

Hi, i am from overseas and i had to pay to receive an otp to my mobile so that i can activate the irctc account. I needed this account to book train tickects. I paid once and several weeks later, as i did not get any positive response, i had to open another account with another phone number. I paid again. Now that my indian trip is also over and i never got the otp, i want my money back. Both of them. My user ids are kayals3 and ksingaranathan.

Hi support team,

I done booking on 24-9-18 from hyd-adn of sc tpty sup exp and train n0:12732 wit pnr:[protected].

And i have cancelled on 25-9-18, it show me refund amount of rs.140 among total fare of rs.260.

Cancellation details:
Refund id:[protected]
Transaction no: [protected]
Refund status:sent_to_bank

Plz help me to credit the amount to my account.

Kind regards:
Deepika

Dear sir/madam
I am unable to login every time i try to do so i have a message from microsoft edge saying that your server says i am a mapps/client. Sometimes it just does not recognise me and says wrong details

. My system on my pc is windows 10.
I have been given an otp no
Also i have been given a mobile verification code code
As yet i have not been able to use these numbers as i cannot login

Have tried using the care lines and they are either busy or the ring tone starts and then the line goes dead

Is there a number that i could ring on this problem as without it i cannot use irctc to travel on a rail tour next year for 6 weeks which i wanted to do with my wife

Please can you help in this matter or must i use an agency like cleartrip which has a conventional airline style booking system which seems more user friendly.

Thanking you

John welland

I tried to book a railway ticket from ndls to mzp. But due to some reason ticket did not book and amount deducted from my a/c. I am yet waiting for refund.

My ticket details is as below -

Transaction id: [protected]
New delhi (Ndls) mirzapur (Mzp)
Transaction date: 20 sep 2018
Transaction amount: 515.68
Payment status: late confirmation received from bank on[protected]
Failure reason: no response from bank

I was traveling in chennai mail (11027) mumbai to chennai on[protected]. I bought a bisleri bottle from the train. They have charged me 20 rupees.
In this bottle it is written 15 rupees. When i asked to the boy he told me in train it is 20.
I have a suggestion to display the price of here item in train.

What is the original price. They are not servilng railyathri bottle. Why like this??
My pnr number is [protected]
My seat number s4 55

My mobile number : [protected]

I have booked a ticket for konark express on 1st oct through upi and the money got deducted from my account but its showing as pending from bank. It's two days but no response received from irctc. This is really bad and becoming problematic as the tickets are getting filled. I am going alone and can't afford to travel when ticket confirmation is uncertain. If such a problem persists train journeys will become obsolete. Kindly look into this and resolve the issue as soon as possible.

Name - prakash chetry s irctc user id - pkc051216 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself, kindly look into the matter and take necessary action asap.

Dear sir,
My name is dipak patel. I m not regular using irctc before so i forgot username and password.

I forgot my userid and password for irctc, but my email id is [protected]@gmail.com.

My name is dipak patel. I m not regular using irctc before so i forgot username and password.

Please reply me for the procedure. Please needful me. Please reply me for the procedure. Please needful me.

Hi i have filed a tdr on 29/07/2018 14:05. When i check the status it is saying refund approved and the payment is under process but i have not received my refund
Registration no= [protected]
Pnr no.= [protected]
Journey date=29/07/2018
Refund approved date=28/08/2018
Refund amount (Rs.) 425
Payment by traffic accounts office
Mode of payment apo
Pay order series 0031
Pay order no. 0031548
Pay order date 30/aug/2018

But i have not received my money

Today on 3rd Oct 2018, ;I Mr.Anil Raje have booked online at 3 pm, two tickets for Anil Raje and Geeta Raje, AC 3 tier from yesvantpur to vasco da gama for 11 Nov 2018 for Rs.1145.98.I received sms from SBI bank that amount is debited from my account but I have not received any sms or email ticket PNR number. urgently rep[ly as fresh booking has to be made for same train. or send me the refund.

In chenagalpet railway station food is been served more than MRP. Seller removed the MRP from the food pack and sold more than that. Attached the image of food pack where the mrp is removed . Quality of food is very poor which can be seen in attached image . Please investigate on cell kitchen contractor chengalpet owned by p.k. Shefi. Not sure how many customers they have cheated till date.

In villupuram station plataforma number 4 canteen, rail neer is sold for 20 rs which is more than 15rs mrp. When asked they are saying normal water is 15rs which is not in stock thats y selling cold water for 20rs. Not sure how rail neer cost more than mrp only reason because its cold. If this is the case from how many customers they have sold the water and what are they doing with this extra money. Please investigate

Hi team,

My train 12623 got cancelled on 21st august 2018 due to bad climatic conditions in kerala. But i haven't received my refund till today (03rd october 2018). Checked with customer care, after someday tdr has been filed automatically for the cancelled train. Could see tdr status still as "cr registered". But not sure why tdr has been filed for the cancelled train, also taking much long time to refund the cash for the cancelled train.

Please take necessary actions for this. Also passengers are not getting notified when the trains are getting cancelled. That day my ticket was in waiting list queue, after chart preparation it got confimed and got message for ticket confirmation details. But i didnt get any messages or news for train cancellation, came to know after reaching railway station. This is not at all acceptable. Would like to escalate this issue. My day ruined because of this.

Train no: 12623
Train name: trivandrum mail
Journey date: 21st august 2018
Source point: chennai central (Mas)
Destination point: kottayum (Ktym)
Transaction id: [protected]
Pnr status: [protected]
Passenger name: divya babu

Hi,
I had booked train sleeper ticket from kannur to bangalore central on 27/08/2018. We received the message from railway station as train is cancelled.
Ticket amount not yet credited back to my account. If train is cancelled then not required to file tdr.
Here attaching the ticket and information from railaway station.

Please do the needful to credit my amount back to my account.

Pnr: [protected]