Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir,
While booking a tatkal ticket on 11 oct 2018 from ssm to hwh transaction was successful but booking failed twice and hence booking not done but money deducted from my account. Waited in the hope that it will be credited reversed automatically but not yet done.

Txn id:[protected]qz69ma4
Txn id:[protected]gt37wm4

Please do the needful to credit reverse the amount asap.
Regards,

Pradeep bisht
Mobile#[protected]

I booked ticket through irctc-mobile app, pnr:[protected],
Was trying to cancel this ticket, 24hrs prior to start of journey, i was not able to perform cancellation, hence the time lapsed, finally irctc i was able to cancel ticket through by sending email.
But as a result, i got very less refund.
This is very unfair that mobile app was misguiding me through a wrong message.
Please refer to screenshot, the message i was getting.
I want my money back.

It's highly disappointing that even while traveling in shatabdi (Luxurious train), passengers are facing issues regarding basic moral behavior and ethics by irctc appointed workmen. Shatabdi includes a facility of carrying its passengers conveniently through out their journey but there is no harmony and positive attitude of helping passengers in workmen.
Its a request to concerned officers to have a check on appointed workmen about their dealings with passengers, especially of train no. - 12014.
Thanks

Pnr [protected], booked on 30-sep for 1-oct from haridwar to jaipur in tatkal 3ac. There were 3 tickets, out of which 1 got confirmed and rest 2 were under waiting. As per rule, online waiting list passengers are not allowed to travel so they didn't travel. I have asked tt about the refund of money, he told just to file tdr. He didn't say anything about certificate and given any certificate.

I have filed tdr (Reference number - [protected]) on 1st oct evening only and got confirmation mail on 2oct 12:54am. On 19th oct, i have received mail stating that it is repudiated.

One side you say that waiting list online ticket is not valid to travel and another side money is also not refund. Irctc can't loot money like this from common man. This is not fair at all.

I want my money back.

Yesterday i was doing tatkal ticket booking from dli to aje. I tried several times to get the ticket. Everytime the transaction failing at the time of payment. After trying 6-7 times,. Finally i was able to get the ticket but when i checked my bank statement, i found that 2 different amounts we're deducted. One was for the ticket and another was for paytmirctccatering. I don't know how this happened. I didn't clicked anywhere else.

Thanks for paying rs.686.80 from a/c xxxx9865 to paytmirctcecatering via netbanking. Call [protected] if txn not done by you

Respected ma'am/sir
I have booked two premium talkal tickets from chengannur to chennai using irctc app and amount of rs 2460 is being debited from my bank account and i didn't receive my etickets and now its showing booking cancelled
Chennai mail 12624
Transactions nmbr:[protected]
Please kindly refund the amount2460
My account number [protected] ifcs code sibl0000261
Account holder:sona ann mathew
Branch: chengannur

Hi irctc team

Here i would like to bring to your kind notice that i, rc chopra, am a frequent traveler and passenger of amritsar shatabadi.

I’m putting forth this complaint for the second time in 20 days gap regarding the absence of red/green sign on the packaging of the food items served (Sandwiches and patties for eg) in the train no. 12013, amritsar shatabadi express.

Being a pure vegetarian, i face a lot of problems when it’s about consuming food items or not as there’s absence of red/green symbols on the food items containing egg products. There’s no surity of the food products being eggless or not. Any accidental consumption of egg products will break my religious ethics and this is a serious matter of concern for me.

I would like to put forth a request to have an enquiry on the food products that are served in the train if they contain egg or not. Also, there must be complete disclosure of the items if they contain egg by simply having red/ green dot symbols.

Transaction id: [protected]
Train no./name: 16316 / bangalore exp
Transaction date: 15 oct 2018
Kollam jn (Qln) ksr bengaluru (Sbc)
Refund status: sent_to_bank
Cancellation/refund id: [protected]
Bank name: icici bank
Booking amount: 850.0refund amount: 850.0
Saturday29dec 2018cancelled

Transaction id: [protected]
Pnr: [protected]
Train no./name: 16315 / kochuveli exp
Transaction date: 15 oct 2018
Ksr bengaluru (Sbc) kollam jn (Qln) refund status: sent_to_bank
Cancellation/refund id: [protected]
Bank name: icici bank
Booking amount: 850.0refund amount: 490.0

Transaction id: [protected]pnr:
Train no./name: 16316 / bangalore exp
Transaction date: 15 oct 2018
Kollam jn (Qln) ksr bengaluru (Sbc)
Refund status: sent_to_bank
Cancellation/refund id: [protected]
Bank name: icici bank
Booking amount: 850.0refund amount: 850.0

Transaction id [protected]

Irctc air..

I have this bookng worth 30, 996..
From hyderbad to phuket

They took the bookng and kept it under process.. Only when i called they tell me the flight fare has increased, so pay additional (Only when i call them they gv me ths info)

I refused to do that n they asked if i want to cancel it and full amount will be refunded. They told okay.
Been a week and no refund yet.

They ll lift ur call once in 3-4 hours..

Worst customer care..

Suresh prabhu sir should look into this

And please resolve my issue soon..

Please improve customer service

The train 22318 / humsafar for thursday 25 oct 2018 has been cancelled by indian railways. I held confirmed ticket in 3ac from bsb to sdah. I try to cancel my tickets pnr number: [protected] but it shows cancellation pending since last afternoon.

I want to cancel my ticket but i am unable to do so. Please help me to cancel my ticket and get back the refund.

I have filed tdr against my jorney as per below given pnr no. But as 2nd ac coach not attached in which i have my confirmed ticket and i have allotted seat in 3rd ac. I have filed tdr for difference fare.. Same is rejected with below remark.

Pnr no — [protected].
Refund reg no —[protected].

Remark given tc copy not submitted whereas when i demanded same from tc during journey he said online tickets refund will happen from portal you booked...

Kindly look in matter & provide refund for same asap...

Sir
I have booked a retiring room against the ticket pnr [protected] for two days (24hr) 04/11/2018 to 06/11/2018 (A/c dormatory) at patna jn (Pnbe) railway station. I tried two time but conformation not received but money deducted twice rs: 346/-each time from my account on 14/10/2018. Can i get eny one booking confirmed and balance amout be refunded?

Hopfully
Vs mytheen

Tried to book tickets through irctc on 16.10.2018, rs. 1367.94 was deducted from my axis bank account but booking failed as notified by irctc due to no response from bank, transaction id. [protected], bank seq. No. [protected]. Pl. Do the needful. Tickets may be booked or deducted fund may be credited to my account, please give me proper feedback so that i can use the app. Without any doubt.

I travelled on 15 oct 2018 by train 17213 from secunderabad to aurangabad by 2 ac coach and i tell you it was veru sad and disappointing to find bed bugs in blanket and disturbed my sleep whole night and that too in 2 ac coach... Really disappointing. Also ac was not cooling properly inspite of informing ac attendant no action taken.
My pnr was [protected]

Sir i forgot my irctc user id & password. My registered e-mail address is [protected]@gmail.com and my registered mobile number is [protected]. My date of birth is 09 july 1997.
Please reslove my problem immediately sir. I just want to reserve my e-railway ticket and i do not have irctc user id and password. So please help me sir. Sir please reply immediate.

How do i get a refund from irctc if my ticket didn't get booked, but my money got deducted. Its book details shown below

Train no/name :19578 / jam ten express
From : rajkot jn (Rjt) 26 oct 2018 to : surat (St) 27 oct 2018
Booking date : 17 oct 2018
Boarding station : rajkot jn (Rjt) date of boarding : 26 oct 2018
Reservation id : [protected]
Ticket type : e-ticket
Quota : general
Ticket charge : 275.49
Bank name : state bank of india

So i request to you will help me. If you need my contact, you can call me on [protected]

From
Chirag r. Jethva

On 15th, october while booking a tatkal ticket, payment had failed due to technical issue. After payment, when it came back to irctc app it said displayed an error message and was promoting to pay again. So i aborted the transaction and checked if the ticket was booked or not. The transaction was mentioned in failed transaction history. With a belief that my ticket hasn't been booked, i booked another ticket under tatkal scheme. After booking, when i checked back i saw two tickets booked for the same date and journey. Somehow the transaction that had failed, got confirmed. Since it was tatkal ticket, there was no chances of any refund.

The customer care number was not reachable and when once i was able to connect in the evening, the executive excused that due to technical snags he can't help me. As a result, i have to call again later but call was never connected.

Due to technical snag due to fault of the service provider in this case irctc, i had to waste money.

Request you to grant refund on this.

My irctc user id - aman127014

I was trying to book a ticket on 15.10.2018 at 12.50pm for journey in netravathi express from aluva to parapananagadi. The payment was made by me by online banking and the amount debited from my account to irctc. I ad to be given a waitlisted ticket with pnr no. But it was not done by irctc. No sms was provided by irctc as was done earlier. Either a ticket hads to be issued to me or the amount has to be refunded to me online.

My irctc account has been suspended without any prior notice. I'm perfectly sure that there has been no wrong doing from my side. I am unable to book tickets now. It shows "bookings are not allowed as your account has been suspended". I sent lots of mail to customer care of irctc. There has been no action taken till date. Please do the needful to re activate my account.

Dear Sir,
I was booking my ticket which was not booked and my account has been deducted four Hundred fourty five Rupees&fourty Nine paise, 445.49/-Rupees from the account, which has not been refunded yet, the details given below are as follows and resolve this issue and inform us immediately.

User ID - deepa10891
Ticket id-[protected]
Transactions id[protected]
Booking Date - 13/10/2018, 11:05:22 AM
Junry Date -14/10/2018
Quata -Tatkal
Class -SL
Total Amount - 445.49/-