Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Website: irctc.co.in

On 13/09/2018 we were booking ticket but the transaction was failure but the amount got twice time debited i.e. 1321 two times respectively. Then another ticket on 20/09/2018 of Rs 2012.04 we booked another ticket it also gone transaction failure and amount has been debited but still no refund of any transaction. so we wish to look into the same issue. Thank you.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Surat, Gujarat, 91

Pnr [protected]
Borivali to surat,
Lok shakti exp. (22927),
Sl, boarding :20:19hrs.24sep.
Arrival :00:22 hrs. 25 sep.
Jagdish bhagat (Pqwl/48)
Naina j bhagat (Pqwl/49)
Transection through
http://paytm.com/care
Amount of 265rupees.
As per rules waiting list ticket cancelled automatically after chart prepare but amount of 265 rupees not credited yet.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

P

Pulkit Kasera

from Hyderabad, Telangana

Sep 26, 2018

I had purchased food from hoker in train but the quality was worst, bread was too old and it was smelling bad, the vendor was doon's catering service train no 18047, dt.18/09/18

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bharuch, Gujarat, 91

PNR [protected]
BORIVALI to BHARUCHJN
LOK SHAKTI EXP (22927),
SL, Boarding :20:19 hrs.24 Sep.
Arrival:01:22hrs. 25 Sep.
MANISH SHAH (POWL/45), N.C KAPADIA (PQWL/46)
Transection through
http://paytm.com/care
380 Rupees
as per rules waiting list ticket cancelled automatically after chart prepare but amount of 380 rupees not credited yet.please solve issue as soon as possible

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: irctc.co.in

Today morning i tried to book tickets to my native. While booking money got deducted from my account but site showing transaction failed so i tried to book same ticket same thing happened. I tried contacting customer care. After several attempts i got connection to customer service person. A lady picked up call. She's didn't respond to me in the way and in middle of the conversation she cut the call. This is the way irctc responds to complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

K

keshavsong

from Phaltan, Maharashtra

Sep 26, 2018

1)Transaction ID:- (1) [protected]. Booking Date: 03/09/2018. Journey Date:12/10/2018. Transaction failed time: 5:52pm refund amount Rs/-660 2) transaction ID: (2) [protected]. Booking Date: 03/09/2018. Journey Date: 12/10/2018. Transaction faild tickets time: 6:03pm. Refund amount Rs/- 660

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 721656

Hi,

Booked ticket on irctc using razor pay amount debited inr1337 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to sya anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The messagew recived from my bank as below:
You've paid rs.1337.04 to irctc via phonepe from your allahabad bank account.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

L

Lakshya@1234

from Hyderabad, Telangana

Sep 25, 2018

Name : ch.Malleshwara rao
pnr : [protected]
age : 44
from : secunderabad to ellamanchili
status : w/l

name : ch.Malleshwara rao
pnr : [protected]
age : 44
from : duvvada to secunderabad
status : w/l ...
Sir please Return the amount for my cancelled train tickets ..we see the login irctc they showed cancelled and refunderd

Reply

P

Parwez98

from Dimapur, Assam

Sep 26, 2018

PNR no[protected]
Journey date - 3september

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Ambedkar Nagar, Uttar Pradesh, 224190

Website: [email protected]

Sir I booked a ticket on 19 September 2018 From Akbarpur to Vadodara Journey date 30.9.2018 e-ticketing.
The ticket was not generated but the ticket value Rs-1111.36 was deducted from my SBI account.( [protected]) The same is required to be credited back into my account.

Transaction ID: [protected]
AKBARPUR to VADODARA JN Journey date 30.9.2018 e-ticketing.
Transaction Date: 19 Sep 2018
Train Number/Name : 19168 / SABARMATI EXP Transaction Amount: 1111.36

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

K

Kishan.amarolia22

from Ahmedabad, Gujarat

Sep 25, 2018

Sir, I have lost my UserId and Password. Plz help me. My email id is kishan.[protected]@gmail.com and my mobile number is [protected]

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have travelled on train no 12463 on 21.9.18 in 3rd ac compartement.I have not been provided the hand towel despite repeated requests.Iam entitled to an hand towel along with two blankets.but i didnt get any response from the service boy.please ensure that we get all the items we are assured when we purchase a ticket be made available to us during the journey.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

R

Ramakrishna Ragolu

from Guntur, Andhra Pradesh

Sep 26, 2018

I have booked ticket on 13 sep 2018 PNR [protected] canceled same day still i am not received refund, 12 days completed still pending Irct customer executives not supported in this issue every time wait few days

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Dear team,

I already register the irctc via internatil moble. But i still can not receive the otp. Please kindly help to follow the case and response on time.

I already sent serval email to irctc customer service mailbox. But still do not recived any soluction update from them.

I already pay for the international mobile register. But i am not able to receive the cutomer service align with the payment.

User name is geelong2018.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

K

Kvora09

from Kolkata, West Bengal

Sep 26, 2018

My user id is kvora09, my mobile otp is verified but email otp is not being verified. Not receiving any otp to my email [protected]@gmail.com.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 208007

Sir, on the date 15/09/2018; i booked a ticket from jhansi to lucknow nr and my transaction id is [protected]. Ticket fees was 225.0 ₹ and as waiting list auto cancellation rule i might have to receive full refund 225.0 ₹ but i received only 165.0 ₹. I need full refund. For proof i am attaching a screen shot of my irctc account refund page. Please take a look over this and proceed the refund as soon as possible. My mail id is : [protected]@gmail.com

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 24, 2018

Updated by Abhi_1616 This cancellation was waiting list cancellation. Here is another screen shot for my proof.

View replies

R

Raghavendra Rocky Raghu

from Delhi, Delhi

Sep 25, 2018

Couldn't complete my profile.Its displaying as Already number been registered and even my mail id too.Now if i enter my another number, it is not accepting the OTP and even am unable to get link to my new mail id.Kindly fix my issue.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 689533

I couldnot find any waste basket to put some food waste in trivandrum central (16629) from trivandrum to mangalore. This could be the reason that most of the passengers dump waste on railway tracks. I think some people are incharge of the cleanliness and hygiene in trains. I request the concerned authority to kindly look into the issue and do the needful.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi support team,
I have booked ticket from my irctc account, travelling from bhojo to guwahati via kamrup express (15960).
Date of journey - 25th august, 2018.
However, the train was initially delayed and then cancelled and thus i filed tdr on 26th august, 7:41 am. The passenger ofcourse did not travel.
The tdr status is cr registered, but the amount is not refunded to this date.

Ticket details:
Tdr filed on 26th august, 2018
Pnr number :- [protected]
Reason for tdr: train diverted and passenger not travelled.
Date of journey and train number - 25th august 2018 in kamrup express (15960)
Tdr status: cr registered
Cancellation id: [protected]
Tdr zone: eastern railway (Er)
Reference no given to me via mail from irctc: [protected]
Warm regards,
[protected]@gmail.com
Kindly mail me further support or what should i do next.
Thankyou.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have booked train tickets of janshatabdi express. I have done payment but the train tickets are not booked. The money is deducted from my bank account. It shows no response from bank end. Please help me to resolve this issue. Booking transaction id is [protected]
Transaction status - pending from bank end. How much time required to resolve this issue...

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ghazipur, Uttar Pradesh, 233001

Website: Showing wrong information

Dear sir,
Kindly i inform to you railway wrong information show on his irctc.co.in portal. I do confuse and to booked the wrong e-ticket and i do cancelled the ticket and loss rs. 2260.00. After cancelled no any money refunded. My booking tatkal ticket details given below.
Booking date 22.09.2018, madurai to chennai pnr no.[protected], train no & name.12651 & sampark kranti.
So i request to you. Please find the attachment and take necessary action for refund my booking money rs.2260.00.

Thanks & regards

Sanjay singh yadav
Mob. No. [protected]
Vill. Lokawapur, post andhra
Dist. Ghazipur 233001, uttar prades

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

2 days ago (20.09.2018) i booked one ticket with irctc app (Transaction id - [protected]). The amount got debited from my account and i got the sms from bank also. But the ticket is not booked.
Irctc is saying that the amount is not credited to their account and the bank is saying that money is already credit to irctc. They where did the money go? If it is neither with bank nor with irctc then from whom should i ask for refund?

Note - the transaction was done via phonepe (Hdfc account linked with phonepe).

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir,

I am traveling in pooja express from jammu to delhi. I have booked two dinner (Full thali) through irctc worker mr. Raja an amounting rs 80/- each.
2. At 800 p. M. He brought a packed dinner which was frozen. When i said to him the dinner is frozen he replied me meal hot and we will provide the same.
3. After that my colleague was same said to him the meal is frozen and he and his friend said to him same reply. When i said mr. Raja and his i am complaining about this he said we don't bother and u can proceed. At the time we were surprised at his behaviour.
4. I hope u will take appropriate and immediate step against them.

Regards

Bhuwan
[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 21, 2018

Updated by BCB Sir,

I am traveling in Pooja express from Jammu to delhi. I have booked two dinner (full thali) through IRCTC worker Mr. Raja an amounting Rs 80/- each.
2. At 800 P.M. he brought a packed dinner which was frozen. When I said to him the dinner is frozen he replied me meal hot and we will provide the same.
3. After that my colleague was same said to him the meal is frozen and he and his friend said to him same reply. When I said mr. Raja and his I am complaining about this he said we don't bother and u can proceed. At the time we were surprised at his behaviour.
4. I hope u will take appropriate and immediate step against them.

Regards

Bhuwan

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 534112

I have tried to book a tatkal ticket form begumpet (Bmt) to mumbai (Cstm) on dated 18.08.2018 for journey date 19.08.2018. Tr. No:12702

Ticket not booked due to choice of confirm berths not available.

Rs.540 debited form my account. Thru irctc txn:[protected]

Still now i didn't receive the refund to my account, same has informed to [protected]@irctc.co.in ticket#1693195. They closed the ticket no that issue has been resolved.

But refund still not received to me. Kindly look into the matter.

Irctc user id: asbabu44
Reg, mail id:[protected]@rediffmail.com
Mob:[protected]

Regards

A suresh babu

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

C

Chaitanya Bhimavarapu

from Pune, Maharashtra

Sep 21, 2018

On 8th September 2018 on 9AM we have cancelled 2 tickets which was booked from shirdi to Hyderabad. We are supposed to receive 550 RS of refund, it been 24 hr still not received the refund. I hope refund will be done ASAP. Cancelled ticket details are below
32177243
32177242

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Gautam Buddh Nagar, Uttar Pradesh, 495009

Website: www.irctc.co.in/nget/train-search

Booking transaction id: [protected]
Transaction status: pending from bank end

Pnr number :
Reservation id: [protected]
Train no./name: 12130 / azad hind exp
Ticket type: e-ticket
From: bilaspur jn (Bsp) 26 sep 2018
To: raj nandgaon (Rjn) 26 sep 2018 00:00 hrs
Booking date: 21 sep 2018
Quota: general
Class: sl
Ticket charge: 170.68
Service charge: 0.0

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have booked e/ticket on 25.08.2018 from guwahati to new tinsukia through irctc portal. The details of the ticket are:

Pnr number: [protected]transaction id: [protected]
Train number/name: 15959 / kamrup expressbooking date: 17 aug 2018
From: guwahati (Ghy) 25 aug 2018to: new tinsukia jn (Ntsk) 26 aug 2018 04:25 hrs

Due to some accident in the route my train was cancelled and i could not come by that train. So, on enquiry at railway station, the railway personal told me that the ticket amount will be refunded through online as my ticket was booked online. But it's been a month and still i have not received my refund.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Complaint done previously not yet finalised.
Travel date...21/09/2018
Rnmishra male 69
Gcnands msle 62
Train no.17480 (Tpty puri exp
Class...ac two tier
Berth no. 8 and 10

We want lower berth.
Pnr no.[protected]
At the time of booking l had requested for lower berth and after payment l had alloted upper berth. Any way l am unable to travel in upper berth

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

G

Gautam Ganeshan

from Delhi, Delhi

Sep 21, 2018

I booked a ticket on 8th September and used Bharat qr as payment mode. Money was deducted from my account but ticket booking failed. Kindly resolve this issue.

transaction id :[protected]xK92oB6

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 431401

Website: IRCTC

Dear sir I book ticket on17.09.2018 of 945 rupees transaction success from my free charge upi but not given time in IRCTC bani account so transaction failed shown by IRCTC ticket isn't booking same problem occurs for my next transaction of 1878 rupees on 19.09.2018 so request u to refund me of 945 and 1878 rupees as soon as possible so transaction success from my upi freecharge but not confirm by irctc.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 125

refund of tickets

Post your Comment

refund not credited

Post your Comment

refund not credited

Post your Comment

transaction failed enquiry

Post your Comment

balance deducted but transaction not complete

Post your Comment

rs-1111.36 debited my a/c but ticket is not generated

Post your Comment

no hand towel provided.

Post your Comment

mobile otp cannot receive

Post your Comment

against waiting list ticket auto cancellation full refund is not received

Post your Comment

waste basket/dust bin in train

Post your Comment

tdr registered, but amount not refunded

Post your Comment

payment amount deducted but tickets not booked

Post your Comment

showing wrong information.

Post your Comment

money debited successfully, bank has confirmed the transaction but ticket not booked

Post your Comment

I am complaining about dinner

Post your Comment

refund not received for failed transaction

Post your Comment

amount deducted from account (bank of india) but ticket not booked

Post your Comment

refund of my ticket amount as my train was cancelled

Post your Comment

allotment of berth to senior citizens

Post your Comment

refund of 945 and 1878 rupees

Post your Comment

Related businesses