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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Mar 21, 2026

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 125

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Address: Ambedkar Nagar, Uttar Pradesh, 224190

Website: [email protected]

Sir I booked a ticket on 19 September 2018 From Akbarpur to Vadodara Journey date 30.9.2018 e-ticketing.
The ticket was not generated but the ticket value Rs-1111.36 was deducted from my SBI account.( [protected]) The same is required to be credited back into my account.

Transaction ID: [protected]
AKBARPUR to VADODARA JN Journey date 30.9.2018 e-ticketing.
Transaction Date: 19 Sep 2018
Train Number/Name : 19168 / SABARMATI EXP Transaction Amount: 1111.36

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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K

Kishan.amarolia22

from Ahmedabad, Gujarat

Sep 25, 2018

Sir, I have lost my UserId and Password. Plz help me. My email id is kishan.[protected]@gmail.com and my mobile number is [protected]

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I have travelled on train no 12463 on 21.9.18 in 3rd ac compartement.I have not been provided the hand towel despite repeated requests.Iam entitled to an hand towel along with two blankets.but i didnt get any response from the service boy.please ensure that we get all the items we are assured when we purchase a ticket be made available to us during the journey.

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R

Ramakrishna Ragolu

from Guntur, Andhra Pradesh

Sep 26, 2018

I have booked ticket on 13 sep 2018 PNR [protected] canceled same day still i am not received refund, 12 days completed still pending Irct customer executives not supported in this issue every time wait few days

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Dear team,

I already register the irctc via internatil moble. But i still can not receive the otp. Please kindly help to follow the case and response on time.

I already sent serval email to irctc customer service mailbox. But still do not recived any soluction update from them.

I already pay for the international mobile register. But i am not able to receive the cutomer service align with the payment.

User name is geelong2018.

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K

Kvora09

from Kolkata, West Bengal

Sep 26, 2018

My user id is kvora09, my mobile otp is verified but email otp is not being verified. Not receiving any otp to my email [protected]@gmail.com.

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Address: 208007

Sir, on the date 15/09/2018; i booked a ticket from jhansi to lucknow nr and my transaction id is [protected]. Ticket fees was 225.0 â‚¹ and as waiting list auto cancellation rule i might have to receive full refund 225.0 â‚¹ but i received only 165.0 â‚¹. I need full refund. For proof i am attaching a screen shot of my irctc account refund page. Please take a look over this and proceed the refund as soon as possible. My mail id is : [protected]@gmail.com

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 24, 2018

Updated by Abhi_1616 This cancellation was waiting list cancellation. Here is another screen shot for my proof.

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R

Raghavendra Rocky Raghu

from Delhi, Delhi

Sep 25, 2018

Couldn't complete my profile.Its displaying as Already number been registered and even my mail id too.Now if i enter my another number, it is not accepting the OTP and even am unable to get link to my new mail id.Kindly fix my issue.

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Address: 689533

I couldnot find any waste basket to put some food waste in trivandrum central (16629) from trivandrum to mangalore. This could be the reason that most of the passengers dump waste on railway tracks. I think some people are incharge of the cleanliness and hygiene in trains. I request the concerned authority to kindly look into the issue and do the needful.

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Hi support team,
I have booked ticket from my irctc account, travelling from bhojo to guwahati via kamrup express (15960).
Date of journey - 25th august, 2018.
However, the train was initially delayed and then cancelled and thus i filed tdr on 26th august, 7:41 am. The passenger ofcourse did not travel.
The tdr status is cr registered, but the amount is not refunded to this date.

Ticket details:
Tdr filed on 26th august, 2018
Pnr number :- [protected]
Reason for tdr: train diverted and passenger not travelled.
Date of journey and train number - 25th august 2018 in kamrup express (15960)
Tdr status: cr registered
Cancellation id: [protected]
Tdr zone: eastern railway (Er)
Reference no given to me via mail from irctc: [protected]
Warm regards,
[protected]@gmail.com
Kindly mail me further support or what should i do next.
Thankyou.

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I have booked train tickets of janshatabdi express. I have done payment but the train tickets are not booked. The money is deducted from my bank account. It shows no response from bank end. Please help me to resolve this issue. Booking transaction id is [protected]
Transaction status - pending from bank end. How much time required to resolve this issue...

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Address: Ghazipur, Uttar Pradesh, 233001

Website: Showing wrong information

Dear sir,
Kindly i inform to you railway wrong information show on his irctc.co.in portal. I do confuse and to booked the wrong e-ticket and i do cancelled the ticket and loss rs. 2260.00. After cancelled no any money refunded. My booking tatkal ticket details given below.
Booking date 22.09.2018, madurai to chennai pnr no.[protected], train no & name.12651 & sampark kranti.
So i request to you. Please find the attachment and take necessary action for refund my booking money rs.2260.00.

Thanks & regards

Sanjay singh yadav
Mob. No. [protected]
Vill. Lokawapur, post andhra
Dist. Ghazipur 233001, uttar prades

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2 days ago (20.09.2018) i booked one ticket with irctc app (Transaction id - [protected]). The amount got debited from my account and i got the sms from bank also. But the ticket is not booked.
Irctc is saying that the amount is not credited to their account and the bank is saying that money is already credit to irctc. They where did the money go? If it is neither with bank nor with irctc then from whom should i ask for refund?

Note - the transaction was done via phonepe (Hdfc account linked with phonepe).

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Sir,

I am traveling in pooja express from jammu to delhi. I have booked two dinner (Full thali) through irctc worker mr. Raja an amounting rs 80/- each.
2. At 800 p. M. He brought a packed dinner which was frozen. When i said to him the dinner is frozen he replied me meal hot and we will provide the same.
3. After that my colleague was same said to him the meal is frozen and he and his friend said to him same reply. When i said mr. Raja and his i am complaining about this he said we don't bother and u can proceed. At the time we were surprised at his behaviour.
4. I hope u will take appropriate and immediate step against them.

Regards

Bhuwan
[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 21, 2018

Updated by BCB Sir,

I am traveling in Pooja express from Jammu to delhi. I have booked two dinner (full thali) through IRCTC worker Mr. Raja an amounting Rs 80/- each.
2. At 800 P.M. he brought a packed dinner which was frozen. When I said to him the dinner is frozen he replied me meal hot and we will provide the same.
3. After that my colleague was same said to him the meal is frozen and he and his friend said to him same reply. When I said mr. Raja and his I am complaining about this he said we don't bother and u can proceed. At the time we were surprised at his behaviour.
4. I hope u will take appropriate and immediate step against them.

Regards

Bhuwan

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Address: 534112

I have tried to book a tatkal ticket form begumpet (Bmt) to mumbai (Cstm) on dated 18.08.2018 for journey date 19.08.2018. Tr. No:12702

Ticket not booked due to choice of confirm berths not available.

Rs.540 debited form my account. Thru irctc txn:[protected]

Still now i didn't receive the refund to my account, same has informed to [protected]@irctc.co.in ticket#1693195. They closed the ticket no that issue has been resolved.

But refund still not received to me. Kindly look into the matter.

Irctc user id: asbabu44
Reg, mail id:[protected]@rediffmail.com
Mob:[protected]

Regards

A suresh babu

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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C

Chaitanya Bhimavarapu

from Pune, Maharashtra

Sep 21, 2018

On 8th September 2018 on 9AM we have cancelled 2 tickets which was booked from shirdi to Hyderabad. We are supposed to receive 550 RS of refund, it been 24 hr still not received the refund. I hope refund will be done ASAP. Cancelled ticket details are below
32177243
32177242

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Address: Gautam Buddh Nagar, Uttar Pradesh, 495009

Website: www.irctc.co.in/nget/train-search

Booking transaction id: [protected]
Transaction status: pending from bank end

Pnr number :
Reservation id: [protected]
Train no./name: 12130 / azad hind exp
Ticket type: e-ticket
From: bilaspur jn (Bsp) 26 sep 2018
To: raj nandgaon (Rjn) 26 sep 2018 00:00 hrs
Booking date: 21 sep 2018
Quota: general
Class: sl
Ticket charge: 170.68
Service charge: 0.0

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I have booked e/ticket on 25.08.2018 from guwahati to new tinsukia through irctc portal. The details of the ticket are:

Pnr number: [protected]transaction id: [protected]
Train number/name: 15959 / kamrup expressbooking date: 17 aug 2018
From: guwahati (Ghy) 25 aug 2018to: new tinsukia jn (Ntsk) 26 aug 2018 04:25 hrs

Due to some accident in the route my train was cancelled and i could not come by that train. So, on enquiry at railway station, the railway personal told me that the ticket amount will be refunded through online as my ticket was booked online. But it's been a month and still i have not received my refund.

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Complaint done previously not yet finalised.
Travel date...21/09/2018
Rnmishra male 69
Gcnands msle 62
Train no.17480 (Tpty puri exp
Class...ac two tier
Berth no. 8 and 10

We want lower berth.
Pnr no.[protected]
At the time of booking l had requested for lower berth and after payment l had alloted upper berth. Any way l am unable to travel in upper berth

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Gautam Ganeshan

from Delhi, Delhi

Sep 21, 2018

I booked a ticket on 8th September and used Bharat qr as payment mode. Money was deducted from my account but ticket booking failed. Kindly resolve this issue.

transaction id :[protected]xK92oB6

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Address: 431401

Website: IRCTC

Dear sir I book ticket on17.09.2018 of 945 rupees transaction success from my free charge upi but not given time in IRCTC bani account so transaction failed shown by IRCTC ticket isn't booking same problem occurs for my next transaction of 1878 rupees on 19.09.2018 so request u to refund me of 945 and 1878 rupees as soon as possible so transaction success from my upi freecharge but not confirm by irctc.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear team,
I booked a ticket from IRCTC site on 21-July-2018 but my booking not completed and my money deducted from my account and still I not get any refund amount.
Transaction ID- [protected]
Transaction amount- 1680 Rupee.
And I also send my bank statement to irctc care
IRCTC complaint no. 1154728
Please help me to get my money Refund.

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Website: www.irctc.co.in

I have filed tdr due to train got late more than 3 hrs, but so far the amount is not refunded. Below is the details of tdr filed:

Tdr transactions details
Transaction id: [protected]
Train no./name: 12530/ljn ppta sf exp
Pnr no: [protected]
Date of journey: 03-jul-2018
Tdr details: reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date : 03-jul-2018 15:32:12 hrs
Tdr status: cr registered
Tdr zone: east central railway (Ec)

Tdr status has not changed till today since 03-jul-2018. I kindly request to please look into the issue as soon as possible.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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L

lawanyasathish

from Namagiripettai, Tamil Nadu

Sep 21, 2018

Hi, Nowadays I am getting same issue on ticket booking in IRCTC website that amount is deducted but ticket is not booked and the status showing is "Pending from bank end". Like this it happens many times for me. Please do the needful. My transaction ID are [protected], [protected], [protected].

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I have booked train tickets of janshatabdi express. I have done payment but the train tickets are not booked. The money is deducted from my bank account. It shows no response from bank end. Please help me to resolve this issue. Booking transaction id is [protected]
Transaction status - pending from bank end. How much time required to resolve this issue.

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It's very very sad to travel in this train services as the facilities provided are not worthy.. The seats which we got has leg paddle which are not working.. The smell from the washroom is horrible.. The bad smell is coming from the time the journey starts at secunderabad.. The hand support is even not useful.. The place is very conjusted.. Overall it's not up to the mark..

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Amount is not creditted status showing cr registered

Pnr number : [protected]
Train name : ernad expresstrain no.: 16606
Nagercoil jn (Ncj) ernakulam jn (Ers) tdr filing date : 20-aug-2018 13:42:44 hrs
Quota : general (Gn) class : second sitting (2s)
Tdr status : cr registeredtdr zone : southern railway (Sr)
Tdr reason : train diverted and train not touching boarding station. Tdr filed date : 20-aug-2018 13:42:44 hrs

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