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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 124

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I have booked e/ticket on 25.08.2018 from guwahati to new tinsukia through irctc portal. The details of the ticket are:

Pnr number: [protected]transaction id: [protected]
Train number/name: 15959 / kamrup expressbooking date: 17 aug 2018
From: guwahati (Ghy) 25 aug 2018to: new tinsukia jn (Ntsk) 26 aug 2018 04:25 hrs

Due to some accident in the route my train was cancelled and i could not come by that train. So, on enquiry at railway station, the railway personal told me that the ticket amount will be refunded through online as my ticket was booked online. But it's been a month and still i have not received my refund.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Complaint done previously not yet finalised.
Travel date...21/09/2018
Rnmishra male 69
Gcnands msle 62
Train no.17480 (Tpty puri exp
Class...ac two tier
Berth no. 8 and 10

We want lower berth.
Pnr no.[protected]
At the time of booking l had requested for lower berth and after payment l had alloted upper berth. Any way l am unable to travel in upper berth

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G

Gautam Ganeshan

from Delhi, Delhi

Sep 21, 2018

I booked a ticket on 8th September and used Bharat qr as payment mode. Money was deducted from my account but ticket booking failed. Kindly resolve this issue.

transaction id :[protected]xK92oB6

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Address: 431401

Website: IRCTC

Dear sir I book ticket on17.09.2018 of 945 rupees transaction success from my free charge upi but not given time in IRCTC bani account so transaction failed shown by IRCTC ticket isn't booking same problem occurs for my next transaction of 1878 rupees on 19.09.2018 so request u to refund me of 945 and 1878 rupees as soon as possible so transaction success from my upi freecharge but not confirm by irctc.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear team,
I booked a ticket from IRCTC site on 21-July-2018 but my booking not completed and my money deducted from my account and still I not get any refund amount.
Transaction ID- [protected]
Transaction amount- 1680 Rupee.
And I also send my bank statement to irctc care
IRCTC complaint no. 1154728
Please help me to get my money Refund.

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Website: www.irctc.co.in

I have filed tdr due to train got late more than 3 hrs, but so far the amount is not refunded. Below is the details of tdr filed:

Tdr transactions details
Transaction id: [protected]
Train no./name: 12530/ljn ppta sf exp
Pnr no: [protected]
Date of journey: 03-jul-2018
Tdr details: reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date : 03-jul-2018 15:32:12 hrs
Tdr status: cr registered
Tdr zone: east central railway (Ec)

Tdr status has not changed till today since 03-jul-2018. I kindly request to please look into the issue as soon as possible.

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L

lawanyasathish

from Namagiripettai, Tamil Nadu

Sep 21, 2018

Hi, Nowadays I am getting same issue on ticket booking in IRCTC website that amount is deducted but ticket is not booked and the status showing is "Pending from bank end". Like this it happens many times for me. Please do the needful. My transaction ID are [protected], [protected], [protected].

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I have booked train tickets of janshatabdi express. I have done payment but the train tickets are not booked. The money is deducted from my bank account. It shows no response from bank end. Please help me to resolve this issue. Booking transaction id is [protected]
Transaction status - pending from bank end. How much time required to resolve this issue.

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It's very very sad to travel in this train services as the facilities provided are not worthy.. The seats which we got has leg paddle which are not working.. The smell from the washroom is horrible.. The bad smell is coming from the time the journey starts at secunderabad.. The hand support is even not useful.. The place is very conjusted.. Overall it's not up to the mark..

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Amount is not creditted status showing cr registered

Pnr number : [protected]
Train name : ernad expresstrain no.: 16606
Nagercoil jn (Ncj) ernakulam jn (Ers) tdr filing date : 20-aug-2018 13:42:44 hrs
Quota : general (Gn) class : second sitting (2s)
Tdr status : cr registeredtdr zone : southern railway (Sr)
Tdr reason : train diverted and train not touching boarding station. Tdr filed date : 20-aug-2018 13:42:44 hrs

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Address: North East Delhi, Delhi, 110093

Hi,
I am also facing the same problem as refund on cancelled tickets is not credited to my account even after 10 days.
Bank customer care informed me that irctc has not given refund instructions to bank and irctc is not accepting this statement.

Did you get your problem solved? Please guide me how to register irctc complaint and on further proceedings.

Thanks,
Kirti panchal

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 19, 2018

Updated by Devendra Vikram Singh Chauhan Hi,
I am also facing the same problem as refund on cancelled tickets is not credited to my account even after 10 days.
Bank customer care informed me that irctc has not given refund instructions to bank and irctc is not accepting this statement.

Did you get your problem solved? Please guide me how to register irctc complaint and on further proceedings.

Thanks,
Kirti panchal

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Address: Mumbai City, Maharashtra

Website: Sheetal movie.com

Sir we r paying 2550/- per person from mathura to mumbai in agustkranti on 18th september 2018 and food service in train is not given snacks to us so my complain is provide snacks to mathura bording passenger because u r charging same fare as delhi to mumbai passenger and we also paying same fare from mathura to mumbai if any rule is snacks given only delhi boarding password then pls give me that rule link
Pls reply my email id is [protected]@gmail.com

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Address: Patna, Bihar, 800002

Website: www.irctc.co.in

I'm alok kumar from bihar
I have an account on irctc
Username : kralok007
Registered mobile no is [protected] and email id is [protected]@gmail.com
I forgot its password
I'm trying from last two days to change my password by using forgot option. I'm not getting otp on my registered mobile no [protected]. Irctc doesn't provide email id otp.
Please help me!

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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K

Kmgoud

from Attingal, Kerala

Sep 18, 2018

Hi
This is kriahna. I booked ticket from begumpet to guntakal train no 11303. Date of journey 12_09_2018
In begumpet station they display coach position s1 is coming after the engine . But it's purely wrong . S1 position coach is there S5.
I run for s1 coach . The old age people and
Women's also struggled.

D

dimple gyanchandani

from Pune, Maharashtra

Sep 18, 2018

I m travelling in 3ac compartment of 12150.They dont provide clean bedsheets, nor blanket.everything is dirty..when i told them i will lodge a complaint against you.they told me back ki jo karna hai kar lo humara koi kuch nhi bigad sakta.Unheignic train with unheigenic staff.Ridiculously bad.

R

Raju Mahadevu

from Kunigal, Karnataka

Sep 19, 2018

I m booking a train ticket from dwr to mys on 17 sep 2018. amount will be deducted 2 times but not booked seat

otp related - Comment #3213454 - Image #0

otp related - Comment #3213454 - Image #1

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Website: IRCTC

Dear all,

I sent a mobile verification code request several times but i never received the otp mobile.
I sent also 2 mails to your support team but i'm still waitin an answer.

Could you ask to irctc support to send me an otp for my mobile veritfication by mail?
My id is mumbay2018
My email is catherine. [protected]@gmail.com
My mobile is +[protected] (It's a french one)

Best regards

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

shivani datta

from Ludhiana, Punjab

Sep 18, 2018

I booked a ticket on irctc.
After payment, it didn't show any confirmation of booking.
In last transaction it shows "pending from bank end" but the money has been debited from my account.
How do i know if my booking is confirmed or not?
i have to book ticket again, plz help as soon as possible.
MY transaction id is [protected]

A

Anjali Sarang

from Ernakulam, Kerala

Sep 18, 2018

I have tried to book ticket from Calicut to kollam on[protected]. I have lost money from my bank account. But I didn't receive confirmation ticket. Please refund the amount.
Booking transaction number
[protected]

irctc mobile verification code not received - Comment #3212186 - Image #0

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Address: 110042

Website: www.nr.indianrailways.gov.in

I booked ticket but it showing pending from bank end. This is my last transaction detail that is showing at irctc a/c..
My a/c no. Xxxx5054 (Albank)

Saturday 22 sep 2018 pending from bank end

Pnr number :
Reservation id: [protected]
Train no./name: 14014 / sultanpur expticket type: e-ticket
From: anand vihar trm (Anvt) 22 sep 2018 to: sultanpur (Sln) 23 sep 2018 00:00 hrs
Booking date: 15 sep 2018vikalp status: no
Boarding station: anand vihar trm (Anvt) date of boarding: 22 sep 2018 00:00 hrs
Quota: generalclass: sl
Ticket charge: 345.68
Service charge: 0.0
Bank name: credit & debit cards / net banking / wallet (Powered by paytm)

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R

Rajender Dhaka

from New Delhi, Delhi

Sep 18, 2018

Dear sir/madam
I am not able to update my mobile no and email ID.
It shows this number and email ID is already exist.
please do need full. how to update.

N

niks_star

from Chennai, Tamil Nadu

Sep 19, 2018

Almost 7 trasactions gave the below error. lost almost 3000rs in making it happen. Still finding no solution.

Error code post payment gateway :

{"status":"FAILURE", "message":"FOUND ERROR into RetiringRoomImpl.processRRBookingDetails(PaymentResponse paymentRes)... ", "data":{}, "userDetails":null}

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Sir,
Newly i created account in irctc. For verification i got mobile password but unable to get email password.
Because of this unable to navigate inside of the app. If i wanna start newly it showing that email and mobile had already registered.
My user id: jalliraju
My email id : [protected]@gmail.com
Please help me to overcome from this issue.

Thanks
Regards

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K

Kumar amrit ranjan

from Jamshedpur, Jharkhand

Sep 18, 2018

My transaction fail and not refunding.. My transaction ID is [protected]..please solve the issue of refunding

email verification password not received - Comment #3211525 - Image #0

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Hello there,

Please note that i tried booking through irctc on 4th of july through
Payzapp as payment gateway through bharat qr code with transaction id [protected]. The amount was debited from my bank account and was also confirmed by the payment gateway i. E payzapp and is not returned yet by irctc.
I have contacted irctc n number of times but the problem is not solved yet. Its almost 2.5 months since the date of transaction, that the amount is not returned by the irctc.
Below is all the details regarding the transaction along with attached copies of refrences made by me to irctc.

Irctc details
Transaction id: [protected]
Yesvantpur jn (Ypr) lucknow nr (Lko)
Transaction date: 4 jul 2018
Transaction amount: 2205.0

Payzapp details
Approval code 000230
Rrn[protected]

+1 photos

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 14, 2018

Updated by Abhay00Singh Below are some of communications mad by me to irctc.

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S

sankrish55

from Melur, Tamil Nadu

Sep 18, 2018

I could not see not see the booked ticket history and cancellation of reserved tickets could not be done. my email id is ' [protected]@gmail.com'.please heil me for doing both the items. V SANTHANAKRISHNAN

S

shivani datta

from Ludhiana, Punjab

Sep 18, 2018

I booked a ticket on irctc.
After payment, it didn't show any confirmation of booking.
In last transaction it shows "pending from bank end" but the money has been debited from my account.
How do i know if my booking is confirmed or not?

i have to book ticket again, plz help as soon as possible.

MY transaction id is [protected]

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Address: Rewari, Haryana, 123401

With due reference, I am writing you here that I have booked a ticket from my irctc account on dated 4th of Sept. 2018 for my father Mr. Madan lal and my mother Mrs. Anjala. PNR number of the above mentioned ticket is "[protected]". Prior to 2 days of my journey I got to know that train has been diverted from their original route and so I called to 139 customer service related to same.
I got a message from 139 that I need to cancel my ticket after 4 hours from the train departing time and so I did the same.
But after doing the cancellation, I am not able to file TDR and any further process related to refund of my money.

So it is my kind request from you that please expedite the issue and resolve it asap.

Thanking you!
Naveen Kumar.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Ordered food through e catering website initially it was mentioned cod, after confirming order there was an online option .I have paid through wallet . It was reflected same in the order status too . But during delivery people insisted to deliver my order asking again money, contacted your customer care [protected]. He had called and told he will get back with solution in 10 mins .. Now it's almost 10 hours there is no reply .. tried to call back 6 times but disconnecting my call . This type of service never ever expected from such a reputed service organization. I am going to put this on consumer court .. I have lost my money and time .

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My pnr no. Is [protected]
I have booked double room at secunderabad railway station..
Amount deducted from icici bank.
I got a message from mdirctc... The text is given below..
Confirm tid:[protected]
Ref no.. Scrr1193840 doj
10/10/2018 09:25:00 rr:sc
Pax: venkata surendra fare
665 sc:23.6
Is this message sufficient for me to show at the time of check-in on 11/10/2018?
I applied for room no.10.. But, this information is not mentioned in the above message...
Now, i request you to send me a message with full details of the allotment.
Thanking you
Your faithfully,
K. V. Surendra reddy,

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I have booked ticket for travel from Karur to Chennai Egmore for the travel date Aug 17, 2018. The train got cancelled partially from Mangalore to Trichy and was only operated from Trichy to Chennai. Hence I was unable to continue my travel through train. Still I have not received any refund amount yet. When I raised a query, it was said that the train was not cancelled. Then I sent the proof of cancellation. But still i didn't receive any refund.
Pnr: [protected]
Train name: MAQ CHENNAI EXP
Train no: 16860
Travel date: Aug 17 2018

The link for the proof of cancellation is in the below mentioned link:

http://www.sr.indianrailways.gov.in/view_detail.jsp?lang=0&id=0, 4, 268&dcd=6932&did=[protected]C550276EAD9458CC3811BE30A257921

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Website: www.irctc.co.in

Dear irctc,

We had a horrible experience during our travel (Pnr:[protected]) with my family of 2, my wife & my 2 year old son.

Issues:

(A) filthy toilets & uncleaned washroom
(B) un-serviceable bed sheets & linen which was stinking
(C) cockroaches roaming around
(D) drunk vendors roaming inside the cabins
(E) ac was kept at too high (My kid fell sick) even after complaining to the staff twice
(F) vendors were smoking beedi near the lavatory

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R

Ranjeet Kumar Choudhary

from Mirzapur, Uttar Pradesh

Sep 13, 2018

User ID password bhul gya hu please my help you

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