Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

This is really shocking that the numbers provided in the official website for customer service are not in use. It is a fact that most of the people in our country use irctc to book their tickets.in such case, irctc should be more careful about their correspondence with their customers. But there is no proper channel to correspond with irctc. Such a bad service provided by irctc.
Please provide appropriate phone number and mail ids for proper correspondence.
Thank you

Rs. 345.00 spent on card xx5581 on[protected], 10:55:56 at one97 communication li, delhi

I tried to book the train ticket.. But error pop-up came after payment. Amount got debited from my account. I yet to receive the refund amount of rs. 345. This is a month end and so please take care of this with high priority.
When can i expect the refund.. Please take care of this asap..

I have booked train ticket on 18. Aug.2018. But train got diverted from my station. As a result of which i filed tdr for refund.
In irctc website its showing amount has been refunded but i have not received any money. Kindly return my money back.
Details: kanyakumari exp (16381)
Refund amount: 1875 rupees
I have attached image to reveal all the details.
My mail id: [protected]@gmail.com

Dear irctc team,
I had cancelled my ticket on 17/10/2018 but Refund not credited even after 1 weak . As your team has requested to send the bank statement SO I have attached .Detail about my ticket is PNR NO. [protected], TRAIN NO.15017,
So I request you to kindly refund my money as soon as possible.

Thank you
Your sinciearly
ABHINAV TIWARI
MOB: [protected]
[protected]

Dear sir, today i. E 26/10/18 we r travelling in this train till dhanbad, we r in s3 coach, birth 49-52 i am ashamed of complaing about the the coach in this coach most of the power sockets are not functioning, and the seats r torned, there no food trays, hangers in any of coaches, thease coach are very old and not supposed to be for an express train.
I understand that it not easy for u to replace these bogies but u please atleast maintain the neatness and replace thies old non functional power sockets, put hangers immediately

To,
GGM(IT),
Indian Railway Catering and Tourism Corporation Ltd.
1stFloor, Internet Ticketing Centre
IRCA Building, State Entry Road
New Delhi 110055.

Sub: Ticket Not Booked, Money Debited but still not received amount in bank
account-reg
With reference to the above subject, I have booked e-ticket.I tried to booking 2 train tickets from Chennai to Coimbatore on[protected] and due to some reason the transaction failed but the money was deducted from my bank and i will get sms from bank. I later checked the transaction status by login into the IRCTC website and found that the transaction had had failed but i haven't received the refund yet
My transaction details are as follows: -
Transaction ID : [protected]
Train No./Name : COIMBATORE EXP (12679)
From-To : CHENNAI(MAS)-COIMBATORE(CBE)
Booking date : [protected]
Payment status : Pending from bank end
Transaction amount : 721.96
Failure reason : No response from bank bank
Quota : GENERAL
Class : 2S
Adults : 4
Children : 0
Bank name : PayU Money

I request you please refund my amount as early as possible.

Here I enclosed the screenshot of the failed transaction details and the details of sms from the bank when I get debited the money for booking tickets.

Thanking you,
Regards,
DHNAKARAN V
[protected]
[protected]@gmail.com

I booked a tatkal ticket through irctc from durgapur - dgr to dd upadhyaya jn - ddu on 25 october 2018. My transaction id and pnr number were [protected] and [protected] respectively. The ticket amount was rs. 1, 187.29 (Including irctc charge). Unfortunately, the ticket was in waiting and it was not confirmed after chart preparation. Now i get refund rs. 1110 (Refund id: [protected]) on 26 october.
Now, kindly i want to know the details of the deducted amount from the refund money.

Thanks,

Saikat pramanik

Dear team,

I forgot my irctc login user name & password. I know my register mail id and mobile no.

Mail id: suresh. [protected]@idea. Adityabirla.com
Mobile no: [protected].

Kindly provide my user id at the earliest.
I need to cancel my booked ticket in online. And further i have to travel frequently in train as my job purpose. More option i need to book ticket very frequently.

I cancelled 2 sleeper tickets from chengannur (Cngr) to hubli (Ubl) on 4th december which was booked for 28th december hubli express (12778). Pnr number of the ticket is [protected]. Cancellation id is [protected].
I haven't received the refund amount yet. I enquired in the bank and they have confirmed it that it is not received yet. I booked the tickets from irctc app and it's been one year.

I have booked two tickets on irctc using my rupay debit card, but i cancelled both the tickets on irctc app its showing money has been refunded back to payumoney bank but the refunded money has not been credited back to my account. Please look into matter
ticket1:
booking date[protected]Transaction id [protected])
cancellation date[protected]Refunded id [protected])
ticket 2:
booking date[protected]Transaction id [protected])
cancellation date[protected]Refunded id [protected])

I booked tickets of inr 595 on irctc website through payu money gate way, the amount was deducted from my account but the irctc website is showing "pending from bank end". I confirmed with my bank that money has been deducted and even i got message of deducted amount.
Kindly help me to sort out this problem
I am waiting for a positive reply from your team

Awaiting refund
I had canceled my ticket from manmad jn to nanded on 27th september, 2018 and till now i didn't get my refund credited in my bank account.
Zaakpay is very slow in crediting refunds compared to the others like paytm which will take approximately one week to credit refund
I request zaakpay to credit my refund as soon as possible in my bank account
Thanks

This is to bring to your kind notice, that i am the passenger having indian railway catering and tourism corporation site account, i was booked 2 tickets from kazipet to chennai central on[protected] on the same that ticket i got tatkal waiting list of tqwl/51 and tqwl/52, immediately after few minutes i decided that the above ticket booked will not confirmed, after i got decided i cancelled ticket online immediately it was cancelled on[protected] i was waiting from[protected] to till date[protected] i was not received my amount of above given amount not refunded into my account i request the said amount with interest i want other i have to loose interest please co operate and requested to refund the amount with interest.

Kompalli lingam goud
Mobile number [protected]/[protected]
Email : [protected]@gmail.com

Respected sir,
I was booking my five ticket from ahmedabad to chennai, but during booking of ticket at a time transaction was failed and 3600/- rs. Deducted from my account. After one week deducted amount not credit to my account. Following my reservation detail.

Booking dt. 16.10.18 time : 00:52 hrs.
Journey start from : ahmedabad to chennai
Journey dt. 26.12.18
Train name : navjeevan express

Kindly request you to deducted amount credit to my account as soon as possible. Here attached photo of deducted amount message.

Thanks & regards,
Paresh bhavsar
Mo. [protected]

I paid my money through payu via irctc... And cancelled it because of some personal reason... I have been contacted to irctc they informed that they refunded my amount.. The next day of cancellation itself... But its not added to my account... Transaction id [protected]
Refund reference no:'74332748282828156839715
Plzzz do resolve my issue... Plzzz do mail
It has been more than 20 days...

I am not able to login to my irctc account as its demanding email verification via otp. Even after numerous attempts otp is not been received on email. I have to cancel one of my tickets urgently and book another one. I donot think the site is sending any otp to email. Also why of a sudden have they trying to verify the details. I am ussing this irctc id for a long time. Never faced such a problem. Kindly look into thematter. Its very urgent for me as lot of money is on stake.
My email address is — ashrit. [protected]@sailrsp.co.in
My ircrt login id is — ashritgitu
Thankyou

I traveled to hosapete on 13th oct, 2018. My dissatisfaction is about continuous smell emanating from train's toilet. This may be an e-toilet. I noticed there was not enough water.

We had to bear this bad smell 14 hrs.
Apart from this train reached destination 3 hrs late

Details:
Pnr: [protected]
Train: 16592
Travel : ypr to hpt (Yeshwantpur to hospet)

Rs.415.49p debited from my account while booking ticket on 20.10.2018 thru online booking by irctc app. For my onward travel from cuttack to howrah scheduled on 21.10.2018 under tatkal quota. But transaction failed. I have not got the reservation. Filing tdr or cancellation not possible thru irctc in case of failed transaction. Hence my money should be refunded.

Have booked a ticket from new delhi to kathgodam which was going to depart at 6:00 a. M on 22.10.2018 and yet the chart was not chart prepared till 7:30 and tt rahul verma came to check the tt and when i said that i haven't received any chart prepared status and ticket status then he started talking badly and in high pitch. He started misbehaving so kindly please take a look at the matter which is not good as i being a girl and travelling alone from new delhi to kathgodam and he made me get down at moradabad in the middle of my journey.

Dear sir
I have booked a ticket from new delhi to kathgodam which was going to depart at 6:00 a. M on 22.10.2018 and yet it is showing no chart prepared at 7:00 a. M which is why i am unable to find out that my ticket has been confirmed yet or not. So kindly please confirm my ticket 12040, seat no 72, coach c9. So that tt don't disturb me. I am single person travelling alone so please help me.
Irctc