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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Jun 7, 2026

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 127

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Address: New Delhi, Delhi, 110053

Website: www.irctc.co.in

i am unable to login to my irctc account. Already my account is being linked with aadhaar and everything got verified earlier. But now, as soon as i login to my account, i am redirected to another page for verification of mobile number and emailid.

i am unable to enter details into the disabled text box for re-verification also. Kindly do the needful.

Please find the attached screenshot for reference.

My irctc userid: madarapu
Mobile no.: [protected]
Mailid: madarapu. [protected]@gmail.com

Already complaint to irctc care several times. But no solution has been provided yet.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

shrikant tambwekar

from Mumbai, Maharashtra

Sep 11, 2018

I am NOT able to to open nget portal on my Windows Internet Explorer 12 version. I can open it on Google Chrome Browser. I have cleared cache and cookies in Internet Explorer as suggested by your Toll free number in Contact us. But no use.
This is a repeated problem and has to solved thru Microsoft.

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Address: 560035

Website: www.irctc.co.in

Hi support team,

My train from errnakulum to bangalore was diverted from trivendrum and it didn't reach to errnakulum on 17th aug due to flood situation.

So i had filed a tdr for ticket refund and even after 23 days, my tdr request is not resolved and i have not got my ticket refund yet.

When will i get my ticket refund?

Ticket details:
Reason for tdr: train diverted and train not reaching boarding station
Tdr filing date: 17th aug.
Tdr status: cr registered
Tdr zone: south west railways
Warm regards,

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Vidhi2022

from Mumbai, Maharashtra

Sep 12, 2018

Ants found in the packet in Haldiram Salted Potato chips... Rs. 10

Purchased from NDLS Railway Station on Aug 18, 2018

S

sumit_traveller

from Bengaluru, Karnataka

Sep 21, 2018

still i have not got any response from the Indian railway on my refund status. and it's been more than one month.
IRCTC service is very pathetic and disappointing.

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Address: Kolkata, West Bengal, 700133

Website: www.irctc.co.in

On 18th of august i booked a ticket from irctc app and the money 820/- deducted but ticket not booked. There are 2 failed transactions on my account for the same date on 18th of august 2018.
Transaction no - [protected] & [protected]. But still, there is no refund received.

Ticket id:-1508148 created after mailing in
[protected]@irctc.co.in

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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R

RubyAmala

from Delhi, Delhi

Sep 11, 2018

I have forgot my user name and password for the irctc website login.so i cant able login and booking train ticket and cancellation is not able to do so kindly check and updated the possible solution for me.
MailId:[protected]@gmail.com

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Address: Ahmedabad, Gujarat, 380004

I have booked 2 tatkal tickets today morning and money from my card got deducted but on irctc site it is still showing as pending from bank.
Checked with bank today online and found that money has been deducted but irctc still showing pending from bank.

Monday10sep 2018pending from bank end
Pnr number : reservation id: [protected]
Train no./name: 19116 / bhuj ddr expticket type: e-ticket
From: gandhidham bg (Gimb) 10 sep 2018 to: anand jn (Annd) 11 sep 2018 00:00 hrs
Booking date: 09 sep 2018vikalp status: no
Boarding station: gandhidham bg (Gimb) date of boarding: 10 sep 2018 00:00 hrs
Quota: tatkalclass: sl
Ticket charge: 770.0service charge: 0.0
Bank name: visa/master card (Powered by hdfc bank)

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Dilip Kapasi

Sep 11, 2018

Ticket was not issued but money was taken out from bank.

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Address: NA

Website: www/irctc

Sir,
Ticket booked on 08/09/2018 at 12.33 hours
Train..17480 (Tirupaty-puri sf exp)
Class ac 2 tier
Journey date,,,, 21/09/2018 from tirupaty to khurda road jn.
Rnmishra male 69 years & gcnanda male 62 years.
We opted for lower berth as senior citizen.
But we got tickets having reserved on upper berth. We are unable to travel in upper berth. Please help.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 08, 2018

Updated by Raghu 49 Sir,
ticket booked on 08/09/2018 at 12.33 hours
train..17480 (TIRUPATY-PURI SF EXP)
class AC 2 TIER
Journey date, , , , 21/09/2018 FROM TIRUPATY TO KHURDA ROAD JN.
RNMISHRA MALE 69 years & GCNANDA MALE 62 years.
we opted for lower berth as senior citizen.
But we got tickets having reserved on UPPER BERTH. we ARE UNABLE TO TRAVEL IN UPPER BERTH.PLEASE HELP.

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Name - kailashkonark irctc user id - kailashkon mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmai.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

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Howrah purulia sf express.. I repeat sf express. I am a regular passenger of this train. This train is always delay. Our nonsense cm should look this issue very seriously. Otherwise public can launch a new shri like momotashri. If she can not take this as a serious problem, then please leave your position. We are surving a lot. Please take necessary action as soon as possible, otherwise the remaining seats will also gone.

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During online booking of tickets on the app irctc, there are purposely technical errors called for from the other side that is the operator, and the money gets deducted but no ticket is booked. Also, it will not show in failed transactions. Later on, neither are any refunds givens.
Normal ticket cancellations don't get even 3/4th of refunds, how possibly can u think the operator or the middlemen sitting in government job office is not eating money by violation of consumer rights and security.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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updesh jain

from Noida, Uttar Pradesh

Sep 7, 2018

Hello Team,

I have Booked ticket through IRCTC, Payment has been deducted from my bank account but Transaction Status says Pending From Bank End
Ticket is booked for today only so please respond as soon as possible
Date of Instance : 5 sept 2018

updesh jain's reply, Sep 5, 2018

Please respond, All the details are mentioned above

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Website: www.IRCTC.CO.IN

On 5th september, i booked my ticket, money gets deducted from my account but the booking status is not booked.No pnr was given to me.Please resolve it quickly, either issuye me the ticket or refund my money as soon as possible.I tried consumer helpline no but its out of order.Its totally the unfair practice from the part of irctc.It has wasted my time a lot.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Dear concern,
I got confirmation refund amount mail from IRCTC.
But the amount is not credited in my bank account.

Details are:
PNR [protected] and [protected]

Please look into the matter and confirm.
Thanks and regards,
Mahfooz
Mobile [protected]
Mail:: [protected]@rediffmail.com

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Address: New Delhi, Delhi, 110074

Website: www.irctc.co.in

The final status was WAITING for all passengers in the Ticket after Chart Preparation. This resulted to Auto Cancellation of the Entire ticket. However, I got a partial refund of Rs 650, whilst ticket charge was Rs 950. I am a expecting a full refund in this case as per refund rules present in http://contents.irctc.co.in/en/refundrules.html
or
http://contents.irctc.co.in/en/REFUND%20RULES%20wef%2012-Nov-15.pdf

NB: I didn't cancel the Ticket. The Ticket got Automatically cancelled as it was Wait-listed even after Chart Preparation.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Tammana Nani

from Ponnur, Andhra Pradesh

Sep 7, 2018

Yesterday i booked 2 tickets in rozor pay but money deducted in my account tickets is not booked how to recover my money

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Name - ramesh thakur irctc user id - rameshtkur mobile no - [protected]
I have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is @gmail.com my original correct id is [protected]@gmail.com [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

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Address: Ahmedabad, Gujarat

Website: www.irctc.co.in

I have lost my cell phone and all the contacts and messages have no moroe with us hence i have sent a email through my registered mail id with IRCTC before 25 days to reset the password but after giving all the proofs they are asking new details and ticket no is changing almost every time .

My question is can we have other alternative to reset my password without changing my mobile no.

After inquiring on phone they told us that same mobile is attached with other user id ..

as i want to cancell the ticket booked for 14.09.18 and 16.09.18 respectively but i am not able to cancell bcoz of above reason

Please guide me and resolve the same

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 04, 2018

Updated by Naimish63 they told me that same mobile no cannot be attached with two user id.User can be attached same mobile no as other sites are accepting the same .. everytime it is not possible to buy new sim for new user id.

Sep 07, 2018

Updated by Naimish63 Still i am waiting for response ..

https://www.services.irctc.co.in/cgi-bin/bv60.dll/irctc/services/login.do

above link is not working from where i can change my password by giving answer of secret question

i am very unhappy with this attitude

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S

Suraj kumar Upadhyay

from Korba, Chhattisgarh

Sep 5, 2018

Dear sir,
My PNR No.[protected] and train no.18010, Booking Thali Online by your vender Shivaji sharma. Thali is not delivery. i am pay online payement please return my payment.

V

VJ Traveller

from Mohali, Punjab

Sep 5, 2018

I have booked e/tickets on 5th july 2018 and journey date 27th August 2018 but ticket cancelled due to waiting list. PNR [protected], Trans. ID: [protected], I have not received refund yet. please do needful as soon as possible..

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Website: IRCTC next generation ticket booking

Dear sir/madam,
I booked a ticket on 04/09/2018, after online transaction was finished they took my money but showing reservation failed. Pnr not generated & i did not got even my money back.in irctc site it is showing no refund amount found.
So please consider it serious because if they can deduct a small amount without giving train tickets, they can also deduct a huge from our accounts without knowing us.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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sanjana11

from Mumbai, Maharashtra

Sep 5, 2018

Dear Sir,

I have forgot my password and also lost mobile last month in which the registered mobile number is there.

So please send me password on my registered mail id

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Address: 411041

Website: irctc.co.in

On 03 sep i had booked four tickets on irctc.co.in website from mumbai csmt to pune by train no 17031. I had specified to book only if at least 2 x lower berths are available as there were two senior citizens travelling. However the booking was confirmed with 3 x upper berths and one wl. The pnr no is [protected]. The passengers cannot travel. I will have to cancel ticket and loose money. It was a fault of the software

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Vaibhav Kawathe

from Mumbai, Maharashtra

Sep 4, 2018

I 'd booked & cancelled a tatkal ticket & IRCTC had suspended My ID.then after lot's of followup has been done for reactivate IRCTC id but no response from their side.for genuine user it should re-activate the ID.Also please create global mechanism inside "My account" option.
Please do the needful for me

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Dear sir.
I have booked ticket from dadar to tirunelveli for travel on 20 10 2018
Pnr [protected] train no 11021.
But an amount of rs.2060 has been deducted twice.
I could clarify from bank that the amount
Has been deducted twice for the same travel. Same train and same persons
I think this has been done by mistake
Kindly refund the same and credit to
My icici bank a/c
Thanks
L. S. Iyer

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 05, 2018

Updated by L.s.iyer So far I have not restored my amount.
Kindly expedite.or let me know as to when the refund will be made

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mdismail nadaf

from Bengaluru, Karnataka

Sep 4, 2018

I hav a account on IRCTC I want to delete it So kindly respectful delete my IRCTC account
My user id mdismail8
Registered mobile no [protected]
Registered email [protected]@gmail.com
Thank you

S

Shobha Khare

from Gwalior, Madhya Pradesh

Sep 4, 2018

Login option on irctc next gen is not appearinr sohow to cancelled the booked ticket for today journey ie 27.08.2018. as the journey day is today, if ticket not cancelled in time ther will be no refund. insuch sitiation what is to do,

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I was trying to book tatkal ticket in shatabdi train no. 12014 on 16/06/2018 from ludhiana to new delhi incidentally amount of rs.1800/- was deducted from my account and ticket was not booked due to failed transaction. It is regrettable that despite my complaint dated 20/07/2018 & 03/08/2018 to gateway bank razorpay and irctc i have not received refund of rs.1800/- neither irctc or razorpay replied my complaint till date. I have read on website that irctc working for 24/7 to solve complaint what is the fun for long working. Now it seems that neither irctc or razorpay are not interested to refund my money. Of rs1800/- now i compelled to move to consumer courts to get the refund of rs.1800/- along with interest @ 18%. The detail of transaction is ad under

(1). Bank ref i/d: rfnd_aomb0v6fg7whn2
(2). Refund i/d. [protected]
(3) bank. Razorpay

Regards : sunil gupta

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Pankaj Morajkar

from Mumbai, Maharashtra

Sep 3, 2018

IRCTC Transaction ID : [protected].

I booked railway ticket today (1st September 2018)and money is debited from my account.
however, IRCTC haven't provided confirmation booking ticket yet.
Please help me to resolve this.

Could you please tell me where shall I complaint.

A

Ankit Sakhpara

from Mumbai, Maharashtra

Sep 4, 2018

Hi i am ankit my irctc login user name and password plz send me
mene phele jab starting me login kia tab mene mera us waqt mene mera email id ankit.[protected]@gmail.com dala tha aur password me ankit007 par abhi login nahi ho raha hai to plz help for my user id and password

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Address: 400607

I had booked air ticket through irctc online which is advertised as 'refundable' in the month of july 2018 for travel by jet airways for one way from indore to pune.

Due to unavoidable circumstances i have to cancel my journey. Upon cancellation irctc make zero refund informing that jet airways will not refund any charges.

Despite writing to irctc no action being taken for misleading advertisement.

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Address: Nagpur, Maharashtra, 400078

We were travelling in duronto nagpur - mumbai reaching dadar station on 1st sept at nearly 7:45 am. We are senior citizens and wanting to get down at dadar station through our nearest exit gate. The gate was blocked with linen bundles guided by a railway attendant. When requested to clear the way for us, he was arrogant and asked us to take another exit which was towards the opposite side of the coach. We had to walk with all our baggages all the way across the coach.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 01, 2018

Updated by Ankita Barve Our coach no was B4 and train no. 12290, PNR NO [protected]

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Address: Mumbai City, Maharashtra, 400028

Hello,

I booked a ticket from gandhidham to dadar on 30 december. The payment was successful but it didn't redirect to the irctc page and the ticket is in pending status saying pending from bank end.

My transaction id: [protected]
Number of passengers: 4
Payment mode: visa/master card (Powered by axis bank)

It displays that message whenever i login. Please do the needful as soon as possible so that if there is a problem i can make alternate arrangements.

Thank you

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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rshiva

from Vikasnagar, Uttarakhand

Sep 3, 2018

My request is that please solve my issue as fast as you can.
On 2-sep-2018 i have book one ticket from irctc and payed amount 520 through paytm wallet.On paytm it shows succesful transaction and money has been debited from account.Nut on irctc site it shows pending from banks end.

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