Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir my refund is not submitted to my account sir I made a payment in IRCTC for ticket booking but personal reason I have to cancel my ticket
Date-11/08/2018 sir please help me
Sir please help me
Sir please help me
Sir please help me
Sir please help me
Sir please help me
Sir please help me
Sir
Transaction ID-[protected]
Refund id-[protected]

I had done irctc transaction on irctc mobile app for train ticket booking from jolarpettai to salem for three passengers on 29-april-2018 for
Rs. 495 paid from my indusind bank savings account no. 160xxxxx825 at bangalore using my debit card no. 43x3-xxxx-xxxx-x975 through
Razor pay gateway.

The amount got debited but do not see any irctc booking id correspondin
To the above transaction on my irctc login. I raised the complaint
With irctc, shared the transaction statement of my account but do not see proper replies and get only auto reply mails.

I had followed up with indusind bank (Over email) on the failed transaction and said it has been paid to the merchant bank of irctc and indusdind bank had raised a dispute on the bank but merchant bank has rejected saying the service has been availed. If the service has been availed
Why i do not see the any transaction correponding to on my irctc login??

I also followed up with razor pay gateway cc and they are also denying the transaction id provided by indusind bank does not match with their records.

I'm unaware whom to follow up with to get back my money and afraid
O[censored]sing card based transactions online.

I have all the proof of the bank statement reflect the failed transaction and email conversations with irctc, razor pay and indusind bank as well.

Need the refund of the debited amount from the irctc merchant bank or payment gateway.

Regards,
Prabhu shankar
Bangalore

We are travelling from belapur to kolhapur. We apologize that we were not carrying 2 people's ID card but we were willing to gave them photocopy through what's app. But an officer A.R.Kulkarni was totally misbehaving with us as if we didn't had any ticket or we were doing any crime. She first asked for 1000 RS to solve then we asked her about her ID then she asked for 1890 RS and was rudely driving us to police. We were willing to provide photocopy but she was rude. Please look towards my case and slap such people who are totally misbehaving with us.

Name - trinadh amerisetty. Irctc user id - a_trinadh. Mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is - trinadh. [protected]@yahoo.com my original correct id is trinadh. [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

Myself farheen. My user id is fr742_8 and i have entered my mail i'd insomniacjesie.[protected]@gmail.com which is wrong and my correct e mail i'd is insomniacjessie. [protected]@gmail.com. I am writing this to you because when after the registration is complete and when i am opening i am asked to enter the otp send to the mobile number and email id which has been feeder while making the registration. Please do the needful. As i need to book a ticket soon. I be glad, sir if my problem is resolved.
Let's hope for the best.

Regards,
Farheen

On our journey to Puri from Kharagpur IRCTC vendors sold us breakfast of the following :
1. Bread butter (4pcs)
2. Omlete -01 pc
3. Ketchup - 1pouch
@ Rs 50

Where as the std menu is @₹35 with 02 pc bread+ 01 omlete. But the person did not mention any information earlier.
That too without any bill.
Same issue at the time of lunch also.
I asked for the complaint register but the manager did not bring the same.
Many people in the coach raised their voices but the manager Mr. Shiv Shankar Singh ran away from the site and dissappeared.
Journey date - 15th August 2018
Train no 12821, Hwh- Puri Dhauli Express
C2 coach

Dear concern, i booked my train from pathankot to delhi on dtd. 14/07/2018. Of train no and name is - 22430/ptk dli sf exp' pnr no - [protected]., and had to paid 1470 but at last i cancelled my both tickets and it after that railway confirmed refund will be paid rs. 730 after deduct cancellation fee of rs. 740/-.. But unfortunately i did, t received refund in my respective account. Pls do the needful for the refund.

Dear sir/madam, i had booked a ticket from ald to ndls journey date 31july2018, but the train got late from more than 03 hours. I had filed the tdr on the same day at 01-aug-2018 03:50:48 hrs. The status of tdr showing cr repudiate. I was waiting for the train but the train got late so much so i have filled the tdr. Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. Pnr: ([protected]) date of journey: 31-july-2018 ticket amount: 375.00

I have been a regular user of the internet ticket booking system of irctc and have done many reservation in the past successfully. No complaints until now.
On 30 july 2018, i tried to book berths for my wife and myself on a train from pune to hyderabad. I followed the normal procedure till making payment. But, instead of getting the screen reading "congratulations! Your ticket has been booked..." my screen showed as if i've been logged out. So, i tried again. Same result. A little later, i saw two smses on the mobile phone indicating two bookings for the same journey and two deductions from my bank account.
I wrote to [protected]@irctc.co.in explaining the problem and requesting refund of one ticket; but they have refused to to do so saying it's my own fault and hence must bear cancellation charges. My booking details are:-
1. Pnr no. [protected] booked at 09:38am ; 2. Pnr no. [protected] booked at 09:43 am. 3. Both booked on 30 july 2018. 4. User id - shkul2005. 5. Date of journey - 10 nov 2018.
I request you to intervene and arrange refund of one ticket.

Today on 13th august i'm traveling from panvel to thrissur by train 12618 nizammudin - ernakulam sf express coach s1, berth 44. Tea is sold only at rs. 10/- instead of rs. 7/- published rate. I had to pay rs. 10/- for tea and along with tea i was forced to take one packet of two arrow root biscuits. I told the vendor i do not need biscuits but he said there was no other option.

Dear sir,
I did reservation on 12 aug 2018 and payment done through citi bank credit card, payment deducted from my credit card account but status showing like "pending from bank end", so i request to please tell meaning of this, means my reservation going to confirmed or not (Booking confirmed or not), if not then please tell me as soon as possible, i will do another one (Transaction id is [protected])

I’ve ordered food through ecatering of irctc on 7/8. My order numbers are 2668701 & 2668794 for the train no 16106 at tirunelveli and villupuram.
My food was not delivered to me at both the stations. Nobody contacted me too.
I’ve sent an email to customercare. Ecatering. Irctc.com too, but so far there is no response.
Their phone numbers too are non functional.

Ticket not booked but amount deducted, amount not yet refunded to account
Please find below details

Transaction id: [protected]

Pnr:
Train no./name: 12785 / bangalore exp

Transaction date: 9 aug 2018
Kacheguda (Kcg) ksr bengaluru (Sbc)

Refund status: sent_to_bank
Cancellation/refund id: [protected]

Bank name: hdfc bank
Booking amount: 470.0

Hi Team,

I booked tickets from MAS to BNC on 9th August 2018. On payment process my amount Rs. 360 got deducted but transaction failed showing payment not received from bank. Following that I booked other train but resulted the same. Again my amount Rs. 415 but deducted. I need my total amount of Rs. 775.

Amount Rs. 360 - Transaction ID: [protected]
Amount Rs. 415 - Transaction ID: [protected]

Please reply me to - [protected]@hotmail.com

On 20th Jul 2018 I was trying to book two tickets from chennai egmore to mayiladuthurai. After the details were filled and amount was debited from account I did not get ticket confirmation and refund also did not come.
Date of booking 20 Jul 2018
Journey date 27 Jul 2018
Class third ac
Senior citizen tickets - 2
Fare amount 585
Contact number [protected]

When will I get the refund amount?

Regards
Padmavathy M

I am trying to book tatkal ticket on 8 august through Irctc application. I had done the payment through phonepe app wallet but my order is not confirmed. when i contact irctc they said this os settlement failed transaction for which no amount is debited. Phonepe support says this transaction is successful from our end, we will contact to irctc on your behalf.i have 2 failed transaction on 8 august.i have attached the concerned documents. please help me to get my money back.

Hi Sir,

i am not getting OTP on my registered mobile number as i am trying to process of forgot password. its been 2-3 weeks and almost everyday i am trying to reset my irctc password. once i fill user name and enter captcha, new screen appear for OTP but OTP is never come since i waited long time. Please help me out to reset my IRCTC account password.

Thanks in advance.

I have booked a ticket to travel from irctc on july 6, 2018. However, the train was late for more than 12 hours. I didn't board the train and traveled next in a different train. I have filed a tdr with irctc under the rules for the refund as the train was late more than 3 hours.

I have sent many emails to irctc, however, didn't receive any response yet.

Its been a month and my refund was still not processed.

Tdr pnr: [protected]

Travelled pnr: [protected]

I had booked retiring room from 9 aug to 10 aug at anadn vihar terminal and the annount deducted form my account but it is showing that payment settled and not booked.
When i am trying another time it is showing that booking exist on this pnr number.

I didn't get any msz regarding of booking or failed transaction and the money also deducted from my account.

If it is showing that booking exist on this pnr number
So please send me that booking tickets on my email id

I am trying to register to irctc and have completed my email verification. All that's left is mobile number verification. However the site and the app does not accept the otp that i am sent. I cannot verify my number despite multiple attempts. My user name is deopranav9. I tried changing numbers but no luck. Also, for some reason i receive the same otp every time i generate it. And the error i receive is "invalid mobile otp for the user deopranav9." please help.