Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I am a regular traveler in trains. During journey in hatia-puna super fast express train no. 22846, their was lack of maintenance, repair and cleaning services in almost all the toilets of this train. Some where water is draining from toilets to compartment inviting slippage of passengers in exit passes in running train, some where taps are not working, the door locks, tap pipe, flush button etc are damaged. Pantry car is not available, contactor of badnera railway platform bhojanalay sailing all its made food items in this train with taking 60%additional charges instead of its actual price. Online complain is not possible valid for this train.
A passenger pnr no. [protected].

My pnr no is [protected] booked for 11 aug 18 first class ac cabin as i had baby. On the journey date coach is not available. Railway people said coach is damaged. And they had alloted seat in 2a. It was not possible for us to travel. Spoke and requested deputy commisioner also at station for help. But in vain. On his advice i filed tdr. Today tdr status shows repudiate. Reason tte has not submitted certificate. Is this mean railways is not willing to refund money.

I never receive seat as per my preference. Then what is the point of asking preference. Even if the 200 seats are available then also i will not get my preferable seat. I don't understand then why the hell you provide the option of seat preference. How much trouble it is when we are booking for old age people. How about making some changes or simply removing this option from your app. Because it is really annoying.

Dear sir/Madam

I made a ticket booking yesterday on irctc via payU (, booking transaction id-[protected])but money got deducted from account and ticket hasn't booked yet...It showing pending from bank end..so i request you to solve my queries a s soon as possible. I am also adding screenshot of my last transaction.

Reagars
Kaneeshka kunal

Hi,
I am in the process of trying to verify a new irctc account so that i can buy tickets on cleartrip.

I have been complaining for 6 days now but i still haven’t received the mobile phone otp. The email verification is done but i still need to verify the mobile number so that i can get into the account and start buying tickets.

My username is beckiepalfreyman1992.
I have paid the fee in order to receive the otp to my uk mobile but despite numerous attempts, it still hasn’t arrived.

Please help,

Beckie

Please change my mail id my user id abt1960 in this account change my email id my new email id "[protected]@gmail.com"
If you want give any responcse send me mail on "[protected]@gmail.com
I am waiting for your reply i hope you give me positive reply
From
Anil toshniwal,
875 a+b sadashive peth, gangasagar apt pune 411030
M [protected]

I ve booked 4 tickets from. Chennai egmore to tirunelveli by kanyakumari express on 08.10.2018. Out of the 4 tickets two were availed with senior citizens concession. After payment through my icici bank a/c i got a msg like 2 lower berth criteria not met. Amount of rs.1252 got debited from my a/c and ticket not confirmed. So i should get it refunded, so that i can book confirmed ticket again. I would like to get a reply. Thank you

Steps to recreate:-

1 Go to IRCTC page https://www.irctc.co.in
2 Enter
From= Pune
To = Bhopal
Date = 3 days after todays date(example on 20/8/2018 i will select 23/8/2018)
3 Click on find trains.
4 On top right select Quota- Tatkal.
5 Click on "Check availability & fare" button in front of jhelum.

Current Behaviour:
1 Page Keeps on loading.
2 Reloading only can break the nonstop loading.

Expected behaviour:
1 Message should be displayed if the date selected is out of booking limit date.
2 if the date is in booking limit availability and the fare should be displayed.

While booking a ticket on IRCTC, money was deducted from my credit card but IRCTC website is showing pending from bank end.
Payment is deducted instantly but ticket is still not booked

Date- 20-Aug-2018
Booking transaction ID- [protected]

Email ID- [protected]@gmail.com
Please help to resolve the issue

Request a refund of the deducted amount

I had booked the following tickets for my parents - both senior citizens.
Their onward train from cbe to mas on 17-aug was "cancelled due to unavoidable circumstances" as per sms received from indian railways.
Hence they could not travel from cbe to mas, as there was no ticket available in alternative trains as well for 17-aug.
Since they could not travel onward, they could not travel on the return ticket on 18-aug as well.
However, since the return ticket was booked under tatkal scheme, system does not allow me to file tdr to get refund.

Both my parents are senior citizens and there was no ticket availability in alternative trains on 17-aug, due to this they could not take the return journey.
Considering this situation, i request you to kindly allow full refund of the return ticket (Pnr no. [protected]).

Onward journey from cbe to mas (Train cancelled)
Pnr no. [protected]
Train no. 12686
Journey date: 17-aug-2018

Return journey from mas to cbe (Not able to file tdr as booked under tatkal scheme)
Pnr no. [protected]
Train no. 12685
Journey date: 18-aug-2018

Passenger details:
1. K narasimhan 64 years male
2. N andal 62 years female

Sir

The pnr no [protected]
Details as

Ticket details
Transaction id : [protected] pnr no. : [protected] train no. / name : 15006 / ddn gkp exp
Date of booking : 07-jun-2018 class : third ac quota : general
Date of journey : 19-jun-2018 from : ddn to : rmu
Boarding at : ddn date of boarding : 19-jun-2018 reservation up to : rmu
Scheduled departure : 15:25 hrs

Passenger details
Sl. No. Name age gender status coach seat / berth / wl no
1 sahejpreet singh 13 male wl 28
2 arshpreet singh 10 male nosb 0
3 gagandeep kaur 36 female wl 29

Fare details
Distance : 246 km
Ticket fare : rs. 1215.00
Service charge (Inclusive of gst) : rs. 0.00
Travel insurance premium (Inclusive of gst) : rs. 0.00
Total fare : rs. 1215.00 *
* payment gateway charges as applicable.

Was not confirmed up till the journey it was waiting list we were not allowed to travel on this ticket and was assured that after cancellation we will get the money back we are mailing and calling since the date of cancelation but till yet you people are least bothered about it and you have not preocessed the refund of the same. Kindly proceed the refund asap

Davinder singh
[protected]
[protected]

*PNR:[protected]*

*Train 19166* is delayed from DARBHANGA JN. No action has been taken. Train was moving very slow and halted at all stations for Hrs and Hrs. No AC, FANS, No food, No water in Coach, No Toilets cleaning. Irresponsibility can be seen. Journey was pathetic. Is there any one on this to respond ? Passenger is Diabetic and suffering with low sugar as no PANTRY and Train was 16 Hrs delayed. Lodged so many complaints on FB page, Toll Free numbers and SMS. No response at all. How the passengers can be left like that in a Train which is running abnormally late ? In no station we were attended. Toilets and Coach condition was pathetic.
We don't have pantry car in such a long distance train ... That too with 16 Hrs delay. We are not slaves or criminals to get punished in this closed coaches with no Ventilation and un cleaned environment. Attend immediately.

Contact # [protected]. JVG SASTRY.

Sir my refund is not submitted to my account sir I made a payment in IRCTC for ticket booking but personal reason I have to cancel my ticket
Date-11/08/2018 sir please help me
Sir please help me
Sir please help me
Sir please help me
Sir please help me
Sir please help me
Sir please help me
Sir
Transaction ID-[protected]
Refund id-[protected]

I had done irctc transaction on irctc mobile app for train ticket booking from jolarpettai to salem for three passengers on 29-april-2018 for
Rs. 495 paid from my indusind bank savings account no. 160xxxxx825 at bangalore using my debit card no. 43x3-xxxx-xxxx-x975 through
Razor pay gateway.

The amount got debited but do not see any irctc booking id correspondin
To the above transaction on my irctc login. I raised the complaint
With irctc, shared the transaction statement of my account but do not see proper replies and get only auto reply mails.

I had followed up with indusind bank (Over email) on the failed transaction and said it has been paid to the merchant bank of irctc and indusdind bank had raised a dispute on the bank but merchant bank has rejected saying the service has been availed. If the service has been availed
Why i do not see the any transaction correponding to on my irctc login??

I also followed up with razor pay gateway cc and they are also denying the transaction id provided by indusind bank does not match with their records.

I'm unaware whom to follow up with to get back my money and afraid
O[censored]sing card based transactions online.

I have all the proof of the bank statement reflect the failed transaction and email conversations with irctc, razor pay and indusind bank as well.

Need the refund of the debited amount from the irctc merchant bank or payment gateway.

Regards,
Prabhu shankar
Bangalore

We are travelling from belapur to kolhapur. We apologize that we were not carrying 2 people's ID card but we were willing to gave them photocopy through what's app. But an officer A.R.Kulkarni was totally misbehaving with us as if we didn't had any ticket or we were doing any crime. She first asked for 1000 RS to solve then we asked her about her ID then she asked for 1890 RS and was rudely driving us to police. We were willing to provide photocopy but she was rude. Please look towards my case and slap such people who are totally misbehaving with us.

Name - trinadh amerisetty. Irctc user id - a_trinadh. Mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is - trinadh. [protected]@yahoo.com my original correct id is trinadh. [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

Myself farheen. My user id is fr742_8 and i have entered my mail i'd insomniacjesie.[protected]@gmail.com which is wrong and my correct e mail i'd is insomniacjessie. [protected]@gmail.com. I am writing this to you because when after the registration is complete and when i am opening i am asked to enter the otp send to the mobile number and email id which has been feeder while making the registration. Please do the needful. As i need to book a ticket soon. I be glad, sir if my problem is resolved.
Let's hope for the best.

Regards,
Farheen

On our journey to Puri from Kharagpur IRCTC vendors sold us breakfast of the following :
1. Bread butter (4pcs)
2. Omlete -01 pc
3. Ketchup - 1pouch
@ Rs 50

Where as the std menu is @₹35 with 02 pc bread+ 01 omlete. But the person did not mention any information earlier.
That too without any bill.
Same issue at the time of lunch also.
I asked for the complaint register but the manager did not bring the same.
Many people in the coach raised their voices but the manager Mr. Shiv Shankar Singh ran away from the site and dissappeared.
Journey date - 15th August 2018
Train no 12821, Hwh- Puri Dhauli Express
C2 coach

Dear concern, i booked my train from pathankot to delhi on dtd. 14/07/2018. Of train no and name is - 22430/ptk dli sf exp' pnr no - [protected]., and had to paid 1470 but at last i cancelled my both tickets and it after that railway confirmed refund will be paid rs. 730 after deduct cancellation fee of rs. 740/-.. But unfortunately i did, t received refund in my respective account. Pls do the needful for the refund.

Dear sir/madam, i had booked a ticket from ald to ndls journey date 31july2018, but the train got late from more than 03 hours. I had filed the tdr on the same day at 01-aug-2018 03:50:48 hrs. The status of tdr showing cr repudiate. I was waiting for the train but the train got late so much so i have filled the tdr. Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. Pnr: ([protected]) date of journey: 31-july-2018 ticket amount: 375.00