Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir/madam, my name is nagesh tavarageri and i have already verified my email id with the user id - tavarageri64. However, i am not able to verify the international phone (Starting with +1 for us international code), even though i am able to get the verification code and i input the correct verification code on the website. Due to this i am not able to use the website at all. I opened a ticket with irctc for this purpose and even provided the screen shots of the problem. When my problem is with the phone verification, the customer care officer provides me details of verifying the email id on the log-in screen. The ticket # with irctc is 1180231. Please help and advise to resolve the issue. Thanking you immensely for your kind help, in advance. Have a good day.

Dear mam/sir
My new user id is meenal_9. I want to create an irctc id. My email otp is already verified and the process get stuck when it comes to mobile otp. I am already getting my mobile otp but my application is not verifying that, due to which i am not able to make an account at irctc. Please look into the matter and do the needful

Thanks and regards

Sir,

I book retiring room DORMITORY. And payment was succesfully but i don't recive any confirmation mail or msg and then i talk to customer care he told me your transaction was failed and amount will be refund in your account. Then i try again for book Dormitory but then show me Booking exists for the pnr.no.-[protected] so please sir help me in booking Dormitory or single room for 10/08/2018 to 12/08/2018.This is very bad response sir.



Thank you sir

Dear Sir, I have booked a retiring room for me at Jabalpur for the date 30/10/2018 at 09.00 to 31/10/2018 at 21.00 against the PNR No.[protected]. But it is very regreat that no message has been sent in my mobile No. or in my mail address regarding retiring room booking confirmation for the above mentioned station. Then I have tried to book the retiring room for Jabalpur in the same date. It is showing exist retiring room booking against PNR No. [protected]. What can Ido ? You are requested to confirm my retiring room booking and please send the confirmation message in my mobile No. or in my e-mail address. Thanking you, yours faithfully, Bipul Maitra, Srinagar, Rajarmath, Nadia. PIN-741223.

One of the worst lady in earth sitting behind the counter refusing to give tickets because i don't have the exact change. I saw her drawer full of change but she refused to give me tickets. This happened in banaswadi railway station. On 5/8/2018 at 3:45.

She was very rude i suppose most government officials are like that but never seen such rude lady.

For the first time i booked my ticket through irctc online reservation. When i booked ticket for me & my family (4 people) from chengannur to kollam railway station it was in waiting list (20, 21, 22, 23). When i went to travel to chengannur, kerala railway station it was still on waiting list (15, 16, 17, 18), the enquiry counter lady and the ticket counter man told that you cannot travel with that waiting list online ticket hence you have to buy another ticket for travelling & said your online ticket would be refunded within few days by transferring the refund amount to your bank a/c by irctc. Hence i purchased another tickets for 4 persons and travelled.

Now i am getting the sms & email that my ticket has been cancelled successfully & no amount shall be refunded against this cancellation. I did not cancel my ticket.

I appreciate our governments efforts in making india cashless but this type of step would make people cash-less & would discourage people to make online reservations in future. This is cheating by the railways (Irctc).

Thomas m.
Kerala state
Email - thomas. M. [protected]@hotmail.com

Dear Sir
I have purchased tickets 8th may 2016, train no 12358, ASR KOAA EXP. from Lucknow to kolkata.
The said amount has deducted from BANDHAN BANK MY transaction id was [protected]. A s per their guidelines fro IRCTC have send mail have not received any reply or refund my said amount.
what would be next step for refund. I have already contacted customer care of IRCTC NEW Delhi. As per their instruction i have already send a mail for refund the said amount Rs 3825.00 they have asked for bank statement which i have already send, no action has taken for refund my amount.
Goutam Sarkar
Lucknow [protected]

Pnr no - [protected], user id-jbehera1, email [protected]@gmail.com, rs 560/- has been deducted from my bank account but not allotted any dormitory in bhubaneswar rly stn, for 13/0818 to 14/08/18 on 03/08/18. Pl. Take action to refund my money. I n spite of giving reques t several times either customer care no or by email, and by giving rail ministry official email no response coming since yesterday. Ultimately, i disapointed and compelled to file complain to consumer forum. Sir, pl look into the matter and necessary action may pl be taken against irctctourism.co.in.

I tried to create another irctc account few years back, while registering we need to fill mobile number and emal id. After that we need to activate it.
I did not activate that account for years,
My problem is i am unable to use my mobile number (Which i used while registering the above account) with another irctc account that i am using presently.
So i approached [protected]@irctc.co.in to delete above account so as i can use my mobile number with other account.
Their response is they can only deactivate and mobile number and email id can't be used with any other irctc account. It is very unfair to lock the mobile numbers with unused accounts (By deactivating the accounts). Please see their response
—
Dear customer,

We would like to inform you that it is not possible to delete user id. Your user id can be deactivate only from our side
Kindly note that if you deactivate this account then you can not create another account on irctc with the same email-id and with same mobile number.
In this case you have to create another account on irctc with alternate mobile number or email-id so please confirm us we proceed for deactivate your account or not?

Note: please use email id registered in your irctc profile for communication with irctc customer care.

Thanks & regards
Dxxxx gxxxx (Name of the person)
Cce-email
[protected]@irctc.co.in
Ph[protected]/6610661
www.irctc.co.in [#1188424]

My irctc profile id "amolkoshti" was complete and i booked several tickets. But now my profile dose not showing my contact no. And displaying error that my profile is incomplete. I tried to update contact no. But it displays that this no. Is already registered. I called several times to customer care but no. Is always busy or no one receive call.
They should update my contact no [protected] from old database.

I made a online train ticket booking using irctc's unreserved ticketing app uts on july-30-2018... The payment amount would be 175 rs... I used to pay the amount through upi using google tez app. The amount would be deducted from my bank account but the ticket was not booked... So i am extremely disappointed... Then i called a uts helpline and described my issue they said that money would be reversed to your bank account within 3 working days but more than 5 working days are gone still the money doesn't credited to my account... Please help me for this issue and credit the amount in my account... I would be grateful for your concern..
Thank you

I had booked a ticket via irctc website for pnr [protected] and filed for its cancellation, about 7 hours before time of departure. I tried filing the cancellation via irctc website, but it was failing. I mailed the screenshot to customer care. Next, i called customer care and they advised to send mail to [protected]@irctc.co.in.

I sent mail for cancellation to [protected]@irctc.co.in 7 hours prior to time of departure for the ticket.

Next, i logged back into irctc but the ticket was not showing in cancellation section. Hence, it was picked up by the irctc team. But i received no confirmatory email. I called up customer care and they assured it would be processed properly.

On calling subsequent days to irctc, they said the ticket was processed as a tdr and not cancellation.

Why do i as a passenger has to take financial hit when the fault was on the end of irctc team.

Train no 12675, morning 6.10 (4aug) travelled from Chennai to erode... I got a dhosa with chutney from train pantry and it was already spoiled we ask them to replace another but he refused that.. we lost our money for the mistake of pantry. Also worst response from the pantry person who served to me.

NOTE: Take strict action against the respective railway pantry person.

I had booked train ticket on 01/08/2018 for sunil ch barman and sunanda barman for tista torsa exp-13142 towards journey date on 09/09/2018 from ncb to sdah against sleeper reservation. After some time i can find in my mobile that my ticket has not booked and my booking transaction id [protected] is failed. Payment status shows pending from bank end and failure reason-no response from bank. Bank name shows paytm m. My ticket was not booked but rs.741.80 was deducted from my icici bank a/c. Kindly solve this problem immediately to return that money so that i can process further train ticket.

Sunil chandra barman

I have booking tickets with pnr number [protected].

I have categorically applied for 2 lower births as there is 1 senior citizen female & another female with infant travelling.

But when the tickets got booked i have got upper birth & side upper for the 2 ladies.

Please suggest why this is done when i have already opted for the “book, only if 2 lower births are allotted) option.

In fact i had cancelled my previous ticket with pnr number [protected] as i got the same births for the 2 ladies travelling.

I had to bear a cancellation charges of inr 540 as well.

Dinesh chandra das i have booked retire room on lokmanya tilak terminus online tid [protected] ref no 1166175 on 15 september 2018, booked not mail received pleaese request mail my mail id [protected]@gmail.com my account was debited on 02 august 2018. Any contact no not pick or no complain register in [protected] any case contact me [protected]

Below are the details :
- transaction date : 31 july 2018
- irctc user name : faizan siddiki
- irctc used id : hullubaap
- email : [protected]@gmail.com
- contact # : [protected]/[protected]
- transaction number : [protected]
- i booked tickets yesterday for 2 members of my family from nzm to bdts on mobile app. For payment i selected the mobiwiki for online payments.
I opted net banking and make a payment from my hdfc bank account.
I was able to make payment from bank and amount of 2070 rs got deducted from my hdfc account but it keep showing loading at my end and suddenly page breaks and it appears nothing.
When i checked my booking there was no confirm booking then i found it appears in failed transaction where as amount got deducted from my account.

I have also attached screenshots for more details

Please refund my money back.

It is submitted that I was travelling from Hazrat Nizzamuddin to Pune on 3rd of July, 2018 via Goa Express. My PNR no. Was [protected]. When the chart was prepared my ticket was in RAC. I was 2 months pregnant and was also carrying my 1.2 year old daughter with me. I requested ticket checker to kindly allot me seat if vacant. The TT used very harsh words and was giving false hopes from 3 in the noon to 10 in the night. At 10 in the night a seat was vacant in 2nd AC to which TT said I'll allot you only if you pay the difference amount of 3rd AC and 2nd AC. And as I was in dire need at that time and was also alone I paid the difference amount of Rs 555/- and was alotted seat only till Manmad. However as per railways rule if a seat is vacant RAC seats are adjusted and passenger is not charged the difference even if the seat is in higher class. But the TC used harsh words and took advantage of the situation.

Ticket and Difference amount slip attached

Dear sirs!
It has been 2 month since i registered on your irctc system (5.06.2018).
I paid special fee you required for activation international mobile phone number.
I successfully verified my email. But then i never received any otp for my phone.
I was sending you dozens of mails asking for help. I sent you all my details and passport copy. But i only get automatic messages. Nothing is done till now. How can i get your support? What should i do for that?
Why do you charge foreigners for the service you don't actually offer?
I already made big complain online and i will visit you personally when i arrive to delhi in a month. It is terrible service! Your ignorance is ridiculous.

My name is yaroslava troynich. My account is yaroslava_t.

Please, activate my account. Do your job!

No one in usa is able to open the irctc website to book tickets for the past two weeks or more. The response when we try to open comes back saying
"cannot open the page because unable to connect to the server"
Please check the server and see why it is not connecting to usa. I have tried calling several numbers and tried to email [protected]@irctc.co.in for the past so many days. Please do the needful and get it rectified. Thanking you
Mrs. Ramachandran