Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

My irctc profile id "amolkoshti" was complete and i booked several tickets. But now my profile dose not showing my contact no. And displaying error that my profile is incomplete. I tried to update contact no. But it displays that this no. Is already registered. I called several times to customer care but no. Is always busy or no one receive call.
They should update my contact no [protected] from old database.

I made a online train ticket booking using irctc's unreserved ticketing app uts on july-30-2018... The payment amount would be 175 rs... I used to pay the amount through upi using google tez app. The amount would be deducted from my bank account but the ticket was not booked... So i am extremely disappointed... Then i called a uts helpline and described my issue they said that money would be reversed to your bank account within 3 working days but more than 5 working days are gone still the money doesn't credited to my account... Please help me for this issue and credit the amount in my account... I would be grateful for your concern..
Thank you

I had booked a ticket via irctc website for pnr [protected] and filed for its cancellation, about 7 hours before time of departure. I tried filing the cancellation via irctc website, but it was failing. I mailed the screenshot to customer care. Next, i called customer care and they advised to send mail to [protected]@irctc.co.in.

I sent mail for cancellation to [protected]@irctc.co.in 7 hours prior to time of departure for the ticket.

Next, i logged back into irctc but the ticket was not showing in cancellation section. Hence, it was picked up by the irctc team. But i received no confirmatory email. I called up customer care and they assured it would be processed properly.

On calling subsequent days to irctc, they said the ticket was processed as a tdr and not cancellation.

Why do i as a passenger has to take financial hit when the fault was on the end of irctc team.

Train no 12675, morning 6.10 (4aug) travelled from Chennai to erode... I got a dhosa with chutney from train pantry and it was already spoiled we ask them to replace another but he refused that.. we lost our money for the mistake of pantry. Also worst response from the pantry person who served to me.

NOTE: Take strict action against the respective railway pantry person.

I had booked train ticket on 01/08/2018 for sunil ch barman and sunanda barman for tista torsa exp-13142 towards journey date on 09/09/2018 from ncb to sdah against sleeper reservation. After some time i can find in my mobile that my ticket has not booked and my booking transaction id [protected] is failed. Payment status shows pending from bank end and failure reason-no response from bank. Bank name shows paytm m. My ticket was not booked but rs.741.80 was deducted from my icici bank a/c. Kindly solve this problem immediately to return that money so that i can process further train ticket.

Sunil chandra barman

I have booking tickets with pnr number [protected].

I have categorically applied for 2 lower births as there is 1 senior citizen female & another female with infant travelling.

But when the tickets got booked i have got upper birth & side upper for the 2 ladies.

Please suggest why this is done when i have already opted for the “book, only if 2 lower births are allotted) option.

In fact i had cancelled my previous ticket with pnr number [protected] as i got the same births for the 2 ladies travelling.

I had to bear a cancellation charges of inr 540 as well.

Dinesh chandra das i have booked retire room on lokmanya tilak terminus online tid [protected] ref no 1166175 on 15 september 2018, booked not mail received pleaese request mail my mail id [protected]@gmail.com my account was debited on 02 august 2018. Any contact no not pick or no complain register in [protected] any case contact me [protected]

Below are the details :
- transaction date : 31 july 2018
- irctc user name : faizan siddiki
- irctc used id : hullubaap
- email : [protected]@gmail.com
- contact # : [protected]/[protected]
- transaction number : [protected]
- i booked tickets yesterday for 2 members of my family from nzm to bdts on mobile app. For payment i selected the mobiwiki for online payments.
I opted net banking and make a payment from my hdfc bank account.
I was able to make payment from bank and amount of 2070 rs got deducted from my hdfc account but it keep showing loading at my end and suddenly page breaks and it appears nothing.
When i checked my booking there was no confirm booking then i found it appears in failed transaction where as amount got deducted from my account.

I have also attached screenshots for more details

Please refund my money back.

It is submitted that I was travelling from Hazrat Nizzamuddin to Pune on 3rd of July, 2018 via Goa Express. My PNR no. Was [protected]. When the chart was prepared my ticket was in RAC. I was 2 months pregnant and was also carrying my 1.2 year old daughter with me. I requested ticket checker to kindly allot me seat if vacant. The TT used very harsh words and was giving false hopes from 3 in the noon to 10 in the night. At 10 in the night a seat was vacant in 2nd AC to which TT said I'll allot you only if you pay the difference amount of 3rd AC and 2nd AC. And as I was in dire need at that time and was also alone I paid the difference amount of Rs 555/- and was alotted seat only till Manmad. However as per railways rule if a seat is vacant RAC seats are adjusted and passenger is not charged the difference even if the seat is in higher class. But the TC used harsh words and took advantage of the situation.

Ticket and Difference amount slip attached

Dear sirs!
It has been 2 month since i registered on your irctc system (5.06.2018).
I paid special fee you required for activation international mobile phone number.
I successfully verified my email. But then i never received any otp for my phone.
I was sending you dozens of mails asking for help. I sent you all my details and passport copy. But i only get automatic messages. Nothing is done till now. How can i get your support? What should i do for that?
Why do you charge foreigners for the service you don't actually offer?
I already made big complain online and i will visit you personally when i arrive to delhi in a month. It is terrible service! Your ignorance is ridiculous.

My name is yaroslava troynich. My account is yaroslava_t.

Please, activate my account. Do your job!

No one in usa is able to open the irctc website to book tickets for the past two weeks or more. The response when we try to open comes back saying
"cannot open the page because unable to connect to the server"
Please check the server and see why it is not connecting to usa. I have tried calling several numbers and tried to email [protected]@irctc.co.in for the past so many days. Please do the needful and get it rectified. Thanking you
Mrs. Ramachandran

I had cancelled ticket with PNR No.:[protected] and on 22nd June i received a mail from IRCTC that refund has been processed but even today i have not received refund in my bank account. I have also opened Ticket Having Number: 1103529 and also sent my bank account statement but all in vain.
I have also tweeted to Suresh prabhu and IRCTC on twitter but i have not recieved a single reply there.This is my last attempt to get this resolved otherwise i will have to approach consumer forum to get this fixed and get refund back into my bank account.
This is my first experience with IRCTC where even after 40 days i am doing follow up and waiting for refund for ticket cancelled.
Can you please resolved it on prioirity?

I am booked the train ticket through the irctc app using my sbi card. That time ticket booking is failed, But tha amount was debited to my card. The message received in below, An amount of Rs 450.0 deducted against IRCTC Txn ID [protected] on 27-Jul-2018 will be refunded as your ticket could not be booked / service not rendered. I am searching one again the ticket booked or not. But sadly it shown no ticket booked. So kindly send my money back through my card

Respected sir,
I am a passenger travelling in 12310 on 28july 2018. I would like to bring your focus towards the Food items served in this train. Daal which was served in dinner was smelly and the taste was also sour. If this type of food is served to the passengers then it may cause food poisoning to the passenger. As the price charged for food is rs185 and if this type of food is served then it may cost passengers more than rs1000 in their treatment. As being a large organisation i think you will improve the quality of food served in 12310 and will not let down the name of big organisation.

Dear sir my irctc regestraton is successfully completed, i also get my mobaile verification code through my mobaile sms, but i dont get any mobaile otp and email from irctc, for which i complete mobaile verification, my email id is [protected]@gmail.com, and my user id isbbmmvvs22 my mobaile number i s (Protected) kindly help me sir

Today i have booked a ticket of myself in the name of

Arun banerjee m 53

From rajendra nagar terminal to howrah

On 16/10/2018.

Due to your system error, ticket has been booked thrice. System was disconnected but inside ticket was generated and also there was no sms for the ticket has come.

My id is

Aratrika banerjee

Id dobby4

Email id - [protected]@gmail.com

Another id

Arun banerjee

Id sas0707

Email id – [protected]@indianoil.in

Sir, shall be grateful, if you cancel two ticket and keeping one ticket with lower berth and refund the full amount to me. As there is fault on your system.

Cash deducted after booking but ticket not confirmed and no sms. Again booked and checked in history two booked tickets. Sms yet not received. Kindly help for full refund of first transaction. Train number 12345 saraighat express. Booking from bhp to ghy on 25-nov-2018. The tickets were booked today morning at 8 am from irctc site itself and all of a sudden was astonished to see that the cash was deducted and after timeout ticket also got booked but no sms received till now. Thanking you in advance in hope of getting full refund for the first transaction.

I'm new user but i can't able to login id, i know the user id and password but it's not signing in, i'm given the mobile number but the otp is not coming for giving number, and i have received the first time registration verification code by that number, but nw i can't able to use,
Mine mobile last number is 100 but it shows 166
[protected]@gmail.com, [protected]

I had booked an e-ticket on 18th june in train no./name - 07007/ sc dbg spl whose pnr no. Is [protected] but the train was cancelled by indian railways. I did not received the refund amount for that cancelled train. Even i could not able to file tdr for it on same day. The message which i received was trn 07007 src-sc on 16/06/2018 has been cancelled due to unavoidable circumstances inconvenience caused to psgns is deeply regretted. This train is from secunderabad jn on 16/06/2018 and the passenger's journey was from bokaro steel city (Bksc) to darbhanga (Dbg) jn. On 18th june 2018 on the same train. I have called 139 for the status and they confirmed it that the train was cancelled.

I had a transaction through scan to pay by payzapp for booking rail ticket on irctc on 29-june 2018, the amount 719.56 has been deducted from my credit card, but the ticket not booked. Irctc showing that the payment is not confirm by the bank. When i talk to the bank they saying that the transaction was successful from their end. After this i mail to irctc, and i had given all the proof about the transaction, they saying that they forwarded my request to concern department, and they will refund the amount within one week, but after one month still they not refund my money.