Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Name - trinadh amerisetty. Irctc user id - a_trinadh. Mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is - trinadh. [protected]@yahoo.com my original correct id is trinadh. [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

Myself farheen. My user id is fr742_8 and i have entered my mail i'd insomniacjesie.[protected]@gmail.com which is wrong and my correct e mail i'd is insomniacjessie. [protected]@gmail.com. I am writing this to you because when after the registration is complete and when i am opening i am asked to enter the otp send to the mobile number and email id which has been feeder while making the registration. Please do the needful. As i need to book a ticket soon. I be glad, sir if my problem is resolved.
Let's hope for the best.

Regards,
Farheen

On our journey to Puri from Kharagpur IRCTC vendors sold us breakfast of the following :
1. Bread butter (4pcs)
2. Omlete -01 pc
3. Ketchup - 1pouch
@ Rs 50

Where as the std menu is @₹35 with 02 pc bread+ 01 omlete. But the person did not mention any information earlier.
That too without any bill.
Same issue at the time of lunch also.
I asked for the complaint register but the manager did not bring the same.
Many people in the coach raised their voices but the manager Mr. Shiv Shankar Singh ran away from the site and dissappeared.
Journey date - 15th August 2018
Train no 12821, Hwh- Puri Dhauli Express
C2 coach

Dear concern, i booked my train from pathankot to delhi on dtd. 14/07/2018. Of train no and name is - 22430/ptk dli sf exp' pnr no - [protected]., and had to paid 1470 but at last i cancelled my both tickets and it after that railway confirmed refund will be paid rs. 730 after deduct cancellation fee of rs. 740/-.. But unfortunately i did, t received refund in my respective account. Pls do the needful for the refund.

Dear sir/madam, i had booked a ticket from ald to ndls journey date 31july2018, but the train got late from more than 03 hours. I had filed the tdr on the same day at 01-aug-2018 03:50:48 hrs. The status of tdr showing cr repudiate. I was waiting for the train but the train got late so much so i have filled the tdr. Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. Pnr: ([protected]) date of journey: 31-july-2018 ticket amount: 375.00

I have been a regular user of the internet ticket booking system of irctc and have done many reservation in the past successfully. No complaints until now.
On 30 july 2018, i tried to book berths for my wife and myself on a train from pune to hyderabad. I followed the normal procedure till making payment. But, instead of getting the screen reading "congratulations! Your ticket has been booked..." my screen showed as if i've been logged out. So, i tried again. Same result. A little later, i saw two smses on the mobile phone indicating two bookings for the same journey and two deductions from my bank account.
I wrote to [protected]@irctc.co.in explaining the problem and requesting refund of one ticket; but they have refused to to do so saying it's my own fault and hence must bear cancellation charges. My booking details are:-
1. Pnr no. [protected] booked at 09:38am ; 2. Pnr no. [protected] booked at 09:43 am. 3. Both booked on 30 july 2018. 4. User id - shkul2005. 5. Date of journey - 10 nov 2018.
I request you to intervene and arrange refund of one ticket.

Today on 13th august i'm traveling from panvel to thrissur by train 12618 nizammudin - ernakulam sf express coach s1, berth 44. Tea is sold only at rs. 10/- instead of rs. 7/- published rate. I had to pay rs. 10/- for tea and along with tea i was forced to take one packet of two arrow root biscuits. I told the vendor i do not need biscuits but he said there was no other option.

Dear sir,
I did reservation on 12 aug 2018 and payment done through citi bank credit card, payment deducted from my credit card account but status showing like "pending from bank end", so i request to please tell meaning of this, means my reservation going to confirmed or not (Booking confirmed or not), if not then please tell me as soon as possible, i will do another one (Transaction id is [protected])

I’ve ordered food through ecatering of irctc on 7/8. My order numbers are 2668701 & 2668794 for the train no 16106 at tirunelveli and villupuram.
My food was not delivered to me at both the stations. Nobody contacted me too.
I’ve sent an email to customercare. Ecatering. Irctc.com too, but so far there is no response.
Their phone numbers too are non functional.

Ticket not booked but amount deducted, amount not yet refunded to account
Please find below details

Transaction id: [protected]

Pnr:
Train no./name: 12785 / bangalore exp

Transaction date: 9 aug 2018
Kacheguda (Kcg) ksr bengaluru (Sbc)

Refund status: sent_to_bank
Cancellation/refund id: [protected]

Bank name: hdfc bank
Booking amount: 470.0

Hi Team,

I booked tickets from MAS to BNC on 9th August 2018. On payment process my amount Rs. 360 got deducted but transaction failed showing payment not received from bank. Following that I booked other train but resulted the same. Again my amount Rs. 415 but deducted. I need my total amount of Rs. 775.

Amount Rs. 360 - Transaction ID: [protected]
Amount Rs. 415 - Transaction ID: [protected]

Please reply me to - [protected]@hotmail.com

On 20th Jul 2018 I was trying to book two tickets from chennai egmore to mayiladuthurai. After the details were filled and amount was debited from account I did not get ticket confirmation and refund also did not come.
Date of booking 20 Jul 2018
Journey date 27 Jul 2018
Class third ac
Senior citizen tickets - 2
Fare amount 585
Contact number [protected]

When will I get the refund amount?

Regards
Padmavathy M

I am trying to book tatkal ticket on 8 august through Irctc application. I had done the payment through phonepe app wallet but my order is not confirmed. when i contact irctc they said this os settlement failed transaction for which no amount is debited. Phonepe support says this transaction is successful from our end, we will contact to irctc on your behalf.i have 2 failed transaction on 8 august.i have attached the concerned documents. please help me to get my money back.

Hi Sir,

i am not getting OTP on my registered mobile number as i am trying to process of forgot password. its been 2-3 weeks and almost everyday i am trying to reset my irctc password. once i fill user name and enter captcha, new screen appear for OTP but OTP is never come since i waited long time. Please help me out to reset my IRCTC account password.

Thanks in advance.

I have booked a ticket to travel from irctc on july 6, 2018. However, the train was late for more than 12 hours. I didn't board the train and traveled next in a different train. I have filed a tdr with irctc under the rules for the refund as the train was late more than 3 hours.

I have sent many emails to irctc, however, didn't receive any response yet.

Its been a month and my refund was still not processed.

Tdr pnr: [protected]

Travelled pnr: [protected]

I had booked retiring room from 9 aug to 10 aug at anadn vihar terminal and the annount deducted form my account but it is showing that payment settled and not booked.
When i am trying another time it is showing that booking exist on this pnr number.

I didn't get any msz regarding of booking or failed transaction and the money also deducted from my account.

If it is showing that booking exist on this pnr number
So please send me that booking tickets on my email id

I am trying to register to irctc and have completed my email verification. All that's left is mobile number verification. However the site and the app does not accept the otp that i am sent. I cannot verify my number despite multiple attempts. My user name is deopranav9. I tried changing numbers but no luck. Also, for some reason i receive the same otp every time i generate it. And the error i receive is "invalid mobile otp for the user deopranav9." please help.

Dear sir/madam, my name is nagesh tavarageri and i have already verified my email id with the user id - tavarageri64. However, i am not able to verify the international phone (Starting with +1 for us international code), even though i am able to get the verification code and i input the correct verification code on the website. Due to this i am not able to use the website at all. I opened a ticket with irctc for this purpose and even provided the screen shots of the problem. When my problem is with the phone verification, the customer care officer provides me details of verifying the email id on the log-in screen. The ticket # with irctc is 1180231. Please help and advise to resolve the issue. Thanking you immensely for your kind help, in advance. Have a good day.

Dear mam/sir
My new user id is meenal_9. I want to create an irctc id. My email otp is already verified and the process get stuck when it comes to mobile otp. I am already getting my mobile otp but my application is not verifying that, due to which i am not able to make an account at irctc. Please look into the matter and do the needful

Thanks and regards

Sir,

I book retiring room DORMITORY. And payment was succesfully but i don't recive any confirmation mail or msg and then i talk to customer care he told me your transaction was failed and amount will be refund in your account. Then i try again for book Dormitory but then show me Booking exists for the pnr.no.-[protected] so please sir help me in booking Dormitory or single room for 10/08/2018 to 12/08/2018.This is very bad response sir.



Thank you sir