Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have been a regular user of the internet ticket booking system of irctc and have done many reservation in the past successfully. No complaints until now.
On 30 july 2018, i tried to book berths for my wife and myself on a train from pune to hyderabad. I followed the normal procedure till making payment. But, instead of getting the screen reading "congratulations! Your ticket has been booked..." my screen showed as if i've been logged out. So, i tried again. Same result. A little later, i saw two smses on the mobile phone indicating two bookings for the same journey and two deductions from my bank account.
I wrote to [protected]@irctc.co.in explaining the problem and requesting refund of one ticket; but they have refused to to do so saying it's my own fault and hence must bear cancellation charges. My booking details are:-
1. Pnr no. [protected] booked at 09:38am ; 2. Pnr no. [protected] booked at 09:43 am. 3. Both booked on 30 july 2018. 4. User id - shkul2005. 5. Date of journey - 10 nov 2018.
I request you to intervene and arrange refund of one ticket.

Today on 13th august i'm traveling from panvel to thrissur by train 12618 nizammudin - ernakulam sf express coach s1, berth 44. Tea is sold only at rs. 10/- instead of rs. 7/- published rate. I had to pay rs. 10/- for tea and along with tea i was forced to take one packet of two arrow root biscuits. I told the vendor i do not need biscuits but he said there was no other option.

Dear sir,
I did reservation on 12 aug 2018 and payment done through citi bank credit card, payment deducted from my credit card account but status showing like "pending from bank end", so i request to please tell meaning of this, means my reservation going to confirmed or not (Booking confirmed or not), if not then please tell me as soon as possible, i will do another one (Transaction id is [protected])

I’ve ordered food through ecatering of irctc on 7/8. My order numbers are 2668701 & 2668794 for the train no 16106 at tirunelveli and villupuram.
My food was not delivered to me at both the stations. Nobody contacted me too.
I’ve sent an email to customercare. Ecatering. Irctc.com too, but so far there is no response.
Their phone numbers too are non functional.

Ticket not booked but amount deducted, amount not yet refunded to account
Please find below details

Transaction id: [protected]

Pnr:
Train no./name: 12785 / bangalore exp

Transaction date: 9 aug 2018
Kacheguda (Kcg) ksr bengaluru (Sbc)

Refund status: sent_to_bank
Cancellation/refund id: [protected]

Bank name: hdfc bank
Booking amount: 470.0

Hi Team,

I booked tickets from MAS to BNC on 9th August 2018. On payment process my amount Rs. 360 got deducted but transaction failed showing payment not received from bank. Following that I booked other train but resulted the same. Again my amount Rs. 415 but deducted. I need my total amount of Rs. 775.

Amount Rs. 360 - Transaction ID: [protected]
Amount Rs. 415 - Transaction ID: [protected]

Please reply me to - [protected]@hotmail.com

On 20th Jul 2018 I was trying to book two tickets from chennai egmore to mayiladuthurai. After the details were filled and amount was debited from account I did not get ticket confirmation and refund also did not come.
Date of booking 20 Jul 2018
Journey date 27 Jul 2018
Class third ac
Senior citizen tickets - 2
Fare amount 585
Contact number [protected]

When will I get the refund amount?

Regards
Padmavathy M

I am trying to book tatkal ticket on 8 august through Irctc application. I had done the payment through phonepe app wallet but my order is not confirmed. when i contact irctc they said this os settlement failed transaction for which no amount is debited. Phonepe support says this transaction is successful from our end, we will contact to irctc on your behalf.i have 2 failed transaction on 8 august.i have attached the concerned documents. please help me to get my money back.

Hi Sir,

i am not getting OTP on my registered mobile number as i am trying to process of forgot password. its been 2-3 weeks and almost everyday i am trying to reset my irctc password. once i fill user name and enter captcha, new screen appear for OTP but OTP is never come since i waited long time. Please help me out to reset my IRCTC account password.

Thanks in advance.

I have booked a ticket to travel from irctc on july 6, 2018. However, the train was late for more than 12 hours. I didn't board the train and traveled next in a different train. I have filed a tdr with irctc under the rules for the refund as the train was late more than 3 hours.

I have sent many emails to irctc, however, didn't receive any response yet.

Its been a month and my refund was still not processed.

Tdr pnr: [protected]

Travelled pnr: [protected]

I had booked retiring room from 9 aug to 10 aug at anadn vihar terminal and the annount deducted form my account but it is showing that payment settled and not booked.
When i am trying another time it is showing that booking exist on this pnr number.

I didn't get any msz regarding of booking or failed transaction and the money also deducted from my account.

If it is showing that booking exist on this pnr number
So please send me that booking tickets on my email id

I am trying to register to irctc and have completed my email verification. All that's left is mobile number verification. However the site and the app does not accept the otp that i am sent. I cannot verify my number despite multiple attempts. My user name is deopranav9. I tried changing numbers but no luck. Also, for some reason i receive the same otp every time i generate it. And the error i receive is "invalid mobile otp for the user deopranav9." please help.

Dear sir/madam, my name is nagesh tavarageri and i have already verified my email id with the user id - tavarageri64. However, i am not able to verify the international phone (Starting with +1 for us international code), even though i am able to get the verification code and i input the correct verification code on the website. Due to this i am not able to use the website at all. I opened a ticket with irctc for this purpose and even provided the screen shots of the problem. When my problem is with the phone verification, the customer care officer provides me details of verifying the email id on the log-in screen. The ticket # with irctc is 1180231. Please help and advise to resolve the issue. Thanking you immensely for your kind help, in advance. Have a good day.

Dear mam/sir
My new user id is meenal_9. I want to create an irctc id. My email otp is already verified and the process get stuck when it comes to mobile otp. I am already getting my mobile otp but my application is not verifying that, due to which i am not able to make an account at irctc. Please look into the matter and do the needful

Thanks and regards

Sir,

   I book retiring room DORMITORY. And payment was succesfully but i don't recive any confirmation mail or msg and then i talk to customer care he told me your transaction was failed and amount will be refund in your account. Then i try again for book Dormitory but then show me Booking exists for the pnr.no.-[protected] so please sir help me in booking Dormitory or single room for 10/08/2018 to 12/08/2018.This is very bad response sir.

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                         Thank you sir

Dear Sir, I have booked a retiring room for me at Jabalpur for the date 30/10/2018 at 09.00 to 31/10/2018 at 21.00 against the PNR No.[protected]. But it is very regreat that no message has been sent in my mobile No. or in my mail address regarding retiring room booking confirmation for the above mentioned station. Then I have tried to book the retiring room for Jabalpur in the same date. It is showing exist retiring room booking against PNR No. [protected]. What can Ido ? You are requested to confirm my retiring room booking and please send the confirmation message in my mobile No. or in my e-mail address. Thanking you, yours faithfully, Bipul Maitra, Srinagar, Rajarmath, Nadia. PIN-741223.

One of the worst lady in earth sitting behind the counter refusing to give tickets because i don't have the exact change. I saw her drawer full of change but she refused to give me tickets. This happened in banaswadi railway station. On 5/8/2018 at 3:45.

She was very rude i suppose most government officials are like that but never seen such rude lady.

For the first time i booked my ticket through irctc online reservation. When i booked ticket for me & my family (4 people) from chengannur to kollam railway station it was in waiting list (20, 21, 22, 23). When i went to travel to chengannur, kerala railway station it was still on waiting list (15, 16, 17, 18), the enquiry counter lady and the ticket counter man told that you cannot travel with that waiting list online ticket hence you have to buy another ticket for travelling & said your online ticket would be refunded within few days by transferring the refund amount to your bank a/c by irctc. Hence i purchased another tickets for 4 persons and travelled.

Now i am getting the sms & email that my ticket has been cancelled successfully & no amount shall be refunded against this cancellation. I did not cancel my ticket.

I appreciate our governments efforts in making india cashless but this type of step would make people cash-less & would discourage people to make online reservations in future. This is cheating by the railways (Irctc).

Thomas m.
Kerala state
Email - thomas. M. [protected]@hotmail.com

Dear Sir
I have purchased tickets 8th may 2016, train no 12358, ASR KOAA EXP. from Lucknow to kolkata.
The said amount has deducted from BANDHAN BANK MY transaction id was [protected]. A s per their guidelines fro IRCTC have send mail have not received any reply or refund my said amount.
what would be next step for refund. I have already contacted customer care of IRCTC NEW Delhi. As per their instruction i have already send a mail for refund the said amount Rs 3825.00 they have asked for bank statement which i have already send, no action has taken for refund my amount.
Goutam Sarkar
Lucknow [protected]

Pnr no - [protected], user id-jbehera1, email [protected]@gmail.com, rs 560/- has been deducted from my bank account but not allotted any dormitory in bhubaneswar rly stn, for 13/0818 to 14/08/18 on 03/08/18. Pl. Take action to refund my money. I n spite of giving reques t several times either customer care no or by email, and by giving rail ministry official email no response coming since yesterday. Ultimately, i disapointed and compelled to file complain to consumer forum. Sir, pl look into the matter and necessary action may pl be taken against irctctourism.co.in.