Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir,
I have been constantly sending emails and calling on the helpline number for assistance in helping me to reset my password for my userid-piyush9294.
I have been requesting the team to send the OTP on my registered email id as i am not being able to recieve any OTP on my registersd mobile number.
Repeatedly i have called the customer care around 20-25 times.I have emailed my request at [protected]@irctc.co.in for more the twice a dozen times.
Now i am really frustrated with this support.
Please Help me out As soon As Possible.

Sir i had book a ticket from pathankot cantt to delhi cantt on 23 jul 18 for 5 august 2018. The said amount has been twice debited in my account please refund the same. Also. Erroneously i interned my mobile no [protected] instead of [protected]. So therefor you are requested to please cancel my ticket and refund in my account my email address is [protected]@hotmail.com

Tid - [protected]
Ticket id - 951438
Railway ticketing from sbc - ndls - sl
Karnataka express (12627)
During this transaction the amount of ₹1400/- was debited from my bank account and the irctc official app shows three different status for the transaction.
When checked with irctc, they say no payment is processed and no customer care service.
*payment status - late confirmation received from bank on[protected]
*failure reason - no response from bank
*refund status - amount credited to bank

Once amount being debited the email screenshot and the reservation screenshot is attached for the same.

Kindly look into this because it's a drawback to our digital india and i am wait of your response towards my issue

Yours faithfully
Deba prasad

On 5th july 2018, i have made the below two transaction with irctc, unfortunately those got failed and ticket not generated, but the amount paid through payzapp wallet.
Till now the amount not refunded.

Irctc login id: auschary

S. No, transaction id, transaction amount, amount debited
1, [protected], 6960.00, 7103.72
2, [protected], 6960.00, 7103.72

17/7/2018, i was registered in irctc account my email [protected]@gmail.com my mobile (Protected), system sent me one verification code i enter correct manner but it’s show invalid. Please tell me how can i get my irctc access? I had complain so many time to customer care regarding this problem but no step is taken so far. Now the problem is this we can not create new account using this phone number or email. My main problem is that i can not access my irctc account with out verification.

Date: 22 july, 2018
Time: between 7:00 pm and 8:30 pm
Train: 16592 (Hampi express)
Journey: from mysuru to bengaluru
Pnr: [protected]

I had reserved a sleeper class ticket for myself. A co-passenger forcefully occupied my reserved seat and did not oblige. I could not find a tc to report my complaint and resolve the issue. This has been very common. Please ensure that the tc walks through all the compartments at-least few times during the course of journey, so that the passengers feel safe against these atrocities.

Sir
Self has online procure railway tickets for to and fro journey from haridwar to varanasi and back.
Details of pnr tickets is submitted below against which i received rs. 390 less on unconfirmed i-tickets -
Pnr [protected] purchase price rs 2180/- refund amount rs 2050/-

Pnr [protected] purchase price rs 2250/- refund amount rs 2120/-

Pnr [protected] purchase price rs 2250/- refund amount rs 2120/-

Though it is a unconfirmed tickets and self has loss of rs 390/- and requested you to refund this amount into my account.

Dear Sir / Madam,

I tried to booked Tatkal tickets from Palanpur Junction to Borivali, but transaction got failed Transaction ID [protected] and again i tried to book the same, and now i got the confirm Tatkal tickets Transaction Id: [protected], .

After 30 minutes i got the confirmation that your transaction id [protected] has been booked has been confirm.

So here i want my failed transaction refund. I spoke with customer care they says that this i confirm ticket we can't refund the same.

The existed indian railway ticket reservation & cancellation procedure was user friendly which stand too complicated now for an average indian. I can not cancel my booked ticket since the cancellation procedure stands changed/deleted. Kindly make it more user friendly for an average indian who is not a computer expert. Request the honorable minister for rlwys to take an immediate action revert back to old system or make it easy& user friendly.
Colonel thomas (Retd)

Hii
This is Praveen one of the suffering passenger of IRCTC, I am traveling in a train and my PNR number is PNR:[protected], TRN:07092, DOJ:21-07-18, 2A, ALD-SC, DP:04:40,
PRAVEEN SHUKLA+1, CNF, A1, 15, A1, 14
Fare:5700, SC

1. My first complain is train timing, this train is running late by 6hr
2. My second complain is the services provided by this train, there is no water in washroom, when I asked train warker about this, they told me to try with other washroom, but there is no water on other washroom as well.
3. My third complain is the electricity, there is no electricity in my coach which is A1 which is the costliest coach we have. I am not able to charge my phone in my coach.

I have paid 5700rs to book this ticket and they are giving this bad service.
I want refund for this inconvenience as they are failed to provide the services which they have promised and I will go to consumer court to complain about this. I have also taken the sign of 20 people in this coach as a proof.

Dear Sir,

Greeting! Though this forum I would like to bring your attention to two problem which common man face while booking the ticket through IRCTC:

1.While doing payment of booked ticket, Attached banks drop down menu have not included major bank such as SBI and ICICI . Most of the people have their account in these bank . Absence of these bank force us to use gateway payment such as paytm and JIo etc. which are charging 1.3 % +GST charges as transaction charges . Being In public service, Railway should discourage the extra expenditure burden on common people.

2. While seat booking in AC3/AC2 railway may start seat selection in all trains just like airlines allowed during web checking .At least a option may be given to customer if they want to choose the seat of their choice . If some one tick that then one should we allowed to choose the seat as per one's choice at some nominal cost over the ticket. This will be convenient for people and help railway to generate extra income over the ticket.

Regards,

Prabal Gupta

I was trying to book a tatakal ticket in train no. 12014 Shatabdi train on[protected] from Ludhiana to New Delhi.But incidentally ticket was not booked but money of Rs.1800/- deducted from my account.It shows that money was credited in my account on[protected] through my gateway bank Razorpay Bank. It is regrettable that despite my request and reminders to Razorpay Bank I have not received back the money in my account till[protected]The detail is as under:

(1) Bank ref. I/D. rfnd_AOmB0v6fG7whn2

(2). Refund I/D. [protected]

Kindly look into matter and send me Rs.1800/- without any further delay

Regards
Sunil Gupta

Dear Sir,
Dear Sir,
I am surprised to saw mail (enclosed), the TDR filed against PNR Number [protected] for train no. 12591 GKP YPR EXPRESS dated 30/06/2018 with reason “Train Late More Than Three Hours and Passenger Not Travelled” has been repudiated by you. However, I had filed TDR two hours before the train departing time from Kanpur because train no. 12591/GKR YPR Express was 5 hours late on dated 30/06/2018 and I had travelled through BJU GWL Mail 11123 (TDR copy & unreserved ticket copy enclosed). My complaint Ticket Id:-882396, 965140, 965534, 968168, 983218
So, I would like to request you to recheck and refund my amount.

If further you repudiate then please file my complaint against the TTE present between Kanpur to Jhansi in said train for showing me Available.

Thanks with regards...

Jitendra Khandelwal

I booked my ticket from IRCTC website and completed the payment using bhim UPI . The money has been deducted from my account but the status is "pending from BANK end". What should I do ? Will it get canceled and refund will be initiated? Atleast some notification should be provided . I Did not received any message or notification Since the date of booking?
Transaction ID:-[protected]
Date of booking:-18/07/18

Registered mobile- [protected]
User id- spthestar
Irctc txn Id- [protected].
IRCTC wallet recharge failed.
I have complained many times.. wrote email, called​ customer care service.
No one is responding.
I have deposited money in IRCTC wallet. But transaction failed but Money deducted from account.
Now plz resolve this issue.
How many times I should request.
No body giving straight answer.
I am attaching the pdf of my bank transaction now plz see these transactions i[censored] can.
And credit money.

I booked a train ticket for travel on 09th June, 2018 from Baroda (BRC) to Mumbai Central (MMCT). Since the train was late by more than three hours, I cancelled the ticket & filed a TDR for refund of ticket money (amount Rs. 1075) on same day (Transaction id : [protected]).
Its been more than a month & I have not yet received the refund amount.
I request you to kindly look into this matter & refund me the ticket amount as soon as possible.

My username used for booking of ticket is "makrand137". Also attached is the screenshot of TDR status with complete ticket details.

Name - Chandan Kumar
Irctc user id - ChandanR19
Mobile no - [protected]

I have by mistaken entered the wrong Email ID. The wrong ID which I put in my irctc registration is [protected]@gmail.com but my original correct ID is [protected]@gmail.com

I apologize for entering wrong email id and support me to change the correct id or change by yourself. Kindly correct the same

Tried to book a tatkal ticket from bangalore to sagar .. amount of rs. 770 is deducted from account but tickets are not booked.. status shows as pending from bank end in the irctc website.. neither received a message about refund from irctc or the bank..
Transaction id : [protected].
Have sent a mail to irctc as well but did not receive any reply from irctc or from hdfc bank
from : irctc.co.in

Sir,
I faced a problem while booking a ticket now on irctc.co.in from datia (DAA) to H NIZAMUDDIN(NZM) for 18 JULY 2018 in 12279 TAJ EXPRESS

After entering the details, I made the payment using SBI net banking. After making the payment I got the message that the session is expired.

I checked my SBI bank transactions and I can see a payment of 321/-. However when I see the list under "Booked Tickets" on the website, I dont see any reservation made.

My details - irctc user name - aradhy1996
communication mail - [protected]@gmail.com

Hi,

As per my experience while booking Tatkal tickets, if we select option as "Book only if confirm berths are allotted". Ticket wont book in Waiting List and will ask option as after payment deducted from account. if we click on if will book in W/L and click on it wont book it in W/L. Amount will be credited in beneficiary account within 3 - 5 days. But in New layout it's not happens even we selected option as "Book only...