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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 17

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P
Pradeep Kumar Asthana
from Lucknow, Uttar Pradesh
Mar 19, 2023
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Address: Saripura, Alamnagar
Website: Irctc.com

My train tickets on 17th feb (LUCKNOW to Gaziabad) was cancelled to seats waiting but my refund money is still refunded back to me. I have even lodged complaint to the mentioned company customer service but there is still satisfactory information provided.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    B
    Ben B Lal
    Mar 19, 2023
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    I was traveling from CLT to KYJ on 19 March 2023 1:45pm in janashadapthi express train no. 12075. In the platform no.4 a Railway catering stall with Reg no. CLT/122 is serving very bad and spoiled food. I brought 2 samosas and both are spoiled and causing omitting temptation. Please take necessary action to reduce such kind of food poisoning situations.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      R
      RAHUL ROSHAN
      from NEW DELHI, Delhi
      Mar 18, 2023
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      Sir,
      Jai Hind,

      Kindly refer to my Order No.[protected], Invoice No. IN 22-23/04820546 and PNR No. [protected]. Train No. 12801 Coach No. A1 Birth No. 07. Dated 18 Mar 23. The same order was delivered on Time in Coach No. A1. But The Quality is not Good or even not up to the Standard of IRCTC in respect of all three Items. If you are asking for the Rating on Products then i can Give only 03 Out of 10. If it is not recommended to Other Customers also to get the ordered from This Restaurant. Secondly i have Paid Rs. 630 out of 630/- Rs. 619 Was Credited to IRCTC But the Invoice has Generated for Rs. 599/- Only.
      So once it is requested that please do the needful from your end for it's corrective action.

      Thanking You.
      Mobile Number : [protected]
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        S
        shyamkalpande
        Mar 17, 2023
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        Address: Flat No. 08, Veronica Clasic Apartment, RTO Colony, Bodhale Nager, Nashik-422011

        I booked the retiring room online at Ahmadabad Junction for dated 04/04/2023 the said booking and online amount paid on 10/03/2023. But till date status shows that Room Not Booked, whereas payment status shows that it is settled. I tried to connect on given No. ([protected]) but not received the response. I tried to cancelled the booking but unable to do so. I need to resolve this issue by getting refund of amount or by booking the room on said date.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          A
          [email protected]
          Mar 16, 2023
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          Website: Irctc Application

          Dear All,
          Today I was trying to book ticket from Delhi to Lucknow but after paying the amount session got expired and when i m checking with my bank amout got paid from my account but i m unable to see anybooking please provide refund as soon as possible as i have to book tickets for my journey.
          Thanks
          Abhishek
          Ab[protected]
          +1 photos
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            N
            nssaurov
            Mar 15, 2023
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            Resolved

            Address: Dhaka

            Hello Sir!
            My IRCTC Id is- nssaurov
            I've paid the registration fee. But I'm not receiving any OTP to verify my number.
            My number is[protected]

            It will be very helpful if you kindly resolve this issue.

            Sincerely
            Md Nazmus Sakib
            Mar 19, 2023
            Complaint marked as Resolved 
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              J
              Jai Ludhani
              Mar 14, 2023
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              Address: UP

              I have booked a ticket for travelling from Nizammuddin Station (NZM) to Agra cantt (AGC) on 4th March 2023.

              PNR - [protected]

              Train got delayed more than 3 hrs. so I filed TDR on same date 4th march before train starts from NZM, for getting my money back, but my TDR rejected with reason CR REPUDIATE.

              Please tell why it was rejected, and how will I get my money back
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                J
                Janu Balachandran
                Mar 13, 2023
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                Not getting otp in mobile to verify in irctc rail connect app and log in.
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  J
                  Janu Balachandran
                  Mar 13, 2023
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                  Not receiving otp in irctc rail connect app to verify user and log in.
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    G
                    gsaurabh082
                    Mar 13, 2023
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                    LTT SPJ SF SPL (01043)
                    PNR: [protected]
                    Journey Date: 6 Mar 2023
                    TDR Date: 6 Mar 2023 | 12:35PM

                    As train was late/rescheduled for more than 10hr so i filed TDR
                    but my TDR got rejected as showing not filed within given timestamp.
                    As per rule for train late by more than 3hr TFR is valid.

                    please help me to resolve this issue.
                    IRCTC customer service is pathetic there is no response from them.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      A
                      adrsh9
                      from Bhadrak, Odisha
                      Mar 12, 2023
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                      Address: New Delhi

                      Rs.1000/- was deposited in IRCTC E-wallet vide Order ID [protected] & UPI Ref No.[protected].
                      This particular transaction is showing 'Failed' in IRCTC statement. Copies attached. Please advice about the procedure.
                      +2 photos
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                        S
                        Swarup Sanjay Gujarathi
                        Mar 11, 2023
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                        The train never prepare its chart even if the time of departure is there it never shows up the chart to the passengers
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          A
                          As3erfwss
                          from Balaghat, Madhya Pradesh
                          Mar 11, 2023
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                          I was deposited 1375 rupees in my IRCTC e wallet account and amount was also be deducted from the upi account but it was not shown jn my e wallet statement
                          +2 photos
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                            F
                            Faizi07860
                            Mar 11, 2023
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                            I had not travelled as the train was more than 3 hours late and I had also filed tdr before actual departure of the train
                            I had already filed tdr but got rejected stating reason (CP Repudiate) .
                            Please help me in.getting my refund.
                            +2 photos
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                              J
                              jerricoaswin
                              from Chennai, Tamil Nadu
                              Mar 10, 2023
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                              Address: Chennai

                              I had booked the train ticket from my IRCTC User ID: Vak96 to Howrah from Nagpur. When I go inside the website, website Hang fully and also I tired to book it shows around available seat of 10. First I booked after OTP and payment, All seats are full it came, amount debited and again I booked another train, same scenario for this as well. Nearly Rs.4000/- amount debited from IRCTC. such a frustrating thing. I need a refund immediately

                              Every time IRCTC always makes me frustrating, Every train leads to destination always 4 hours to 8 hours delay. Due to this one time I missed one interview. Worst thing i am facing due to this.
                              +2 photos
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                S
                                sachinraj30
                                from New Delhi, Delhi
                                Mar 6, 2023
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                                There is no water supply in Kota-Patna (13238) since yesterday night.
                                I am in sleeper class S3
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  S
                                  sanyanegi99
                                  from Ghaziabad, Uttar Pradesh
                                  Mar 2, 2023
                                  Mar 2, 2023
                                  This thread was updated on Mar 2, 2023
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                                  I have booked a ticket form Jammu to Delhi, Ranjdhani. I used the iPay portal and UPI payment mode to make the payment. The transaction was completed successuly as shown in my UPI app, however the booking status is shown as Failed.
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  Transaction ID : [protected]
                                  Booking date: 02- March- 2023 18:25:02
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                                    A
                                    ankit4435
                                    from Bhopal, Madhya Pradesh
                                    Mar 2, 2023
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                                    Dear Sir/Madam, I had booked a ticket from BPL to NZM journey date 23-FEB-2023 23:10HRS, but the train got late from more than 7 hours.I had filed the TDR on the same day at 24-FEB-2023 03:49 HRS.The status of TDR showing CR Repudiate.I was waiting for the train but the train got late so much so I have filled the TDR little late.Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. PNR: [[protected]] Transaction ID: [[protected]] Date of Journey: 23-FEB-2023 Ticket Amount: 2784.30 TDR Filing Date: 24-FEB-2023 03:49 HR TDR Zone: NORTHERN RAILWAY Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      D
                                      Debbella
                                      from Kolkata, West Bengal
                                      Feb 28, 2023
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                                      Ticket booked but showing pnr either flushed or not yet generated

                                      I have booked 3 ticket from Make my trip from Amritsar to Howrah, Kolkata in Amritsar Mail .I got the Pnr as [protected].But while checking it is showing flushed or pnr not yet generated My date of journey is 4 th of March 2023...
                                      +1 photos
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                                      K
                                      kc109
                                      from Mumbai, Maharashtra
                                      Feb 27, 2023
                                      Feb 28, 2023
                                      This thread was updated on Feb 28, 2023
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                                      Address: Mumbai

                                      Sir,
                                      I used my Paytm for recharging R Wallet o[censored]TS mobile app( Under IRCTC).The money is debited but the money is not credited to my R Wallet. Please resolve this issue

                                      Kindly do the needful.
                                      Thanking you.
                                      Yours faithfully

                                      Krishna Choudhary
                                      UTS mobile number- [[protected]]
                                      +1 photos
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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