Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I had booked the train ticket from my IRCTC User ID: Vak96 to Howrah from Nagpur. When I go inside the website, website Hang fully and also I tired to book it shows around available seat of 10. First I booked after OTP and payment, All seats are full it came, amount debited and again I booked another train, same scenario for this as well. Nearly Rs.4000/- amount debited from IRCTC. such a frustrating thing. I need a refund immediately

Every time IRCTC always makes me frustrating, Every train leads to destination always 4 hours to 8 hours delay. Due to this one time I missed one interview. Worst thing i am facing due to this.

There is no water supply in Kota-Patna (13238) since yesterday night.
I am in sleeper class S3

I have booked a ticket form Jammu to Delhi, Ranjdhani. I used the iPay portal and UPI payment mode to make the payment. The transaction was completed successuly as shown in my UPI app, however the booking status is shown as Failed.

Dear Sir/Madam, I had booked a ticket from BPL to NZM journey date 23-FEB-2023 23:10HRS, but the train got late from more than 7 hours.I had filed the TDR on the same day at 24-FEB-2023 03:49 HRS.The status of TDR showing CR Repudiate.I was waiting for the train but the train got late so much so I have filled the TDR little late.Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. PNR: [[protected]] Transaction ID: [[protected]] Date of Journey: 23-FEB-2023 Ticket Amount: 2784.30 TDR Filing Date: 24-FEB-2023 03:49 HR TDR Zone: NORTHERN RAILWAY Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY

I have booked 3 ticket from Make my trip from Amritsar to Howrah, Kolkata in Amritsar Mail .I got the Pnr as [protected].But while checking it is showing flushed or pnr not yet generated My date of journey is 4 th of March 2023...

Sir,
I used my Paytm for recharging R Wallet o[censored]TS mobile app( Under IRCTC).The money is debited but the money is not credited to my R Wallet. Please resolve this issue

Kindly do the needful.
Thanking you.
Yours faithfully

Krishna Choudhary
UTS mobile number- [[protected]]

Sir I cancelled a counter ticket on your website. I got the msg after cancellation.
"PNR [protected] has been cancelled. Collect refund amt 60 from journey commencing station or nearby satellite PRS locations as per notified time.-IRCTC"
No refund was given at nearby PRS location, mentioning that you are allowed to collect the money from Journey station only. While as per above msg they should refund me my money after collecting the original ticket. They say that this matter is related to IRCTC, so Complaint there.

Dear Sir/Madam,

I had booked two tickets with PNR [protected] and [protected] from MDU to MS with journey date 17 Feb 2023, but the train route was diverted hence not touching the boarding station MDU. I filed the TDR on the travel date 17 Feb 2023 at 09:12:42 & 09:11:52 HRS respectively with the TDR Reason: Train diverted and not touched the boarding point. The status of TDR now shows CR Repudiate. As per rule, the total amount of the ticket should be refunded if the train is diverted and not touching the boarding point.

Kindly help us in getting the refund.

Booked retiring room selecting check in and check out time same as 17.01.2023 and paid the amount. But on receipt of the confirmation after booking the time slot was 16.02.2023 19:00 hrs to 17:02.2023 7:00hrs. The train departure time was 21:00 hrs from Palghat station and reaching at trivandrum next day morning. Even before the commencement of the journey retiring room booking time started at destination station!!!. We could use the room only for 1 hour because of this. What sort of service IRCTC is providing? Normally a day starts after 00:00 hours but for IRCTC a day starts from 19:00hrs??? 855 rupees were gone for nothing with this booking, really the website and system of IRCTC are maintained by insane people? For what you are cheating people like this? Better than this is theft!!!

Dear Sir/Madam,

I had booked a ticket from NDLS to HWH for journey date 14-Jan-2023, The train got delayed for more than 3 hours. I had filed the TDR on the same day 02-Aug-2014 at 09:28 PM. The status of TDR showing CR Repudiate. I was waiting for the train but as the train got late and so I filed the TDR little late. Please help me on this at the earliest. As per rule, total amount of ticket should be refunded if the train gets late more than 3 hours.
PNR: [protected]
Date of Journey: 14-Jan-2023
Ticket Amount: Rs. 6115/-
TDR Filing Date: 14-Jan-2023 09:28 PM
TDR Zone: EASTERN RAILWAY (ER)

Thank you.

Regards,
S. Pal

I ordered food for my Mom dad who were travelling from Prayagraj in Kamayani express (train no. - 11072) on 18th Feb, 2023. They both are Deaf. I ordered from domino's at Satna station for them (order no.[protected]. It was supposed to be delivered at 10:40pm. Train was on time. First of all the service number provided at the food ordering page had no incoming service. I had no clue how to contact the store. Then, I got a call at 10.42pm from a man saying that our delivery boy has left, he is a little late so please ask someone to come to the gate of the coach. I sent my dad there, he was waiting and for no surprise the train started moving while it already took a 3min extra halt. Now when I was calling that man again, he has not responded to even a single call. My parents were starving because of their lack of efficiency. I ordered the food 2 hours ago, then how can the store miss on delivering it on time? And also not taking up the responsibility of their inefficiency? My parents starved and fell asleep on an empty stomach. This is unacceptable. Please look into the matter, compensate for what my parents went through and remove domino's from the e-catering service.

Respect sir
With due respect i complaint about retairing staff ( Dinesh Bhai) at dwarka railway station who take money and give the Dormatry room. When I refused this type of behave, he says " mai railway staff hu aap kuchh nhi kah sakte hai" .

Sir my room details attached and unnecessary people at room photo also attached.

Thank you sir
Ritesh kumar Mishra
Mob [protected]

My refund is not initated pls look into it
PNR -[protected] I booked a ticket on 24rd Nov from the railway counter and did the payment using @PhonePe, cancelled the ticket from the counter on 18th Dec, and am yet to receive the refund.
PNR no. - [protected]
@IRCTCofficial @RailMinIndia Please look into the matter.

I have booked a ticket in waiting list nd it got cancelled by irctc. And now it's been more than 20 days nd still I haven't received any amount while irctc website is showing refunded..
Pnr no : [protected]
Reference no :[protected]

I have booked a ticket in waiting list which got cancelled automatically by irctc. Now it's been more than 20 days irctc showing that money refunded but i haven't received any amount yet back.
Pnr no : [protected]
Reference No :[protected]
Reference id : [protected]

Hello,

I live in Sweden. I registered an account to buy a train ticket 5 days ago. I use my Swedish mobile number for my account. I paid 100 INR (Rupie) for to verify my account - email and mobile number. Email verification worked out but mobile verification did not - I do not receive any SMS with a verification code. I requested some support from the support service but the only answer from them is "SMS was sent" - this is not helping me because I did not receive anything.

What I can do about this?

We sent email on 15th January, 2023, 0n the date of train delayed to eticket =proper place.
TDR for delayed train 12011 scheduled for 15th January, 2023 .Most Urgent
Inbox

Raj Jindal
Sun, Jan 15, 3:33 PM
to etickets

Train No.12011 scheduled for 15th Jan iwas stated to be late tor more than 4
hours as per message received on [protected] .

Our PNR is [protected] .
This time does not suit us.
Please refund full amount immediately. I tried to file TRD online by phones but was not successful.
I sent emails to various IRCTC in the morning .
Your email address has been given one of those . .
Thanks.
Asha Jindal.
Raj Kumar jindal.
[protected] .

Raj Kumar.
[protected]..
Kundly inform..

No Refund. My first email was sent to IRCTC on 15th jan, 2023 for the delayed train on 15th Jan itself. Their mail was also received on 15th Jan. All emails attached. TRD filed by them on 21st Jan. No refund-no Response. Kindly help.
Raj Jindal
Sun, Jan 15, 5:49 AM
to care

Please cancel both the tickets booked in Train no.12011 as the train is delayed as per SMS received on mobile [protected].
PNR [protected].
Please refund full amount with compensation.
Asha Jindal
Raj Jindal
Sun, Jan 15, 5:49 AM
to care

[protected]@irctc.co.in
Jan 15, 2023, 7:07 AM
to me

Dear Customer,

Train Late More Than 3 Hours and Passenger Not Travelled.
TDR shall be filed before the actual departure of the train for availing full refund

We would like to pass one information that if you face any problem in E-tickets like cancellation & Online **TDR** Filing then you have to send mail to [protected]@irctc.co.in from registered e-mail id and apart from these query **for booking related general queries like refund, ERS, failed txn., online booking etc. **please send mail to [protected]@irctc.co.in
We hope from the next time you will follow the same. *

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Adarsh Sen
CCE-Email
[protected]@irctc.co.in
Ph.:14646 or[protected]/6610661
www.irctc.co.in [#14640418]

Raj Jindal
Sun, Jan 15, 5:49 AM
to care

Please cancel both the tickets booked in Train no.12011 as the train is delayed as per SMS received on mobile [protected].
PNR [protected].
Please refund full amount with compensation.
Asha Jindal
Raj Jindal
Sun, Jan 15, 5:49 AM
to care

[protected]@irctc.co.in
Jan 15, 2023, 7:07 AM
to me

Dear Customer,

Train Late More Than 3 Hours and Passenger Not Travelled.
TDR shall be filed before the actual departure of the train for availing full refund

We would like to pass one information that if you face any problem in E-tickets like cancellation & Online **TDR** Filing then you have to send mail to [protected]@irctc.co.in from registered e-mail id and apart from these query **for booking related general queries like refund, ERS, failed txn., online booking etc. **please send mail to [protected]@irctc.co.in
We hope from the next time you will follow the same. *

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Adarsh Sen
CCE-Email
[protected]@irctc.co.in
Ph.:14646 or[protected]/6610661
www.irctc.co.in [#14640418]

[protected]@irctc.co.in
Jan 15, 2023, 7:07 AM
to me

Dear Customer,

Train Late More Than 3 Hours and Passenger Not Travelled.
TDR shall be filed before the actual departure of the train for availing full refund

We would like to pass one information that if you face any problem in E-tickets like cancellation & Online **TDR** Filing then you have to send mail to [protected]@irctc.co.in from registered e-mail id and apart from these query **for booking related general queries like refund, ERS, failed txn., online booking etc. **please send mail to [protected]@irctc.co.in
We hope from the next time you will follow the same. *

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Adarsh Sen
CCE-Email
[protected]@irctc.co.in
Ph.:14646 or[protected]/6610661
www.irctc.co.in [#14640418]

________________________________________________________________________________...⇄
Indian Railway, IRCTC or its employees never call you on your phone on refund issue and never ask personal banking information such as Debit Card/Credit Card number/OTP/ATM PIN/CVV number or PAN number or date of birth and never ask to install any Remote control App such as Anydesk/Teamviewer etc on Mobile / Laptop / Desktop.

Never search for IRCTC customer care numbers on social media or search engine.
Always check the "CONTACT US" section in IRCTC website / App.
___________________________________________________________________

[protected]@irctc.co.in
Jan 15, 2023, 7:07 AM
to me

Dear Customer,

Train Late More Than 3 Hours and Passenger Not Travelled.
TDR shall be filed before the actual departure of the train for availing full refund

We would like to pass one information that if you face any problem in E-tickets like cancellation & Online **TDR** Filing then you have to send mail to [protected]@irctc.co.in from registered e-mail id and apart from these query **for booking related general queries like refund, ERS, failed txn., online booking etc. **please send mail to [protected]@irctc.co.in
We hope from the next time you will follow the same. *

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Adarsh Sen
CCE-Email
[protected]@irctc.co.in
Ph.:14646 or[protected]/6610661
www.irctc.co.in [#14640418]

________________________________________________________________________________...⇄
Indian Railway, IRCTC or its employees never call you on your phone on refund issue and never ask personal banking information such as Debit Card/Credit Card number/OTP/ATM PIN/CVV number or PAN number or date of birth and never ask to install any Remote control App such as Anydesk/Teamviewer etc on Mobile / Laptop / Desktop.

Never search for IRCTC customer care numbers on social media or search engine.
Always check the "CONTACT US" section in IRCTC website / App.
___________________________________________________________________Raj Jindal
Sun, Jan 15, 5:49 AM
to care

Please cancel both the tickets booked in Train no.12011 as the train is delayed as per SMS received on mobile [protected].
PNR [protected].
Please refund full amount with compensation.
Asha Jindal
Raj Jindal
Sun, Jan 15, 5:49 AM
to care

[protected]@irctc.co.in
Jan 15, 2023, 7:07 AM
to me

Dear Customer,

Train Late More Than 3 Hours and Passenger Not Travelled.
TDR shall be filed before the actual departure of the train for availing full refund

We would like to pass one information that if you face any problem in E-tickets like cancellation & Online **TDR** Filing then you have to send mail to [protected]@irctc.co.in from registered e-mail id and apart from these query **for booking related general queries like refund, ERS, failed txn., online booking etc. **please send mail to [protected]@irctc.co.in
We hope from the next time you will follow the same. *

NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.

Thanks & Regards
Adarsh Sen
CCE-Email
[protected]@irctc.co.in
Ph.:14646 or[protected]/6610661
www.irctc.co.in [#14640418]

DR Request Registered with Coaching Refund System
Inbox

[protected]@irctc.co.in
Jan 21, 2023, 8:12 AM
to jindalrajk

Dear Customer,

We wish to inform that your request for refund against PNR Number [protected] for reason Train Late More Than Three Hours and Passenger Not Travelled., has been received and the Reference No for this is :[protected].

The TDR refund case has been registered with[protected] on[protected]:12:41.259 and forwarded to the Chief Commercial Manager/Refunds null to process refund through Enhanced Coaching Refund System of Indian Railways (ECRS) under the present commercial rules. The details of the eligibility etc. of TDR refund is given in the Indian Railway Refund Rules https://contents.irctc.co.in/en/Refundrule2015.pdf.

However, please note that the decision about the acceptance / rejection or amount of refund will be taken by the concerned Zonal Railways as per extant Refund rules of Indian Railways and not by IRCTC.

This mail is also copied to the Zonal Railways handling your TDR case :[protected]@nr.railnet.gov.in.

You will be intimated by mail about the decision of the concerned Zonal Railways for your TDR request. You can also view the status online under TDR History.

In case of refund amount approved and received from concerned Zonal Railways, it will be credited to the same account of the customer through which booking was made. Customer is advised not to close that account so that refund amount will be credited back.

For any assistance please contact our customer care call centre or mail to [protected]@irctc.co.in.

This is an Auto generated mail. Please do not reply.

--
With regards,
Customer Care, IRCTC,
[protected]@irctc.co.in

________________________________________________________________________________...⇄

___________________________________________________________________

₹1000/- debited from bank account but IRCTC E-wallet is showing failed transaction, Transaction ID and payment details are attached below, request for kindly refund the amount

Rs.1500/- was deposited in IRCTC E-wallet vide transaction id:T2302150951451516044928
This particular transaction is showing 'Failed' in IRCTC statement. Copies attached. Please advice about the procedure.