Submit a Complaint
Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in
1
Updated: Nov 25, 2025
Complaints 10844
Resolved
1836
Unresolved
9008
So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 21

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Shantanumb
from Mumbai, Maharashtra
Dec 7, 2022
Report
Copy

Not received ltc certificate since 6 months laps

I have taken customised tour package for Andaman Tour for 5 nights 6 days from 16.5.2022 to 21.05.2022, I have requested to concerned office to issue the LIC certificate for claiming road transport bill and cruise bill from my departmet. But LTC certificate is still awaited. Also send email to concerned office on 28.11.2022, but the matter is not moved.

(Mangesh d. bhosle) mob. [protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
nik0829
from Nagpur, Maharashtra
Dec 6, 2022
Report
Copy

I booked a ticket from Nagpur to Pune in Garibrath Express for 4th of December, however the train got cancelled and we were informed only about 2 weeks before and all other trains were already waitlisted.
Today I received a refund for the same but the amount I received is ₹870.28 while we paid ₹893.95, the difference is of convenience fees which IRCTC ask us to pay while booking, but since it is IRCTC who cancelled the train itself we want that convenience charge back as well.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    Royal pegado
    Dec 4, 2022
    Report
    Copy

    Hello,

    On 04Dec22, i tried to book season ticket through my UTS app with mobile number [protected] for Rs. 1195.00. Money got deducted from my UPI id [protected]@hdfcbank account, but season ticket did not got issued as the transaction got timed out.

    The money debited are shown in my UPI history on GPAY.

    Please either credit my RWallet on UTS id [protected] or initiate refund in my bank account for Rs. 1195.00.

    Please find attached screenshot for UTS transaction status and GPay transaction status.

    Please refund the money asap to bank account or in my RWallet.

    Regards,
    Royal Pegado
    +2 photos
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Supriyo145
      from Asansol, West Bengal
      Dec 2, 2022
      Resolved
      Report
      Copy
      Resolved

      Address: ASANSOL

      I have an IRCTC online ticket booking account with registered email-id & mobile number. But suddenly a Popup show on there page and application.
      Verify Your Mobile & E mail . My mobile number already verified but E mail verify OTP not coming on my email.i tried many times i write some E mail to IRCTC for not receiving E mail OTP. but no salutation coming. I have booked ticket inside account i can't check the ticket status. because with out email verify i can't log in. My Registerd id with IRCTC is :- Supriyoroy i am also adhar verified with Irctc.
      Dec 2, 2022
      Complaint marked as Resolved 
      My problem is resolved Thankyou
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        Pradosh Kaushik
        Dec 2, 2022
        Report
        Copy

        My registered email id is pradosh.[protected]@yahoo.com. My user ID is pradosh_14. I am not receiving OTP at my registered email id to verify my registered email id in my irctc account. Kindly help please
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          P
          Pradosh Kaushik
          Dec 2, 2022
          Report
          Copy

          My user ID is pradosh_14. Registered email id is pradosh.[protected]@yahoo.com. I am not receiving OTP to verify my registered email id in my irctc account. Kindly help
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            [email protected]
            from Vapi, Gujarat
            Dec 1, 2022
            Report
            Copy

            Address: India

            Today when i am booking my tatkal ticket through IRCTC website it become transaction got cancelled. its not my first time experiencing this but from my past 6 month i faced same problem several times. there was not such happening in before times, once they taken data of passenger it will book the ticket but now this i felt they doing knowingly.
            I really dissatisfied with the service of IRCTC portal.
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              V
              Vipin8983
              Nov 30, 2022
              Report
              Copy

              Address: Irctc india

              16 November 9.40am Im recharge 4200 in irctc ewallet to irctc WEBUPI money is debited from bank but not credit in ewallet, I am waiting has been 14 day for my money please help and refund money as soon
              +2 photos
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                Royal pegado
                Nov 29, 2022
                Resolved
                Report
                Copy
                Resolved

                Hello,

                On 29Nov22, i tried to recharge my R wallet on UTS app with mobile number [protected] for Rs. 100.00. Money got deducted from my HDFC bank account, but did not get credited to my UTS R wallet.
                Transaction history status shows recharge initiated while money got debited from My HDFC bank account and same has been shown in GPay transaction history as well. Please either credit my RWallet on UTS id [protected] or initiate refund in my bank account for Rs. 100.00

                Please find attached screenshot for UTS transaction status and GPay transaction status.

                Please refund the money asap to bank account or in my RWallet.

                Regards,
                Royal Pegado
                +3 photos
                Dec 5, 2022
                Complaint marked as Resolved 
                Amount credited
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                View replies
                Issue resolved, amount credited. Thank you.
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  Royal pegado
                  Nov 28, 2022
                  Resolved
                  Report
                  Copy
                  Resolved

                  Hello,

                  On 28Nov22, i tried to book season ticket through my UTS app with mobile number [protected] for Rs. 1195.00. Money got deducted from my UPI id [protected]@oksbi account, but season ticket did not got issued as the transaction got timed out.

                  The money debited are shown in my UPI history on GPAY.

                  Please either credit my RWallet on UTS id [protected] or initiate refund in my bank account for Rs. 1195.00 or issue my season ticket on my UTS id [protected].

                  Please find attached screenshot for UTS transaction status and GPay transaction status.

                  Please refund the money asap to bank account or in my RWallet.

                  Regards,
                  Royal Pegado
                  +2 photos
                  Dec 5, 2022
                  Complaint marked as Resolved 
                  Money credited, issue resolved.
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                  View replies
                  Issue resolved, amount credited back to my account
                  Reply
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    P
                    prakashgyawali
                    from Faridabad, Haryana
                    Nov 27, 2022
                    Report
                    Copy

                    Dear Sir, i filed a TDR with PNR No [protected] on 18th November 2022. But now it is showing CR Repudiate. I I wish to bring to your kind notice that my train departed after 5:00 Am rather than 1:20 AM, so it is clear that it is more than three hours late. After 5 i didn't travel in that train and filed a TDR. But now it is cancelled. I request you to kindly look into the matter and consider my TDR request.
                    Thanks and regards
                    Prakash
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Arunborra
                      Nov 24, 2022
                      Report
                      Copy

                      Address: Hyderabad

                      Dear Sir/Madam, I had booked a ticket from GNT to SEC journey date 14 Nov 2022, but the train got late from more than 3 hours. I had filed the TDR on the same day at 14-Nov-2022 05:51Hrs. The status of TDR showing CR Repudiate. Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours.

                      PNR No : [protected]
                      Journey Date: 14 Nov 2022
                      TDR Date: 14 Nov 2022 | 05:51AM
                      Total Amount: ₹ 1313.6
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        C
                        chiluka2022
                        from warangal, Andhra Pradesh
                        Nov 23, 2022
                        Report
                        Copy

                        Website: www.air.irctc.co.in

                        Dear sir/ Madam,
                        This is to inform you that we have Booked a flight ticket from Varanasi to Hyderabad vide PNR Number GPBWQW booked against Transaction id: [protected] on 30/10/2022. In this transaction Extra amount of Rs.1500/- hasbeen Charged for an add-on seat (1A) in front Row, but unfortunately that seat was not allotted to us. During the Web check in process we selected another seat (19A) hasbeen booked against Transaction id: [protected] and Paid related amount of Rs.1200/- on 01/11/2022. Then i requested several times Through Mail & Contacted Customer care for refund the extra Charged amount of Rs.1500/- which was Charged during ticket booking. but There is no responce from the service Provider. Hence i request you to Interfere in this matter and do the needful.

                        Transaction copy attached for your reference.

                        Thank you
                        Chiluka krishna
                        [protected]@gmail.com
                        [protected].
                        +5 photos
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Akash2111
                          Nov 19, 2022
                          Report
                          Copy

                          My TDR claim was rejected for PNR no.- [protected].
                          The train was late for more than 3 hours but still it got rejected.
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            Mithun@7190
                            Nov 17, 2022
                            Report
                            Copy

                            Sir, I book 1 tatkal ticket for 4 person. In which 3 person get confirmed and 1 person get waitlisted ticket. All person are in old age group, Soo I decided to cancel the ticket while cancelling one message came from Irctc that you get zero refund.
                            +1 photos
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              SunilK Roy
                              from Delhi, Delhi
                              Nov 17, 2022
                              Report
                              Copy

                              I have filed a TDR because train was late by more than 3 hrs. Details as below:
                              SADHBHAWNA EXP (14016)
                              PNR: [protected]
                              ANAND VIHAR TRM (ANVT) to HAJIPUR JN (HJP)
                              Journey Date: 11 Nov 2022
                              TDR Date: 11 Nov 2022 | 10:25PM

                              Now the status is showing CR repudiated.

                              Please look in to it or please suggest if i can file a case in consumer court?
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                Y
                                yoprem8
                                from Delhi, Delhi
                                Nov 17, 2022
                                Report
                                Copy

                                I've ordered some food from Domino's in irctc rail connect app when i was traveling from Kolkata to Visakhapatnam on 29th October in train #07646
                                When i was in Santragachi I've ordered the food to be delivered in kharagpur from Domino's... No one called me for order confirmation and even after crossing kharagpur railway station no one called me and my food didn't get delivered... When i checked the status of my order they mentioned that order didn't get confirmed then i again ordered food but this time I've opted COD from another restaurant and they did delivered and i paid him. It's been more than 15 days since the journey but i didn't got my refund back... I've attached some screenshots you can verify the time and my order status.
                                +4 photos
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  Anirban09
                                  from Gopiballavpur, West Bengal
                                  Nov 15, 2022
                                  Report
                                  Copy

                                  Sir,
                                  With due respect I beg to state that I have ordered 'Train at a Glance' copy from IRCTC website on 24 th October.Money has been debited.Transaction id was given but the copy is not yet delivered to my address yet.
                                  Therefore, I would request you to take action against IRCTC so that I may get the copy of 'Train at a Glance' or get the refund of 160/- as early as possible.
                                  Thanking you,
                                  Anirban Mahato
                                  +1 photos
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    K
                                    Kajal Palange
                                    Nov 13, 2022
                                    Report
                                    Copy

                                    I tried to made a recharge of Rs. 300/- to uts r-wallet on 13 nov 2022. Amount debited from my bank account but not credited to my UTS r-wallet nor it is refunded back to my bank account.

                                    Kindly do the needful.
                                    +2 photos
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      N
                                      NiroshaRajesh
                                      from Delhi, Delhi
                                      Nov 13, 2022
                                      Report
                                      Copy

                                      Unable process email verification since 1week help me
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        Konkan Railway
                                        1
                                        (152)
                                        Zaakpay.com
                                        1
                                        (1445)
                                        Gateway Rail
                                        1
                                        (3)