Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

2400 Amount was debited from account 24 hours above but not add in e- wallet, even irctc e-wallet show nothing... What can I do, in my irctc e-wallet there is no showing failed transaction.

I had booked my onward air ticket from Pune to Delhi on Air India flight AI–850 departing from Pune on 21/03/2023 at 6:50 PM, and my return air ticket from Delhi to Pune by Vistara flight UK–973 departing from Delhi on 22/03/2023 at 8:50 PM. Being a Government of India employee working as Director in a CSIR laboratory in Pune, both bookings were done online through the IRCTC air travel reservations portal. On account of an unexpected emergency on 21/03/2023, I had to extend my proposed journey by 2 days. IRCTC was intimated about this reschedule on 21/03/2023, almost 4 hours prior to my scheduled departure by AI–850 from Pune on 21/03/2023.

While IRCTC arranged to reschedule my proposed return journey from Delhi to Pune from 22/04/2023 to 24/03/2023 by Vistara flight UK–973 departing from Delhi at 8:50 PM, I was told that a similar reschedule was impossible for my onward journey from Pune to Delhi from 21/03/2023 to 23/03/2023, due to non–availability of reservations by the same airline Air India AI–850 departing from Pune on 23/03/2023. Therefore, I was asked to cancel my one–way onward air ticket from Pune to Delhi on AI–850, and arrange for a separate reservation by a different Air India flight from Pune to Delhi on 23/03/2023. Accordingly, the cancellation of my one–way onward air ticket from Pune to Delhi by Air India AI–850 (IRCTC Booking ID: [protected]; Airline PNR: 5F8FXY) was done on 21/03/2023. I was intimated that the refund amount due to me from IRCTC is Rs. 24, 781/=, after all deductions on penalties. The cancellation invoice was also emailed to me forthwith (attached to this complaint).

I was informed by Air India that the refund amount due to me has already been processed by the airline and forwarded to IRCTC. However, the refund amount of Rs. 24, 781/= due to me from IRCTC has still not been disbursed to me, despite repeated telephonic reminders and follow–up emails for over the past one month. Hence this complaint for redressal of my grievance, and refund of the amount due to me at the earliest.

Request your timely intervention on this matter for resolution at the earliest.

Regards,

Kishore Sreenivasan.

I was planning to travel to Mysuru, Karnataka from Virudhunagar, Tamilnadu on TN Mysuru Express and booked for[protected] for my wife, 2 kids and mother in law.

But my ticket was not confirmed for my family.

In this regard i applied for TDR on 28/12/2023 and obtained approval on 02/02/2023

But as of now no amount credited to my account

Myself R.chithra, Iam writing this complain while travelling from arakkonam to mettupalayam in Nilgiri express train number is 12671 on 1st may 2023. I booked 5tickets in 3A coach including for my 6years old son. Since the tickets was in waiting list of wl6, 7, 8, 9, 10 till the day before to travel so i gone for sleeper class tatkal ticket which can book only 4ticket at a time. I book ticket for adults of 4 tickets in sleeper coach ( S1 -26, 29, 30, 32)hence my son name got more preference to get confirm of wl 6 in 3A i kept that ticket alone and rest of the 4tickets i cancelled. After chart prepared wl got confirmed( B3 46 ) and my 6year old son cannot travel alone in ac coach my husband went to his seat . When ticket examiner came he said to my husband that he cant travel in that seat only my son should travel in it. He too came to our S1 coach and asked for my son and told he only should travel in it and my hus cannot. How come we can make a kid travel alone. Will any parent leave their child??. He saying only seat can exchange by person in a coach bt cant change by person in different coach . If then so how i make my child travel alone. He shouted at us like we are travelling without ticket. I told him we had paid money and travelling. He said he will make that seat to other RAC people or we should pay extra money. Is this logic? We cant tolerate this anymore as he keep on judging us like we made a mistake and blaming us.. I told him that my hus will stay in that seat we paid money and travelling. Atlast he cursed my husband that he will face trouble in his job. . How cunning he is ?? I can cancelled that whole tickets in a.c and book tickets in sleeper tatkal and i can say my son is reaching only 5years . We dont want to cheat, want to follow the rules of the government. Hence this is the punishment for us to follow the rules. I dont know the name of that TTE but he made us our travel memorable and spoiled our
vacation and gave us all mental pressure. Please take the severe action against him

I had cancelled below PNR tickets for the train (16219) from KJM to TPTY on 15th April and yet not received the refund. It's already been more than 20 days and I've tried contacting to customer services but they are trying to escape the situation by giving different customer care numbers rather than resolving my issue. This is really frustrating and I'm not liking this attitude at all.

Below are the PNR details

PNRs
[protected] (I cancelled on 15th April)
[protected] (I cancelled on 15th April)
[protected] (Auto cancelled on 21st April)

Respected Sir/Madam
Please find attached SMS screenshot from Indian Railway System, As per the
SMS train was late around more than 3 hours.We have waited more than 2 hrs then decided to not travel on said train. But Tdr is rejected.
Reason for Repudiation/rejection: Invalid TDR Timestmap : DELAY.

Dear Sir/Madam,

I am travelling from Arakkonam to Pune,
I booked The waiting List 19 after it gone RAC, the IRCTC given side lower berth for two passengers, tell me how to take slip in hole night, why given such kind of allocation, if the IRCTC is world longest Train service’s why not provide additional coach to such kind passengers

I am really upset because from
Last three travels doing the always RAC with sharing the seat

Also after 6hours journeys yet to get the conformation berth, TTs are yet to conforming the seats

Please look the matters and take the further allocation for the RAC passengers

I added RS.2100/- on 25.04.2023, account debited but wallet not showing amount, and account not also refunded. Please do the needful

Recharged my wallet for Rs. 100, transaction is successful from Paytm side. UTS app shows transaction failed. Please add the amount to the account.

This is to bring to your notice that I was charged twice on credit card number ending with 4006 on 18th April 2023 on https://heliyatra.irctc.co.in/ however .

I was booking helicopter for my family for chardham yatra.

booking ID [protected] for RS 11704, & [protected] for RS 5832 went through and their website kept freezing at the payment confirmation page, after about waiting for 20 minutes on the same page I received error" This site can’t be reached" I went to the booking section of my heliyatraIRCTC online portal and found that the booking showed failed.

I was under an impression that the amount would get credited back in 2-3 business days. Hence I patiently waited.

After 3 biz days I sent email to [protected]@irctc.co.in to inquiry but I was not responded, I called them but the IVR kept disconnecting the line.

Please investigate.

I tried to add money in irctc ewallet for 2times of rupees 4000 and 5000 and the money was deducted from my account but the irctc ewallet shows as failed . Kindly refund my amount. I attached the transaction history of both.

I have done Rs 50 recharge via Paytm in the r wallet o[censored]ts app to book local train ticket, money is deducted from my account but not credited to r wallet. Kindly do the needful to credit the amount in my R-wallet

Booked a ticket with PNR [protected] on SBP NED S F (20809) from PVPT to SC on 10th Apr, 2023.

Actual departure of train at PVPT station was 17:10 hrs. but Train reached PVPT station at 20:16 hrs, which indicates the train is late by more than 3 hrs.

Also passengers did not travel in the train.

So I filed TDR with reason "Train Late More Than Three Hours and Passenger Not Travelled".

But TDR repudiated with an invalid reason "Reason for Repudiation/rejection:, TRAIN NOT LATE BY MORE THAN 3 HRS. AND TDR NOT FILED WITHIN ACTUAL DEPARTURE OF THE TRAIN"

Kindly approve the TDR and refund the amount.

Sir,
I used my netbanking for recharging R Wallet o[censored]TS mobile app( Under IRCTC).But at first attempt money is not credited to my R Wallet and money has been deducted from my account please do the needful

BANDI SURYANARAYANA
R.T.O.Department Road Ve Digit Point Project
and Railway Track Digit Point Project
Railway Safaiwala Project
MANAGER

Money got deducted from my account but r WALLET was not recharged i made a Google pay transaction on Sunday April 16 2023

I recharged my uts app r wallet with rs50, the money is deducted from my bank account but it is not creditid to r wallet.
Please solve my problem...

Hi, I have recharged UTS wallet and money got deducted from the bank but not reflecting into the UTS wallet. Kindly look into this matter.

Hi There
I tried many times mobile no verification on my mobile but not getting the OPT
Please help me out, so that I can book my tickets.

I got the information about the train diverted late after which I filed the TDR and it got rejected by the system. I would like to get the refund.
Train Number: 12617
Date of journey: 31/03/2023
Coach and seat: A2 32, 36, 38
Boarding station: MMR