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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 2, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 18

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D
dr_sujeet25
from Akola, Maharashtra
Jan 3, 2023
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Delayed train with no food services

This train is delayed by more than 5 hours. No pentry is available, for long journey trains it should be mandatory to keep pentry car. No breakfast was available.
You are keeping passangers hungry. This is disgusting on part of indian railway....
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A
aakash20
from Thane, Maharashtra
Jan 1, 2023
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Irctc money deducted from bank account but not credited in r wallet on Uts App

Recharge of rs 500 not received in UTS Wallet

Attached error...
+1 photos
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A
aakash20
from Thane, Maharashtra
Jan 1, 2023
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Irctc money deducted from bank account but not credited in r wallet on Uts App

Recharge of Ra 500 but not received in UTS wallet.

Attached screenshot...
+1 photos
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kiran7810
from Hyderabad, Telangana
Dec 31, 2022
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Refund of failed transaction money in IRCTC eWallet

I had deposited rupees 225/- in my IRCTC eWallet on 29 December 2022.My money got debited in the bank but in my statement it is showing as failed transaction.please process refund of money.Im attaching photos for proof.Also there are no options available for such type of complaints in IRCTC platform or app please look into it.My IRCTC username is 'kiran7810'....
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T
Tarus Dil
from Bengaluru, Karnataka
Dec 31, 2022
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TDR Request Repudiated Through EDR/ECRS

Address:The Chief Vigilance Officer, Headquarters Office, Baroda House, Kasturiba Gandhi Marg, New Delhi-110001

I'm really not sure as why was the refund rejected on filing a TDR as train was late by 6 hours for pnr [protected], I spoke to TC before leaving the place who asked to file TDR if you don't wish to travel due to train been late and now I got email upon TDR rejected. Train arrival time was 7am and it reached railway station at 2pm. Not sure about what rules are they following but surely they are doing fraud by following such practice. Image...
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M
Malarselvi S
Dec 27, 2022
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Money not credited after ticket Cancellation

Hello,
I booked 3 counter tickets to travel in the train but i have cancelled the ticket in counter itself since my train is late 4+ hours late.
Payment mode: For 2 tickets - UPI, For 1 ticket - card.
All are waiting list ticket

Ticket 1:
DOJ - 8/12/22
PNR No - [protected]
Train Number - 12830, 3AC,
From - Visakhapatnam, To - Chennai, 4 + hrs late
Refund Amount -...
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Pullakat Pgs Madhavan
Dec 26, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

E Ticket failure but money Rs.905 taken through SBI internet banking from SBI account No. 35535242579

Kindly refund Rs.905 erroneously transferred to get irctc train ticket on 24/12/2022 at 1250 hrs through internet banking using my SBI SB Account No [protected], the amount credited to OIXIGO Le Travenu Technology pvt limited..So far I didnot get E Rail tcket in my mail or sms. After internet tranaction the same site asked irctc login id and password When given remarks reflected bad credentials..then nothing was seen in screen. Strongly doubt...
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S
Same _45
from ERNAKULAM, Kerala
Dec 19, 2022
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Irctc package code szsd04c

Aastha Punya Yatra
Package code SZSD04C -
1) Very poorly organised pilgrimage trip after collecting around 1 crore 75 lakh from 700 passengers and not providing basic amenities.
2)The train used condemned coaches without proper windows and shutters and leaking toilets 😔 infested with mice and cockroaches .
3)Also very very poor quality food was provided making 60 percentage of passengers sick with food poisoning...
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V
VL Sarkar G
Dec 18, 2022
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My ID suspended plz unban uid 1822831829

I did yes but galti se use Heck. Please return my account.

Free Fire UID: [protected]

Game Name: ᴮᴿㅤBιsнᴀʟㅤᶠᶠ...
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S
Shubham Jajoo
Dec 10, 2022
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Overcharging Customers for Food

The person named Sher Singh from M/s Satyam Caterers Pvt. Ltd. and his manager Santosh Sharma from A. S. Sales Corporation are overcharging customers for the Food services provided by them in the Train No. 12057 dated 10th December 22. They charged Rs. 150 for lunch instead of Rs. 120, they charged Rs. 50 for the burger instead of Rs. 40.
They did not provide for the rate card when requested by us. Sher Singh was not wearing ID while...
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A
Amitchkbrty
Dec 9, 2022
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Unreserved Ticketing System UPI recharge not showing

I've initiated a recharge of 100/- via UPI (Google pay) to my UTS R-wallet. The amount got deducted from my bank a/C instantly but is not showing up in the R-wallet even after 1 day. It is showing recharge initiated.
Please resolve this issue....
+2 photos
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S
Shantanumb
from Mumbai, Maharashtra
Dec 7, 2022
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Not received ltc certificate since 6 months laps

I have taken customised tour package for Andaman Tour for 5 nights 6 days from 16.5.2022 to 21.05.2022, I have requested to concerned office to issue the LIC certificate for claiming road transport bill and cruise bill from my departmet. But LTC certificate is still awaited. Also send email to concerned office on 28.11.2022, but the matter is not moved.

(Mangesh d. bhosle) mob. [protected]...
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N
nik0829
from Nagpur, Maharashtra
Dec 6, 2022
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Train cancelled and got partial refund

I booked a ticket from Nagpur to Pune in Garibrath Express for 4th of December, however the train got cancelled and we were informed only about 2 weeks before and all other trains were already waitlisted.
Today I received a refund for the same but the amount I received is ₹870.28 while we paid ₹893.95, the difference is of convenience fees which IRCTC ask us to pay while booking, but since it is IRCTC who cancelled the train itself...
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Hello,

On 04Dec22, i tried to book season ticket through my UTS app with mobile number [protected] for Rs. 1195.00. Money got deducted from my UPI id [protected]@hdfcbank account, but season ticket did not got issued as the transaction got timed out.

The money debited are shown in my UPI history on GPAY.

Please either credit my RWallet on UTS id [protected] or initiate refund in my bank account...
+2 photos
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S
Supriyo145
from Asansol, West Bengal
Dec 2, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

E mail verified otp not coming on registered email irctc id :-supriyo roy

Address:ASANSOL

I have an IRCTC online ticket booking account with registered email-id & mobile number. But suddenly a Popup show on there page and application.
Verify Your Mobile & E mail . My mobile number already verified but E mail verify OTP not coming on my email.i tried many times i write some E mail to IRCTC for not receiving E mail OTP. but no salutation coming. I have booked ticket inside account i can't check the ticket status. because...
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My registered email id is pradosh.[protected]@yahoo.com. My user ID is pradosh_14. I am not receiving OTP at my registered email id to verify my registered email id in my irctc account. Kindly help please...
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My user ID is pradosh_14. Registered email id is pradosh.[protected]@yahoo.com. I am not receiving OTP to verify my registered email id in my irctc account. Kindly help...
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S
from Vapi, Gujarat
Dec 1, 2022
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Transaction cancelled

Address:India

Today when i am booking my tatkal ticket through IRCTC website it become transaction got cancelled. its not my first time experiencing this but from my past 6 month i faced same problem several times. there was not such happening in before times, once they taken data of passenger it will book the ticket but now this i felt they doing knowingly.
I really dissatisfied with the service of IRCTC portal....
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Address:Irctc india

16 November 9.40am Im recharge 4200 in irctc ewallet to irctc WEBUPI money is debited from bank but not credit in ewallet, I am waiting has been 14 day for my money please help and refund money as soon...
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R
Royal pegado
Nov 29, 2022
Dec 1, 2022
This thread was updated on Dec 1, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Money Debited from bank account but UTS R wallet not credited

Hello,

On 29Nov22, i tried to recharge my R wallet on UTS app with mobile number [protected] for Rs. 100.00. Money got deducted from my HDFC bank account, but did not get credited to my UTS R wallet.
Transaction history status shows recharge initiated while money got debited from My HDFC bank account and same has been shown in GPay transaction history as well. Please either credit my RWallet on UTS id [protected] or initiate...
+3 photos
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