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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Feb 26, 2026
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1837
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 18

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S
shyamkalpande
Mar 17, 2023
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Address: Flat No. 08, Veronica Clasic Apartment, RTO Colony, Bodhale Nager, Nashik-422011

I booked the retiring room online at Ahmadabad Junction for dated 04/04/2023 the said booking and online amount paid on 10/03/2023. But till date status shows that Room Not Booked, whereas payment status shows that it is settled. I tried to connect on given No. ([protected]) but not received the response. I tried to cancelled the booking but unable to do so. I need to resolve this issue by getting refund of amount or by booking the room on said date.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    A
    [email protected]
    Mar 16, 2023
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    Website: Irctc Application

    Dear All,
    Today I was trying to book ticket from Delhi to Lucknow but after paying the amount session got expired and when i m checking with my bank amout got paid from my account but i m unable to see anybooking please provide refund as soon as possible as i have to book tickets for my journey.
    Thanks
    Abhishek
    Ab[protected]
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      N
      nssaurov
      Mar 15, 2023
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      Address: Dhaka

      Hello Sir!
      My IRCTC Id is- nssaurov
      I've paid the registration fee. But I'm not receiving any OTP to verify my number.
      My number is[protected]

      It will be very helpful if you kindly resolve this issue.

      Sincerely
      Md Nazmus Sakib
      Mar 19, 2023
      Complaint marked as Resolved 
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        J
        Jai Ludhani
        Mar 14, 2023
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        Address: UP

        I have booked a ticket for travelling from Nizammuddin Station (NZM) to Agra cantt (AGC) on 4th March 2023.

        PNR - [protected]

        Train got delayed more than 3 hrs. so I filed TDR on same date 4th march before train starts from NZM, for getting my money back, but my TDR rejected with reason CR REPUDIATE.

        Please tell why it was rejected, and how will I get my money back
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          J
          Janu Balachandran
          Mar 13, 2023
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          Not getting otp in mobile to verify in irctc rail connect app and log in.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            J
            Janu Balachandran
            Mar 13, 2023
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            Not receiving otp in irctc rail connect app to verify user and log in.
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              G
              gsaurabh082
              Mar 13, 2023
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              LTT SPJ SF SPL (01043)
              PNR: [protected]
              Journey Date: 6 Mar 2023
              TDR Date: 6 Mar 2023 | 12:35PM

              As train was late/rescheduled for more than 10hr so i filed TDR
              but my TDR got rejected as showing not filed within given timestamp.
              As per rule for train late by more than 3hr TFR is valid.

              please help me to resolve this issue.
              IRCTC customer service is pathetic there is no response from them.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                A
                adrsh9
                from Bhadrak, Odisha
                Mar 12, 2023
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                Address: New Delhi

                Rs.1000/- was deposited in IRCTC E-wallet vide Order ID [protected] & UPI Ref No.[protected].
                This particular transaction is showing 'Failed' in IRCTC statement. Copies attached. Please advice about the procedure.
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  S
                  Swarup Sanjay Gujarathi
                  Mar 11, 2023
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                  The train never prepare its chart even if the time of departure is there it never shows up the chart to the passengers
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    A
                    As3erfwss
                    from Balaghat, Madhya Pradesh
                    Mar 11, 2023
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                    I was deposited 1375 rupees in my IRCTC e wallet account and amount was also be deducted from the upi account but it was not shown jn my e wallet statement
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      F
                      Faizi07860
                      Mar 11, 2023
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                      I had not travelled as the train was more than 3 hours late and I had also filed tdr before actual departure of the train
                      I had already filed tdr but got rejected stating reason (CP Repudiate) .
                      Please help me in.getting my refund.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        J
                        jerricoaswin
                        from Chennai, Tamil Nadu
                        Mar 10, 2023
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                        Address: Chennai

                        I had booked the train ticket from my IRCTC User ID: Vak96 to Howrah from Nagpur. When I go inside the website, website Hang fully and also I tired to book it shows around available seat of 10. First I booked after OTP and payment, All seats are full it came, amount debited and again I booked another train, same scenario for this as well. Nearly Rs.4000/- amount debited from IRCTC. such a frustrating thing. I need a refund immediately

                        Every time IRCTC always makes me frustrating, Every train leads to destination always 4 hours to 8 hours delay. Due to this one time I missed one interview. Worst thing i am facing due to this.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          S
                          sachinraj30
                          from New Delhi, Delhi
                          Mar 6, 2023
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                          There is no water supply in Kota-Patna (13238) since yesterday night.
                          I am in sleeper class S3
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            S
                            sanyanegi99
                            from Ghaziabad, Uttar Pradesh
                            Mar 2, 2023
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                            I have booked a ticket form Jammu to Delhi, Ranjdhani. I used the iPay portal and UPI payment mode to make the payment. The transaction was completed successuly as shown in my UPI app, however the booking status is shown as Failed.
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            Transaction ID : [protected]
                            Booking date: 02- March- 2023 18:25:02
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                              A
                              ankit4435
                              from Bhopal, Madhya Pradesh
                              Mar 2, 2023
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                              Dear Sir/Madam, I had booked a ticket from BPL to NZM journey date 23-FEB-2023 23:10HRS, but the train got late from more than 7 hours.I had filed the TDR on the same day at 24-FEB-2023 03:49 HRS.The status of TDR showing CR Repudiate.I was waiting for the train but the train got late so much so I have filled the TDR little late.Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours. PNR: [[protected]] Transaction ID: [[protected]] Date of Journey: 23-FEB-2023 Ticket Amount: 2784.30 TDR Filing Date: 24-FEB-2023 03:49 HR TDR Zone: NORTHERN RAILWAY Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                D
                                Debbella
                                from Kolkata, West Bengal
                                Feb 28, 2023
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                                Ticket booked but showing pnr either flushed or not yet generated

                                I have booked 3 ticket from Make my trip from Amritsar to Howrah, Kolkata in Amritsar Mail .I got the Pnr as [protected].But while checking it is showing flushed or pnr not yet generated My date of journey is 4 th of March 2023...
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                                kc109
                                from Mumbai, Maharashtra
                                Feb 27, 2023
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                                Address: Mumbai

                                Sir,
                                I used my Paytm for recharging R Wallet o[censored]TS mobile app( Under IRCTC).The money is debited but the money is not credited to my R Wallet. Please resolve this issue

                                Kindly do the needful.
                                Thanking you.
                                Yours faithfully

                                Krishna Choudhary
                                UTS mobile number- [[protected]]
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  D
                                  dsdaya143
                                  Feb 26, 2023
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                                  Sir I cancelled a counter ticket on your website. I got the msg after cancellation.
                                  "PNR [protected] has been cancelled. Collect refund amt 60 from journey commencing station or nearby satellite PRS locations as per notified time.-IRCTC"
                                  No refund was given at nearby PRS location, mentioning that you are allowed to collect the money from Journey station only. While as per above msg they should refund me my money after collecting the original ticket. They say that this matter is related to IRCTC, so Complaint there.
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    rajeev_issyoga
                                    from Noida, Uttar Pradesh
                                    Feb 22, 2023
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                                    Dear Sir/Madam,

                                    I had booked two tickets with PNR [protected] and [protected] from MDU to MS with journey date 17 Feb 2023, but the train route was diverted hence not touching the boarding station MDU. I filed the TDR on the travel date 17 Feb 2023 at 09:12:42 & 09:11:52 HRS respectively with the TDR Reason: Train diverted and not touched the boarding point. The status of TDR now shows CR Repudiate. As per rule, the total amount of the ticket should be refunded if the train is diverted and not touching the boarding point.

                                    Kindly help us in getting the refund.
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      A
                                      Aneesh A S
                                      Feb 21, 2023
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                                      Booked retiring room selecting check in and check out time same as 17.01.2023 and paid the amount. But on receipt of the confirmation after booking the time slot was 16.02.2023 19:00 hrs to 17:02.2023 7:00hrs. The train departure time was 21:00 hrs from Palghat station and reaching at trivandrum next day morning. Even before the commencement of the journey retiring room booking time started at destination station!!!. We could use the room only for 1 hour because of this. What sort of service IRCTC is providing? Normally a day starts after 00:00 hours but for IRCTC a day starts from 19:00hrs??? 855 rupees were gone for nothing with this booking, really the website and system of IRCTC are maintained by insane people? For what you are cheating people like this? Better than this is theft!!!
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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