Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I added money in the wallet to bokk a ticket, but the transaction from bank is succesful, but not added to my e-wallet. Username:- GirishKumarMaddula

We have booked group tickets with agents and due to some issues in that group some tickets got cancelled.

now its almost 6 months over still we have not received refund for the same and sent mails to [protected]@irctc.co.in no reply from them.

this mail i id got from customer care and they that do not deal with agents booking related issues
date of booking :15-Nov-2021
date of start of journey : 31-Dec-2021
the agent id is
agent Id :ICSCEG130556
PNR numbers are
1. [protected]
2. [protected]
3. [protected]
4. [protected]

the total refund amount would be around Rs :4000 to 4500

Sir maine rait ticket cancel kiya tha jiska refund 1295 tha irctc se 19 may ko aapke pas credit hua hai but abhi tak mere acct me credit nhi hua reason bataye sir.

Sir maine rait ticket cancel kiya tha jiska refund 800 tha irctc se 15 may ko aapke pas credit hua hai but abhi tak mere acct me credit nhi hua reason bataye sir.

I've reset the password for my IRCTC account, after that it prompts to verify the mobile number and email. I've succesfully verified the mobile number with OTP but the issue is email otp verification no otp is coming on email unable to book the tickets since 5 days.

As per irctc cancellation policy, Waitlisted e-ticket cancelled automatically will not be charged any cancellation fee. But here in my case, Rs 240/- has been deducted as cancellation charge.
When I wrote the same to [protected]@irctc.co.in then they replied that " New Rule wef 12-Nov 15

Kindly note that as per Indian Railway rules in case of waitlisted ticket cancellation charges Rs. 60/- per passenger for non AC classes and 60 plus GST for AC classes shall be deducted."
I have also read the rule and I have pdf copy of that which says this rule is applicabe when "waitlist tickets cancelled manually by customer".
Rule no 2(b) and 4 says "in case of e-ticket if waitlist remains after chart preparation then it is considered auto cancelled and full amount will be refunded without deducting any cancellation charges. "
Please look into this issue.
My details are as follows
Name- Shaid ul Haque Emadi
PNR Number: [protected]
Booking Amount: Rs 3660
Refund amount: Rs. 3420
Cancellation charge: Rs 240

Thanks & Regards,
Shaidul Haque Emadi
Ph no -[protected]
Account ID : haqshaid

I have created my account on IRCTC website for the purpose of online ticket booking, couple of days back. Although after multiple attempts of getting my account validated through OTP receipt on registered email, I find no email of OTP being sent to my registered email id on IRCTC (User name: SoumyaDas95; Email ID: soumya.[protected]@outlook.com) Without this step getting cleared, I am not able to move ahead with the ticket bookings whatsoever. Please look into the matter on an urgent basis and take necessary steps for the resolution of the same.

During filing TDR for one of my valid ticket for which journy could not be made, Due to confusion wrong TDR filed by me for the below tickets.

I could not find any way to cancel this wrong TDR, so writing mail for cancelling TDR request for the below ticket details which I filed online
Transaction Id. PNR Number [protected]. TDR Entry Date 22may 2022.
Journey to be 23 may 2022
request you to cancel the invalid TDR

I have booked a ticket, amount was deducted but ticket was not booked may be due to bad network.
Refund status on IRCTC shows, refund has been initiated yet i have not received any refund.
Transaction and Refund ID - [protected]
Transaction date - 21 may 2022
Bgp - hwh

Hi, I have been using this number from last 17+ years and have been using same number for all IRCTC bookings. Since covid started we have not been travelling much and have not used any IRCTC service in last 2-3 years.
Now when i am trying to use my account associated with same number it is not allowing me to book tickets after successful login, it is showing message that - "Provided Mobile Number is already associated with another...

Hi transction completd from paytm UPI on 22/05/2022 but ticket not booked in iRTC site

Today i was to book tickets for my family and there is some problem with both website and app. The login itself is not working properly and it is getting timed out frequently. Please resolve the issue and it is badly affecting.

Sir,
I used my paytm UPI for recharging R Wallet ON UTS mobile app( Under IRCTC).But at first attempt money is not credited to my R Wallet.So, Later bank statement shoes money debited but recharge done for once.Money debited from bank account but it is not credited in R Wallet for one transaction.
I sent a email to UTS, but did not get any response.UTS app registed mobile number [protected]. BANK REFERENCE NO[protected]
Kindly do the needful.
Thanking you.
Yours faithfully
Aakash

Sir, I booked a tatkala ticket on train 12958 for the travel date 19th May 2022, with the PNR number [protected]. I need to attend a academic event on 20th. So, please kindly arrange for a ticket as no other trains are avaible now. So, that I can at least travel from Delhi to Ahmedabad

Hi Team,

I have tried to add RS.500 into my UTS R-wallet. The Rs 500 deducted from my bank account but not showing in UTS app R wallet balance.

Please look into it urgently.
In the R-wallet Recharge History it is showing as Recharge initiated instead of Recharge credited which it should display generally. I had done recharge on May 17, 2022. Today is May 18, 2022. Please resolve it at the earliest. Attaching Screenshot of the App recharge history page. You may note that I did a recharge of 100 today which got credit instantly.

My mobile No. is [protected]

Rs 1599.1+PG CHGS deducted against IRCTC Txn ID [protected] on 15-May-2022 will be refunded as your ticket could not be booked / service not rendered.
amount not refund

My irctc id is srushit92 and I m not getting OTP on my email id for verification my email id is [protected]@hotmail.com

Sir,
I used my paytm UPI for recharging R Wallet ON UTS mobile app( Under IRCTC).But at first attempt money is not credited to my R Wallet.So, Later bank statement shoes money debited but recharge done for once.Money debitted from bank account but it is not credited in R Wallet for one transaction.
I sent a email to UTS, but did not get any response.UTS app registed mobile number [protected]. Also find the attached screenshot for your reference
Kindly do the needful.
Thanking you.
Yours faithfully
Aakash
[protected]

I was travelling from jodhpur- Bandra terminus on 17th may 2022
I was in B 2 coach seat number -1

I forgot my luggage on borivali station
It was cloth bag in which i had 2 packets of bhujia a packet of methi and tiffin boxes
So if you find such bag please contact

Hello Team,
Yesterday (16 May 2022) I used my UPI ID for recharging R Wallet on UTS mobile app . Money debitted from bank account (Rs.200/-) but it is not credited in R Wallet ( R wallet shows Recharge initiated) for my transaction. UTS app registed mobile number [[protected]].

Kindly do the needful.
Thanking you.