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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 33

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G
GirishKumarMaddula
from Eluru, Andhra Pradesh
May 24, 2022
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I added money in the wallet to bokk a ticket, but the transaction from bank is succesful, but not added to my e-wallet. Username:- GirishKumarMaddula
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    M
    mahaveerj
    May 24, 2022
    Resolved
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    Resolved

    Address: belgaum 591124

    We have booked group tickets with agents and due to some issues in that group some tickets got cancelled.

    now its almost 6 months over still we have not received refund for the same and sent mails to [protected]@irctc.co.in no reply from them.

    this mail i id got from customer care and they that do not deal with agents booking related issues
    date of booking :15-Nov-2021
    date of start of journey : 31-Dec-2021
    the agent id is
    agent Id :ICSCEG130556
    PNR numbers are
    1. [protected]
    2. [protected]
    3. [protected]
    4. [protected]

    the total refund amount would be around Rs :4000 to 4500
    Feb 28, 2023
    Complaint marked as Resolved 
    amout refunded this is a issue with irctc agent
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
    Jun 02, 2022
    Updated by mahaveerj
    no any updates got on the above complaint please revert
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      P
      Pkt143
      from Bettiah, Bihar
      May 24, 2022
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      Address: Bettiah

      Sir maine rait ticket cancel kiya tha jiska refund 1295 tha irctc se 19 may ko aapke pas credit hua hai but abhi tak mere acct me credit nhi hua reason bataye sir.
      +1 photos
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        Pkt143
        from Bettiah, Bihar
        May 24, 2022
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        Address: Bettiah

        Sir maine rait ticket cancel kiya tha jiska refund 800 tha irctc se 15 may ko aapke pas credit hua hai but abhi tak mere acct me credit nhi hua reason bataye sir.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        May 24, 2022
        Updated by Pkt143
        Pnr [protected], refund amount 800 not credit to my acct. Very bad service

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          V
          vvss007
          from Hyderabad, Telangana
          May 23, 2022
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          I've reset the password for my IRCTC account, after that it prompts to verify the mobile number and email. I've succesfully verified the mobile number with OTP but the issue is email otp verification no otp is coming on email unable to book the tickets since 5 days.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            S
            Shaid Emadi
            from Patna, Bihar
            May 23, 2022
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            Address: Ministry of Railway, Rail Bhawan, New Delhi
            Website: irctc.co.in

            As per irctc cancellation policy, Waitlisted e-ticket cancelled automatically will not be charged any cancellation fee. But here in my case, Rs 240/- has been deducted as cancellation charge.
            When I wrote the same to [protected]@irctc.co.in then they replied that " New Rule wef 12-Nov 15

            Kindly note that as per Indian Railway rules in case of waitlisted ticket cancellation charges Rs. 60/- per passenger for non AC classes and 60 plus GST for AC classes shall be deducted."
            I have also read the rule and I have pdf copy of that which says this rule is applicabe when "waitlist tickets cancelled manually by customer".
            Rule no 2(b) and 4 says "in case of e-ticket if waitlist remains after chart preparation then it is considered auto cancelled and full amount will be refunded without deducting any cancellation charges. "
            Please look into this issue.
            My details are as follows
            Name- Shaid ul Haque Emadi
            PNR Number: [protected]
            Booking Amount: Rs 3660
            Refund amount: Rs. 3420
            Cancellation charge: Rs 240

            Thanks & Regards,
            Shaidul Haque Emadi
            Ph no -[protected]
            Account ID : haqshaid
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              S
              SoumyaDas95
              May 23, 2022
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              I have created my account on IRCTC website for the purpose of online ticket booking, couple of days back. Although after multiple attempts of getting my account validated through OTP receipt on registered email, I find no email of OTP being sent to my registered email id on IRCTC (User name: SoumyaDas95; Email ID: soumya.[protected]@outlook.com) Without this step getting cleared, I am not able to move ahead with the ticket bookings whatsoever. Please look into the matter on an urgent basis and take necessary steps for the resolution of the same.
              +1 photos
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              May 28, 2022
              Updated by SoumyaDas95
              Please check and resolve the concern. I haven't got a suitable reply to my posted query
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                V
                Veeru1717
                from HOSHIARPUR, Punjab
                May 23, 2022
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                During filing TDR for one of my valid ticket for which journy could not be made, Due to confusion wrong TDR filed by me for the below tickets.

                I could not find any way to cancel this wrong TDR, so writing mail for cancelling TDR request for the below ticket details which I filed online
                Transaction Id. PNR Number [protected]. TDR Entry Date 22may 2022.
                Journey to be 23 may 2022
                request you to cancel the invalid TDR
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                I want to travel with this ticket. Don't want to file TDR, by mistake submitted please cancel request.
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                  S
                  Shivam@08270
                  May 22, 2022
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                  I have booked a ticket, amount was deducted but ticket was not booked may be due to bad network.
                  Refund status on IRCTC shows, refund has been initiated yet i have not received any refund.
                  Transaction and Refund ID - [protected]
                  Transaction date - 21 may 2022
                  Bgp - hwh
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    Hi, I have been using this number from last 17+ years and have been using same number for all IRCTC bookings. Since covid started we have not been travelling much and have not used any IRCTC service in last 2-3 years.
                    Now when i am trying to use my account associated with same number it is not allowing me to book tickets after successful login, it is showing message that - "Provided Mobile Number is already associated with another...
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                    M
                    manish juglan
                    May 22, 2022
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                    Address: IRtC
                    Website: www.irtc.co.in

                    Hi transction completd from paytm UPI on 22/05/2022 but ticket not booked in iRTC site
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      M
                      Milina Patra
                      May 22, 2022
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                      Website: irctc.co.in

                      Today i was to book tickets for my family and there is some problem with both website and app. The login itself is not working properly and it is getting timed out frequently. Please resolve the issue and it is badly affecting.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        A
                        aakash20
                        from Thane, Maharashtra
                        May 21, 2022
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                        Sir,
                        I used my paytm UPI for recharging R Wallet ON UTS mobile app( Under IRCTC).But at first attempt money is not credited to my R Wallet.So, Later bank statement shoes money debited but recharge done for once.Money debited from bank account but it is not credited in R Wallet for one transaction.
                        I sent a email to UTS, but did not get any response.UTS app registed mobile number [protected]. BANK REFERENCE NO[protected]
                        Kindly do the needful.
                        Thanking you.
                        Yours faithfully
                        Aakash
                        +1 photos
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          A
                          anupam_pal
                          May 19, 2022
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                          Sir, I booked a tatkala ticket on train 12958 for the travel date 19th May 2022, with the PNR number [protected]. I need to attend a academic event on 20th. So, please kindly arrange for a ticket as no other trains are avaible now. So, that I can at least travel from Delhi to Ahmedabad
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            U
                            Utkarsh Ravi
                            May 18, 2022
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                            Hi Team,

                            I have tried to add RS.500 into my UTS R-wallet. The Rs 500 deducted from my bank account but not showing in UTS app R wallet balance.

                            Please look into it urgently.
                            In the R-wallet Recharge History it is showing as Recharge initiated instead of Recharge credited which it should display generally. I had done recharge on May 17, 2022. Today is May 18, 2022. Please resolve it at the earliest. Attaching Screenshot of the App recharge history page. You may note that I did a recharge of 100 today which got credit instantly.

                            My mobile No. is [protected]
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              S
                              sai mk
                              from kakinada, Andhra Pradesh
                              May 18, 2022
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                              Address: kakinada
                              Website: IRCTC APP

                              Rs 1599.1+PG CHGS deducted against IRCTC Txn ID [protected] on 15-May-2022 will be refunded as your ticket could not be booked / service not rendered.
                              amount not refund
                              +1 photos
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                R
                                Rushitshah91
                                from Surat, Gujarat
                                May 18, 2022
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                                My irctc id is srushit92 and I m not getting OTP on my email id for verification my email id is [protected]@hotmail.com
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  A
                                  aakash20
                                  from Thane, Maharashtra
                                  May 18, 2022
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                                  Sir,
                                  I used my paytm UPI for recharging R Wallet ON UTS mobile app( Under IRCTC).But at first attempt money is not credited to my R Wallet.So, Later bank statement shoes money debited but recharge done for once.Money debitted from bank account but it is not credited in R Wallet for one transaction.
                                  I sent a email to UTS, but did not get any response.UTS app registed mobile number [protected]. Also find the attached screenshot for your reference
                                  Kindly do the needful.
                                  Thanking you.
                                  Yours faithfully
                                  Aakash
                                  [protected]
                                  +2 photos
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  May 19, 2022
                                  Updated by aakash20
                                  Balance not received on UTS App

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                                    5
                                    538 Pragya Singhvi
                                    May 17, 2022
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                                    Address: Gorega West

                                    I was travelling from jodhpur- Bandra terminus on 17th may 2022
                                    I was in B 2 coach seat number -1

                                    I forgot my luggage on borivali station
                                    It was cloth bag in which i had 2 packets of bhujia a packet of methi and tiffin boxes
                                    So if you find such bag please contact
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      D
                                      DSachin
                                      from Mumbai, Maharashtra
                                      May 17, 2022
                                      Resolved
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                                      Resolved

                                      Hello Team,
                                      Yesterday (16 May 2022) I used my UPI ID for recharging R Wallet on UTS mobile app . Money debitted from bank account (Rs.200/-) but it is not credited in R Wallet ( R wallet shows Recharge initiated) for my transaction. UTS app registed mobile number [[protected]].

                                      Kindly do the needful.
                                      Thanking you.
                                      +1 photos
                                      May 17, 2022
                                      Complaint marked as Resolved 
                                      The company saying that the complaint has been resolved but still now the amount has not been credited in bank account. UTS ID-9594406042
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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