Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1
Last updated Apr 21, 2024
Complaints 10797
Resolved
1834
Unresolved
8963
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 33

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
Joyse k jose
Apr 26, 2022
Report
Copy

E wallet deposit

I made a transaction for deposit money on e wallet by using my credit card . But transaction get failed and money goes from my account. The website also show that the transaction is failed but no refund . I called customer care and they say they can't help...
+2 photos
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
P
pratikshasingh2296
from Barmer, Rajasthan
Apr 25, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund for Failed Transaction

I have booked a ticket via IRCTC app on 25 April 2022 for Rs 6205.4 but it showed as transaction failed and the amount was deducted from the SBI bank account. I mailed IRCTC but they said to contact bank as they didn't receive any money.

Please help me as the amount is high and I don't know what to do.

Transaction ID - [protected]
Contact no- [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Varsha@98
from Madurai, Tamil Nadu
Apr 25, 2022
Report
Copy

Amount deducted from my account but ticket not booked

I tried to book two tickets in irctc portal. Amount deducted for the tickets Rs 900.40 and Rs 2540.40 but ticket not booked. Kindly credit back the amount. The transaction details is enclosed herewith pl.My SB Acc no is [protected]...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rajemerald
Apr 25, 2022
Report
Copy

No refund after money deducted without booking ticket

I tried to booked a ticket through IRCTC, Ticket was not booked but money was deducted from my account. I am been continue following with IRCTC customer care, they are just saying that your message is forwarded to concern department. I have sent them my bank statement where transaction has been done to IRCTC. Now it's more than 45 days i have not received the refund. Now I am concerned whether I am going to get my money back. I don't have...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I book tickets from irctc, but it has happened with me lots of times money gets deducted and tickets dont get booked and it takes around 10 days for refund...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Gajendra singh Chaudhary
from Bharatpur, Rajasthan
Apr 23, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

To get refund of the amount

Sir/mam,
Today 23/04/2022 i have booked 3 tickets and i have made payment of rupees 626.80 for these 3 tickets the payment was successful and money was deducted but the tickets are not confirmed yet .
So i ask IRCTC to refund the amount which was deducted.please help me as
Below this mail i have attached the screenshot of the payment which i have made....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Varsha@98
from Madurai, Tamil Nadu
Apr 22, 2022
Report
Copy

Amount deducted from my account but ticket not booked

I tried to book railway tickets through IRCTC on 19/04/2022.The tickets not booked but amount deducted from my SB account[protected]. Kindly arrange to refund the same...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
Varsha@98
from Madurai, Tamil Nadu
Apr 22, 2022
Report
Copy

Amount deducted from my account but ticket not booked

I tried to book railway ticket through irctc portal on 20/04/22 but the ticket was not booked and the amount of Rs 2540.40 deducted from my SB Account no [protected]. Kindly arrange to credit the same...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
jsbusa
Apr 22, 2022
Report
Copy

Unable to get Mobile OTP for IRCTC Account

I have been trying for the last 2 weeks but have been unable to get a mobile code for registering my IRCTC account. Please advise. My IRCTC account name is brarjs05. Please advice....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rakhiraksha
from Ranchi, Jharkhand
Apr 21, 2022
Report
Copy

Money not credited to irctc e wallet

I deposited Rs 5000 to irctc e wallet. The amount has been deducted from my bank account but has not been credited to irctc e wallet...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rounak_bh
from Kolkata, West Bengal
Apr 20, 2022
Report
Copy

Train Missed due to wrong Information

PNR No. [protected]
DOJ 18-April-2022

I would like to bring to your kind notice that yesterday we were not able to Board our train on time because of misinformation shown in online portal.

As per on-line information train was scheduled to arrive at Platform#1 but train arrived at Platform#2.

Due to this we missed our train just by a fraction of a minute.

Kindly look into...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Manish Chandra Mishra
Apr 19, 2022
Report
Copy

Food quality

Train no 12329 coach A1 Very low quality food serve by worker. Paneer only 2 piece,
Roti Hard as leather old aata use, no salt, pickel old, testless food. So please maintain
Food quality....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
M ANANDBABU MAHADEVAN
Apr 19, 2022
Report
Copy

Water bottle

In Garib rath express water bottle price is 15 but they are selling 20 rs of per bottle, i asked for change 5 rs they are argumenting with full of confidence why they are treating like that it also a type of abusing his name is rajendar singh...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rosy sarma
Apr 19, 2022
Report
Copy

Stale foodgi hehRj3 free

We are traveling by howrah ypr superfast train no. 22863. Yesterday we ordered chilli chicken and roti. But the Rotis seems not fresh. Please take action against them if they do such thing in future....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
ssne
Apr 17, 2022
Report
Copy

Money debited twice

Money debited twice from my card for one booking...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
dprasad417
Apr 17, 2022
Report
Copy

PNR Status is not coming on line

When I am trying to check my PNR: [protected] status, response is "Unable to perform Transaction. Please try later.[protected]"...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Bobcard93
from Mumbai, Maharashtra
Apr 16, 2022
Report
Copy

Irctc login

Address:303 Bharat Kunj Heights Chandavarkar road Matunga
Website:Irctc login

My e mail ID server changed . So my previous e mail ID is invalid. My user id is forgotten due pendamic period. So user id not available.
My mobile number is only available.
But no way I can login .

I can not deregister also.

How do Ibook tickets? Is it not blacklist ? Regardsvenkatesh Mumbai 400019...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Subrahmanyam Nallamolu
from New Delhi, Delhi
Apr 15, 2022
Report
Copy

Refund for not delivering food at Nagpur station

Address:SB-402, Block 9b, Hudco place extn, Andrewsganj, New Delhi

My father (Shri N Narasimha Rao) have placed an Order No.[protected]Order Id 2516313) with Order amount of Rs.365.4 for Egg biryani and Dal Khichid Rice Bowl to be delivered at Nagpur Junction at 14:15 hrs on 01st December, 2021 on AP Express (train No.20805) to Shri N Narasimha Rao (PNR No.[protected], Coach No.A2, Seat Number 43) on railyatri. Though the amount was paid on the railyatri to the vendor, the said order was not delivered and...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
a bisaws
from Kolkata, West Bengal
Apr 13, 2022
Report
Copy

Refund of my Cancelled ticket amount

Address:Uttarayanpally, Gorkhara Uttarpara, Sonarpur, Kolkata 700150

Sir,
I have booked a ticket in train no12868 bearing PNR no[protected] boarding form PDY (Puducherry) toHWH (Howrah) 0n 23.03.2022. But I was forced to cancel the ticket for personal reasons dated on 06 April, 2022.
I had received a text message through TX-CFMTKT on 06 April, 2022 at 05.28 PM That "Yay! You get full IRCTC fare of Rs 795 since you opted for free cancellation PNR [protected] Cancelled. Amt 795 will be refunded...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
A
a bisaws
from Kolkata, West Bengal
Apr 13, 2022
Report
Copy

Refund of my Cancelled ticket amount

Address:Uttarayanpally, Gorkhara Uttarpara, Sonarpur, Kolkata-700150

Sir,
I have booked a ticket in train no12867 bearing PNR no [protected] boarding form HWH (Howrah) to PDY (Puducherry) 0n 23.03.2022. But I was forced to cancel the ticket for personal reasons dated on 06 April, 2022.
I had received a text message through TX-CFMTKT on 06 April, 2022 at 05.25 PM That "Yay! You get full IRCTC fare of Rs 765 since you opted for free cancellation PNR [protected] Cancelled. Amt 765 will be refunded...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy