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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 2, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 30

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M
Manjeet1980
from Nashik, Maharashtra
Jun 2, 2022
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RAC get confirmed to waiting

Address:H 104, Vista Phase 2,Indira Nagar, Nashik

This is to inform, that, when 8 booked the tikets, it was RAC 98, when chart was prepared it come down to waiting list. Because of that, i had to face lot of problems while traveling. Please look into this...
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S
Srivanireddylokasani
from Hyderabad, Telangana
Jun 1, 2022
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Failed transaction

Sir I. Booked a train ticket at IRCTC site and paid Rs1811.80 From my Paytm wallet But thr screen closed immediately and the money was deducted fromy account. But nno confirmation revealed from IRCTC and. No tickets booked Please look in to this matter and arrange to refund my money TEF your transaction I'd is[protected]...
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R
from Rajpur, Madhya Pradesh
May 31, 2022
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TDR Refund : Please Refund

Dear Sir/Ma'am,

I booked two tickets for 24/05/2022 journey from Delhi to Indore SZM to INDB
MALWA EXPRESS (12920)
PNR: [protected]
My train late for more than 3hr and i haven't travelled, i request for TDR now it's status shows - STATUS: CR REPUDIATE

Request you to please refund my full amount as soon as possible.

Looking forward for your prompt response.

Thanks...
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S
Sasanapuri Rama rao
May 31, 2022
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Complaint is my money deducted but ticket not booked

Money deducted from my google pay but ticket is not booked . Please refund my money and the transaction ID is[protected]...
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S
Sunil kr Shaw
from Kolkata, West Bengal
May 30, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Money deducted from bank but RWallet not recharged

Recharged the UTS RWallet using Paytm. My money is deducted from my bank account but RWallet is not credited. The Paytm UPI reference number is[protected]. Please help...
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A
Anchu Maria Joseph Elanjickal
May 29, 2022
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TTR ( Hari Haran) ph no : 8825953012

Me and my friend went to drop our friend at thanjavur railway station, we were in a rush so we couldn't take platform ticket, we came out after 5 min and this person blocked us at the entry, and he asked us to pay 300 rs fine each... We were two girls and we had no money with us... We explained that to him but he didn't listen and while we were calling our friends on phone.. This guy touched our shoulder... He was behaving very badly cauz...
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K
krish07_
from Kolkata, West Bengal
May 28, 2022
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TDR Refund Failure

Dear Sir/Madam,
I had booked a ticket from GAYA JN to HOWRAH JN, journey date 17-FEB-2022, but the train got late from more than 6 hours.I had filed the TDR on the same day on 17-FEB-2022 at 21:59:07 HRS. The status of TDR showing CR Repudiate.I was waiting for the train but the train got late so much so I have filled the TDR little late.Please help me on this asap. As per rule total amount of ticket should be refunded if the train...
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N
NANcon
from Bengaluru, Karnataka
May 27, 2022
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Amount Deducted from account but seat not booked

While booking ticket for 2 adults from Dharwad to Mysore, Rs2287.90/- amount was deducted from my account with the transaction No: [protected] but the ticket was not booked. When will be the amount credited back to the account?...
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D
Dharmesh jasolioya
from surat, Gujarat
May 26, 2022
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Parking fee and per hour calculation

Address:Railway station central surat

Parking fee is soo high, and per day and time calculation is totally wrong
Example:
Parking entry time: Monday 5pm, to Exit time Tuesday 6pm
so total 25hr but parking collectors rules total 48hr wise calculation
so 48 - 25 = 23 hr extra RS collected by parking pay station....
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V
Vishnupriyan Rajagopal
May 26, 2022
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Transaction dropped while Booking Tatkal ticket.

I have made payment for Tatkal ticket,
After Transaction dropped page came.
Ticket not booked.
but money debited from my account....
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S
Somjit Bhakat
May 25, 2022
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Food orders cancelled by IRCTC but refund not received

On 15/5/2022 i have placed order of food amounting Rs. 848/- through IRCTC (order #[protected]. I have paid the amount through UPI while placing the order. That order has been cancelled by IRCTC on same day and i have been informed that amount has been refunded to my account on same day. Today is 25/5/2022 and i have yet not received the amount....
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G
GirishKumarMaddula
from Eluru, Andhra Pradesh
May 24, 2022
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Money deducted but not added to e-wallet

I added money in the wallet to bokk a ticket, but the transaction from bank is succesful, but not added to my e-wallet. Username:- GirishKumarMaddula...
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M
mahaveerj
May 24, 2022
Jun 2, 2022
This thread was updated on Jun 2, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cancelled ticket refund not received

Address:belgaum 591124

We have booked group tickets with agents and due to some issues in that group some tickets got cancelled.

now its almost 6 months over still we have not received refund for the same and sent mails to [protected]@irctc.co.in no reply from them.

this mail i id got from customer care and they that do not deal with agents booking related issues
date of booking :15-Nov-2021
date of start of journey : 31-Dec-2021br...
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P
Pkt143
from Bettiah, Bihar
May 24, 2022
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Payment not received

Address:Bettiah

Sir maine rait ticket cancel kiya tha jiska refund 1295 tha irctc se 19 may ko aapke pas credit hua hai but abhi tak mere acct me credit nhi hua reason bataye sir....
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P
Pkt143
from Bettiah, Bihar
May 24, 2022
May 24, 2022
This thread was updated on May 24, 2022
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Payment not received

Address:Bettiah

Sir maine rait ticket cancel kiya tha jiska refund 800 tha irctc se 15 may ko aapke pas credit hua hai but abhi tak mere acct me credit nhi hua reason bataye sir....
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V
vvss007
from Hyderabad, Telangana
May 23, 2022
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Email Verification issue

I've reset the password for my IRCTC account, after that it prompts to verify the mobile number and email. I've succesfully verified the mobile number with OTP but the issue is email otp verification no otp is coming on email unable to book the tickets since 5 days....
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S
Shaid Emadi
from Patna, Bihar
May 23, 2022
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Cancellation charge deducted for Waitlist e-ticket not confirmed

Address:Ministry of Railway, Rail Bhawan, New Delhi
Website:irctc.co.in

As per irctc cancellation policy, Waitlisted e-ticket cancelled automatically will not be charged any cancellation fee. But here in my case, Rs 240/- has been deducted as cancellation charge.
When I wrote the same to [protected]@irctc.co.in then they replied that " New Rule wef 12-Nov 15

Kindly note that as per Indian Railway rules in case of waitlisted ticket cancellation charges Rs. 60/- per passenger for non AC classes...
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S
SoumyaDas95
May 23, 2022
May 28, 2022
This thread was updated on May 28, 2022
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OTP not received on IRCTC registered email during USERID registration and subsequent login

I have created my account on IRCTC website for the purpose of online ticket booking, couple of days back. Although after multiple attempts of getting my account validated through OTP receipt on registered email, I find no email of OTP being sent to my registered email id on IRCTC (User name: SoumyaDas95; Email ID: soumya.[protected]@outlook.com) Without this step getting cleared, I am not able to move ahead with the ticket bookings whatsoever. Please...
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V
Veeru1717
from HOSHIARPUR, Punjab
May 23, 2022
May 23, 2022
This thread was updated on May 23, 2022
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Wrong tdr filed cancellation

During filing TDR for one of my valid ticket for which journy could not be made, Due to confusion wrong TDR filed by me for the below tickets.

I could not find any way to cancel this wrong TDR, so writing mail for cancelling TDR request for the below ticket details which I filed online
Transaction Id. PNR Number [protected]. TDR Entry Date 22may 2022.
Journey to be 23 may 2022
request you to cancel the invalid...
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S
Shivam@08270
May 22, 2022
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Refund not received for ID-100003423433787

I have booked a ticket, amount was deducted but ticket was not booked may be due to bad network.
Refund status on IRCTC shows, refund has been initiated yet i have not received any refund.
Transaction and Refund ID - [protected]
Transaction date - 21 may 2022
Bgp - hwh...
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