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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 36

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P
Prerana Sk
Apr 29, 2022
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I had made the payment for the train ticket 16584 of 1818/-
Money got deducted from my account but later showed server error and also ticket wasn’t booked
How can I get my refund?
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    R
    Rup1
    from Bangaon, West Bengal
    Apr 29, 2022
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    I am Rupam Mondal, I recharged my uts r-wallet ( under IRCTC) using my UPI id. Money is debited from my bank account . But not received in r-wallet.

    My uts app login phone number is : [protected].

    And I used ' [protected]@apl ' this UPI id .

    And the lost ammount is rs. 100.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      A
      Arifshaikh1990
      from Mumbai, Maharashtra
      Apr 29, 2022
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      Hi,
      This is Arif Shaikh I have recharged my UTS app with Rs. 100 bu using my UPI app, the Amount has been deducted from my Bank Account, but same has not showing in my RWallet, please resolve my problem.
      Mobile number using for UTS app is [protected]
      +3 photos
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        P
        P Chat
        Apr 28, 2022
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        Respected sir,
        Yesterday I made a payment of Rs 200 twice through upi. But my R- wallet was not credited with any of the amount. The amount was fully deducted from the bank and no refund is done. My Rs 400 are at stake. Please resolve this issue as soon as possible.
        +1 photos
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        May 04, 2022
        Updated by P Chat         my refund has come. Thank you
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          M
          Mankirt Aulakh
          Apr 28, 2022
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          I am living in chaibasa.Today i came here for tatkal ticket and i came on the station at 12:20 AM. AND then at 5:15 AM an RPF staff came and then started misbehaving with me
          He accused me for taking multiple ticket for selling and then started threatening that i will put you inside bars for section 143 railway act which was not applicable at all yesterday means on 27 April i came here for taking ticket for my father as my father has to go to vadodara for work purpose and next day i went to station for taking ticket for me for going to nagpur then he started telling that i am an agent and i am selling ticket . He falsely accused me for this and started pushing me when i tried to make him understand the thing he was so rude and offensive kindly please take a strict action against these type of people ..

          Thanking you .
          Yours faithfully.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            S
            saikai007
            Apr 28, 2022
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            Address: 45 Ramkrishna Pally,29 Nimta, North 24 Parganas, Near Durganagar Dhalai Karkhana,

            Today I have tried to recharge RS 100 in UTS R-WALLET. Money has been deducted from my bank account but not credited/showing in MY UTS R-WALLET. I am giving screen shot for reference purposes. Please help me.

            Mobile number [protected]
            +2 photos
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              M
              Mohit Vijay kumar soni
              from Noida, Uttar Pradesh
              Apr 26, 2022
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              Website: irctc.co.in

              Sir/ Madam,
              I am Mohit Soni and have booked ticket from Raipur to Kalyan on 13th April 2022 by irctc using hdfc gateway and the money was deducted from my account and i got message as failed to book confirmation regarding this and i have mailed to the concerned department and they told that from their side money is refunded to account with reference no "[protected]" usally it takes 2 days to refund but now it has been already 15days, i talked to my bank they said that money is not refunded & they cant help expect me to wait more, I think it has got stucked by your gateway procedure bank name :State bank of india
              please have a look on it & refund my money back as soon as possible, High hopes from you guys thanking you

              Mohit soni
              Contact [protected]
              Refund Amount : 2072rs
              +1 photos
              Apr 26, 2022
              Complaint marked as Resolved 
              just now i recieved my refund
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                J
                Joyse k jose
                Apr 26, 2022
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                I made a transaction for deposit money on e wallet by using my credit card . But transaction get failed and money goes from my account. The website also show that the transaction is failed but no refund . I called customer care and they say they can't help
                +2 photos
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                  P
                  pratikshasingh2296
                  from Barmer, Rajasthan
                  Apr 25, 2022
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                  I have booked a ticket via IRCTC app on 25 April 2022 for Rs 6205.4 but it showed as transaction failed and the amount was deducted from the SBI bank account. I mailed IRCTC but they said to contact bank as they didn't receive any money.

                  Please help me as the amount is high and I don't know what to do.

                  Transaction ID - [protected]
                  Contact no- [protected]
                  May 10, 2022
                  Complaint marked as Resolved 
                  My father contacted the bank regarding the issue and raised a complaint. We got the money one week after the complaint.
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    V
                    Varsha@98
                    from Madurai, Tamil Nadu
                    Apr 25, 2022
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                    I tried to book two tickets in irctc portal. Amount deducted for the tickets Rs 900.40 and Rs 2540.40 but ticket not booked. Kindly credit back the amount. The transaction details is enclosed herewith pl.My SB Acc no is [protected]
                    +1 photos
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                      R
                      rajemerald
                      Apr 25, 2022
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                      I tried to booked a ticket through IRCTC, Ticket was not booked but money was deducted from my account. I am been continue following with IRCTC customer care, they are just saying that your message is forwarded to concern department. I have sent them my bank statement where transaction has been done to IRCTC. Now it's more than 45 days i have not received the refund. Now I am concerned whether I am going to get my money back. I don't have trust on IRCTC now.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        H
                        HARSHWARDHAN INGLE
                        Apr 23, 2022
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                        I book tickets from irctc, but it has happened with me lots of times money gets deducted and tickets dont get booked and it takes around 10 days for refund
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          G
                          Gajendra singh Chaudhary
                          from Bharatpur, Rajasthan
                          Apr 23, 2022
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                          Resolved

                          Sir/mam,
                          Today 23/04/2022 i have booked 3 tickets and i have made payment of rupees 626.80 for these 3 tickets the payment was successful and money was deducted but the tickets are not confirmed yet .
                          So i ask IRCTC to refund the amount which was deducted.please help me as
                          Below this mail i have attached the screenshot of the payment which i have made.
                          +1 photos
                          Apr 25, 2022
                          Complaint marked as Resolved 
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            V
                            Varsha@98
                            from Madurai, Tamil Nadu
                            Apr 22, 2022
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                            I tried to book railway tickets through IRCTC on 19/04/2022.The tickets not booked but amount deducted from my SB account[protected]. Kindly arrange to refund the same
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              V
                              Varsha@98
                              from Madurai, Tamil Nadu
                              Apr 22, 2022
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                              I tried to book railway ticket through irctc portal on 20/04/22 but the ticket was not booked and the amount of Rs 2540.40 deducted from my SB Account no [protected]. Kindly arrange to credit the same
                              +1 photos
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                                J
                                jsbusa
                                Apr 22, 2022
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                                I have been trying for the last 2 weeks but have been unable to get a mobile code for registering my IRCTC account. Please advise. My IRCTC account name is brarjs05. Please advice.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  R
                                  Rakhiraksha
                                  from Ranchi, Jharkhand
                                  Apr 21, 2022
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                                  I deposited Rs 5000 to irctc e wallet. The amount has been deducted from my bank account but has not been credited to irctc e wallet
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    R
                                    Rounak_bh
                                    from Kolkata, West Bengal
                                    Apr 20, 2022
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                                    PNR No. [protected]
                                    DOJ 18-April-2022

                                    I would like to bring to your kind notice that yesterday we were not able to Board our train on time because of misinformation shown in online portal.

                                    As per on-line information train was scheduled to arrive at Platform#1 but train arrived at Platform#2.

                                    Due to this we missed our train just by a fraction of a minute.

                                    Kindly look into this matter and help us to get Partial/Full refund.

                                    Secondly I would also like to highlight that Digital Time Clock installed at GATE 2 of Cuttack Station is showing incorrect timing and it's ahead by approx 2.5mins which can also create confusion in minds of travellers.

                                    Your kind attention on both the matter will be highly appreciated.

                                    Thanks & Regards
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      M
                                      Manish Chandra Mishra
                                      Apr 19, 2022
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                                      Train no 12329 coach A1 Very low quality food serve by worker. Paneer only 2 piece,
                                      Roti Hard as leather old aata use, no salt, pickel old, testless food. So please maintain
                                      Food quality.
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        M
                                        M ANANDBABU MAHADEVAN
                                        Apr 19, 2022
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                                        In Garib rath express water bottle price is 15 but they are selling 20 rs of per bottle, i asked for change 5 rs they are argumenting with full of confidence why they are treating like that it also a type of abusing his name is rajendar singh
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