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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Jun 6, 2026
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1838
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So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 32

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P
PawarSand
Jun 26, 2022
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Address: B 401 DYNASTY

Delivery Courier is totally fake service. Please take a legal action against it.
They not updating status even after picking the shipment. They keep the status cancelled even if they have collected it. and this way they not sends shipment and keep the valuable things to themselves and worst thing there is no any contact available to follow-up. they cheating the people.
My courier worth 1000 still has not been delivered. Please take a action.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Jun 28, 2022
Updated by PawarSand Please delete this. this is wrongly tagged under RCTC..
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    Pourush4
    from Jhansi, Uttar Pradesh
    Jun 26, 2022
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    Address: JHANSI

    Ticket cancelled but refund not credited to my account after 30 days
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
    Jun 26, 2022
    Updated by Pourush4     Not resolved
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      K
      karan297
      from New Delhi, Delhi
      Jun 25, 2022
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      Address: New Delhi

      Dear Sir, This is reg PNR No. [protected].. 2 Tickets, Class 1A.. Rajdhani Express NNA to NDLS.. We received sms The train was late by 12 hours.. We waited for 3 hours and ladies were travelling alone so could not stay at station overnight as it was remote station.. We paid almost 9500 for 2 tickets..So filed TDR passengers not travelled and train late more than 3 hours with ref No. [protected] which was rejected by IRCTC and the reason for rejection was given as NULL automatically which was unfair..Request you to pls process the TDR urgently and refund the amount.. Regards
      Contact- [protected]@hotmail.com
      [protected]
      Sep 2, 2022
      Complaint marked as Resolved 
      After complaint here, TDR request was accepted by IRCTC in a week and then submitted to railways.. and 2 months after that have finally received the refund.. Thanks
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        S
        sayeedalam5
        Jun 25, 2022
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        Dear sir
        I am from India but currently residence of Qatar, since 4 to 5 days I am trying to verify my ISD mobile number to activate my account to proceed for booking, but unfortunately I am not receiving any OTP, so its a humble request to please do the needful to solve this issue, which will help me for booking my future trip.
        thank you
        with Regards
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          V
          Viaan Kumar
          Jun 24, 2022
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          Address: Coal India Limited, AF block Newtown Kolkata 700156

          Dear Sir, I have booked a ticket in UTTAR S KRANTI (12445) from NDLS to SVDK having PNR no. [protected] and transaction id is [protected] and date of journey is 03.07.2022 . I have booked the ticket on 08.06.2022 for three persons (Mantosh Kumar, Archana Kumari and Neeraj Kumar)but the ticket of Archana Kumari got cancelled by mistake during our process of checking status. The journey is very important to us as this is an official tour of Coal India Limited Kolkata for booking of Holiday Home at Katra . Hence you are requested to Kindly return us our tickets of Archana Kumari so that we can travel against the same booking and do not suffer the financial loss for such unwanted mistake. please look into the matter seriously.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            8
            8881303160
            Jun 24, 2022
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            We got a wrong message about the time of our train and due to which we missed it

            And even after 3 months we didn't got the refund
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              B
              Banke Babani
              Jun 24, 2022
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              Respected sir/madam,
              I have booked two tickets in tatkal from your official app . It charged me amount of Rs 3593.60 and tickets were not booked. Now I have to do another booking please refund my amount. For details please contact me at [protected].
              The registered number from which I have done booking is [protected].
              Nov 20, 2022
              Complaint marked as Resolved 
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                S
                shaan0903
                Jun 24, 2022
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                Address: kashmir

                Absolutely horrible experience with IRCTC travels, since day 1. The flight was cancelled last moment and delayed 7 hours, horrible hotels were accomodated, no travel guides, the transportation was late EVERYWHERE, we missed more than half of the places written on the itinerary, and everything was handled very very unprofessionally. Absolutely ### service, they just want your money and will ask you to ### off.
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  G
                  GYANENDER SINGH
                  from Mumbai, Maharashtra
                  Jun 23, 2022
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                  Dear sir,
                  I have cancelled my Ticket and Refund showing as credited on 26th May'2022.
                  whereas still now Refund not credited.

                  PNR [protected]

                  Several calls and email shared to IRCTC ([protected]@irctc.co.in)

                  Ticket id[protected].june '2022)

                  We have attached screenshot for Refund by IRCTC but still niw
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    R
                    romiii
                    from Delhi, Delhi
                    Jun 22, 2022
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                    Booked a ticket thru irctc app and the payment done by gpay i hv cancelled the ticket and the amount was not yet initiated in my account kindly refund the amount as soon as possible
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      F
                      Faizan baloch
                      Jun 22, 2022
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                      Address: Iqbal nagar near gaya karbala

                      I booked a e-ticket with PNR: [protected] The status of passenger 2 (myself) was W/L 8 after Chart preparation. So i did not travel.

                      Later I booked a TDR. However railway refused to refund the amount for WL8 ticket.

                      Need help in getting refund.
                      .
                      Faizan sarwer
                      Gaya
                      Bihar - India
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        H
                        Hitesh Ravani
                        Jun 22, 2022
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                        I booked ticket from surat to baroda in HWH ADI SUF EXP (12834) on 18 Jun 2022 but train is late more than 3 hours and i file TDR but status is showing like CR Repudiate without any reason i don't understand why this happen
                        please give me the details
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        This complain is still not resolve and status shown like resolve how it possible?
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                          K
                          Kripa10102000
                          Jun 22, 2022
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                          The charger socket is not working in the compartment
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            I
                            IRCTC online passenger reservation
                            from Delhi, Delhi
                            Jun 21, 2022
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                            IRCTC online passenger reservation system and payment related and refund amount related tikat clicking here Gmail timed out after that we can get it now just waiting for your reply to your response on
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                            Jun 21, 2022
                            Updated by IRCTC online passenger reservation                             IRCTC online passenger reservation system and payment related and refund amount related tikat clicking here Gmail timed out after that we can get it now just waiting for your reply to your response on
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                              R
                              Ronjon Lahiri
                              Jun 20, 2022
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                              Address: G-51/UG-2, Dilshad Colony, Delhi - 110095

                              To;
                              The Customer Care
                              IRCTC
                              New Delhi
                              Date: 20th June, 2022
                              Sub: Spoilt and Rotten Chicken being served by the caterer on Train No: 12259/ BKN Duronto Express

                              Dear Sir/Madam:
                              My wife and another passenger is travelling today i.e. 20th June 2022 on Train No: 12259/BKN Duronto Express. They have been served Non-Veg which has cooked rotten chicken dish. The waiter told them that they could do anything as it has come from the base kitchen. The PNR Numbers are [protected] and [protected] on Car No: A2/42/SU which is 2nd AC. Kindly redress this complaint immediately or otherwise I will escalate and inform Mr. Ashwani Lohani with whom I worked in the Ministry of Tourism.
                              Ronjon Lahiri
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                A
                                ankit0489
                                from Shimoga, Karnataka
                                Jun 20, 2022
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                                Hi,

                                I booked ticket on 7th March 2022 and I had a journey on 12th March 2022 and I raised a TDR for the same due to the train being diverted (Not touching the destination station). I had paid 648 rs + service charges for 2 passengers and PNR number is [protected] and only 310 rs has been refunded once and 80 rs refunded 2nd time so total 390 rs has been refunded. I haven't received full refund yet. Customer support is not replying.

                                Regards
                                Ankit Garg
                                [protected]
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  K
                                  Karandeep Garg
                                  Jun 19, 2022
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                                  Today I was booking ticket and decided to pay through Google pay, the payment was successfully paid but tickets were still not booked. So you are requested to resolve this. My Irctc user id is K3693.
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    P
                                    Peinkoj
                                    from SURAT, Gujarat
                                    Jun 19, 2022
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                                    I've booked 3 tickets which were in the waiting list. After some time I cancelled one and received the refund for the same. But the other two tickets which weren't cancelled were still the waiting list. It never get confirmed even at the day of journey. It's the policy of the IRCTC to cancel the ticket doesn't get confirmed automatically.

                                    But I haven't received any refund. I've tried emailing and calling them to bring this to their attention but no resolution. They kept on saying that the complaint has been transferred to the concerned department every time I email or call.

                                    The particulars of the ticket are as follows:
                                    PNR: [protected]
                                    Booked for: 7 may
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      S
                                      Surend Kumar
                                      from Delhi, Delhi
                                      Jun 17, 2022
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                                      Dear Sir
                                      This train is very slow running last 5 hour delay . Why ?
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        R
                                        railwaycom
                                        Jun 17, 2022
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                                        We received the below SMS from IRCTC about our train:

                                        TRAIN NO 16315 DATED 15.06.2022 HAS BEEN RESCHEDULED AND WILL NOW DEPART FROM MYSURU STATION AT 14:00 HRS.INCONVENIENCE CAUSED IS REGRETTED.IR

                                        So the train started 1 hr 10 mins late from its origin. So we expected it to arrive at our station (BNC) 1 hour 10 mins late. However, it arrived early and so we missed the train. So please refund the full amount as soon as possible.

                                        PNR-[protected]
                                        Trn:16315
                                        Dt:16-06-22
                                        Frm BNC to KYJ
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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