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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 32

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D
Denn
Jun 7, 2022
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Canteen staf charging double price for food and tea.
I took a tea and was charged Rs.20/- where as the IRCTC price list is showing Rs.10/- per tea.
Please take necessary action.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    J
    Jhalak Chauhan
    Jun 7, 2022
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    I am Rekha Rani travelling by rajdhani express 20504, from delhi to guwahati. I am not provided with bedroll yet.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      F
      Farhaz.f
      Jun 5, 2022
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      Indian Railways — unclean bedding provided
      Today date 05/06/2022 in train no. 12988 from - Ajmer to Prayagraj, the bedding provided was very unclean. actually it was not given in the laundry and hence we could see hair all over the pillow and bed sheet . Dear sir kindly resolve . 🙏
      Some images are attached in mail .
      My set number is - 2Ac
      1. 38 num Sabreen khanam
      2. 39 num Farhaz khan .

      Mobile no - [protected] .
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        S
        Saif07
        Jun 5, 2022
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        Travelling from JP to HWH on train 12308 on date 4.6.22 PNR [protected] had order food at GAYA station through irctc ecatering. But the food not delivered. So now i need my money back. As am i calling the irctc but they are just passing calls and giving this no that no. I with my family suffered in the journey due to hunger because of this bad attitude of IRCTC towards passenger. I need my refund with compensation mental harrassment and physical suffering. Please Help faster as only 5 days they are telling for refund. After that they not refund
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          P
          Parth19989
          Jun 4, 2022
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          Despite booking my tickets in March for KonkanKanya express, i still received an RAC seat. Still manageable. But there was no TC, and no on round police in the train overall. People were littered around the ground all through the train. The entire floor was crammed full of people with Waiting list tickets trying to sleep and get to their destinations. More than the people who actually got their reservations, inconveniences to everyone else in the train was absolutely evident. People with Waiting list still paid for their tickets, why should they travel like animals littered around on the floor? Moreover, why should those with their reservations fear theft and lack of security due to such a crammed train? Why should I even buy a ticket if there's no inspection and maintenance of the number of people inside the train?
          +1 photos
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            G
            Galoma
            from Kolkata, West Bengal
            Jun 3, 2022
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            Address: Kolkata

            IRCTC is the biggest fraud in India as the HWH-CDG Netaji Express tickets were released at 8 AM. I started the payment when there was 84 available tickets at 8:03 and then somehow they charged the amount and then cancelled the booking as well. I know they might refund the amount after 3-4 days but my guess is they're taking bribe from the agents to do so as the agents are pretty much using a script to book so quickly everytime and for a normal user buying tickets at regular price is impossible as I also had filled all the details earlier still they loaded to the payment page quite slowly almost took 2 mins and then cancelled the booking after deducting money.
            +1 photos
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              S
              sudhanshubatra
              from Hisar, Haryana
              Jun 3, 2022
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              Address: hisar

              I booked my train tickets from my Bank of India debit card on 17th of dec, 2018
              pnr no. [protected]
              booking amount 505 rupees
              pnr no. [protected]
              booking amount 505 rupees due to some reason i need to cancel my both tickets on 20th of dec, 2018 and refund initiated by IRCTC after deducting the cancellation amount for both tickets, final refund initiated was 445+445=890 rupees (for both tickets) was completed on 26th of dec. 2018, they provide me the reference number given to them by the bank
              [protected] for (445 rupees)
              [protected] for (445 rupees)
              still i havent the amount in my bank account till today(3rd june, 2022)
              Kindly resolve this issue ASAP.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                A
                abhishekagni
                from Kanpur, Uttar Pradesh
                Jun 3, 2022
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                My IRCTC username abhi25_she and email id abhishek.[protected]@gmail.com
                I had done a recharge of Rs 4000 in my irctc EWALLET on 31 May 2022 through upi, amount debited but transaction failed and amount not refunded yet
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  C
                  Chaitravi
                  from Mumbai, Maharashtra
                  Jun 2, 2022
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                  Team, I have just recharged my R wallet with Rs.100
                  The money is debited from my account but it is not displayed in the wallet
                  Please find the screenshot attached
                  +1 photos
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                    M
                    Manjeet1980
                    from Nashik, Maharashtra
                    Jun 2, 2022
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                    Address: H 104, Vista Phase 2,Indira Nagar, Nashik

                    This is to inform, that, when 8 booked the tikets, it was RAC 98, when chart was prepared it come down to waiting list. Because of that, i had to face lot of problems while traveling. Please look into this
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      S
                      Srivanireddylokasani
                      from Hyderabad, Telangana
                      Jun 1, 2022
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                      Sir I. Booked a train ticket at IRCTC site and paid Rs1811.80 From my Paytm wallet But thr screen closed immediately and the money was deducted fromy account. But nno confirmation revealed from IRCTC and. No tickets booked Please look in to this matter and arrange to refund my money TEF your transaction I'd is[protected]
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                        R
                        from Rajpur, Madhya Pradesh
                        May 31, 2022
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                        Dear Sir/Ma'am,

                        I booked two tickets for 24/05/2022 journey from Delhi to Indore SZM to INDB
                        MALWA EXPRESS (12920)
                        PNR: [protected]
                        My train late for more than 3hr and i haven't travelled, i request for TDR now it's status shows - STATUS: CR REPUDIATE

                        Request you to please refund my full amount as soon as possible.

                        Looking forward for your prompt response.

                        Thanks & Regards
                        Raman Patel
                        [protected]
                        +2 photos
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                          S
                          Sasanapuri Rama rao
                          May 31, 2022
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                          Money deducted from my google pay but ticket is not booked . Please refund my money and the transaction ID is[protected]
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            S
                            Sunil kr Shaw
                            from Kolkata, West Bengal
                            May 30, 2022
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                            Resolved

                            Recharged the UTS RWallet using Paytm. My money is deducted from my bank account but RWallet is not credited. The Paytm UPI reference number is[protected]. Please help
                            +2 photos
                            Jun 2, 2022
                            Complaint marked as Resolved 
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              A
                              Anchu Maria Joseph Elanjickal
                              May 29, 2022
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                              Me and my friend went to drop our friend at thanjavur railway station, we were in a rush so we couldn't take platform ticket, we came out after 5 min and this person blocked us at the entry, and he asked us to pay 300 rs fine each... We were two girls and we had no money with us... We explained that to him but he didn't listen and while we were calling our friends on phone.. This guy touched our shoulder... He was behaving very badly cauz we were girls... He was not checking any other passengers... Many were going out in between... He didn't check any of them.. He was only behind us... He was talking very badly... At last we paid the amount through gpay that also went into his account but we couldn't get his details except his name in gpay and phone number .. Please see to this and take action against this person for misbehaving with girls and not doing duty properly
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                K
                                krish07_
                                from Kolkata, West Bengal
                                May 28, 2022
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                                Dear Sir/Madam,
                                I had booked a ticket from GAYA JN to HOWRAH JN, journey date 17-FEB-2022, but the train got late from more than 6 hours.I had filed the TDR on the same day on 17-FEB-2022 at 21:59:07 HRS. The status of TDR showing CR Repudiate.I was waiting for the train but the train got late so much so I have filled the TDR little late.Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours.

                                Train name- BKN HWH SF EXP(22308)
                                PNR: [protected]
                                Transaction ID:
                                Date of Journey:[protected]
                                Ticket Amount: 305.0
                                TDR Filing Date:[protected]:59:07 HRS TDR Zone: EASTERN RAILWAY
                                Case Registration date :[protected]
                                Repudiation Date : 16/05/2022 Repudiation Reason : NO INFORMATION AVAILABLE
                                +2 photos
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                                  N
                                  NANcon
                                  from Bengaluru, Karnataka
                                  May 27, 2022
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                                  While booking ticket for 2 adults from Dharwad to Mysore, Rs2287.90/- amount was deducted from my account with the transaction No: [protected] but the ticket was not booked. When will be the amount credited back to the account?
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    D
                                    Dharmesh jasolioya
                                    from surat, Gujarat
                                    May 26, 2022
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                                    Address: Railway station central surat

                                    Parking fee is soo high, and per day and time calculation is totally wrong
                                    Example:
                                    Parking entry time: Monday 5pm, to Exit time Tuesday 6pm
                                    so total 25hr but parking collectors rules total 48hr wise calculation
                                    so 48 - 25 = 23 hr extra RS collected by parking pay station.
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                                      V
                                      Vishnupriyan Rajagopal
                                      May 26, 2022
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                                      I have made payment for Tatkal ticket,
                                      After Transaction dropped page came.
                                      Ticket not booked.
                                      but money debited from my account.
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        S
                                        Somjit Bhakat
                                        May 25, 2022
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                                        On 15/5/2022 i have placed order of food amounting Rs. 848/- through IRCTC (order #[protected]. I have paid the amount through UPI while placing the order. That order has been cancelled by IRCTC on same day and i have been informed that amount has been refunded to my account on same day. Today is 25/5/2022 and i have yet not received the amount.
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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