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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 37

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R
ritik7
from INDORE, Madhya Pradesh
Apr 3, 2022
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Address: Bhopal: 2nd Floor, Paryawas Bhavan, Block-4 ,Arera Hills, Bhopal – 462011

I booked 2 tickets on irctc mobile app through tatkal quota for journey from MAIHAR(MYR) to HARDA(HD) but the tickets were eventually cancelled as the seats were not confirmed.
date - 26 feb 2022 and 27 feb 2022
PNR number - 26 feb - [protected]
- 27 feb - [protected]
class - 3A
refund amount - rupees[protected]
I have not received the refund yet. please refund the amount as soon as possible.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Shovanbasak
    Apr 3, 2022
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    I have opened a irctc foreign id with required payment. ID details following:

    Username : Shovanbasak
    Email: shovan.[protected]@gmail.com
    Mobile No: registered mobile

    Unfortunately, after several attempts, I am unable to verify my registered mobile number. Please take necessary steps to resolve my problem.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      R
      rexjain
      from Jabalpur, Madhya Pradesh
      Apr 2, 2022
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      Address: Indian Overseas Bank Old Vineet Talkies Marhatal

      Ticket was cancelled due to transaction failure but amount was debited from my bank account . The refund amount for my transaction id [protected] . Was rupees 7862.15/- .. however only Rs. 4939.18/- was refunded to me . The portal is showing refund completed. I am enclosing a copy of stating the credited amount . Please help to get my refund money back .
      Refund reference id - [protected]
      Refund ref I'd should be this -[protected]
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      Apr 02, 2022
      Updated by rexjain
      Not resolved yet
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        L
        Lakshmi_tamil
        from TIRUVALLUR, Tamil Nadu
        Mar 31, 2022
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        Address: Irctc southern railway

        I filed tdr complaint on December 2021... The train was not departure from my station... So I could not able to get in... I filed tdr after train departure... I got tdr reference no also... But now it's totally missing from irctc account... I didn't get refund also...
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          R
          riteshkhande
          from khargone, Madhya Pradesh
          Mar 29, 2022
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          Address: irctc

          Why the hell i am getting this error " No seat available, transaction dropped ", even though there are seats available.
          During payment i got this error twice, at the first time 78 seats available so i tried to book the ticket suddenly got an error transaction dropped, within few seconds i tried it agin when 43 seats are available but again got the same error, when seats are available why am i not able book the ticket successfuly.

          i want to return my money
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          contant no [protected]
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            K
            kunalsawant
            from Navi Mumbai, Maharashtra
            Mar 24, 2022
            Resolved
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            Resolved

            Recharged the UTS R-Wallet using Paytm. My money is deducted from my bank account but R-Wallet is not credited. The UTS Txn Reference: [[protected]]. The Paytm UPI reference number is [[protected]]. At 09:57 AM, 24 Mar 2022. I had to repeat the payment and hence I got only Rs.100 added into my account. Please help.
            +2 photos
            Mar 26, 2022
            Complaint marked as Resolved 
            R-Wallet was updated with added amount. Thank you very much for the quick response.
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            Mar 24, 2022
            Updated by kunalsawant
            My UTS UserID is [[protected]] in case you need it. Please let me know if it can be either refunded or recharged into my R-Wallet. Thank you.
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              D
              DKMishra123
              from Delhi, Delhi
              Mar 24, 2022
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              Address: Delhi

              I have booked my ticket on 12th March 2022, for(DOJ) 9th April 2022, Delhi to patna, on Tejas RAJDHANI,
              But on 23rd March a got a message from IRCTC your partial ticket cancelled,
              For more information please arrange a call back on [protected], also I request please resolve my problem and if possible please arrange a ticket on same train
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                V
                Vjmrt
                Mar 23, 2022
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                I had added thousands of rupees in my ewallet. They didn't tell me at that time that the wallet will expire. Now, when I log in, I get a notice that I need to renew my ewallet. I enter the email and my password and hit submit button. It's unresponsive. Nothing happens no matter how many times you click it. No error message either. I have emailed IRCTS several times. All they keep saying is: "try now" or "try again" but nothing else happens. No one in the web development department cares to understand or resolve the issue. So frustrating to have money in your wallet and unable to renew it.
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  A
                  Anshul905
                  from Shikohabad, Uttar Pradesh
                  Mar 23, 2022
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                  My Pnr number of Both ticket is
                  [protected] & [protected].
                  Meine apni ticket irctc ke madhyam se ki thi lekin jis din mujhe apni travel kerni thi us din apne boarding station(JAMMU TAWI) per gaya per waha per display mein aarha tha ki train cancelled. Uske baad mene enquiry per pata kiya toh waha madam ne kaha ki train aap chahe toh 100km Distance( pathankot station) per jaker pakad sakte ho per woh mere liye possible nhi tha kyunki taxi wale bahut peson ki demand ker rhe the or train chutne ka bhi risk tha isiliye mein waha na jaa saka toh mene kisee dusre transportation se bahut paresaani se destination per pahuch gaya.Jisme meri koi bhi galti nhi thi . Koi paresaani na ho isiliye meine confirm ticket book ki thi per toh bhi mere ko bahut paresaani huyi or bahut rupaye kharch ho gaye. Or Irctc walon se contact kiya toh unhone tdr file kerne ko kaha meine 15/03/2022 yani journey date ko hee file kiya but koi bhi refund or compensation nhi mila mere ko Irctc walon se contact kiya koi satisfy answer nhi mila. Meri Consumer court se vinti hai pls mera jaldi se jaldi refund or compensation diya jaye. Apki ati meharbaani hogi…. Thank You
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    S
                    Sumana Mandal
                    Mar 23, 2022
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                    Email verification OTP not received

                    All this while it was working fine, but one day, I tried to login to my account on phone app. I used the correct password, but it asks me to verify mobile no. and email id. Mobile no. Got verified but OTP never arrived on email. I tried this multiple times on phone and pc. Nothing is working. Please resolve this issue soon....
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                    T
                    Tushar Choudhari
                    Mar 22, 2022
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                    Dear Sir,
                    Since yesterday dt[protected] I try 3 times and today dt[protected] one time to book a ticket from Thane to Pune dt. 26th March 2022, all the 4 time the money was deducted from my account but ticket was not booked & I got the below message

                    Unable to perform Transaction due to Internal error.[protected]

                    Pl try to resolve and book my ticket and refund the rest of the amount asap.

                    Thanks.

                    Tushar
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      P
                      Puruka
                      from Patna, Bihar
                      Mar 22, 2022
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                      I have filled TDR on 27th December as train diverted and train not touching the bording station.still didn't get the refund. TDR Status showing CR Registered.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      This is the status showing

                      Didn't get TDR refund - Comment #3975350 - Image #0
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                        J
                        johnmrt
                        Mar 18, 2022
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                        Address: New Delhi, India

                        After login, I'm getting a message :
                        Your IRCTC eWallet account is going to expire on date. Please Renew your IRCTC ewallet account to enjoy your uninterrupted service.

                        But when I click on renew your IRCTC ewallet account and enter my registered email and irctc password, and click on the Submit button, nothing happens. The submit button is unresponsive as it doesn't do anything. Therefore I cannot renew my ewallet and cannot use the money I have in it.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          S
                          sangeetjha88
                          from Hyderabad, Andhra Pradesh
                          Mar 18, 2022
                          Resolved
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                          Resolved

                          Money debited from account but wallet not recharged

                          Address: Lingampally, Hyderabad - 500019
                          Website: Through UTS app

                          Yesterday in UTS app i recharged my rwallet with Rs. 100 by Paytm but rwallet is showing recharge initiated status. Means money deducted from my SBI account but not received by rwallet.

                          Please help to get refund....
                          +2 photos
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                          vikumeena
                          Mar 16, 2022
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                          I am Vikram Meena, I tried to book a ticket from IRCTC but was unsuccessfull . Kindly help me to get the refund from IRCTC. So kindly do the needfull and get the refund .
                          Below are the detail
                          Date of ticket/transaction- 13.03.2022
                          Amount deducted ₹5077.20
                          Transaction via - irctc ipay
                          Transaction type - Net banking SBI
                          Amt debited from SBI account no. [protected]
                          IRCTC ID : viku_meena
                          Email I’d: [protected]@gmail.com
                          Mobile no. [protected]
                          Payment shown failed but amount debited.

                          Refund Details

                          Payment Not yet Received. Kindly refund my debited amount Rs. ₹5077.20 asap.
                          Screenshot of payment is attached herewith.
                          +2 photos
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            J
                            JUDHA BENHUR
                            Mar 16, 2022
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                            I booked tickets on 11 March 2022 in IRCTC mobile app many times
                            I didn't received the deducted amount back
                            +8 photos
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              S
                              sumantcharlu
                              from Bhopal, Madhya Pradesh
                              Mar 16, 2022
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                              Not receiving the OTP during mobile verifiction. Verified the email easily. Need to make some bookings today itself and it is showing that I have exhausted the OTP limit for the day.
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                Rbpb
                                Mar 15, 2022
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                                I booked the ticket in irctc website and paid using google pay. The transaction was completed from gpay but in irctc got server error and it is showing transaction has failed. The ticket also not booked.
                                +1 photos
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                                  Sunil kr Shaw
                                  from Kolkata, West Bengal
                                  Mar 14, 2022
                                  Resolved
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                                  Resolved

                                  Recharged the UTS RWallet using Paytm. My money is deducted from my bank account but RWallet is not credited. The Paytm UPI reference number is[protected]. Please help
                                  +2 photos
                                  Mar 17, 2022
                                  Complaint marked as Resolved 
                                  They put the deducted money in the RWallet of the UTS app. Thanks
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    vjvirag
                                    Mar 14, 2022
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                                    Complaint number : 59763837
                                    Order I'd : 59754237

                                    Following are details in reference with issue

                                    1) Food not received even after payment
                                    2) No resolution after 15 days waiting time
                                    3) Complaint number resolved without informing or resolution .
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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