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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 37

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T
Tejas_r
from Mumbai, Maharashtra
Feb 20, 2022
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Rwallet recharged but amount not credited in R-wallet

Hi team, I recharged my R-wallet on 19th December at around 5:15pm for 100Rs. The amount was debited from my bank account, however it was not credited to the R-wallet. I request IRCTC to please look into this...
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M
Manish200695
from Bikaner, Rajasthan
Feb 20, 2022
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Refund amount my account

Address:Bikaner

Sir mene 19feb 2022ko Mumbai to Bangalore ji ticket book ki thi meri ticket failed ho gyi pr mujhe abhi tk amount refund nahi huaa please sir...
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B
bhaswar surya mandal
from Kolkata, West Bengal
Feb 19, 2022
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Account debited but recharge not updated at R-wallet

Address:Burdwan
Website:Irctc

My account is debited for Rs 100 but R Wallet is not credited with the same...
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A
A.yaswanth vihari
Feb 18, 2022
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Irctc TDR Repudiated wrongly

Dear Sir I have filed TDR on date 10th February 2022 because the train was late for more than 3 hours so I travelled by bus. But TDR was rejected with the reason As per chart passenger has travelled however we have not travelled on that ticket I am not sure how come TT mark us as travelled.
my PNR number is [protected]....
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S
Saurabh A Gupta
from Nagpur, Maharashtra
Feb 17, 2022
Feb 17, 2022
This thread was updated on Feb 17, 2022
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Invalid user id

I am Saurabh Gupta, having irctc id saurabh1804 which was logged in successfully on 16/02/2022 but unable to login for return ticket on 17/02/2022. Please resolve this issue immediately. I am using it as personal user id and not commercial, also there is no misuse of it....
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The cancellation/refund ID is: [protected]
Kindly process it fast. I have made two payments on the same day and received refund of only one so far. It's been more than 12 days now. The status of refund in irctc is shown as 'credited to your account' but I didn't receive in my bank account so far....
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Dear Sir/Madam,
I tried 1st time to register my IRCTC website profile on 5th Feb 2022, but One Time Password (OTP) not received by my phone.

Care service ([protected]@irctc.co.in) couldn't help me. After several tries they answer that my issue 'forwarded to the concerned department. You will receive a reply in this regard shortly.' It was on 6th Feb, the same they answered on 10th Feb. And for today 16th Feb IRCTC website...
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A
Akshata Kolambekar
Feb 15, 2022
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Wrong display of coach

My mom and elderly relatives were travelling from thane to sangameshwar through 10103 Mandovi express which was expected at 7.51am. We had reach the station well in advance at about 7.20am and stood as per the coach announced but when the train arrived that we realised, the coach position is wrong and everyone started running and most of them were elderly people travelling and while running my aunt who's 70, fell. Now I want to know who's...
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R
Ritesh Mandal
Feb 14, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Uts Rwallet not recharged but money deducted from my bank

I have recharged my UTS Rwallet through bhim UPI and my money got deducted from bank but rwallet is not recharged. I am sharing the screenshots of the transaction. 9...
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A
asimamlan
Feb 12, 2022
Feb 17, 2022
This thread was updated on Feb 17, 2022
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Money deducted but ticket not booked

Address:VILL CHAKANANTA PO HARIPAL HOOGHLY 712403

I want to purchase a tatkat ticket on[protected] but money deducted but ticket not booked Transaction ID [protected] of Rs 926.98 Bank Transaction ID paied by debit card OTHPG 581926 IRCTC [protected] But till now no one given my money.
I complaint Irctc they says contact your Bank no received from Bank, I complaint Bank they says contact IRCTC, what can I do sir please solve the matter please
MY BANK SBI LA MARTINIER BRANCH...
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S
srinivasmallineni
Feb 11, 2022
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Failed TDR refund

I have booked a ticket for trivandrum express (train no 16348) with a PNR no [protected]. Date of jouney 27/01/22. I have filed a TDR (transaction Id [protected]) as train got delayed for more than 3hrs at my boarding station (ernakulam north) and I didn’t travel. I would like to know why TDR is cancelled and how to get the refund?...
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A
Avinash U
from Bengaluru, Karnataka
Feb 11, 2022
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Mobile charging socket not working

Mobile charging socket is not working at my seat. I’m running out of charge.
Tried several times, it did not work.
Pls fix it ASAP, as I need to charge my phone.

pnr:[protected]
SC INTERCITY (12705),
Seat No: D9/31...
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L
Lalit72782
Feb 11, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Money deducted from bank account but not credited in irctc e-wallet.

Sir/Mam
Today i did a topup of ₹100 into my irctc e-wallet by using UPI payment option, the transaction was successful from bank side and money deducted as normal but not credited in irctc e-wallet and also not showing in my irctc e-wallet transaction history. So i did again a ₹100 topup and this time it was successfully occurred and showing in the wallet status also.so please help me get out of it as quick as you can, i will attach...
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A
Aman Aparnay
Feb 9, 2022
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Illogical berth allotment

Address:India

With due respect I want to grab the attention of ministry of railways for illogical berth allotments. I booked my tickets almost 3 weeks ago nd still the senior citizens of my family have to travel with very much difficulty coz of the illogical online booking berth allotment system. I booked tickets for two senior citizens (both of them got upper berth alloted) amongst those 4 tickets (NOT MENTIONING other two WHO were also 50+ 🙂but they...
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A
Asfiya Mukri
Feb 9, 2022
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Money deducted from bank account

I recharged my R wallet twice, the money for deducted but my R wallet balance is still Rs. 0. Please do the needful.

Thank you....
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G
Goutham Tirpur
Feb 9, 2022
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Refund related

I'm Goutham Tirpur and booked an AC double bedroom for October 5th, for which I was assigned room number 02. When I arrived in Kurnool at 3 am and the staff over there denied me access even after showing the room booking confirmation.

I was treated badly though I waited at the station room to meet the superintendent/ in-charge for more than half an hour. The lady who was in charge of the night shift had argued with me for...
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G
glenn001
from Mangalore, Karnataka
Feb 7, 2022
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Bug report

Hello team,

I am a bug bounty hunter. while searching for the endpoints in the https://irctc.com/ i found some endpoints names /assets/images/PDF in these endpoints i found some directories in which there were few pdf files in which one file named DepartmentChart(IRCTC-HRD).pdf contained the list of
HRD their email and their phone numbers of north zone, south zone, east zone, west zone and south central zone. This...
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This is to bring to your kind notice that, I am Mayank.

On 29th January I was traveling on 19344/Panchvalley Express. I boarded the train from Chhindwa Junction, in Sleeper compartment. My PNR was [protected]. I booked my ticket to the Station MAGARDOH/MGRD. The train reached MAGARDOH at 3:20 AM but the train did not stopped at the station. How the sily thing happened with me. I booked a confirm ticket to the station. If it...
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X
Xavier Vivek
from Chennai, Tamil Nadu
Feb 3, 2022
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Payment debited from account but ticket not booked

I had booked today a ticket from valliyur to chennai.
i had booked though payment mode razo pay via amazon .
the payment was debited from my account but irctc ticket is ot issued and says transaction not done.
ref-transfer to[protected]/upi/DR/[protected]/indianR/utib/irctcrazo/IRCTC
MAY I KNOW WHY THIS PROBLEM OCCUR AND WHEN I WILL GET BACK THE PAYMENT OF RS 1531.80 .

Thanks,

vivek...
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S
Shreya Dosi
Jan 31, 2022
Feb 15, 2022
This thread was updated on Feb 15, 2022
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Not receiving OTP on mobile

Dear Sir/Madam,

I am unable to log in to my IRCTC account since I am not receiving OTP on my mobile number.

Please check & resolve this issue as soon as possible so that I can access my account.

Thanks & Regards,
CA Shreya Dosi...
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