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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 45

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T
Tafseer Akhtat
Aug 20, 2021
Aug 21, 2021
This thread was updated on Aug 21, 2021
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IRCTC amount debited twice

Dear Sir/Maim,

I have booked a ticket for two, from Anand Vihar Trm (ANVT) to Ghazipur City (GCT), on 2nd August in Suhaildev SF SPL (02220).
The booking failed once, however the amount was deducted. Then on next attempt it got booked and amount deducted again.

I waited for two weeks for the refund but it did not happen, I used PayTM wallet for the payment.

Please fasten the process of...
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S
sayana12
Aug 20, 2021
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Transaction failed but account has debited

I have booked 2 tickets for onward and return journey but had to cancel the ticket booked for onward journey. And when I tried to book another one through net banking the transaction had shown payment successful but suddenly a page appeared showing no transactions found. This has happened two times and the third time when I made it though debit card it worked and tickets were booked. But my account has been debited 5 times and I had a loss...
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G
Govind goyalasi
Aug 18, 2021
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Money deducted but ticket not booked

Today i was booking a ticket from irctc between agra and morena
I completed the payment using google pay
But when I visited irctc website again
I showed that session has been expired

My irctc id is govindgoyalasi

I was my money back aa soon as possible
With regards
Govind goyal...
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S
saikatnit
Aug 15, 2021
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Not getting OTP

Address:Dharmanagar Tripura

Dear Sir/Madam

I am unable to login to my user id "saikatnit" of irctc. Email id is verified but as I am not recieving any OTP sms, unable to login to my ID.

Please resolve the issue.

Regards
Saikat Pal...
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A
aluruteja
from Delhi, Delhi
Aug 13, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

TDR raised on PNR.No:4106569498 amount not refunded

Sir,
I have booked Three tickets from CBE to NJP for journey date on 13th Jan 2021 in IRCTC for train No.02507. However on 12th Jan 2021 after the chart prepared i have got One ticket in RAC and Two tickets were in WL. So i filed TDR by selecting with reason Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel on 12th Jan 2021 at 02:09 PM. However they rejected by mentioning repudiated by system as per the Indian...
+1 photos
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N
nepal singh 98897
from Noida, Uttar Pradesh
Aug 11, 2021
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Waiting listed not confirmed ticket money not return

Sir
I have booked a ticket From IRCTC on MONDAY and train was TUESDAY.
Which not confirmed on that day
Details of ticket
PNR - [protected]
FROM - KANPUR CENTRAL TO KASGANJ
TICKETS BOOKED DATE- 9/08/2021
TRAIN ON DATE - 10/08/2021
CHARGE - 402.7
Transaction id - [protected]...
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I have booked a General ticket on 5th August. 2021 which was having waiting 1. Finally when the cart was prepared, it still remained waiting 1 and ideally I should get all the refund amount accordingly.

Instead they have charged me with INR 7.98 as a part of ( TIPS/Schgs/exh//IRCTC) on 7th August.2021

Here the question is not about 7 INR but the question is how they can debit money from customer account without...
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N
N K Sinha
from Mughal Sarai, Uttar Pradesh
Aug 6, 2021
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Refund for canceled train 02453

Address:Giridih jharkhand 815302

My parents no [protected] for journey from Dhabad to braille. The train was canceled but I have not received refund though payment was made by card
Niraj Kumar sinha...
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N
N K Sinha
from Mughal Sarai, Uttar Pradesh
Aug 6, 2021
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Non refund of ticket cost on cancelation of train

Address:Giridih jharkhand 815301

My parents no.was [protected] for journey from dhanbad to braille & payment was made through my card.as the train was canceled I have not received my refund...
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PNR Number [protected]

I am not convinced with the reason.
You may please check & verify that on 22/7/21 Train Number 01222 HZM-CSMT Rajdhani express was diverted from JALGAON station- Boarding station & was also late by 3 hrs and diverted via NANDURBAR to CSMT and reached CSMT 6 hours late.

Please process my refund of the tickets for which we did not travel...
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G
Gautham2331994
Aug 4, 2021
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Payment not received

Hello
Yesterday evening I booked a ticket in IRCTC payment done successfully but irtct side that said not received a payment form my side amount is depited 502 rupees...
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The train number 02245 (Howrah-Yesvantpur) for July 30th 2021 had been fully cancelled. I had reached the station well before time and it was announced over the mic and I also got the information from the enquiry department . After some time, I got an SMS stating that the train was cancelled. I also called up 139 and they also told me that the train was fully cancelled.
However, after calling the customer care number [protected] regarding...
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D
dragoonzaa
Aug 2, 2021
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Mobile otp not receiving while mobile verifying

Dear sir
I am not getting mobile OTP while verifying mobile number but I received email OTP could you please check the issue and let us know the reason and please resolve this issue as soon as possible

username : dragoonza1
mobile no: [protected]...
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S
shahrajs
Jul 31, 2021
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Otp not receiving for verification

Dear Sir,

I am trying to login to IRCTC for ticket booking but it is asking for mobile verification and when we proceed for the same the OTP is not being received on mobile.

This has lead to not allowing of booking tickets since last 15 days

Stil the OTP is not being received on my registered number [protected].

Please Resolve the issue on urgent basis.

Thanks and...
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A
abhishek kuamar singh
Jul 28, 2021
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OTP not coming for mobile verification

Address:UP

I'm trying to register new account with IRCTC, I verified Email, But Mobile verification is pending because I'm not getting OTP.

I have tried this mobile app and website both for last 3 days without any luck.

I searched across social media and found a lot o[censored]sers are complaining about the same. So it seems OTP service is not working.

Please Fix it ASAP. its critical....
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J
jagtar1
Jul 28, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Money deduct but wallet not credit

Money deduct from paytm but R-wallet is not recharged.

order id: [protected]

UPI ref. ID[protected]...
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M
Murugan Pandi
Jul 27, 2021
Jul 29, 2021
This thread was updated on Jul 29, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Ticket booking cancelled but refund amount is pending

I was cancelled three tickets by booking ID [protected] on 24/07/2021 where tickets cancellation was confirmed but amount not refunded and it's shows refund is pending ....
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M
mishrahimanshu2000
Jul 27, 2021
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Not getting OTP

Dear Sir/Madum

I am unable to receive OTP from IRCTC on my mobile number for verification that's why I am unable to login to IRCTC.
Please help me out.
Thank You
Himanshu...
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V
Voloju Vivek
Jul 25, 2021
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IRCTC Food catering

I ordered food from IRCTC app at Gudur(GDR), but didn't get the delivery of food. Also I did the payment online. Now, what is the confirmation that IRCTC will come to know that the order is delivered or not ?
Case-1: If delivered it will come to know through the OTP share, (these days delivery boy doesn't even ask for the OTP)
Case-2: If not delivered?? This needs to be answered by IRCTC.
I finally want to raise a complaint...
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P
Priyanshuk1400
Jul 22, 2021
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Money deduction

My money was deducted from gpay transaction is showing settled but the ticket is not yet booked....
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