Submit a Complaint
Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in
1
Updated: Feb 26, 2026
Complaints 10878
Resolved
1837
Unresolved
9041
So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 45

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
W
Well Think Enterprises
Nov 16, 2021
Report
Copy

I ordered food by RailYatri.in, I give money by upi phone pe 533 rupees, but food not delivered, and money cutted from my account
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    mightythor
    from Kashipur, Uttarakhand
    Nov 13, 2021
    Report
    Copy

    Address: Subhash nagar, ward no.15 , near arya samaj mandir, kashipur, uttarakhand, 244713

    Respected sir/mam
    I beg you to address my concern with irctc i mudra wallet where while recharging amount of rs.5000+1000+906 ( net around 7000rs) on 3rd of oct my all three mentioned amount were deducted from bank but never credited in imudra wallet till date.
    The claim that the amount has been credited but my i mudra wallet still does not reflect such amount. It has been more than 30 days and i am still waiting for my money to be either refunded or credited in wallet.
    You remain my last hope to address my concern. The registered imudra wallet is [protected].
    I as a proof am sending my account statement when the said amounts were debited in 3rd of oc along with i mudra wallet screenshots of transactions to prove that the said amount were debited from bank but were never credited or refunded back.
    Hope for your accountancy towards concern.
    Thanq
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Shardul Thakar
      Nov 13, 2021
      Report
      Copy

      Address: E-101 Shubh Candid Opp Poddar International School, Kudasan - Por Road, Kudasan, Gandhinagar, GUJARAT - 382 421

      I have already user id and pass ...

      after login Mobile number verifucation screen appeared ...

      there

      irctc mobile number verification otp not received for my number
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        Dravid Raj
        Nov 12, 2021
        Report
        Copy

        Address: Fci Road, Simrahi Bazar, Fci Road

        The train didn't came to boarding station, what is my mistake in this why should i have to struggle to get my money? pls help, TDR filed on same time of departure.

        Traveler name - Nikhil raj
        PNR-[protected]
        Train name & no - Ddn Hwh Spl (02370)
        Departure date, TDR filed date[protected],
        Payment type - upi
        Payment Reference no - [protected]
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Surajjjjjjjjjj
          Nov 11, 2021
          Report
          Copy

          My PNR no. is [[protected]] and transaction id is [protected] and date of journey is 12/11/2021.I have booked a ticket from Lucknow to Gorakhpur Train no. 04185/BJU Festiv spl (SL) but the ticket got cancelled by mistake during online process of checking status. The journey is very important to me due to some family problems. Kindly return the tickets so that i can travel against the same booking and do not suffer the financial loss for such unwanted mistake. please look into the matter seriously.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            T
            themynk
            from Gwalior, Madhya Pradesh
            Nov 10, 2021
            Report
            Copy

            Regarding Refund of Cancelled Counter Ticket

            Refund of my canceled counter ticket.

            I booked a ticket at GWL (Gwalior) station counter for a journey between ETW(Etawah) to DNR(Danapur) {attached image of the ticket can be referred for full details}

            My booked ticket was in waiting and I didn't get any confirmed seat even after chart preparation. Hence, I canceled the ticket through the IRCTC website (proof attached).

            Then, I went to GWL railway...
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy
            D
            Dr.Deepak Kumar
            from Agra, Uttar Pradesh
            Nov 10, 2021
            Report
            Copy

            Address: irctc New Delhi

            Dear Sir/Madam,

            I am a Deepak Kumar member.

            The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

            Kindly check and resolve as soon as possible, as I have to take printouts of my booked tickets and make another online booking.

            Thanks & Regards,
            Vaibhav
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              N
              nepal singh 98897
              from Noida, Uttar Pradesh
              Nov 8, 2021
              Report
              Copy

              Sir
              On 4 nov 2021 i have book a ticket from irctc but the ticket was not book neither ther but the amount ₹ 238.4 was deducted does not return to my account

              Transaction id irctc train - [protected]
              Transaction id bank[protected]
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                Viram Jain
                Nov 6, 2021
                Report
                Copy

                Dear IRCTC, I cancelled my tickets from sbc to msh and msh to mbnl scheduled in 10/11/2021 and 12/11/2021 by mistake. PNR for both are [protected] and [protected]. The journey is very important for me. Kindly help me
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  RVimal
                  Nov 6, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  On 30th October at 12:32 AM I made a transaction of Rs 1714.09 to book ticket. The transaction got failed and amount deducted from my account. There is no refund yet!! Ever time a new ticket is issued. Stating one or other reason. No refund yet. IRCTC transaction Id:- [protected].
                  User id Vimal Ratnakaran.
                  Dec 11, 2021
                  Complaint marked as Resolved 
                  Yes, got thr refund after making the complaint here. Thank you very much
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    C
                    [email protected]
                    Nov 2, 2021
                    Report
                    Copy

                    Address: Kurnool
                    Website: Google locanto

                    Some number posted my number in locanto please deleted my number [protected] please solve the prblm and try to help and solve the prblm Iam so suffering andsolve the prblm
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    Nov 02, 2021
                    Updated by [email protected]                     Please delete my number [protected] ican getting so many calls and massages please remove

                    Nov 02, 2021
                    Updated by [email protected]                     Please solve the prblm fast number delete [protected] please solve the prblm Iam so suffering I was disappointed please remove the number remove the number

                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      C
                      [email protected]
                      Nov 2, 2021
                      Report
                      Copy

                      Address: Chennai
                      Website: Google

                      Please remove the number in site [protected] please and solve the prblm some one fake people kept my number please remove and help me
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      Nov 02, 2021
                      Updated by [email protected]                       Please solve the prblm remove the number in site and help me
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        [email protected]
                        from Akola, Maharashtra
                        Nov 2, 2021
                        Report
                        Copy

                        Hi, I just booked ticket Jalgaon to Dhamangaon 2s with amount 371.80.But money deducted but ticket status is Not booked.Its very critical issues found in IRCTC.
                        Also I booked same type of ticket in August 2021 but still money is not refunded.Its should not expected fro Indian govIRCTC Fraud.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          T
                          Thanumdu
                          from TENKASI, Tamil Nadu
                          Nov 1, 2021
                          Report
                          Copy

                          Address: 15/1-FIFTH STREET, STATE BANK COLONY, MELAGARAM

                          I requested your service mail regarding the immediate cancellation of my today's order number [protected]. Kindly initiate to cancel the said order immediately to trade further. Kindly advise and reply.
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            abhishek_srivastava28
                            from Lucknow, Uttar Pradesh
                            Oct 30, 2021
                            Report
                            Copy

                            Hi All,

                            My name is Abhishek Srivastava. I was travelling from New Delhi to Lucknow on 28th October 2021 in train number 02230 Lucknow Mail with one of my fried. As i reached lucknow i found that one of my bag was missing.The bag contained some food items, clothes and lord Shiva and sai baba idol.It was a big black laptop bag.If somebody finds it please do contact me on [protected].
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                            View replies
                            My coach number was A1 and seat number was 17 and 18
                            Reply
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              H
                              HeenaKhanna
                              from New Delhi, Delhi
                              Oct 29, 2021
                              Report
                              Copy

                              Respected sir/madam,

                              I am currently travelling via train that is scheduled from New Delhi to Amritsar. I am facing issues regarding the AC and Charging slot as they are not working. Please look into this and revert back as soon as possible.

                              Train no. : 04665
                              Coach no. : C2
                              Seat no. : 55
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                aswinkrazy
                                from Khammam, Telangana
                                Oct 28, 2021
                                Report
                                Copy

                                Address: Rail dhaba, Platform 1, Visakhapatnam

                                Visakhapatnam platform no 1 ( Rail Dhaba) Very irresponsible counter person, they say they don't have change and rejected to give the order.
                                How can a person carry change all the time and sometimes due to issue with server online payments may not work
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Swapnil Somya
                                  Oct 26, 2021
                                  Report
                                  Copy

                                  I had ordered my dominos pizza before chhapra station and the destination on which i was expected to get the order was gorakhpur station but i have not got my pizza and they don't even tried to contact me.
                                  Here is my PNR number [protected] and my order number is 35. I am also submitting the screenshot of my order. And I want to know what is the benifit of ordering 3 hours before and still you don't get your order . I want a strict action against this and a compensation as well because I was eagerly waiting for it and hungry as well.
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  Helpful
                                  1 other people found this review helpful
                                  1 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    R
                                    Ricky Hoakes
                                    Oct 25, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    My transaction failed while booking a train ticket due to insufficient tickets, and the refund status states that the amount is credited back into my account, but the amount is not added to my account.
                                    bank reference id:[protected]
                                    Oct 26, 2021
                                    Complaint marked as Resolved 
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      H
                                      Harsh Vadhwani
                                      Oct 25, 2021
                                      Report
                                      Copy

                                      Address: Bharatpur Kanni Gurjar Chauraha

                                      Dear Sir/Madam Im from Bharatpur Rajasthan i want to go to Puri / Bubaneswar please halt for a train on Bharatpur Jn. Railway station. Nearby Mathura Jn is 33km away from bharatpur jn. Some trains like 08478 Kalinga utkal Special fare and 08504 Hirakud SF Special are running towards bubaneswar or puri please provide halt for bharatpur jn. ASAP
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        Razorpay
                                        2.8
                                        (3553)
                                        Central Road Research Institute
                                        1
                                        (2)
                                        Priya Communication
                                        1
                                        (2)