Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hello
Yesterday evening I booked a ticket in IRCTC payment done successfully but irtct side that said not received a payment form my side amount is depited 502 rupees

The train number 02245 (Howrah-Yesvantpur) for July 30th 2021 had been fully cancelled. I had reached the station well before time and it was announced over the mic and I also got the information from the enquiry department . After some time, I got an SMS stating that the train was cancelled. I also called up 139 and they also told me that the train was fully cancelled.
However, after calling the customer care number [protected] regarding the refund information, I was informed that I had missed the train and the amount will not be refunded !
PNR of my ticket is [protected]

I sent a mail to [protected]@irctc.co.in and I received a ticket ID 9680964.
I also lodged a complaint in the website https://railmadad.indianrailways.gov.in. The reference number is[protected].

The train cancellation details are not updated in the customer service's systems. Hence they are under the assumption that I missed the train.
I have attached all the screenshots for your kind reference. Kindly look into it as I am supposed to get a full refund in case a train is fully cancelled from source to destination.

Dear sir
I am not getting mobile OTP while verifying mobile number but I received email OTP could you please check the issue and let us know the reason and please resolve this issue as soon as possible

username : dragoonza1
mobile no: [protected]

Dear Sir,

I am trying to login to IRCTC for ticket booking but it is asking for mobile verification and when we proceed for the same the OTP is not being received on mobile.

This has lead to not allowing of booking tickets since last 15 days

Stil the OTP is not being received on my registered number [protected].

Please Resolve the issue on urgent basis.

Thanks and Regards,
CA Raj S Shah

I'm trying to register new account with IRCTC, I verified Email, But Mobile verification is pending because I'm not getting OTP.

I have tried this mobile app and website both for last 3 days without any luck.

I searched across social media and found a lot o[censored]sers are complaining about the same. So it seems OTP service is not working.

Please Fix it ASAP. its critical.

Money deduct from paytm but R-wallet is not recharged.

order id: [protected]

UPI ref. ID[protected]

I was cancelled three tickets by booking ID [protected] on 24/07/2021 where tickets cancellation was confirmed but amount not refunded and it's shows refund is pending .

Dear Sir/Madum

I am unable to receive OTP from IRCTC on my mobile number for verification that's why I am unable to login to IRCTC.
Please help me out.
Thank You
Himanshu

I ordered food from IRCTC app at Gudur(GDR), but didn't get the delivery of food. Also I did the payment online. Now, what is the confirmation that IRCTC will come to know that the order is delivered or not ?
Case-1: If delivered it will come to know through the OTP share, (these days delivery boy doesn't even ask for the OTP)
Case-2: If not delivered?? This needs to be answered by IRCTC.
I finally want to raise a complaint regarding the service your are trying to provide.

My money was deducted from gpay transaction is showing settled but the ticket is not yet booked.

Dear Sir
I have booked a ticket on IRCTC having PNR [protected] and paid by bhim upi. I cancelled this ticket on 29 April and IRCTC refunded the amount with the same payment gateway but no amount has credited to my bank account till date.
I also mailed to IRCTC, they confirmed me that they already refunded the same and suggest me to contact my banker for refund and after that i visited my branch but they are unable to help me then i also contacted punjab national bank customer care several time and also discussed to the customer care representative over phone but till date i am not getting any fruitful response from them/pnb. Irctc furnished me the below mentioned transaction refund details..

1.
PNR : [protected]
Reference No. :[protected]
Amount : Rs. 810.0
TRN ID. : [protected]

Also please resolve the following which are also not received to my bank

2.
PNR No. [protected]
Date : 14 May 2021
Amount : 260

3.
Date : 14 May 2021
Reference no.[protected]
Amount : 661.8
Transaction ID : [protected]

I have also attached the screenshots for these querries.

I request you to kindly look into the matter and do the needful at the earliest to refund the amount at the earliest.

Thanks & regards,
Deepak Rathor

PNR number: [protected]
Name Kunal Dwari
Email ID kunal.[protected]@live.com

I Cancelled a train ticket booking on 8th july 2021. Irctc said the refund was initiated on 11 july 2021. But after 9 days i still did not receive my refund.

Payment method was Phonepe using debit card on phonepe.
I contacted phonepe they said that the merchant did not initiate any refund.

IRCTC emailed me that they did refund. I dont understand what to do

Refund Details
Refund ID [protected]
Refund Date 11 July 2021
Reference Number[protected]

Dear Sir/Madam,

I am trying to login to my IRCTC account but website is not sending OTP to my mobile number.

Kindly help urgently.

Thank you.

Regards,
CA Shreya Dosi

Ticket not yet booked but amount debited from my account and refund not yet received kindly clear the issue as soon as possible

Respected Sir, it is to inform you that in
BBS railway station All stall vendor selling all itmes with ₹5 extra charge on mrp. it is therefore requested to look into the matter and take some action to stop cheating for thousands of passengers. thanking you
Was this information

I made a payment on July 17 2021 to irctc amount deducted but purchase not complete also I made contact with irctc they said contact your bank
UPI transection id[protected]

IRCTC didn't think about passanger, If a person having two tickets for a journey, it means they will take a train in two part for a journey. Because direct train routes is not available...

Hello! I forgot my IRCTC user ID and password and unfortunately deleted my email ID nikhil.[protected]@yahoo.com

However, I still have my phone number [protected] linked to the account.

Could you please send me the userID and password changing link to my phone number?

You can mail me on [protected]@gmail.com

Sir/Mam,
I have Filled TDR for

PNR [protected]
From : Ratlam To : Vadodara on date 09/07/21
The Train reach 3.30 hrs late at Ratlam station therefore we didn't travel & Filled TDR
The status of TDR shows CR Repudiate

This is wrong... I want refund
Pls look into this matter

This complaint is in continuation of my previous complaint.

On 14th July, I wanted to book a ticket from my account Anjani443, email id- [protected]@gmail.com from Amritsar to Rajpura ASR NDLS SPL(04666), 15th July, fare - INR 455/-

While booking, I submitted by bank OTP and then proceeded to verify my email id and mobile number. I got OTP on the email address and verified it but NO OTP WAS SENT on my mobile even after repeated attempts. And I wasn't able to access my account as it was showing I EXCEEDED the OTP limit. And charges got deducted from my bank and I COULD'NT BOOK IT. And posted the previous complaint to issue me a refund.

So I created another IRCTC account sharma_sur443 to book a ticket again and got it booked. Name - Surinder Sharma, PNR-[protected], 10 Trn:04666
Dt:15-07-21 Frm ASR to RPJ Cls:CC P1-C1

However, later at night after 14 hours, I got the seat confirmation of the previous ticket whose mobile number wasn't getting verified.Name - Surinder Sharma, PNR-[protected] Trn:04666 Dt:15-07-21 From ASR to RPJ Cls: CC P1-C2, 78

I wouldn't even have booked the ticket again if I had received the mobile verification and ticket confirmation earlier.
All this is really frustrating.

Please process the refund of INR 455/- to my bank account for the ticket PNR-[protected] Trn:04666 Dt:15-07-21