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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Feb 26, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 48

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S
Sumitra229
Sep 11, 2021
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I had file TDR against PNR no [protected], as train was diverted and did not touch the boarding point and passenger not travelled, it is been repudiated and there is no positive response from railways I am getting.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Rahul9401
    from Kanpur, Uttar Pradesh
    Sep 11, 2021
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    Address: MCC SECTION 15 WG AIRFORCE STATION BAREILLY

    Unable to cancel my train tickets showing something error while going to cancel the ticket from rail yatri app my pnr no is [protected]
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      anandkr4137
      from Bhubaneshwar, Odisha
      Sep 11, 2021
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      Sir my transaction id [protected] was failed and i didn't able to book ticket.
      But my money had been deducted on 2nd September and After 7 working days money has not refunded yet.
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        Vijay98Jindal
        Sep 10, 2021
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        I travelled from Bangalore to Delhi in Rajdhani Express - 02691 SBC NZM AC EXP 2AC coach on 9th September 2021 - 11th September 2021.

        During the travel, from the first night itself there were multiple cockroaches in the coach and on the seats. The cockroaches were also climbing the walls and were also on the top seats of the coach. This is a very disappointing and disgusting experience.

        I paid good amount of money to travel in a clean and hygienic 2AC coach and what I got is a cockroach Invested coach. Not to forget the leaking and stinking toilets in the coach.

        My PNR : [protected]
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        To add to the above complaint, there has been strong jerks in the coach I'm travelling in since yesterday night and it has been constantly occuring after every 10-15min and kept happening even during the night which disturbed everyone's sleep continuously. This also caused spilling of Tea on our seats and shoes. Extremely disappointed in IRCTC's Railway service.

        I'm traveling in 02691 SBC NZM AC EXP A1/25.

        These jerks are not just during starting or stopping, it is during the normal movement of the train which is very concerning.

        Thank you.
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          sachidanand shastri
          Sep 8, 2021
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          Dear Customer, Thx for INB txn of Rs.109.5 frm A/c X3342 to IRCTC-RAIL. Ref IGALYBEGD8 on 07Sep21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            H
            Healeryogi
            Sep 7, 2021
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            I am Yogeshwaran R. I Booked a ticket From Vilupuram junction to Manamadurai Juntion on 31/08/2021 Through Zaakpay Payment Gateway. Due to various reasons I cancelled My ticket. The refund amount did not credited in my account. Kindly repay the refund to my account.

            My Transaction ID is [protected]
            PNR Number [protected]
            Refund ID [protected]
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              Dr chawla
              Sep 4, 2021
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              I was travelling from Chandigarh to jaipur and was in train number 09684 coach G9 seat number 2 and 4 as 4 was a lower berth the TT came to me at twelve am at night and asked me to shift to another seat as another seat on upper birth was vacant, for my safety reasons I didn't want to argue with him as he wanted to give that seat to a man with him, but I requested him to give him any other seat, to this he replied that this man has long legs so he needed this seat itself, realizing that he was trying to fool me, at the middle of night sensing unsafe environment I quickly vacated my lower berth. I would request the authorities to take serious action against it, is this the kind of safety Indian women go through while travelling in trains!!!
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                rznlko
                Sep 4, 2021
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                Address: www.indianrailways.in

                I booked a ticket pnr no is [protected] from lucknow to banaras in HWH festival spl(02332) on 23rd august 2021. but the train was late more than 3 hours so i did not travelled and filed TDR on the same day. the authority reject my TDR and answered that NO EDR HAS BEEN FED AGAINST THE PARTICULAR PNR AS PARTY HAS TRAVELLED. in case i want my refund thats why i am filing this complain.
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  Diwan sir
                  Sep 4, 2021
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                  Address: Sagar

                  मेरे द्वारा रेलवे का टिकट 29 जुलाई 2021 को बुक किया गया था जिसको कैंसिल करने के बाद आज दिनांक तक रिफंड नहीं आया है इसका reference no.- [protected]
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    Nishantkrirctc98
                    Sep 4, 2021
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                    Sir,
                    Mobile charging point of coach number G15, birth number 40, train number 04057 is not working. My pnr number is [[protected]]. Date of journey is[03/09/2021]. We crossed kanpur station We are facing problems to charge our mobile. For this we are wondering here and there. Please send the maintenance team as soon as it is possible.
                    Thanks
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      Dayalal Bhut
                      Sep 3, 2021
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                      Address: INDIA

                      I am trying since morning to print a ticket for my relatives. What a nonsense website, leave apart ticket print, even not able to log in. After getting public money, it only concentrate on advertising revenue.

                      What a facility for poor users!!!

                      This is not isolated experience, since long website use has issues. God bless polluted mind of this company.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      No action taken nor any feedback sought...no improvement.
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                        Samiruddin Sekh
                        from Bagh, Madhya Pradesh
                        Sep 2, 2021
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                        Address: kaytha
                        Website: ICICI BANK

                        Dear Sir -I am Samiruddin Sekh and my Account Number
                        [protected] I had a train ticket on 07/08/2021 but the ticket was not Success full and the money was not refunded.
                        I paid 442.70 the money ICICI BANK by and
                        UCO BANK By debit card
                        TXN ID –RECOM/PRCR/[protected] and debit card
                        Number -[protected] – IRCTC Railway Ticket
                        TXN ID – [protected] But Not booking
                        Please sir Help me
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          Amitk4497
                          Aug 31, 2021
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                          Hi
                          I have done the transaction on 28th august on IRCTC via GPAY.
                          Transaction got completed in GPAY but ticket has not booked in Irctc.
                          And till now the refund has done for that in my bank account
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            romiii
                            from Delhi, Delhi
                            Aug 31, 2021
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                            After the chart preparation still the tatkal ticket would be in waitlisted we are not able to travel yesterday and the refund amount also not yet credited kindly credit the refund as soon as possible..
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                            Aug 31, 2021
                            Updated by romiii
                            Complaint not yet resolved
                            Aug 31, 2021
                            Updated by romiii
                            When will I get my refund amount
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                              SwadhinDas@324
                              Aug 31, 2021
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                              ORDER ID: 47809726
                              DETAILS: AT SANTRAGACCCHI STATION FOOD ORDERED FOR 30 AUGUST. AMMOUNT DEDUCTED 333.70
                              However, I have cancelled my order on 19 august 11:02 PM. The ammount still not credited to my account.
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                Ѵїкдѕ Ѕдїиї Ѵїкдѕ Ѕдїиї
                                Aug 27, 2021
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                                Address: H.No.3595 JAWA COLONY NOORWALA Panipat

                                I have cancel my ticket on 12 August 2021 But Yet now I not get my refund please arrange the refund as soon as possible. The ticket details are given below

                                PNR Number [protected]

                                Date of booking: 3 August 2021
                                Date of cancellation:12 August 2021
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  PChandu123
                                  Aug 26, 2021
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                                  Address: Rebbena ,

                                  Dear Customer, Thx for INB txn of Rs.180.48 frm A/c X4889 to IRCTC Rail. Ref IGALVKKHN6 on 25Aug21
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  Dear Customer, Thx for INB txn of Rs.109.5 frm A/c X3342 to IRCTC-RAIL. Ref IGALYBEGD8 on 07Sep21. If not done, fwd this SMS to [protected] to block INB or call [protected]-SBI
                                  plzz refund...
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                                    Makie0008
                                    Aug 25, 2021
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                                    My PNR [protected] is showing invalid while booking online food through e catering
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      Shajad Ali
                                      Aug 24, 2021
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                                      Address: Panvel railway station

                                      I booked meal through irctc app .. which suppose to be deliver at Panvel railway station but i didn't receive my food..train number-06334 B4-65 ...[protected].
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        8790495860
                                        Aug 24, 2021
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                                        Refund not credited i paid to book tickets from hyd to vizag the amount was deducted but they initially said refund will be issued in 3-5 days but it is 13th day now i contacted phone pe they are asking me to contact irctc and I contact irctc and they are asking to contact bank i contacted bank they said to contact irctc i am done with all these plans help
                                        Ticket booking date 12, Aug, 2021
                                        Ticket id [protected]
                                        Amount 3876 rupees
                                        Thank you
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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