Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

With due respect I want to grab the attention of ministry of railways for illogical berth allotments. I booked my tickets almost 3 weeks ago nd still the senior citizens of my family have to travel with very much difficulty coz of the illogical online booking berth allotment system. I booked tickets for two senior citizens (both of them got upper berth alloted) amongst those 4 tickets (NOT MENTIONING other two WHO were also 50+ 🙂but they are young according our dear IRCTC ). I just wanna know how on an earth could any system allot a 5 feet high berth to any senior citizen? Has the humanity been limited to news only ? I'm mentioning my PNR details below in hope of some mercy from our dear IRCTC to our dearest old citizens .If someone can come up for help through this platform then please allocate lower berths for.my old guardians
PNR-[protected]
Trn:15273
Dt:09-02-22
Frm BTH to ANVT
Cls:3A
P1-B4, 43
P2-B4, 42
P3-B4, 30
P4-B4, 22

P.S:- I'M WRITING THIS FROM INSIDE THE TRAIN🙂.IN HOPE OF SOME HELP AFTER TRYING OUT TO REACH CUSTOMER CARE NUMBER 💯 TIMES.

I recharged my R wallet twice, the money for deducted but my R wallet balance is still Rs. 0. Please do the needful.

Thank you.

I'm Goutham Tirpur and booked an AC double bedroom for October 5th, for which I was assigned room number 02. When I arrived in Kurnool at 3 am and the staff over there denied me access even after showing the room booking confirmation.

I was treated badly though I waited at the station room to meet the superintendent/ in-charge for more than half an hour. The lady who was in charge of the night shift had argued with me for disturbing her sleep and advised me to adjust and sleep somewhere at the station.

I have raised a complaint and sent multiples mails for the last four months so far i haven't got any sort of refund from them.

Transaction ID:[protected] RR Reference Number: KRNTRR1808065
PNR:[protected]

Hello team,

I am a bug bounty hunter. while searching for the endpoints in the https://irctc.com/ i found some endpoints names /assets/images/PDF in these endpoints i found some directories in which there were few pdf files in which one file named DepartmentChart(IRCTC-HRD).pdf contained the list of
HRD their email and their phone numbers of north zone, south zone, east zone, west zone and south central zone. This file can be accessed by anyone and can read the mobile number and email address of the HRD's . Please secure the endpoints as soon as possible because some other people may misuse the information provided in the endpoints and PDF's

Vulnerable address: https://www.irctc.com/assets/images/PDF/DepartmentChart(IRCTC-HRD).pdf

for further information you can contact me on glennmendonca.[protected]@gmail.com

thank you
regards,
Glenn

This is to bring to your kind notice that, I am Mayank.

On 29th January I was traveling on 19344/Panchvalley Express. I boarded the train from Chhindwa Junction, in Sleeper compartment. My PNR was [protected]. I booked my ticket to the Station MAGARDOH/MGRD. The train reached MAGARDOH at 3:20 AM but the train did not stopped at the station. How the sily thing happened with me. I booked a confirm ticket to the station. If it doesn't have stoppage Why are they issuing ticket for the station or if there is stoppage Why It didn't stopped. I was traveling alone with my wife. in the whole dark night I felt myself got cheated. as we don't have any option to get off at Itarsi Station. Somehow we managed to get off Itarsi. And we have to wait for the bus for hours. How pathetic is the system of railway. I want to register a complaint against railway If you don't have stoppage why are you issuing ticket for station or if there is stoppage why did not stopped at the station.

I had booked today a ticket from valliyur to chennai.
i had booked though payment mode razo pay via amazon .
the payment was debited from my account but irctc ticket is ot issued and says transaction not done.
ref-transfer to[protected]/upi/DR/[protected]/indianR/utib/irctcrazo/IRCTC
MAY I KNOW WHY THIS PROBLEM OCCUR AND WHEN I WILL GET BACK THE PAYMENT OF RS 1531.80 .

Thanks,

vivek

Dear Sir/Madam,

I am unable to log in to my IRCTC account since I am not receiving OTP on my mobile number.

Please check & resolve this issue as soon as possible so that I can access my account.

Thanks & Regards,
CA Shreya Dosi

I have registered in IRCTC App and received email verification OTP but have not been receiving the phone number verification OTP, because of this i am unable to proceed in the app without the phone verification.

Please fix the issue, so that i can receive the phone OTP as i need to book tickets.

Hi, my amount of Rs. 8057/- has been deducted while doing IRCTC reservation. I was booking two tickets.

The booking is also not confirmed.

Please look into this at the earliest.

Booked a ticket thru phone pe app upi payment amount deducted but booking not yet confirmed irctc app shows that failed booking that is failed transaction amount not yet refunded kindly refund the amount to my bank account as soon as possible and kindly clear that payment issues on phone pe and irctc app

Dear Sir,
I booked or train between New Delhi to Shri Mata Vaishno Devi Katra SVDK journey date 22nd December 2021 vide PNR Nos [protected] & [protected] of Train no 12445.
The train was short terminated at Jalandhar Junction due to which we decided not to board on train since we came to know only few hours before start of the train we could not get the same cancelled on web portal.
As this is the technical problem from Indian Railway we were waiting the auto refund from IRCTC, when we could not get the refund of our both the PNR we tried to contact the IRCTC on 22nd January 2022, but they informed they could not process the refund as we should have filed the TRD within 3 days.
We wish to inform that this is not the case of cancellation from our end this because of the railway failed to provide the complete journey and the refund should process automatically. Request you to please get our refund urgently.
Regards Ajay Kumar & Anjali Agrawal

I book my ticket in tatkal quota for 22 jan 2022 but train was late more than 12 hours. I mail that ticket to [protected]@irctc.com for cancellation of ticket but IRCTc not took any action for that

I have tried booking tickets through IRCTC Mob application.
Ticket not booked but my money is deducted from bank. I paid through Gpay application.
Attached the photo of transaction.
Kindly do the needful.

Mithelesh Gupta
[protected]

This is regarding the rejection of a TDR filed by me for Train No. 18478, PNR: [protected], Journey date 26/12/2021, RIG to JSG. It is mentioned in the repudiate mail that 'Passenger has traveled according to chart'. I wish to inform you that I had not boarded/traveled in the mentioned train as it was late by more than 3hrs (Arrival time in Raigarh was 11:40 AM and as per the history of the arrival of the train on that day it arrived at around 5:00 pm).

As i had to reach JSG by 14:00 PM on 26/12/2021 to board a connecting train to Ranchi, I traveled on another train from Raigarh, Train No. 13287, PNR: [protected], Journey date 26/12/2021, RIG to JSG and can be checked if I boarded that train or not. This train reached JSG at 14:10 PM.

The above mentioned train reached JSG at 14:10 PM on 26/12/2021. How could I have boarded the train regarding which i had filed TDR if i had already reached my destination before the arrival of that train in Raigarh.

Also, I was in the NEXT waiting lounge from 3pm to 6pm inside Jharsuguda station which can also be checked by going through the entry book of the lounge.

Hence this TDR was falsely rejected by giving a false reason.

Amount has been refunded by irctct but amount has not been credited to the given account. i am attaching proof of my bank statement that the amount has not been refunded yet.

Not received the ticket even after the payment is done.

Not able to register, it is saying Provided Mobile Number([protected]) and email id(jagadesh.[protected]@gmail.com) are already associated with another IRCTC Account. please help me to register in the portal by resolving this issue.

I had money in my irctcewallet rs300 but it was not showing money in my wallet but the money of rs300 has been deducted from my account
IRCT web upi
[protected]@paytm
sir i requested to refund my money of rs300

Hi My train was diverted and not touching my boarding station so I had complaint through mail and twitter after that they had filed my TDR. Now my TDR has been repudiated stating that the passenger has travelled which is completely wrong as I have travelled through bus and I have the ticket of bus. Please look in to the matter and do the needful ASAP.

PNR no: [protected]

Booked train ticket on 08 Jan 2212 rs deducted from my account and the status shows booking failed please refund the amount