Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi,

I had booked my flight tickets from Visakhapatnam to New Delhi for Air India flight on 24th Oct 2020 and cancelled the booking on 26th Oct 2021. I had received acknowledgement mail from [protected]@irctc.co.in for my cancellation. However till date i had not received refund for my cancellation. i had sent mails but no response from IRCTC. I also tried contacting the customer care number provided in the website and the only reply i hear from them is they are following up with Air India for the refund. At one stage they asked me to directly follow up with Air India directly as the airlines had still not processed the refund claim and hence have to wait. The details of my travel are provided below:

Booking Date: 24-Oct-2020
Cancellation Date: 26-Oct-2020
Travel Date: 31-Oct-2020
From: Visakhapatnam
To: New Delhi
No of Passengers: 3
IRCTC Transaction ID: [protected]
Airline: Air India
PNR No: YH5SP
Flight No: AI 452

Cancellation Confirmation:

Hello
My IRCTC UserName is Anjani443 and email id - [protected]@gmail.com, mobile number - [protected].

I wanted to book a CC ticket ASR NDLS SPL(04666), 15th july 2021 from Amritsar to Rajpura fare INR 455/- .

While booking, I submitted by bank OTP and then proceeded to verify my email id and mobile number . I got OTP on email address and verified it but NO OTP WAS SENT on my mobile even after repeated attempts. And I'm not able to access my account as its showing I EXCEEDED OTP limit for today.

And charges got deducted from my bank and I COULD'NT BOOK IT.

Please look into this matter as soon as possible

I Uday Kumar with PNR NO. V96J7C. I gave several representations regarding my refund from May. Three months passed but, they did not credited my refund to my account. Despite SPICEJET airlines transacted the amount into the mediator platform i.e IRCTC AIR in the month of March for cancellation of tickets due to airlines.
I would like to inform that I submitted all the documents they asked for refund formalities.
I have been waiting for the refund for the last 3 months.
Please take the necessary action.

Unable to recieve OTP on mobile due to which in my account section my transaction history was not showing and I was unable to cancel my e ticket.
Also unable to complete verification process.Email verification has been done.

Dear Sir/Madam,

The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.
Earlier also I tried to complete the verification process but same thing happened. and now after 3-4 months i am trying again since last 1 hour and still no sign on OTP for verification. and without that website is not allowing me to even search a train.
Name: Deepika
user name for irctc: deeeepi

Kindly check and resolve as soon as possible, as I have to make online booking.

Thanks & Regards,
Deepika

Dear Sir/Madam,

I am a traveller,

The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

Kindly check and resolve as soon as possible, as I have to take printouts of my booked tickets and make another online booking.

I'm not recieving any OTP for login to my account

Dear Sir,

My name is Najmul Haque and I was traveling from Katpadi (KPD) to Howrah (HWH) by train.
Bad for lunch as meal what they served, it was an awful experience for me and some items were missing, it was like they took it from some local shop and selling it here in the name of IRCTC.

I orders 1 Non-Veg chiken meal, where they provide rice with one curry and fried chiken 3 pcs very small. Chapatis, curd everything was missing and they charged 150 INR. And didn't provide any bill too. Which is also higer than the rates (130 INR) showing on website.

I would like you to look into this sincerely and take action against such cases at the earliest.

I'm expecting a refund of my bill. Hope you will consider this.

Here are train details below
Train Number - 02874
My PNR number - [protected]
Coach and seat number - B1, 23

Thanks and regards

Najmul Haque.

Few Month Ago I try To Verify my Number To Irctc Account please Resolve my Problem
My Id:-CIIP123456

Hi Sir/madam,

I tried to book a ticket yesterday (8th July, 2021) which is failed to book and show that "No seats available - Transaction dropped". But amount was debited from my account. Please rectify my complaint as early as possible and credit the same amount.

Date:[protected]
Booking transaction ID: [protected]
Train number: 01021
Debited amount: ₹ 552.78

Thank you

Dear Sir/Madam,

PNR : [protected], Refunded Amount Still Not Received.
Please Refund Urjent.

Thanks & Regards,
Sankar Duba
[protected]

I've cancelled a ticket which I booked from website of railyatri.co.in on 01/072021. But not get refund money till now.

Respected sir /mam its already nearly 2 months to my ticket cancelled but their is still no refund given of my 2 tickets also transaction id -[protected] (PNR- HM4BFT) & [protected] ( PNR- FFQQ8V )..i have sent my both id s bank statement in my last mails ...& also called on ur customer care no -[protected]...almost called every 10 days in last 40 days but their is no solution for this problem .so i request u to clear my refunds as quick as possible...so that i can use that money which is with irctc from last 2 months ... my mail id which is registered to irctc is [protected]@gmail.com & my mobile no-[protected]

PNR --- [protected]
Given Bellow Refund details by IRCTC
Order no. : [protected]

Refund Date : 20 May, 12:00 AM

Refund RRN No. :[protected]

Refund Amount : 285.00

As per given details given by IRCTC care refund is initiated but in my bank account amount is not credited yet kindly resolve my issue sir I request you my contact no. [protected] or [protected]

We booked the following tickets and this was cancelled due to Pandemic. I have sent several emails to IRCTC and they just do not respond. When contacted on phone they give excuses like Gateway error etc. It's been over 1.8 years I am struggling to get my hard earned money from them.

 Kochi to MumbaiTrans id : [protected]Ticket NumberThilothama
[protected]Preethi[protected]Siddhitha[protected]Siddhesh
[protected]

I was booking a 3rd AC ticket today, under Tatkal scheme seats were available 50 with cost around 1200 per person, as soon as I was booking the ticket I got PQWL, I searched for Premium Tatkal then and found that 4 seats were available in 3rd AC and prices were same, as soon as I booked the ticket price was increased from 1200 to 4500 for 1 person, it was emergency so I booked a ticket for my parents.

As a government body IRCTC should not cheat users like this, middle class can only travel to trains because they can't afford Airline charges, if IRCTC takes the same charges where should middle class people will go.

This is actually a fraud by IRCTC and they should return the money.

Train Number : 02296
From : BXR
To : ET
Journey Date : 26-06-21
Person name : Dadan singh and Devmuni Devi

I have paid money via Google pay but the ticket is not confirmed by irctc.

Dear Sir

I have registered myself as individual to Book rail ticket in IRCTC.
My user id is anandam62 . My registered mobile no. is [protected]. Despite my repeated attempt i am not able to get otp from the irctc resulting in not able to access the IRCTC PORTAL.

Collies are charging more than 1000 for taking luggage from Platform 1 to 6 at Hazrat Nizamuddin Railway Station. They are making group and harassing the travellers.

Dear Authority refer pnr [protected] on which the senior citizen passengers travelled and pnr [protected] was filed under TDR

Names: Pratap Bhanji Pasad age74 and Kastur Pratap Pasad age 70
Reason for filing TDR : train diverted from its origin that is from Bhuj to Ahmedabad

passengers travelled by road to Ahmedabad but were unsure to reach on time to board train, so they filed TDR for pnr [protected].

Later they booked again as they were in position to board the Train from Ahmedabad.

The reason for repudiation was passenger travelled, yes they have travelled but through new pnr ticket.

Have already done series of email explaining the facts, but the TTE attending the coach on that date mentioned both the pnr marked.

Please understand the passengers and senior citizens and only when they were assured that they can reach on time, booked new ticket.

There is no reason whatsoever for them to mark both the pnr.

Do look into the matter and do the needful.

Regards