Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1
Last updated Apr 21, 2024
Complaints 10797
Resolved
1834
Unresolved
8963
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 469

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
C
conume123
from Mumbai, Maharashtra
Report
Copy

Refund of amount rs 6392.00

Address:Pune, Maharashtra

I tried to book e-ticket train no. 12149 from Pune to Patna on[protected]. I used debit card of SBI. While doing payment, it took long time and session expired. I could not book e-ticket but amount Rs 6392.00 was debited from my account debit card no. 622xxx6878 vide IRCTC txn no.[protected] on POS SBIRCTC.

I therefore request you to refund my money back as I have not booked e-ticket on line using SBI debit card and PNR...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
L
lekhya25
from Mumbai, Maharashtra
Report
Copy

Unable to find Station in Boarding Point - eticket

Address:Mumbai City, Maharashtra

Hello All, I have to book a ticket from HOSUR(HSRA) to Thane(TNA) in Train 11014 (LTT Coimbatore Express) However, my boarding station is GOOTY(GY) . I am unable to find this station alone in the list of Boarding points. All other stations are available.. This is happening for other trains as well.. I need to book this way, as the tickets are available from the source/originating station.. Could you please resolve this issue...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
asiqu
from Delhi, Delhi
Report
Copy

TDR for cancelled ticket

Address:Vadodara, Gujarat

There is no such rules for the TDR if train is cancelled by INDIAN RAILWAY. .when I filing my TDR today for the journey of 13th after 10 days they are not agree to accept my file cause it dues after 7 days. My PNR is [protected] So how can a customer get know about such thing when he was outstation. file my complain and rever tback...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Padma Raparthy
from Delhi, Delhi
Report
Copy

Debited money from account, but ticket not booked

Address:Gulbarga, Karnataka

I tried to book Tatkal tickets online from Ligampally to Malkhaid road on 22 February 2014, after giving all the due details, money of Rs.472/- got debited from my account but ticket was booked. Irctc website was showing " settlement requested, payment not received from bank" Plz refund the money back in my account as the ticket is not booked asap....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
ankit95sisodia
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

money is not refunded after cancellation of e ticket through irctc

Address:Kanpur, Uttar Pradesh

I (ankit sisodia)cancelled my railway cc e ticket pnr no [protected] from kanpur (cnb) to new delhi(ndls) on 09.02.2014 train no: 12003, date of journey: 09.02.2014, transaction ID: [protected]. In irctc website it is showing that your ticket was cancelled and money was refunded to your account, But I didnt receive any refund from irctc. They are given some receipt no in there website receipt number:[protected] for my refund which I did...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
adinath havale
from Pune, Maharashtra
Report
Copy

Transaction failed ticket book

Address:Pune, Maharashtra

Dear sir/madam i am adinath havale transaction failed ticket book please refund my amount
Rs241.24 below ticket history

Ticket History


Pnr Number: 0 Transaction ID: [protected] Train No: 12169
Train Name: SUR INTERCITY From Station: (PUNE) To Station: (SUR)
Date Of Journey: 27-Feb-2014 Class: 2S Boarding: (PUNE)
Resv Upto: (SUR) Date Of Booking: 17-Feb-2014 Total Fare:...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
als400400
from Chennai, Tamil Nadu
Report
Copy

cancelled ticket money not refunded

Address:Chennai, Tamil Nadu

i have cancelled a ticket and the money has not been refunded Cancelled Date: 07-FEB-2014 Refund Amount: Rs 1635.0 Receipt Number: S4883098/158/RCTC02014 Refund Date: 10-FEB-2014 its showing that it has been rfunded but the money has not been credited in my account. my mobile no. is [protected] my email is [protected]@gmail.com...
Helpful
Be the first one to find this review helpful
Found this helpful?
3 Comments
Report
Copy
P
priya.ebl77
from Delhi, Delhi
Report
Copy

Registration amount refunded

Address:New Delhi, Delhi

I want to inform you that i have pay the amt of rs5500/- for irctc registration but i dont requird from easy bill india service my ref no is 7513162 date-27/01/2014 pls refund my credit amt fast in my axis bank a/c no [protected].


Thanking you

Priya
Mob-[protected], [protected]...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
K
kunalnitw
from Mumbai, Maharashtra
Report
Copy

TDR filed, but not showing in history

Address:Gurgaon, Haryana

Dear Team,

I have filed TDR from my IRCTC account for this ticket. PNR number:[protected]. I have also seen at that time that is has assigned to north Zone railway. But now in my history it has not showing.

I have selected in the reason as "train late more than three hours and passenger not travelled".
This train has been delayed by more than 12 hours.

Kindly raise a complaint...
Helpful
2 other people found this review helpful
2 found this helpful
Write a comment
Report
Copy
A
arlal
from Patna, Bihar
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Tdr file

Address:Kollam, Kerala

I was booked two 3ac tickets on date 21/01/2014, bearing pnr no: [protected], unfortunatly i was missed that train, so i file tdr refund request. And i didn't get that amount, now i am searched tdr history in irctc site, they show the status is "regretted", but the reason is not explained.Hence i want justice....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
N
namitgupta007
from Amritsar, Punjab
Report
Copy

Amount debited but online railway ticket not booked?

Address:Amritsar, Punjab

sir/madam, i had book a train ticket on 10 feb . But, unfortunately the train ticket was not booked and the money was debited from my account plz help me below is the train ticket detail ( THIS MENTIONED DETAIL I HAVE GOT FROM MY BANK PASS BOOK ) PNR number ---- [protected] TRAIN NO.[protected] FROM STATION (ASR) TO STATION (CDG) Date Of Journey[protected]/02/2014 Class -------- AC CHAIR TOTAL FARE[protected].47...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
deepakkarma
from Mumbai, Maharashtra
Report
Copy

TDR not processing

Address:Bhopal, Madhya Pradesh

I have submit TDR for the ticket through which passengers are not travelled.But IRCTC reply that passengers travelled. One ticket o[censored]dhyog nagari from bhopal to mumbai for which i have filed TDR because passengers not travelled because Tckt was in RAC. Second ticket of Habibganj from habibganj(bhopal) to Mumbai from which the same passengers travelled.i have given the proof of ticket of the passengers..and mailed to [protected]@irctc.co.in...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Bangalore, Karnataka

I booked a general sleeper ticket on 12/12/2014 from Bellary to Bangalore(Travel Date on 25/02/2014) in irctc website. Money got deducted from my Kotak Bank Account but ticket was not booked. Name : Srinivas Transaction Reference Number:[protected] Account Number : XX2183 Amount of Money Deducted : Rs. 211.24 Mobile Number: [protected] Email Id : [protected]@gmail.com Please refund my money soon otherwise I will have to take legal...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
behlr
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Amount debited from acct without releasing the ticket.

Address:New Delhi, Delhi

I have booked my ticket for 22nd Feb from Sawai Madhopur to Nzm in August Kranti Express train 10 Feb.This is to inform you that ticket amount of Rs 752/ was debited from my credit car but ticket was not issued. Kindly check and release the credit amount of Rs 752/ in my credit card at the earliest. regards Rajesh Behl [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
achintyabiswas
Report
Copy

Not refund money

Address:Howrah, West Bengal

I was going to purches a ticket through IRCTC from my personal irctc email id biswas_ac.dated 05/2/2014 at 10.27a.m From my SBI Account no [protected] Rs.2242.00 had been deducted but I am not received the ticket from IRCTC. Transaction no.[protected] not received refund the same. Please refund the same as early as possible....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Bangalore, Karnataka

I have parked my two wheeler and Bangalore city station at 8th platform back side on last saturday 5.45am went to janashatabdi and next day when back at 10PM on sunday charged 100 including helmet charge. is this affordable cost 50 rupees per day for two wheeler by railway. This is second time happened to me, simply people over they collecting money showing rowdism and arguing with customers. why railway can't take proper action and...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sm1le
Report
Copy

Refund rejected

Address:Kanpur, Uttar Pradesh

I cancelled a ticket of 17 january 2014 whose pnr no. Was [protected]. Its scheduled departure was 6:00am but it was late by 11 hours. So i called the customer care no. [protected] twice and asked if i would cancel my ticket what would happen and the person replied that you will get full refund of your ticket and said to choose the option train late by more than 3 hours.
I also confirmed the customer care person who was on line when...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Bala Kittu
from Hyderabad, Telangana
Report
Copy

IRCTC Ticket Not Booked But Balance Deducted

Address:Hyderabad, Andhra Pradesh

Dear Sir/Madam, My Name is bala Krishna I booked four Tickets Tickets not booked and payment was dectected - IRCTC I booked an e-ticket Tatkal reservation from secunderabad to shiridi on 06-Feb-2014 . The balance got deducted Rs 1, 771.24. Its showing Transsaction Reference Number [protected] IGQ7045849 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT Plz.check out my claim and Confirm me immediately.It is your most kindness. MY...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
E
enggravi14
from Tadepallegudem, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

IRCTC - Money deducted, but ticket is not booked

Address:Indore, Madhya Pradesh

[protected]igq7026573 transfer to [protected] sbi
E tatkal reservation from indore to hazrat nizamuddin by intercity exp. 12415
Travel plan on 07 feb 2014
Money 501.24 deducted from sbi net banking mode but tkt is not booked to me
After payment, an error occured, many time try to further but no output come...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Komal Khatkole
from Mumbai, Maharashtra
Report
Copy

reactivate irctc online account

Address:Pune, Maharashtra

This iskomal, long ago i have account on irctc that account has been deactivated. so please activate the account as soon as possible. and send me the password to my registered mail id my mail id is - [protected]@gmail.com mobile no- [protected] userid- khatkolekoma...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy