Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi, I request to the Indian Railway ministry to improve the response time of the irctc.co.in site. We really got fed up with the way site response on each action performed. Please do something to save the time of people. We do opt for online booking to save the time and avoid the long queues at the railway booking counters but online booking is taking more time than manual booking counters. For such a populated country having the single site for booking the tickets would not be sufficient and if having the single site is the limit then you should maintain the high end servers which can respond very fast to the user requests. Though IRCTC app is launched for Windows 8 phone but still many people don't use the same as most of the population are still using windows XP or Windows 7 or Andriod, IOS7. In the proof attached with the complain you can see that I highlighted the loading symbol on the top left corner even after selecting the payment mode. I nearly waited for 30 minutes for next page to appear. I request you to seriously look into this matter and think over these concerns. Thanks, Bhupender Agarwal

1. I am trying to book the ticket during tatkal and normal timings, many times my money got was transferred to IRCTC but booking failed due to the IRCTC web site very slow response, it get time out. 2. Again so am wasting my time again logging into the website, they charge so much for tatkal tickets and online booking, why cannot they maintain the website properly. 3. There are many technologies available now a days they can use that example cloud they can use that infrastructure during peak hours say morning 9:00 AM to 9:00 PM 4. An legal case has to be filed against the railway department and minister regarding the same., 5. May people say around 18 - 20 lakh people are affected per day think how many per year. 6. Who will pay for our time which we are wasting in booking tickets. Please take this has a serious issue, one more think they have to pay interest for the money what ever is getting detected from account for one week or what ever it is till the repayment with bank interest.

Today i.e 26.04.2014 in the morning i.e from 6.00 am onwards, i am trying to book the railway ticket from KCG - Tenali by Repelly Passenger as after 8.00 am IRCTC web site was not opening and processing very slowly.
.
IRCTC web site is opening and fill up all passenger details along with my credit card details. In the last page, OTP is not generating even though i tried so many times. I click resend OTP option also. Even though, OTP is not generating . I fed up with this situation.

After 8.00 AM, all OTP received my cell phone at a time and automatically. Now what is the use ? That means Up to 8.00 AM, IRCTC web site was not functioning properly may be technical mistake or human mistake or manipulating .

After 8.00 am, IRCTC web site was not opening at all. So please enquiry on this matter.

prasad
[protected]

Hello, I had booked a ticket (PNR no [protected]) to travel from Ajmer(Aii) to Jaipur (JP) on 24th Feb 2014 but i could not travel, so i filed a TDR on same day i.e. 24th Feb 2014. However the TDR has been rejected on 22-Apr-2014 with the reason "No EDR has been filed against this particular PNR". If the TT did not file an exception data report then why am I being penalized ? Kindly process the TDR and refund the appropriate amount to my account. The Details are as under. PNR NO : [protected] Booking Date :[protected] Date Of Joureny :[protected] TDR Filed Date :[protected] Reason to file TDR : Passenger not travelled Transaction Id. : [protected] Reference No : ekt[protected] Train No :12988 ; Train from:- Jaipur (JP) ; To:- Ajmer (AII)

SIR, My problem is that i cancalled my ticket on 09.04.2014 PNR NO [protected] Amt .895 will not refunded in my account . i told to customer care this problem but he told me your amount to be refunded in your account but i check my account money is not refuned.

account no .[protected] SBI

MOBILE NO. [protected]

EMAIL ID singh.[protected]@yahoo.in

Sir, While i am taking online reservation for my journey with out getting ticket an amount of Rs. 973.72 was debited from SB account.The particulars as shown below Txn Date Value Date Description Ref No./ChequeNo.Debit Credit Balance21 Apr201421 Apr2014POS PRCH-POS[protected] IRCTC-973.72 Without getting ticket, the above amount was debited from account, hence i request the kind authorities look into the matter and see that the return of amount from IRCTC Yours faithfully M.Uma Maheswara rao, (C)[protected] my email address :[protected]@gmail.com

FAILED PAYMENT REFUND STATUS S No. Transaction ID Pay Status Reservation Status Total Amount Bank 1 [protected] Settlement Requested Not Booked Rs 551 ICICI 2 [protected] Payment Settled Not Booked Rs 551 CITI 3 [protected] Settlement Failed Not Booked Rs 551 ICICI 4 [protected] Settlement Failed Not Booked Rs 596 ICICIBANK 5 [protected] Payment Settled Not Booked Rs 306 ICICI 6 [protected] Settlement Failed Not Booked Rs 931 ICICI 7 [protected] Settlement Failed Not Booked Rs 1431 ICICIBANK 8 [protected] Payment Settled Not Booked Rs 256 CITI 9 [protected] Settlement Failed Not Booked Rs 271 ICICI 10 [protected] Settlement Failed Not Booked Rs 271 ICICI sir i have made all these payments through irctc but i didt got my refund amount please do check though this and proceed to my refund in process and contact me[protected] THARUN ABHIRAAJ

today 21.04.2014 i made a payment through credit card icici bank in irctc for booking of travelling tickets to train, i booked four tickets and hence payment has been process but till now i dint yet got a tickets and website shows the transation has failed has been failed. i kindly request you to help me to get my refund amt or else processed for booking tickets..
Your ICICI Bank Credit Card XXXX2011 has been used for a transaction of INR 551.24 at www.irctc.co.in (April 21, 2014; 10:35:05 hrs.

sir/mem i booked a ticket 19-nov.-2012 agc ltt train no.01006 jat ltt exp class 3AC PNR NO IS [protected], THIS TRAIN IS CANCLE /MORE THAN 20 HOURS LATE I FILLED TDR BUT THIS TDR STATUS REGRETED PLS CHECK AGAIN &amp; REFUND ME AS WELL AS POSSIBLE. REGARDS:- PRAVEEN JAIN jain computer associates 7/85 behind jain temple, morena m.p 476001 MOB:-.[protected], Ph.[protected] reply by irctc mention below [protected]@irctc.co.in 3/4/13 to me Dear Customer, Sorry for the inconvenience.Kindly note that the refund case of PNR No.[protected] has been regretted by CR Railway on 20-Nov-2012.Now we have sent letter to CR Railway on 4-March-2013 stating that 'Train Cancelled.', so please reopen the case . As soon as refund, if any, received it will be credited to your card account. With regards, TDR PROCESS TEAM ________________________________________________________________________ This is a system generated mail. Please do not reply to this email ID. If you have a query or need any clarification you may: (1) Email Us at [protected]@irctc.co.in ________________________________________________________________________ [protected] Forwarded message[protected] From: <[protected]@irctc.co.in> Date: Sat, Apr 6, 2013 at 5:35 PM Subject: Email From IRCTC To: shubham.[protected]@gmail.com Dear Customer, Sorry for the inconvenience.Kindly note that your refund case of PNR No.[protected] has been forwarded to CCM/CR Railway on 04-Mar-2013 As refund is yet to be received from concerned railway, we have sent a reminder on 6-April-2013 with all the papers pertaining to your refund case to concerned railway. As soon as refund, if any, received it will be credited to your card account. With regards, TDR TEAM ________________________________________________________________________ This is a system generated mail. Please do not reply to this email ID. If you have a query or need any clarification you may: (1) Email Us at [protected]@irctc.co.in ________________________________________________________________________

Sir, it is for your information that I have book my ticket for train no : 13006 ASR HWH MAIL in AC 3 from VARANASI TO PATNA JN. on journey date 6/5/2014 . The amount has been debited from my account but the ticket has not been booked. Therefore kindly issue the ticket or refund the amount. DETAILS- date: 19-Apr[protected]Apr-2014) Narration: TO TRANSFER INB IRCTC Railway tkt booking Ref.No. : [protected]IGT3572921 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT debit: 492.47 CONTACT NO- [protected];[protected]

The Indian Railways Online booking website: https://www.irctc.co.in is a useless website that wastes the precious time and energies of its consumers. Bookings take upto four hours. The site closes midway. Money is debited but tickets not booked. The deducted money takes upto ten days for refund while no interest is paid. This organisation is deficient in service. 'Experience the new lightweight version of website during tatkal hours' is also useless. Venkatesh Naidu

I have filed TDR for 3Tier AC ticket for ticket dated 13 Feb 2014 1 day before actual departure, i didn't traveled on 13/02/2014 with PNR no [protected] on Train no 12443,

But IRCTC send me mail "With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : CNR190214V59231 and the reason being : 'As per chart, passenger has travelled' "
this is complete lie and mafia elements in IRCTC with TT sold ticket to any other person

you can see my IRCTC Booking history that i have traveled on 16/02/2014 in Train number 02815 with PNR no [protected].

How can it be possible that i traveled on 13/02/2014 and after 3 days on 16/02/2014 from Gaya to New Delhi.

Please check it properly, otherwise i will file case in consumer court.

Dear Sir/Madam,

PNR Number : [protected]
Transaction ID : [protected]
Train No & Name : 12163/ Chennai Express
Date of Journey : 22 December 2013
Number of Tickets : 6

I would like to inform you that the above six tickets were booked on 23 Oct 2013 and the status for the same was showing as waitlisted for the journey commenced on 22 Dec 2013. Please note only three out of the same was declared as RAC on the journey date.

Further, kindly note that I have still not received the refund credits for the unconfirmed tickets from your end.

Please check and do the needful at the earliest.

Yours sincerely,
Sharmila Cruz

please help sir i have forgotten my password and security question answer my user id on irctc is sbhat12345 and registered email address is [protected]@gmail.com and phone no is [protected] please send the password to my email or phone number imediately i hope you will look to this problem

I had file the TDR against the PNR no .[protected] . Reason: I am travelling from Kanpur Central to Anand Vihar Terminal through train 22405 Bagalpur to AnandVihar Garib Rath on 23/3/14 at 2:55 AM. But I came to known that train was late and it will come on 24/3/14 on Monday. So I raised the TDR process on 23/3/14 at 10:23 AM.. Now IRCTC says that train was not late and it came on 23/3/14 at right time. However i manage to get the prove from Kanpur Cental railway authority that train was late and came on 24/3/14 on plat form no.2 . If you can ask i will share with you. But till now i am not getting any response from IRCTC to refund my money. Pls. helpout me. SHIVAM VERMA [protected]@gmail.com [protected]

Hello Sir,

PNR No. "[protected] " date of journey 18 Jan. 2014 The Train was late for more than 5 hours .actual time of departure was after 06:50 AM on 18 Jan.2014 and TDR Filed on 18 Jan 2014 at approx 09:30 AM. As per revised rule (D) Train Running More than Three hours Late.

That day passenger traveled another train with Journal ticket


Full refund is permissible if refund is obtained/online TDR filed before actual departure of the train. No refund is admissible if ticket is cancelled/online TDR is filed after actual departure of the train but it is found that my TDR has been regretted. Why not known. it is requested to look into the matter for redressal of the same on priority basis.

.Please Advise

sir, i tried to book train ticket from ndls to rpj on date 12/04/2014, travel planned date 13/04/2014, amount debited on my sbi account, but ticket not received, Session Expired NAME . Sumeet Adwani BANK SBI Amount Deducted Rs. 627.47 TRAIN ref No. IGT0626702 On DATE 12/04/2014 10:30:31 Please reply as early as possible

I have booked a ticket on 26-Mar-2014 having pnr no [protected], and my transaction ID was [protected]. I then cancelled this ticket on 27-MAR-2014, as ticket was not confirmed. But still i have not got the refunded money for it while IRCTC shows that amount has been refunded.My cancellation Receipt Number:[protected] Refund Date: 29-MAR-2014Cancelled Date: 27-MAR-2014 Refund Amount: Rs 295.0 .IRCTC is showing the refund status as refunded on 29-MAR-2014.But i have not get any amount in my account. I have done the payment by ICICI Credit Card which is visa card...

Sir, I had booked under eticket option through my user ID and password in the website of irctc on 10th April at 03.28 PM for journey from H.Nizamuddin to Bangalore City on 9th June 2014 in train No.22694 (Radhani) and made payment through SBI Internet Banking and amount of Rs.2422.47 (under senior citizen quota) and amount debited to my current a/c.No.[protected] maintained at SBI, Bangalore City. However, eticket not generated and PNR not sent to my mobile No. so far. I had checked booked history also but no information therein. It appears that the transaction has failed after payment. Kindly look into the same and refund the amount immediately and permit me to book another ticket. My mobile No.[protected] and email id is citizen.[protected]@gmail.com guruprasad hl

I have booked a ticket on 30-MAR-2014 having pnr no [protected], and my transaction ID was [protected]. I then cancelled this ticket same day on 30-MAR-2014. But still i have not got the refunded money for it while IRCTC shows that amount has been refunded.My cancellation Receipt Number:[protected] Refund Date: 03-APR-2014Cancelled Date: 30-MAR-2014 Refund Amount: Rs 1260.0 .IRCTC is showing the refund status as refunded on 3rd April.But i have not get any amount in my account. I have done the payment by Bank of Baroda debit card which is visa card.