Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have booked tickets under Tatkal scheme for journey from Agra to Delhi in Swarna jayanti express on[protected] as the scheduled time is to arrive at agra statiion is 14.05 on[protected] but the same has been arrived at around 3.00 am on[protected] and i filed TDR on[protected] with the reason that train has been delayed for more than 3 hours. On may 21st I received a mail from [protected]@irctc.co.in that refund has been refused on the ground that there is no delay in train timings. On that day we waited in the agra station for more than 6 hours for the train as there were no trains to delhi from agra as some thing has happened all the trains were delay on that particular day. Is there any remedy to prove that train was actually delay and can get back my refund. Regards Subrahmanyam PL

Train no:12321 how mumbai mail cancelled on17/12/2013 .IRTC AUTHORITY ASSURE ME THAT AFTER THREE MONTH THE REFUND AMOUNT WILL BE AUTOMITACALLY CREDIT IN YOUR ACCOUNT. BUT AMOUNT NOT YET BEEN CREDITED.IT IS FAULT OF RAILWAY. IF YOU ARE NOT RESPONDED PROPERLY I WILL KNOCKED TO CONSUMER COURT.TREAT IT URGENTLY

Place: Chennai Central This incident was happened on 20.05.2014, 4 am. I bought some snacks and cool drinks from the IRCTC stall located at Platform No. 11 at Chennai Central Railway Station (Stall No 7). The shop-keeper has charged extra 5 rupees on each item. When I asked why you are charging extra than MRP, he simply replied "its night service." Is there any solution, whether IRCTC will take action against the stall keepers. This is not only in that particular stall, the same condition was throughout the whole station. If necessary action will not taken, I will make this as a issue on social websites such as facebook, twitter and etc.

Hi To All, Last week I have traveled to my Native (Nagercoil) through 'Anandhapuri Express".Really very much disappointed with the service of Southern railway...My opposite berth aged person was bought a "parotta' from a authorized food sellers of southern Railway.It was totally dried and the side dish was like a salid..If we are putting this food item to dog, definitely it never eat it and the cost is also very high...TTR is not taking care of it, if we are complaining means they will give some money to that TTR.So he wont react... Government organizations are not giving any care to public.one day, the government officials also will get suffered by these type bad service..definitely, that time they will get angry...Really funny peoples... P.Bebith Raja

From: BASANT SOMANY 7, ROYD STREET 3rd floor Flat No.25 PARK STREET KOLKATA-700 016 PHONE NO.[protected] / [protected] / [protected] E-MAIL id:[protected]@gmail.com Dear sir, I had booked an E- ticket from Howrah to Surat Train no.12384 HWH ADI EXPRESS on 07/05/2014 vide PNR no.[protected] Transaction id -[protected]. The date of journey was 23/05/2014 and i had cancelled the ticket on 17/05/2014 and an amount of Rs.57 was deducted as cancellation charges and Rs.1600 was to be credited in my account but to my utter surprise not single penny is credited into my account till date. I had booked the ticket through my Debit Card after which the cancellation amount was to be credited automatically Kindly do the needful at the earliest and oblige Thanking you Yours faithfully BASANT SOMANY PHONE NO.[protected] / [protected]

i am bansi manvar.. I hv booked 2 tickets on 14/05/14 for rajkot to jabalpur from my axis bank debit card... 1 for 11/06/14 3AC.. And 2nd for 13/06/14 Sleeper... For which money deducted but not getting tickets and not showing in booking history... Refund back my fees not occur since 6 days...

My IRCTC account " jbzbharat " deactivated . I assure you that I've been using this account past two approx and I hav never used this account for any Fradulent activities. I am supposed to travel on 20th June & 26 June and need to get the printout of the same or may be cancel those tickets. Wish to Reactivate that account But the Person in Customer Support Mr Khalil Ahmed is not understanding that I Have only one mobile no and email id, I Cannot create a new account Please help In reactivating.

IRCTC not refund even after filing TDR Tranasction ID: [protected] PNR Number: [protected] TDR Entry Date: 21-Feb-2014 The train was late by almost 8 hours, so cancelled the tickets by raising TDR and travelled by own.mIt is almost 3 months but still the amount is not refunded.

departure date :18th may a.c. not working no response by electrical engineer he told that it will not work since it was not working for last three trips(as told by him), then why no action was taken. we are suffering a lot due to hot atmosphere. please take immediate action.

I had purchased a ticket from Nellayi Railway Station to Guruvayur at 0715 hrs. on 8-5-2014. The train was 1 hour late and subsequently cancelled around 08.30 hours. Again 9'o clock passenger to Trichur was also cancelled by the Railway authorities. When I approached for refund of ticket fare, counter staff refused to give back the money. According to them they have clear instructions from the higher authorities not to refund. I shall now request you to kindly arrange a refund of Rs.10/- at my residential address -as below. Radhakrishnan Vellayath Rock Garden Muriyad-680693 Kallettumkara via Trichur dist.Kerala state Mobile:[protected]

I have logged in IRCTC.CO.IN website on[protected] time 10.00 am for the booking of Tatkal Railway Ticket. I have faced lots of problem while booking my ticket, (1) The site is too much slow (2) The site shows its business and process the ticket. (3) There is no proper, correct and exact information of seats available provided while booking the tatkal ticket. (4) When tatkal ticket is available in the train the sites uses to show the availability but makes the server too slow that while processing the payment section one gets trapped. (5) As the transaction could not be completed, ticket is not booked. On the other hand money is deducted from the account and transferred to IRCTC and IRCTC displays a result transaction settlement request. Money is being with IRCTC for 2-10 days (6) Once if ticket is not booked again I have to made a booking for tatkal ticket during that time the ticket comes to the position of waiting list. On the above problem I want to say that I got mentally hashed by the IRCTC site I feel like I have been cheated while making the transaction as the money got deducted (i.e Rs.3397 Transaction ID : [protected]) and I am with empty hand, My money will be with IRCTC for several days. I was scarred to book another tatkal ticket as again the Transaction will be shown not completed and money will be deducted from my account. The site scared a lot. Many a Time Online Ticket use to not confirmed and Money stays with IRCTC for several days. Few day back my ticket was booked for[protected] ticket was in waiting list. Ticket not confirmed (Transaction ID : [protected], Amount Rs. 2617.47) is still with IRCTC.CO.IN for how many days it will be I dont know. I will kindly request Railway Board Members and the people to look in the issue of the Tatkal Ticket Booking through IRCTC.CO.IN which is cheating people. I have been cheated and mentally harassed with the service provided by the IRCTC which uses to charge we people with the IRCTC Service Charges# (Incl. of Service Tax) The Railway Board Members should take this matter seriously as this is the Government Railway for the people not to profit any individual. Tatkal itself mean an emergency so if I am being harassed in an emergency it may hamper the life style. Am uploading some images of the failed transaction and messages which is displayed by IRCTC.CO.IN It may be helpful

Hi, Without any proper reason my account is deactivated.That cause me so many trouble. please help me to and try to restore my ID . There is so many plan ticket with this ID and I need this ID for my future plan travel. My ID --vinocmc Please contact me on this mail [protected]@rediffmail.com

Very poor website in the world - only one IRCTC. IRCTC working under some agencies not under by central government. Its true. I[censored] say, this website slow is because of number o[censored]sers is high. Why the same is not happening in private users like Google/Yahoo.. Etc., If I have to book the tickets through agency, I am getting freely. If this is the thing, why u are keeping the website for customers. Please do the needful.
G VIJAYA KUMAR
91 [protected]

IRCTC provides a useless e-ticket booking interface which is slower than watching a banyan tree grow. There are thousands of technology companies in India any of which is capable of building a more than decent website. Yet they stick with whoever is doing their website currently and torture passengers. This just proves their utter contempt for their customers. Please ask them to have a tie up with a decent software company and provide a good website so that passengers can book a ticket without needing an hour and a half and lots of good luck. Any college student can make a website 10 times better than their current site.

sir my name is jignesh p barot and i have booked 4 e ticket with pnr no [protected] for dt:- 8/02/14 from ernaculam to ahmedabad in w/l status and after chart confirmation only 2 tickets was confirm so we had to travel only 2 person for other 2 person we have obtain certificate for claiming refund of fare from tte and also file tdr online for refund claim we have also posted a original copy of claiming certificate to group general manager, irctc ltd new delhi by registered post no= EG[protected]IN on date 11/02/14 and it is delivered to authority on 14/02/14 tdr filling no is ekt[protected] and since last 3 month there is under process they are saying railway department not giving confirmation their last mail was as follow Dear Customer, Sorry for the inconvenience.Kindly note that your refund case of PNR No.[protected] has been forwarded to CCM/NWR Railway on 21-Mar-2014 As refund is yet to be received from concerned railway, we have sent a reminder on 23-April-2014 with all the papers pertaining to your refund case to concerned railway. As soon as refund, if any, received it will be credited to your card account. With regards, TDR TEAM i have provided all the proper certificate and documents of proof although they are delaying my refund so pls help me jignesh barot vadodara

I have booked 3 online tickets .one from Alappuzha to New Delhi-PNR No.[protected]-transaction id [protected] and two nos.from New Delhi to Alappuzha- PNR No[protected]- transaction id [protected] under my user id KAYI. My user id and password is seen deactivated by irctc on 07.5.14. I have to cancel the above tickets.As my login password and user id is deactivated, I cannot cancel the tickets. Kindly take necessary action to re-activate my login id and password so as to enable me to cancel the e-tickets and get refund from irctc.

Dear Sir,

This is for kind attention that the following two tickets were cancelled on 01/05/2014. Till date it has not credited to my card a/c. Still showing "Approved" in your portal. Could you please look into the same. As per my earlier experience amount always refunded maximum by 3 days . For your refernce please find below the details.

Tr id # [protected] - PNR # [protected] - Amount - Rs.1861.24
Tr id # [protected] - PNR # [protected] - Amount - Rs.4612.47

I travelled with my family in Chennai express-no-22681 in 2AC coach A2 on 07/05-
Bedspreads given to us were dirty and full of bedbugs. Even pillows had blood stains and had stinking smell.

Due to bed bugs biting, my kid developed skin rashes and we could not sleep during the entire journey .

1.After spending 2710 Rs for the comfortable journey, I fail to understand why I should undergo such painful journey and I would request irctc to take action against the agency outsourced to this job to prevent recurrence. The same was highlighted and shown to TTR also.
2.I also request irctc to arrange for refunding the 2AC fare charged to me and after deducting unreserved class fare from Mysore to Chennai.I am unable to upload photos in this web page due to error.But, I have mailed all photo proof to IRCTC today.(
[protected]@irctc.com, [protected]@

irctc.co.in)

Hope they take action to prevent recurrence.I do not want some other kid to suffer like this.

Dear Sir,

I have booked a ticket to vizianagaram from bangalore on 17-oct-2013. The train was scheduled to depart on 17-oct-2013 at 23.00 hrs. But it was re-scheduled to 18-oct-2013 at 17.00 hrs. i.e train is running late more than 17hrs. So, I have filed a TDR with IRCTC by email on 18-oct-2013. The TDR no .is ekt[protected]. Till now the issue is not solved. Whenever I send a mail, they reply that it has been forwarded to the concerned department.

I request you to help me in getting the issue resolved.

Regards
T.S.V Raja
[protected]

i have booked a ticket from irctc on 7 may 2014 from NDLS to LKO through NDLS LKO AC EXP.for date[protected] with transaction id [protected].Payement is deducted from bank andpayement status is showing"SETTELMENT REQUESTED" in "Failed Payment Refund Status".Where as from my bank amount of Rs.1442 has been deducted and i had also not got any ticket against such payement. kindly refund my money which has been deducted.