Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi Sir / Madam, I have booked a ticket dated 1st November 2013, I have filed a tdr also for the same but after the completion of 3 months I am yet to receive my money. PFB the other details: PNR Number: [protected] Transaction ID: [protected] TDR Details Reason For TDR: Party Partially Confirmed/Waitlisted And Waitlisted Passengers Did Not Travel. TDR Status: TDR Entered Reference No: ekt[protected] TDR Zone: SER TDR Filing Date: 01-Nov-2013 Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00 Please do the needful at the earliest. Regards, Kusum [protected]

From: shashi.[protected]@live.inTo: [protected]@irctc.co.inCC: [protected]@irctc.co.inSubject: FW: TICKET REFUND. (REMINDER 51).Date: Sat, 1 Feb 2014 18:43:37 +0530


From: shashi.[protected]@live.inTo: [protected]@irctc.co.inCC: [protected]@irctc.co.inSubject: FW: TICKET REFUND. (REMINDER 50).Date: Tue, 21 Jan 2014 13:51:02 +0530


From: shashi.[protected]@live.inTo: [protected]@irctc.co.inSubject: FW: TICKET REFUND. (REMINDER 49).Date: Tue, 7 Jan 2014 21:10:18 +0530


From: shashi.[protected]@live.inTo: [protected]@irctc.co.inSubject: RE: TICKET REFUND. (REMINDER 48).Date: Fri, 3 Jan 2014 12:04:19 +0530


i know that i filled TDR after 2 hours but you people why not understand what is the reason behind that.its got delayed because your system was not working and you are blaming on me.i have booked a e ticket which DOJ 09/07/2013 that departure
was 22:20, i missed this train due to heavy rainfall in delhi,
when i try to file TDR refund at 11:30 your system tell login after
12:30, when i logged after 12:30 and file TDR my refund was 0.
The system give reason, you have to fill TDR within 2 Hrs of departure.
in this 2 hrs 1 hr your system is not working.
So, kindly let me know why i suffer if your system is not working.
So, Kindly view of above matter please refund my 50% amount of ticket
as per your policy.if still you have any confusion then call me on my no. [protected] i will make you understand the problem.Regards, Shashi SinghDate: Fri, 3 Jan 2014 12:01:34 +0530From: [protected]@irctc.co.inTo: shashi.[protected]@live.inSubject: Re: FW: TICKET REFUND. (REMINDER 48).


Dear customer,

Kindly note that the TDR filing time limit is revised
w.e.f.1/7/2013
upto 2 hours of the actual departure of the train in case of confirmed
etickets
& within 3 hours of the actual departure of the train in case
of RAC/WL
e-tickets or Train Late More Than Three Hours and upto 72 hours from
the
scheduled departure time in case of Train cancelled.
As you have filed TDR after the prescribed time
limit, your case is regretted by Railways.

Regards,
TDR
TEAM
[protected]@irctc.co.in


SHASHI SINGH wrote:


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 47).
Date: Tue, 24 Dec 2013 12:03:06 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 46).
Date: Sat, 21 Dec 2013 11:17:26 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 45).
Date: Fri, 20 Dec 2013 11:26:00 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 44).
Date: Wed, 18 Dec 2013 15:52:36 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
CC: [protected]@irctc.co.in; [protected]@ecor.railnet.gov.in
Subject: FW: TICKET REFUND. (REMINDER 43).
Date: Tue, 17 Dec 2013 13:20:44 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 42).
Date: Mon, 16 Dec 2013 12:12:40 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 41).
Date: Sat, 14 Dec 2013 12:04:27 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 40).
Date: Mon, 9 Dec 2013 13:12:31 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
CC: [protected]@irctc.co.in; [protected]@ecor.railnet.gov.in
Subject: RE: TICKET REFUND. (REMINDER 39).
Date: Sat, 7 Dec 2013 15:07:10 +0530


Dear TDR Team,
Reference to trail mail i i accept that i filled TDR after 2 hr
because in this 2hrs, 1hr your system is not working.


i have booked a e ticket which DOJ 09/07/2013 that departure
was 22:20, i missed this train due to heavy rainfall in delhi,
when i try to file TDR refund at 11:30 your system tell login after
12:30, when i logged after 12:30 and file TDR my refund was 0.
The system give reason, you have to fill TDR within 2 Hrs of departure.
in this 2 hrs 1 hr your system is not working.
So, kindly let me know why i suffer if your system is not working.
So, Kindly view of above matter please refund my 50% amount of ticket
as per your policy.
Because i supposed to filled TDR within 2 hrs of train departure, but
its happen not due to your system not allow me to login between 11:30
pm to 00:00 am.

Now tell me who is responsible for this.

Regards,
Shashi Singh
[protected]


Date: Sat, 7 Dec 2013 14:54:01 +0530
From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
Subject: Re: TICKET REFUND. (REMINDER 39).

Dear customer,


Kindly note that the TDR filing time limit is revised
w.e.f.1/7/2013
upto 2 hours of the actual departure of the train in case of confirmed
etickets
& within 3 hours of the actual departure of the train in case of
RAC/WL
e-tickets or Train Late More Than Three Hours.

As you have filed TDR after the prescribed
time
limit, your case is regretted by Railways.

Regards,
TDR
TEAM
[protected]@irctc.co.in

[protected]-------- Original Message
[protected]--------
Subject: RE: TICKET REFUND. (REMINDER 39).
From: shashi.[protected]@live.in
Date:[protected]:08:44+05:30
To: irctc care
Cc:
[protected][protected][protected][protected]


kindly define the time frame when i will receive the
reply or my refund kindly see the reminder no. already 5 months has
been passed.


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: FW: TICKET REFUND. (REMINDER 39).
Date: Tue, 3 Dec 2013 12:05:09 +0530

Dear Customer,


We would like to inform you that your below enclosed email has been
forwarded to the concerned department.You will receive a reply in this
regard.


Thanks & Regards
Kamna
Executive Customer care
[protected]@irctc.co.in
Ph No 39340000
www.irctc.co.in

Save trees. Travel on SMS sent by IRCTC or with Electronic Ticket on
laptop/tablet.


[protected]-------- Original Message
[protected]--------
Subject: Re: FW: TICKET REFUND. (REMINDER 39).
From: shashi.[protected]@live.in
Date:[protected]:43:24+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 39).
Date: Sat, 30 Nov 2013 12:14:03 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 38).
Date: Fri, 29 Nov 2013 11:51:53 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
Subject: RE: TICKET REFUND. (REMINDER 37).
Date: Thu, 28 Nov 2013 11:34:53 +0530


Kindly define shortly because already 4 months has
been passed.


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: FW: TICKET REFUND. (REMINDER 37).
Date: Thu, 28 Nov 2013 11:25:14 +0530

Dear Customer,

We would like to inform you that your below enclosed email has been
forwarded to the concerned department.You will receive a reply in this
regard shortly.


Thanks & Regard
Sudha
Executive(Customer Care)
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in

Save trees. Travel on SMS sent by IRCTC or with Electronic Ticket on
laptop/tablet.


[protected]-------- Original Message
[protected]--------
Subject: Re: FW: TICKET REFUND. (REMINDER 37).
From: shashi.[protected]@live.in
Date:[protected]:54:49+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 36).
Date: Wed, 27 Nov 2013 10:52:28 +0530


Can any one in IRCTC reply my query in proper way.


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 35).
Date: Tue, 26 Nov 2013 10:55:15 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 34).
Date: Fri, 22 Nov 2013 14:11:05 +0530


how long time you people take for a satisfactory
reply.


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 33).
Date: Sat, 9 Nov 2013 10:30:27 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 32).
Date: Fri, 25 Oct 2013 14:21:00 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 31).
Date: Thu, 24 Oct 2013 12:51:46 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
Subject: RE: TICKET REFUND. (REMINDER 30).
Date: Wed, 23 Oct 2013 10:15:11 +0530


but tell me when shortly and also let me know what
is
the maximum time taken by you for refund because already 90 days has
been passed.
kindly revert wise fully not earlier as stupidly, if you gone through
earlier trail mail then you will not give this same stupid answer.


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: FW: TICKET REFUND. (REMINDER 30).
Date: Wed, 23 Oct 2013 07:35:15 +0530

Dear Customer,

We would like to inform you that your below enclosed email has been
forwarded to the concerned department.You will receive a reply in this
regard shortly.


Thanks & Regards
Amrita
Executive Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in

Save trees. Travel on SMS sent by IRCTC or with Electronic Ticket on
laptop/tablet.


[protected]-------- Original Message
[protected]--------
Subject: Re: FW: TICKET REFUND. (REMINDER 30).
From: shashi.[protected]@live.in
Date:[protected]:23:50+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 29).
Date: Mon, 21 Oct 2013 12:24:18 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
Subject: RE: TICKET REFUND. (REMINDER 28).
Date: Thu, 17 Oct 2013 14:41:32 +0530


Do you any other answer except this stupid reply.


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: FW: TICKET REFUND. (REMINDER 28).
Date: Thu, 17 Oct 2013 14:40:08 +0530

Dear Customer,

We would like to inform you that your below enclosed email has been
forwarded to the concerned department.You will receive a reply in this
regard .


Thanks & Regards

Paromita S
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in


Save trees. Travel on SMS sent by IRCTC or with Electronic Ticket on
laptop/tablet.


[protected]-------- Original Message
[protected]--------
Subject: Re: FW: TICKET REFUND. (REMINDER 28).
From: shashi.[protected]@live.in
Date:[protected]:21:59+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 26).
Date: Mon, 14 Oct 2013 11:47:21 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 26).
Date: Thu, 10 Oct 2013 13:37:14 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 25).
Date: Tue, 8 Oct 2013 11:39:03 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 24).
Date: Fri, 4 Oct 2013 13:15:11 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 23).
Date: Sat, 28 Sep 2013 16:01:11 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 22).
Date: Fri, 27 Sep 2013 09:40:54 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
Subject: FW: TICKET REFUND. (REMINDER 22).
Date: Thu, 26 Sep 2013 11:29:48 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 21).
Date: Wed, 25 Sep 2013 11:57:16 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 20).
Date: Tue, 24 Sep 2013 10:13:16 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 19).
Date: Mon, 23 Sep 2013 10:22:20 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 18).
Date: Sat, 21 Sep 2013 11:00:44 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 17).
Date: Fri, 20 Sep 2013 11:12:10 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 16).
Date: Thu, 19 Sep 2013 09:35:52 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
Subject: RE: TICKET REFUND. (REMINDER 15).
Date: Wed, 18 Sep 2013 10:41:14 +0530


when kindly give me time frame.


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: FW: TICKET REFUND. (REMINDER 15).
Date: Wed, 18 Sep 2013 10:30:03 +0530

Dear Customer,


Kindly note
that your refund is in process through TDR
(Ticket Deposit Receipt). Refund
under this category is processed by the railways under the present
commercial
rules .
Once the refund is received from the railways the same will be credited
to your
account.


Thanks & Regards

Krishna Das
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in
[#2899583]

____________________________________________________________________
Amendments in the certain provisions of Refund rules are applicable
w.e.f.1/7/2013.Please click here to know more:
https://www.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf
____________________________________________________________________


[protected]-------- Original Message
[protected]--------
Subject: FW: TICKET REFUND. (REMINDER 15).
From: shashi.[protected]@live.in
Date:[protected]:06:09+05:30
To: RZ
Cc: irctc care
[protected][protected][protected][protected]


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 14).
Date: Tue, 17 Sep 2013 15:37:34 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 13).
Date: Mon, 16 Sep 2013 10:46:14 +0530


Dear Neha,
Kindly gone through the previous trail mails you have already give the
same excuse so many times but still i have not received any reply.

Regards,
Shashi Singh


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: FW: TICKET REFUND. (REMINDER 13).
Date: Mon, 16 Sep 2013 11:10:04 +0530

Dear Customer,


We would like to inform you that your below enclosed email has been
forwarded again to the concerned department.You will receive a reply in
this regard.


Thanks & Regards
Neha Nupur
Executive, Customer care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in


Save trees. Travel on SMS sent by IRCTC or with Electronic Ticket on
laptop/tablet.


[protected]-------- Original Message
[protected]--------
Subject: Re: FW: TICKET REFUND. (REMINDER 13).
From: shashi.[protected]@live.in
Date:[protected]:15:03+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 12).
Date: Fri, 13 Sep 2013 13:45:08 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 12).
Date: Thu, 12 Sep 2013 14:21:01 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 11).
Date: Wed, 11 Sep 2013 12:17:21 +0530


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
Subject: RE: TICKET REFUND. (REMINDER 10).
Date: Tue, 10 Sep 2013 12:04:00 +0530


kindly define the duration of shortly
because more that 80 days has been passed.


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: RE: TICKET REFUND. (REMINDER 10).
Date: Tue, 10 Sep 2013 11:55:14 +0530

Dear Customer,

We would like to inform you that your below enclosed email has been
forwarded to the concerned department.You will receive a reply in this
regard shortly.


Thanks & Regards

Neema Khatri
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in


Save trees. Travel on SMS sent by IRCTC or with Electronic Ticket on
laptop/tablet.


[protected]-------- Original Message
[protected]--------
Subject: Re: RE: TICKET REFUND. (REMINDER 10).
From: shashi.[protected]@live.in
Date:[protected]:35:52+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]


Dear Neema,
If you think IRCTC has no role in refund process, So give me
confirmation for
that.
you people are blaming on railway zone.
Kindly gone through previously mail carefully you will find all the
details who is responsible for that.
i have given cc to the concerned railway zone, but i have not get any
revert from them.
i will wait for this week only to get proper response from your end
after that i'll go in consumer court.

Regards,
Shashi Singh

From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: FW: TICKET REFUND. (REMINDER 10).
Date: Tue, 10 Sep 2013 11:05:03 +0530

Dear Customer,


Kindly
note that the refund has to
be granted by the concerned zonal railway for which the case has
already been
referred.
On receipt of the refund amount from the railway it will be credited
back
to your account electronically without any delay.


Thanks & Regards

Neema Khatri
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in
[#2863543]

____________________________________________________________________
Amendments in the certain provisions of Refund rules are applicable
w.e.f.1/7/2013.Please click here to know more:
https://www.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf
____________________________________________________________________


[protected]-------- Original Message
[protected]--------
Subject: FW: TICKET REFUND. (REMINDER 10).
From: shashi.[protected]@live.in
Date:[protected]:50:26+05:30
To: RZ
Cc: irctc care
[protected][protected][protected][protected]


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 8).
Date: Mon, 9 Sep 2013 10:07:33 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 8).
Date: Fri, 6 Sep 2013 14:29:17 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 7).
Date: Thu, 5 Sep 2013 09:36:26 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 6).
Date: Mon, 2 Sep 2013 09:55:48 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 5).
Date: Fri, 30 Aug 2013 11:32:04 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 5).
Date: Thu, 29 Aug 2013 11:40:55 +0530


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 4).
Date: Wed, 28 Aug 2013 11:15:18 +0530


Kindly give chance of reply to Railway Zone.
As, i am expecting reply from Railway Zone.
Please do not reply IRCTC as i am giving you CC only.


From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 4).
Date: Tue, 27 Aug 2013 13:01:19 +0530


Still Waiting for response.

From: shashi.[protected]@live.in
To: [protected]@ecor.railnet.gov.in
CC: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 3).
Date: Mon, 26 Aug 2013 12:53:59 +0530


Dear Sir,
Reference to previous so many mails i am getting irrelevant or
Ir-responsible answer from IRCTC.
They are blaming on you, for refund process.
IRCTC reply that they are unable to release amount because they have
not get refund from concerned railway Zone.
So, i am requesting you kindly let me know who is responsible for delay
in refund
either Railway Zone or IRCTC.

Kindly coordinate with railway zone and support to release my refund
amount.

Regards,
Shashi Singh


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: RE: TICKET REFUND. (REMINDER 3).
Date: Mon, 26 Aug 2013 12:38:27 +0530

Dear Customer,


Kindly note that we are providing you the email id
"[protected]@ecor.railnet.gov.in" of
your concern zone department.


Thanks & Regards

Abhilekh Bhardwaj
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in
[#2802563]

____________________________________________________________________
Amendments in the certain provisions of Refund rules are applicable
w.e.f.1/7/2013.Please click here to know more:
https://www.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf
____________________________________________________________________


[protected]-------- Original Message
[protected]--------
Subject: RE: TICKET REFUND. (REMINDER 3).
From: shashi.[protected]@live.in
Date:[protected]:29:37+05:30
To: irctc care
Cc:
[protected][protected][protected][protected]


If you think IRCTC has no role in refund process, So
give me confirmation for
the as well as give me contact details of concerned railway Zone.

Mr. Abhishek i thik you people are blaming on railway zone.
Kindly gone through previously mail carefully you will find all the
details who is responsible for that.

Regards,
Shashi Singh


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: RE: TICKET REFUND. (REMINDER 3).
Date: Mon, 26 Aug 2013 12:23:25 +0530

Dear Customer,


Kindly note that TDR filed by the customers are directly dealt by the
concerened Railway for decision. IRCTC has no role in deciding the
refund. On receipt of refund amount from the Railways, it is credited
to the account of the customer through same payment gateway which was
used while making booking.


Thanks & Regards

Abhilekh Bhardwaj
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in
[#2802170]

____________________________________________________________________
Amendments in the certain provisions of Refund rules are applicable
w.e.f.1/7/2013.Please click here to know more:
https://www.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf
____________________________________________________________________


[protected]-------- Original Message
[protected]--------
Subject: RE: TICKET REFUND. (REMINDER 3).
From: shashi.[protected]@live.in
Date:[protected]:26:19+05:30
To: irctc care
Cc:
[protected][protected][protected][protected]


Dear Mr. Abhshek,
This answer i am seeing last two months.
So, Kindly let me know when you are able to give final answer it will
take

6 months
1 year
or
10 year ??????

Clear me you will process my refund or not.

Regards,
Shashi Singh


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: FW: TICKET REFUND. (REMINDER 3).
Date: Mon, 26 Aug 2013 10:53:24 +0530

Dear Customer,

Kindly note that as we have already informed you that your request for
refund against PNR no. [protected]
is still under process through TDR refund category.

No refund amount is decided so far for your ticket thereby it is
showing zero.

Whenever any amount or any updation we will receive from the Railways
for your ticket the same will be intimated to you.


Thanks & Regards

Abhilekh Bhardwaj
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in
[#2801921]

____________________________________________________________________
Amendments in the certain provisions of Refund rules are applicable
w.e.f.1/7/2013.Please click here to know more:
https://www.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf
____________________________________________________________________


[protected]-------- Original Message
[protected]--------
Subject: FW: TICKET REFUND. (REMINDER 3).
From: shashi.[protected]@live.in
Date:[protected]:05:34+05:30
To: irctc care
Cc:
[protected][protected][protected][protected]


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 2).
Date: Wed, 7 Aug 2013 08:40:41 +0530


still waiting for response.


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
Subject: FW: TICKET REFUND. (REMINDER 1).
Date: Mon, 29 Jul 2013 10:38:35 +0530


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: RE: TICKET REFUND.
Date: Wed, 24 Jul 2013 15:55:23 +0530

Dear Customer,

We would like to inform you that your below enclosed email has been
forwarded to the concerned department.You will receive a reply in this
regard shortly.


Thanks & Regards

Ankit Jindal
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in


Save trees. Travel on SMS sent by IRCTC or with Electronic Ticket on
laptop/tablet.


[protected]-------- Original Message
[protected]--------
Subject: Re: RE: TICKET REFUND.
From: shashi.[protected]@live.in
Date:[protected]:00:17+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]


Why are you giving irrelevant answer all time i have
tell you so many time due to irctc system i was not able to file TRD
on time because my train depart at 22:20 on 09/07/13 and your IRCTC
portal was closed services from 23:30 to 00:30, due to only i was
unable to file TDR with in 2 Hrs of train departure in that case IRCTC
responsible.
So, Kindly let me know i will get my refund or not.
if not then i'll go in consumer court.
Please reply as soon possible.
and this time give concrete and relevant answer.

Regards,
Shashi Singh


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: FW: TICKET REFUND.
Date: Wed, 24 Jul 2013 13:55:14 +0530

Dear Customer,


As per the policy framed by Railway Board, refund is processed by the
Zonal Railway under whose jurisdiction station of the train falls.
IRCTC only provides access to Railway Passenger Reservation System
through its server and internet connectivity to book the ticket through
it. Railway and IRCTC are different entities. TDR filed by the
customers are directly dealt by the concerened Railway for decision.
IRCTC has no role in deciding the refund. On receipt of refund amount
from the Railways, it is credited to the account of the customer
through same payment gateway which was used while making booking.
You can check the status of your TDR claim online at IRCTC website
using your login account.


Thanks & Regards

Ankit Jindal
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in
[#2680229]

____________________________________________________________________
Amendments in the certain provisions of Refund rules are applicable
w.e.f.1/7/2013.Please click here to know more:
https://www.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf
____________________________________________________________________


[protected]-------- Original Message
[protected]--------
Subject: FW: TICKET REFUND.
From: shashi.[protected]@live.in
Date:[protected]:10:02+05:30
To: "[protected]@irctc.co.in"
Cc:
[protected][protected][protected][protected]


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
Subject: FW: TICKET REFUND.
Date: Mon, 22 Jul 2013 15:38:54 +0530


Dear Mr. Rakesh,
Kindly confirm me how long time will be taken by Railway/IRCTC to
decide of refund amount.

Regards,
Shashi Singh
[protected]


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: RE: TICKET REFUND.
Date: Fri, 19 Jul 2013 15:44:59 +0530

Dear Customer,


Please note that your request for refund against PNR no. [protected]
is still under process through TDR refund category.
No refund amount is decided so far for your ticket thereby it is
showing zero.
Whenever any amount or any updation we will receive from the Railways
for your ticket the same will be intimated to you.
Please the column where it is showing zero refund.


Thanks & Regards
Rajesh Kumar
Executive, Customer Care,
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in[#2659969]

____________________________________________________________________
Amendments in the certain provisions of Refund rules are applicable
w.e.f.1/7/2013.Please click here to know more:
https://www.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf
____________________________________________________________________


[protected]-------- Original Message
[protected]--------
Subject: RE: TICKET REFUND.
From: shashi.[protected]@live.in
Date:[protected]:57:48+05:30
To: "[protected]@irctc.co.in"
Cc:
[protected][protected][protected][protected]


Dear Ankit,
I think you have not understood my problem you are elaborate the refund
process.
i know very well the process
my concern is that as per new policy TDR filled with in 2 hrs
from from departure
and i tried within 2 hrs of train departure in which 1 hr from 11:30 PM
to 12:30 AM in which your irctc portal is not providing services that
is the reason of delay to file TDR when i file TDR after 12:30 AM the
refund amount was 0 (ZERO).
in that case kindly let me know who is responsible IRCTC or concerned
Railway Zone.
Whomsoever is responsible kindly give me contact no. for further
contact.
i hope this time you understand my problem and reply accordingly.

Regards,
Shashi Singh


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: TICKET REFUND.
Date: Fri, 19 Jul 2013 12:39:59 +0530

Dear Customer,


As per the policy framed by Railway Board, refund is processed by the
Zonal Railway under whose jurisdiction station of the train falls.
IRCTC only provides access to Railway Passenger Reservation System
through its server and internet connectivity to book the ticket through
it. Railway and IRCTC are different entities. TDR filed by the
customers are directly dealt by the concerened Railway for decision.
IRCTC has no role in deciding the refund. On receipt of refund amount
from the Railways, it is credited to the account of the customer
through same payment gateway which was used while making booking.

You can check the status of your TDR claim online at IRCTC website
using your login account.


Thanks & Regards

Ankit Jindal
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in
[#2659253]

____________________________________________________________________
Amendments in the certain provisions of Refund rules are applicable
w.e.f.1/7/2013.Please click here to know more:
https://www.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf
____________________________________________________________________


[protected]-------- Original Message
[protected]--------
Subject: FW: TICKET REFUND.
From: shashi.[protected]@live.in
Date:[protected]:48:46+05:30
To: "[protected]@irctc.co.in"
Cc:
[protected][protected][protected][protected]


Dear Sir,
Still i have not received any confirmation from your end when i will
get bet my 50 % refund although 10 days has been passed.
So, kindly reply me on below mentioned matter.
PFA for ticket details.

Regards,
Shashi Singh
[protected]


From: shashi.[protected]@live.in
To: [protected]@irctc.co.in
Subject: RE: TICKET REFUND.
Date: Wed, 10 Jul 2013 13:14:43 +0530


Sir,
Reference to trail mail you have not understood my problem
my concern is that i was not able to file TDR within 2 hrs because in
which 1 hr irctc portal in not working from 23:30 to 00:30 due to that
i fill TDR after 00:30 on 10/09/13 and my train depart at 22:20 on
09/07/13.
i this case refund amount was ZERO.
So, kindly kindly let me know to whom i have to further contact
who will process my refund due to IRCTC system timeout.
please resolve this issue as soon possible.

Regards,
Shashi


From: [protected]@irctc.co.in
To: shashi.[protected]@live.in
CC:
Subject: Re: TICKET REFUND.
Date: Wed, 10 Jul 2013 12:25:14 +0530

Dear Customer,

You can check the status of your TDR claim online at IRCTC website
using your login account.

As per the policy framed by Railway Board, refund is processed by the
Zonal Railway under whose jurisdiction station of the train falls.
IRCTC only provides access to Railway Passenger Reservation System
through its server and internet connectivity to book the ticket through
it. Railway and IRCTC are different entities. TDR filed by the
customers are directly dealt by the concerened Railway for decision.

On receipt of refund amount from the Railways, it is credited to the
account of the customer through same payment gateway which was used
while making booking.


Thanks & Regards

Neema Khatri
Executive, Customer Care
[protected]@irctc.co.in
Ph:[protected]
www.irctc.co.in
[#2621571]

____________________________________________________________________
Amendments in the certain provisions of Refund rules are applicable
w.e.f.1/7/2013.Please click here to know more:
https://www.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf
____________________________________________________________________


[protected]-------- Original Message
[protected]--------
Subject: TICKET REFUND.
From: shashi.[protected]@live.in
Date:[protected]:02:34+05:30
To: "[protected]@irctc.co.in"
Cc:
[protected][protected][protected][protected]


Dear Sir/Madam,
i have booked a e ticket which DOJ 09/07/2013 that departure was 22:20, i missed this train due to heavy rainfall in delhi,
when i try to file refund between 11:30 your system tell login after
12:30, when i logged after 12:30 and file TDR my refund was 0.
The system give reason you have to fill TDR within 2 Hrs of departure.
in this 2 hrs 1 hr your system is not working.
So, kindly let me know why i suffer if system is not working.
So, Kindly view of above matter please refund my 50% amount of ticket
as per policy.
Please find the attachment for TDR & Ticket details.

Thanking You,
Regards,
Shashi Singh

I tried to book e-ticket train no. 12149 from Pune to Patna on[protected]. I used debit card of SBI. While doing payment, it took long time and session expired. I could not book e-ticket but amount Rs 6392.00 was debited from my account debit card no. 622xxx6878 vide IRCTC txn no.[protected] on POS SBIRCTC.

I therefore request you to refund my money back as I have not booked e-ticket on line using SBI debit card and PNR was not allotted to me.

Regards,
Sanjay Kumar Singh
[protected]
[protected]@gmail.com

Hello All, I have to book a ticket from HOSUR(HSRA) to Thane(TNA) in Train 11014 (LTT Coimbatore Express) However, my boarding station is GOOTY(GY) . I am unable to find this station alone in the list of Boarding points. All other stations are available.. This is happening for other trains as well.. I need to book this way, as the tickets are available from the source/originating station.. Could you please resolve this issue at the earliest ! Tried reaching customer care numbers, but no use. They do not even pick up the phone. On talking to customer care at 139, they asked to contact IRCTC only as they find any issue at their end.

There is no such rules for the TDR if train is cancelled by INDIAN RAILWAY. .when I filing my TDR today for the journey of 13th after 10 days they are not agree to accept my file cause it dues after 7 days. My PNR is [protected] So how can a customer get know about such thing when he was outstation. file my complain and rever tback

I tried to book Tatkal tickets online from Ligampally to Malkhaid road on 22 February 2014, after giving all the due details, money of Rs.472/- got debited from my account but ticket was booked. Irctc website was showing " settlement requested, payment not received from bank" Plz refund the money back in my account as the ticket is not booked asap.

I (ankit sisodia)cancelled my railway cc e ticket pnr no [protected] from kanpur (cnb) to new delhi(ndls) on 09.02.2014 train no: 12003, date of journey: 09.02.2014, transaction ID: [protected]. In irctc website it is showing that your ticket was cancelled and money was refunded to your account, But I didnt receive any refund from irctc. They are given some receipt no in there website receipt number:[protected] for my refund which I did not receive actually. Thanks & Regard ankit sisodia engineering officer, merchant navy [protected]

Dear sir/madam i am adinath havale transaction failed ticket book please refund my amount
Rs241.24 below ticket history

Ticket History


Pnr Number: 0 Transaction ID: [protected] Train No: 12169
Train Name: SUR INTERCITY From Station: (PUNE) To Station: (SUR)
Date Of Journey: 27-Feb-2014 Class: 2S Boarding: (PUNE)
Resv Upto: (SUR) Date Of Booking: 17-Feb-2014 Total Fare: Rs 241.24

i have cancelled a ticket and the money has not been refunded Cancelled Date: 07-FEB-2014 Refund Amount: Rs 1635.0 Receipt Number: S4883098/158/RCTC02014 Refund Date: 10-FEB-2014 its showing that it has been rfunded but the money has not been credited in my account. my mobile no. is [protected] my email is [protected]@gmail.com

I want to inform you that i have pay the amt of rs5500/- for irctc registration but i dont requird from easy bill india service my ref no is 7513162 date-27/01/2014 pls refund my credit amt fast in my axis bank a/c no [protected].


Thanking you

Priya
Mob-[protected], [protected]

Dear Team,

I have filed TDR from my IRCTC account for this ticket. PNR number:[protected]. I have also seen at that time that is has assigned to north Zone railway. But now in my history it has not showing.

I have selected in the reason as "train late more than three hours and passenger not travelled".
This train has been delayed by more than 12 hours.

Kindly raise a complaint...

I was booked two 3ac tickets on date 21/01/2014, bearing pnr no: [protected], unfortunatly i was missed that train, so i file tdr refund request. And i didn't get that amount, now i am searched tdr history in irctc site, they show the status is "regretted", but the reason is not explained.Hence i want justice.

sir/madam, i had book a train ticket on 10 feb . But, unfortunately the train ticket was not booked and the money was debited from my account plz help me below is the train ticket detail ( THIS MENTIONED DETAIL I HAVE GOT FROM MY BANK PASS BOOK ) PNR number ---- [protected] TRAIN NO.[protected] FROM STATION (ASR) TO STATION (CDG) Date Of Journey[protected]/02/2014 Class -------- AC CHAIR TOTAL FARE[protected].47 + 10 (bank charges) i hadn't got any message from the IRCTC regarding train ticket confirmation i had mention that information only which i had put at the IRCTC website while booking i had got only one message from the bank only that 417 Rs/- was debited from my bank account

I have submit TDR for the ticket through which passengers are not travelled.But IRCTC reply that passengers travelled. One ticket o[censored]dhyog nagari from bhopal to mumbai for which i have filed TDR because passengers not travelled because Tckt was in RAC. Second ticket of Habibganj from habibganj(bhopal) to Mumbai from which the same passengers travelled.i have given the proof of ticket of the passengers..and mailed to [protected]@irctc.co.in but they are not replying

I booked a general sleeper ticket on 12/12/2014 from Bellary to Bangalore(Travel Date on 25/02/2014) in irctc website. Money got deducted from my Kotak Bank Account but ticket was not booked. Name : Srinivas Transaction Reference Number:[protected] Account Number : XX2183 Amount of Money Deducted : Rs. 211.24 Mobile Number: [protected] Email Id : [protected]@gmail.com Please refund my money soon otherwise I will have to take legal action.

I have booked my ticket for 22nd Feb from Sawai Madhopur to Nzm in August Kranti Express train 10 Feb.This is to inform you that ticket amount of Rs 752/ was debited from my credit car but ticket was not issued. Kindly check and release the credit amount of Rs 752/ in my credit card at the earliest. regards Rajesh Behl [protected]

I was going to purches a ticket through IRCTC from my personal irctc email id biswas_ac.dated 05/2/2014 at 10.27a.m From my SBI Account no [protected] Rs.2242.00 had been deducted but I am not received the ticket from IRCTC. Transaction no.[protected] not received refund the same. Please refund the same as early as possible.

I have parked my two wheeler and Bangalore city station at 8th platform back side on last saturday 5.45am went to janashatabdi and next day when back at 10PM on sunday charged 100 including helmet charge. is this affordable cost 50 rupees per day for two wheeler by railway. This is second time happened to me, simply people over they collecting money showing rowdism and arguing with customers. why railway can't take proper action and print amount on bills for parking hours and put some bill board. remember its a two wheeler and paid 100 rupees for parking even its more or less equal to rail charge. please give solution and replace contract of parking showing rowdism.

I cancelled a ticket of 17 january 2014 whose pnr no. Was [protected]. Its scheduled departure was 6:00am but it was late by 11 hours. So i called the customer care no. [protected] twice and asked if i would cancel my ticket what would happen and the person replied that you will get full refund of your ticket and said to choose the option train late by more than 3 hours.
I also confirmed the customer care person who was on line when to cancel the ticket and he assured me that you should file tdr within two hours after the actual departure of the train. So i filed the tdr within two hours of actual departure.
But this information was provided to me by your care centre and was wrong so there is no mistake of mine.
So i request you to kindly listen to the voice recording and confirm that information provided to me was wrong. I provide me my full refund.

Dear Sir/Madam, My Name is bala Krishna I booked four Tickets Tickets not booked and payment was dectected - IRCTC I booked an e-ticket Tatkal reservation from secunderabad to shiridi on 06-Feb-2014 . The balance got deducted Rs 1, 771.24. Its showing Transsaction Reference Number [protected] IGQ7045849 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT Plz.check out my claim and Confirm me immediately.It is your most kindness. MY ACCOUNT WAS DEBITED RS Rs1, 771.24/-, KINDLY CREDIT MY BALANCE BACK TO MY ACCOUNT My Name- Bala Krishna Mob-[protected] b.[protected]@gmail.com Sir I am waiting your reply.