Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

today 21.04.2014 i made a payment through credit card icici bank in irctc for booking of travelling tickets to train, i booked four tickets and hence payment has been process but till now i dint yet got a tickets and website shows the transation has failed has been failed. i kindly request you to help me to get my refund amt or else processed for booking tickets..
Your ICICI Bank Credit Card XXXX2011 has been used for a transaction of INR 551.24 at www.irctc.co.in (April 21, 2014; 10:35:05 hrs.

sir/mem i booked a ticket 19-nov.-2012 agc ltt train no.01006 jat ltt exp class 3AC PNR NO IS [protected], THIS TRAIN IS CANCLE /MORE THAN 20 HOURS LATE I FILLED TDR BUT THIS TDR STATUS REGRETED PLS CHECK AGAIN &amp; REFUND ME AS WELL AS POSSIBLE. REGARDS:- PRAVEEN JAIN jain computer associates 7/85 behind jain temple, morena m.p 476001 MOB:-.[protected], Ph.[protected] reply by irctc mention below [protected]@irctc.co.in 3/4/13 to me Dear Customer, Sorry for the inconvenience.Kindly note that the refund case of PNR No.[protected] has been regretted by CR Railway on 20-Nov-2012.Now we have sent letter to CR Railway on 4-March-2013 stating that 'Train Cancelled.', so please reopen the case . As soon as refund, if any, received it will be credited to your card account. With regards, TDR PROCESS TEAM ________________________________________________________________________ This is a system generated mail. Please do not reply to this email ID. If you have a query or need any clarification you may: (1) Email Us at [protected]@irctc.co.in ________________________________________________________________________ [protected] Forwarded message[protected] From: <[protected]@irctc.co.in> Date: Sat, Apr 6, 2013 at 5:35 PM Subject: Email From IRCTC To: shubham.[protected]@gmail.com Dear Customer, Sorry for the inconvenience.Kindly note that your refund case of PNR No.[protected] has been forwarded to CCM/CR Railway on 04-Mar-2013 As refund is yet to be received from concerned railway, we have sent a reminder on 6-April-2013 with all the papers pertaining to your refund case to concerned railway. As soon as refund, if any, received it will be credited to your card account. With regards, TDR TEAM ________________________________________________________________________ This is a system generated mail. Please do not reply to this email ID. If you have a query or need any clarification you may: (1) Email Us at [protected]@irctc.co.in ________________________________________________________________________

Sir, it is for your information that I have book my ticket for train no : 13006 ASR HWH MAIL in AC 3 from VARANASI TO PATNA JN. on journey date 6/5/2014 . The amount has been debited from my account but the ticket has not been booked. Therefore kindly issue the ticket or refund the amount. DETAILS- date: 19-Apr[protected]Apr-2014) Narration: TO TRANSFER INB IRCTC Railway tkt booking Ref.No. : [protected]IGT3572921 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT debit: 492.47 CONTACT NO- [protected];[protected]

The Indian Railways Online booking website: https://www.irctc.co.in is a useless website that wastes the precious time and energies of its consumers. Bookings take upto four hours. The site closes midway. Money is debited but tickets not booked. The deducted money takes upto ten days for refund while no interest is paid. This organisation is deficient in service. 'Experience the new lightweight version of website during tatkal hours' is also useless. Venkatesh Naidu

I have filed TDR for 3Tier AC ticket for ticket dated 13 Feb 2014 1 day before actual departure, i didn't traveled on 13/02/2014 with PNR no [protected] on Train no 12443,

But IRCTC send me mail "With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : CNR190214V59231 and the reason being : 'As per chart, passenger has travelled' "
this is complete lie and mafia elements in IRCTC with TT sold ticket to any other person

you can see my IRCTC Booking history that i have traveled on 16/02/2014 in Train number 02815 with PNR no [protected].

How can it be possible that i traveled on 13/02/2014 and after 3 days on 16/02/2014 from Gaya to New Delhi.

Please check it properly, otherwise i will file case in consumer court.

Dear Sir/Madam,

PNR Number : [protected]
Transaction ID : [protected]
Train No & Name : 12163/ Chennai Express
Date of Journey : 22 December 2013
Number of Tickets : 6

I would like to inform you that the above six tickets were booked on 23 Oct 2013 and the status for the same was showing as waitlisted for the journey commenced on 22 Dec 2013. Please note only three out of the same was declared as RAC on the journey date.

Further, kindly note that I have still not received the refund credits for the unconfirmed tickets from your end.

Please check and do the needful at the earliest.

Yours sincerely,
Sharmila Cruz

please help sir i have forgotten my password and security question answer my user id on irctc is sbhat12345 and registered email address is [protected]@gmail.com and phone no is [protected] please send the password to my email or phone number imediately i hope you will look to this problem

I had file the TDR against the PNR no .[protected] . Reason: I am travelling from Kanpur Central to Anand Vihar Terminal through train 22405 Bagalpur to AnandVihar Garib Rath on 23/3/14 at 2:55 AM. But I came to known that train was late and it will come on 24/3/14 on Monday. So I raised the TDR process on 23/3/14 at 10:23 AM.. Now IRCTC says that train was not late and it came on 23/3/14 at right time. However i manage to get the prove from Kanpur Cental railway authority that train was late and came on 24/3/14 on plat form no.2 . If you can ask i will share with you. But till now i am not getting any response from IRCTC to refund my money. Pls. helpout me. SHIVAM VERMA [protected]@gmail.com [protected]

Inspite of having RAC, passengers were not given berths and are travelling as 2 persons in one berth, as the coach attendants here asking bribe and giving seating arrangements for the waiting list people. And empty berths were occupied by attendants. This is a clear case of corruption. Really after paying we have to face such a poor situation. Being a lady i have to go all the way sharing my seat with some stranger. Is this called protecting...

Hello Sir,

PNR No. "[protected] " date of journey 18 Jan. 2014 The Train was late for more than 5 hours .actual time of departure was after 06:50 AM on 18 Jan.2014 and TDR Filed on 18 Jan 2014 at approx 09:30 AM. As per revised rule (D) Train Running More than Three hours Late.

That day passenger traveled another train with Journal ticket


Full refund is permissible if refund is obtained/online TDR filed before actual departure of the train. No refund is admissible if ticket is cancelled/online TDR is filed after actual departure of the train but it is found that my TDR has been regretted. Why not known. it is requested to look into the matter for redressal of the same on priority basis.

.Please Advise

sir, i tried to book train ticket from ndls to rpj on date 12/04/2014, travel planned date 13/04/2014, amount debited on my sbi account, but ticket not received, Session Expired NAME . Sumeet Adwani BANK SBI Amount Deducted Rs. 627.47 TRAIN ref No. IGT0626702 On DATE 12/04/2014 10:30:31 Please reply as early as possible

I have booked a ticket on 26-Mar-2014 having pnr no [protected], and my transaction ID was [protected]. I then cancelled this ticket on 27-MAR-2014, as ticket was not confirmed. But still i have not got the refunded money for it while IRCTC shows that amount has been refunded.My cancellation Receipt Number:[protected] Refund Date: 29-MAR-2014Cancelled Date: 27-MAR-2014 Refund Amount: Rs 295.0 .IRCTC is showing the refund status as refunded on 29-MAR-2014.But i have not get any amount in my account. I have done the payment by ICICI Credit Card which is visa card...

Sir, I had booked under eticket option through my user ID and password in the website of irctc on 10th April at 03.28 PM for journey from H.Nizamuddin to Bangalore City on 9th June 2014 in train No.22694 (Radhani) and made payment through SBI Internet Banking and amount of Rs.2422.47 (under senior citizen quota) and amount debited to my current a/c.No.[protected] maintained at SBI, Bangalore City. However, eticket not generated and PNR not sent to my mobile No. so far. I had checked booked history also but no information therein. It appears that the transaction has failed after payment. Kindly look into the same and refund the amount immediately and permit me to book another ticket. My mobile No.[protected] and email id is citizen.[protected]@gmail.com guruprasad hl

I have booked a ticket on 30-MAR-2014 having pnr no [protected], and my transaction ID was [protected]. I then cancelled this ticket same day on 30-MAR-2014. But still i have not got the refunded money for it while IRCTC shows that amount has been refunded.My cancellation Receipt Number:[protected] Refund Date: 03-APR-2014Cancelled Date: 30-MAR-2014 Refund Amount: Rs 1260.0 .IRCTC is showing the refund status as refunded on 3rd April.But i have not get any amount in my account. I have done the payment by Bank of Baroda debit card which is visa card.

Dear Sir, On 06.04.2014 made online ticket payment of Rs.111.24/- through my BOI Debit card. My transaction was failed with error "Reasons: sorry!We are unable to process your transaction.Please contact us at [protected]@billdesk.com for any queries".Due to holiday bank entry was on 07.04.2014. But the payment is done successfully and the amount is debited from my account.So what should I do now? .please reply me at my e-mail mentioned below. Thanks & Regards Ankit Kapoor ([protected]@gmail.com)

While booking Rly reservation on[protected] an amount of Rs.91.24 deducted from my account but ticket not booked with reason shown in failed transaction report "payment not received from Bank. But while verifying the IRCTC a/c No. [protected] with Central Bank of India, from nearby Branch, it is found that amount of Rs.91.24 duly credited in IRCTC a/c to the debit of my Savings a/c.(Journal No.[protected]. Please refund the amount as the ticket not booked due to failed transaction

When i started booking my ticket in TATKAL Quota from Mayiladuthurai(TN) To Chennai the availability of ticket was 117 then i started booking, when i came to the passenger details page there it showed the Ticket availabilty as 79.So i proceeded with the process and in the payment screen the Ticket availabilty was 79, so i proceeded with the payment with my citi bank credit card then after all the process completion my Ticket Status was CKWL 23, 24, 25. I never asked for a Wait List Ticket and I was Booking the Available ticket only, If there is No Available Tickets the system should not Proceed and How can i get a Wait List Ticket without prior information on their payment screen. Date Of Booking : 05/04/2014 Date of Journey : 06/04/2014 No Of Passengers : 3 Quota : Tatkal Status when i sarted booking : Available 117 Seats Passenger information page : Available 79 Seats Payment Page Twice : Available 79 Seats After Booking ticket : CKWL 23, 24, 25 (Wait List) E-mail : peter.[protected]@gmail.com

i m trying to book ticket for allahabad, hardly few seats are available such as 1A only 8 seats are there, 2A also. within few minutes all tickets are reserved and if you see available tickets then also while payment takes place waiting list starts then there is no other option then to cancel the ticket and the refund will take 10-15 days

it is to informed that a ticket containing PNR NO.[protected] booked on 05.03.2014 which was cancelled on 26.03.2014 after cancelling, balance amount to Rs.1580/- and another ticket containing PNR NO.[protected] booked on 26.02.2014 and cancelled on 26.03.2014, balance amount Rs.1185/- has not been refunded/credited in my bank of Baroda account till date. i have enquired about the refund amount from concerned bank and the bank personnel intimated that the said amount has not been credited in the name of bank of baroda. Then i tried to confirm from IRCTC No.[protected], who informed me that the amount has been refunded vide receipt No.[protected] for amount of Rs.1580/- and another receipt no. I couln't write down. Regarding cancellation of both the tickets and refunded amount I have already message on my mobile No.[protected] on 26.03.2014 at 01.51 & 01.55 p.m. from IRCTC, but said amount has not been credit in my bank account till date. Therefore, it is, requested to enquire into the matter and arrange to make the payment in my account at the earliest, to that i can faithfully operate your IRCTC account. Yours Shashi Ranjan Kumar PNR NO.[protected] &[protected]

my pnr no. [protected] and name mohd aslam beig supposed travel to mumbai on 2nd mar by garib rath with my another service mate although some how i did not travel but my service travelled to mumbai on the same ticket which was done through irctc for two persons. one travelled to mumbai and i file a tdr on the same date as on 02 mar before train journey started. i got reply that ur money will not be refunded as on 18 mar without any of justified reason and transation id no.[protected] please help me out for the same