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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 9, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

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1800 111 139
1035
513
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+91 44 2530 0000
305
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+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
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+91 11 2331 1264
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Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 470

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E
enggravi14
from Tadepallegudem, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

IRCTC - Money deducted, but ticket is not booked

Address:Indore, Madhya Pradesh

[protected]igq7026573 transfer to [protected] sbi
E tatkal reservation from indore to hazrat nizamuddin by intercity exp. 12415
Travel plan on 07 feb 2014
Money 501.24 deducted from sbi net banking mode but tkt is not booked to me
After payment, an error occured, many time try to further but no output come...
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K
Komal Khatkole
from Mumbai, Maharashtra
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reactivate irctc online account

Address:Pune, Maharashtra

This iskomal, long ago i have account on irctc that account has been deactivated. so please activate the account as soon as possible. and send me the password to my registered mail id my mail id is - [protected]@gmail.com mobile no- [protected] userid- khatkolekoma...
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J
Jyotiprava Mishra
from Bengaluru, Karnataka
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Money not Refunded on TDR File

Address:Chennai, Tamil Nadu

I booked an TDR as per 139 Customer care suggestion on 13th Oct 2013 as train was cancelled due to phylin cyclone. PNR Number: [protected] Reference No: ekt[protected] TDR Filing Date: 13-Oct-2013 but, money is still not refunded to my account even it crossed 110 days. I am trying to take follow up, but IRCTC care's reply is like Hide & Seek Game. One department blames another & they give the number...
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A
anil130997
from Allahabad, Uttar Pradesh
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refund of cancelled ticket PNR no 6223049525

Address:Lucknow, Uttar Pradesh

Sir, I have booked 6 tikets PNR NO [protected] on08/09/2013 in waiting. On journey day one ticket in the name of Yogesh was confirmed as RAC and rest 5 tickets are not confirmed and automatically cancelled and I have file TDR against one confirmed ticket because journey was not performed. Sir, till date I have not received any amount of refund. total fare is Rs 2370/-. Kindly look into the matter and refund the above amount at the earliest...
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N
Nihar Nayak
from Angul, Odisha
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TDR Filed for not traveling but regretted by IRCTC

Address:Angul, Odisha

This is to bring into your notice that the above mentioned TRD was filed for the passenger who was not able to travel. The passenger R C Nayak was coming from HWH to BBS (23.12.13) by train no-12821 vide PNR- [protected] and subsequently he was to board the train no. 18106 from BBS to TLHD(23.12.13) vide PNR- [protected].
Unfortunately train no 12821 reached late at BBS even after departure of train no-18106, so he could not board the...
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B
bibhubanchhita
from Pune, Maharashtra
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No refund of canceled ticket

Address:Khordha, Odisha

Dear Sir,



I do not received my ticket
cancellation amount rs.6055/- from irctc by train and my ticket from Bilaspur
to Rourkela and Bilaspur to Jajpur keonjhar road on dated 08.05.2013.And I have
already put a TDR file on 30 may 2013, but they reaspond me not to be settled by
there end.



So request you please to do the needful.

br...
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C
c.m. joshi
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

stay away from this company

Address:Nainital, Uttarakhand

Dear sir take the reference of abovementioned account in the name of Chandra Mohan Joshi branch railway bazar Haldwani, uttrakhand. I have booked one ticket from irctc through DEBIT CARD on dt 05/01/14 time 15/01/39 but failed. Again booked after some time at 15/09/47 and got booked. failed transaction got refunnded by irctc but not credited yet in my account. copy of irctc letter non refund against trans no [protected] dt. 05/01/2014
Inboxbr...
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K
kumarlib
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Disabling login

Address:Coimbatore, Tamil Nadu

IRCTC has disabled login id the reasons for the same is not known. Many calls to the customer care did not produce any result as they treat you badly. Not only i can not use the same login id any more . i need to have a new mail id and a new mobile no to create a new login id in IRCTC. This is ridiculous as this encourages spurious accounts as genuine customer would prefer to use only a regular mail id and mobile no. The customer may not...
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S
sunil hitech
from Mumbai, Maharashtra
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TDR not return in 100 days.

Address:Singrauli, Madhya Pradesh

PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected] Booked On:[protected] Class: 3A Internet Service Charge: Rs 22.47 Date Of Journey: 07/10/2013 Railway Zone: IRCTC Bank: SBI Total: Rs 1762.47 Train No: 18010 Ticket Charge: Rs 1740.00 From Station: SINGRAULI(SGRL) Quota: General To Station: KHARAGPUR JN(KGP) IRCTC Zone: IRCTC Ticket Details S# Name Age Sex Coach Seat Res-Status 1 MANIK DAS 32 Male 0000/ Booked 2 MANISA...
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G
gouranga debnath
from Pune, Maharashtra
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money not refunded.

Address:Chennai, Tamil Nadu

dear sir/madam, i am gouranga debnath booked ticket from chennai to sirpurkaghaznagar on 16 december for the journey on 24 january. later i have canceled the ticket on 20 th january and in my irctc account it is showing that money refunded but still in my account money have not credited. so my request to the irctc official to take further action and credit my money as soon as possible. the ticket details are as follows Pnr Number:...
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B
Bhawarlal Mistry
from Mumbai, Maharashtra
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Without reason amount has been deducted from my bank a/c.

Address:Mumbai City, Maharashtra

Respected sir/madam, I am Bhawarlal Mistry user of IRCTC. I have complaint regarding credited amount from my bank a/c without any reasons from your site. I attached statement of bank a/c, in that from 7.1.14 to 21.1.14 transcation unwanted amount will be deducted from my bank from your site. I have to detail about that kind of complaint as soon as earlier possible. You can send detail regarding that on my e-mail id [protected]@gmail.com...
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A
arsitar
from Avadi, Tamil Nadu
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not issuing tkt

IRCTC does not issue tkt after deducting the money...after 4 minutes they tell me to login again. they send the money back within 3 days. one hand they harass the customer by not issuing the tkt...other hand it is a financial harassment not to get back the money immediately...at least they should adjust the money in the next ticketing effort. they should reserve the data and try to issue the tkt before or onging trial immediately after...
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H
hirdeshsrivastava
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

TDR Refund status showing regret

Address:Pune, Maharashtra

I booked a online tatkal railway ticket from pune to mumbai on train 16352 - NCJ MUMBAI EXP for date 1 nov 2013 but on journey date I found that train is late more than 3 hours so I filed a TDR to get my money back. But now I found that status is showing regret on TDR history tab. My PNR Number. is [protected] and Transaction Id. is [protected]...
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Address:Surat, Gujarat

Dear respected authorised personalities,
This is to complain you for the missuse of the irctc booking currently going on to the GPO window of surat city main road.
As the situation is just some people are hijacking the window of reservation center of GPO during the summer vacation and diwali vacation for tatkaal and long route journey ticket booking, as the number of the ordinary customer is appeared there is no room available...
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S
santosh_muz
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

IRCTC not refunded my Booked Train ticket amount.

Address:Jalgaon, Maharashtra

IRCTC not refunded my Booked Train ticket amount. Dear Sir, We had booked train ticket by IRCTC against the PNR No. [protected] dated 18.12.2013 in the name of "Santosh Kumar" myself and My brother "Satish Kumar Lal". We were not traveling against the PNR No. [protected] dated 18.12.2013, due to we had so many house hold luggage and it was not booked by parcel office in the same dated train. So we are not traveling....
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A
Abhijit Barua
from Mumbai, Maharashtra
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TDR submitted but amount not refunded.

26.12.2013 I have filled TDR against PNR No [protected] as train was late more than three hours but in status now it is showing regretted. As I have not travelled by train No13248 from BOE to NMZ on 26.12.2013 please refund the amount of 3AC Rs2820 as per filled TDR. My seat no was 9, 10, 11, 12, 17 & 18 in coach no B2. Please do the needful and confirm when I will get the refund. Regards, Abhijit Barua. Mobile no [protected]...
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T
tapan samanta
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Refund cancelled train fare

Address:Jabalpur, Madhya Pradesh

PNR NO:[protected] & train no;12321 dt 17/12/2013 has been cancelld by railway itself. so i requesr u to refund my proceed to my account as earliest. i have come to jabalpur from my native place jhrgram to bilaspur on21/12/2013 by train no;18030 pnr no; [protected] (tatkal) and from bilaspur to jabalpur i travel vide train no:18234 on 22/12/2013 whose pnr no: [protected]. really i was deeply morose and suffer a lot in this journey...
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M
meamit221
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund claim

Address:Gautam Buddh Nagar, Uttar Pradesh

I booked an online ticket for two passengers using my Citibank debit card (journey date was 12-May-2013). Later I had to close the Citibank account for some reason. Then I cancelled the ticket for one passenger on 01-May-2013 (cancelled amount 1455). I had communicated with IRCTC, and they said the amount would be refunded via cheque. IRCTC asked for some documents and proofs and I provided the same to them. Later on 09-Jul-2013, I...
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K
kulkarniyogi
from Kanakapura, Karnataka
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No ticket booked though money was deducted

Address:Pune, Maharashtra

hi I was trying to book ticket from Pune to Solapur from 9Jan till today 13 Jan. Four times I had same experience. My payment was deducted but no ticket was booked. For two successive transactions this had happned. What is the reason if everything works fine till the payment deduction then what is the problem to get the seat. I have a little kid so was trying to book AC ticket but your system is just taking out money but no bookings...
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A
arsitar
from Avadi, Tamil Nadu
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non refund of fare

I booked a tkt for my wife and child on 22.6 in Tatkal in howrah mail to Chennai. the status was WL 7 & 8. when I cancelled it by 3-30 pm on the same day the status was same. IRCTC did not give me refund saying "after chart preparation the status was 'confirmed' ". I had no printout of cancelled tkt as IRCTC discourages taking printout. before this also once it happened. this time I made it for sure that the...
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