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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 468

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S
sumitsuman
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not received

Address:Hyderabad, Andhra Pradesh

Dear Sir,

I booked tickets with PNR no. [protected] from irctc On 2nd November 2013 from Hyderabad to Bilaspur for two passenger including my wife with 9 months old child in talkal facility, Out of which only one ticket got confirmed. Since i could not leave my wife and child i could not traveled and filed a TDR for refund for the ticket not got confirmed withing 1 hour of departure of the train. After which i am following...
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D
Deepak Devre
from Bengaluru, Karnataka
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Amount deducted from the account

Address:Vadodara, Gujarat

Dear Sir/Madam,

My name is deepak devre i booked online reservation of ticket from baroda to bombay in vadodara express for 24 march time 22.30 and done online payment from my standarad chartered debit card and than i book onother online ticket from bandra to baroda in Bhuj Express but on my first transaction the aamount of ticket worth rs. 1837.47 of 3 tire AC is diducted from my account and your on line travel portal showing...
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D
dassd
from Delhi, Delhi
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stay away from this one

That day train was departed from KGP at 10:10 PM. and within hour time irctc website was not reachable due to schedule
maintenance / whatever may be the reasons. and I am traveling by train
some time Internet was not continuing due to network failure through my
mobile.
please let me know one thing that, how a person can do TDR
whenever he/ she is traveling and your stations are not so modernized br...
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S
saravanakumar s
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Regarding TDR filed against PNR 4258225306

Address:Chennai, Tamil Nadu

Hello, This is in reference to PNR No: [protected] (SC to MAS) for which tdr has been filed on 24 Dec 2013, the ticket has been booked for 5 passengers for which 1 has been cancelled and out of 4 passengers only for 2 passengers seat birth has been confirmed. Hence remaining 2 passengers has not travelled. The TDR has been filed against passenges whose seat birth is not confirmed. IRCTC replied me back on 7 Feb 2014 stating that "Please...
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S
sm0090773
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

train ticket didn't get booked, but money deducted from account

Address:Gautam Buddh Nagar, Uttar Pradesh

today morning, (at 8.05am: 03/18), I tried to book train ticket from NZM to MRJ ( in train 22868) for 17-May. During transaction, 1657.47Rs has been deducted from credit card account and session got expired before ticket book confirmation. so, ticket didn't get booked and money deducted. Also, I didn't get transaction id from IRCTC or no any email/sms regarding transaction failure. How soon can i get money refund, can someone please help...
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B
banna45
from Hardoi, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Regarding bed sheets provided in the train

Address:Jhunjhunu, Rajasthan

Sir/Madam, Its very painful to know that even after having paid the fare in ac Coaches, every time we r being provided bedsheets that Have been used previously...for eg on18/03/2014, train no14705...When i complaint to concerned Staff he argued and instead of accepting his fault he told to complaint on higher level..Kindly take strict action regarding it......
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R
rajvansh roy
from Srinagar, Jammu and Kashmir
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unable to log in my irctc account

Address:Deoghar, Jharkhand

i have registered my account on 14th march at mid night. i have received confirmation report provided me the user id - rajvansh03 nd password - rhp422 but there after when i tried to log in it replies that my user name or password is wrong.today nd on the previus day i tried again & again but i get the same reply that id or password is wrong.please help me and reply why it happens?...
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P
psuryatej
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

IRCTC - TDR rejected for train 5 hrs late

Address:Krishna, Andhra Pradesh

I (P Surya Tej CH) have booked my ticket for journey from Vijayawada to Chennai as per particulars hereunder:- Train No.15630/BZA. DT. OF JOURNEY 09 Feb 2014 S3/43 confd berth. The train was supposed to reach Vijayawada Stn. on 09 Feb.2014 at 11:55 AM. When we reached the station, we were told that the train may arrive at Vijayawada station around 4 p.m on 09 Feb.2014 and there was no information of the train departure as yet. After struggling...
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S
sameershah
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

not inform that theft takes place everyday in jnaneshwari train

Address:Mumbai City, Maharashtra

irctc does not inform that it is everydays story that passengers are being robbed in jnaneshwari train of kolkata.And there is nobody to listen on the contrary all responsible railway officials misguide the suffered passengers .I am senior citizen of india and want justice from indian railways as i was robbed in the running train of jnaneshwari returning from kolkata to mumbai on 10th of march .I have fulfilled all the necessary procedure...
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V
Venkata pavan kumar
from Hyderabad, Telangana
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Amount not refunded

Address:Prakasam, Andhra Pradesh

i travell on last year 25/3/13. from ongole to calcutta in third ac.but due to some technical problem in 3rd ac compartment all passengers are shifted to sleeper from tadepalligudem-vishakapatnam.ticket collecter said you get money to file tdr in irctc.already i file the tdr.the current status is re grated.who is responsible for this inconvinience...
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Sir/Ma'am, This is to inform you that today[protected] platform number of train YPR-Patliputra Exp (22352) was changed abruptly on Katpadi (KPD) station. All the displays as well as announcements said the train is to arrive on 2nd platform. We were waiting for the train on 2nd platform at KPD station at boogie number 8th position because that is where our boogie was to arrive according to the display board. We arrived at the station around...
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S
sekhrana
from Bhopal, Madhya Pradesh
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Refund for canceled train

Address:New Delhi, Delhi

Hello Sir
My train got cancelled last month on 16th
.but i didnt got the refund money for that ticket.i am attaching a picture of that ticket in this mail.
i hope u will help me out in getting refund for my ticket.Its been 20 days
i didnt got my refund.
details:
PNR No:-[protected]
Sampark Kranti/12393
From:-PNBE to NDLS...
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H
Hapan
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Failed transaction amount not debited in account

Address:Munger, Bihar

Dear Sir, With deeply regretted I would like to inform you that on 18.02.2014 some transaction have failed due to server down or any other technical problem during ticketing operation in IRCTC site. My amount have already been debited from account by the respective banks. Details are appended below for quick further necessary action:- Transaction ID Amount in Rs. Concerning Bank Booking Date i. [protected] 1112 ICICI 18.02.14 ii. [protected]...
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N
Namita S
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

TDR rejected for train 19 hrs late

Address:New Delhi, Delhi

I (Namita) booked tickets for journey from Nasik Road to New Delhi as per particulars hereunder:- Train No.04013/VSG NDLS A/C EXP. DT. OF JOURNEY 03 Feb 2014 Coach/ Seat Nos. B/4 Nos. 57 & 63 confd. berths The train was supposed to reach Nasik Road Stn. on 03 Feb.2014 at 10:50 AM, 10:55 AM. The PRS information on net was showing this train as 'Cancelled', When v reached the said platform we were told that the train scheduled...
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A
ahamed arief
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Refund not credited in my account

Address:New Delhi, Delhi

i have made a reservation from NZM-MAS in Duronto express dated 18-Feb-2014 for the journey on 15-Mar-2014. In the very same day i cancelled the ticket and in the website it showing, the refund is already made . But as of now i haven't received the refund amount. Please see to this matter and take necessary action to get my money back. Pnr Number: [protected] Transaction ID: [protected] Train No: 12270 Date Of Journey: 15-Mar-2014...
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G
goutamnayajk
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Amount Debited From Account yet Ticket Not Reserved

Address:Kolkata, West Bengal

Dear Sir, I planned my travel from HWH to CTC for two people for the date 05/03/2014 for Dhauli Express. While I finished filling up the necessary information and proceeded to pay, I realised that the Payment was being processed and suddenly I got a message on my phone stating that an amount of Rs.312.48 was debited through my Debit Card Numbered [protected], and suddenly I found that the session had expired. However due to the emergency...
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C
cooldost
from Ghaziabad, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

TDR Refund not processed on WL/RAC Ticket

Address:Ghaziabad, Uttar Pradesh

Ref: Ticket PNR: [protected], Booked On: 11-Jan-2014, Class: 3A Date Of Journey: 31/01/2014, Train No: 11078From Station: NDLS (New Delhi), To Station: MMR (Manmaad) Passengers: 4 Adults Dear Sir, I booked e-ticket, as per the above-mentioned details, on irctc.com. I had to travel with my wife (25 yrs.) and two other persons. However, after charting the status was CNF on one seat, RAC on two seat, & waiting on remaining...
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J
jiteshAgrawal
from Mumbai, Maharashtra
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Refund of Reservation Charges For the Train Cancelled By IRCTC & Compensation

Address:Akola, Maharashtra

Sir, I Jitesh Agrawal, Resides at Akola HAve Booked (4)Four Train Reservation tickets from Ujjain To Akola Train No. 52973 Mhow AKola PAssenger. But ur Dept. has Cancelled this Train from Ujjain & Started its route from Indore & Even not intimated me.Because o[censored]r negligence & irresponsibility I have suffered lot Finacially & physically. So I require refund for the the Travelling charged I had paid for Ujjain to Indore...
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K
KUSUM981
from Bhimunipatnam, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

TDR Refund not yet received after 3 months

Address:Bangalore, Karnataka

Hi Sir / Madam, I have booked a ticket dated 1st November 2013, I have filed a tdr also for the same but after the completion of 3 months I am yet to receive my money. PFB the other details: PNR Number: [protected] Transaction ID: [protected] TDR Details Reason For TDR: Party Partially Confirmed/Waitlisted And Waitlisted Passengers Did Not Travel. TDR Status: TDR Entered Reference No: ekt[protected] TDR Zone: SER TDR Filing...
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G
getmeshashi
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not received ticket refund after 52 reminders.

Address:New Delhi, Delhi

From: shashi.[protected]@live.inTo: [protected]@irctc.co.inCC: [protected]@irctc.co.inSubject: FW: TICKET REFUND. (REMINDER 51).Date: Sat, 1 Feb 2014 18:43:37 +0530


From: shashi.[protected]@live.inTo: [protected]@irctc.co.inCC: [protected]@irctc.co.inSubject: FW: TICKET REFUND. (REMINDER 50).Date: Tue, 21 Jan 2014 13:51:02 +0530


From: shashi.[protected]@live.inTo: [protected]@irctc.co.inSubject: FW: TICKET REFUND. (REMINDER 49).Date:...
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