Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked an online ticket for two passengers using my Citibank debit card (journey date was 12-May-2013). Later I had to close the Citibank account for some reason. Then I cancelled the ticket for one passenger on 01-May-2013 (cancelled amount 1455). I had communicated with IRCTC, and they said the amount would be refunded via cheque. IRCTC asked for some documents and proofs and I provided the same to them. Later on 09-Jul-2013, I got a email from IRCTC that a cheque was issued and couriered to my address. But the courier was not delivered even after 10 days. I called them and they said the courier was lost. I am still trying to communicate with them and nobody is giving a positive response, even not the status. So I am afraid, the amount will be refunded or not. Thanks, Amit

hi I was trying to book ticket from Pune to Solapur from 9Jan till today 13 Jan. Four times I had same experience. My payment was deducted but no ticket was booked. For two successive transactions this had happned. What is the reason if everything works fine till the payment deduction then what is the problem to get the seat. I have a little kid so was trying to book AC ticket but your system is just taking out money but no bookings happen. Though it will be availabel in my account in 3 days but what about the reservation. Tickets will not be available who will help me getting the required seats. I want the penalty for this or else i am going to lodge a complaint on public grievence portal. I need answer for this. Regards Yogesh [protected]

I booked a tkt for my wife and child on 22.6 in Tatkal in howrah mail to Chennai. the status was WL 7 & 8. when I cancelled it by 3-30 pm on the same day the status was same. IRCTC did not give me refund saying "after chart preparation the status was 'confirmed' ". I had no printout of cancelled tkt as IRCTC discourages taking printout. before this also once it happened. this time I made it for sure that the tkt had been cancelled. IRCTC does not immediately confirm any action through SMS.

i booked a ticket on 9th jan.. RS. 2102 was debited from my account...i got ticket on my mobile also.. on 11 th jan i cancelled the ticket.. today when i checked 'refund status of cancelled ticket ' area, there was not that ticket pnr also... it was showing under ' FAILED TRANSACTION' AREA . and here its showing " payment not recived from bank' when my amount will be refund in my account? username 'aru1234nav' pnr [protected]. my email id arunava.[protected]@gmail.com

Hello, As per statement of my ICICI Bank an amount of Rs.2417.47 has been deducted twice reference BIL/[protected]/IRCTCINDIAN RAILWAY/[protected] and BIL/[protected]/IRCTC INDIAN RAILWAY/ [protected] from a/c no.[protected]. I have checked from booked history that I have not booked any Railway Ticket for myself or my family member for this amount. This is totally falls. Kindly refund my money urgently. Thanks. MITHILESH SINGHAL

sir
i am nitin mishra.my train delayed for 24 hours soi am not able to travel in this train. kindaly refund my money.
pnr-[protected]
transaction id-[protected]
train no-22405/BGP GARIB RATH
BOARDING-PATNA JN
RESV UP TO-ANVT
JOURNEY DATE-11/01/2014

Indian Railway Catering & Tourism Corporation Ltd. Internet Ticketing Services Internet Ticketing, State Entry Road, IRCA Building, New Delhi-110055 All Authorised Office Bearers, Dear sir, I have one IRCTC Account in the name of myself Abhimanyu Padhi user name kkpl2010 for booking of on line train tickets. I have booked one ticket with journey date12.01.2014 from BAM to BLS in Train No 02551 in 2 Tire AC with PNR No [protected] in the name of S K Padhi. my brother and his wife Kalyani Padhi and one ticket with journey date on 14.01.2014 from SHM to BAM in Train No 22853 in 2 Tire AC with PNR No [protected] in the name of S K Padhi. my brother. Now due to certain change of his programme I wanted to cancel both the tickets on 10.01.2014 and while I found the IRCTC account is deactivated without notice to me and hence I could not cancel the tickets. Previously the same type of situation happened with the account of my brother S K Padhi with Account user name kkpl 2009 and there also we immediately intimated to IRCTC officials by mail and phone which they ignored and we lost the amount. The account is also not activated till date. Please act suitably to cancel the tickets and get the full amount as per rule credited back to my nominated Bank Account. Also advice how to get my account reactivated to book my further journey tickets. Request your good self to act fast as the ticket cancellation period is remains very less. Yours faith fully, Abhimanyu Padhi.

What the [censored] is irctc.co.in site. So much angry on it. what about the middle/lower class people if they want to go urgently some places in india. We can not afford flight ticket. So only option left is indian railways. But what a bluddy [censored]ing site u people made. Can not book a single tatkal ticket. Better to increase the railways government will earn more rather than making us trouble. Strongly disappointed.

COMPLAINT DESCRIPTION

i was travelling on[protected] by narayanadri exp from tirupathi to secunderabad in sleeper class coach no s1 seat no 60, 61, 62, 64 and got down at secunderabad station and while coming out from platfrom one of the TTE have asked me to show the ID card i had sown to him then he was arguing with me that this is not original, i had sown him my PAN CARD, Voter Card then he started telling me give Rs 500/- i told him that i W, ont give you any bribe then he forcefully wrote challan of Rs 1560/- by challan no SC/A R 861266 and R 0654548 and he wrote train no MMTS

I had booked a train ticket under ID No. [protected] with PNR No. [protected] on 24.12.2013 for travel to Jammu Tawi from New Delhi in Train No. 12425 (Jammu Rajdhani Express) with boarding at New Delhi on 25.12.2013 at 20.40 hrs. The ticket was booked for three passengers with status as (Passenger 1-WL-78, Passenger 2-WL-79, and Passenger 3-WL-80) and an amount of Rs. 3202.47 was deducted from my account as per SMS received from LM-IRCTCi . However a SMS from LM-IRCTCi was received on 25.12.2013 wherein it was confirmed that only first two tickets were confirmed i.e Passenger 1-B1-15, Passenger 2-B1- 16. The status of the Passenger 3 after the preparation of Chart was WL-34. Keeping the status of the ticket in view only first two passengers travelled in the said train as can be got confirmed from the TTE of the Coach BI of the said train on the said date. The third passenger had to travel by Bus to Jammu. The refund amount due on account of one passenger who did not travelled with the other passengers due to his unconfirmed berth has not yet been credited to my account till date The same may please be refunded to my account at the earliest.

I have an account in irctc kkannan198.
It was deactivated, IRCTC is claiming that i have made unusual pattern of clicks..
But in nowhere in IRCTC website it was mentioned, if you make unusual pattern of clicks your account will be deactivated. So i would like to get the clarification/answer from irctc... did IRCTC has this in their terms and conditions.. if so please point to me...

Dear Sir/Madam,
Please check the below given train details. I'm traveling now on Chennai mail exp in the train but the fan is not working in our choch. TTR also not there in our choch from my station starts onwards. So we can't able to say this problem to anyone. We are paying Rs.345 for each person we are travelled 4 members on journey. Why we are paying this much money for fan not working compartment. I'm not satisfied with this journey. Kindly please take any action. Please do the as soon as possible.

Train No:12624
PNR No :[protected]
Journey date:[protected]
Number of passangers-4
Angamali to Chennai central.

Thanks & regards,
Hassan Ali.P

My name is krati shrivastava i have booked a ticket for 4 persons on 12th december from bhopal to pune in train no. 01478 whose PNR no. is "[protected]", the train was more than 4 hours late, and 2 of the passengers didn't travel because their intent of going pune could not be fulfilled as they might be reaching pune very late, which was not acceptable. So, I have filed TDR on 12th december itself, whose reference no. is "ekt[protected]", but till date no refund is obtained as well as the refund status is also not updated. Kindly look after the matter and provide refund as soon as possible.

Hi, Please activate my irctc account viveksthak. It was deactivated by IRCTC. I assure you that I've been using this account past six and a half years approx and I hav never used this account for any Fradulent activities. I called up the IRCTC Customer care number and also logged my ticket using [protected]@irctc.co.in, but havent got any response yet. Please help. Thanks & Regards, Vivek Thakur...

Hi,

My IRCTC account ID is nikhil7838 and email id is nikhil.[protected]@gmail.com with registered phone number as [protected].

When i try to login to my account, It shows User ID doesnot exist while the same was working fine when i tried to login last time.

Thanks,
Nikhil Mittal

Train No - 18108 PNR No -[protected] Journey Date -15/06/2013. Dear Sir, No any pre inforamtion about train cancelled by Indian railway up to dated 15/06/2013, when i reached at station the said train was cancelled that day.kindly refund my money. IRCTC - No refund my money after train cancelled by Indian Railway.Train No - 18108 PNR No[protected] Journey Date -15/06/2013
e mail:[protected]@yahoo.com

I had traveled from mumbai to ahmedabad on 19th Nov in gujarat mail in sleeper class in S1 boggie. ticket checker of that boggie is taking Rs 5 from each pessanger. why he is taking money from pessanger. ye saalon ne desh ko barbad kar rakha hai or koi inpe steps nhi uthatha hai..saale niche se lekar uper tak sab chor bhare hue hai..sab apni jeb bharne maine lage hue hai..koi to kadam uthao mere bhaiyo..koi mard hai ya nhi is desh maine jo inke khilaf kadam uthaye.

Hi, I am very embrassed whenever I book a ticket in irctc, from past few bookings, i observed that seat allocation is provided on the choice we choose, and even its not at all reflecting the best seat allotment depending on age. My mother is of 59 years from last thre bookings made on irctc, she only got Upper berth, and thre are times she hasnt travelled because of this seat allocation. Regards Sudhakar

I got my train ticker booked in train 12954, AG KRANTI RAJDHANI dt. 25/12/2013. My PNR No. was[protected]. I was continuously checking the status of my ticket by SMS to 139. At about 2.10 p.m., I received a reply from 139 showing status as W/L 1 & 2. At 2.45 p.m. it was RAC 29 & 30 but again at 3.18 p.m. the status got changed to W/L 4 & 5. It was shocking, how a RAC ticket be converted to W/L again. It was very urgent for us to reach Mumbai on 26/12/2013 as we have to attend a training programme. If something happens at the time chart preparation, as i have been told that at the time chart preparation people get their tickets confirmed by giving bribes & using quotas, why we should suffer because of negligence or greed of others. Please let me know how & why my ticket status changed from RAC to again W/L. Jagriti Sharma mob. no. [protected]

I filed a TDR on 3rd Sept under "Train Running Late for more than 3 hours and passengers not travelled" and till date I haven't received any communication or refund on this. When I checked the status online, the TDR status has been changed to Regreted. When I try to get the reason I always receive the "Communication Failure Error". This error is only coming for this particular TDR, all other TDRs are showing me the complete details. Below are the details: TDR No: [protected] PNR No: [protected] Date Of Filling: 3rd Sept 2013