Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir, My Transaction ID: [protected] & PNR Number: [protected] Booked On:[protected] Date Of Journey: 14/9/2013 Dadar to Chennai but this ticket is partly confirmed and remain still W/L on after preparation of final chart and we are not traveled in this ticket because as per railway rules W/L E ticket is not valid for travel and i am filled the TDR on 19/09/2013 but still date i was not received the refund amount for the same. So i am requested to you please look into the matter & please refund the W/L cancellation amount.

Dear Sir, My Transaction ID: [protected] & PNR Number: [protected] Booked On: 05/09/2013 Date Of Journey: 05/11/2013 Raichur to Chennai but this ticket is partly confirmed and remain still W/L on after preparation of final chart and we are not traveled in this ticket because as per railway rules W/L E- ticket is not valid for travel and i am filled the TDR on 05/11/2013 but still date i was not received the refund amount for the same. So i am requested to you please look into the matter & please refund the W/L cancellation amount.

IRCTC is doing fraud in reservation system. I booked a ticket in tatkal from BNC to MAS and it was in WL27, I got a SMS confirming the same . Now when i checked the status, the current status was W/L10 but it showed the booking status was WL/42, Now i am shocked how is this possible coz i booked with the status WL/27 and i have a proof for the same. These IRCTC employes took bribe from agency and played well with the Que and Stack system . I want to file a case against them as i have proof now.whom should i approch. Email:[protected]@live.com [protected] - BLR N.Satish

Two times my ticket was not booked after payment mode confermation through sbi debit card in online irctc reservation dated 10/12/2013 and11/12/2013. My booking was from santaldid to howrah for the day of 12/12/2013. My irctc id is sukmadhu and emaul id is [protected]@gmail.com. My Sbi bank txn. No is [protected] and[protected] against amount 261.00 and 261.00. Thanking you. SUKANTA KARMAKAR

I have travel on dated 07.12.13 with ticket which PNR no is [protected] & dated 08.12.13 which PNR no is [protected], [protected] Same date one railway exam is organized by railway . Railway issue free passes to candidates .Both date candidate travel reservation coach & sitting our sit .I have complained TT but not response received from TT. I have disturbed during travel & family also .Pls revert my reservation charge all above mention tickets.

I am mohit katoch travelling from haridwar to jalandher on 10th dec. My train no. is12053/HW ASR JNSHTABI. MY seat No. is C1/0051/WS. At my ticket seat number 51 mentions as window seat but on train it mentioned as middle seat so some time it creat confusion and arguments with other. So please correct it on either on yor website or on the train. Thanks, Mohit katoch. Mob. No. [protected] [protected]@gmail.com

my name--AJIT KUMAR, email: ajit.[protected]@gmail.com, contact: [protected].
irctc shopping order dated 02/12/2013, ORDER N0.- IRSP 4870261, PAYMENT SUCCESFUL,
COMPLAINT REF NO.-IRCTC241747.
SIR ABOVE IS THE DETAIL FOR PURCHASING AMBRANE A7 TABLET.
I M UR CUSTOMER SINCE MANY YEARS AS REGULAR/FREQUENT TRAVELLER, THROUGH UR RAILWAY.
I HV GOT EXCELLENT SERVICES FROM HS18, SNAPDEAL SO MANY TIMES.
BT THIS FIRST TRIAL WITH U IS MOST PANIC, NONCOPERATIVE, AND NOW DOUBTFULL TO GET EVEN REFUND OF MONEY/ SUPPLY OF GOODS.
KINDLY INTERVEN INTO THE MATTER AND GET SOLUTION UP TO 13th INSTANT, AVOIDING ME TO IN
THE SHELTER OF LEGAL LORDSHIP.

AJIT KUMAR
[protected]

I booked one ticket from Kalka to new Delhi (Shatabdi) on 30/11/2013 ON THE INTERNET but the transaction failed due to system fault at the IRCTC website. The amount of money amounting to Rs. 1802/- was, however, debited to my PNB account no. [protected] . My irctc ID is AADITI2004. So please do the refund to my respective account .

I m travelling by 12133 Mangalore express from CSM to Maed ngalore by Coac B2 Seat No 15.

There was no attendent were there to provide sheets and pillow till thane crossed when i had aske one of the attendetn he misbeaved and didnt bother about the complaint also.The attendent of our coach was sleeping in the toilet more than an hour who didn come out.The other attendent had provided the sheets with very arrongance behaviour, Even AC of the coach was not on till thane station even the middle light and the charging points are not on ...with repeted follow up n complits lights was n charging points were on..but very poor cooling of AC.No attendent is bother about the complaint as I warned then about the the complaint of there missbehaviour they even didnt ccare about then welomed the complaint.
It is very shameful to inform that these people are not bother about there job responsiblities.Next day anothe attendent visitied my birth to collect the blanket by 12 noon..i asked him let it remain again he missbahaved trying to teach me the rules.
I relly be greatful if you people can take serious action on this matter.Still B2 coach attendent is not avalable in the coach other guys perfomed his duties.

I had booked my e-ticket PNR No [protected] on 17 nov13 from muzaffarpur to lucknow on 05 Dec 13. When I reached to station to catch my train Raiway authorities informed me that my train 12203/Garib rath Exp cancelled. They also informed me that my ticket will be cancelled automatically and the refund will go to your account. But there was message I received from IRCTC about cancellation or refund of my money. Now what should I do? It is more than 72 hours now and as per instructions of IRCTC after train cancellation within 72 hours I should cancelled my ticket at any computerised counter. Please do the needful or guide me. Thanking you

Congratulations! You have successfully booked a ticket. Please carry ERS/VRM/SMS sent by IRCTC along with a relevant photo ID card while travelling.


PNRs having Fully waitlisted status will be dropped and names of the passengers will not appear on the chart. They are not allowed to board the train. If full waitlisted passengers are found traveling, they will be treated as without ticket and charged as per extant Railway rules.


Ticket Reservation
Transaction ID: [protected] PNR No: [protected] Train No. & Name: 12815/NANDAN KANAN EX
Date of Journey: 05/12/2013 Date Of Boarding: 05/12/2013 Class: 3A
From: BHUBANESWAR(BBS) To: NEW DELHI(NDLS) Boarding: BHUBANESWAR(BBS)
Resv Upto: NEW DELHI(NDLS) Distance: 1741 KM Scheduled Departure: 12:30
Total Fare: Rs. 1805.0 Adult: 2Child: 0

Details of Passengers
SNo. Name Age Sex Status Coach Seat/Berth
1 RAJENDER ROHELLA 072 Male WL 2/WL 1 0000/
2 USHA ROHELLA 064 Female WL 3/WL 2 0000/



My Id is kathguy and the password is bhagal

The undersigned had booked the following e-ticket on 21.11.2013 for above named two passengers. PNR No. was [protected] The Transaction ID: [protected]

The cost of the ticket Rs. 1805.00 was paid from my debit card No. [protected] from ICICI bank No.[protected]

The above e-ticket was cancelled on 29.11.2013 a message was displayed for the refund of Rs, 1, 730 to my ICICI account. No refund has so been made to my account.

You are requested to kindly look into the early refund.
RAJENDER SINGH Rohella
Mob. No. [protected]
Email [protected]@yahoo.co

Dear Sir, I want to bring in your notice that i have booked the ticket from Varanasi to Ranchi on date 01/12/2012 from the account no:[protected]. My transiction reference number is[protected]IGO4267631 transfer to [protected] SBI IRCTC COLLECT. The amount debited is RS 581.24. This amount was debited from my account but the ticket was not made. and I didnot recieve a PNR number also. So i request you to kindly look into this matter and make a neccessary arrangement in this regard so that i can get my debited amount back. my id is:[protected]@gmail.com phone no: [protected], [protected]

I did't received my Refund amout from IRCTC.

I was trying to book a ticket from Bangalore to Hyderabad the ticket is not confirmed but the amount is deducted from my account .

The transaction details under below,

Date Narration Cheque/Ref. No. Withdrawal
29 Nov 2013 [protected]-INDIAN RAILWAYS [protected] 11.23
29 Nov 2013 [protected]-INDIAN RAILWAYS [protected] 341.24


Please help me .


Thanks
Murali.

Sir, I faced a problem while booking a ticket now on irctc.co.in from New Delhi (NDLS) to Bhadrak(BHC) for th 29NOV2013 in 22812 Bhubaneswar RajdhaniExpress. After entering the details, I made the payment using SBI debit card. After making the payment I got the message that the session is expired. I checked my SBI bank transactions and I can see a payment of 3220/-. However when I see the list under "Booked Tickets" on the website, I dont see any reservation made. Please advise what to be done since I have made a payment and there is no booking done by the website. My irctc id:-SILU9040 Regadrs kamal mishra

Dear Sir, I booked for 27.10.2013 Falaknuma Exp ticket . But on that date train cancelled.No information coming regarding TDR filling process from irctc.We general people, we don;t know regarding TDR.1st nov irctc customer care themselves filled TDR, but after that they told that i can;t any refund for the same.so, i want to know why they should not inform me regarding TDR fillng? why they filled TDR after 72 hrs? why can i not get my money refund?kindly reply me. My ticket details is given below. Ticket Details: Pnr Number: [protected] Transaction ID: [protected] Train No: 12704 Train Name: FALAKNUMA EXP From Station: SECUNDERABAD JN(SC) To Station: HOWRAH JN(HWH) Date: 27/10/2013 Class: SL Boarding: SECUNDERABAD JN(SC) Resv Upto: HOWRAH JN(HWH) Quota: General Booked By: Ticket Details S# Name Age Sex Res-Status cancellationDate 1 SRIJIB KR MANNA 24 Male Booked 2 PURBA CHATTERJEE 20 Female Booked kindly reply me. My [protected]@gmail.com [protected]

Dear Sir.., I have booked following ticket, which was not issued and saying that the Payment not recived, , But my SBI account the amount was debited to my account and sent to IRCTC. I give details of the same. Pnr Number: 0.., Transaction ID: [protected]., Train No: 12734., Train Name: NARAYANADRI EXP.., From Station: (SC).., To Station: (TPTY).., Date Of Journey: 15-Jan-2014.., Class: SL.., Boarding: (SC).., Resv Upto: (TPTY).., Date Of Booking: 24-Nov-2013.., Total Fare: Rs 1246.24. I request you to credit Rs.1246.24 into my SBI Account and Oblige., A V Rao.

RESPECTED SIR, ON 19/11/22013 AT 2:52 A.M. WHEN I WAS BOOKING E-TICKET UP TO LAST STEP AT THE SAME SUDDENDLY YOUR SERVER BREAK UP AND RS 4200/- AMOUNT DEDUCTED FROM MY ACCOUNT BUT E-TICKET NOT DISPLAY/ PREPARED THEN AFTER AGAIN I WAS BOOKED E-TICKET ON SAME DATE/TIME VIDE OUR E TICKET PNR NO. [protected] TRAIN NO. 12707, DOJ- 25/12/2013, TIME- 17:55 HRS, SL, TPTY TO NZM, SYED QADIR HUSSAIN, +5 S8 (33, 34, 35, 36, 37, 38), FARE- RS. 4200/-, SC: 11.24 + PG CHGS. DEDUCTED FROM MY ACCOUNT IN TWICE, IN ONE TICKET THAT IS WRONG. AND RS. 4200- MORE DEDUCTED AMOUNT NOT REFUNDED TILL DATE/ TIME. HENCE IT IS THEREFORE REQUESTED MORE DEDUCTED AMT. RS 4200 MAY KINDLY BE REFUNDED IN MY ACCOUNT IMMEDIATELY . REGARDS

dear sir this is dr kapil agrawal from K.E.M. Hospital, Mumbai. yesterday i was travelling from Golden temple mail from mathura jn to bct. coach attendent didnot attend us to provide bedsheets, blankets and pillow covers etc. even after 8 hrs of journey. i tried to find him in pantry and other possible locations and asked many vendors but couldnot find him then i asked the ticket checker but he also didnot know. same time one co- passenger at aroun 7pm told me that attendent is sleeping inside the cupboard meant to store bedsheets and blanket etc. i woke him up and asked to give the bedsheets etc. he said straight that he doesnt have any as railway is not providing enough. i asked him to call superior and to bring complaint book but he didnot pay any heed.when i asked ticket checker again and asked him to provide complaint book then he asked attender to some bed sheets. attender then brought 4 bed shhets for 4 berth instead 8 and said itna hi hai itne se hi kaam chalao, despite repeated request to provide complaint book both attender and Tc didnot provide and said jo karna hai karlo. pantry person also charged rs 100 for each plate of veg. lunch and didnot provide any bill. the food was pathetic to say the least. this is just too much if consumer is denied getting basic facilities and cant even get complaint book to make a complain against the erring rly employees despite paying extra charges every time then better not to have any complaint book at all and leave the aam janta to suffer.my coach was B3, seats, 46, 57, 60 and 63.

Dear Sir, I did a ticket booking from Bangalore to Nandyal on 13Nov13 for the Journey on 15Dec13 .My amount got debited from the bank but when I saw the status in IRCTC the ticket booking was showing as failed. But the amount was not credited to my account .Status was showing amount refunded on 15Nov13 but I didn't receive my amount. Please take it as a serious concern .Otherwise people may lose faith on the IRCTC website. Transaction ID: [protected] Train No: 18464 Train Name: PRASANTHI EXP From Station: (SBC) To Station: (NDL) Total Fare: Rs 1292.47

Respected Sir/Madam,

I Kishor Chillal had filed for TDR as per the guidance provided by the station master (Bengaluru - Yeshwantpur(YPR)) as I did not boarded the train because it got delayed by more than 5 hours.

I had booked 2 AC tatkal ticket (Pnr Number: [protected]) to travel from Bengaluru (YPR) to Mumbai (CSTM) but the Chalukya Express (Train No: 11022) which was supposed to start at approximately 6:30 AM on 21st September 2013 from yeshwantpuram (YPR) got delayed by more than 5 hours which was inconvienent for me to reach mumbai as I had a very important business meeting with client @ 9 AM on 22nd September 2013.

On my travel date i.e 21st september 2013 as per the intial announcement I waited till 10:30 AM but the arrival of Chalukya Express (Train No: 11022) to yeshwantpur(YPR) was further delayed thereby defeating my purpose to travel to mumbai so I approached the Station Master where I was informed that as per the IRCTC rule the Tatkal Ticket will be refunded if the train is delayed by 3 hours of it's actual schedule hence I filed the TDR for cancelling my ticket and availaing the Refund but now I see that the request is being REGRETTED.

I would request you to please consider my case and reopen the filed TDR and process the refund.

Details are as follows :-

Transaction ID = [protected]

PNR Number = [protected]

TDR Entry Date = 21st September 2013


Thanks,

Kishor Chillal

[protected]