Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi IRCTC,
On the Occasion of Dussera festival I traveled to and fro from Bangalore to Hyderabad.
Below are the travel details...
PNR : [protected] YPR – KCG DOJ :[protected] YPR-KCG EXP
PNR : [protected] KCG – SBC DOJ :[protected] BANGALORE EXP

In the above Journey PNR : [protected] dated[protected] YPR-KCG EXP, the train was started at 15:30 from YPR, TTE was supposed to check the tickets in the train as early as the train starts but unfortunately TTE came at 12:30 – 01:00AM i.e., 8hours after the journey was started in the midnight for ticket checking and he demanded to pay extra Rs.20 from me(2 persons me & my spouse). I was astonished and asked why you are collecting extra fare from the passengers, he replied, as this was towards the Railway fares are increased by 2%, and as I was demanded for a receipt of extra fare he said that the receipt would not be given to each and every PNR but it will receipted for whole train in a single recpit.
That was not only me from whom he collected the extra fare, but from all the passengers who were travelling in the train.
I checked the newspaper in the morning and found that the extra fare of 2% will applicable from 17-Oct 2013, if the tickets are already booked before the date specified it would be collected from TTE during journey.

And proceeding to return Journey from KCG – SBC PNR : [protected] dated[protected] BANGALORE EXP, there were no extra charges collected from TTE during the time of journey.
As this return journey(PNR [protected]) was 5days after the first journey(PNR [protected]), If the collection of the extra fare was as per the rules, why the return journey(PNR [protected]) TTE was not collected the extra fare.
This clearly shows the TTE at the first journey (PNR [protected]), was wrongly imposed the extra fare charges on all the passengers in the train and he was looting the whole public in the train as he was representing the government and doing so.

This is not the matter of Rs.20 which I paid to TTE, but this was regarding the loot in the whole train and was representing government to do this, and I wanted to bring to the notice to the higher officials so that Aam-Admi is being cheated.

Thanks,
Sunil.

Dear sir, i have got my mobile varification code from irctc but no link to varify the mobile.please resend me mobile varification code so that i can varify my mobile. my mobil number is [protected] and my email id is [protected]@yahoo.com please help me.plese tell me if mobile varification code is not available can i again creat a new id on irctc with same mobil number.

Dear Sir, I had waitlisted status #7 and 8 at the time of preparation of chart for my journey ticket dated 18.10.2013, pnr no. [protected] for journey between Mangalore and Bangalore (2 tickets). Normally, for waitlisted status at the time of chart preparation, ticket amount is to be refunded automatically. Now, it is more than 24 hours and I have not received any refund. Kindly look into the matter and arrange refund. I also would like to suggest that for waitlisted passengers, there should be an advice regarding chances of getting ticket confirmed or upgrading to RAC position at least one hour before journey. This will help a waitlisted passenger to take a last minute chance of travelling. I trust that this suggestion will be examined. Thank you in advance for quick response. Regards, B.J.Sreepathy

Dear service provider in the month of june i cancles the train ticket with followed PNR number :[protected], the cancilation purposr is we have been bookes 5 2AC tickets from vijayawada to shirdi sai nagar. but after chart preparation we found that out of 5 tickets only one ticket booked that also in RAC so, then we filed "TDR" and we travelled by bus from vijayawada to hyderabad and from hyderabad to shirdi. Then i have been receivd mail from IRCTC as per below. With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : MCR260513V15742 and the reason being : 'As per chart, passenger has travelled' for this mail we have been attached alternative tickets which we travelled from bus. till i didn't received any mail nor any refound amount. kindly do needfull help to get this money. mu name is sivaraj pendurthi. irctc log in : sivapendur my personal mail id : [protected]@yahoo.co.in awaiting for favourable reply. thanks & regards, sivaraj.

Dear service provider
in the month of june i cancles the train ticket with followed PNR number :[protected], the cancilation purposr is we have been bookes 5 2AC tickets from vijayawada to shirdi sai nagar.
but after chart preparation we found that out of 5 tickets only one ticket booked that also in RAC so, then we filed "TDR" and we travelled by bus from vijayawada to hyderabad and from hyderabad to shirdi.

Then i have been receivd mail from IRCTC as per below.

With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : MCR260513V15742 and the reason being : 'As per chart, passenger has travelled'

for this mail we have been attached alternative tickets which we travelled from bus.

till i didn't received any mail nor any refound amount.

kindly do needfull help to get this money.

mu name is sivaraj pendurthi.
irctc log in : sivapendur
my personal mail id : [protected]@yahoo.co.in

awaiting for favourable reply.

thanks & regards,
sivaraj.

Sir I have booked two tickets one from coimatore junction to pune junction and other one from pune junction to coimbatore junction :CBE-PUNE PNR: [protected] PUNE-CBE:PNR:[protected] on 14/10/2013 I have cancelled these tickets. when I went to E-TICKET cancellation it has mentioned that the refund amount of rupees 660/= and rupees 670/= has been send to the bank, but when approached the bank autorities they said that the refund amount has not been credited in my account. So I request you to kindly see into it that my E-TICKET CANCELLATION amount has been send to my bank account Thanking you Yours faithfully Tony Gonsalves

I have booked ticket and my train number was 16523 journey date 15.10.2013. ( SBC to MRDW) Karwar express. When i was checking platform number for particular train in station there is no such a train number, From 20.15 to 20.40. Actual train departure time is 20.40. After struggling in long enquiry que in station i enquired bout train he said train passed this station, and that train number is 16517, i waited till 9.30 and there is no train naming 16523. Now how to process my refund of ticket fare?? Whom to complaint?? waste of time n energy? there is no communication in change/ update in my train number. Please help.

I have booked tatkal ticket for train no.11039, Pnr Number: [protected] Transaction ID: [protected], From kolhapur to nagpur, on 20/07/13. train is canceled due to some problem. And not departed from its origin.. The Station informed me that if the train is canceled the refund will be credited to your a/c. But no refund will be given. And when I go to cancel the ticket it shows train is departed, u can't cancel.. Till the amount of Rs. 1161 is not refunded, so request to provide solution asap..

Dear Sir, On 23/9/2013 i had booked online through IRCTC online Reservation System for myself, for the journey from Dadar to Madgaon. for Journey dated 13/10/2013. Recently when i went to update my passbook i noticed i was charged twice for the same ticket whereas i was issued only one ticket. passbook details POS[protected] IRCTC Amount Debited 256=24 POS[protected] IRCTC " " 256=24 I later cancelled the ticket on 12/10/2013, as of date i had no refund.

TDR REF.NO.[protected] DT.02.10.2013 FILED CLAIMING REFUND OF AC CHARGES FOR THE JOURNEY UNDERTAKEN WITH REFERENCE TO E TICKET;- PNR NO.[protected]-TRANSACTION ID NO.:[protected]-TRAIN NO.16058/SAPTHAGIRI EXPRESS- DATE OF JOURNEY :01.10.2013-TIME OF DEPARTURE AT TIRUPATI RLY STATION:17.55-JOURNEY FROM TIRUPATI TO CHENNAI CENTRAL - IN AC CHAIR CAR -COACH NO.C1 IN SEAT NOS.30, 31 AND 32-TOTAL FARE RS.687.47[INCLUSIVEOF IRCTC SC RS.22.47]-PASSENGERS' NAMES:P.S.JEEVAN[AGE65-MALE], P.S.GUNAVATHI[AGE55-FEMALE] AND T S SANGEETHA [AGE 27- FEMALE]-REASON FOR FILING TDR: AC FAILURE AND POWER DISRUPTION THROUGHOUT THE JOURNEY PERIOD- TTE NOT CHECKED THE TICKETS OF ALL PASSENGERS TRAVELLED IN AC CHAIR CAR-COACH C1 AND INFORMED HAVING NOTED THE FACT OF AC FAILURE IN THE COACH IN THE CHART FOR CHECKING TICKETS AND ASKED US TO CLAIM REFUND DIRECTLY WITH IRCTC AT CHENNAI CENTRAL RLY STATION. NO RESPONSE TILL DATE . HENCE THE COMPLAINT.

I have made 6 transactions with on line Reservation Facility Available on the Web Site IRCTC but all the transactions were failed and amount debited from my SBI DEBIT ACCOUNT but I have not received any amount credited in my particular account. my Transaction IDs are as below. Transaction ID Pay Status Reservation Status Total Amount Bank [protected] Settlement Requesred Not Booked Rs.3192/- SBI Debit [protected] Settlement Failed Not Booked Rs.612/- SBI Debit [protected] Settlement Failed Not Booked Rs.612/- SBI Debit [protected] Settlement Failed Not Booked Rs.3562/- SBI Debit [protected] Settlement Failed Not Booked Rs.2162/- SBI Debit [protected] Settlement Failed Not Booked Rs.2162/- SBI Debit Kindly reply to me to the earliest extend. Thanks (ASHOK PANDEY)

Dear Sir,
I, the undersigned had taken tatkal ticket having following details.
Out going journey RETURNING Journey
Tiket PNR No. : [protected] [protected]
Date of journey : 07/10/2013 07/10/2013
Train NO. :[protected]
From : Panvel to Sawantwadi Sawantwadi to Panvel
Amount : Rs 370 Rs 375

The train no 10111 was late on 07/10/13 for more than 12 hours. As per my tour plan I had to visit Sawantwadi and return on same day doing my important work. As the out going train was too late for more than 12 hours, I had to cancell my trip and Idid not travelled out going and returing.
It may be noted that I enquired for refund at panvel on same day but I was informed that you go to CST for refund. Nest same day morning I tried to refund from Govandi rly. station but there as well I was informed to get refund from CST only.
As such it is requested to refund the tiket amount for outgoing as well as returning TOTAL AMOUNT Rs 745 at the eairliest.
THANK YOU YOUR FAITHFULLY
SHAIKH S R

sir, i am sudhakar rao with email id as www.sudhakar.[protected]@gmail.com and phone no [protected]/[protected]. i have so many times to signup. but i couldn't get. whenever i go for signup with my phone no's, it is showing "your mobile number is already registered". but still i couldn't get any user id or password to my email id.

To-Day i have booked Journey ticket in TATKAL QUOTA by 12739(GARIBRADH EXP) in A/C 3 tier booked under PNR no [protected] Transaction Id [protected] consisting two passengers fare is an amount of Rs.1852-42 paise deducted from account TWICE and problem occurred when i am going to the book the same ticket 2nd time got side middle berth and side upper berth in lieu of Lower berth because at that more berths available at the time of 1st attempt after consulting through toll free number [protected] received message from this number that ticket has not been booked the same when first time deducted Rs.1852.47 through my account.so please verify and return the same as soon as early possible thanking you

USER ID-SHREEMISHR FIRST NAME- SHREENIWAS LAST NAME- MISHRA D.O.B.-27/12/69 REGISTERED MOBILE NO.-[protected] CITY-NEW DELHI RESIDENTIAL ADD.-FLAT NO.210, SEC 13/B, METRO VIEW APPTS., DWARKA, NEW DELHI. EMAL ID GIVEN- [protected]@gmail.com kindly note that this email id has been wrongly spelt by mistake. My correct email id is - [protected]@gmail.com. I request you to kindly update my email id and send me a new password on the same. Thanks.

Guwahati To New Delhi Ac Sup .train No 02435 Pnr No-[protected] Transaction Id-[protected] Ticket Fare-2267.47 ( Rs. Two thousand two hundred and sixty seven and four seven paisa only.) 1.Pranjal Baruah. Age.23 2. Sumita Baruah. Age. 59 Address. Gauripur W/No.1 Near Girls High School Baruapatty Road.Dist Dhubri Assam.783331(M.No- [protected])

I had booked two AC tickets online on 7th September 2013 at around 1.20 pm in Train No:12076, Janshatabdi express, from Ernakulam Junction to Calicut. On arrival at the station to board the train, I was informed that the Train will be terminated at Trichur due to to the ongoing works at Shoranur. I contacted the station master and reservation supervisor to find if onward transportation facility will be arranged by the railways at Trichur. Station master contacted Trichur station and was informed that no onward facility has been arranged. As I am a senior citizen and a heart patient and I was travelling with my wife for a medical check up at the Iqraa hospital at Calicut, I had to reach Calicut to keep my medical appointment. I tried to cancel the ticket online, but could not do so as the chart was already prepared. Then I contacted the reservation supervisor who advised me to file a complaint at [protected]@irctc.co.in. The details of my ticket are given below:- PNR:[protected]. Train No: 12076. Date of journey:[protected]. ERS to CLT Passengers:1. Adam Ayub age-63. 2. Noorjahan Ayub age 52. coach C1. seats 50, 51. I had to travel by the next Train after about 2 hours in an unreserved compartment. As I could not keep my appointment with the doctor, I had to stay back one more day. I had to incur lot of extra expenses and hardships in this connection. As all these happened due to no fault of mine, I am eligible for full refund. Kindly refund the amount into my account No:[protected], SBI Ernakulam, Kochi.

Rakesh Kumar Gandhi House No. 580 Sector-8 Faridabad-121006 (Haryana) [protected] PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected] Booked On:[protected] Class: 3A Internet Service Charge: Rs 20.00 Date Of Journey: 10/6/2012 Railway Zone: WR Bank: CITI Total: Rs 3010.00 Train No: 12954 Ticket Charge: Rs 2990.00 From Station: H NIZAMUDDIN(NZM) Quota: General TDR Details Reason For TDR: Party Partially Confirmed/Wait listed And Waitlisted Passenge rs Did Not Travel. TDR Status:Regreted Reference No:ekt[protected] TDR Filing Date: 24-Jun-2012 Dear Sir I booked two tickets to Mumbai Central by Rajdhani Express Train No. 12954 from Hazarat Nizamuddin Railway station under PNR No. : [protected] as per detail below: 1. Rahul Gandhi, Age-23 years, Male, Sr.No. 1 2. Sarabjeet Singh, Age-23 years, Male, Sr.No. 2 The Ticket of Mr. Rahul Gandhi, Sr.No. 1 was confirmed before the finalisation of the Chart on the day of journey i.e. 10.06.2012 and he travelled to Mumbai by the said train. But the Ticket for the passenger at Sr. No. 2 namely Sarabjeet Singh was not confirmed and remained Wait Listed. So Mr. Sarabjeet Singh could not travel. I applied for TDR Refund but the same has been rejected with the reason "Passenger Travelled" whereas he has not travelled. I am also attaching the text of the passenger did not travel for your ready reference. I request you to please check up your records and refund me the amount of second ticket booked under PNR No. [protected], at the earliest as it has already been over-delayed. Thanking you, Yours faithfully Rakesh Kumar Gandhi

Dear Sir/ Madam, I have been trying to cancel a ticket on irctc website for the the last two days. But whenever i click on the cancel ticket button, it displays a statement "unable to retrieve due to communication failure" this is leading to a loss. The PNR number for the ticket is [protected]. Hopefully my problem will be resolved. Thanks Prakhar Arya [protected]

I purchased a Online Maxima Watch ...In this Watch Date option is there...And It is not getting Set Properly...From long time, i am trying but it is not working properly...And also After 2-4 days the cover of the dial has came out...Ad the company is not taking it back and allow me to return it...
It is not there in any other online shopping sites, ...
Firstly they said to do try setting the date and go to service centre but it is not working properly tilll now..it has been just almost a week ...But they now are saying that we cant take because it is damaged..
I am registered in many online shopping portals..And this will Never happen