Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I had booked two AC tickets online on 7th September 2013 at around 1.20 pm in Train No:12076, Janshatabdi express, from Ernakulam Junction to Calicut. On arrival at the station to board the train, I was informed that the Train will be terminated at Trichur due to to the ongoing works at Shoranur. I contacted the station master and reservation supervisor to find if onward transportation facility will be arranged by the railways at Trichur. Station master contacted Trichur station and was informed that no onward facility has been arranged. As I am a senior citizen and a heart patient and I was travelling with my wife for a medical check up at the Iqraa hospital at Calicut, I had to reach Calicut to keep my medical appointment. I tried to cancel the ticket online, but could not do so as the chart was already prepared. Then I contacted the reservation supervisor who advised me to file a complaint at [protected]@irctc.co.in. The details of my ticket are given below:- PNR:[protected]. Train No: 12076. Date of journey:[protected]. ERS to CLT Passengers:1. Adam Ayub age-63. 2. Noorjahan Ayub age 52. coach C1. seats 50, 51. I had to travel by the next Train after about 2 hours in an unreserved compartment. As I could not keep my appointment with the doctor, I had to stay back one more day. I had to incur lot of extra expenses and hardships in this connection. As all these happened due to no fault of mine, I am eligible for full refund. Kindly refund the amount into my account No:[protected], SBI Ernakulam, Kochi.

Rakesh Kumar Gandhi House No. 580 Sector-8 Faridabad-121006 (Haryana) [protected] PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected] Booked On:[protected] Class: 3A Internet Service Charge: Rs 20.00 Date Of Journey: 10/6/2012 Railway Zone: WR Bank: CITI Total: Rs 3010.00 Train No: 12954 Ticket Charge: Rs 2990.00 From Station: H NIZAMUDDIN(NZM) Quota: General TDR Details Reason For TDR: Party Partially Confirmed/Wait listed And Waitlisted Passenge rs Did Not Travel. TDR Status:Regreted Reference No:ekt[protected] TDR Filing Date: 24-Jun-2012 Dear Sir I booked two tickets to Mumbai Central by Rajdhani Express Train No. 12954 from Hazarat Nizamuddin Railway station under PNR No. : [protected] as per detail below: 1. Rahul Gandhi, Age-23 years, Male, Sr.No. 1 2. Sarabjeet Singh, Age-23 years, Male, Sr.No. 2 The Ticket of Mr. Rahul Gandhi, Sr.No. 1 was confirmed before the finalisation of the Chart on the day of journey i.e. 10.06.2012 and he travelled to Mumbai by the said train. But the Ticket for the passenger at Sr. No. 2 namely Sarabjeet Singh was not confirmed and remained Wait Listed. So Mr. Sarabjeet Singh could not travel. I applied for TDR Refund but the same has been rejected with the reason "Passenger Travelled" whereas he has not travelled. I am also attaching the text of the passenger did not travel for your ready reference. I request you to please check up your records and refund me the amount of second ticket booked under PNR No. [protected], at the earliest as it has already been over-delayed. Thanking you, Yours faithfully Rakesh Kumar Gandhi

Dear Sir/ Madam, I have been trying to cancel a ticket on irctc website for the the last two days. But whenever i click on the cancel ticket button, it displays a statement "unable to retrieve due to communication failure" this is leading to a loss. The PNR number for the ticket is [protected]. Hopefully my problem will be resolved. Thanks Prakhar Arya [protected]

I purchased a Online Maxima Watch ...In this Watch Date option is there...And It is not getting Set Properly...From long time, i am trying but it is not working properly...And also After 2-4 days the cover of the dial has came out...Ad the company is not taking it back and allow me to return it...
It is not there in any other online shopping sites, ...
Firstly they said to do try setting the date and go to service centre but it is not working properly tilll now..it has been just almost a week ...But they now are saying that we cant take because it is damaged..
I am registered in many online shopping portals..And this will Never happen

i had booked 2 ticket on 16 august 2013 from delhi to belgum( ghataprabha, karnataka) for the journey on 14 October 2013.. while booking there were vacancy of 56 seats .. after booking two seats it reduced to 54 .. instead of getting fixed seats i got 11 and 12 waiting list (till now) .. last week my friend also booked for the same train but he got 1 waiting list .. i am tensed pls help me out .. i want to know ma exact pnr status .. PNR [protected] .. TRAIN 12780( Gao express)

Dear Sir,
This is to inform you that today I have gather bitter experience from IRCTC customer care survice.
I call [protected] this no around 12.39am Dated 21/09/2013 for my problem on other side customer care Exe who given is ID named Avishak(T.C) replay with me loudly ruffly& using slang language .
please look this matter.

Thanking You
Tamajeet Adhikary

Its' really surprising that the food supplied by the service provider is of below standard in a train like Rajdhani Express to Guwahati and New Delhi. Earlier Menu was there in the serving tray which is now replaced by the some other pictures. Above all no jam with bread, sometimes no ice-creams . On the other hand, soan papdi is replaced by mere cheapest biscuits costing mot more than Rs.2-3/-per packet. Above all, the rotis served were stale in most of the cases and the no bread-stick & butter with soup. The quality of the butter is deteriorated. Amul butter is replaced by Bimal butter. Whereas the food charges are not less, rather the fare is going higher day by day. If the complaint is given to the catering manager, it's of no use. I request the concerned authority to look into the matter very seriously just because everybody welcomes a good standardisation in a train like Rajdhani Express to Guwahati with a tedious 27 hours journey.

respected sir,
am sending this mail to kindly notify you that mi cancelled ticket with pnr number [protected] on the train number 12257 for 12-09-13 is not refunded....please look into this matter and do the needful.

yours faithfully,
Arun Philip John

Dear Sir, This is to inform you that i have an account name as premnsgkp on your respect irctc portal since 4-6 year ago but unfortunatily i changed password today but it was not matched this time so i tryied to recover password that it send reset password on mail id,but i dont know which mail id i mentioned in that time. Therefore you requested to please provide my respected id or send password on my mobile no (which was mentioned [protected]),because i have to cancell a ticket immediatly pls help as earlier possible

Hi,

Yesterday I went to drop my wife & my Mother to Yeswantpur railway station (they are travelling to Bijapur). We left our home at 6 PM train time was 7-30 PM (from my home railway station is 20 mins journey) because of traffic we reached railway station at around 7-20 as Platform ticket counter was very crowded & only 10 mins left i have not taken platform ticket. I went inside & searched TC or any Railway employee to ask which platform train will come no one is present either in platform or in office. I have searched all platform for my train no clue then again i came back to 1st platform then i asked one TC he told he don't know ask in office, I went inside office no one is there. then i asked one passenger he told it will come on 5th platform i went there train came. When i am coming out of the station a person who is civil dress stopped me & asked me platform ticket, I told him my story why i not took ticket. he told its not our problem you have to pay 255 rupees. he caught 2 more person from them he took 300 rupees for two person.

The person who spent 700 rupees to book ticket will not purchase 5 rupees platform ticket ???????

Please provide as much information as possible...last night i opned user ID on irctc. I recieved the user id and password through email id i.e [protected]@gmail.com and mobile veification code through my phone number.my user id is roufbashir after login my user id and password i am getting the result of invalid user id or password. Please do the needful.

i have booked two ticketsfrom vizag to coimbahor amount diducted but tickets not booked tickets booked date 29th aug 2013, and the bank icici bank credit card, and the icici bank id's 197655 (amount of rupees 1262.47). and another ID-119350 amount of rupees 1262.47. some other ticket to hyderabad garib rath train no; 12739 booked on 2nd sep 2013 amount of rupees 637.47/- ID no;684819 kindly send my amount return back to the same account.

Sir, on 05/09/2013 today morning i have booked four tickets(out of which two senior citizens) Train No.12902 gujarat Mail from Ahmedabad to Borivali. Transaction ref no. is [protected]. But e ticket is not processed and "No history details is availabe" My SBI account is debited with Rs.911.24p.( Ref. pos[protected] irctc ) My Email Address is jd.[protected]@hotmail.com and Mob. No. is [protected] .on which irctc customer booking is registered.pl.do needful. with regards jddoshi. 05/09/2013

1. I am working with Railways and was traveling on train no. 18507, Hirakud Express on 27.08.2014. Following is my complaint. 2. I had placed order for three vegetarian meal. The meal was served in one aluminium plate type casserole with three compartments. There was boiled rice, simple mixed vegetable, dal and two parathas. One glass of packed water was also given. It is clarified that nothing else was given like salad, curd, any dish of paneer and also the meal was not served in plastic tray with separate aluminium container for individual items like rice, dal, vegetable etc. 3. The waiter had asked for Rs.83/- per meal. When bill was demanded he produced bills for mutter paneer, rice, dal, parathas each with qty as three nos. totaling Rs.249/- i.e Rs.83/- per meal. This bill was not honoured by me and then another bill of Rs.249/- @ Rs.83/- for veg meal was given. The caterer is Roop Caterer and from one leaflet of caterer lying on the floor which I got from the TTE I called at [protected] to register my complaint. The Pantry manager was called to bring the complaint book which he did not bring. 4. Scanned copy of the bill may be given if required. Photo is enclosed. Sumeet Kumar Sinha Sr.Div. Materials Manager, SEC Railway, Bilaspur. Mobile [protected] PNR NO.[protected] rovide as much information as possible...

I have booked 4 tickets on 26 th Aug for which amount was deducted including transaction charges.But on 28th of Aug, they have again deducted transaction charges for 4 of the tickets.Same is the case for the 2 tickets booked on 12th of Aug.

Sir just i tried to book a seat in from Anand to Mumbai through e-ticketing for 05/09/2013.while processing option for PAY appeared but at the end reservation not done informing that system failure but amount of rs 1282/= was deducted from my SBI acct. Message recived in my mobile is Thank you for using your SBI Debit card 622XX6450 for a purchase worth Rs1282 on POS SBIRCTC at IRCTC txn#[protected]. pl look in to the matter and i request to give a feed back on email : [protected]@yahoo.co.in

My PNR NO [protected] date of journey 26/07/20013 train number 12262 on which I was filed TDR on 26/07/2013 due to train running late for more than 17 hours and I was not traveled. After about one month of filling of TDR I have not received my amount back till today. I would like to request you to kindly forward my complain to concern authorities.

i was trying 4 time to book the e ticket from saugor to jalgaon jn on 24th aug 2013 & 25 th Aug 2013 due to networking problem, my processing stop after clicking pay, therefore i haven't get any message from irctc, but the charges Rs 211.24 have been deducted 4 times from my account in favour of rail ticket. therefore my total wrong deduction Rs Rs 844.96 paise should be credited in my account.

Sir, I wished to book a ticket from CSTM to PUNE by 12123 Deccan Queen for 21/8/2013 at around 1330hrs on 21/08/2013. The payment was made through debit card and the amount of INR, 81/= debited from the account (ATM ID 330001) but ticket is not issued stating transaction could not be completed due to reason specifically not mentioned. Later, in another 5 minutes could not book the ticket as the message received as CHARTING DONE.Please do the needful My E-Mail ID [protected]@rediffmail.com

Sir I have registered with user name sarf65raz. but by oversight email id given by me is slightly incorrect. registration is successful but my password might have gone to the incorrect email id. Have i to correct the email id or can u mail me the password to my correct email id i.e., [protected]@gmail.com. what i have to do. please reply me.