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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Feb 5, 2026

Complaints 10875

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1837

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9038

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 477

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Address: Bangalore, Karnataka

I booked a ticket in Duronto Express from Yeshwantpur(YPR) to Howrah(HWH) for a journey on[protected]. The Train was calcelled and even after 20 days they have not refunded my money back. They are saying that they cannot refund the money back. I feel like being cheated. Please find attached the ticked I booked. I want my money back.

Aug 14, 2020

Complaint marked as Resolved

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Address: Chennai, Tamil Nadu

I booked two 1A tickets for 7600/- in Train no: 12839, journey date 26/10/2013 from Howrah to Chennai, PNR Number: [protected] and Transaction ID: [protected], but due to heavy rain Railway department cancelled the train at last movement without any information to passengers through SMS or Email. When train was cancelled by railway department as a passenger in emergency first we will see for alternative source to travel we won?t see for amount and how to get it. we travel led from there to Chennai by private cab and it took almost three days to reach Chennai, then how can we go for that cancel process. sir in normal condition if we failed to travel and if we fail to file TDR its Ok but the train was cancelled by Railway Department then how can it take over money when we didn't travel in that train. When I contact them they said it?s their rules to cancellation the ticket in online in 3 day and TDR file in 7 days for train called by department also. My statement is when train was cancelled by railway department its duty to refund the customers amount automatically railway don?t have rights to own customer amount when he didn?t travel in it. Railway department is cheating its Passenger saying its own rules. So kindly do the needful to get back the amount.

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Address: Ahmedabad, Gujarat

I appreciate introduction of Tatkal Seva whcih is mainly meant for benefit of individual passengers. But it has been observed that from last updation of tatkal site, one cannot open the site and when it opens, the status shows WL. I have strong objection against the system and request the Rly Mgt to take strict action against agents, who is openining this site during 10 and to 12 noon and book tkt for their clients and earn a lot (black market). This moticates the corruption and more important, needy travellers could not get the tkt ini emergency. I request Railway Authority to strictly prohibite agents and instruct TC to check properly whether individual has booked the tkt or by agent. If passenger found booked by agent, take action against them also. Moreover, improve software / site with increase in facilities so that individual can easily open and book their tkt. This will serve the main purpose of introducing this facility and people can get tkt withouot hassles. I will highly apreciate for your taking strict actions against this.

Aug 13, 2020

Complaint marked as Resolved

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Address: Ahmedabad, Gujarat

we have booked one tatkal tacket this morning but all the things have been done except the generation of ticket we waited for more then one hour but it could not be generated so we close that tab...and as it is urgent for us to book ticket so we go for other trains and booked the ticket there...now the previous ticket shows us that it was booked at that time but we had closed the tab before the ticket has been generated...now we want our previous ticket back...help us.

Aug 14, 2020

Complaint marked as Resolved

Irctc customer support has been notified about the posted complaint.

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Address: Chennai, Tamil Nadu

sir, i tried to book a ticket from chennai egmore to karur in third tier A.C.via my login id, my amount has been deducted i.e., r.s.607. but ticket has not been reserved .please try to refund my amount to my account having account number [protected].

IRCTC (Indian Railway Catering And Tourism Corporation Ltd.) customer support has been notified about the posted complaint.

Nov 13, 2013

Updated by prasath814 my account is in indian bank -velur branch

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prasath814

from Mumbai, Maharashtra

Nov 13, 2013

my account is in indian bank -velur branch

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Address: Gautam Buddh Nagar, Uttar Pradesh

Sir,
I filed TDR at IRCTC on 5/7/2013 as the train was running more than 19 Hrs late.

For last six months I have been waiting for the refund. IRCTC customer support says hat they have not received refund from indian railways but how come I am concerned with that. I pay Irctc service charges so its the duty of IRCTC to get the Refund from railways and credit it back to me.

The details of the train and journe aare as below :

PNR- [protected]
TDR Date - 5/07/2013

Reason for TDR- Train running more than 3 hrs late and passenger didn't traveled.

Thanks & Regards

Janmejay K singh

Irctc customer support has been notified about the posted complaint.

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Address: Kottayam, Kerala

vide order no IRSP4639801 online purchase of one saree was made and cost of Rs 1529 was paid by net banking on[protected]. On[protected] I have cancelled the order due to delay in despatch of the item (Max time given by irctc was 8 days) on tracking at the irctc website, the status is shown as ' cash refunded' The amount not yet reached my Bank A/c. Kindly help me.

Irctc customer support has been notified about the posted complaint.

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Address: Ahmedabad, Gujarat

Date: 10/11/2013 To, Indian Railway Catering and Tourism Corporation Ltd. 9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, India. Sub: Refund the Ticket Amount for PNR No.[protected] Dear Sir, I have booked one TATKAL ticket from New Delhi to Ahmedabad (Train no 12958) for Dt. 09/11/2013 for two passengers name Raman Poddar & Jyoti Poddar. PNR No. for this ticket is[protected]. I have paid Rs. 3610/-(in words Three Thousand Six Hundred Ten Rupees Only) for the above ticket. At the time of departure of train my ticket was not confirmed and waiting list no. is 35 & 36. So please do the refund to my respective account. My Bank details are as under. Bank Name: State Bank of India Branch Name: Corporate Road Branch, Ahmedabad. Account No.: [protected] IFSC Code: SBIN0013925 Kindly reply me on my email-id [protected]@gmail.com. Encl: Original Ticket Thanks, Raman Poddar

Aug 14, 2020

Complaint marked as Resolved

Irctc customer support has been notified about the posted complaint.

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Ramanp11

from Mumbai, Maharashtra

Nov 12, 2013

Date: 10/11/2013

To,
Indian Railway Catering and Tourism Corporation Ltd.
9th Floor, Bank of Baroda Building,
16, Parliament Street,
New Delhi, India.

Sub: Refund the Ticket Amount for PNR No.[protected]

Dear Sir,

I have booked one TATKAL ticket from New Delhi to Ahmedabad (Train no 12958) for Dt. 09/11/2013 for two passengers name Raman Poddar & Jyoti Poddar. PNR No. for this ticket is[protected]. I have paid Rs. 3610/-(in words Three Thousand Six Hundred Ten Rupees Only) for the above ticket.

At the time of departure of train my ticket was not confirmed and waiting list no. is 35 & 36. So please do the refund to my respective account.

My Bank details are as under.
Bank Name: State Bank of India
Branch Name: Corporate Road Branch, Ahmedabad.
Account No.: [protected]
IFSC Code: SBIN0013925

Kindly reply me in my email-id [protected]@gmail.com

Encl: Original Ticket

Thanks,
Raman Poddar

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Address: Pune, Maharashtra

Dear Sir, I am an IRCTC User I booked a ticket from Garhwa to patna on 7th of nov.But When I tried to take the print out IRCTC does not showing any booking history.Since my train is on 10th of nov I am unable to travell and i cant find any way to cancel my e ticket and get my money back.So I want to filled a compliant against IRCTC for cheating its users.

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Dear Sir,

I have registered my for on line railway ticket booking with www.irctc.co.in but I could not get the site opened for on line ticket booking. I request you kindly to cancel all existing registration for on line ticket booking through irctc so as to enable me to register afresh for on line railway ticket booking.or send link site for registration to my e-mail address [protected]@yahoo.co.in

thanking you

Aug 14, 2020

Complaint marked as Resolved

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Address: Pune, Maharashtra

I had two tdr requests pending with irctc for more than 2 months with pnr no [protected] and [protected]. But I have received a mail by IRCTC as "With Reference to your TDR Filed against PNR No:[protected], for the refund o[censored]nused ticket, we regret to inform you that refund is not admissible as informed by Enhanced Coaching Refund System developed by Center for Railway Information Systems (IT Arm of Indian Railways) implemented in Indian Railways stating '(CNF)TDR TIME OUTSITE LIMIT FOR PNR - [protected]' and the reason being : "TDR was filed beyond the prescribed time limit." With Reference to your TDR Filed against PNR No:[protected], for the refund o[censored]nused ticket, we regret to inform you that refund is not admissible as informed by Enhanced Coaching Refund System developed by Center for Railway Information Systems (IT Arm of Indian Railways) implemented in Indian Railways stating '(CNF)TDR TIME OUTSITE LIMIT FOR PNR - [protected]' and the reason being : "TDR was filed beyond the prescribed time limit." But I had filed the TDR request in time I had also tried to contact them at [protected]@irctc.co.in but no reply from them. Plz do help me in this matter. Thank you

Aug 14, 2020

Complaint marked as Resolved

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samkaif3

from Kolkata, West Bengal

Aug 24, 2016

I AM SUFFERING FROM SAME ISSUES MAIL ID [protected]@gmail.com

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Address: Mumbai City, Maharashtra

The rule that "No refund provided if a confirmed Tatkal ticket is cancelled", is unsatisfiable for the customers. Because, 1. The person who wants to cancell a confirmed Tatkal ticket due to any reason, never goes for cancellation because no money will be refunded even after cancellation. 2. The person who is willing(or any reason) to travel with a Tatkal ticket will not get a confirmed ticket because of the above scenario. 3. If the first person cancels his ticket it will be helpful to other persons who r willing to travel. 4. The problem is why first person will cancel it. He don't find any profit in cancelling. 5. So there should be some provision such as refunding the amount about 30% to 50% of the ticket for cancellation. It will help him and other person and the GOVT as the govt will get about 50% of the canelled ticket and the amount of the new ticket of the other person. 6. Reason for cancellation of tatkal ticket r many like, - Human errors during booking - Emergency situations etc.

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Dear Sir/Madam, I am from Odisha. I have booked an e-ticket from IRCTC in Rajdhani Express to travel Bhubaneswar to New Delhi on 13Oct2013. The train was cancelled on due to heavy cyclone (Phailin) and my area is mostly affected on which we don't have any electricity and internet for long days at all. After 10 days when I didn't receive my refund money, then I have called to IRCTC customer care for the same. They told me, I need to file the TDR for the same. Buit I didn't understand why I need to file the TDR for the train cancel. This is not my fault. This is the fault of railway who should return my ticket money to my bank account automatically as it was booked online. After the discussion with customer care then I did my TDR file, but after 11 days I received an email from IRCTC that the money can not be refund due to late TDR. I don't know where is my fault. Why I will file the TDR for train cancel. If the train has been cancelled, the refund amount should come to my bank account automatically. Request you to have a look to the above issue. Below is my Booking details: Booking details: PNR No [protected] Train No 22811 Train Name BBS RAJDHANI EX From BBS To NDLS Date [protected] Class 3A Boarding Point BBS Reservation Upto NDLS Quota General Thanks and Regards, Nihar

Aug 13, 2020

Complaint marked as Resolved

Nov 05, 2013

Updated by niharjena Dear Sir/Madam, I am from Odisha. I have booked an e-ticket from IRCTC in Rajdhani Express to travel Bhubaneswar to New Delhi on 13Oct2013. The train was cancelled on due to heavy cyclone (Phailin) and my area is mostly affected on which we don't have any electricity and internet for long days at all. After 10 days when I didn't receive my refund money, then I have called to IRCTC customer care for the same. They told me, I need to file the TDR for the same. Buit I didn't understand why I need to file the TDR for the train cancel. This is not my fault. This is the fault of railway who should return my ticket money to my bank account automatically as it was booked online. After the discussion with customer care then I did my TDR file, but after 11 days I received an email from IRCTC that the money can not be refund due to late TDR. I don't know where is my fault. Why I will file the TDR for train cancel. If the train has been cancelled, the refund amount should come to my bank account automatically. Request you to have a look to the above issue. Below is my Booking details: Booking details: PNR No [protected] Train No 22811 Train Name BBS RAJDHANI EX From BBS To NDLS Date [protected] Class 3A Boarding Point BBS Reservation Upto NDLS Quota General Thanks and Regards, Nihar

My Mobile Number : [protected]

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Address: North Goa, Goa

Respected, Sir / Madam I had booked a YAMAHA Rx 135 on 19/10/2013 from Coimbatore (CBE) to Madgao (MAO). The bill number is P905113 Which they said would be delivered to me with in 2 to 3 days. I saw my train loaded in the train 22476/Coimbatore - Bikaner SF AC Express SuperFast Coimbatore, on the same day at 3.40 pm. I to boarded the same train towards the same destination. It has been more then 14 days till now. When my friends visited the Coimbatore railway parcel authority regarding this issue they said the train already sent and when i visited the Madgao railway parcel authority they said the bike is not yet revived. Now i do not know where my bike is and when it will be delivered to me. When inquired to the officials they do not even reply me properly nor they respect me, they simply disrespect me and also get angry when i ask them about my bike. I hope you may pleas help me regarding this issue. Thanking you

Aug 14, 2020

Complaint marked as Resolved

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Address: New Delhi, Delhi

D/Sir, I am Sheikh Reyaj Ahamad, Sir on 06/10/2013 booked E-Ticket from this site (http://www.irctc.com.in) for New Delhi to Howrah from my SBI Debit Card, But I am not getting ticket from this site and my amount Rs. 881.24/- also cut from my A/C, they are only showing me this POS PRCH[protected] IRCTC ON 06/10/2013 within 25 Days laps amount not received back my A/C. Sir, I wan only my money Rs. 881.24/- (Rupees Eight hundred eighty one twenty four paisa ) return my Account, so please help me soon. Thanking Sheikh Reyaj Ahamad New Delhi.

Aug 14, 2020

Complaint marked as Resolved

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Address: Thane, Maharashtra

I have ordered(Order No - IRSP4642131) the following articles in IRCTC Shopping . when i have checked the my status than made a call to customer care Ms Manisha. she said you have mentioned two pin no we got confused so your order will not be deliver . what statement she did ? if my mistaken if i have entered the wrong pin code IRCTC should inform to customer by mail or by call to confirm the correct pin code or you should check in data base .i am not in remote area . Neither by call or by mail they have response i made almost 10 time call to their help desk no but same kind of story, even i asked to them to deliver the same box in my address i will bear the delivery charges they are not ready to listen .today i got commitment from Mr Divye by evening you will get call back but no response . two mail with reminder i have sent them they are no reply from them.

Now i am going to consumer court & charging 10 time of my shopping amount ..Pl let me know what kind of legal actions i can take .

Ref Order attached ..

Aug 13, 2020

Complaint marked as Resolved

Irctc customer support has been notified about the posted complaint.

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pramod0707

from Mumbai, Maharashtra

Nov 1, 2013

Again I am repeating the same kind of story about my first time shopping experience with you guy . to keep in loop with all senior management team of IRCTC owning to irritating & full of arrogance behavior by IRCTC Online shopping team .
Background of the Issue
1. On 26 Oct have made a online purchases worth Rs 1985/ through the channel of IRCTC online shopping portal, my transaction process got completed & system generated the ordered no -IRSP4642131 & received sms & mail for order confirmations

2. On 27 Oct when checked my order status I got confused because my order shipped to Bangalore, @ the same time made a call to irctc help desk Ms manisha said you have entered two pin code so it’s your mistake now your order will cancel, she was not able to listen anything neither transfer to call any of the senior person & held me for mistake.

3. Since then keep calling to IRCTC had word with Ms Ishali. Ms Neha. Mr Divye & Mr Rahul each one is telling you have done the mistake so your order canceled now, even I asked to them send the same box to me i am ready to bear the delivery charges, I got surprised Mr Rahul said you can do whatever you want this is our company policy .if the company policy is not transparent for customer who are the base of the business what the use of such policy .

4. Even i don’t know how dual pincode has come in my address, supposed I did the mistake but the person who prepared the box @ delivery center stick the customer address on box that time he should noticed that how two pincode can be possible in one address, neither I got call or nor any mail regarding wrong pin code, at lest you should hold the delivery till the pin code confirmations or build a system such a manner that it can be correct automatically.

5. There are no such policy in irctc website that if pin code is wrong delivery will get cancel .

6. Requesting to the senior management to take the issue seriously why customer should suffer .

7. It seem no one tracking the customer grievances the kind of behavior employee carrying its very harmful in long term run it’s a service industries customer service employee feel the pain of customer then they can be success in their filed.

8. When my box was in Bangalore that time i put a remarks on columns that I belong to Mumbai why have you sent order in blr.

9. Hoping to get the my ordered soon before knocking the door of legal consumer court.

S

Sanjaygupta7

Jun 18, 2014

I have purchased material from Shop IRCTC &amp; received consignment of order # IRSP5473265 on 8/5/2014. The consignment consist of Foce Golden Vx 50 &amp; Vx 10 - Couple Watches and Mafatlal Black - Suit Material. When I opened Watch pack, found that male watch is not working. Its time adjustment knob is not working. I have register complaint online and communicated many times to resolve my issue but consumer care saying that go to any company shop and get repair it.
This is brand new watch and even unused so it must be replaced by IRCTC shop but IRCTC shop says to repair it by own.
This is the working pattern of a Govt. of India Organization. It is very shameful for Indian organization who cheating their own people.
Can this online site provide me justice ?? or it is same as IRCTC !!!

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Address: Allahabad, Uttar Pradesh

lolxx... we can say that its the shame on us too that we are part of the system that is built by one o[censored]s, which is been these days sold to the hands of the mafias and other big gangs of the brokers... i have no evidence in support of this, but rationally thinking INDIA having all the sources, all the technologies, all the power, all the necessary things in hand, cant even build one good fast website, despite of the fact that these days INDIA manufactures its own supercomputers. This made me come to the decision that railways is doing it intentionally as they for sure making extra money out of it. And even these days they have even started an emart with their irctc website. If they have that much of the spare time to launch an emart for the irctc, cant they make it more faster???..And yeah whats the use of an emart for the booking system n that too of the indian railways.. In short railways is being sold, by itz higher officials... sorry for the harsh words but itz damn truth...

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Address: Coimbatore, Tamil Nadu

I booked a ticket last week for Coimbatore from Trivandrum with my user name & password in the irctc website. But today when I am trying to log into the site and take a print of the ticket, it says that my user name or password is invalid. When I went through the forgot password option & gave the answer of the question it again says that the answer is incorrect. I really need to access my account with the same user name & password.(cvk1956 & cif652) The matter is very urgent as the ticket (journey) date is 28.10.2013 and I need the print out as the ticket is to be submitted to my Bank for reimbursement. ( I am a Bank Officer ) I regularly book so many rly tickets since a long time for my trips. Please help me immediately. SEEKING YOUR IMMEDIATE INTERVENTION / HELP Yours truly, C.VIJAYKAUMARAN, Senior Manager, Indian Bank, Inspection Centre, V.H.Road, Coimbatore - 641001. Res: Flat No: 4, Indian Bank Officers' Quarters, Kamarajar Road, Peelamedu, Coimbatore - 641 004. email address: [protected]@gmail.com Mobile : [protected]

Irctc customer support has been notified about the posted complaint.

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Address: Aurangabad, Maharashtra

I am a senior citizen . I traveled in Sachkhand Express on 28th sept. 2013.on a valid ticket. Early in the morning near Agra a Senior Ticket Checker named S.L.Gaud came to check the ticket. I handed over the ticket and asked me for Photo ID. I gave him my Pan card. He inspected it and asked me to come outside near wash basin of coach.He told me that my pan card is a forge one and a photocopy and that he can hand over me to Police at Agra and asked me for rs.500/-. I told him that it is not legal .he was very upset and got angry and told in a very insulting and humiliating manner that now he is going to teach me what is legal. ( His exact words are reproduced by me in the detailed complaint with Chief Vigilance Officer through E-mail ) the STC seized my pan card and forced me to pay penalty of Rs.2870/- and gave me the receipt stating that the pan-card has been deposited for further action. I have already posted my grievance vide # MORLY/E/2013/08255 but have no response so far. iT SEEMS THAT THE Indian Railway is try to protect the culprit as there has been complete silence from the IRTC till to day. The Chief Vigilance Officer had no time to look in this serious matter, neither the grievance cell. Since my pan card has been illegitimately seized by the STC and I was forced to pay irrelevant, Incompetent and illegitimate charges on my refusal to surrender before corrupt demand. I ask the competent One to refund the amount forcefully collected from me with my pan card. At the same time I request you to please reply with the E-mail address of Hon'ble Railway minister so that I can put my grievance before him. I want you to know that if the Justice is not imparted by IRTC to me I will will be left no alternative other then to sit on HUNGER STRIKE on Aurangabad Ralway Station and send the copies of whole correspondence including the copy of my letter to Chief Vigilance Officer, Copy of my grievance already posted to the media and Hon'ble Railway Minister, H.E.the Prime Minister.

Aug 14, 2020

Complaint marked as Resolved

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H

Hemant Soni

from Mumbai, Maharashtra

Oct 26, 2013

Mr S. L. Gaund is very sincere and responsible officer, there is some fault if you only.

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Address: Dakshina Kannada, Karnataka

I booked 6 tickets from calicut to managalore on 25/9/2013 and cancelled the same on 28/9/2013 through ICICI bank net banking.I got the sms saying that 690Rs will refunded to my account.But its not credited till date. PNR NUMBER :[protected] DATE OF BOOKING 25/9/2013 DATE OF CANCELLATION :28/9/2013 ICICI ACCT NUMBER :[protected]

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