Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir, I faced a problem while booking a ticket now on irctc.co.in from New Delhi (NDLS) to Bhadrak(BHC) for th 29NOV2013 in 22812 Bhubaneswar RajdhaniExpress. After entering the details, I made the payment using SBI debit card. After making the payment I got the message that the session is expired. I checked my SBI bank transactions and I can see a payment of 3220/-. However when I see the list under "Booked Tickets" on the website, I dont see any reservation made. Please advise what to be done since I have made a payment and there is no booking done by the website. My irctc id:-SILU9040 Regadrs kamal mishra

Dear Sir, I booked for 27.10.2013 Falaknuma Exp ticket . But on that date train cancelled.No information coming regarding TDR filling process from irctc.We general people, we don;t know regarding TDR.1st nov irctc customer care themselves filled TDR, but after that they told that i can;t any refund for the same.so, i want to know why they should not inform me regarding TDR fillng? why they filled TDR after 72 hrs? why can i not get my money refund?kindly reply me. My ticket details is given below. Ticket Details: Pnr Number: [protected] Transaction ID: [protected] Train No: 12704 Train Name: FALAKNUMA EXP From Station: SECUNDERABAD JN(SC) To Station: HOWRAH JN(HWH) Date: 27/10/2013 Class: SL Boarding: SECUNDERABAD JN(SC) Resv Upto: HOWRAH JN(HWH) Quota: General Booked By: Ticket Details S# Name Age Sex Res-Status cancellationDate 1 SRIJIB KR MANNA 24 Male Booked 2 PURBA CHATTERJEE 20 Female Booked kindly reply me. My [protected]@gmail.com [protected]

Dear Sir.., I have booked following ticket, which was not issued and saying that the Payment not recived, , But my SBI account the amount was debited to my account and sent to IRCTC. I give details of the same. Pnr Number: 0.., Transaction ID: [protected]., Train No: 12734., Train Name: NARAYANADRI EXP.., From Station: (SC).., To Station: (TPTY).., Date Of Journey: 15-Jan-2014.., Class: SL.., Boarding: (SC).., Resv Upto: (TPTY).., Date Of Booking: 24-Nov-2013.., Total Fare: Rs 1246.24. I request you to credit Rs.1246.24 into my SBI Account and Oblige., A V Rao.

RESPECTED SIR, ON 19/11/22013 AT 2:52 A.M. WHEN I WAS BOOKING E-TICKET UP TO LAST STEP AT THE SAME SUDDENDLY YOUR SERVER BREAK UP AND RS 4200/- AMOUNT DEDUCTED FROM MY ACCOUNT BUT E-TICKET NOT DISPLAY/ PREPARED THEN AFTER AGAIN I WAS BOOKED E-TICKET ON SAME DATE/TIME VIDE OUR E TICKET PNR NO. [protected] TRAIN NO. 12707, DOJ- 25/12/2013, TIME- 17:55 HRS, SL, TPTY TO NZM, SYED QADIR HUSSAIN, +5 S8 (33, 34, 35, 36, 37, 38), FARE- RS. 4200/-, SC: 11.24 + PG CHGS. DEDUCTED FROM MY ACCOUNT IN TWICE, IN ONE TICKET THAT IS WRONG. AND RS. 4200- MORE DEDUCTED AMOUNT NOT REFUNDED TILL DATE/ TIME. HENCE IT IS THEREFORE REQUESTED MORE DEDUCTED AMT. RS 4200 MAY KINDLY BE REFUNDED IN MY ACCOUNT IMMEDIATELY . REGARDS

dear sir this is dr kapil agrawal from K.E.M. Hospital, Mumbai. yesterday i was travelling from Golden temple mail from mathura jn to bct. coach attendent didnot attend us to provide bedsheets, blankets and pillow covers etc. even after 8 hrs of journey. i tried to find him in pantry and other possible locations and asked many vendors but couldnot find him then i asked the ticket checker but he also didnot know. same time one co- passenger at aroun 7pm told me that attendent is sleeping inside the cupboard meant to store bedsheets and blanket etc. i woke him up and asked to give the bedsheets etc. he said straight that he doesnt have any as railway is not providing enough. i asked him to call superior and to bring complaint book but he didnot pay any heed.when i asked ticket checker again and asked him to provide complaint book then he asked attender to some bed sheets. attender then brought 4 bed shhets for 4 berth instead 8 and said itna hi hai itne se hi kaam chalao, despite repeated request to provide complaint book both attender and Tc didnot provide and said jo karna hai karlo. pantry person also charged rs 100 for each plate of veg. lunch and didnot provide any bill. the food was pathetic to say the least. this is just too much if consumer is denied getting basic facilities and cant even get complaint book to make a complain against the erring rly employees despite paying extra charges every time then better not to have any complaint book at all and leave the aam janta to suffer.my coach was B3, seats, 46, 57, 60 and 63.

Dear Sir, I did a ticket booking from Bangalore to Nandyal on 13Nov13 for the Journey on 15Dec13 .My amount got debited from the bank but when I saw the status in IRCTC the ticket booking was showing as failed. But the amount was not credited to my account .Status was showing amount refunded on 15Nov13 but I didn't receive my amount. Please take it as a serious concern .Otherwise people may lose faith on the IRCTC website. Transaction ID: [protected] Train No: 18464 Train Name: PRASANTHI EXP From Station: (SBC) To Station: (NDL) Total Fare: Rs 1292.47

Respected Sir/Madam,

I Kishor Chillal had filed for TDR as per the guidance provided by the station master (Bengaluru - Yeshwantpur(YPR)) as I did not boarded the train because it got delayed by more than 5 hours.

I had booked 2 AC tatkal ticket (Pnr Number: [protected]) to travel from Bengaluru (YPR) to Mumbai (CSTM) but the Chalukya Express (Train No: 11022) which was supposed to start at approximately 6:30 AM on 21st September 2013 from yeshwantpuram (YPR) got delayed by more than 5 hours which was inconvienent for me to reach mumbai as I had a very important business meeting with client @ 9 AM on 22nd September 2013.

On my travel date i.e 21st september 2013 as per the intial announcement I waited till 10:30 AM but the arrival of Chalukya Express (Train No: 11022) to yeshwantpur(YPR) was further delayed thereby defeating my purpose to travel to mumbai so I approached the Station Master where I was informed that as per the IRCTC rule the Tatkal Ticket will be refunded if the train is delayed by 3 hours of it's actual schedule hence I filed the TDR for cancelling my ticket and availaing the Refund but now I see that the request is being REGRETTED.

I would request you to please consider my case and reopen the filed TDR and process the refund.

Details are as follows :-

Transaction ID = [protected]

PNR Number = [protected]

TDR Entry Date = 21st September 2013


Thanks,

Kishor Chillal

[protected]

I booked a ticket in Duronto Express from Yeshwantpur(YPR) to Howrah(HWH) for a journey on[protected]. The Train was calcelled and even after 20 days they have not refunded my money back. They are saying that they cannot refund the money back. I feel like being cheated. Please find attached the ticked I booked. I want my money back.

I booked two 1A tickets for 7600/- in Train no: 12839, journey date 26/10/2013 from Howrah to Chennai, PNR Number: [protected] and Transaction ID: [protected], but due to heavy rain Railway department cancelled the train at last movement without any information to passengers through SMS or Email. When train was cancelled by railway department as a passenger in emergency first we will see for alternative source to travel we won?t see for amount and how to get it. we travel led from there to Chennai by private cab and it took almost three days to reach Chennai, then how can we go for that cancel process. sir in normal condition if we failed to travel and if we fail to file TDR its Ok but the train was cancelled by Railway Department then how can it take over money when we didn't travel in that train. When I contact them they said it?s their rules to cancellation the ticket in online in 3 day and TDR file in 7 days for train called by department also. My statement is when train was cancelled by railway department its duty to refund the customers amount automatically railway don?t have rights to own customer amount when he didn?t travel in it. Railway department is cheating its Passenger saying its own rules. So kindly do the needful to get back the amount.

I appreciate introduction of Tatkal Seva whcih is mainly meant for benefit of individual passengers. But it has been observed that from last updation of tatkal site, one cannot open the site and when it opens, the status shows WL. I have strong objection against the system and request the Rly Mgt to take strict action against agents, who is openining this site during 10 and to 12 noon and book tkt for their clients and earn a lot (black market). This moticates the corruption and more important, needy travellers could not get the tkt ini emergency. I request Railway Authority to strictly prohibite agents and instruct TC to check properly whether individual has booked the tkt or by agent. If passenger found booked by agent, take action against them also. Moreover, improve software / site with increase in facilities so that individual can easily open and book their tkt. This will serve the main purpose of introducing this facility and people can get tkt withouot hassles. I will highly apreciate for your taking strict actions against this.

we have booked one tatkal tacket this morning but all the things have been done except the generation of ticket we waited for more then one hour but it could not be generated so we close that tab...and as it is urgent for us to book ticket so we go for other trains and booked the ticket there...now the previous ticket shows us that it was booked at that time but we had closed the tab before the ticket has been generated...now we want our previous ticket back...help us.

sir, i tried to book a ticket from chennai egmore to karur in third tier A.C.via my login id, my amount has been deducted i.e., r.s.607. but ticket has not been reserved .please try to refund my amount to my account having account number [protected].

Sir,
I filed TDR at IRCTC on 5/7/2013 as the train was running more than 19 Hrs late.

For last six months I have been waiting for the refund. IRCTC customer support says hat they have not received refund from indian railways but how come I am concerned with that. I pay Irctc service charges so its the duty of IRCTC to get the Refund from railways and credit it back to me.

The details of the train and journe aare as below :

PNR- [protected]
TDR Date - 5/07/2013

Reason for TDR- Train running more than 3 hrs late and passenger didn't traveled.

Thanks & Regards

Janmejay K singh

vide order no IRSP4639801 online purchase of one saree was made and cost of Rs 1529 was paid by net banking on[protected]. On[protected] I have cancelled the order due to delay in despatch of the item (Max time given by irctc was 8 days) on tracking at the irctc website, the status is shown as ' cash refunded' The amount not yet reached my Bank A/c. Kindly help me.

Date: 10/11/2013 To, Indian Railway Catering and Tourism Corporation Ltd. 9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, India. Sub: Refund the Ticket Amount for PNR No.[protected] Dear Sir, I have booked one TATKAL ticket from New Delhi to Ahmedabad (Train no 12958) for Dt. 09/11/2013 for two passengers name Raman Poddar & Jyoti Poddar. PNR No. for this ticket is[protected]. I have paid Rs. 3610/-(in words Three Thousand Six Hundred Ten Rupees Only) for the above ticket. At the time of departure of train my ticket was not confirmed and waiting list no. is 35 & 36. So please do the refund to my respective account. My Bank details are as under. Bank Name: State Bank of India Branch Name: Corporate Road Branch, Ahmedabad. Account No.: [protected] IFSC Code: SBIN0013925 Kindly reply me on my email-id [protected]@gmail.com. Encl: Original Ticket Thanks, Raman Poddar

Dear Sir, I am an IRCTC User I booked a ticket from Garhwa to patna on 7th of nov.But When I tried to take the print out IRCTC does not showing any booking history.Since my train is on 10th of nov I am unable to travell and i cant find any way to cancel my e ticket and get my money back.So I want to filled a compliant against IRCTC for cheating its users.

Dear Sir,

I have registered my for on line railway ticket booking with www.irctc.co.in but I could not get the site opened for on line ticket booking. I request you kindly to cancel all existing registration for on line ticket booking through irctc so as to enable me to register afresh for on line railway ticket booking.or send link site for registration to my e-mail address [protected]@yahoo.co.in

thanking you

I had two tdr requests pending with irctc for more than 2 months with pnr no [protected] and [protected]. But I have received a mail by IRCTC as "With Reference to your TDR Filed against PNR No:[protected], for the refund o[censored]nused ticket, we regret to inform you that refund is not admissible as informed by Enhanced Coaching Refund System developed by Center for Railway Information Systems (IT Arm of Indian Railways) implemented in Indian Railways stating '(CNF)TDR TIME OUTSITE LIMIT FOR PNR - [protected]' and the reason being : "TDR was filed beyond the prescribed time limit." With Reference to your TDR Filed against PNR No:[protected], for the refund o[censored]nused ticket, we regret to inform you that refund is not admissible as informed by Enhanced Coaching Refund System developed by Center for Railway Information Systems (IT Arm of Indian Railways) implemented in Indian Railways stating '(CNF)TDR TIME OUTSITE LIMIT FOR PNR - [protected]' and the reason being : "TDR was filed beyond the prescribed time limit." But I had filed the TDR request in time I had also tried to contact them at [protected]@irctc.co.in but no reply from them. Plz do help me in this matter. Thank you

The rule that "No refund provided if a confirmed Tatkal ticket is cancelled", is unsatisfiable for the customers. Because, 1. The person who wants to cancell a confirmed Tatkal ticket due to any reason, never goes for cancellation because no money will be refunded even after cancellation. 2. The person who is willing(or any reason) to travel with a Tatkal ticket will not get a confirmed ticket because of the above scenario. 3. If the first person cancels his ticket it will be helpful to other persons who r willing to travel. 4. The problem is why first person will cancel it. He don't find any profit in cancelling. 5. So there should be some provision such as refunding the amount about 30% to 50% of the ticket for cancellation. It will help him and other person and the GOVT as the govt will get about 50% of the canelled ticket and the amount of the new ticket of the other person. 6. Reason for cancellation of tatkal ticket r many like, - Human errors during booking - Emergency situations etc.

Dear Sir/Madam, I am from Odisha. I have booked an e-ticket from IRCTC in Rajdhani Express to travel Bhubaneswar to New Delhi on 13Oct2013. The train was cancelled on due to heavy cyclone (Phailin) and my area is mostly affected on which we don't have any electricity and internet for long days at all. After 10 days when I didn't receive my refund money, then I have called to IRCTC customer care for the same. They told me, I need to file the TDR for the same. Buit I didn't understand why I need to file the TDR for the train cancel. This is not my fault. This is the fault of railway who should return my ticket money to my bank account automatically as it was booked online. After the discussion with customer care then I did my TDR file, but after 11 days I received an email from IRCTC that the money can not be refund due to late TDR. I don't know where is my fault. Why I will file the TDR for train cancel. If the train has been cancelled, the refund amount should come to my bank account automatically. Request you to have a look to the above issue. Below is my Booking details: Booking details: PNR No [protected] Train No 22811 Train Name BBS RAJDHANI EX From BBS To NDLS Date [protected] Class 3A Boarding Point BBS Reservation Upto NDLS Quota General Thanks and Regards, Nihar