Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1
Last updated May 31, 2024
Complaints 10801
Resolved
1834
Unresolved
8967
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 479

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
alok10503
from Bhanpura, Madhya Pradesh
Report
Copy

NO REFUND

Address:Ujjain, Madhya Pradesh

TRANSACTION ID PNR NO DATE OF JOURNEY STATUS
[protected] [protected] 09-Mar-2013 Regreted


the above are self explanatory fields.

PROBLEM:- While communicating for TDR via IRCTC i got Letter no. BEC160313V44177 from Railways- Mentioning that the person has travlled , when one has not travelled.

Now how can anyone on earth can prove that...
Helpful
Be the first one to find this review helpful
Found this helpful?
4 Comments
Report
Copy
A
Akhil Kumar Chippada
from Hyderabad, Telangana
Report
Copy

railway ticket cancelled but my amount got not refunded

Address:Andhra Pradesh

Sir/Madam,
I'm ch.akhil kumar has cancelled my ticket on 3/4/13 which has a journey date for 6/4/13.sir/madam, but still I did not got refunded my amount. Please rectify it as soon as possible

The following are my ticket details :
transaction id [protected]
pnr number [protected]...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
myself_pratik
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Allotted berth no. 63 not available in the coach B2 -12296/SANGHA MITRA EX on 29-03-13

Address:Patna, Bihar

I am Pratik Ranjan. I had a reservation in 12296/SANGHA MITRA EX on 29-Mar-2013 for which i booked the ticket on 29-Nov-2012. When i went in front of my coach B2, i saw that my name was printed in the chart and the berth number was 63. When i boarded the train i saw that there were only 62 berth (1 to 62) were present in B2 coach. I inquired with the TT of the train and he told that he is helpless in giving me any seat as there are only...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Sandykr057
from Bengaluru, Karnataka
Report
Copy

Forgot my IRCTC username and Password

Sir,
I have register my IRCTC account before a year. I was not using my account, in this sake I forgot my username and password. I have my mobile no. [protected] which I registered for account and email-id [protected]@gmail.com also. Kindly send me my username and password to my email-id.

Thanking You...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rkshsingh
from Mumbai, Maharashtra
Report
Copy

problem in irctc server

Address:Ghaziabad, Uttar Pradesh

Hi,

This is to inform that today when i was bookingg ticket from patna to delhi through irctc website .session got timed out after paymemt made for ticket buying , ticket has been not booked and payment has been deducted. i have used icici bank account to made the payment. request to help me on refund my deducted amount or if ticket
has been booked then how i will get my ticket. please tell me possible solution about...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
devrajendra
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Inefficient Ticket Booking System

Address:Varanasi, Uttar Pradesh

I booked a ticket in the train GARIB RATH (train no.-22407)(pnr[protected] from Varanasi to bareilly.At the time of booking there were around 1000 available seats.In the birth preference option i selected the lower births ,because a large number of seats were available.Another reason to do so was that the passengers were senior citizens(above 75) .Expecting to get the lower births ,i was served with the middle births.It was a real dose...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nikhil mangalekar
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not getting refund against TDR filed

Address:Mumbai Suburban, Maharashtra

Respected Officials,

As against PNR - [protected], I booked a waitlisted e-ticket for my five relatives through IRCTC website on 26/11/2012 to travel from Viramgam Jn to Pune Jn. The train no was 11091 and the date of journey was 28/112012. However the ticket gets partially confirmed and all the passengers does not travel.
Therefore I had filed TDR (ref no- ekt[protected]) on date 03/12/2012 for the refund and waited...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
7 Comments
Report
Copy
G
gowsats80
from Madurai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

NO Refund of my waitlisted E Tickets

Dear Sir/Madam,
I booked three e tickets through irctc from Madurai to Chennai in Pearlcity Express in the first class non AC compartment which had one confirmed ticket and two waitlisted tickets.And the date of journey is 3-3-2013.The PNR number is [protected]. After the chart preparation two waitlisted tickets did not get confirmed. I filed TDR to get refund for my confirmed ticket thinking that my waitlisted tickets will be cancelled...
Helpful
Be the first one to find this review helpful
Found this helpful?
5 Comments
Report
Copy
L
LAKSHMI VATTIKUTI
from Haridwar, Uttarakhand
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

REFUND

Address:Guntur, Andhra Pradesh

Dear Sir/Madam,

TODAY (30/03/2013) I HAVE DONE AN ONLINE TRANSACTION TO PURCHASE A TICKET ON PALNADU EXPRESS FROM GUNTUR TO SECUNDERABAD BOARDING ON 2/4/13 FROM GUNTUR. UNFORTUNATELY AFTER THE PAYMENT WAS MADE THROUGH SBI ATM CUM DEBIT CARD PAID PAYMENT GATEWAY AND I GOT MESSAGE FROM THE TRANSACTION HAS BEEN DONE FROM MY ACCOUNT AND THE TRANSACTION ID NO IS [protected]. BUT TICKET IS NOT CONFIRMED.
Please refund amount...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
dashrabindra
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

non refund of cancelled ticket

Address:Uttar Pradesh

Please note that ,I (RABINDRA KUMAR DASH, User ID- dashhere) have booked ticket in irctc(indian railway catering & tourism.corporation) with Pnr No-[protected] for date 23.01.2013.

The train (no-14217 whose origin was Allahabad) was late more than 4 hours on date 23.01.2013.

So I did not traveled & filed TDR on date 23.01.2013 for "train late more than 3 hours & passenger did not travelled".br...
Helpful
Be the first one to find this review helpful
Found this helpful?
11 Comments
Report
Copy
D
drizzling4u
from Chennai, Tamil Nadu
Report
Copy

Irctc booking Issue

Address:Pune, Maharashtra

I want to brought one instance to your notice.

Today i was trying to book a tatkal ticket through IRCTC .
I have logged in at 10 am but was not able to navigate to train booking page. Site was very slow as always.

After several try i was able to go to booking page at around 10:30 am.
I was very surprised to see the error/response when i clicked book button.
"
Only 2 tatkal tickets...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
palanivel.vaidiyanathan
from Mumbai, Maharashtra
Report
Copy

e ticket not canceled

Address:Tiruvarur, Tamil Nadu

i unable to cancell my ickets from irctc .my tickets transcation number -[protected] & pnr number-[protected]....
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
V
vpmahajan
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

poor website

Address:Thane, Maharashtra

I use IRCTC online booking for last few years. For last few days when I try to check stations on route by clicking train name, I do not get any information, today [24march 13] I was searching KHED on kokan railways on RATNAGIRI PASSENGER , I could not get information of route , mileage, time of departure day 1 or day 2 etc , which was used to be available previously . How one can use such website ?

v p mahajan nalasopara...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
gokulanathan
from Pathankot, Punjab
Report
Copy

IRCTC website showed ticket not booked, But booked in the background

I tried to book a tatkal ticket on Mar 23 for a travel on Mar 24.
When I was booking the ticket, the system showed an error page few times. Since, it is tatkal ticket, I rushed again and again till finally I booked a confirmed ticket.
Meanwhile, among the multiple errors that were shown, once the ticket got booked. However, I received no SMS as well.
My Transaction IDs are PNR [protected] and PNR [protected]
I...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
V
vasan_ms
from Irinjalakuda, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Forgot user id and password to book rail tickets

Address:Chennai, Tamil Nadu

I am living in chennai. My e-mail id [protected]@yahoo.com and my cell no[protected]. I have forgotten both my user id and password to book rail tickets through irtc. I am a senior citizen. Please send to my email address immediately so as to book tickets otherwise the train tickets will not be available.

M. S. Vasan...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
J
jalpaig
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

APPEAL FOR RE-OPEN TDR FILE AND REFUND MONEY

Address:Hooghly, West Bengal

Dear Sir
I have filed a TDR (Regretted by IRCTC) for the below mentioned Details
TDR Date: 22.05.2012
Transaction ID: [protected]
PNR No.: [protected]
Train No: 13141 From SEALDAH to JALPAIGURI ROAD
Passenger: 3
Date of Journey: 20.05.2012
Reason: One ticket was in RAC, Second and third was in Waiting. I filed TDR for all passengers did not travel in the train.
But now TDR status...
Helpful
1 other people found this review helpful
1 found this helpful
4 Comments
Report
Copy
R
rajpal250
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

special train

Address:Mumbai Suburban, Maharashtra

i dont understand why irctc is not planning to restrict the agent ,so that the people will get the ticket,but i think irctc itself promoting the business of agent. people who are in queue for entire night,they dont get ticket bcoz ticket is booked by agent .i request irctc officials to catch the people who are using software to book the entire train,i think due this the entire train is booked within few seconds ,people who wait for the...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
sugandah
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

money has been deducted from my account and ticket is not booked

Address:Gorakhpur, Uttar Pradesh

Dear sir,
while booking my ticket through irctc from new delhi to gorakhpur, havent been prceeded to completition. but the transation from my account (account no.[protected],SBI: in the name of Sugandha Gupta) of Rs. 1900 had been done.
kindly concider the request to return the amount as soon as possible, to the account as mentioned above.



...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
12 Comments
Report
Copy
S
Sachin Kumar Mishra
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Payment not received for the failed transaction

Address:Karnataka

Hi,

While booking a ticket from irctc my transaction had failed. I could not get the ticket but money got deducted from my account.
When I checked the transaction history of failed transaction I found that the payment i.e refund from the IRCTC has not setteled
and the refund details says that "Payment Not Received From Bank". I am not able to rectify where is the issue whether the
irctc did...
Helpful
Be the first one to find this review helpful
Found this helpful?
6 Comments
Report
Copy
S
shobha agarwal
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

TDR filed but no refund -even after 3 months

Address:West Bengal

Refer to Pnr [protected] , Transaction ID [protected], NDLS -Sdah (Train 12260), Travel date - 25th Dec. , booked under Tatkal was cancelled under
Tdr zone eastern on 26th December, Ref ekt[protected]. The train was delayed for more than three hours and hence passengers not travelled.
We filed TDR on 26th Dec. and Status is showing "UNDER PROCESS". Till date we have not received the refund, even after regularly...
Helpful
Be the first one to find this review helpful
Found this helpful?
9 Comments
Report
Copy