Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

i have booked e tickets on 26/04/2012 of train no.12172 from haridwar to nasik dt. 24/08/2012 as per pnr no.[protected].i have cancelled 3 tickets of them online on 25/07/2012 .no any refund amt.(rs.3444/-)is credited to my account.pl.credit the same as early as possible.


nrusinha dharmadhikari

Hai
This is Mani sathish,
I want to change my mobile number in your irctc.co.in site, but actually I don’t the actual procedure but I was tried because of some mistake my id was not logging in. The actual problem is if I entered my id and password correctly, then also the error message was coming as invalid id or password
So, please consider my problem and rectify it because lot of my journey tickets are inside only
Thanking you

I have filed TDR on internet against PNR No.[protected] Transaction I.D- [protected] on 15 Jan 2012. TDR status is shown as "forwarded to CCM/CR Railway" against reference no. IRCTC [#689839]. despite a lapse of over 6 months the refund has not been credited into my bank account. such delays must be checked personally by the CCM/Refund, Northern Railways, New Delhi and take remedial measures to avoid such delay in future. the refund amt please be credited into my bank account without further delay.

Regards

Sudha Pandey

dear sir ,
i have changed my phone no at irctc a/c . n have not received my verification code yet.
my irctc a/c id is kmsz
my date of birth is 15/04/1991
my changed no [protected]
my email id - [protected]@gmail.com
please send me my verification code
yours faithfully ,
kirti mishra

dear sir ,
i changed my number on my irctc a/c . n they have not sent me the verification code. n i am not able to login into my irctc a/c as i have already done my ticket . please sent me my verification code so i can access into my a/c . my changed number is [protected] and my irctc a/c is kmsz.
yours faithfully
kirti mishra
email id : [protected]@gmail.com

Dear sir
my user name is bcyuvaraj sir i was book the 5 tickets from chennai to tirupathi my transaction id is[protected] ticket not booked but amount of rs310 debited from my canara bank account so plase kindly refund the amount of 310
thanking you...

Hai
This is Mani
I want to change my mobile number in your irctc.co.in site, but actually I don’t the actual procedure but I was tried because of some mistake my id was not logging in. The actual problem is if I entered my id and password correctly, then also the error message was coming as invalid id or password
So, please consider my problem and rectify it because lot of my journey tickets are inside only
Thanking you

Dear Sir/Madam,

We have booked a ticket from IRCTC site, for a train (Train No: 12129) in 3A compartment on[protected] from PUNE to HOWRAH but as the train was running late by 8-9 hours my husband raised TDR on March 18,2011 for the PNR : [protected] to get the money back.

The train was running late for more than 3 hours ideally 100% amount should be refunded but we got only 50% of the total fare and its more than a year now, they have not refunded our money.

So please look into this matter and help me in getting my money refunded. I am providing you my ticket detail.

Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On:[protected] Class: 3A Internet Service Charge: Rs 20.00 Date Of Journey: 18/3/2011
Railway Zone: SER Bank: ICICIBANK Total: Rs 5580.00 Train No: 12129 Ticket Charge: Rs 5560.00
From Station: PUNE JN(PUNE) Quota: General To Station: HOWRAH JN(HWH)
IRCTC Zone: CCM/Refund/SER 14, Strand Road,kolkatta-700001

TDR Details
Reference No: ekt[protected]
Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled
TDR Status: Forwarded To Railway
Refund Amount: Rs.2780.00

Please find below the mail we have received from the TDRPROCESS Team from Railway but nothing is working out. Please look into the issue as you can see we are following up with the irctc team since long but the full amount has not been credited yet.

Many Thanks

Rgds,
Smita

On Fri, Apr 8, 2011 at 9:54 AM, <[protected]@irctc.co.in> wrote:
Dear Customer,
Sorry for the inconvenience.Kindly note that the refund amount of Rs. 2780/- against PNR No [protected] has been refunded to your account on 24-Mar-2011 . For another refund we have sent letter to SER Railway on 8-April-2011 stating that 'Train Late More Than Three Hours and Passenger Not Travelled.', so please reopen the case and grant the refund as per rule. As soon as refund, if any, received it will be credited to your card account. With regards, TDR PROCESS TEAM
________________________________________________________________________
This is a system generated mail. Please do not reply to this email ID. If
you have a query or need any clarification you may:
(1) Email Us at [protected]@irctc.co.in
________________________________________________________________________

Hi I booked a ticket from IRCTC site, for a train on 14 February 2012.But as the train was cancelled i raised TDR to get my money refunded but its more than 6 months, they have not refunded my money. So please look into this matter and help me in getting my money refunded. I am providing you my ticket detail.

Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On: 9-2-2012 Class: CC
Date Of Journey: 14/2/2012 Railway Zone: SER Bank: SBI Debit
Total: Rs 796.00 Train No: 18625 Ticket Charge: Rs 776.00
From Station: PATNA JN(PNBE) Quota: General To Station: RANCHI(RNC)

Please Look into this matter and help me in gettng my money back in same account from which money was deducted for ticket. As its more then 6 months and when I m calling on their helpline number they are saying that its railways responsibility not there responsiblity,they are just a mediator. So I find myself helpless where to go were to ask for refund. Please help.

Dear Sir / Madam

1 I have booked my train ticket through my IRCTC account, i.e. from Jamnagar to Dadar, Dadar to Sainagar (Shirdi) and return journey from Sainagar (Shirdi) to Dadar and Dadar to Jamnagar.

2 While in return journey the train from Sainagar (Shirdi) to Dadar was late by more then 7 Hours, therefore, we missed our next train from Dadar to Jamnagar.

3 I have filled TDR for the same on 22 Jun 2012. After few days I came to know that only half of ticket amount passed for TDR filled. As per rule, if the connected train is late more than 3 hours, the TDR amount is to be passed in full. Whereas my train was late by 7 hours.

4 Immediately, I sent E-mail to IRCTC about the fact of the matter. Since Last 1 month i am receiving email from IRCTC asking PNR Nos and train details, which i have already provided them. It is seen that IRCTC is not taking proper care about customers problems / TDR process for refund of amount.

5 It is requested to guide me what to do now to get my full TDR amount.

6 I will be very thankful to you and waiting for your prompt and positive reply.

Yours faithfully,

(Malkani Dharmendra)

I booked 6 tickets in irctc.co.in from my irctc id aashish90

Date of Booking 23.03.2012

Date of cancellation 24.04.2012

Date of journey 01.o6.2012

From Coimbatore Train No 12674

To ChennaI Name of the train : CHERAN EXPRESS

Amount paid Rs 3330

Amount Refunded Rs 1068

Date of Refund 27.04.2012

PNR NO : [protected]

TRANSACTION ID :[protected]

irctc while deducting cancellation charges deducted Rs 2262 instead of Rs 360 + Rs 20 towards transaction charges

They have wrongly deducted more charges for cancellation even though we have cancelled well in advance (37 days in advance)

we request you to take it up with irctc for the payment of the excee amount deducted and remit to our credit card account

D.RADHAKRISHNAN
[protected]
e mail ID:[protected]@hotmail.com

IRCTC food

We, my self and my son, started journey by Dooranto exp. In coach no.S-1, birth no.13-14(Adjusted) on 26th june 2012 fron NZM to Chennai (PNR no. [protected]). Just we had started the dinner we found a 3-4 inches long hair in vegetable served to my son. On request vegetable was replaced by pantry staff.
Next morning coffee was provided, I requested the boy to provide a tea, as I am habitual to take tea at morning, the boy told me that tea will be given with breakfast. After some time I went to pantry to take tea on payment but refused by pantry staff to provide tea on payment.
Also, we did not provided paper napkins during our breakfast,lunch and dinner time.
One more thing is, in such fast trains, if the windows are open some passengers may feel inconvenience in inhaling due to speed of train/air speed. So, all such fast train should be air condition similarly as Garib Rath trains.

With regards,
C P SHARMA
[protected]

The following transactions ID amount have not settled till date:

Transaction ID Amount

[protected] Rs. 2039;-
[protected] Rs. 1020/-
[protected] Rs. 528/-
[protected] Rs. 693/-
[protected] Rs. 693/-
[protected] Rs. 2020/-

Dear Sir,

I had tried to book one ticket on 5th July 2012 for Journey on 6th July from Bhopal to Indore.

Pnr Number: 0 Transaction ID: [protected] Train No: 59390
Train Name: BPL INDB PASS From Station: (BPL) To Station: (INDB)
Date Of Journey: 06-Jul-2012 Class: SL Boarding: (BPL)
Resv Upto: (INDB) Date Of Booking: 05-Jul-2012 Total Fare: Rs 101.0

101 + Online booking charge=112 which is deducted

But the transaction got failed and money not refunded into my a/c till now and the status is showing

Refund Details
Payment Not Received From Bank.

But Payment had deducted from my a/c with

Transaction Date 05/07/2012
Transaction Amount INR 112.24
Transaction Type DR
Transaction Description ICONN/49823429/050712/INDIAN RAILWAY COR

Please help me to get my Payment refund into my a/c as soon as possible

Please make the system more accessible during TATKAL booking timings.There's always system outages during TATKAL booking.Service is always DOWN,as a result WE ARE NOT ABLE TO BOOK IMPORTANT URGENT TICKETS.PLEASE IMPROVE SYSTEM uptime !!!!

TODAY (18.07.2012) I BOOKED ONE TICKET, FROM NAGPUR TO ALLAHABAD JN., TRAIN NO 12791, AFTER I GIVE ALL CARD INFORMATION, THEN I GIVE PAY THE MASSAGE IS CAME REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?...⇄ I WANT TO KNOW EITHER MY TICKET IS BOOKED OR NOT, GIVE ME INOFRMATION ABOUT THIS IS, MY MOBILE NO [protected]. OR MY EMAIL : [protected]@gmail.com

THANKS MINESH

sir,
i was trying to book a ticket from howrah jn (hwh) to bhubaneswar (bbs) by BBS jan shatabdi train no 12073. i used HDFC netbanking to pay for the tickets (rs 1400+rs 11.23) transaction id :[protected] . after debiting the amount from my bank account they show me that ticket not booked and settlement requested . they did not even give me the PNR no . how will i get an refund or get the pnr no . please do the needful .
thanking you
yours sincerely
sunando bhattacharya
login id:sunando94

HI

On 17th July,2012 I have booked an online ticket for train number 19263
DELHI SR EXPRESS from AJMER to NEW DELHI boarding on 18th July 2012 for Shashi Mundra F 54 Years of age . Unfortunately after the payment was made through SBI ATM cum DEBIT card payment gateway, the error, REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.The money ( Rs 204.00 ) has already been debited from my SBI acc.but i have not received ticket confirmation.

I request IRCTC to help me at the earliest and refund the same amount.

Expecting a reply as soon as possible.

Yours Sincerely
VIKRAM KABRA
+91 [protected]
Email ID : [protected]@gmail.com
My S.B.I. ACCONT NO SB-[protected]

IRCTC Complaints & Reviews - Deducted extra money from my bank account


Deducted extra money from my bank account
Dear Sir,
I, Mr.Ankur Taneja would like submit a complaint against IRCTC that they have deducted Rs.20 extra from my bank account.
To Be more specific, I had booked two railway e-tickets of pnr no. [protected] and [protected] on 10rd july 2012 by online ticket booking on www.irctc.co.in with my username tanejaan.I have had used sbi online payment gateway for payment of the booked tickets.They have deducted Rs.630 and Rs.600 instantly for each ticket.Then the very next day I checked online banking account statement which says that irctc has deducted Rs.200 more for some kind of commission twice. They didn't noticed me anything before and they didn't mail me of why they have charged me when I had already made the payments of booked tickets.

Here is my account statement.

1.TO TRANSFER INB Commission of IGB5892423-
IGB5892423ICA7221230 TRANSFER TO [protected] SBI IRCTC COMMISION A/

2TO TRANSFER INB Commission of IGB5971237-
IGB5971237ICA7258921 TRANSFER TO [protected] SBI IRCTC COMMISION A/

My Contact Information
Irctc account usename:-tanejaan
e-mail id:-ankurtaneja.[protected]@gmail.com
mobile no:-[protected]
346, bharat nagar double story.
Delhi-110052
So, I want my money back or else I'll register a consumer compalint against IRTC and register this message in every public viewing site so that people can understant IRCTC intention towards money making and cheating costumers.

Dear sir, I have registered with IRCTC 3 days back and received the mobile confirmation password but still now have not received the password which I was supposed to receive by email. My email id is [protected]@yahoo.in and user id is TUTUMANA. I am in dire emergency and need to book my ticket immediately, so please be kind and do the needful.