Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

IRCTC — Non refund of the Cancelled ticket amount

I have not got refund of the Cancelled ticket amounts from Irctc for the following two cases.

Case 1 :
Cancellation date - 01-Sep-2008
PNR [protected]
Amount Rs.4116/-

Case 2 :
Cancellation date - 16-Aug-2008
PNR [protected]
Amount Rs.390/-

I have followed up with Irctc customer care thru phone - 1 time & by Mail ([protected]@irctc.com) more than 5 times.

All my attempts are in vain.

I have not got refund of the following cancelled ticket in my canara bank account though IRCTC is saying that it is refunded with transaction ID: [protected].

PNR no: [protected]
Amount: 1365/-

The amount is still not credited in my bank account.
The problem is informed to [protected]@irctc.co.in and [protected]@irctc.co.in but no solution found.

it will automatically refunded in your account

sir i forgot my online railway reservation password. i had send complaint many times. .i have received a password - ttm 141 but using that password i m unable to print booked ticket so kindly help me by sending me a new password to my email id- [protected]@gmail.com

Dear Sir,

I am forgot my password.
I am trying to find my password through forgot password wizard.
But this wizard say's, YOUR PASSWORD COULD NOT RESET, even i give right answer.

Please Look In To The Matter. i complaint.many time my user id tour 4sandy email [protected]@gmail.com.

Ticket Booking — Failed booking, but amount deducted from my account

Hello,

I am booked my ticked in 2662 POTHIGAI EXP on 15/10/2009. I am paid through my Indian bank debit card.
For my transaction amount deducted from my account, but ticket not booked. My transaction id is [protected]. Can i get my amount. Did you refund my amount. Where do i get my amount. Please send me about these details.

Railway Ticket — amount deducted from my account

08.12.09
Dear sir

I tried to book ticket on 07.12.09 . The more details are as under.

Name in favor of ticket booked: Anuradha Gupta ,Female-27
Date of booking: 07.12.09
Train No. & Name: 8234,Bilaspur to ujjain ,
Boarding date:14.12.09 ,3rd ac
A/c used :SBI debit card

due to server error my amount has been deducted from my account but ticket is not booked.My amount of Rs 903=00 is debited from my SBI account on 07.12.09 .Kindly do the needful so that this amount can be credited in my account.
Please do the needful.

Regards

Amit gupta
[protected]

IRCTC is a good service.

Dear sir
.. i booked my ticket bt sms didnt give me.
Pls help me money will deducted my a/c by e-ticket
Train no 12189
Jabalpur to satna

Date 21/09/2014
Date (Value Date) Narration Ref. No. Debit Credit
21-Sep[protected]Sep-2014) TO TRANSFER
INB IRCTC Railway tkt booking [protected]IG000DNHR2 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 181.24
18-Sep[protected]Sep-2014) ATM WDL
ATM 2276 SBI SATNA CITY SATNA MP IN
Pls send my ticket
Ph no [protected]

Dear sir
... i booked my ticket but sms didnt give me.
Pls help me, money will deducted my a/c by e-ticket
Train number : 12847
Howrah to Digha Duronto


Date 19/06/2015
pls send my ticket on my number
[protected]

IRCTC — About confirmation of ticket

I have booked the ticket on 21st of Aug 2010 from bhubaneswar to akola of date 26th Aug 2010 and it was okey up to the cash payement and after that the software hangs.

So i want to know the ticket is booked or not.

IRCTC — reservation ticket

i have booked my ticket on indian railways, still ihave not recieved ticket till date my id is [protected] & my phone no. [protected] plz contact for further details

PAYMENT DENIED

sir,
I have made an online reservation.Money has been debited from my bank account.But I didn't get the ticket.So please give any suggestion so that I could recover my money and get the ticket.
My mobile number is [protected].

On 8th august 2013, I tried to book rail ticket .
I made payment through SBI ATM cum debit card. Immediately I got sms notification from bank like
Thank you for using your SBI Debit Card xxxxxxxxxx for a purchase worth Rs426 on POS 2001 at IRCTC txn#[protected]'
I waited for the ticket to come, but in vain.

This is a second incident where I have lost money without ticket.

1. Kindly help me to get my money back without deducting irctc charges, for they did no service to me.
2. I find similar experience to lot of people and like to know why it happens?. Who is responsible for this type of errors.
3. Kindly fix the problem and take action stop similar incidents
with thanks
plz give me feedback on my email id [protected]@gmail.com

On 27th August 2017, I tried to book rail ticket.I made payment through SBI-ATM cum DEBIT card.Immediately I got SMS notification from bank like thank you for using your SBI-DEBIT card xxxxxxx for a purchase worth RS-3862.03 on POS PAYUST[protected] at www.irctc.co.in txn#[protected].I waited for the ticket to come, but in vain. My ID is [protected] and My phone no is [protected] .Plz give any suggestion so that I could recover my money.Plz give me feedback on my email id [protected]@gmail.com

On 27th August-2017, I tried to book rail ticket.I made payment through SBI-ATM cum DEBIT card.Immediately I got sms notification from bank like thank you for using your SBI-DEBIT card xxxxxx for a purchase worth Rs-3862.03 on POS PAYUST[protected] at www.irctc.co.in txn#[protected].I waited for the ticket to come, but in vain. My ID is-[protected] and My phone no is [protected].Plz. give any suggestion so that I could recover my mony.Plz.give me feedback on my email ID [protected]@gmail.com

Today again I booked one ticket but that is not displayed in my booking history. pnr no. is [protected]. kindly solve this issue soon its urgent.

go and find in your email
or reply me on my email
[protected]@gmail.com

or come to my fb page
https://www.facebook.com/santosh.kumar.96780

i like to help you

IRCTC — IRCTC website not working

I believe since Ms Mamta Banerjee has taken charge of railways - the services have been doomed. Forget abt the services in the train even the website doesnt work. Imagine the plight of thousands of commoners like us who have to login to the net and in the middle of ticket booking process your website say" service unavailable".

Are you listening Ms Banerjee. You are a bad omen for railways. Mr Lau Yadav was much better. Even the webistes performed well.

IRCTC — Web Site not Working

The Website of IRCTC i.e. irctc.co.in is not working.
This clearly proves - Delay & Deficiencies in Services.

How to book online train tickets.
Pl. advice asap.

Jaspal Singh
( MBA + Final yr. LLB)
[protected]@yahoo.co.in
[protected]

IRCTC — Login and password

I forgot my Login Name and Password. My mail Id: [protected]@yahoo.com

Regards
PRABHA

IRCTC — Forgot password & security question

I have forgot the login password & security question. Kindly reset my password................

My Login Id- Preet
My Email Id- [protected]@gmail.com
My Phone No.- +91 [protected]


Regards,
Preet Mukherjee

Indian Railways e ticket — Payment Debit Fail Transaction

Dear Sir,

I tried to book a ticket for two on[protected] using the online ticket booking system of Indian Railways. Before I could get the confirmation of the booking the session expired. I checked the booking status in my IRCTC account but there was no update there. On checking the transaction's status in my credit card's account I found that payment had been done.


Transaction-ID: [protected]
train no 8237 Train Name Chattisarh Exp
Date of Jounery[protected] NZM to LDH
Booking Date[protected]

Ticketing Failure — ticketing failure

I had booked a ticket for delhi to faizabad 13 oct 2009 for tatkal ticket through online. but i havent find out my ticket. please tell what is problem is this. last I find out URL I am sending you
help me
REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?
com.broadvision.session.new=Yes&
Shiv Om Gupta
[protected]

Sir,
I tried to book Railway Reservation Tickets Through IRCTC online e-ticketing facility on 29aug2012. during the booking process due to network failures my transaction could not succeed and reservation was not done. when i cheked my account balance on 29aug2012 balance is showing less amount by Rs 368/-. I request you to kindly look in to the issue and debit back my amount to my account.
user name of IRCTC- s2771814
failed transction no- [protected]
card- axis bank debit card
pay status- payment requested
reservation from- anand vihar terminal (ANVT)
reservation upto- kanpur central (CNB)
date of failed transction- 29 AUG 2012
date of journey- 31AUG2012
train name - JHARKHAND EXP(12874)
train no. -12874
class- sleeper class
ticket type- e ticket

Please solve this matter urgently

Name-Shashikant
ph-+91 [protected]
email id- [protected]@gmail.com

please refund asap... need money asap

Transaction ID: [protected] Train No./Name: 13072/JAMALPUR HOWRAH EXP Date of Booking: 22-May-2017
Date of Journey: 27-JUNE-2017 Date Of Boarding: 27-JUNE-2017 Date of Arrival: 27-JUNE-2017
From: BHAGALPUR(BGP) To: HOWRAH JN (HWH) Boarding At: BHAGALPUR
Resv Upto: BHAGALPUR Quota: Class: SLEEPER CLASS (SL)
Payment Status: Payment Settled Bank Name: Central Bank of India Reservation Status: Not Booked
Transaction Amount:765 No. of Adults: 3

Amount Not Yet Received.. I want this money ASAP.. Please credit i

please refund asap... need money asap

Transaction ID: [protected] Train No./Name: 13072/JAMALPUR HOWRAH EXP Date of Booking: 4-JUNE-2017
Date of Journey: 27-JUNE-2017 Date Of Boarding: 27-JUNE-2017 Date of Arrival: 28-JUNE-2017
From: BHAGALPUR(BGP) To: HOWRAH JN (HWH) Boarding At: BHAGALPUR
Resv Upto: BHAGALPUR Quota: Class: SLEEPER CLASS (SL)
Payment Status: Payment Stutus Mobikiwk Name: Reservation Status: Not Booked
Transaction Amount:765 No. of Adults: 3

Amount Not Yet Received.. I want this money ASAP.. Please credit i

TO WHOMSOEVER IT MAY CONCERN

i'm a student, and your department has taken my money due to unknown reasons. i hate to be called an indian due to the these kind o[censored]nacceptable attitude by authorities, slow and corrupt official matters. i have been mailing the concerned authorities for the same but with no response. The episode is harassing and it has disturbed me to an extent.
I have spent a lot on calling numbers in Delhi listed on the IRCTC site, calls go on wait as soon as you dial and charges starts from there on with no effective response.
I NEED GENUINE HELP ......

Refund should amount to the exact figure of the cost of the ticket mentioned above in the complaint. Rest money spent on bills of calling various numbers, i'll think as if i have donated it for the cause of poverty in peoples mind in IRCTC department and its team.

What is the status after 4 months of booking and not travelling? when are you going to make a refund immediately to my account? your team is just behaving like UPA government. The corrupt T.C. must have sold my seat to someone on my name playing under the table since i couldn't travel and now you guys are trying to keep it under wraps...............!

On Tue, Aug 7, 2012 at 10:05 AM, <[protected]@irctc.co.in> wrote:
Dear Customer,


We would like to inform you that again we have forwarded to the concerned department.You will receive a reply in this regard shortly. Please cooperate with us.


Thanks & Regards
Shehnaz Bano
Executive (Customer Care)
IRCTC
[protected][protected] Original Message[protected]--------

Subject: Re: Re: [IRCTC #981479]
From: vp.aj.[protected]@gmail.com
Date:[protected]:51:17+05:30
To: [protected]@irctc.co.in
[protected][protected][protected][protected]


I'm still waiting since 20th July' 12 , Forward the details of the refund as soon as possible. Sincerely telling your department i'm on the verge of losing my patience.

On Tue, Jul 31, 2012 at 4:25 PM, tdrprocess <[protected]@irctc.co.in> wrote:
Dear customer,

We are extremely sorry for the inconvenience caused to you. Kindly note that your refund case of PNR No. [protected] has been reopened & forwarded to CCM/CR Railway on dt.20-jul-2012 for further processing of your refund. As soon as refund, if any, received it will be credited to your card account.


Regards,
Sajjan Kumar Kashyap
Executive/Refunds/IRCTC
[protected]@irctc.co.in





Anupama J wrote:
please update me regarding the refund as early as possible, it has already been more than 3 months time. what am i supposed to do to have my money only back in time????????????????............

On Sat, Jul 14, 2012 at 1:56 PM, Anupama J <vp.aj.[protected]@gmail.com> wrote:


[protected] Forwarded message[protected]
From: Anupama J <vp.aj.[protected]@gmail.com>
Date: Fri, Jul 13, 2012 at 7:13 PM
Subject: Re: Email From IRCTC
To: [protected]@irctc.co.in
Cc: [protected]@irctc.co.in, [protected]@irctc.co.in, [protected]@irctc.co.in




On Sat, Jun 30, 2012 at 4:35 PM, <[protected]@irctc.co.in> wrote:
REGRET Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : BCR300412V01469/25.06.12/CR and the reason being : 14366-CR/OL12 As per chart, passenger has travelled In case you require any further assistance, please mail us at [protected]@irctc.co.in With regards, TDR TEAM

TO WHOMSOEVER IT MAY CONCERN

My ticket was booked from a wrong station, i.e. Indore to Pune...it had to be from Pune to Indore. In such a case, that too for a ticket that was still in RAC, how did i travel ???????? In any case i wouldn't have travelled, why is your team going in wrong details. it has been already 3 months ... i need my money back since i have not boarded the train as it is it had an RAC - status . kindly do the needful as soon as possible. I still cannot believe the way Indian railway works in such matters.

Transaction Details

PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On: 8-3-2012 Class: 3A Internet Service Charge: Rs 20.00
Date Of Journey: 23/4/2012 Railway Zone: CR Bank: Corporation Bank
Total: Rs 922.00 Train No: 19312 Ticket Charge: Rs 902.00
From Station: INDORE JN BG(INDB) Quota: General To Station: PUNE JN(PUNE)
IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai

Ticket Details


S# Name Age Sex Coach Seat Res-Status
1 Anupama J 20 Female
0000/ Booked

TDR Details

Reason For TDR: Passenger Not Travelled Due To
Ticket In RAC After Chart Pre
paration. TDR Status: Reference No:ekt[protected]
TDR Zone: CR TDR Filing Date: 23-Apr-2012
Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00

--
Anupama J
[protected]

TDR TEAM,


Please refer to the details given below-


Transaction ID: [protected] Train No./ Name: 12817/JHARKHAND SJ EXP PNR Number: [protected]

Date of Journey: 03-Dec-2014 Date Of Boarding: 03-Dec-2014 Date of Booking: 26-Nov-2014

From: BOKARO STL CITY (BKSC) To: ANAND VIHAR TRM (ANVT) Boarding At: BOKARO STL CITY (BKSC)

Resv Upto: ANAND VIHAR TRM (ANVT) Quota: GENERAL (GN) Class: THIRD AC (3A)

Ticket Amount: 2535.0 Ticket Type: E-Ticket

Passengers Details

Name Age Gender Status Coach ID Berth No/ WL No

ASHOK KUMAR 64 Male RAC 17
SHOBHA RANI 60 Female RAC 18
BABBAN PRASAD 75 Male WL 1

TDR Details

Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.

TDR Filing Date: 03-Dec-2014 21:06:33 HRS TDR Status: CR Repudiate Cancellation ID: [protected]

TDR Zone: NORTHERN RAILWAY (NR)

Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY


Kindly provide the details for reasons of TDR being invalid.

I have submitted the TDR around 9 pm on the day of boarding (Schedule Departure time being 17:30 hrs) and the train was late for around 8 hours and hence the passengers did not travelled.
You are giving reason that due to "DELAY" in filing TDR my application has been rejected.
Please re-confirm from your end and re-open the case.
for any furthur clarification please feel free to get in touch wid me.

Amit Sinha
[protected]

I have submitted TDR for [protected] long back ago approx 8 Dec 2014. My train was late more than 6 hours.
When i reached to station train was on right time and then after every 10 minutes it was getting delayed. Finally by 1 PM next day (because train was in night) i came to know that it&amp;amp;#039;s delayed by six hours. So i came to home file the TDR.
Now each time i have to sent an reminder to TDR Process and only i used to get the complain reference number.

When i call to customer care they always used to say that please sent a new email.

What should i do ? Is it some thing IRCTC do not want to give my money back. If so please let me know i won&amp;amp;#039;t waste my time in writing emails and doing follow up.

Respected sir/Ma'am,


I cancelled one ticket on 31 oct 2014 after chart preparation, so that time i filled TDR

Now tdr status is CR registered, but now 4 months gone i did not get any refund on this cancelled ticket :

Inline image 1

Please help me on this concern.

Regards,
Sajal Kumar fouzdar
91+[protected]

For above query therse are details :

Transection Id [protected]
PNR number [protected]
Train number : 12194

Please refund
I filled tdr on 31 oct 2014

IRCTC — transaction failed but balance deducted

sir,
this to inform you that there was a transaction failure during course when i was booking a online ticket on IRCTC but my balance got deducted without a successful procedure. my a/c no is [protected] its a saving a/c. and my card no. is[protected].please take some effective steps towards it .
for this i will be thankful to you.

dear sir,
i was booking e- tickets therefore banking transaction was failed but the amount was deducted.there is no information in regards with refund amount in refund status box .particulurs are as below:
( 1)
Ticket History
Pnr Number 0 Transaction ID [protected]
Train No 2312 Train Name KALKA MAIL
From Station (ALJN) To Station (HWH)
Date Of Journey 12-Sep-2009 Class SL
Boarding (ALJN) Resv Upto (HWH)
Date Of Booking 21-Jun-2009 Total Fare Rs 416.00
( 2)

Pnr Number 0 Transaction ID [protected]
Train No 2312 Train Name KALKA MAIL
From Station (ALJN) To Station (HWH)
Date Of Journey 15-Sep-2009 Class SL
Boarding (ALJN) Resv Upto (HWH)
Date Of Booking 17-Jun-2009 Total Fare Rs 416.00

IRCTC — money is not refunded for failed transaction

sir,
my irctc user name is rsiriki_18
on 24 th april afternoon i tried to book ticket from bangalore(sbc) to visakhapatnam(vskp).but the transaction failed and money Rs 607 is deducted from my sbi debit account.until now i did not get money fom irctc.
In my irctc account in failed transactions it is showing that

1. [protected] Settlement Failed Not Booked Rs 607 SBI
2 . [protected] Settlement Failed Not Booked Rs 607 SBI


and in my sbi account it is showing that

[protected]IG20534295 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT

i am attaching copies of my sbi debit account and irctc failed transaction details.please have a look at transactions on april 24th.Daily i am sending a mail to irctc people but they are not responding properly.

kindly help me to get refund of rs 607 /-.

(1) A/C-[protected] excss DebitRs.1050/- on 20/08/10 for irctc ticket but i was cancled my ticket on 17/09/10, but i don't received my debit Rs 1050 /-

(2) i was make a irctc ticket patna to delhi but i don't received no any information and no ticket but my money has Debit Rs 1220 without any reason.

Dear sir, please return my 1+2 Debit amount imediatlty, i have so many calls SBI customers care & IRCTC customer care but i have no good respons said customers care...


my details as under:-
Vinod Kumar Sain
Bank:- SBI, Branch - Sikar (Rajasthan)
A/C No. [protected]
my Mobile no is :- [protected] & [protected]

IRCTC — not got the money of failed transaction

i have booked my ticket from ghaziabad to lucknow on 29/11/2010 my money get deducted from my account but i did'nt get my money back after so many days

IRCTC — Refund Of Money For Failed Transaction

Sir,
I have tried to book ticket through IRCTC website but due to net
connection failure the transcation failed and could not get complete.
Although my SBI bank account was debited but ticket did
not get booked.The details are given below

1. PNR no :0 , Transcation ID : [protected] , Train No : 0803 ,
Train Name : HWH MYS SPECIAL , Date of Journey : 6 august 2010 ,
Date of Booking : 19-jul-2010
Total Fare : Rs 498.00 , From HWH to MYS.
Refund Details : Payment Not Received From Bank
and also shows settlement failed.

2. PNR No. : 0 , Transcation ID : [protected] , Train No : 18047
, Train Name : AMARAVATHI EXPRESS , Date of Journey : 13 january 2011
, Date of Booking : 11 january 2011
Class : 2A , Total Fare : Rs 2235.00 , From HWH to VSG
Refund Details : Payment Not Received From Bank
and also shows settlement requested

3. PNR No. : 0 , Transcation ID : [protected] , Train No : 18047 ,
Train Name : AMARAVATHI EXPRESS , Date of Journey : 13 january 2011 ,
Date of Booking : 11 january 2011
Class : 2A , Total Fare : Rs 2235.00 , From HWH to VSG
Refund Details : Payment Not Received From Bank
and also shows settlement requested

If you kindly tell me how can I get my refund for failure transcation
in IRCTC then I will be highly obliged.

with best wishes,
Soumitra Hazra

IRCTC — Does Not refund money of failed Transaction

I was booked a ticket on-14-Jan-11through IRCTC but till now i am not getting the refund ammount.My contact no is [protected]

IRCTC — ticket failed but money not refund

I take e-ticketing from irctc online dated 08/08/2009 when we make the payment by debit card online .after sometime massages comes that some error in system.and I could not take ticket by e-ticketing method but my payment is deducted from my account, the ref. no. of this is post purchase pos[protected] IRCTC. So kindly take action upon this matter


thanks you,

IRCTC — money not refunded for failed transaction

I was booking e-ticket from IRCTC site on 12 Jan 2012. After money transaction with my ICICI account an error occurred on IRCTC site .

My ticket was not booked but my account was debited with Rs. 4868.00. I didn't get my money back till now.

Please take some action against this as soon as possible.

i have booked ticket from bbsr to vijayawada and kazipet to bbsr from irctc site on 15th sep due on some work i cancelled the tickets on the next day that is 17th sep but today it is 26th i went to bank today and there i came to know that yet my money is not refunded or deposited in my account my pnr numbers for tickets was [protected], [protected] plz do a needful to refund the money as fast as possible.

IRCTC — BALANCE RETURN

DEAR SIR
i was booking a ticket on 15 Oct 2012 from buxar to Delhi .After completed all process payment had been also done ,but no ticket received ,and when i am trying to talk customer care of irctc, my call is not picked . please help me return my balance on my account (A/c -[protected]) .