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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 490

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tour4sandy
from Mumbai, Maharashtra
Sep 12, 2012
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Address: Bilaspur, Chhattisgarh

sir i forgot my online railway reservation password. i had send complaint many times. .i have received a password - ttm 141 but using that password i m unable to print booked ticket so kindly help me by sending me a new password to my email id- [protected]@gmail.com
sir i forgot my online railway reservation password. i had send complaint many times. .i have received a password - ttm 141 but using that password i m unable to print booked ticket so kindly help me by sending me a new password to my email id- [protected]@gmail.com
Dear Sir,

I am forgot my password.
I am trying to find my password through forgot password wizard.
But this wizard say's, YOUR PASSWORD COULD NOT RESET, even i give right answer.

Please Look In To The Matter. i complaint.many time my user id tour 4sandy email [protected]@gmail.com.
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    T K RAO
    from Kanker, Chhattisgarh
    Sep 12, 2012
    Resolved
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    Resolved

    MY WIFE BOARDED KARNATAKA SAMPARK KRANTI TRAIN NUMBER 12650 AT NAGPUR ON 11.9.12,COACH NO.B1, BIRTH NO 9,SHE WAS NOT PROVIDED BLANKET BY ATTENNDENT,USED BED SHEETS GIVEN TO HER. WHEN SHE DEMANDED FOR BLANKET.THE ATTENDENT TALKED RUDLY.MY REQUEST IS TAKE ACTION AGAIST THE ATTENDENT FOR HIS NEGLIGENCY TO SERVE THE PASSENGER UNDER INDIAN RAILWAY ACT.
    Aug 13, 2020
    Complaint marked as Resolved 
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      R
      reachnrjn
      Sep 7, 2012
      Resolved
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      Resolved

      Address: Bangalore, Karnataka

      Sir/Madam.
      I was booking ticket from Kurnool Town (KRNT) to Yelahanka (YNK) on 3th september, 2012. Unfortunately, due to some technical reasons transaction got failed. The amount 1168 was deduced from my account. I booked through SBI credit card using AXIS credit option and i did not received the ticket. IRCTC website is showing that the transaction was failed. Please help me to get that amount back to my account. Bank official saying that transaction is successful from bank side. Transaction ID : [protected] Please refund the amount or let me know to whom to contact for further details.

      Thanks,
      Niranjan Patil
      Aug 13, 2020
      Complaint marked as Resolved 

      Ticket Booking — Failed booking, but amount deducted from my account

      Hello,

      I am booked my ticked in 2662 POTHIGAI EXP on 15/10/2009. I am paid through my Indian bank debit card.
      For my transaction amount deducted from my account, but ticket not booked. My transaction id is [protected]. Can i get my amount. Did you refund my amount. Where do i get my amount. Please send me about these details.

      Railway Ticket — amount deducted from my account

      08.12.09
      Dear sir

      I tried to book ticket on 07.12.09 . The more details are as under.

      Name in favor of ticket booked: Anuradha Gupta ,Female-27
      Date of booking: 07.12.09
      Train No. & Name: 8234,Bilaspur to ujjain ,
      Boarding date:14.12.09 ,3rd ac
      A/c used :SBI debit card

      due to server error my amount has been deducted from my account but ticket is not booked.My amount of Rs 903=00 is debited from my SBI account on 07.12.09 .Kindly do the needful so that this amount can be credited in my account.
      Please do the needful.

      Regards

      Amit gupta
      [protected]
      IRCTC is a good service.
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        P
        puliguju
        from Kolkata, West Bengal
        Sep 6, 2012
        Resolved
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        Address: Guntur, Andhra Pradesh

        sir my name pulugujju.srikanth, i registered irctc account but given password lost and given gmail account is also deleted sir. again i will tried to register on same phone number but it is not registering, on the screen showing that THIS CONTACT NUMBER(+91 [protected]) IS ALREADY REGISTERED.so please provide me the information about this problem sir.
        my gmail is pulugujju.[protected]@gmail.com
        Aug 13, 2020
        Complaint marked as Resolved 
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          G
          gvkali08
          from Bengaluru, Karnataka
          Sep 6, 2012
          Resolved
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          Address: Bangalore, Karnataka

          Dear Sir/Madam

          I G V Kali prasad i booked my ticket through irctc.co .in

          ON 06.09.2012 at 11.06 am

          FROM YESHWANTPUR (YPR) TO ROURKELA (ROU)

          DATE OF JOURNEY 23.11.2012

          IN TRAIN NOS (YESHWANTPUR HATIA EXP 12836)

          I booked my ticket but till i didn't get any SMS or the CONFORMATION from irctc whether the ticket is booked or not.
          please give the conformation in the below nos.
          --
          Thanks and Regards,
          G V Kali Prasad
          +[protected]
          Aug 13, 2020
          Complaint marked as Resolved 
          Dear sir
          .. i booked my ticket bt sms didnt give me.
          Pls help me money will deducted my a/c by e-ticket
          Train no 12189
          Jabalpur to satna

          Date 21/09/2014
          Date (Value Date) Narration Ref. No. Debit Credit
          21-Sep[protected]Sep-2014) TO TRANSFER
          INB IRCTC Railway tkt booking [protected]IG000DNHR2 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 181.24
          18-Sep[protected]Sep-2014) ATM WDL
          ATM 2276 SBI SATNA CITY SATNA MP IN
          Pls send my ticket
          Ph no [protected]
          Dear sir
          ... i booked my ticket but sms didnt give me.
          Pls help me, money will deducted my a/c by e-ticket
          Train number : 12847
          Howrah to Digha Duronto


          Date 19/06/2015
          pls send my ticket on my number
          [protected]
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            P
            PSYKALYANI
            from Bengaluru, Karnataka
            Sep 5, 2012
            Resolved
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            Address: Vellore, Tamil Nadu

            hello sir
            today i try to book to tickets from katpadi juction to bhubneswer orissa after i did the online payment i could not get any conformation that my tickets are booked or not but my money is deducted what does it mean PLEASE HELP ME BY LETTING ME KNOW WHAT TO DO WILL MY MONEY WILL GET CREDITED AGAIN TO MY ACCOUNT........I USE ONLINE IRCTC SRVICE FROM LAST 4 YEARS BUT THIS IS THE FIRST TIME I HAVE TO FACE SUCH PROBLEM...............
            Aug 13, 2020
            Complaint marked as Resolved 

            IRCTC — About confirmation of ticket

            I have booked the ticket on 21st of Aug 2010 from bhubaneswar to akola of date 26th Aug 2010 and it was okey up to the cash payement and after that the software hangs.

            So i want to know the ticket is booked or not.
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              B
              balkimenon
              from Chennai, Tamil Nadu
              Sep 3, 2012
              Resolved
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              Address: Ernakulam, Kerala

              Dear Sir,
              I have booked eticket for the journey on 12th Sept from Ernakulam to Calicut by Janashatabdi. The PNR No: is [protected].Ihave made sevaral attempts to obtain SMS by requesting in the " Send SMS" option in IRCTC web site. Also I have sent many mails to [protected]@irctc.co.in, made calls to the customer care centres at New Delhi and Chennai. This process has been going on from 24th Aug 2012.So far I have not received the SMS from IRCTC.Could you kindly help me in sorting out this issue?


              Regards

              K.Balakrishnan
              Aug 13, 2020
              Complaint marked as Resolved 
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                D
                dominicids
                from Turaiyur, Tamil Nadu
                Sep 2, 2012
                Resolved
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                Address: Thiruvananthapuram, Kerala

                On 2nd september 2012, I tried to book rail ticket from Trivandrum to Enrakulam on 12076 Jan shatadi to ABY DOMINIC, Male 24 Yrs.
                I made payment through SBI ATM cum debit card. Immediately I got sms notification from bank like
                "BX-ATMSBI Thank you for using your SBI Debit Card xxxxxxxxxx for a purchase worth Rs112 on POS 2001 at IRCTC txn#[protected]'
                I waited for the ticket to come,but in vain. After a while, the site displayed as
                "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...

                This is a second incident where I have lost money without ticket.

                1. Kindly help me to get my money back without deducting irctc charges, for they did no service to me.
                2. I find similar experience to lot of people and like to know why it happens?. Who is responsible for this type of errors.
                3. Kindly fix the problem and take action stop similar incidents
                with thanks
                Dominic I , [protected]
                Aug 13, 2020
                Complaint marked as Resolved 

                IRCTC — reservation ticket

                i have booked my ticket on indian railways, still ihave not recieved ticket till date my id is [protected] & my phone no. [protected] plz contact for further details
                PAYMENT DENIED
                sir,
                I have made an online reservation.Money has been debited from my bank account.But I didn't get the ticket.So please give any suggestion so that I could recover my money and get the ticket.
                My mobile number is [protected].
                On 8th august 2013, I tried to book rail ticket .
                I made payment through SBI ATM cum debit card. Immediately I got sms notification from bank like
                Thank you for using your SBI Debit Card xxxxxxxxxx for a purchase worth Rs426 on POS 2001 at IRCTC txn#[protected]'
                I waited for the ticket to come, but in vain.

                This is a second incident where I have lost money without ticket.

                1. Kindly help me to get my money back without deducting irctc charges, for they did no service to me.
                2. I find similar experience to lot of people and like to know why it happens?. Who is responsible for this type of errors.
                3. Kindly fix the problem and take action stop similar incidents
                with thanks
                plz give me feedback on my email id [protected]@gmail.com
                On 27th August 2017, I tried to book rail ticket.I made payment through SBI-ATM cum DEBIT card.Immediately I got SMS notification from bank like thank you for using your SBI-DEBIT card xxxxxxx for a purchase worth RS-3862.03 on POS PAYUST[protected] at www.irctc.co.in txn#[protected].I waited for the ticket to come, but in vain. My ID is [protected] and My phone no is [protected] .Plz give any suggestion so that I could recover my money.Plz give me feedback on my email id [protected]@gmail.com
                On 27th August-2017, I tried to book rail ticket.I made payment through SBI-ATM cum DEBIT card.Immediately I got sms notification from bank like thank you for using your SBI-DEBIT card xxxxxx for a purchase worth Rs-3862.03 on POS PAYUST[protected] at www.irctc.co.in txn#[protected].I waited for the ticket to come, but in vain. My ID is-[protected] and My phone no is [protected].Plz. give any suggestion so that I could recover my mony.Plz.give me feedback on my email ID [protected]@gmail.com
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                  N
                  nitumishra07
                  from Patna, Bihar
                  Sep 1, 2012
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                  Address: Sambalpur, Odisha

                  sir,
                  My user id is drnitu07 I have booked a ticket on 7.7.12 from dhanbad to sambalpur date of journey 24.10.12 train no. 13351. i got the sms on my mobile. But the ticket is not available in my booked history. by mistake I have deleted the sms now how will I get the ticket to travel and in case if I had to cancel my ticket in future how will I do that. My pnr no. is [protected].
                  Kindly help me.

                  Thanking you
                  Nitu Mishra
                  Mob. no. [protected]
                  Today again I booked one ticket but that is not displayed in my booking history. pnr no. is [protected]. kindly solve this issue soon its urgent.
                  go and find in your email
                  or reply me on my email
                  [protected]@gmail.com

                  or come to my fb page
                  https://www.facebook.com/santosh.kumar.96780

                  i like to help you
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                    S
                    Samsudeen M
                    Aug 31, 2012
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                    Address: Kanchipuram, Tamil Nadu

                    Dear Sir/Madam,

                    After the tatkal timing changes, most of the time when i login to IRCTC the attached error mesage is appearing at login time, payment process time, but all the tickets are booked with in the 15min, how the same website is working for others. pls traceout how they are booking others not able to book the tickets.

                    IRCTC — IRCTC website not working

                    I believe since Ms Mamta Banerjee has taken charge of railways - the services have been doomed. Forget abt the services in the train even the website doesnt work. Imagine the plight of thousands of commoners like us who have to login to the net and in the middle of ticket booking process your website say" service unavailable".

                    Are you listening Ms Banerjee. You are a bad omen for railways. Mr Lau Yadav was much better. Even the webistes performed well.

                    IRCTC — Web Site not Working

                    The Website of IRCTC i.e. irctc.co.in is not working.
                    This clearly proves - Delay & Deficiencies in Services.

                    How to book online train tickets.
                    Pl. advice asap.

                    Jaspal Singh
                    ( MBA + Final yr. LLB)
                    [protected]@yahoo.co.in
                    [protected]
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                      Neha Bhargava
                      from Noida, Uttar Pradesh
                      Aug 30, 2012
                      Resolved
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                      Resolved

                      Address: Bhopal, Madhya Pradesh

                      HI,

                      I forgot my Irctc login Password and answer of security question too.
                      Kindly reset my password.
                      Thanks in Advance.

                      Details:

                      Username: bharneha
                      Name: Madhu Bhargava
                      Mobile: [protected]
                      email: neha.[protected]@headstrong.com


                      Thanks,
                      Madhu Bhargava
                      Aug 13, 2020
                      Complaint marked as Resolved 

                      IRCTC — Login and password

                      I forgot my Login Name and Password. My mail Id: [protected]@yahoo.com

                      Regards
                      PRABHA

                      IRCTC — Forgot password & security question

                      I have forgot the login password & security question. Kindly reset my password................

                      My Login Id- Preet
                      My Email Id- [protected]@gmail.com
                      My Phone No.- +91 [protected]


                      Regards,
                      Preet Mukherjee
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                        s2771814
                        from Vaishali, Uttar Pradesh
                        Aug 30, 2012
                        Resolved
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                        Resolved

                        e-ticketing failed transaction payment request

                        Address: Ghaziabad, Uttar Pradesh

                        Sir,
                        I tried to book Railway Reservation Tickets Through IRCTC online e-ticketing facility on 29aug2012. during the booking process due to network failures my transaction could not succeed and reservation was not done. when i cheked my account balance on 29aug2012 balance is showing less amount by Rs 368/-. I request you to kindly look in to the issue and debit back my amount to my account.
                        user name of IRCTC- s2771814
                        failed...
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                        sanjaykuls
                        from Mumbai, Maharashtra
                        Aug 29, 2012
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                        Address: Vadodara, Gujarat

                        I have user I.D. kul_sanjay registered with IRCTC since last 4 - 5 years . on one day I found that all booking is suspending by IRCTC with out any notice / mail /call . I have write to them first on 12 July and learn that by their mail that it was done because they found I have more than one user I.D. when I was explain that i Have only one I.D. and second I.D. is never made or used by my self.
                        After many communication on 18 July , 20 July , 23 July and on 01 Aug. I got a reply from [protected]@irctc.co.in on 24 July and on again on 08 Aug that they have forward my case to concern deptt for final decision and same wold be inform me accordingly shortly. but till now I am awaiting their reply.
                        Mean time I am not able to book my journey tickets on line and have to go to booking window or have to pay to agents for my tours.

                        Please take up the matter with IRCTC on priority.

                        Thanks

                        Sanjay Kulshreshtha
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                          A
                          anupa69
                          from Mumbai, Maharashtra
                          Aug 28, 2012
                          Resolved
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                          Resolved

                          TO WHOMSOEVER IT MAY CONCERN

                          i'm a student, and your department has taken my money due to unknown reasons. i hate to be called an indian due to the these kind o[censored]nacceptable attitude by authorities, slow and corrupt official matters. i have been mailing the concerned authorities for the same but with no response. The episode is harassing and it has disturbed me to an extent.
                          I have spent a lot on calling numbers in Delhi listed on the IRCTC site, calls go on wait as soon as you dial and charges starts from there on with no effective response.
                          I NEED GENUINE HELP ......

                          Refund should amount to the exact figure of the cost of the ticket mentioned above in the complaint. Rest money spent on bills of calling various numbers, i'll think as if i have donated it for the cause of poverty in peoples mind in IRCTC department and its team.

                          What is the status after 4 months of booking and not travelling? when are you going to make a refund immediately to my account? your team is just behaving like UPA government. The corrupt T.C. must have sold my seat to someone on my name playing under the table since i couldn't travel and now you guys are trying to keep it under wraps...............!

                          On Tue, Aug 7, 2012 at 10:05 AM, <[protected]@irctc.co.in> wrote:
                          Dear Customer,


                          We would like to inform you that again we have forwarded to the concerned department.You will receive a reply in this regard shortly. Please cooperate with us.


                          Thanks & Regards
                          Shehnaz Bano
                          Executive (Customer Care)
                          IRCTC
                          [protected][protected] Original Message[protected]--------

                          Subject: Re: Re: [IRCTC #981479]
                          From: vp.aj.[protected]@gmail.com
                          Date:[protected]:51:17+05:30
                          To: [protected]@irctc.co.in
                          [protected][protected][protected][protected]


                          I'm still waiting since 20th July' 12 , Forward the details of the refund as soon as possible. Sincerely telling your department i'm on the verge of losing my patience.

                          On Tue, Jul 31, 2012 at 4:25 PM, tdrprocess <[protected]@irctc.co.in> wrote:
                          Dear customer,

                          We are extremely sorry for the inconvenience caused to you. Kindly note that your refund case of PNR No. [protected] has been reopened & forwarded to CCM/CR Railway on dt.20-jul-2012 for further processing of your refund. As soon as refund, if any, received it will be credited to your card account.


                          Regards,
                          Sajjan Kumar Kashyap
                          Executive/Refunds/IRCTC
                          [protected]@irctc.co.in





                          Anupama J wrote:
                          please update me regarding the refund as early as possible, it has already been more than 3 months time. what am i supposed to do to have my money only back in time????????????????............

                          On Sat, Jul 14, 2012 at 1:56 PM, Anupama J <vp.aj.[protected]@gmail.com> wrote:


                          [protected] Forwarded message[protected]
                          From: Anupama J <vp.aj.[protected]@gmail.com>
                          Date: Fri, Jul 13, 2012 at 7:13 PM
                          Subject: Re: Email From IRCTC
                          To: [protected]@irctc.co.in
                          Cc: [protected]@irctc.co.in, [protected]@irctc.co.in, [protected]@irctc.co.in




                          On Sat, Jun 30, 2012 at 4:35 PM, <[protected]@irctc.co.in> wrote:
                          REGRET Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : BCR300412V01469/25.06.12/CR and the reason being : 14366-CR/OL12 As per chart, passenger has travelled In case you require any further assistance, please mail us at [protected]@irctc.co.in With regards, TDR TEAM

                          TO WHOMSOEVER IT MAY CONCERN

                          My ticket was booked from a wrong station, i.e. Indore to Pune...it had to be from Pune to Indore. In such a case, that too for a ticket that was still in RAC, how did i travel ???????? In any case i wouldn't have travelled, why is your team going in wrong details. it has been already 3 months ... i need my money back since i have not boarded the train as it is it had an RAC - status . kindly do the needful as soon as possible. I still cannot believe the way Indian railway works in such matters.

                          Transaction Details

                          PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
                          Booked On: 8-3-2012 Class: 3A Internet Service Charge: Rs 20.00
                          Date Of Journey: 23/4/2012 Railway Zone: CR Bank: Corporation Bank
                          Total: Rs 922.00 Train No: 19312 Ticket Charge: Rs 902.00
                          From Station: INDORE JN BG(INDB) Quota: General To Station: PUNE JN(PUNE)
                          IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai

                          Ticket Details


                          S# Name Age Sex Coach Seat Res-Status
                          1 Anupama J 20 Female
                          0000/ Booked

                          TDR Details

                          Reason For TDR: Passenger Not Travelled Due To
                          Ticket In RAC After Chart Pre
                          paration. TDR Status: Reference No:ekt[protected]
                          TDR Zone: CR TDR Filing Date: 23-Apr-2012
                          Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00

                          --
                          Anupama J
                          [protected]
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          TO WHOMSOEVER IT MAY CONCERN

                          i'm a student, and your department has taken my money due to unknown reasons. i hate to be called an indian due to the these kind o[censored]nacceptable attitude by authorities, slow and corrupt official matters. i have been mailing the concerned authorities for the same but with no response. The episode is harassing and it has disturbed me to an extent.
                          I have spent a lot on calling numbers in Delhi listed on the IRCTC site, calls go on wait as soon as you dial and charges starts from there on with no effective response.
                          I NEED GENUINE HELP ......

                          Refund should amount to the exact figure of the cost of the ticket mentioned above in the complaint. Rest money spent on bills of calling various numbers, i'll think as if i have donated it for the cause of poverty in peoples mind in IRCTC department and its team.

                          What is the status after 4 months of booking and not travelling? when are you going to make a refund immediately to my account? your team is just behaving like UPA government. The corrupt T.C. must have sold my seat to someone on my name playing under the table since i couldn't travel and now you guys are trying to keep it under wraps...............!

                          On Tue, Aug 7, 2012 at 10:05 AM, <[protected]@irctc.co.in> wrote:
                          Dear Customer,


                          We would like to inform you that again we have forwarded to the concerned department.You will receive a reply in this regard shortly. Please cooperate with us.


                          Thanks & Regards
                          Shehnaz Bano
                          Executive (Customer Care)
                          IRCTC
                          [protected][protected] Original Message[protected]--------

                          Subject: Re: Re: [IRCTC #981479]
                          From: vp.aj.[protected]@gmail.com
                          Date:[protected]:51:17+05:30
                          To: [protected]@irctc.co.in
                          [protected][protected][protected][protected]


                          I'm still waiting since 20th July' 12 , Forward the details of the refund as soon as possible. Sincerely telling your department i'm on the verge of losing my patience.

                          On Tue, Jul 31, 2012 at 4:25 PM, tdrprocess <[protected]@irctc.co.in> wrote:
                          Dear customer,

                          We are extremely sorry for the inconvenience caused to you. Kindly note that your refund case of PNR No. [protected] has been reopened & forwarded to CCM/CR Railway on dt.20-jul-2012 for further processing of your refund. As soon as refund, if any, received it will be credited to your card account.


                          Regards,
                          Sajjan Kumar Kashyap
                          Executive/Refunds/IRCTC
                          [protected]@irctc.co.in





                          Anupama J wrote:
                          please update me regarding the refund as early as possible, it has already been more than 3 months time. what am i supposed to do to have my money only back in time????????????????............

                          On Sat, Jul 14, 2012 at 1:56 PM, Anupama J <vp.aj.[protected]@gmail.com> wrote:


                          [protected] Forwarded message[protected]
                          From: Anupama J <vp.aj.[protected]@gmail.com>
                          Date: Fri, Jul 13, 2012 at 7:13 PM
                          Subject: Re: Email From IRCTC
                          To: [protected]@irctc.co.in
                          Cc: [protected]@irctc.co.in, [protected]@irctc.co.in, [protected]@irctc.co.in




                          On Sat, Jun 30, 2012 at 4:35 PM, <[protected]@irctc.co.in> wrote:
                          REGRET Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : BCR300412V01469/25.06.12/CR and the reason being : 14366-CR/OL12 As per chart, passenger has travelled In case you require any further assistance, please mail us at [protected]@irctc.co.in With regards, TDR TEAM

                          TO WHOMSOEVER IT MAY CONCERN

                          My ticket was booked from a wrong station, i.e. Indore to Pune...it had to be from Pune to Indore. In such a case, that too for a ticket that was still in RAC, how did i travel ???????? In any case i wouldn't have travelled, why is your team going in wrong details. it has been already 3 months ... i need my money back since i have not boarded the train as it is it had an RAC - status . kindly do the needful as soon as possible. I still cannot believe the way Indian railway works in such matters.

                          Transaction Details

                          PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
                          Booked On: 8-3-2012 Class: 3A Internet Service Charge: Rs 20.00
                          Date Of Journey: 23/4/2012 Railway Zone: CR Bank: Corporation Bank
                          Total: Rs 922.00 Train No: 19312 Ticket Charge: Rs 902.00
                          From Station: INDORE JN BG(INDB) Quota: General To Station: PUNE JN(PUNE)
                          IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai

                          Ticket Details


                          S# Name Age Sex Coach Seat Res-Status
                          1 Anupama J 20 Female
                          0000/ Booked

                          TDR Details

                          Reason For TDR: Passenger Not Travelled Due To
                          Ticket In RAC After Chart Pre
                          paration. TDR Status: Reference No:ekt[protected]
                          TDR Zone: CR TDR Filing Date: 23-Apr-2012
                          Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00

                          --
                          Anupama J
                          [protected]
                          TDR TEAM,


                          Please refer to the details given below-


                          Transaction ID: [protected] Train No./ Name: 12817/JHARKHAND SJ EXP PNR Number: [protected]

                          Date of Journey: 03-Dec-2014 Date Of Boarding: 03-Dec-2014 Date of Booking: 26-Nov-2014

                          From: BOKARO STL CITY (BKSC) To: ANAND VIHAR TRM (ANVT) Boarding At: BOKARO STL CITY (BKSC)

                          Resv Upto: ANAND VIHAR TRM (ANVT) Quota: GENERAL (GN) Class: THIRD AC (3A)

                          Ticket Amount: 2535.0 Ticket Type: E-Ticket

                          Passengers Details

                          Name Age Gender Status Coach ID Berth No/ WL No

                          ASHOK KUMAR 64 Male RAC 17
                          SHOBHA RANI 60 Female RAC 18
                          BABBAN PRASAD 75 Male WL 1

                          TDR Details

                          Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled.

                          TDR Filing Date: 03-Dec-2014 21:06:33 HRS TDR Status: CR Repudiate Cancellation ID: [protected]

                          TDR Zone: NORTHERN RAILWAY (NR)

                          Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY


                          Kindly provide the details for reasons of TDR being invalid.

                          I have submitted the TDR around 9 pm on the day of boarding (Schedule Departure time being 17:30 hrs) and the train was late for around 8 hours and hence the passengers did not travelled.
                          You are giving reason that due to "DELAY" in filing TDR my application has been rejected.
                          Please re-confirm from your end and re-open the case.
                          for any furthur clarification please feel free to get in touch wid me.

                          Amit Sinha
                          [protected]
                          I have submitted TDR for [protected] long back ago approx 8 Dec 2014. My train was late more than 6 hours.
                          When i reached to station train was on right time and then after every 10 minutes it was getting delayed. Finally by 1 PM next day (because train was in night) i came to know that it&amp;amp;#039;s delayed by six hours. So i came to home file the TDR.
                          Now each time i have to sent an reminder to TDR Process and only i used to get the complain reference number.

                          When i call to customer care they always used to say that please sent a new email.

                          What should i do ? Is it some thing IRCTC do not want to give my money back. If so please let me know i won&amp;amp;#039;t waste my time in writing emails and doing follow up.
                          Respected sir/Ma'am,


                          I cancelled one ticket on 31 oct 2014 after chart preparation, so that time i filled TDR

                          Now tdr status is CR registered, but now 4 months gone i did not get any refund on this cancelled ticket :

                          Inline image 1

                          Please help me on this concern.

                          Regards,
                          Sajal Kumar fouzdar
                          91+[protected]
                          For above query therse are details :

                          Transection Id [protected]
                          PNR number [protected]
                          Train number : 12194

                          Please refund
                          I filled tdr on 31 oct 2014
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                            A
                            Anubhav Mishra
                            from New Delhi, Delhi
                            Aug 24, 2012
                            Resolved
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                            Resolved

                            IRCTC Transaction Failed , Balance deducted but Money not yet Refunded

                            Address: Chandauli, Uttar Pradesh

                            Hi Sir ,

                            I was booking one ticket today from Mughalsarai Jn.(MGS) to New Delhi(NDLS) in Sleeper Class in Purushhotam Express use net banking option. IRCTC transaction was failed and balance was deducted from my ICICI account . Details of the failed transaction in my irctc accout showed " payment was not recieved from the bank." I do not understand the logic .
                            Description of my transactions : BIL/[protected]/IRCTC...
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                            fdest12
                            from Mumbai, Maharashtra
                            Aug 23, 2012
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                            account suspended

                            Address: Mumbai City, Maharashtra

                            irctc - railway booking online account suspended

                            I get the error message "Booking is not allowed as your account is suspended".

                            My account ID was re-created on 29/December/2008 and I still have that email showing a succesfull entry, thereafter I booked tickets on 01/March/2010 (email exists) and after that no more bookings till date. My mobile number is the same for the past 8 years.

                            My...
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                            Hemant Kumar Singh
                            from Didwana, Rajasthan
                            Aug 22, 2012
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                            Address: Agra, Uttar Pradesh

                            Deducted extra money from my bank account with out any quary.

                            Dear Sir,
                            I, Mr. Hemant Kumar Singh would like submit a complaint against IRCTC that they have deducted Rs.10/- extra money four times imean total 40/-Rs. from my

                            bank account.

                            To Be more specific, I had booked two railway e-tickets of pnr no. [protected] and [protected] on 22 aug 2012 at 15:20 by online ticket booking on

                            www.irctc.co.in with my username hks055. I have had used sbi online banking payment gateway for payment of the booked tickets.They have deducted Rs.520 and

                            Rs.815 instantly for each ticket.Then the same day at 20:54 I checked online banking account statement which says that irctc has deducted Rs.40 more for some

                            kind of commission twice. They didn't noticed me anything before and they didn't mail me of why they have charged me when I had already made the payments of booked tickets.


                            Here is my account statement.


                            22-Aug[protected]Aug-2012) TO TRANSFER
                            INB Commission of IGC3819877- IGC3819877ICA9827738 TRANSFER TO [protected] SBI IRCTC COMMISION A/ 10.00

                            22-Aug[protected]Aug-2012) TO TRANSFER
                            INB Commission of IGC3844732- IGC3844732ICA9829267 TRANSFER TO [protected] SBI IRCTC COMMISION A/ 10.00

                            22-Aug[protected]Aug-2012) TO TRANSFER
                            INB Commission of IGC3889978- IGC3889978ICA9826119 TRANSFER TO [protected] SBI IRCTC COMMISION A/ 10.00

                            22-Aug[protected]Aug-2012) TO TRANSFER
                            INB Commission of IGC3820856- IGC3820856ICA9828425 TRANSFER TO [protected] SBI IRCTC COMMISION A/ 10.00

                            My Contact Information

                            Irctc account usename:-hks055
                            e-mail id:- [protected]@gmail.com

                            mobile no:-[protected]


                            So, I want my money back or else I'll register a consumer compalint against IRTC and register this message in every public viewing site so that people can

                            understant IRCTC intention towards money making and cheating costumers.
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                              kanakartik
                              from Guruvayur, Kerala
                              Aug 22, 2012
                              Resolved
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                              Resolved

                              Address: Tirunelveli, Tamil Nadu

                              Respected sir/madam

                              It is very disappointing that your department is not providing the service and facility
                              as mentioned in the etickets. I booked etickets on 11-07-12 for my relative from my account
                              whose details as follows:
                              pnr no. [protected]
                              name of passenger : Kapil Vats
                              Date of journey : 27-7-12
                              Train no. and name : 16688 ; Navyug Express
                              class : 2A
                              Boarding station : New Delhi
                              Reservation upto : Tirunelveli
                              But when he board the train he was asked to sit in 3 AC and there is no repayment of extra
                              cost levied by me till now from your department.
                              Kindly pay attention to this and remunerate the requisite amount.

                              From

                              Kartikeya kaushik
                              Kendriya Vidyalaya
                              Naval Base
                              Vijayanarayanam
                              Aug 13, 2020
                              Complaint marked as Resolved 
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                                R
                                Rupaksinha
                                from Delhi, Delhi
                                Aug 22, 2012
                                Resolved
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                                Resolved

                                Good Morning,

                                0n (20/08/2012) I have done an online transaction to purchase a ticket on 12559 Shiv Ganga Exp from Varanasi to New Delhi Jn boarding on 10/09/2012 for Mr. Rupak Sinha, Mr. Anjani Kr. Sinha, Mrs Ahilya Sinha and Ms Surabhi. The Transaction ID no is [protected]. Unfortunately after the payment was made through SBI Debit cum ATM Card, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon... came up without giving me the confirmation of the payment and neither the ticket is generated.

                                This is really embarrasing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount.

                                Expecting a reply as soon as possible.

                                Thanks and Regards,

                                Rupak
                                Aug 13, 2020
                                Complaint marked as Resolved 
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                                  leopetro1
                                  from Mumbai, Maharashtra
                                  Aug 21, 2012
                                  Resolved
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                                  Address: Mumbai City, Maharashtra

                                  Till date the refund has not been made by IRCTC.


                                  From: "Dhiren Shah" < [protected]@gmail.com >
                                  To: [protected]@irctc.com
                                  Cc: [protected]@irctc.co.in
                                  Sent: Monday, July 30, 2012 11:55:21 PM
                                  Subject: Fwd: Non Receipt of Season Ticket (Dhiren Shah)

                                  Dear Madam Nalini/IRCTC


                                  This has ref. to our teletalk, I would like to inform you that since
                                  delivery of my season tickets have not been made by IRCTC and courier
                                  company and my season ticket is expiring today.I am buying it a new season
                                  ticket, as courier company has raised their hand and told that the season
                                  ticket is not tracable and it is failure on your part also to deliver the
                                  season ticket, even though it was booked 7 days in advance. I would
                                  request you to immediately credit the amount of Rs 1565/- to my credit
                                  card account.


                                  Regards


                                  Dhiren Shah
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
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