Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir,

I had tried to book one ticket on 5th July 2012 for Journey on 6th July from Bhopal to Indore.

Pnr Number: 0 Transaction ID: [protected] Train No: 59390
Train Name: BPL INDB PASS From Station: (BPL) To Station: (INDB)
Date Of Journey: 06-Jul-2012 Class: SL Boarding: (BPL)
Resv Upto: (INDB) Date Of Booking: 05-Jul-2012 Total Fare: Rs 101.0

101 + Online booking charge=112 which is deducted

But the transaction got failed and money not refunded into my a/c till now and the status is showing

Refund Details
Payment Not Received From Bank.

But Payment had deducted from my a/c with

Transaction Date 05/07/2012
Transaction Amount INR 112.24
Transaction Type DR
Transaction Description ICONN/49823429/050712/INDIAN RAILWAY COR

Please help me to get my Payment refund into my a/c as soon as possible

Please make the system more accessible during TATKAL booking timings.There's always system outages during TATKAL booking.Service is always DOWN,as a result WE ARE NOT ABLE TO BOOK IMPORTANT URGENT TICKETS.PLEASE IMPROVE SYSTEM uptime !!!!

TODAY (18.07.2012) I BOOKED ONE TICKET, FROM NAGPUR TO ALLAHABAD JN., TRAIN NO 12791, AFTER I GIVE ALL CARD INFORMATION, THEN I GIVE PAY THE MASSAGE IS CAME REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?...⇄ I WANT TO KNOW EITHER MY TICKET IS BOOKED OR NOT, GIVE ME INOFRMATION ABOUT THIS IS, MY MOBILE NO [protected]. OR MY EMAIL : [protected]@gmail.com

THANKS MINESH

sir,
i was trying to book a ticket from howrah jn (hwh) to bhubaneswar (bbs) by BBS jan shatabdi train no 12073. i used HDFC netbanking to pay for the tickets (rs 1400+rs 11.23) transaction id :[protected] . after debiting the amount from my bank account they show me that ticket not booked and settlement requested . they did not even give me the PNR no . how will i get an refund or get the pnr no . please do the needful .
thanking you
yours sincerely
sunando bhattacharya
login id:sunando94

HI

On 17th July,2012 I have booked an online ticket for train number 19263
DELHI SR EXPRESS from AJMER to NEW DELHI boarding on 18th July 2012 for Shashi Mundra F 54 Years of age . Unfortunately after the payment was made through SBI ATM cum DEBIT card payment gateway, the error, REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.The money ( Rs 204.00 ) has already been debited from my SBI acc.but i have not received ticket confirmation.

I request IRCTC to help me at the earliest and refund the same amount.

Expecting a reply as soon as possible.

Yours Sincerely
VIKRAM KABRA
+91 [protected]
Email ID : [protected]@gmail.com
My S.B.I. ACCONT NO SB-[protected]

IRCTC Complaints & Reviews - Deducted extra money from my bank account


Deducted extra money from my bank account
Dear Sir,
I, Mr.Ankur Taneja would like submit a complaint against IRCTC that they have deducted Rs.20 extra from my bank account.
To Be more specific, I had booked two railway e-tickets of pnr no. [protected] and [protected] on 10rd july 2012 by online ticket booking on www.irctc.co.in with my username tanejaan.I have had used sbi online payment gateway for payment of the booked tickets.They have deducted Rs.630 and Rs.600 instantly for each ticket.Then the very next day I checked online banking account statement which says that irctc has deducted Rs.200 more for some kind of commission twice. They didn't noticed me anything before and they didn't mail me of why they have charged me when I had already made the payments of booked tickets.

Here is my account statement.

1.TO TRANSFER INB Commission of IGB5892423-
IGB5892423ICA7221230 TRANSFER TO [protected] SBI IRCTC COMMISION A/

2TO TRANSFER INB Commission of IGB5971237-
IGB5971237ICA7258921 TRANSFER TO [protected] SBI IRCTC COMMISION A/

My Contact Information
Irctc account usename:-tanejaan
e-mail id:-ankurtaneja.[protected]@gmail.com
mobile no:-[protected]
346, bharat nagar double story.
Delhi-110052
So, I want my money back or else I'll register a consumer compalint against IRTC and register this message in every public viewing site so that people can understant IRCTC intention towards money making and cheating costumers.

Dear sir, I have registered with IRCTC 3 days back and received the mobile confirmation password but still now have not received the password which I was supposed to receive by email. My email id is [protected]@yahoo.in and user id is TUTUMANA. I am in dire emergency and need to book my ticket immediately, so please be kind and do the needful.

Today (14/07/2012) I have done an online transaction to purchase a ticket for Rajdhani Exp from Delhi to Jammu City boarding on 15/07/2012 for Mr.Sunil Kak & Ms. Vaishali Kak. Unfortunately after the payment was made through SBI payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.

I am really in emergency to go to Jammu but I don't know whether my ticket is booked now as well as whether money has been deducted from my account. Kindly respond to it quickly

Sunil Kak

I was tried to book a ticket from the irctc.co.in website. I began my attempt at 11 AM. I got various errors:
1. Could not log in.
2. Could not retrieve train list.
3. Some "200" error.

Finally, at 12:40 PM, I could proceed to the payment gateway... and that failed after the payment went through (got an SMS saying that the amount was deducted from my account). And still no ticket. I ended up canceling my trip.

The IRCTC online reservation site the the most useless site I've ever had the misfortune to use. Granted, we have a humongous population. Granted, the Indian Railways is the largest railway network in the world. But there are websites that handle higher volumes of traffic (including monetary transactions) much more smoothly. What the crap is wrong with this site, anyway? It's COMPLETELY USELESS!!

Hello Sir, Madam,
First of congratulations on implementing the New Tatkal Booking system online from 10 july. Today I was happy to use it .however there is big problem I observed in this system.

I have tried booking the Tatkal ticket today and 2 transaction failed due to some banking technical problem and ticket was not booked at all.
When I tried third time it is giving me an error that only 2 tickets can be booked per user id/per Ip address.
Problem1-Due to failed transaction I lost my chances. So here the system is not really checking the booking status if it is really booked or failed.
Problem2-When I failed on my machine I tried on other machine (which is in network) and there also system is giving the same error of permissible limit of tickets. Does that mean if there are 500 machines in office are in Network and ticket is booked on one machine then no other person in 500 people can book the ticket on their machine? If yes then it is big problem and need to b rectified ASAP.
Please look into this issue.

Regards,
Shashikant Rehapade
[protected]

Sir,

I had filed a TDR on 20-Jan-2012 for cancellation of Railway Ticket PNR No. [protected] from Sawantwadi Road to Mumbai Journey dated 20-Jan-2012. But till date status of refund is under process. I am regularly follow up with IRCTC authority by my mail id mohan.[protected]@rediffmail .com.


Correspondence with them is as below

Sir,

The date of journey was 20-Jan-2012 from Sawantwadi Road to Mumbai. On that day i.e. 20-Jan-2012 I was in the office. In our office we are having biometric attendance system and attendance is recorded in ERP system, screen short of the same is attached for your reference.
Regards

Mohan Chougule
Cell No[protected].
On Mon, 09 Jul 2012 16:44:41 +0530 wrote

Dear
customer,

We are extremely sorry for the inconvenience caused to you. Kindly note that your case has been regretted by Railways, if you have any proof (like presence in office, medical certificate or PNR No. of other ticket in case of alternate traveling etc.) of not travelling then please specify so that we can again forward your case to the concerned Railways to chase your refund.           Â

Regards,

Sajjan Kumar Kashyap
Executive/Refunds/IRCTC
[protected]@irctc.co.in

Mohan Chougule wrote:
Dear Sir,

Kindly recheck your record it is not true, i had not travel. i had registered at Consumer Rights Protection Council for my refund against my PNR and TDR number.

Regards
Mohan Chougule

On Sun, 01 Jul 2012 17:34:41 +0530 wrote

> REGRET

Dear Customer,

With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : BCR180212V05034/25.06.12/CR and the reason being : 16554-CR/OL12 As per chart, passenger has traveled In case you require any further assistance, please mail us at [protected]@irctc.co.in
With regards,
TDR TEAM

Follow Rediff Deal ho jaye! to get exciting offers in your city everyday.

Sir/Madam,
I booked ticket from irctc and make payment through sbi drebit card,my Transaction is failed,my money is deducted but ticket not booked.Please provide me solution for my problem.
txn#[protected]
Pay Status:Settlement Requested
Total Amount:Rs.1918
Booking date:10-July-2012


I request IRCTC to help me at the earliest and refund the same amount.

Yours Sincerely,
Junaid Anwer.

email id-noor.[protected]@gmail.com

"Its over a month that i havent recvd my refund of an air ticket booked via air.irctc.co.in. That i cancelled due a stike called all over india on 28th may 2012. I applied for a refund process on the website and it prompted that it will be refunded in account in 4-5 working days. But now its over 45days i have not received my refund. Everytime I called their customer care they say please wait for another 3 to 4 days and this is being continued from 28th of may 2012. I am helpless now. Please please help me to get my refund. Its a large amount which is I am supposed to receive.
The transaction ID of the ticket is [protected], Passenger Name is Ms Remashree Dutta, Ticket No is[protected], Cancellation Ref no is [protected], PNR of the Ticket is DZWFNG and Flight Details Jet Airways 9W-2860.
Someone Please help me.

my name is prakash kumar and i travelled in bihar sampark kranti on 7th of july in S 13 having my 4 reserved seats from hajipur to delhi when i entered the train 5 persons were sitting on my berths when i asked them to leave they said we are travelling for the next station and after train left sivan the boggie was like hell more than 150 people were travelling in the boggie and the journey became misreble.
when waitlisted passengers are not allowed in the ac compartments then why they are allowed in sleeper class.
please take some serious steps against this issue so that the journey should become comfortable for passengers who booked their tickets 4 month before the date of travelling.

MY BOOKING OF RETURN I-TICKET PNR NO:[protected] MAQ TO MAS TO BE TRAVELLED ON 15/07/12,BOOKED THRO INTERNET ON 25/06/12.THIS TICKET SHALL NOT BE DELIVERED BY OVER NITE EXPRESS COURIER TIE UP FIRM OF IRCTC.MY REQULAR CONTACT BOTH IRCTC&OVERNITE EXPRESS COURIER INVAIN.WHETHER I GOT A TICKET ON OR BEFORE MY JOURNEY DATE.
ASOKAN T
[protected]

Hello,
We are not able to book even a single TATKAL ticket as IRCTC server is not allowing and it ends with error like SERVICE UNAVAILABLE. Please consider this request and make the website fast and secure (please dont allow travel agents to book infinite number of tickets) such that normal people will be much benefited.Thanks for understanding.

Most corrupted & M***** Ch** dept in India,I had tried several times to made ticket on IRCTC & with Railways but it always shows waiting & no reservation...all employees in IR & IRCTC are corrupted & stupid , but at station we got black tickets for the same in very high amount,I dont know what is goverment doing on the same. M***** Ch** & Bh**** dept with their employees.

DEAR SIR MAINE 14 AUG 2011 KO TDR FILE KARI THI JISKA PNR NO [protected] HAI or maine is ticket par trewel bhi nahi kiya jab 1 passenger rac or 3 passenger waiting maine tdr file 14 aug ko kari thi abhi tak koi proses nahi hua hau sir jab kisi ne trawel hi nahi kiya to mai kaha se eft slip laau or or usme 3 passenger waiting aye the or baki 1 RAC uski maine tdr file kar di thi is liye waiting wale to waise bhi confirm nahi hoti ticket maine is liye 1 rac ki bhi tdr file kar dimujhe mera refund wapas karo kewal 1 passenger hi to rac hai baki 3 waiting hai or maine 14 aug 2011 ko hi tdr file kar di thi plz help me pawan verma [protected]...

I have the honour to state that on 21.06.2012 while I was tried to book 01 E tickets on 21.06.12 vide my IRCTC login id "balantheni" for journey to be performed on 14th July 2012 from Gwalior to Chennai Central and choose the option for book my E ticket only if one lower berth is available consequently on the screen i have showed the message that "your ticket can not booked as you choose the option atleast 01 lower berth is available and questioned do you wish to continue press yes or press no. I was never wants to book the ticket without 01 lower berth so that i pressed no button on the screen but i have charged Rs. 513/- from my SBI account (A/C No.[protected]) vide transaction ID No.[protected] after that i was booked another ticket for the same destination vide PNR No. [protected] for journey to be performed on 15th July 2012 from Gwalior to Chennai Central as per Transaction ID[protected] and paid Rs.513/- through my SBI ATM. But i have not received my amount of Rs.513/- in my account which was deducted wrongly for the previous unbooked ticket. Hence please refund my amount of Rs.513/- in my SBI Account as soon as possible. i shall be thankful to you sir/ madam.

Dear Sir,

I am trying to book Tatkal tickets from my personal IRCTC ID, but error is coming which says "You are Permitted only 2 transactions between 8 AM to 10 AM per IP address/user ID"

Surprisingly the error statement is completely wrong as i have not booked 2 tickets between 8 to 10 even one time today.

How crazy IRCTC authorities working or implementing such things without confiriming problems in that, they should be able to recgonise which IP address or which usedID booked 2 tickets already only should get this error,

but surprisingly everybody getting who are trying freshly also, i want ask IRCTC are they really want to cooperate normail Public or Agents, beacuse this really a nasty thing to face by passengers who want to book only one ticket.

PLEASE WAKE UP IRCTC & Indian Railway Authorities.,

what are you doing.

rectify this problem immediately,