Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Today (14/07/2012) I have done an online transaction to purchase a ticket for Rajdhani Exp from Delhi to Jammu City boarding on 15/07/2012 for Mr.Sunil Kak & Ms. Vaishali Kak. Unfortunately after the payment was made through SBI payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.

I am really in emergency to go to Jammu but I don't know whether my ticket is booked now as well as whether money has been deducted from my account. Kindly respond to it quickly

Sunil Kak

I was tried to book a ticket from the irctc.co.in website. I began my attempt at 11 AM. I got various errors:
1. Could not log in.
2. Could not retrieve train list.
3. Some "200" error.

Finally, at 12:40 PM, I could proceed to the payment gateway... and that failed after the payment went through (got an SMS saying that the amount was deducted from my account). And still no ticket. I ended up canceling my trip.

The IRCTC online reservation site the the most useless site I've ever had the misfortune to use. Granted, we have a humongous population. Granted, the Indian Railways is the largest railway network in the world. But there are websites that handle higher volumes of traffic (including monetary transactions) much more smoothly. What the crap is wrong with this site, anyway? It's COMPLETELY USELESS!!

Hello Sir, Madam,
First of congratulations on implementing the New Tatkal Booking system online from 10 july. Today I was happy to use it .however there is big problem I observed in this system.

I have tried booking the Tatkal ticket today and 2 transaction failed due to some banking technical problem and ticket was not booked at all.
When I tried third time it is giving me an error that only 2 tickets can be booked per user id/per Ip address.
Problem1-Due to failed transaction I lost my chances. So here the system is not really checking the booking status if it is really booked or failed.
Problem2-When I failed on my machine I tried on other machine (which is in network) and there also system is giving the same error of permissible limit of tickets. Does that mean if there are 500 machines in office are in Network and ticket is booked on one machine then no other person in 500 people can book the ticket on their machine? If yes then it is big problem and need to b rectified ASAP.
Please look into this issue.

Regards,
Shashikant Rehapade
[protected]

Sir,

I had filed a TDR on 20-Jan-2012 for cancellation of Railway Ticket PNR No. [protected] from Sawantwadi Road to Mumbai Journey dated 20-Jan-2012. But till date status of refund is under process. I am regularly follow up with IRCTC authority by my mail id mohan.[protected]@rediffmail .com.


Correspondence with them is as below

Sir,

The date of journey was 20-Jan-2012 from Sawantwadi Road to Mumbai. On that day i.e. 20-Jan-2012 I was in the office. In our office we are having biometric attendance system and attendance is recorded in ERP system, screen short of the same is attached for your reference.
Regards

Mohan Chougule
Cell No[protected].
On Mon, 09 Jul 2012 16:44:41 +0530 wrote

Dear
customer,

We are extremely sorry for the inconvenience caused to you. Kindly note that your case has been regretted by Railways, if you have any proof (like presence in office, medical certificate or PNR No. of other ticket in case of alternate traveling etc.) of not travelling then please specify so that we can again forward your case to the concerned Railways to chase your refund.           Â

Regards,

Sajjan Kumar Kashyap
Executive/Refunds/IRCTC
[protected]@irctc.co.in

Mohan Chougule wrote:
Dear Sir,

Kindly recheck your record it is not true, i had not travel. i had registered at Consumer Rights Protection Council for my refund against my PNR and TDR number.

Regards
Mohan Chougule

On Sun, 01 Jul 2012 17:34:41 +0530 wrote

> REGRET

Dear Customer,

With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : BCR180212V05034/25.06.12/CR and the reason being : 16554-CR/OL12 As per chart, passenger has traveled In case you require any further assistance, please mail us at [protected]@irctc.co.in
With regards,
TDR TEAM

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Sir/Madam,
I booked ticket from irctc and make payment through sbi drebit card,my Transaction is failed,my money is deducted but ticket not booked.Please provide me solution for my problem.
txn#[protected]
Pay Status:Settlement Requested
Total Amount:Rs.1918
Booking date:10-July-2012


I request IRCTC to help me at the earliest and refund the same amount.

Yours Sincerely,
Junaid Anwer.

email id-noor.[protected]@gmail.com

"Its over a month that i havent recvd my refund of an air ticket booked via air.irctc.co.in. That i cancelled due a stike called all over india on 28th may 2012. I applied for a refund process on the website and it prompted that it will be refunded in account in 4-5 working days. But now its over 45days i have not received my refund. Everytime I called their customer care they say please wait for another 3 to 4 days and this is being continued from 28th of may 2012. I am helpless now. Please please help me to get my refund. Its a large amount which is I am supposed to receive.
The transaction ID of the ticket is [protected], Passenger Name is Ms Remashree Dutta, Ticket No is[protected], Cancellation Ref no is [protected], PNR of the Ticket is DZWFNG and Flight Details Jet Airways 9W-2860.
Someone Please help me.

my name is prakash kumar and i travelled in bihar sampark kranti on 7th of july in S 13 having my 4 reserved seats from hajipur to delhi when i entered the train 5 persons were sitting on my berths when i asked them to leave they said we are travelling for the next station and after train left sivan the boggie was like hell more than 150 people were travelling in the boggie and the journey became misreble.
when waitlisted passengers are not allowed in the ac compartments then why they are allowed in sleeper class.
please take some serious steps against this issue so that the journey should become comfortable for passengers who booked their tickets 4 month before the date of travelling.

MY BOOKING OF RETURN I-TICKET PNR NO:[protected] MAQ TO MAS TO BE TRAVELLED ON 15/07/12,BOOKED THRO INTERNET ON 25/06/12.THIS TICKET SHALL NOT BE DELIVERED BY OVER NITE EXPRESS COURIER TIE UP FIRM OF IRCTC.MY REQULAR CONTACT BOTH IRCTC&OVERNITE EXPRESS COURIER INVAIN.WHETHER I GOT A TICKET ON OR BEFORE MY JOURNEY DATE.
ASOKAN T
[protected]

Hello,
We are not able to book even a single TATKAL ticket as IRCTC server is not allowing and it ends with error like SERVICE UNAVAILABLE. Please consider this request and make the website fast and secure (please dont allow travel agents to book infinite number of tickets) such that normal people will be much benefited.Thanks for understanding.

Most corrupted & M***** Ch** dept in India,I had tried several times to made ticket on IRCTC & with Railways but it always shows waiting & no reservation...all employees in IR & IRCTC are corrupted & stupid , but at station we got black tickets for the same in very high amount,I dont know what is goverment doing on the same. M***** Ch** & Bh**** dept with their employees.

DEAR SIR MAINE 14 AUG 2011 KO TDR FILE KARI THI JISKA PNR NO [protected] HAI or maine is ticket par trewel bhi nahi kiya jab 1 passenger rac or 3 passenger waiting maine tdr file 14 aug ko kari thi abhi tak koi proses nahi hua hau sir jab kisi ne trawel hi nahi kiya to mai kaha se eft slip laau or or usme 3 passenger waiting aye the or baki 1 RAC uski maine tdr file kar di thi is liye waiting wale to waise bhi confirm nahi hoti ticket maine is liye 1 rac ki bhi tdr file kar dimujhe mera refund wapas karo kewal 1 passenger hi to rac hai baki 3 waiting hai or maine 14 aug 2011 ko hi tdr file kar di thi plz help me pawan verma [protected]...

I have the honour to state that on 21.06.2012 while I was tried to book 01 E tickets on 21.06.12 vide my IRCTC login id "balantheni" for journey to be performed on 14th July 2012 from Gwalior to Chennai Central and choose the option for book my E ticket only if one lower berth is available consequently on the screen i have showed the message that "your ticket can not booked as you choose the option atleast 01 lower berth is available and questioned do you wish to continue press yes or press no. I was never wants to book the ticket without 01 lower berth so that i pressed no button on the screen but i have charged Rs. 513/- from my SBI account (A/C No.[protected]) vide transaction ID No.[protected] after that i was booked another ticket for the same destination vide PNR No. [protected] for journey to be performed on 15th July 2012 from Gwalior to Chennai Central as per Transaction ID[protected] and paid Rs.513/- through my SBI ATM. But i have not received my amount of Rs.513/- in my account which was deducted wrongly for the previous unbooked ticket. Hence please refund my amount of Rs.513/- in my SBI Account as soon as possible. i shall be thankful to you sir/ madam.

Dear Sir,

I am trying to book Tatkal tickets from my personal IRCTC ID, but error is coming which says "You are Permitted only 2 transactions between 8 AM to 10 AM per IP address/user ID"

Surprisingly the error statement is completely wrong as i have not booked 2 tickets between 8 to 10 even one time today.

How crazy IRCTC authorities working or implementing such things without confiriming problems in that, they should be able to recgonise which IP address or which usedID booked 2 tickets already only should get this error,

but surprisingly everybody getting who are trying freshly also, i want ask IRCTC are they really want to cooperate normail Public or Agents, beacuse this really a nasty thing to face by passengers who want to book only one ticket.

PLEASE WAKE UP IRCTC & Indian Railway Authorities.,

what are you doing.

rectify this problem immediately,

Dear Sir/Mam,
I've booked my ticket through irctc PNR No:-[protected], my ticket get confirmed in RAC seat no(RS3-15).But in the chart Some other name was written with different PNR No:-[protected](both the seat in this PNR). but when i get PNR status via net it shows the seat no seat no(RS3-15).Plz. help me out
Thanx Regards
Nitish Saxena
Con No-[protected]
Email-ID:[protected]@yahoo.com

Dear Sir,

I have an IRCTC log in Account by the name vijayrao51 Tel No: [protected]. When I logged in to my Account and tried to buy a train ticket I received the message " Booking is not allowed as your Account has been suspended". When I made the complaint to make My Trip they generated a Reference ID[protected]. i subsequently received message from IRCTC to update my profile.

As I was trying to...

Dear Team Members
I have cancelled my AIR E TICKET'S ;[protected],[protected],[protected],[protected] from Jaipur to Goa vide IRCTC Transaction ID:[protected] on 14.06.2012 ,since then I am in touch with ITCTC via e-mail as well at their customer care center toll free number [protected] for refund .Bit till date neither the refund has been credited to my account nor they are in a position to commit a date by which the refund would be credited to my Bank Account.

As a last resource I request you to take up the matter with IRCTC so that I could get the refund.

Thanks

ALOK MOROLIYA
2/27 SUNDAR NAGAR
BEAWAR (DT.AJMER)
RAJASTHAN
[protected]

i booked the ticket to Nagpur from raipur for 25th july 2012 for 2 adults which cost 370/- on saturday (30/06/2012) but instead of confirmation i got this address
"REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄
with this what m i suppose to do please help..

I was booking two tickets from Dehra Dun to New Delhi for train no 12206 ( AC Express ) for 5th July 2012.
The tickets were booked in the name of Anupama Pandhi and Avnash Wahi.
After filling the form and submitting the form the money is deducted from my State Bank Debit Card.
My transaction Id is[protected] for Rs.724/-.
No PNR number has been mailed and the page was REDIRECTED TO YOUR website.
kindly refund my money.
Sunil Pandhi
[protected]@gmail.com
phone- [protected]

Dear Sir/madam

I had booked the following 2 tickets from Secunderabad to visakhapatnam by tatkal on 25-june- 2012 for the following reason:-


I had initially booked by
train no:12806 (Janmabhoomi exp),
PNR no: [protected] ,
ACC-
doj:26/6/2012,
( seat no:43)

However the amount got debited immediately , but ticket was not generated. Neither there was sms confirmation nor email was sent. Infact, i am getting email today for this. ( seat no:43)

Then, since time is running out and was deparate to get the ticket on the same train, i requested my sister in law to do the booking as my system was slow from her ID and got ticket booked with
Train no:12806( Janmabhoomi exp)
PNR no:[protected],
ACC,
Date of journey :26/6/12,
(Seat no:47),
subsequently i called IRCTC on phone immediately, there was none to help and was advised by customer care to talk to Ticket Examiner on the train or give the ticket to some one and take money.

In good faith , i asked TT to help, who washed off his hands, saying he cannot do such thing. I now have teh following to ask, why would i make 2 bookings for teh same train and same date and class. I have seen subsequently , railways alloted that berth to some one else . Hence, my request is since the seat to new passenger and railway got 2 ticket fare for teh same seat. I request to you to kindly refund 1 ticket fare in good faith, i have already paid excess money by way of tatkal and there was no way i could have got refund through my user account.
Appreciate your earliest help in this regard.

Railways have washed off their hands in this case and made money two times for 1 ticket/seat

thanks and regards
S.S.Rao
[protected]

Ref : PNR no: [protected].
No Refund after nearly a month.
Reason for TDR :
Irctc confirmed one ticket among family of 5. All other tickets were WL 1/2/3/4.

I fail to understand the logic of confirming one ticket. The rule does not permit travel on waitlisted e-ticket. The authorities have not responded to my querry.

Most of the time the querries seem to be answered by unknown( no name or...