Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

IRCTC is allowing Maestro debit card of SBI while doing train reservation. But while doing Flight reservation through IRCTC, Ms Laxmi is saying that

"maestro card is not authorised from bank end right now.Kindly book your
ticket through Net banking."


i suppose the statement is not true. IRCTC being the same host for both air and flight ticketing, can not deny maestro debit card of SBI in Flight ticketing.

dear sir,
i booked a ticket today. payment was delivered but i didnt recieved any ticket. i[censored] have any solution pls contact me through my e-mail i.d.

Ticket History
Pnr Number 0
[protected] SBI IRCTC collect
Train No 17229 Train Name SABARI EXP
From Station (KPD) To Station (SC)
Date Of Journey 20-SEP-2010 Class SL
Boarding (KPD) Resv Upto (SC)
Date Of Booking 02-AUG-2012 Total Fare Rs 586.00



Can i get mu amount bak to my acount.

Please contact me at:

email: shailaja.[protected]@gmail.com

phone: [protected]


regards
shailaja.

Sir/Mam

As i cancelled my e-ticket PNR no [protected] on 31 July at 11:15 PM .But as i tried to cancel this ticket on 31July at 6:30 PM But at that time Website (i.e. www.irctc.co.in) was not working for next 2hours. Because of this reason i was not able to cancel the ticket before 24hours of train running time. At the time of cancellation the website was displaying that you cant book or cancel your ticket due to connectivity problem.Therefore now IRCTC refunding me the amount after deducting 25% instead of deducting Rs 70/-. of delay in cancellation because of delay in cancellation which happened due to fault in IRCTC website not by me.

Today I have booked to tickets to visakhapatnam from chennai for the date[protected] my andhra bank debitcard is charged with .Rs 645 for two tickets and after debit is made ticket is not issued and debit made to the card. The message shown :----
REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/bookingbankresponse.do?c...⇄ The tickets are for avsn das and a santhi 55 48 years respectively.

avsn das

IRCTC has deducted Rs 20 from my account regarding two railway tickets.But , earlier the commission was paid along with the ticket price.
Please look into the matter. The reference are being given bellow.

Date (Value Date) Narration Ref. No. Debit Credit
27-Jul[protected]Jul-2012) TO TRANSFER
INB Commission of IGB8892878- IGB8892878ICA8262290 TRANSFER TO [protected] SBI IRCTC COMMISION A/ 10.00
27-Jul[protected]Jul-2012) TO TRANSFER
INB Commission of IGB8893648- IGB8893648ICA8254140 TRANSFER TO [protected] SBI IRCTC COMMISION A/ 10.00
26-Jul[protected]Jul-2012) TO TRANSFER
INB IRCTC Railway tkt booking [protected]IGB8893648 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 162.00
26-Jul[protected]Jul-2012) TO TRANSFER
INB IRCTC Railway tkt booking [protected]IGB8892878 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 162.00

i have booked e tickets on 26/04/2012 of train no.12172 from haridwar to nasik dt. 24/08/2012 as per pnr no.[protected].i have cancelled 3 tickets of them online on 25/07/2012 .no any refund amt.(rs.3444/-)is credited to my account.pl.credit the same as early as possible.


nrusinha dharmadhikari

Hai
This is Mani sathish,
I want to change my mobile number in your irctc.co.in site, but actually I don’t the actual procedure but I was tried because of some mistake my id was not logging in. The actual problem is if I entered my id and password correctly, then also the error message was coming as invalid id or password
So, please consider my problem and rectify it because lot of my journey tickets are inside only
Thanking you

I have filed TDR on internet against PNR No.[protected] Transaction I.D- [protected] on 15 Jan 2012. TDR status is shown as "forwarded to CCM/CR Railway" against reference no. IRCTC [#689839]. despite a lapse of over 6 months the refund has not been credited into my bank account. such delays must be checked personally by the CCM/Refund, Northern Railways, New Delhi and take remedial measures to avoid such delay in future. the refund amt please be credited into my bank account without further delay.

Regards

Sudha Pandey

dear sir ,
i have changed my phone no at irctc a/c . n have not received my verification code yet.
my irctc a/c id is kmsz
my date of birth is 15/04/1991
my changed no [protected]
my email id - [protected]@gmail.com
please send me my verification code
yours faithfully ,
kirti mishra

dear sir ,
i changed my number on my irctc a/c . n they have not sent me the verification code. n i am not able to login into my irctc a/c as i have already done my ticket . please sent me my verification code so i can access into my a/c . my changed number is [protected] and my irctc a/c is kmsz.
yours faithfully
kirti mishra
email id : [protected]@gmail.com

Hai
This is Mani
I want to change my mobile number in your irctc.co.in site, but actually I don’t the actual procedure but I was tried because of some mistake my id was not logging in. The actual problem is if I entered my id and password correctly, then also the error message was coming as invalid id or password
So, please consider my problem and rectify it because lot of my journey tickets are inside only
Thanking you

Dear Sir/Madam,

We have booked a ticket from IRCTC site, for a train (Train No: 12129) in 3A compartment on[protected] from PUNE to HOWRAH but as the train was running late by 8-9 hours my husband raised TDR on March 18,2011 for the PNR : [protected] to get the money back.

The train was running late for more than 3 hours ideally 100% amount should be refunded but we got only 50% of the total fare and its more than a year now, they have not refunded our money.

So please look into this matter and help me in getting my money refunded. I am providing you my ticket detail.

Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On:[protected] Class: 3A Internet Service Charge: Rs 20.00 Date Of Journey: 18/3/2011
Railway Zone: SER Bank: ICICIBANK Total: Rs 5580.00 Train No: 12129 Ticket Charge: Rs 5560.00
From Station: PUNE JN(PUNE) Quota: General To Station: HOWRAH JN(HWH)
IRCTC Zone: CCM/Refund/SER 14, Strand Road,kolkatta-700001

TDR Details
Reference No: ekt[protected]
Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled
TDR Status: Forwarded To Railway
Refund Amount: Rs.2780.00

Please find below the mail we have received from the TDRPROCESS Team from Railway but nothing is working out. Please look into the issue as you can see we are following up with the irctc team since long but the full amount has not been credited yet.

Many Thanks

Rgds,
Smita

On Fri, Apr 8, 2011 at 9:54 AM, <[protected]@irctc.co.in> wrote:
Dear Customer,
Sorry for the inconvenience.Kindly note that the refund amount of Rs. 2780/- against PNR No [protected] has been refunded to your account on 24-Mar-2011 . For another refund we have sent letter to SER Railway on 8-April-2011 stating that 'Train Late More Than Three Hours and Passenger Not Travelled.', so please reopen the case and grant the refund as per rule. As soon as refund, if any, received it will be credited to your card account. With regards, TDR PROCESS TEAM
________________________________________________________________________
This is a system generated mail. Please do not reply to this email ID. If
you have a query or need any clarification you may:
(1) Email Us at [protected]@irctc.co.in
________________________________________________________________________

Hi I booked a ticket from IRCTC site, for a train on 14 February 2012.But as the train was cancelled i raised TDR to get my money refunded but its more than 6 months, they have not refunded my money. So please look into this matter and help me in getting my money refunded. I am providing you my ticket detail.

Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On: 9-2-2012 Class: CC
Date Of Journey: 14/2/2012 Railway Zone: SER Bank: SBI Debit
Total: Rs 796.00 Train No: 18625 Ticket Charge: Rs 776.00
From Station: PATNA JN(PNBE) Quota: General To Station: RANCHI(RNC)

Please Look into this matter and help me in gettng my money back in same account from which money was deducted for ticket. As its more then 6 months and when I m calling on their helpline number they are saying that its railways responsibility not there responsiblity,they are just a mediator. So I find myself helpless where to go were to ask for refund. Please help.

Dear Sir / Madam

1 I have booked my train ticket through my IRCTC account, i.e. from Jamnagar to Dadar, Dadar to Sainagar (Shirdi) and return journey from Sainagar (Shirdi) to Dadar and Dadar to Jamnagar.

2 While in return journey the train from Sainagar (Shirdi) to Dadar was late by more then 7 Hours, therefore, we missed our next train from Dadar to Jamnagar.

3 I have filled TDR for the same on 22 Jun 2012. After few days I came to know that only half of ticket amount passed for TDR filled. As per rule, if the connected train is late more than 3 hours, the TDR amount is to be passed in full. Whereas my train was late by 7 hours.

4 Immediately, I sent E-mail to IRCTC about the fact of the matter. Since Last 1 month i am receiving email from IRCTC asking PNR Nos and train details, which i have already provided them. It is seen that IRCTC is not taking proper care about customers problems / TDR process for refund of amount.

5 It is requested to guide me what to do now to get my full TDR amount.

6 I will be very thankful to you and waiting for your prompt and positive reply.

Yours faithfully,

(Malkani Dharmendra)

I booked 6 tickets in irctc.co.in from my irctc id aashish90

Date of Booking 23.03.2012

Date of cancellation 24.04.2012

Date of journey 01.o6.2012

From Coimbatore Train No 12674

To ChennaI Name of the train : CHERAN EXPRESS

Amount paid Rs 3330

Amount Refunded Rs 1068

Date of Refund 27.04.2012

PNR NO : [protected]

TRANSACTION ID :[protected]

irctc while deducting cancellation charges deducted Rs 2262 instead of Rs 360 + Rs 20 towards transaction charges

They have wrongly deducted more charges for cancellation even though we have cancelled well in advance (37 days in advance)

we request you to take it up with irctc for the payment of the excee amount deducted and remit to our credit card account

D.RADHAKRISHNAN
[protected]
e mail ID:[protected]@hotmail.com

IRCTC food

We, my self and my son, started journey by Dooranto exp. In coach no.S-1, birth no.13-14(Adjusted) on 26th june 2012 fron NZM to Chennai (PNR no. [protected]). Just we had started the dinner we found a 3-4 inches long hair in vegetable served to my son. On request vegetable was replaced by pantry staff.
Next morning coffee was provided, I requested the boy to provide a tea, as I am habitual to take tea at morning, the boy told me that tea will be given with breakfast. After some time I went to pantry to take tea on payment but refused by pantry staff to provide tea on payment.
Also, we did not provided paper napkins during our breakfast,lunch and dinner time.
One more thing is, in such fast trains, if the windows are open some passengers may feel inconvenience in inhaling due to speed of train/air speed. So, all such fast train should be air condition similarly as Garib Rath trains.

With regards,
C P SHARMA
[protected]

The following transactions ID amount have not settled till date:

Transaction ID Amount

[protected] Rs. 2039;-
[protected] Rs. 1020/-
[protected] Rs. 528/-
[protected] Rs. 693/-
[protected] Rs. 693/-
[protected] Rs. 2020/-

Dear Sir,

I had tried to book one ticket on 5th July 2012 for Journey on 6th July from Bhopal to Indore.

Pnr Number: 0 Transaction ID: [protected] Train No: 59390
Train Name: BPL INDB PASS From Station: (BPL) To Station: (INDB)
Date Of Journey: 06-Jul-2012 Class: SL Boarding: (BPL)
Resv Upto: (INDB) Date Of Booking: 05-Jul-2012 Total Fare: Rs 101.0

101 + Online booking charge=112 which is deducted

But the transaction got failed and money not refunded into my a/c till now and the status is showing

Refund Details
Payment Not Received From Bank.

But Payment had deducted from my a/c with

Transaction Date 05/07/2012
Transaction Amount INR 112.24
Transaction Type DR
Transaction Description ICONN/49823429/050712/INDIAN RAILWAY COR

Please help me to get my Payment refund into my a/c as soon as possible

Please make the system more accessible during TATKAL booking timings.There's always system outages during TATKAL booking.Service is always DOWN,as a result WE ARE NOT ABLE TO BOOK IMPORTANT URGENT TICKETS.PLEASE IMPROVE SYSTEM uptime !!!!

TODAY (18.07.2012) I BOOKED ONE TICKET, FROM NAGPUR TO ALLAHABAD JN., TRAIN NO 12791, AFTER I GIVE ALL CARD INFORMATION, THEN I GIVE PAY THE MASSAGE IS CAME REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?...⇄ I WANT TO KNOW EITHER MY TICKET IS BOOKED OR NOT, GIVE ME INOFRMATION ABOUT THIS IS, MY MOBILE NO [protected]. OR MY EMAIL : [protected]@gmail.com

THANKS MINESH