Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hello, Today (26/10/2012) I have done an online transaction to purchase a ticket on 12394 SAMPOORN KRANTI EXP. from NEW DELHI to PATNA on 29/11/2012 for ME Unfortunately after the payment was made through sbi debit cum atm cum payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated. This is really embarrasing situation and IRCTC is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount. Expecting a reply as soon as possible. Thanks and Regards,PRABHAT KUMAR :[protected]

My refund is rejected with reason that I didn’t applied within the defined time.
But TDR was filed within the same month, so how come they can say that “Refund was not claimed within prescribed time”.
PNR No:[protected]
My journey date was 29th Apr 2012
And my TDR date is 30th Apr 2012.

PNR No:[protected]
My journey date was 19th Apr 2012
And my TDR date is 30th Apr 2012.

I am going to file a consumer complaint against IRCTC and not the Indian Railway, as you peoples are frontend for the same and the rules are stated on your site and not for Railways.

TDR Rules
• The TDR Refund will be processed as per Extant Railway Rules.
• TDR should be filed within 30 days of Departure of Train.
• The refund process will take at-least 90 days and more
• E-ticket refund request (after chart preparation) can be filed online.
• In case of i-ticket, online refund request is not allowed. For i-ticket please follow the following procedure:
• Surrender the I-Ticket with the Station Master and obtain a Ticket Deposit Receipt.
• Send your claim for refund to the following address attaching the original copy of the TDR to:

GGM/IT,
Indian Railway Catering & Tourism, Corporation Ltd.,
Internet Ticketing Center,
State Entry Road, New Delhi - 110 055.
• IRCTC will process the refund claim with the Railway Administration and refund granted by the Railway shall be credited to your account.
• Refund claims under above clause may require at least 90 days or more for processing.

THE WORST SITE I HAVE EVER SEEN IN MY LIFE , IRCTC IS DOING NOTHING MORE THAN MAKING MONEY , DAILY THEY BOOK TICKETS IN MILLIONS OR SOMETIMES BILLIONS IN RUPEES BUT DON'T USE EVEN A LITTLE PORTION OF PROFIT IN INCREASING THE SITE'S BANDWIDTH , THAT WILL JUST COST THEM IN SOME THOUSAND'S BUT INDEED THEY JUST EVEN DON'T WANNA SPEND EVEN A PENNY SO THAT SITE CAN WORK WELL , ATLEAST THEY CAN EVEN RENT SOME BANDWIDTH FROM SOME OTHER HOSTING COMPANIES LIKE BIGROCK OR HOSTGATOR , BUT THEY WILL NOT , THEY ARE USING SUCH AN OUTDATED HOSTING AND BANDWIDTH METHOD THAT'S JUST WORST , THIS SHOWS THE REPUTATION OF OUR COUNTRY IN FOREIGN MARKET , THERE ARE MANY SITES OTHER THAN IRCTC WHO HAVE MUCH BETTER RANK AND WORK VERY VERY FAST EVEN DURING EMERGENCY OR TATKAL BOOKINGS , BUT INDEED WHAT CAN I SAY IS IN INDIA NO ONW WANNA WORK SOCIALLY , ALL THEY JUST WANT IS FILL THEIR OWN POCKETS AND CARES NOTHING FOR OTHER AND EVEN AFTER THAT THEY PRETEND TO BE THE BEST CARE TAKER .INDIA IS JUST DOWNGRADED BY SUCH THOSE PEOPLE WHO NEVER WORK FOR COUNTRY BUT FOR THEIR OWN SAKE ONLY.

i was booked in e- ticket from BCT TO AED at11.41 pm to 13^th October and amount of Rs 508.00 has been cut to my account BUT the ticket is not booked .now 10 days are going but my Rs 508.00 is not refund to my account...

I found that many of my booking failures are not refunded. Plz find the details of the transactions.

[protected] Settlement Failed Not Booked Rs 1313 axisvbvpg

Transaction ID: [protected]
Date Of Booking: 28-Aug-2012
Total Fare: Rs 1313.00
Refund Status: Payment Not Received From Bank

[protected] Settlement Failed Not Booked Rs 112 SBI Debit
Transaction ID: [protected]
Date Of Booking: 11-Aug-2012
Total Fare: Rs 112.00
Refund Status: Payment Not Received From Bank


[protected] Settlement Failed Not Booked Rs 711 HDFC
Transaction ID: [protected]
Date Of Booking: 24-Jan-2012
Total Fare: Rs 711.00
Refund Status: Payment Not Received From Bank


[protected] Settlement Failed Not Booked Rs 711 HDFC
Transaction ID: [protected]
Date Of Booking: 24-Jan-2012
Total Fare: Rs 711.00
Refund Status: Payment Not Received From Bank


[protected] Settlement Failed Not Booked Rs 381 HDFC
Transaction ID: [protected]
Date Of Booking: 21-Nov-2011
Total Fare: Rs 381.00
Refund Status: Payment Not Received From Bank


Plz do the necessary.

IRCTC online service for rail reservation is very very poor...
It can't handle its users online; specially at 10:00 AM (Tatkal Time) ...
IRCTC "must" learn from GOOGLE who handles users all over the world with no delay...

I tried to book tatkal ticket (availability: 154 tkts); i succeeded till payment (amount deducted from my account) but after that BOOOOM... Service Unavailable, hahahaha...
Again i tried (availability: 94 tkts); i succeeded till make payment but then hahahahaha......
I tried 3rd time (availability: 09 tkts); i succeeded till make payment & saw waiting list 15 ....... sooo funny...
i don't know how much my blood was vaporized during this rubbish "1 hour 20 mins" process ...

My question is that if i paid the amount when availability was 154 then during 2nd attempt why availability was 94, it should be ZERO.

Sir, i tried their customer care no. but of no use
Its my request please ask my question to IRCTC.
Thanks

Shaman Shreshth
Delhi

Day to day IRCTC is becoming worst. If they have any server problem, then they need to stop the service temporarily and they need to work on that.Apart from that IRCTC is running business with inefficient server. By this customers are loosing impression on the site and at the same time customers are loosing their money too.. So I request the concern department to take necessary step for improving the service.

my mobile no.[protected].please give user name and password

Sir I booked ticket from irctc and make payment through sbi drebit card but my Transaction is failed my money is deducted but ticket not booked . please provide me solution & suggestion.
Transaction ID:[protected]
Transaction ID[protected]
Pay Status:Settlement Requested
Total Amount:Rs.1888 i.e Rs 944*2=Rs 1888
Booking date:19/10/2012

I request IRCTC to help me at the earliest and refund the same amount.


Yours Sincerely
MD SARFARAZ AMAN
A/C NO-[protected] S.B.I
[protected]
Email ID :[protected]@gmail.com

It is very irritating to use irctc website to do a booking. Being a user I get harrassed every time for not getting logged in to the website after spending hell lot of time. The site just refuses to open even after 1 hour.
I feel the developers as well as the maintainance team are totall worthless.
Customers time are valuable and that must be respected.
A simple login should hardly take 30 seconds.

sir i am not getting mobile verification code in this no [protected] and my irctc user id is pandey921a.sir plz send me in my no my altenate no. is [protected] its urgent i shall be thankful for urs....

I tried booking tickets for my grandparents as they have to attend a funeral.. it was an emergency travel that they planned for. I got a call when i was in office from my grandparents to book tickets via TATKAL. i tried logging into the site by 9 58am today and i was keep trying until 11 30am. multiple attempts all i was able to reach was till the seat availability option. there were so many times the server loads and kicks me out stating session timeout.. i got frustrated and tried sending my friend to buy a hard ticket where he found a queue which is long enough to make sure he wont even fetch a ticket with waiting list 100. The worst site seen ever is IRCTC.CO.IN, the servers cannot handle traffic, the session time is too low as it kicks out before even it loads the page.. i have an Internet connection which is lightning fast, but the server cannot handle the traffic.. I can definitely say that it is JUST BECAUSE OF THE ILL MAINTENANCE of the site. when the banking websites and other sites with huge traffic can easily manage the traffic EX: face book, Gmail etc.. IS IRCTC Handling more number of members logging in at same time when compared to face book and Gmail??? SITE ADMIN : Please understand that the service you provide is PATHETIC. I clearly understand there are some loop holes in the site where few people are taking advantage. Server Managers can understand what iam trying to point out here.. admin has to find out and work on that.

IT MAKES ME BELIEVE THAT IT WILL TAKE ATLEAST 1000 YEARS FOR INDIA TO BECOME A DEVELOPED COUNTRY..

i shamshad ahmad cancelled i ticket on 11.10.2012 of pnr no [protected] and [protected] but till not recived amount

10 Oct 2012 Internet Debit [protected]
IRCTCL
2329083
Ticket booking 1
[protected] Transaction ID

10 Oct 2012 Internet Debit [protected]
IRCTCL
2329143
Ticket booking 4
[protected] Transaction ID

11 Oct 2012 Internet Debit [protected]
IRCTCL
2332957
Ticket Booking 4
[protected] Transaction ID

No amount has been reversed to the respective bank a/c.
Bank : IndusInd Bank.

Please revert to [protected]@gmail.com

Dear Sir/Madam,

It is a humble request, please increase the number of trains between Lucknow to kathgodam. There are no seats available even if we try to book the ticket one month in advance. If there is some urgency there is no option available to reach on time and at times because of this some very Important things are missed out. The buses are most of the time stuck in jams and ralleys and take 12-14 hours to reach. It would be really great if you could do something about it, may be it will help out someone someday in great need to reach on time

Sir, I changed my registered mob no once in the user profile. Now, I want to switch to the previous no I had already. It is saying that the mobile number is already registered. I tried several times but fail to re register. User Name: tanaybsnl. Please, fix the problem, so that I can travel without Printed Ticket.
Thanking You
Tanay

I booked a railway ticket through irctc on 14/07/2012. The mode of payment was through IOB debit card(visa) and I used the ICICI gateway for the payment. I cancelled my ticket just few days back , now the irctc site showed the status "refunded" but still I haven't got money credited in my account.
Transaction ID of ticket:[protected] Pnr Number: [protected]
Refund Date 10-OCT-2012
Receipt Number:[protected]
still I have not got my money back.

Please help me..



Regards

Manik Seth

i m not able to booking my tickets whether i've made my user id that is harasr in IRCTC ,,and also i've registered my email id in cleartrip that is [protected]@gmail.com but while booking the tickets one dialog box is appears in which two options have given first one is (Register for a new IRCTC Account ) and second one is (Sign in to your existing IRCTC Account) but when i choose the second option i have to enter my cleartrip user id or IRCTC user name and after entering it shows an error and i get failed while booking my tickets please help me what kind of procedure should i do....plz sir.....

I was booking online ticket from railway offical site named irctc . my ticket was no booked and the amount of money was deducted from my account the first deduction from my account was of rs 2472 and the second amount deduction was of rs 2060... pls i request u to refund may amount which was by mistake deducted from my account..

Dear Sirs / Madam

Please help

This is to inform you that I have purchased a E-Ticket bearing PNR Number: [protected] on 8th Feb 2012 for travel date 01/05/2012 from DUVADA to TATANAGAR. Due to some unavoidable circumstances my daughter Ms Niharika returned one day before by other train on 30th April. On the same day on 30th April 2012 at around 9:00 PM I tried to cancel e-ticket but system was showing train departed ticket can't cancelled. Please file TDR . I have contacted 24 hrs help desk they assured this is due to some technical problem just file a TDR your money will be returned soon,
Sir kindly please check my case in Sympathetic ground because I have cancelled my e-ticket much before scheduled departure of train ie 15 to 16 hrs before the departure time.

I have complained several time to IRCTC at all the mail address given in IRCTC [protected]@irctc.co.in, [protected]@irctc.co.in, [protected]@irctc.co.in . But no action initiated