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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 9, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 488

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S
swapn45
from Hyderabad, Telangana
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Payment is done.. but ticket not received

Address:Hyderabad, Andhra Pradesh

dear sir,
i booked a ticket today. payment was delivered but i didnt recieved any ticket. i[censored] have any solution pls contact me through my e-mail i.d.

Ticket History
Pnr Number 0
[protected] SBI IRCTC collect
Train No 17229 Train Name SABARI EXP
From Station (KPD) To Station (SC)
Date Of Journey 20-SEP-2010 Class SL
Boarding (KPD) Resv Upto (SC)
Date Of Booking 02-AUG-2012...
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N
nav21pahwa
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Ticket cancellation refund after deduction 25% of ticket amount instead of rs 70/-

Address:North West Delhi, Delhi

Sir/Mam

As i cancelled my e-ticket PNR no [protected] on 31 July at 11:15 PM .But as i tried to cancel this ticket on 31July at 6:30 PM But at that time Website (i.e. www.irctc.co.in) was not working for next 2hours. Because of this reason i was not able to cancel the ticket before 24hours of train running time. At the time of cancellation the website was displaying that you cant book or cancel your ticket due to connectivity...
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A
avsn das
from Chennai, Tamil Nadu
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debit card charged and ticket not received

Address:Chennai, Tamil Nadu

Today I have booked to tickets to visakhapatnam from chennai for the date[protected] my andhra bank debitcard is charged with .Rs 645 for two tickets and after debit is made ticket is not issued and debit made to the card. The message shown :----
REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/bookingbankresponse.do?com.broadvision.session.new=Yes The tickets are for avsn das and a santhi 55 48 years respectively.
br...
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A
abcdisnotabcd
from Kharagpur, West Bengal
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Money deduction from account

Address:West Bengal

IRCTC has deducted Rs 20 from my account regarding two railway tickets.But , earlier the commission was paid along with the ticket price.
Please look into the matter. The reference are being given bellow.

Date (Value Date) Narration Ref. No. Debit Credit
27-Jul[protected]Jul-2012) TO TRANSFER
INB Commission of IGB8892878- IGB8892878ICA8262290 TRANSFER TO [protected] SBI IRCTC COMMISION A/ 10.00 br...
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N
Nrusinha Dharmadhikari
from Bhubaneshwar, Odisha
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refund of cancelled tickets

Address:Nashik, Maharashtra

i have booked e tickets on 26/04/2012 of train no.12172 from haridwar to nasik dt. 24/08/2012 as per pnr no.[protected].i have cancelled 3 tickets of them online on 25/07/2012 .no any refund amt.(rs.3444/-)is credited to my account.pl.credit the same as early as possible.


nrusinha dharmadhikari...
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M
manisathish
from Pandharpur, Maharashtra
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not login

Address:Andhra Pradesh

Hai
This is Mani sathish,
I want to change my mobile number in your irctc.co.in site, but actually I don’t the actual procedure but I was tried because of some mistake my id was not logging in. The actual problem is if I entered my id and password correctly, then also the error message was coming as invalid id or password
So, please consider my problem and rectify it because lot of my journey tickets are inside...
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S
SUDHA PANDEY
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

non receipt of refund even after lapse of 6 months

Address:Ernakulam, Kerala

I have filed TDR on internet against PNR No.[protected] Transaction I.D- [protected] on 15 Jan 2012. TDR status is shown as "forwarded to CCM/CR Railway" against reference no. IRCTC [#689839]. despite a lapse of over 6 months the refund has not been credited into my bank account. such delays must be checked personally by the CCM/Refund, Northern Railways, New Delhi and take remedial measures to avoid such delay in future. the refund...
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M
mishra kirti
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not send my verification code

Address:Ranchi, Jharkhand

dear sir ,
i have changed my phone no at irctc a/c . n have not received my verification code yet.
my irctc a/c id is kmsz
my date of birth is 15/04/1991
my changed no [protected]
my email id - [protected]@gmail.com
please send me my verification code
yours faithfully ,
kirti mishra...
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A
aditi sinha
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verification code not sent

Address:Ranchi, Jharkhand

dear sir ,
i changed my number on my irctc a/c . n they have not sent me the verification code. n i am not able to login into my irctc a/c as i have already done my ticket . please sent me my verification code so i can access into my a/c . my changed number is [protected] and my irctc a/c is kmsz.
yours faithfully
kirti mishra
email id : [protected]@gmail.com...
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P
papusara
from Gurgaon, Haryana
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refund the amount

Address:Chennai, Tamil Nadu

Dear sir
my user name is bcyuvaraj sir i was book the 5 tickets from chennai to tirupathi my transaction id is[protected] ticket not booked but amount of rs310 debited from my canara bank account so plase kindly refund the amount of 310
thanking you...
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T
T Madhusudhana Rao
from Ichalkaranji, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

error message while logging

Address:Hyderabad, Andhra Pradesh

Hai
This is Mani
I want to change my mobile number in your irctc.co.in site, but actually I don’t the actual procedure but I was tried because of some mistake my id was not logging in. The actual problem is if I entered my id and password correctly, then also the error message was coming as invalid id or password
So, please consider my problem and rectify it because lot of my journey tickets are inside onlybr...
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S
smita.mishra
from Karad, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Train got delayed for more then 8-9 hours still full amount is not refunded since last 1 year.

Address:Pune, Maharashtra

Dear Sir/Madam,

We have booked a ticket from IRCTC site, for a train (Train No: 12129) in 3A compartment on[protected] from PUNE to HOWRAH but as the train was running late by 8-9 hours my husband raised TDR on March 18,2011 for the PNR : [protected] to get the money back.

The train was running late for more than 3 hours ideally 100% amount should be refunded but we got only 50% of the total fare and its more than...
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R
ranjitcrazy
from Bengaluru, Karnataka
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Train got cancelled, money is not refunded From IRCTC from last 6 months.

Address:Ranchi, Jharkhand

Hi I booked a ticket from IRCTC site, for a train on 14 February 2012.But as the train was cancelled i raised TDR to get my money refunded but its more than 6 months, they have not refunded my money. So please look into this matter and help me in getting my money refunded. I am providing you my ticket detail.

Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected] br...
+1 photos
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M
Malkani Dharmendra
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Full refund of TDR

Address:Gujarat

Dear Sir / Madam

1 I have booked my train ticket through my IRCTC account, i.e. from Jamnagar to Dadar, Dadar to Sainagar (Shirdi) and return journey from Sainagar (Shirdi) to Dadar and Dadar to Jamnagar.

2 While in return journey the train from Sainagar (Shirdi) to Dadar was late by more then 7 Hours, therefore, we missed our next train from Dadar to Jamnagar.

3 I have filled TDR for the same...
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A
aashish90
from Kollegal, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund of cancelled ticket

Address:Coimbatore, Tamil Nadu

I booked 6 tickets in irctc.co.in from my irctc id aashish90

Date of Booking 23.03.2012

Date of cancellation 24.04.2012

Date of journey 01.o6.2012

From Coimbatore Train No 12674

To ChennaI Name of the train : CHERAN EXPRESS

Amount paid Rs 3330

Amount Refunded Rs 1068

Date...
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S
sharmacp55
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

quality food

Address:East Delhi, Delhi

IRCTC food

We, my self and my son, started journey by Dooranto exp. In coach no.S-1, birth no.13-14(Adjusted) on 26th june 2012 fron NZM to Chennai (PNR no. [protected]). Just we had started the dinner we found a 3-4 inches long hair in vegetable served to my son. On request vegetable was replaced by pantry staff.
Next morning coffee was provided, I requested the boy to provide a tea, as I am habitual to take tea at...
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D
dipendeychowdhury
from Kolkata, West Bengal
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refund amount

Address:West Bengal

The following transactions ID amount have not settled till date:

Transaction ID Amount

[protected] Rs. 2039;-
[protected] Rs. 1020/-
[protected] Rs. 528/-
[protected] Rs. 693/-
[protected]...
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R
Ramprasad Dhakad
from Mumbai, Maharashtra
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IRCTC FAILED TRANSACTION BUT MONEY NOT REFUNDED

Address:Bhopal, Madhya Pradesh

Dear Sir,

I had tried to book one ticket on 5th July 2012 for Journey on 6th July from Bhopal to Indore.

Pnr Number: 0 Transaction ID: [protected] Train No: 59390
Train Name: BPL INDB PASS From Station: (BPL) To Station: (INDB)
Date Of Journey: 06-Jul-2012 Class: SL Boarding: (BPL)
Resv Upto: (INDB) Date Of Booking: 05-Jul-2012 Total Fare: Rs 101.0

101 + Online booking...
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A
Anand Krishna
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IRCTC ONLINE BOOKING

Please make the system more accessible during TATKAL booking timings.There's always system outages during TATKAL booking.Service is always DOWN,as a result WE ARE NOT ABLE TO BOOK IMPORTANT URGENT TICKETS.PLEASE IMPROVE SYSTEM uptime !!!!...
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M
MINESHPP
from Coimbatore, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

i- ticket

Address:Bhandara, Maharashtra

TODAY (18.07.2012) I BOOKED ONE TICKET, FROM NAGPUR TO ALLAHABAD JN., TRAIN NO 12791, AFTER I GIVE ALL CARD INFORMATION, THEN I GIVE PAY THE MASSAGE IS CAME REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?com.broadvision.session.new=Yes&, I WANT TO KNOW EITHER MY TICKET IS BOOKED OR NOT, GIVE ME INOFRMATION ABOUT THIS IS, MY MOBILE NO [protected]. OR MY EMAIL : [protected]@gmail.com

THANKS...
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