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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 17, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 489

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D
drsinha76
from Mumbai, Maharashtra
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Unable to use website to book tickets

Address:Kerala

I was tried to book a ticket from the irctc.co.in website. I began my attempt at 11 AM. I got various errors:
1. Could not log in.
2. Could not retrieve train list.
3. Some "200" error.

Finally, at 12:40 PM, I could proceed to the payment gateway... and that failed after the payment went through (got an SMS saying that the amount was deducted from my account). And still no ticket. I ended up canceling...
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S
shashirehapade
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Software Problem of New Tatkal online booking

Address:Mumbai City, Maharashtra

Hello Sir, Madam,
First of congratulations on implementing the New Tatkal Booking system online from 10 july. Today I was happy to use it .however there is big problem I observed in this system.

I have tried booking the Tatkal ticket today and 2 transaction failed due to some banking technical problem and ticket was not booked at all.
When I tried third time it is giving me an error that only 2 tickets can be...
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M
mohan chougule
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund of Cancelled Railway Ticket PNR No. 8421144699

Address:Mumbai City, Maharashtra

Sir,

I had filed a TDR on 20-Jan-2012 for cancellation of Railway Ticket PNR No. [protected] from Sawantwadi Road to Mumbai Journey dated 20-Jan-2012. But till date status of refund is under process. I am regularly follow up with IRCTC authority by my mail id mohan.[protected]@rediffmail .com.


Correspondence with them is as below

Sir,

The date of journey was 20-Jan-2012 from...
+1 photos
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S
Shayan Noor
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

e-ticket money not refund

Address:Bihar

Sir/Madam,
I booked ticket from irctc and make payment through sbi drebit card,my Transaction is failed,my money is deducted but ticket not booked.Please provide me solution for my problem.
txn#[protected]
Pay Status:Settlement Requested
Total Amount:Rs.1918
Booking date:10-July-2012


I request IRCTC to help me at the earliest and refund the same amount.

Yours Sincerely,br...
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D
dondo26
from Kolkata, West Bengal
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Refund never received

Address:West Bengal

"Its over a month that i havent recvd my refund of an air ticket booked via air.irctc.co.in. That i cancelled due a stike called all over india on 28th may 2012. I applied for a refund process on the website and it prompted that it will be refunded in account in 4-5 working days. But now its over 45days i have not received my refund. Everytime I called their customer care they say please wait for another 3 to 4 days and this is being...
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I
itserpk
from Gurgaon, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

journey

Address:South Delhi, Delhi

my name is prakash kumar and i travelled in bihar sampark kranti on 7th of july in S 13 having my 4 reserved seats from hajipur to delhi when i entered the train 5 persons were sitting on my berths when i asked them to leave they said we are travelling for the next station and after train left sivan the boggie was like hell more than 150 people were travelling in the boggie and the journey became misreble.
when waitlisted passengers...
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A
asokanarul
from Surat, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I-TICKET NOT DELIVERED BY COURIER

Address:Chennai, Tamil Nadu

MY BOOKING OF RETURN I-TICKET PNR NO:[protected] MAQ TO MAS TO BE TRAVELLED ON 15/07/12,BOOKED THRO INTERNET ON 25/06/12.THIS TICKET SHALL NOT BE DELIVERED BY OVER NITE EXPRESS COURIER TIE UP FIRM OF IRCTC.MY REQULAR CONTACT BOTH IRCTC&OVERNITE EXPRESS COURIER INVAIN.WHETHER I GOT A TICKET ON OR BEFORE MY JOURNEY DATE.
ASOKAN T
[protected]...
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K
Karthick Saravanan
from Delhi, Delhi
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IRCTC website dead slow

Address:Sivaganga, Tamil Nadu

Hello,
We are not able to book even a single TATKAL ticket as IRCTC server is not allowing and it ends with error like SERVICE UNAVAILABLE. Please consider this request and make the website fast and secure (please dont allow travel agents to book infinite number of tickets) such that normal people will be much benefited.Thanks for understanding....
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S
santoshshainty
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Most Corrupted Dept.

Address:South West Delhi, Delhi

Most corrupted & M***** Ch** dept in India,I had tried several times to made ticket on IRCTC & with Railways but it always shows waiting & no reservation...all employees in IR & IRCTC are corrupted & stupid , but at station we got black tickets for the same in very high amount,I dont know what is goverment doing on the same. M***** Ch** & Bh**** dept with their employees....
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P
pawanjewellers
from india, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

tdr file refund not processed

Address:East Delhi, Delhi

DEAR SIR MAINE 14 AUG 2011 KO TDR FILE KARI THI JISKA PNR NO [protected] HAI or maine is ticket par trewel bhi nahi kiya jab 1 passenger rac or 3 passenger waiting maine tdr file 14 aug ko kari thi abhi tak koi proses nahi hua hau sir jab kisi ne trawel hi nahi kiya to mai kaha se eft slip laau or or usme 3 passenger waiting aye the or baki 1 RAC uski maine tdr file kar di thi is liye waiting wale to waise bhi confirm nahi hoti ticket maine...
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B
balantheni
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

NOT REFUND OF FAILED TICKET

Address:Chennai, Tamil Nadu

I have the honour to state that on 21.06.2012 while I was tried to book 01 E tickets on 21.06.12 vide my IRCTC login id "balantheni" for journey to be performed on 14th July 2012 from Gwalior to Chennai Central and choose the option for book my E ticket only if one lower berth is available consequently on the screen i have showed the message that "your ticket can not booked as you choose the option atleast 01 lower berth is...
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K
kishmo
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Tatkal Booking issue

Address:Bangalore, Karnataka

Dear Sir,

I am trying to book Tatkal tickets from my personal IRCTC ID, but error is coming which says "You are Permitted only 2 transactions between 8 AM to 10 AM per IP address/user ID"

Surprisingly the error statement is completely wrong as i have not booked 2 tickets between 8 to 10 even one time today.

How crazy IRCTC authorities working or implementing such things without confiriming...
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N
nitish_saxena
from Delhi, Delhi
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

reservation confirmed but in chart some other name written on my seat

Dear Sir/Mam,
I've booked my ticket through irctc PNR No:-[protected], my ticket get confirmed in RAC seat no(RS3-15).But in the chart Some other name was written with different PNR No:-[protected](both the seat in this PNR). but when i get PNR status via net it shows the seat no seat no(RS3-15).Plz. help me out
Thanx Regards
Nitish Saxena
Con No-[protected]
Email-ID:[protected]@yahoo.com...
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V
vijayrao51
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

INABILITY TO UPDATE MY PROFILE

Dear Sir,

I have an IRCTC log in Account by the name vijayrao51 Tel No: [protected]. When I logged in to my Account and tried to buy a train ticket I received the message " Booking is not allowed as your Account has been suspended". When I made the complaint to make My Trip they generated a Reference ID[protected]. i subsequently received message from IRCTC to update my profile.

As I was trying to...
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M
moroliya
from Beawar, Rajasthan
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

REFUND OF AIR E-TICKETS

Address:Rajasthan

Dear Team Members
I have cancelled my AIR E TICKET'S ;[protected],[protected],[protected],[protected] from Jaipur to Goa vide IRCTC Transaction ID:[protected] on 14.06.2012 ,since then I am in touch with ITCTC via e-mail as well at their customer care center toll free number [protected] for refund .Bit till date neither the refund has been credited to my account nor they are in a position to commit a date by which the...
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R
rahuldeharkar
from Narasaraopet, Andhra Pradesh
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no ticket generated even after the money deduction

Address:Chandrapur, Maharashtra

i booked the ticket to Nagpur from raipur for 25th july 2012 for 2 adults which cost 370/- on saturday (30/06/2012) but instead of confirmation i got this address
"REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?com.broadvision.session.new=Yes&"
with this what m i suppose to do please help.....
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S
sunilpandhi
from Dehra Dun, Uttarakhand
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund fare

Address:Uttarakhand

I was booking two tickets from Dehra Dun to New Delhi for train no 12206 ( AC Express ) for 5th July 2012.
The tickets were booked in the name of Anupama Pandhi and Avnash Wahi.
After filling the form and submitting the form the money is deducted from my State Bank Debit Card.
My transaction Id is[protected] for Rs.724/-.
No PNR number has been mailed and the page was REDIRECTED TO YOUR website.
kindly...
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ssnrao
from Visakhapatnam, Andhra Pradesh
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund of Tickets

Address:Visakhapatnam, Andhra Pradesh

Dear Sir/madam

I had booked the following 2 tickets from Secunderabad to visakhapatnam by tatkal on 25-june- 2012 for the following reason:-


I had initially booked by
train no:12806 (Janmabhoomi exp),
PNR no: [protected] ,
ACC-
doj:26/6/2012,
( seat no:43)

However the amount got debited immediately , but ticket was not generated. Neither there...
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aashishkulkarni
from Pune, Maharashtra
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund not received

Address:Pune, Maharashtra

Ref : PNR no: [protected].
No Refund after nearly a month.
Reason for TDR :
Irctc confirmed one ticket among family of 5. All other tickets were WL 1/2/3/4.

I fail to understand the logic of confirming one ticket. The rule does not permit travel on waitlisted e-ticket. The authorities have not responded to my querry.

Most of the time the querries seem to be answered by unknown( no name or...
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s449591820
from Cherthala, Kerala
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e-ticket booking

Address:Dakshina Kannada, Karnataka

I have booked e-ticket, I did not get my ticket, after the payment was made
through SBI Debit Card for a purchase of worth Rs-1245, the error,
"REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?
com.broadvision.session.new=Yes&" came up without giving me the confirmation of the
payment and neither the ticket is generated.
so what I should do....
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