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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Feb 5, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 489

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J
JAGDISH BARAPATRE25
from Bengaluru, Karnataka
Sep 30, 2012
Resolved
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Address: Delhi

R/Sir,
I cancel my ticket dated 29/06/2012 and same day i TDR file but till now my refund not return. As per IRCTC rule TDR file ticket refund Within 90 days. But till now my refund not return. TICKET PNR NO.-[protected].
Pls solve my problem and refund my money.
Thankful to you,


your's
JAGDISH BARAPATRE.
Aug 13, 2020
Complaint marked as Resolved 
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    A
    abhay_vin
    from Hyderabad, Telangana
    Sep 30, 2012
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    Address: Andhra Pradesh

    I booked a ticket from irctc.co.in yesterday and right amount was deducted from my SBH acoount but today i notices extra money was deducted from my account without my approval how is that possible, I want my money back below is the information of the unauthorized transaction. Please look into this.
    (30-Sep-2012) TO TRANSFER
    INB Commission of IGD1245489- IGD1245489ICB2309641 TRANSFER TO [protected] IRCTC COMMISSION A/C 10.00

    Regards
    Abhay Vinayak
    IIIT-Hyderabad
    GAchibowli, Hyderabad
    Aug 13, 2020
    Complaint marked as Resolved 
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      H
      harisankarc
      from Kharagpur, West Bengal
      Sep 29, 2012
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      Address: West Bengal

      As Details given below, I Booked tickets on the below mentioned dates and oafter 2 days of the ticket booking extra money as commission was deducted from my SBI account without my authorization.. kindly do the needful to prevent any such incidences in future and do return my unnecessarily deducted money...

      23-Sep[protected]Sep-2012) TO TRANSFER
      INB IRCTC Railway tkt booking [protected]IGD0197940 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 1,205.00

      23-Sep[protected]Sep-2012) TO TRANSFER
      INB IRCTC Railway tkt booking [protected]IGD0197147 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 1,444.00

      25-Sep[protected]Sep-2012) TO TRANSFER
      INB Commission of IGD0197147- IGD0197147ICB2003606 TRANSFER TO [protected] SBI IRCTC COMMISION A/ 10.00

      25-Sep[protected]Sep-2012) TO TRANSFER
      INB Commission of IGD0197940- IGD0197940ICB1996335 TRANSFER TO [protected] SBI IRCTC COMMISION A/ 10.00


      Please do the necessary

      Thanking you
      Harisankar C.
      Aug 13, 2020
      Complaint marked as Resolved 
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        B
        bibhascbarman
        Sep 27, 2012
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        Address: Nadia, West Bengal

        sir
        I want to cancel my old Registration & make a Fresh Registration Please help me out.

        thank you


        BC Barman
        Aug 13, 2020
        Complaint marked as Resolved 
        sir
        I want to cancel my old Registration & make a Fresh Registration Please help me out.

        thank you

        Pramod Dubey
        [protected]
        Mail Id: [protected]@rediffmail.com
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          A
          ashok1a
          from Gurgaon, Haryana
          Sep 27, 2012
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          Address: South Delhi, Delhi

          Hi sir ,
          I am unable to book my railway reservation ticket by HDFC credit card since 60 days when try to book, DFF box is not available , DFF option is blank ,no any issue by book any debit card or net banking , Please check and do the need full.
          Thanks and Regards
          Ashok Sharma
          Contact no -[protected]
          Aug 5, 2021
          Complaint marked as Resolved 

          Indian Railways — unable to book ticket using credit card

          Sir,
          I am Suresh Kannabiran holding a valid id in irctc. I have booked the tickets in the past. But recently I am unable to book my tickets using my credit card.
          I don’t know the reason. Please help me out is there any problem in credit card or in the server. I am holding ICICI credit card. My email id is [protected]@yahoo.co.in
          Sir Please may I know the reason.
          Thank You
          Suresh
          Hi,

          We are sorry We have made a note of your email id. We'll contact you and work to address your issue at the earliest.

          Regards,
          ICICI Bank Customer Service Team
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            S
            suji.sai2888
            from Pune, Maharashtra
            Sep 26, 2012
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            Address: Visakhapatnam, Andhra Pradesh

            hai sir,

            Previously i made a complaint for forgot irctc password in this site and i also provided my personal information like my number.Now its a security concern when i am typing my name on google it display my total information with my number through your site.so, i request you to remove my number in that compalaint list or that complaint.
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              L
              lawakesh20
              from Chennai, Tamil Nadu
              Sep 26, 2012
              Resolved
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              Resolved

              Address: Damoh, Madhya Pradesh

              [protected] via by online sbi login
              IRCTC BOOKING AND TRANSECTION DETAILS ARE AS FOLLOWING AS PER ONLINE AVAILABLE STATEMENT IN SBI ONLINE BANKING.
              N
              G AND TRANSECTION DETAILS ARE AS FOLLOWING AS PER ONLINE AVAILABLE STATEMENT IN SBI ONLINE BANKING.

              SL NO. DATE NARRETION REF/CHEQUE NO DEBIT

              1 20.09.12 TRANFER INB IRCTC Railway tkt bookig [protected]IGC9633594 6600
              TRANSFER TO [protected]
              SBI IRCTC COLLECT
              2 20.09.12 TRANFER INB IRCTC Railway tkt bookig [protected]IGC9634148 6600
              TRANSFER TO [protected] SBI IRCTC COLLECT
              3 22.09.12 TRANFER INB IRCTC Railway tkt bookig [protected]IGD0045696 3280
              TRANSFER TO [protected]
              SBI IRCTC COLLECT
              4 22.09.12 TRANFER INB IRCTC Railway tkt bookig [protected]IGD0046296 3160
              TRANSFER TO [protected]
              SBI IRCTC COLLECT

              TRANSACTION WAS FAILED AND AMOUNT 3160 WAS RETURN BACKED TO MY A/C.

              I didn't share my online SBI login and password with any one and this can be done only by Haking my online SBI login and password. This is the case of CYBER CRIME and someone has hake my online sbi login and password.

              I have some Preliminary action detail are as following.

              1. Changed my online sbi login and password.
              2. Report on local police station:- but local police are not accepting my complain report/ FIR and misguiding me.
              3. Complain on SBI main branch, damoh.

              KINDLY TAKE NECESSARY ACTION TO STOP CYBER CRIME WHICH MAY STOP PROGRESS OF NATION AND INDIVIDUAL. AND HELP TO RELEASE MY THEFT AMOUNT

              WITH REGARDS

              LAWAKESH PRASAD SHARMA
              Mob No.:- [protected]

              C-Address: Q. No-B-1/2,
              POWERGRID COLLONY
              400/220 KV SUB-STAION.
              DAMOH-SAGAR ROAD
              VILLAGE:- KAURASA
              PIN:- 470672 (M.P.)
              Aug 13, 2020
              Complaint marked as Resolved 

              SBI — irctc ticket refund

              DEAR SIR/MADAM,
              I WAS BOOKING MY RAILWAY TICKET THROUGH IRCTC SITE, BUT DUE TO SOME
              REASON MY TICKET NOT BOOKED.I BOOKED MY TICKET THROUGH SBI INTERNET BANKING.I WAS BOOKING MY TICKET FROM PUNE JN. TO ROURKELA JN. TRAIN NO. 12129 ON 28 APRIL 2011 AND DATE OF JOURNEY IS ON 30 APRIL 2011.
              AFTER THAT I COMPLAIN TO SBI CUSTOMER CARE , WHERE I GOT *COMPLAIN
              NO.AT[protected] ON 28 APRIL 2011. ON 30 APRIL 2011 I CHECK MY COMPLAIN
              STATUS THROUGH SBI CUSTOMER CARE ,THEY TOLD ME YOUR QUERY WAS CLOSED. BUT MY
              AMOUNT(RS.463) REFUND IS NOT DEBIT ON MY ACCOUNT(A/C NO.[protected]) .
              SIR/MADAM KINDLY PAY ATTENTION ON MY QUERY.


              THANKING YOU.



              SUBIR PRASAD
              A/C NO. [protected]
              BRANCH. CHINCHWAD (PUNE)
              AMOUNT-Rs. 463.
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                K
                Kavita Jaggi
                from Noida, Uttar Pradesh
                Sep 26, 2012
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                I purchased 4 tickets for travelling Delhi to Jabalpur (Train 12412, Gondwana Express) on 22.06.2012 through the agency 'Rahii Tours & Travels Waltrav International Online Suvidha' for 3 rd ac. Out of which 2 tickets were confirmed and 2 were under partial waitliste. My name 'Kavita Jaggi' was under partial wait list. I did not travel due to absence of confirmed ticket. I informed the agency to file TDR immedeatly and they did also. The TDR filed has transaction id [protected] with PNR no. [protected] dated 25.06.2012. After 3 months since them, I contacted the booking agent and he informed that my TDR refund has been rejected. I dont understand how is it possible since I did not travel on that date. Pls look into the matter and resolve asap, this is really frustating.

                Kavita Jaggi
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                  G
                  GSJAYANT
                  from Chennai, Tamil Nadu
                  Sep 25, 2012
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                  Address: Madhya Pradesh

                  Sir,
                  Today I boocked my e ticket online through my credit card no [protected] on www.irctc.co.in. My card account was debited by Rs.353 to wards ticket booking.BUT my PNR for ticket booking was not generated.Kindly get it credited back to my account.
                  THANKS
                  With regards


                  Rahul kumar
                  [protected]
                  Dear Sir,

                  I had tried to booked ticket thru IRCTC.CO.IN website but due to net connection failure the trasaction failed and could not get complete.three times Although my bank account was debited but ticket did not get booked. The details are as follows :

                  Transaction ID : [protected] or [protected] or [protected]
                  Train No : 14553
                  Train Name : HIMACHAL EXP.
                  From : Station (DLI) To Station (KART)
                  Date Of Journey 23-May-2011Class SL
                  Boarding : DELHI JN (DLI)
                  Resv Upto : KIRATPUR SAHIB(KART)
                  Date Of Booking 04 OR 05 -May-2011
                  Total Fare Rs 332+332=664.00
                  Refund Details
                  Approved : Approved for Refund
                  Sent for Refund : Refund Instructions given to Bank
                  Refunded : Refunded in Account


                  I have still not received refund for the failed transaction in my bank account. Kindly put up my case with respective authorities and pls arrange for a refund of my money.

                  Regards,

                  arvind gupta
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                    P
                    PKSINGH1964
                    from Pune, Maharashtra
                    Sep 24, 2012
                    Resolved
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                    Resolved

                    Address: Maharashtra

                    TODAY BOOKED A TICKET ON ICICI DEBIT CARD FROM WASHIM TO AKOLA BY TRAIN NO.17639 BUT TRANSACTION SHOWED FAILURE .TRANSACTION NO.[protected] DATED 24/9/12.THE AMOUNT DEDUCTED FROM MY A/C WITHOUT BOOKING TICKET & NOT SHOWING REFUND ALSO IN MY A/C.
                    KINDLY REVERT THE CLARRIFICATION ON MAIL AT THE EARLIEST.

                    Thanks & Regards.
                    For, Confidence Petroleum(I) ltd.

                    P.K.SINGH
                    SR.MANAGER(PROJECTS)
                    [protected]
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    sir

                    am booking tatkal ticket and i fill all detail and in transaction process i fll my all details but in between transaction is failed but my money is debited form my A/C ...today is 3rd day i didn't got my money return form IRCTC

                    Ticket ID= [protected]
                    Train No: 11016
                    GKP TO LTT
                    Booking Date: 2- Dec -2014
                    Amount: 3217.24

                    Plz do something

                    Thanks
                    Manish Mourya
                    [protected]
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                      S
                      sapna katiyar
                      from Gurgaon, Haryana
                      Sep 21, 2012
                      Resolved
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                      Address: Gurgaon, Haryana

                      Sir,
                      As Details given below, Booked tickets on the below mentioned dates and on next day of the ticket booking extra money as commission was deducted from my SBT account without my authorization.. kindly do the needful to prevent any such incidences in future and to return my unnecessarily deducted money...
                      Date Description Ref. No
                      8 Sep-2012, INB Commission of IGC[protected] IGC 6903239ICB089544 Transfer to [protected] SBI IRCTC A/C
                      8 Sep-2012, INB Commission of IGC[protected]IGC 6904398ICB0876217 Transfer to [protected] SBI IRCTC A/C
                      28 Aug-2012, INB Commission of IGC[protected] IGC 4840090ICB0212756 Transfer to [protected] SBI IRCTC A/

                      Regards,
                      Sapna Katiyar,
                      Sector-14, GURGAON
                      HARYANA
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      have you got your money back? same thing happened with me.
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                        S
                        sarrika
                        from Mumbai, Maharashtra
                        Sep 20, 2012
                        Resolved
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                        Address: Ahmedabad, Gujarat

                        my name is Dipesh Jain and i have an irctc account username is"sarrika".Yesterday i have resetted my password,unfortunately my new password has been sent to my email ID "[protected]@yahoo.com" updated in that account which is doesnot exists presently.kindly help me login to my account since i have booked 1 ticket in that account.

                        regards,
                        Dipesh Jain
                        Mob:[protected]
                        new email [protected]@gmail.com
                        Aug 13, 2020
                        Complaint marked as Resolved 
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                          S
                          Subir Das
                          from Chennai, Tamil Nadu
                          Sep 19, 2012
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                          Address: West Bengal

                          I have made a reservation for four passengers from kolkata station to new jalpaiguri for 26th sep 2012 through e-tickets.The tickets are not booked but the amount of rs1046 is deducted from my sbi account.So please help me how can I get the amount refunded to my account..

                          irctc ID-> subirdas14
                          sbi ref. No.- Igc9333926
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                            V
                            VKK123
                            from Raia, Goa
                            Sep 18, 2012
                            Resolved
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                            Resolved

                            Address: Pune, Maharashtra

                            I purchased two return flight tickets from Spice Jet from Kochi to Pune and back and subsequently one return ticket was cancelled and on 09 Aug 2012, the amount was refunded to IRCTC by Spice Jet. Inspite of repeated requests telephonically and through e-mail, even after a time lapse of more than one month, IRCTC(FLT) has not refunded me the amount. The transaction id is [protected]. A copy of the ticket is attached.
                            Aug 13, 2020
                            Complaint marked as Resolved 

                            IRCTC — Non refund of the Cancelled ticket amount

                            I have not got refund of the Cancelled ticket amounts from Irctc for the following two cases.

                            Case 1 :
                            Cancellation date - 01-Sep-2008
                            PNR [protected]
                            Amount Rs.4116/-

                            Case 2 :
                            Cancellation date - 16-Aug-2008
                            PNR [protected]
                            Amount Rs.390/-

                            I have followed up with Irctc customer care thru phone - 1 time & by Mail ([protected]@irctc.com) more than 5 times.

                            All my attempts are in vain.
                            I have not got refund of the following cancelled ticket in my canara bank account though IRCTC is saying that it is refunded with transaction ID: [protected].

                            PNR no: [protected]
                            Amount: 1365/-

                            The amount is still not credited in my bank account.
                            The problem is informed to [protected]@irctc.co.in and [protected]@irctc.co.in but no solution found.
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                              K
                              krishnabfw
                              from Mumbai, Maharashtra
                              Sep 18, 2012
                              Resolved
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                              Resolved

                              Address: Karnataka

                              Sir,

                              As Details given below, Booked tickets on the below mentioned dates and on next day of the ticket booking extra money as commission was deducted from my SBI account without my authorization.. kindly do the needful to prevent any such incidences in future and to return my unnecessarily deducted money...
                              Date Description Ref. No

                              15-Sep[protected]Sep-2012) TO TRANSFER
                              INB Commission of IGC8351323- IGC8351323ICB1394815 TRANSFER TO [protected] SBI IRCTC COMMISION A/

                              Regards,
                              Ramakrishna,
                              Bangalore,
                              [protected]@gmail.com
                              Aug 13, 2020
                              Complaint marked as Resolved 
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                                R
                                rajeev17171
                                from Mumbai, Maharashtra
                                Sep 14, 2012
                                Resolved
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                                Resolved

                                Address: Andhra Pradesh

                                Hi,
                                I am Rajeev Uppala, I am trying to book a ticket from Kesamudram(KDM) to tirupati(TPTY) on 14 oct 2012 through e-ticket, After click on payment mode money was deducted from my account but session as expired. How can i get the ticket or else money back? Please give me quick responce as soon as possiblie. Thanks in advance.

                                Thanks & Regards,
                                Rajeev Uppala,
                                rajeev.[protected]@gmail.com,
                                [protected].
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                it will automatically refunded in your account
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                                  tour4sandy
                                  from Mumbai, Maharashtra
                                  Sep 12, 2012
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                                  Address: Bilaspur, Chhattisgarh

                                  sir i forgot my online railway reservation password. i had send complaint many times. .i have received a password - ttm 141 but using that password i m unable to print booked ticket so kindly help me by sending me a new password to my email id- [protected]@gmail.com
                                  sir i forgot my online railway reservation password. i had send complaint many times. .i have received a password - ttm 141 but using that password i m unable to print booked ticket so kindly help me by sending me a new password to my email id- [protected]@gmail.com
                                  Dear Sir,

                                  I am forgot my password.
                                  I am trying to find my password through forgot password wizard.
                                  But this wizard say's, YOUR PASSWORD COULD NOT RESET, even i give right answer.

                                  Please Look In To The Matter. i complaint.many time my user id tour 4sandy email [protected]@gmail.com.
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                                    T
                                    T K RAO
                                    from Kanker, Chhattisgarh
                                    Sep 12, 2012
                                    Resolved
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                                    Resolved

                                    MY WIFE BOARDED KARNATAKA SAMPARK KRANTI TRAIN NUMBER 12650 AT NAGPUR ON 11.9.12,COACH NO.B1, BIRTH NO 9,SHE WAS NOT PROVIDED BLANKET BY ATTENNDENT,USED BED SHEETS GIVEN TO HER. WHEN SHE DEMANDED FOR BLANKET.THE ATTENDENT TALKED RUDLY.MY REQUEST IS TAKE ACTION AGAIST THE ATTENDENT FOR HIS NEGLIGENCY TO SERVE THE PASSENGER UNDER INDIAN RAILWAY ACT.
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
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                                      R
                                      reachnrjn
                                      Sep 7, 2012
                                      Resolved
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                                      Resolved

                                      Address: Bangalore, Karnataka

                                      Sir/Madam.
                                      I was booking ticket from Kurnool Town (KRNT) to Yelahanka (YNK) on 3th september, 2012. Unfortunately, due to some technical reasons transaction got failed. The amount 1168 was deduced from my account. I booked through SBI credit card using AXIS credit option and i did not received the ticket. IRCTC website is showing that the transaction was failed. Please help me to get that amount back to my account. Bank official saying that transaction is successful from bank side. Transaction ID : [protected] Please refund the amount or let me know to whom to contact for further details.

                                      Thanks,
                                      Niranjan Patil
                                      Aug 13, 2020
                                      Complaint marked as Resolved 

                                      Ticket Booking — Failed booking, but amount deducted from my account

                                      Hello,

                                      I am booked my ticked in 2662 POTHIGAI EXP on 15/10/2009. I am paid through my Indian bank debit card.
                                      For my transaction amount deducted from my account, but ticket not booked. My transaction id is [protected]. Can i get my amount. Did you refund my amount. Where do i get my amount. Please send me about these details.

                                      Railway Ticket — amount deducted from my account

                                      08.12.09
                                      Dear sir

                                      I tried to book ticket on 07.12.09 . The more details are as under.

                                      Name in favor of ticket booked: Anuradha Gupta ,Female-27
                                      Date of booking: 07.12.09
                                      Train No. & Name: 8234,Bilaspur to ujjain ,
                                      Boarding date:14.12.09 ,3rd ac
                                      A/c used :SBI debit card

                                      due to server error my amount has been deducted from my account but ticket is not booked.My amount of Rs 903=00 is debited from my SBI account on 07.12.09 .Kindly do the needful so that this amount can be credited in my account.
                                      Please do the needful.

                                      Regards

                                      Amit gupta
                                      [protected]
                                      IRCTC is a good service.
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                                        puliguju
                                        from Kolkata, West Bengal
                                        Sep 6, 2012
                                        Resolved
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                                        Resolved

                                        Address: Guntur, Andhra Pradesh

                                        sir my name pulugujju.srikanth, i registered irctc account but given password lost and given gmail account is also deleted sir. again i will tried to register on same phone number but it is not registering, on the screen showing that THIS CONTACT NUMBER(+91 [protected]) IS ALREADY REGISTERED.so please provide me the information about this problem sir.
                                        my gmail is pulugujju.[protected]@gmail.com
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
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