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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 9, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

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1800 111 139
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513
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+91 44 2530 0000
305
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+91 11 3934 0000
138
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Mobile
+91 11 2331 1263
301
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+91 11 2331 1264
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Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 491

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K
Karthick.icwa
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund of failed transaction

Address:Erode, Tamil Nadu

I tried to book ticket in IRCTC and the transaction failed.But even after 5 days since transaction my bank account not credited with refund and also in IRCTC the status showing settlement done....
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N
nakoda
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

POOR SERVICE IN PREMIER CLASS

Address:Pali, Rajasthan

Subash Bhandari


to Gm, agm, secygm, secypg, spro, psgm


Date :- 18th May 2012.
Respected Sir/Mam
Mr. Subhash Bhandari
Pune

Subject :- Complaint against Bad / poor services of Indian railway.

Respected Sir Madam,
I...
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R
rashmikatt
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

IRCTC not working

Address:Chennai, Tamil Nadu

IRCTC not working and we are unable to book ticktes.... its been happening every day for me..... please do something.. its displying as " INTERNET EXPLORER CANNOT DISPLY THE WEB PAGE"...
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N
nishant.sngl
from Pune, Maharashtra
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Bad response of irctc.co.in

Hi,

This is regarding the unusual response of the irctc.co.in web site of Indian Railways. Although this issue is already known to everyone, but no one is taking any action regarding to it.
The tatkal facility on this website is very disappointing. One can't book a ticket Online for tatkal. This gives good inspiration to the railway ticket agents which are asking for high rates for each ticket. This will be a good...
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M
Maulik Mehta
from Mulund, Maharashtra
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Doesn't work for Tatkal

IT never works for takal booking.... the site gets hang in from 8 AM..... no matter from where u login or how fast internet connection you use.

This is pure because of agents... railways officials have sold it already..... *&@$*&@$*&@^*&@

Even it says Service not avaualbe few times.....

One of the news channel had bought this up... but now they are paid also... so no more action...
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P
prudv32
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

online ticket booking

Address:Rangareddy, Andhra Pradesh

Today (07/06/2012) I have done an online transaction to purchase a e-ticket. Unfortunately after the payment was made through ANDHRA BANK, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?com.broadvision.session.new=Yes&" came up without giving me the confirmation of the payment and neither the ticket is generated.

This is really embarrassing situation and IRCTC is expected...
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S
SHARMA RAKESH KUMAR
from Manali, Himachal Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

EMAIL & MOBILE VERIFICATION CODE

Address:Bilaspur, Himachal Pradesh

dear sir, my email id mobile number is ms.[protected]@rediffmail.com and +[protected] respectively,which is already registered with irctc but i,have no Email & mobile verication code/OTP ,in the absence of two verication code ,i am unable to book train ticket.kindly help me....
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S
shweta1710
from Chandigarh, Chandigarh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

by mistake cancellation of ticket

Address:Chandigarh

my PNR no. is [protected] and transaction id is [protected] and date of journey is[protected]. I have booked a tatkal ticket from chandigarh to delhi vide train no.12312 (2 AC) but the ticket got cancelled by mistake during our process of checking status. The journey is very important to us due to some family problems. Kindly return us our tickets so that we can travel against the same booking and do not suffer the financial loss for such unwanted...
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M
murugan9385
from Ramanathapuram, Tamil Nadu
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Amount deducted but not yet booked

Address:Coimbatore, Tamil Nadu

Dear Sir,
I have booked a Train ticket in SL class in Tatkal system through IRCTC.

Train No.: 16042
Reservation Date & Time :01-Jun-12 08.30 AM
Date of Journey : 02-Jun-12
Transaction ID: [protected]
Deducted Amount : Rs.282+ Rs.12 = Rs.294

While my booking, Amount is deducted from My Corporation Bank account through Netbanking.

Banking Detail
Payment...
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A
anusandan
from Dhari, Gujarat
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

wrong debit of amount

My SBI account no. is [protected]. On 28 May 2012 during one of the internet bookings on IRCTC site, i wanted from Bangalore to Hyderabad, the ticket was not confirmed and the transaction was invalid. however, Rs. 4620/- has been deducted from my bank account due to some problem. Irequest the said amount to be credited back to my abovee mentioned account immediately....
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J
jeevanps
from Irinjalakuda, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

AMOUNT DEBITED IN BANK ACCOUNT BUT TICKET NOT BOOKED

Address:Madurai, Tamil Nadu

I HAD ON 28.05.2012 AND ON 30.05.2012 BOOKED TRAIN TICKETS[E-TICKETS] BY USING DEBIT CARDS OF CANARA BANK AND ON THE ABOVE DATES THOUGH THE FOLLOWING AMOUNTS WERE DEBITED MY RESPECTIVE SAVINGS BANK ACCOUNTS , TICKETS HAD NOT BEEN BOOKED AND NO AMOUNT FOUND TO HAVE BEEN REFUNDED IN THE ABOVE SAID SB ACCOUNTS TILL DATE

TRANSACTION ID:[protected]- DATE OF BOOKING:28.05.2012- AMOUNT DEBITED IN MY SB ACCOUNT1007.111.027904 WITH CANARA...
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C
chandiwalpritesh
from Aurangabad, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

PAYMENT OPTION

Address:Aurangabad, Maharashtra

irctc mobile booking :- at the time of payment irctc shows only one bank Citi Bank. Why ? if i have other internet banking option then what to do ? when i approched to customercare then they said that you need to account with citi bank. it is not fair. how it can be possible to everyone to open bank account with citi bank. i request to add all bank which is available at the time of booking through pc internet. secondly how many time is decided...
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J
johnsonseejay
from Kunnamangalam, Kerala
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

money will be debited, ticket not booked

There is no way to reach [protected]@irctc.co.in. all mails of complaints are automatically rejected, they have adjusted the server to this so no problem

This message was created automatically by the mail system (ecelerity).

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

>>> [protected]@irctc.co.in...
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A
aeagarwal
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No money refunded in tatkal booking while the status was WL

Dear Authorities,

On 28th May 2012, I booked a Tatkal ticket for the train Rajkot Secundrabad express(Train Number 17017) boarding pune junction reservation upto Begumpet in 2nd AC.

The time I logged in on www.irctc.co.in , the status for the 2nd AC in TATKAL QUOTA was "WL/AVAILABLE". TIll the payment gateway page, it was sowing the same available status.

But, as my ticket got booked,...
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S
shashankdubey13
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Money deducted twice ..tickets not booked

Address:Lucknow, Uttar Pradesh

Dear sir / madam,

On 26th i was trying to book a ticket in Chitrakoot express from LJN to JBP.
Twice money was debited from my account and tickets were not booked..

REFUND is still awaited.

Attaching receipt :

Account Number [protected]
Transaction Date 26/05/2012
Transaction Amount INR 689.24
Transaction Type DR
Transaction Description ...
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M
muthu_35
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

lazy server and responsible in charge of irctc organisation

Address:Tiruvallur, Tamil Nadu

Dear Sir,

I have try to book a ticket from 7.50 am to 8.50 am on[protected]. But even for that single ticket I didn't got till now. It is while starting Available seats are 259 in pothigai express from chennai egmore to Srivilliputtur on[protected] at 8.01am status. And at 8.05 am Available seats become 34. And even I couldn't login their site. The error came after login (Reload page later error). That lazy...
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P
pankaj kr pathak
from Sikar, Rajasthan
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ticket not booked but fare transfer from my a/c

Address:Varanasi, Uttar Pradesh

on 25 may 2012 i was trying to book a ticket from irctc but due to some reason it was not booked and ticket amount debited from my s b i account refference i d pos prch pos[protected]ircrc. kindnly make credited my unbooked amount of money which has been unnecessaryily debited from sbi a/c no. [protected] shopping centre varanasi branch...
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K
krishnasish
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Unable to book Tatkal tickets online

Address:New Delhi, Delhi

Hi I am trying to purchase Tatkal tickets from NDLS to Howrah / Sealdah from 26th May 2012 onwards. First I have tried to get ticket's from railway reservation counter, where found front lines are captured by 50-60 persons, "Dalal" requesting to purchase tickects from them with extra charges & also confirmed they can provide 100% confirmed tickets. 2nd day while tried to purchase tickets online found "service unavilable...
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D
dvrpatnaik
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund amount

Address:Hyderabad, Andhra Pradesh

sir,i booked a ticket on 8 april 2012,pnr no [protected],transaction id no [protected]. due the some reason i cancelled the ticket on 17 may 2012.but i didnot get my refund amount still now.pls refund my amount as soon as possible....
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K
KPR.TNV
from Suchindram, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

ticket booking amount withdrawn one more time

Address:Tirunelveli, Tamil Nadu

IRCTC THROUGH MY FAILDED TRANSACTION DETAILS MY AXIS BANK ACCOUNT NO [protected],
IRCTC LOGIN ID kumar3045, TRANSACTION DETAILS ; TRANSACTION ID ; [protected] CANCELLED DATE 18/05/2012, REFUND AMT. 716. REFUND STATUS ; REFUNDED. RECEIPT NUMBER ; [protected]. REFUND DATE 22/05/2012 ACRONYMS ; APPROVED ; APPROVED FOR REFUNDED . REFUNDED; REFUNDED IN ACCOUNT. BUT BANK TELL ME TRANSACTION IS CORRECT. PLEASE KINDLY REQUEST...
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