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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Jun 8, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 491

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D
deepak9797
Oct 6, 2012
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Address: East Singhbhum, Jharkhand

www.irctc.in ID- rohitswim ke dawara maine 05/10/12 morning 6:40 me kanpur se ranchi tak rajdhani me ticket karaya mere bank account se 5285 nikal gaya magar ticket nahi huaa Ref. No. [protected]IGD2523058 TRANSFER TO [protected] SBI IRCTC COLLECT.
ticket v nahi huaa aur mera paisa v wapas nahi aya.
NAME- DEEPAK SINGH
PHONE-[protected]
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    Puthucode.sundaram
    from Bengaluru, Karnataka
    Oct 5, 2012
    Resolved
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    Resolved

    Ref PNR NO [protected],for journey from Trissur to visakhaaptnam date of journey 14 Feb 2012, vide this ticket i have booked ticket for self and wife. On the day of travel my wife's ticket was still in W/L and so she did not travel. Since it was a W/L even after the train reached Trissur my start station the TTE informed me that he is ticking only A1/42 and he wrote A1/42 on the top of the ticket and signed. the ticket is still with me if required for verification by you. My wife subsequently had to travel by air on16 Feb 2012 vide Spice jet Ticket no 589-[protected] and PNR KHIZEN and the air ticket is also available with me. After reaching my destination I filed TDR on 16 Feb 2012 vide Ref No ekt[protected].
    Aug 13, 2020
    Complaint marked as Resolved 
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      Y
      ypraheja
      from Delhi, Delhi
      Oct 1, 2012
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      Address: Pune, Maharashtra

      I tickets PNR no.[protected] Trans No.[protected] Ex Pune To SC in the name of Y PRAHEJA M-73 & RAMMA
      KUMARI FEMALE-67 were got reserved on line through credit card on16/09/12 on my Pune address ie. M-1o1,
      Grevillea Magarpatta city,Pune-411028 But jouney was preponed.Tried to cancel the i ticket on line. There is no
      provision to cancel the ticket on line to get the refund as per rules.
      Y P RAHEJA
      37,PRIMROSE, L&T SERENE COUNTY,
      gachibowli,HYDERABAD-500032
      (M)[protected]
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        K
        Kailash nath Bihari
        from Chandigarh, Chandigarh
        Oct 1, 2012
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        Address: Puri, Odisha

        Subject-
        Complain against PNR -[protected] ,[protected] ,[protected] ,[protected] for non travelling in Purshottam Exp/No-12802 on 25-sep-2012
        due to late arrival of Danapur Tata Exp.

        Dear sir,
        we the passenger were travelling on 25-sep-2012 from jasidih railway station to Tata by Danapur Tata Express, but the train was 3 hours late and reached at Tata in 9:30PM for which we all the 22 number of passengers failed to board in Purshottam Express at Tata to Puri against the above PNR No in the Train No 12802/ Purshottam Express. Further we travelled from Tata to puri by bus on the next day on 26-sep-2012 .
        So we request you , to refund the ticket fare for the above passengers as we could not travelled on 25-sep-2012 by Train No 12802/ Purshottam Express from Tata to puri .

        Thanks and Regards.

        Kailash nath Bihari
        Phone No [protected]
        Email Id- kirtisunder.[protected]@gmail.com
        sir,
        i want some reply from you.please send me the steps to refund the charges due to Non travelling against above PNR numbers
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          S
          sriini78
          from Bengaluru, Karnataka
          Sep 30, 2012
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          Address: Bangalore, Karnataka

          Sir,

          I booked a ticket and cancelled subsequently. The TDS details are as follows:
          Transaction ID: [protected]
          PNR: [protected]
          TDR Filed Date: 21-Feb-2010
          Current Status: Forwarded To Railway

          Even after 2.5 years the IRCTC do not respond with regard to status of refund.
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            P
            parmesh02
            from Korba, Chhattisgarh
            Sep 30, 2012
            Resolved
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            Resolved

            Address: Korba, Chhattisgarh

            To,
            IRCTC

            Parmesh Kesharwani Send email on 30 Sep 2012

            MONEY CHARGED ,TICKET NOT RECIEVED

            HI

            On 30 Sep 2012, I have booked an online ticket for train number 12853
            AMARKANTAK EXP from BILASPUR to JABALPUR boarding on 12th Dec 2012 for Parmesh MALE 42 Years of age , Sweety FEMALE of age 35 YEARS, Tanisha FEMALE of age 9 YEARS & Arnav MALE of age 13 YEARS . Unfortunately after the payment was made through SBI ATM cum DEBIT card payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon... came up without giving me the confirmation of the payment and neither the ticket is generated.The money ( Rs 1889.00 ) has already been debited from my wife's SBI savings account, but I have not received ticket confirmation.

            I request IRCTC to help me at the earliest and refund the same amount.

            Expecting a reply as soon as possible.

            Yours Sincerely
            Parmesh Kesharwani
            +91 [protected]
            Email ID : [protected]@yahoo.com
            My wife's S.B.I. ACCOUNT NO IS - [protected]
            Aug 13, 2020
            Complaint marked as Resolved 

            IRCTC — Money charged for not given ticket

            on 9/03/2011 I have done an online transaction to purchase a ticket on 11014, LOKMANYA TT EXP from Salem Jn to Pune 6/06/2011. Unfortunately after the payment was made through SBI payment gateway, that page expire without giving me the confirmation of the payment and neither the ticket is generated. Then again i booked same ticket. I have checked my SBI accout through ATM, i found money was taken for failure ticket also.

            This is really embarrasing situation and IRCTC is expected to help me at the earliest with the amount.

            Expecting a reply as soon as possible.

            Thanks and Regards,
            Raja.L
            Call me: [protected] my email ID ([protected]@gmail.com)

            IRCTC — money charged

            my name is jigmet Angchuk
            EMAIL ID:- [protected]@gmail.com
            today i have being charge for amount INR. 658, because i was trying to book e-ticket through IRCTC web site. i didn't get any PNR no. for the ticket but and my ticket is not booked even i didnt recieve any conformation through mobile no.
            i was trying to booked tatkal ticket from DELHI TO JAMMU
            Train name:-Jammuna Express
            Date of journey:- 7/4/2011
            mode of payment through SBI ATM
            ATM Card no:[protected]
            made payment on 6/4/2011

            above i have given enough information to look into my matter.. and also disclose some confidential detail. this would help you in solving my issue..
            so kindly reply me asap.
            u will got ur money back after 3 days dnt worry!
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              J
              JAGDISH BARAPATRE25
              from Bengaluru, Karnataka
              Sep 30, 2012
              Resolved
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              Resolved

              Address: Delhi

              R/Sir,
              I cancel my ticket dated 29/06/2012 and same day i TDR file but till now my refund not return. As per IRCTC rule TDR file ticket refund Within 90 days. But till now my refund not return. TICKET PNR NO.-[protected].
              Pls solve my problem and refund my money.
              Thankful to you,


              your's
              JAGDISH BARAPATRE.
              Aug 13, 2020
              Complaint marked as Resolved 
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                A
                abhay_vin
                from Hyderabad, Telangana
                Sep 30, 2012
                Resolved
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                Address: Andhra Pradesh

                I booked a ticket from irctc.co.in yesterday and right amount was deducted from my SBH acoount but today i notices extra money was deducted from my account without my approval how is that possible, I want my money back below is the information of the unauthorized transaction. Please look into this.
                (30-Sep-2012) TO TRANSFER
                INB Commission of IGD1245489- IGD1245489ICB2309641 TRANSFER TO [protected] IRCTC COMMISSION A/C 10.00

                Regards
                Abhay Vinayak
                IIIT-Hyderabad
                GAchibowli, Hyderabad
                Aug 13, 2020
                Complaint marked as Resolved 
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                  H
                  harisankarc
                  from Kharagpur, West Bengal
                  Sep 29, 2012
                  Resolved
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                  Address: West Bengal

                  As Details given below, I Booked tickets on the below mentioned dates and oafter 2 days of the ticket booking extra money as commission was deducted from my SBI account without my authorization.. kindly do the needful to prevent any such incidences in future and do return my unnecessarily deducted money...

                  23-Sep[protected]Sep-2012) TO TRANSFER
                  INB IRCTC Railway tkt booking [protected]IGD0197940 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 1,205.00

                  23-Sep[protected]Sep-2012) TO TRANSFER
                  INB IRCTC Railway tkt booking [protected]IGD0197147 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 1,444.00

                  25-Sep[protected]Sep-2012) TO TRANSFER
                  INB Commission of IGD0197147- IGD0197147ICB2003606 TRANSFER TO [protected] SBI IRCTC COMMISION A/ 10.00

                  25-Sep[protected]Sep-2012) TO TRANSFER
                  INB Commission of IGD0197940- IGD0197940ICB1996335 TRANSFER TO [protected] SBI IRCTC COMMISION A/ 10.00


                  Please do the necessary

                  Thanking you
                  Harisankar C.
                  Aug 13, 2020
                  Complaint marked as Resolved 
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                    B
                    bibhascbarman
                    Sep 27, 2012
                    Resolved
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                    Resolved

                    Address: Nadia, West Bengal

                    sir
                    I want to cancel my old Registration & make a Fresh Registration Please help me out.

                    thank you


                    BC Barman
                    Aug 13, 2020
                    Complaint marked as Resolved 
                    sir
                    I want to cancel my old Registration & make a Fresh Registration Please help me out.

                    thank you

                    Pramod Dubey
                    [protected]
                    Mail Id: [protected]@rediffmail.com
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                      A
                      ashok1a
                      from Gurgaon, Haryana
                      Sep 27, 2012
                      Resolved
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                      Address: South Delhi, Delhi

                      Hi sir ,
                      I am unable to book my railway reservation ticket by HDFC credit card since 60 days when try to book, DFF box is not available , DFF option is blank ,no any issue by book any debit card or net banking , Please check and do the need full.
                      Thanks and Regards
                      Ashok Sharma
                      Contact no -[protected]
                      Aug 5, 2021
                      Complaint marked as Resolved 

                      Indian Railways — unable to book ticket using credit card

                      Sir,
                      I am Suresh Kannabiran holding a valid id in irctc. I have booked the tickets in the past. But recently I am unable to book my tickets using my credit card.
                      I don’t know the reason. Please help me out is there any problem in credit card or in the server. I am holding ICICI credit card. My email id is [protected]@yahoo.co.in
                      Sir Please may I know the reason.
                      Thank You
                      Suresh
                      Hi,

                      We are sorry We have made a note of your email id. We'll contact you and work to address your issue at the earliest.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        suji.sai2888
                        from Pune, Maharashtra
                        Sep 26, 2012
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                        Address: Visakhapatnam, Andhra Pradesh

                        hai sir,

                        Previously i made a complaint for forgot irctc password in this site and i also provided my personal information like my number.Now its a security concern when i am typing my name on google it display my total information with my number through your site.so, i request you to remove my number in that compalaint list or that complaint.
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                          L
                          lawakesh20
                          from Chennai, Tamil Nadu
                          Sep 26, 2012
                          Resolved
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                          Resolved

                          Address: Damoh, Madhya Pradesh

                          [protected] via by online sbi login
                          IRCTC BOOKING AND TRANSECTION DETAILS ARE AS FOLLOWING AS PER ONLINE AVAILABLE STATEMENT IN SBI ONLINE BANKING.
                          N
                          G AND TRANSECTION DETAILS ARE AS FOLLOWING AS PER ONLINE AVAILABLE STATEMENT IN SBI ONLINE BANKING.

                          SL NO. DATE NARRETION REF/CHEQUE NO DEBIT

                          1 20.09.12 TRANFER INB IRCTC Railway tkt bookig [protected]IGC9633594 6600
                          TRANSFER TO [protected]
                          SBI IRCTC COLLECT
                          2 20.09.12 TRANFER INB IRCTC Railway tkt bookig [protected]IGC9634148 6600
                          TRANSFER TO [protected] SBI IRCTC COLLECT
                          3 22.09.12 TRANFER INB IRCTC Railway tkt bookig [protected]IGD0045696 3280
                          TRANSFER TO [protected]
                          SBI IRCTC COLLECT
                          4 22.09.12 TRANFER INB IRCTC Railway tkt bookig [protected]IGD0046296 3160
                          TRANSFER TO [protected]
                          SBI IRCTC COLLECT

                          TRANSACTION WAS FAILED AND AMOUNT 3160 WAS RETURN BACKED TO MY A/C.

                          I didn't share my online SBI login and password with any one and this can be done only by Haking my online SBI login and password. This is the case of CYBER CRIME and someone has hake my online sbi login and password.

                          I have some Preliminary action detail are as following.

                          1. Changed my online sbi login and password.
                          2. Report on local police station:- but local police are not accepting my complain report/ FIR and misguiding me.
                          3. Complain on SBI main branch, damoh.

                          KINDLY TAKE NECESSARY ACTION TO STOP CYBER CRIME WHICH MAY STOP PROGRESS OF NATION AND INDIVIDUAL. AND HELP TO RELEASE MY THEFT AMOUNT

                          WITH REGARDS

                          LAWAKESH PRASAD SHARMA
                          Mob No.:- [protected]

                          C-Address: Q. No-B-1/2,
                          POWERGRID COLLONY
                          400/220 KV SUB-STAION.
                          DAMOH-SAGAR ROAD
                          VILLAGE:- KAURASA
                          PIN:- 470672 (M.P.)
                          Aug 13, 2020
                          Complaint marked as Resolved 

                          SBI — irctc ticket refund

                          DEAR SIR/MADAM,
                          I WAS BOOKING MY RAILWAY TICKET THROUGH IRCTC SITE, BUT DUE TO SOME
                          REASON MY TICKET NOT BOOKED.I BOOKED MY TICKET THROUGH SBI INTERNET BANKING.I WAS BOOKING MY TICKET FROM PUNE JN. TO ROURKELA JN. TRAIN NO. 12129 ON 28 APRIL 2011 AND DATE OF JOURNEY IS ON 30 APRIL 2011.
                          AFTER THAT I COMPLAIN TO SBI CUSTOMER CARE , WHERE I GOT *COMPLAIN
                          NO.AT[protected] ON 28 APRIL 2011. ON 30 APRIL 2011 I CHECK MY COMPLAIN
                          STATUS THROUGH SBI CUSTOMER CARE ,THEY TOLD ME YOUR QUERY WAS CLOSED. BUT MY
                          AMOUNT(RS.463) REFUND IS NOT DEBIT ON MY ACCOUNT(A/C NO.[protected]) .
                          SIR/MADAM KINDLY PAY ATTENTION ON MY QUERY.


                          THANKING YOU.



                          SUBIR PRASAD
                          A/C NO. [protected]
                          BRANCH. CHINCHWAD (PUNE)
                          AMOUNT-Rs. 463.
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                            K
                            Kavita Jaggi
                            from Noida, Uttar Pradesh
                            Sep 26, 2012
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                            I purchased 4 tickets for travelling Delhi to Jabalpur (Train 12412, Gondwana Express) on 22.06.2012 through the agency 'Rahii Tours & Travels Waltrav International Online Suvidha' for 3 rd ac. Out of which 2 tickets were confirmed and 2 were under partial waitliste. My name 'Kavita Jaggi' was under partial wait list. I did not travel due to absence of confirmed ticket. I informed the agency to file TDR immedeatly and they did also. The TDR filed has transaction id [protected] with PNR no. [protected] dated 25.06.2012. After 3 months since them, I contacted the booking agent and he informed that my TDR refund has been rejected. I dont understand how is it possible since I did not travel on that date. Pls look into the matter and resolve asap, this is really frustating.

                            Kavita Jaggi
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                              GSJAYANT
                              from Chennai, Tamil Nadu
                              Sep 25, 2012
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                              Address: Madhya Pradesh

                              Sir,
                              Today I boocked my e ticket online through my credit card no [protected] on www.irctc.co.in. My card account was debited by Rs.353 to wards ticket booking.BUT my PNR for ticket booking was not generated.Kindly get it credited back to my account.
                              THANKS
                              With regards


                              Rahul kumar
                              [protected]
                              Dear Sir,

                              I had tried to booked ticket thru IRCTC.CO.IN website but due to net connection failure the trasaction failed and could not get complete.three times Although my bank account was debited but ticket did not get booked. The details are as follows :

                              Transaction ID : [protected] or [protected] or [protected]
                              Train No : 14553
                              Train Name : HIMACHAL EXP.
                              From : Station (DLI) To Station (KART)
                              Date Of Journey 23-May-2011Class SL
                              Boarding : DELHI JN (DLI)
                              Resv Upto : KIRATPUR SAHIB(KART)
                              Date Of Booking 04 OR 05 -May-2011
                              Total Fare Rs 332+332=664.00
                              Refund Details
                              Approved : Approved for Refund
                              Sent for Refund : Refund Instructions given to Bank
                              Refunded : Refunded in Account


                              I have still not received refund for the failed transaction in my bank account. Kindly put up my case with respective authorities and pls arrange for a refund of my money.

                              Regards,

                              arvind gupta
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                                PKSINGH1964
                                from Pune, Maharashtra
                                Sep 24, 2012
                                Resolved
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                                Resolved

                                Address: Maharashtra

                                TODAY BOOKED A TICKET ON ICICI DEBIT CARD FROM WASHIM TO AKOLA BY TRAIN NO.17639 BUT TRANSACTION SHOWED FAILURE .TRANSACTION NO.[protected] DATED 24/9/12.THE AMOUNT DEDUCTED FROM MY A/C WITHOUT BOOKING TICKET & NOT SHOWING REFUND ALSO IN MY A/C.
                                KINDLY REVERT THE CLARRIFICATION ON MAIL AT THE EARLIEST.

                                Thanks & Regards.
                                For, Confidence Petroleum(I) ltd.

                                P.K.SINGH
                                SR.MANAGER(PROJECTS)
                                [protected]
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                sir

                                am booking tatkal ticket and i fill all detail and in transaction process i fll my all details but in between transaction is failed but my money is debited form my A/C ...today is 3rd day i didn't got my money return form IRCTC

                                Ticket ID= [protected]
                                Train No: 11016
                                GKP TO LTT
                                Booking Date: 2- Dec -2014
                                Amount: 3217.24

                                Plz do something

                                Thanks
                                Manish Mourya
                                [protected]
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                                  S
                                  sapna katiyar
                                  from Gurgaon, Haryana
                                  Sep 21, 2012
                                  Resolved
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                                  Resolved

                                  Address: Gurgaon, Haryana

                                  Sir,
                                  As Details given below, Booked tickets on the below mentioned dates and on next day of the ticket booking extra money as commission was deducted from my SBT account without my authorization.. kindly do the needful to prevent any such incidences in future and to return my unnecessarily deducted money...
                                  Date Description Ref. No
                                  8 Sep-2012, INB Commission of IGC[protected] IGC 6903239ICB089544 Transfer to [protected] SBI IRCTC A/C
                                  8 Sep-2012, INB Commission of IGC[protected]IGC 6904398ICB0876217 Transfer to [protected] SBI IRCTC A/C
                                  28 Aug-2012, INB Commission of IGC[protected] IGC 4840090ICB0212756 Transfer to [protected] SBI IRCTC A/

                                  Regards,
                                  Sapna Katiyar,
                                  Sector-14, GURGAON
                                  HARYANA
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  have you got your money back? same thing happened with me.
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                                    S
                                    sarrika
                                    from Mumbai, Maharashtra
                                    Sep 20, 2012
                                    Resolved
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                                    Resolved

                                    Address: Ahmedabad, Gujarat

                                    my name is Dipesh Jain and i have an irctc account username is"sarrika".Yesterday i have resetted my password,unfortunately my new password has been sent to my email ID "[protected]@yahoo.com" updated in that account which is doesnot exists presently.kindly help me login to my account since i have booked 1 ticket in that account.

                                    regards,
                                    Dipesh Jain
                                    Mob:[protected]
                                    new email [protected]@gmail.com
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
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                                      S
                                      Subir Das
                                      from Chennai, Tamil Nadu
                                      Sep 19, 2012
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                                      Address: West Bengal

                                      I have made a reservation for four passengers from kolkata station to new jalpaiguri for 26th sep 2012 through e-tickets.The tickets are not booked but the amount of rs1046 is deducted from my sbi account.So please help me how can I get the amount refunded to my account..

                                      irctc ID-> subirdas14
                                      sbi ref. No.- Igc9333926
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                                        VKK123
                                        from Raia, Goa
                                        Sep 18, 2012
                                        Resolved
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                                        Resolved

                                        Address: Pune, Maharashtra

                                        I purchased two return flight tickets from Spice Jet from Kochi to Pune and back and subsequently one return ticket was cancelled and on 09 Aug 2012, the amount was refunded to IRCTC by Spice Jet. Inspite of repeated requests telephonically and through e-mail, even after a time lapse of more than one month, IRCTC(FLT) has not refunded me the amount. The transaction id is [protected]. A copy of the ticket is attached.
                                        Aug 13, 2020
                                        Complaint marked as Resolved 

                                        IRCTC — Non refund of the Cancelled ticket amount

                                        I have not got refund of the Cancelled ticket amounts from Irctc for the following two cases.

                                        Case 1 :
                                        Cancellation date - 01-Sep-2008
                                        PNR [protected]
                                        Amount Rs.4116/-

                                        Case 2 :
                                        Cancellation date - 16-Aug-2008
                                        PNR [protected]
                                        Amount Rs.390/-

                                        I have followed up with Irctc customer care thru phone - 1 time & by Mail ([protected]@irctc.com) more than 5 times.

                                        All my attempts are in vain.
                                        I have not got refund of the following cancelled ticket in my canara bank account though IRCTC is saying that it is refunded with transaction ID: [protected].

                                        PNR no: [protected]
                                        Amount: 1365/-

                                        The amount is still not credited in my bank account.
                                        The problem is informed to [protected]@irctc.co.in and [protected]@irctc.co.in but no solution found.
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