Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir/Madam,

I Aakash Agarwal had cancelled two tickets from Delhi to Kashipur on 18 APR 12. Both ticket amount refund to bank on 22 APR 12.But till now bank not received the refund amount. Please refund the amount in my account as soon as possible.

Below are the transaction details:

Receipt no: [protected]and transaction ID: [protected].

Respected sir,

I had booked 2 tickets from irctc and the 2 tickets were confirmed.But later due to some cause, i had cancelled the tickets before the date of journey and the ticket was cancelled and the amount was refunded. But when i enquired in the bank they said that amount was not refunded by the irctc. So i had enquired on of your office in majestic railway station and the told me to sent a mail to you and they will enquire about it.
So kindly see to the request as fast as possible.

Thank you

The below details will give a brief of the tickets

TICKET-1
FROM: SBC
TO: TCR
TRAIN NO:16526
PNR NO:[protected]
TRANSACTION ID: [protected]
DATE OF BOOKING: 12/10/2011
DATE OF JOURNEY: 06/01/2012
CANCELLED DATE: 31/12/11
REFUND DATE: 03/01/12
AMOUNT REFUNDED: 558
RECEIPT NO:[protected]
REFUND STATUS: REFUNDED

TICKET 2
FROM: TCR
TO: SBC
PNR NO: [protected]
TRANSACTION ID: [protected]
TRAIN NO:22607
DATE OF BOOKING: 14/10/11
DATE OF JOURNEY: 08/01/12
CANCELLED DATE: 31/12/11
REFUNDED DATE: 03/01/12
AMOUNT REFUND: 550
RECEIPT NO:[protected]
REFUND STATUS: REFUNDED

Hello sir/mam,
I am an employee of a company and my father is government office for whom i always have to book tatkal tickets for his job destination.but the site www.irctc.co.in never respond in need.we use to sign in from or before 8 am but it shows service unavailable every time.if it got successful in log in then it takes too much time in plan my travel.again service unavailable.and if any how ticket gets book then we showed the text on the page that conversation was broken and ticket is not booked yet.and after that rarely we get the refund money.most of the time we don't get it.this is the big problem sir.please help the irctc customers.why some people gets the reservation and y not the normal users like us are always kept aside for the service.if some how we logged in into the website after 9 am then we came to know that all tickets are booked.this is being very unfair.kindly help us and please give solution of this vital problem.
Thank you.

Hi ,

I filed TDR with IRCTC on 26th January,2011 as my father cannot travel on a group ticket due to medical reasons. I did that 8 hours before the train's departure from the station and chart was prepared by then. I has been 3 months and I din't get any refund or mail. The status is still 'under verification' for past 2 months. Please help me in this.


Reference No : ekt[protected]br...

POS PRCH not paid amount to IRCTC

Respected Sir,
I have booked my ticket on[protected] with transaction[protected] &[protected] &[protected] of IRCTC online reservation services through IRCTC but my transaction is failed once while another 2 times it was successful and when i have taken mini statement of my SBBJ account it's showing 107x3 (each time 107)= 324 rupees deducted from my available balance and it's showing POS PRCH how can i get my money back in my account please do it..URGENT..!!!- Vishnu Prasad Meena

In IRCTC site I started 0730 am on 25th april to book a tatkal ticket for 26april from ahmedabad to manglore...the site slowed down, anyway i completed the whole procedure of booking then finally after the payment portal i made the payment ant page showed "
Processing.....and REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankresponse.do?...⇄

It was really an important trip for me which i missed...afterwards again i tried to book but unfortunately all the tickets were booked.

IRCTC site should be closed or developed for the betterment. or tatkal booking rights should be also given to other sites....its better to go and book at the railways counted than trying in this IRCTC site....such an important site but shame to say that poorly managed....very low standards....totally unreliable.

I bought the tatkal ticket from irctc, as it is waiting list ticket even in tatakal.

I dont know the status other than this waiting list before the boarding train as the status remained unchanged till five minutes to depart.

As I went to delhi to attend the workshop and I need to come back to hyderabad to attend the exam for my ph.D conducted by iiit -hyd.

I booked the ac- 3 tier tatakal waiting list ticket for the dakshin express on friday april 13th. I am totally helpless as the ticket was not confirmed the at least the sleeper class ticket also for me for the long journey.
The tte of the train was said I cannot board the train with the waiting list ticket, so he stopped me to board the train as I paid nearly 1600+ for it as use less.

I went to ss of the nizaamduddin station and asked his help atleast make me to go in the general compartment then the ss said its all dependent and say ask the railway police and tte for it, as I am re-directed to tte and pleaded verymuch than he said I need to pay the penalty for it as I cannot board the train.

With my requests, he guided me to rpf and said take their help and they DID not accepted my request and say the ticket is waste paper, but for your exam we help you and they said board the running train in general compartment and later if you want to change change it to other.

As the crowded general compartment, I am hanging with all my strength , I waited till agra cant, and there I shifted to physically handicapped privileged compartment to stand freely compared to general compartment.

Whole night I stood and in the early morning the compartment is having sparse people, so that I can also sit.

I sat and went to sleep, in the morning I woke up when we are reaching the bena station.

There I again asked the tte and asked his help, he said that the ticket I booked under the tatakal that to waiting list, you cannot cancel it, you cannot travel with it. So you need to pay the penalty and asked me to come in the bhopal station so get a berth.

So I went back and sat at my place and again the slept. At the bhopal statation a group of tte's raided our compartment and behaving very bad manners with women passengers and arrogantly with the people like me.
When I said I have the ticket and I need to attend the exam they man handled me and pull my collar saying that I got the ticket from agents and saying all the false story and threatened me saying that give all the money you have, I thought these the licensed robbers of the indian railway.

They grabbed the money from my purse and said it has only rs 2500, as a penalty you need to pay more, they pulled me out of the train and luggage was thrown on platform.

They took me to the tte office by holding my shirt collar and showing to other fellow tte as he caught the culprit and big fish.

All they started threatening me, that pay the penalty and leave safely to home.
They gave me some time to get more money and asked to withdraw from atm, I had two atm cardsof pnb, boi none of them worked there.

Even I showed the slips they are saying me as cunning culprit and they threaten me to go for the jail and say your address.

I said that what I had, I gave to them, even I dont have the ten rupees in my hand.

I wrote the address and waiting for their responses,

they called me and say are you educated, and asked me where I got the ticket, I said I am going to attend the exam at hyderabad on sunday, and I got the ticket from irctc website with my own online account.

They decided and send me out and asked to wait there, after 3 hours of waiting they called me and saying that you are educated and they returned me rs 1000 and say go home.

So, I made the mistake only that take the ticket from irctc in tatkal that too waiting list.

As per the waiting list rules if the ticket is not confirmed the money has to returned to the user, but for the tatkal ticket in waiting list means no cancellation of ticket.

I lost the money, I dont got the sevice, whole night I am standing and I DID not sleep well, in the morning I became the culprit and my money was indirectly looted by tte's group.

If they really want me penalty, after taking my ticket and money why dont they issued the pentaly slip??

if I book the tatkal ticket means total money is lost! is this the way of the service provider

where the prior information to me as I need to check always what is the status of it.

Even I paid money they said the ticket is waste paper, then why irctc provides the waste paper, they didnot even allow me to travel in general compartment.

I gave my debit card details, pan card details, even though I really face the brutality of the law and order with the tte.

I need the justice and I hope that this complaint will be filed as personal and as well as the pil complaint.

sir
i booked one e-ticket from lucknow to robertsganj on 20th april. when i booked, during the money transaction due to some server problem it got cancelled and i booked the ticket again. later i got two conformation messages to my mobile for the trancation. but in my irctc account only one ticket got conformed. so i am requesting you to please refund the money back, one which the ticket is not conformed
the details listed below
state bank of india
thingal nager branch
account no. [protected]
txn no. [protected]
amount . 201
passenger name: berlin p
from lucknow to robertsganj

thanking you
your faithfully
berlin

Myself Dinesh from Trichy studying M.E. My complaint is about IRCTC which is the website to book e-ticket to travel in train. For the past few months it was accessed easily and made easy booking but nowadays it makes uncomfortable in ticket booking...I don't know whether the server is slow or not responding...If any need to go anywhere and when booking is made,it always tells "SERVICE UNAVILABLE".....Make that server to be active in all time....particularly when make booking

Sir, my mobile no. is [protected].I got mobile verification,but not get any E-mail from irctc. so i can't book any ticket....

Respected Sir/Madam,
We (5 persons) booked a round trip ticket as followiing :
Dates of Journey : 03.12.2011 & 04.12.2011
To and fro : NEW DELHI Aanad Vihar Trm (ANVT) and Varanasi Jn(BSB)
Train nos. and Name : 14005 & 14006 (LICHCHAVI EXPRESS)
Transaction IDs. : [protected], [protected], [protected] & [protected]
PNRs : [protected], [protected], [protected] & [protected]
When we reached New Delhi ANVT station on 03.12.2011, we are instrcuted that the train has been cancelled for next 2 months (December 2011 and January 2012). So we cancelled the tickets on that day itself and filed TDR wide TDR Nos. IN 1112R0013142 and IN 1112R0013172. We are instructed that the refund amount will be credited into your account by 3 months.
On 08.12.2011, only one way fare of Rs. 855 and Rs. 570 had been credited into our account.
We are looking for your guidance (to get the the refnud of balance amount) or to know the status.
Thanking you.
Yours sincerely,
M.Murugan.
(one of the five passengers)

I booked two tickets on 17th April for which fare and commission were already deducted at the same time when I paid using SBI internet banking. On 19th April again two deduction of Rs.10 each (total Rs. 20) were made from my account in the name of SBI IRCTC Commission. These were unauthorized deductions from my account as I was not asked for any kind of approval nor I was anywhere even informed about it.
The details are as follows:

19-Apr[protected]Apr-2012) TO TRANSFER
INB Commission of IGA2491683- IGA2491683ICA2698003 TRANSFER TO [protected] SBI IRCTC COMMISION A/ 10.00

19-Apr[protected]Apr-2012) TO TRANSFER
INB Commission of IGA2490912- IGA2490912ICA2694355 TRANSFER TO [protected] SBI IRCTC COMMISION A/ 10.00

17-Apr[protected]Apr-2012) TO TRANSFER
INB IRCTC Railway tkt booking [protected]IGA2491683 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 785.00
(765.00 fare + 20.00 commission)

17-Apr[protected]Apr-2012) TO TRANSFER
INB IRCTC Railway tkt booking [protected]IGA2490912 TRANSFER TO [protected] SBI I.R.C.T.C. COLLECT 785.00
(765.00 fare + 20.00 commission)

Please get my money back.

sir/mam,
I have booked tickets in IRCTC website to travel in mannai express(16179) dated[protected], i booked tickets on[protected], but the payment transaction has failed and they showed some error in the server, but Rs.641 has been deducted from my account and i didn't get any ticket from irctc, now what should i do to get my money back? i have the transaction id with me.

Hi,

The below transaction has been failed,

"Ticket History
Pnr Number: 0 Transaction ID: [protected] Train No: 16669
Train Name: YERCAUD EXPRESS From Station: (MAS) To Station: (ED)
Date Of Journey: 16-Mar-2012 Class: SL Boarding: (MAS)
Resv Upto: (ED) Date Of Booking: 04-Feb-2012 Total Fare: Rs 191.00 "

and the refund also failed saying

"Refund Details
Payment Not Received From Bank "

But Payment has been done from Standard Chartered Bank

"04/02/2012 PURCHASE AT INDIAN RAILWAY CATER 15:15:12/68798 INR 191.00 "

Please help me out in this

~~With regards,
Surendhiran Krishnamoorthy

Dear Concerned
Dear Concerned

Hi I am Hiridesh Tiwari writing from Raipur, I have applied for Shubh yatra benefits through my IRCTC login & also for SBI Credit card registration with a payment made through card towards due formalities. My registration no. s [protected]

Itz been almost 10 days now, have not received any call from irctc or shubh yatra side to confirm da same & further receiving of card etc. Helpline no. r also invalid thus casting doubts over their commitment & services.

KINDLY LOOK INTO THE MATTER & MAKE IT AVAILABLE AT EARLIEST, My No. s already mentioned in registration form & further itz mentioned below too !

Thanks

HIRIDESH TIWARI
[protected]

I tried to book a tatkal ticket for my son. When i logged in it was showing available seats 104. then after putting in the passenger details it took 30mins to load the verification text. by that time the seat had gone into waiting list 38. what kind of a lame and worthless website is this??? it cannot load one verification text.. what about the inconvience caused to me and my son????

hi i m bikash jha tried to book a ticket from lsi to anvt but unable to book due to some error msg i got from ur end. my a/c has been debited and still i don't know that why ticket has not been booked . if ticket is not booked pla refund the money than pnly i can try next time.

thank u

bikash jha
cell:- [protected]

I tried to book railway ticket in tatkal through IRCTC for last one week . Unfortunately it took atleast 15 minutes to just login and after that if you search for trains it shows "Service Unavailable". this thing happen to me everytime i tried to book tatkal ticket. I hope Consumer court should take this matter seriously because most user suffer this problem everyday. This is a fraud going on with the help of software engineers who maintain the server of irctc. If this fraud is unleashed , millions of individual user will get the benifit of this service. For just the greed of few person most people are hopeless of Railway tatkal ticket.

sir i have booked a online ticket on 7-4-2012.from new delhi to varansi .money debited but ticket not bookedand money is not refunded yet. and user name by which ticket i make booking of ticket is nkrtygh. so please take action sir.

sir
yesterday(11 april 2012) i have booked 2 ticket (bhumika verma and shivani verma) from irctc website from kota to jaipur (kota - jaipur passenger 21 april) my money rs 184 is deducted from my account but the ticket is not booked therefore i request you to pls refund my money back on my pnb account [protected]