Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I HAVE APPLIED FOR IRCTC SHUBHYATRA CARD ON 31/7/08 AND PAID THE FEES ON THE SAME DAY THROUGH CREDIT CARD.BUT FAIL GET THE CARD TILL DATE.
ITS NOW ONE MONTH FROM DATE I APPLIED.
AS PER THEM CARD SHOULD REACHED APPLICANT WITHIN 14 DAYS.
WHEN I HAVE SENT MAIL TO [protected]@irctc.co.in THEY ARE ASKING ME TO SPEAK TO CUSTOMER CARE 39021212 AND WHEN I SPOKE TO THEM THEY ARE ASKING ME TO MAIL TO [protected]@irctc.co.in.SO IT HAS BECOME A VICIOUS CIRCLE.
PLEASE HELP.

I had booked seven tickets from Manmar (Jn) to New Delhi railway station for 31/03/2008 but because of thier way of printing of time, we couldn't catch that train and we have been told that you will get 50% of your money with in 3 months span of time. I forwarded my request for Refund and cancellation of my all seven tickets on 04 April 2008 and I got a confirmation mail fro etickets that w'll process your request to your concerned deptt. and you will get your money in next 90 days. I got Rs.547/= as a refund of only one ticket ( PNR No [protected])on 26/07/2008 and the amount of the rest six tickets is still pending (PNR No's- [protected]).
It is regretted to note that, five months(150 days) have already passed but my amount is still pending with IRCTC. Apart from this i am continouesly sending them the mails, but they people are not willing to reply and not willing to tell me the staus of my payments
I hope i may get a positive response after submitting my complaint in this corner..

I have been trying to resolve the issue since 15 days now. Written several mails and called up to the IRCTC customer support (non-toll free STD numbers) many times and everytime recieving same answers.

I had booked two tickets on 16th Jun 08 with total amount 1435Rs.

After the cancellation of full ticket I should be getting total 1290Rs.

I had cancelled first ticket out of these two tickets on 25th Jul 08 and I had received the refund of amount 645Rs.

Then I cancelled the second ticket out of these two tickets on 11th Aug 08. But this time I did not receive the refund of another 645Rs till date. So actually instead of receiving the total 1290Rs due to cancellation of two tickets I received only 645Rs.

I had written and talked IRCTC customer care several times but I am getting only one response to check with bank. I was given the below information from IRCTC to check with bank for refund amount:
Transaction Id [protected]
Sr# REFUND AMOUNT STATUS SETTLEMENTID
1 645.00 Refunded 65412419
2 645.00 Refunded 65412419

But the bank says that the above information is incorrect. This shows only same refund information two times. If the refund was done for two tickets at two different dates then they should have different settlementid. But as given above there is only same settlementid for both refunds.

The bank is clueless on this and IRCTC has only one same answer everytime as if they dont understand what I am trying to explain them the actual issue.

Hi,

Today i booked from Daund to Dharwar with Boarding Point as Pune. My PNR No [protected].
But the Tickets were booked with Waiting list where as there were 5 tickets avaliable from Daund.
The waiting list was for Pune Station so only i booked it from Daund,
I am charged from Daund where as they provide me Booking from Pune .
When i called the Customer Care i was told that The system is changed now and this is system

My Complaint is that when they provide Booking from boarding Station Status why are allowing to book from other Station which has confirmed Seats and also they charge with From Station and not boarding station in such cases. this is Pure Cheating from IRCTC booking site.

Please give quick Solution

Regards
Srinivas Joshi

Dear Sir

This is to informe you i booked my tiket through irctc site(i-tiket) of bhopal to lucknow in 3AC through my credit card on[protected] and PNR NUMBER IS[protected] TRAIN NUMBER 2534 BUT DUE TO TIKET NOT CONFIRMED I CANCELLED MY TIKET ON BHOPAL STATION THROUGH TDR(TICKET DEPOSIT RECEIPT) AND AS PER INSTRUCTION I COURIERED ORIGINAL RECIET VIA REGITERED POST TO JABALPUR FOR REFUND MONEY .

TODAY MORE THEN 6 MONTHS GONE BUT I DIDNT RECIEVED MY MONEY IN MY CARD.
KINDLY DO THE NEEDFULL ASAP.

MY TICKET RESERVATION NUMBER IS[protected]
PNR NUMBER[protected]
DATED[protected]
NUMBER OF PASS - 06
DESTINATION - BHOPAL TO LUCKNOW
TRAIN NUMBER - 2534
AMOUNT - 4194 RS.
PASSENGER FOIL NUMBER IS - 362243

add of dispatched TDR - CHIEF COMMERCIAL OFFICER(REFUND MONEY, WESTERN CENTRAL RAILWAY)
CIVIL LINES
INDIRA MARKET
JABALPUR-1, M.P, INDIA

Regards,


Sandeep Srivastav
Manager
ICICI Bank Ltd.
Transaction Banking | SEG-BBG
Mobile : [protected] | Landline : 0-[protected]

I had purchased the waiting list ticket from IRCTC with transaction ID [protected], but I was treated as Without Ticket Candidate in my journey. There I had paid penalty & purchased another ticket from Ticket Checker in my train. The TC told me that the ticket purchased by you is not valid & you will be getting back your money for this ticket, it will get automatically canceled.

So kindly pay back my waiting list ticket amount back to my Account Ac [protected] for the transaction id [protected], As I had paid twice for the same journey, Rs. 348 /- to IRCTC & separately in train to TC with penalty Rs. 590 /-

Details of my transaction for the ticket are as follows :

PNR-Number [protected]
Train Number 2135 Train Name PUNE NAGPUR EXP
Date 12- Aug- 2008
From Station PUNE To station NGP
Reservation upto NGP Boarding point PUNE
Class SL No of passengers 1
Charting Status CHART PREPARED
Upgraded Class

S# Booking Status Current Status
1 W/L 186 W/L 31



NOTE : I am sending this copy of mail to some higher authorities for informing them about the problems faced by passengers because of unorganized & improper work of Railway Department & IRCTC online Reservation Sites.


Thanks & regards,
Ratnapriya Borkar

There is problem with the page where it asks for the boarding point. For the passengers who are getting reservation in tatkal scheme have a problem with the boarding date. It only specifies the date of journey. The boarding date only comes after the ticket booking is done and payment is made which surprises many of them with the boarding date as I was surprised today. I lost more than Rs1000 in this process after getting it cancelled. Please...

I booked a ticket on irctc.co.in for travel from rohtak to pathankot on date 2 feb 08. However on 2 feb due to unrest regarding dera sachchaa sauda the train was routed via panipat instead of rohtak. since i could not travel by the train i sent an email to irctc.co.in and apprised them of the facts. the site replied and promised that the matter has been refered to railways and my money will be refunded in 3 months. However no refund has materialised, they have stopped replying to reminder emails and it has been 3 months over and above the 3 months that they asked for. Any suggestions on how to tackle this.

Sir,
On 24.07.2008, approx midday I booked an e-ticket through internet.
Transaction Id Was:-[protected]
PNR No:- [protected]
Date of Journey:- 24/7/2008
Class:- 2A, Quota:- Tatkal
From:- New Delhi to Lucknow
Train No & Name:- 2230/Lucknow Mail
Boarding from:- New Delhi
Boarding Upto:- Lucknow
My PAN CARD No :- ANOPP6054G

Reservation Status on printout:-
Coach No/ Seat no/Status
/0000/confirmed

Total Payment made Rs1116+Rs20 as IRCTC service charges.

Sir, at the schedule time i reached station, i approached to TTE:- Mr... Rajpal(2nd AC)which was on duty, TTE in Lucknow mail (New Delhi to Lucknow), after seen my printout of e-ticket he said that your ticket not confirmed and the paper which you are carrying just a scrap and nothing.
I several times request him for checking of PNR No or name as properly in chart which was having with them but he did not care. He warns me that I will treat as without ticket. And at last, train was passed at schedule time. I was so frustrated, harass. I was embarrassing by such TTE.
On that time I have not any tool to confirm my PNR status except mobile. At

msg:-1-1.12 pm-- PNR No[protected], W/L, 4, CK2230 LUCKNOW MAIL NEWDELHI -LUCKNOW24JUL----1.12HRS PM


msg-2-7.30 hRS :-PNR No[protected], W/L, 4, CK2230 LUCKNOW MAIL NEWDELHI -LUCKNOW24JUL



MSG-3-8.16 PM PNR No[protected], W/L, 4, CK2230 LUCKNOW MAIL NEWDELHI -LUCKNOW24JUL


MSG:-4-9.13 PM PNR No[protected], W/L, 4, CK2230 LUCKNOW MAIL NEWDELHI -LUCKNOW24JUL


The above supporting evidence for your satisfaction & confirmation please.
I had came back from duplicate Lucknow in excess payment of Ticket +500/-
After arriving of lucknow when I checked the status through internet I was surprised that it was confirmed with coach No A-2, berth No 32, coach position-5
It is pure injustice. Why should I penalize? What is my fault?? Why should TTE not understand my request?
If there is no any value of e ticket, why should not it close??

However, please ask the same with TTE, help me, and make a refund accordingly.
If any further quarry you can contact me:
MY CELL NO[protected]

Regards

Ashok Kr. Pandey

Dear Sir,

The train, Puri Express(2816) was cancelled without any information on[protected]. I was adviced by the customer care to cancell the ticket within 48 hours which i did through your website portal. But I still have not recieved the money back. Please look into the matter.
PNR: [protected]
Class: 3A
Boarding: NDLS
Reservation Upto: KGP

Looking forward for reply.
Regards

Hi,
This is Rakesh Saxena as I had booked a ticket through Credit Card (ICICI) from Mum to Delhi of August Kranti Rajdhani Dated 22.07.2008. for the month of 1.08.2008.
After completing the entire procedure of the booking ticket through my Credit Card (ICICI) I had received a Communication Error but I did not received my PNR Number & also after confirming with the Customer Care of ICICI they told me that a transaction of Rs 3015/- has been done for booking railway ticket & in the mean while I have received a SMS from ICICI saying that amount 3015/- has been debited from your account.
Kindly look in to the matter & do the needful ASAP.

Dear sir,
Myself d.k.biswas residing at 18/3a bsnl type 4 quarter kali bari marg new delhi-1, i want to bring your kind attention for the following facts
a) on 6.7.2008 (night) i booked waiting list ticket through internet for journey towards delhi to ajmer on train no. 9106 in the name of d k biswas, s.biswas and r biswas amounting Rs. 561, it was delivered to my residence on 8.7.08 and on 9.7.08 i cancelled the ticket from new delhi reservation. They did not refund me cash just gave a cancellation ticket with printed remarks NO CASH REFUND, immediately asked the counter person when i will get back the money he replied it will be credited to my account.
b)the printed matter on cancellation ticket was pnr no.[protected] ticket no 05564033 old ticket no 3168342 can fee 60 refund 461
c) when scarched the cancellation procedure on irctc, there i found
" Cancellation of I-Tickets can be done at any computerised reservation counter across the country and a cancellation ticket obtained. NO CASH REFUND will be given. Bank charges that are being levied by the Payment Gateways/Banks are not subject to refund in the event of cancellation of tickets by the Customer. Service Charge is also not refundable. The refund amount will be credited to the respective account electronically, the following day of cancellation"
TILL DATE i.e. 10.7.08 i have not received any refund i shall be grateful i[censored] pl take some pain for me to recover the same

with regards
D K BISWAS mobile no [protected]

MANY TIMES I TRIED FOR CANCELLATION OF MY E-TICKET THROUGH INTERNATE BUT NOT SUCCEED, MY TICKET TRANSACTION ID IS [protected] AND PNR NO IS-[protected]. AND PAN NO IS-ACAPB1488R.

I faced lot complaint regarding this IRCTC issue, after that i have registered complaint to consumer forum no [protected]

Hi,

While I was booking the Ticket using the IRCTC link, At the last page(i, e at the Payment txn), I got the error saying that the Communication problem and server issue. but the amout was deducted from my acct. I got the mail from IRCTC also ..pls find the below mail attached for the reference no [protected]. but till now the amount was not reversed to my acct.

The Amount of Rs 335 has been deducted on 3rd June 2008 as part of Ticket charges and on Top of that Rs 11 deducted on 5th June 2008(as in my statement) as part of IRCTC charges has been debited from my Acct. So I am expecting a Total Rupees of 346 which need to be credited to my Acct by this IRCTC ppl.

Hope you take prompt action and do the needful.

Thanks,
Madhu.



[protected][protected][protected][protected]


From: [protected]@irctc.co.in [mailto:[protected]@irctc.co.in]
Sent: Tuesday, 3 June 2008 8:18 AM
To: D.V., Madhusudhan Rao (BLR)
Subject: Email From IRCTC

Dear Customer,
We deeply regret that this reservation (reference no.[protected]) requested by you did not materialize as the Communication Problem. Kindly retry the booking if you have not been able to complete your booking yet. We apologize for the inconvenience caused to you. If the amount was Debited from your Account, We shall be making the refund back to your account shortly and it will start reflecting in your bank statement in 3 to 4 working days.

For any problem please contact us at[protected] / 23344787 / 23344773 / 23345800 / 23345500 or mail us at [protected]@irctc.co.in


We will be glad to assist you in every way so that you do not have any inconvenience in future.
We solicit your continued patronage to our services.

Warm Regards,
[protected]@irctc.co.in

Hi,
I have booked a eticket to travel from chennai to Coimbatore on 12th June and coimbatore to chennai on 15th june. I tried to cancel couple of passengers who is not traelling in both the tickets, but the website keep saying 'Unable to retrieve due to communication failure" for past 2 weeks with hundreds of tries. But the same time, i am able to cancel other tickets. I sent a mail to irctc about this issue but no response also no one is picking up the customer centre calls.

Dear Sir,

When I tried to book ticket using IRCTC(reference no [protected].), The Amount of Rs 335 has been deducted on 3rd June 2008 as part of Ticket charges and on Top of that Rs 11 deducted on 5th June 2008(as in my statement) as part of IRCTC charges has been debited from my Acct.
So I am expecting a Total Rupees of 346 which need to be credited to my Acct by this IRCTC. but still now this ppl didnt came back on this..and everyday i am dropping a mail to the mail id provided by them [protected]@irctc.co.in, which is of no use.

When I tried Customer care number..its saying “Lines are busy try after sometime” which is what we can expect from Govt Service Org.

I really wonder how can this ppl lethargic in actioning the things...this is the good example how the Govt org works and they themselve proved they have gone from 'BAD to WORST'.

I hope you ppl will take proper action and help me in getting this amount.

Pls find the follow up mails i droped to their id, but still of no use.

Thanks in advance.
Madhusudhan D.V
[protected].



________________________________________
From: D.V., Madhusudhan Rao (BLR)
Sent: Tuesday, 10 June 2008 2:17 PM
To: '[protected]@irctc.co.in'
Subject: RE: Email From IRCTC

Hi,

Let me know when the amount will be credited to My Acct.I haven’t heard anything from you.

When I tried your Customer care number..its saying “Lines are busy try after sometime” which is what expect from Govt Service Org.

I just wondering how can you guys be so lethargic in actioning the things especially while you want to reverse the amount. But while deducting you ppl act very promply . Is this the service you provide to customers ??

Already there is a BAD Remark on you ppl..dont upgrade from BAD to WORST.

Hope u will act very promptly and do the needful…

Thanks,
Madhusudhan

[protected]
Hi,



Please be informed that the Amount has not yet been reversed to my Acct for the reference no [protected].



The Amount of Rs 335 has been deducted on 3rd June 2008 as part of Ticket charges and on Top of that Rs 11 deducted on 5th June 2008(as in my statement) as part of IRCTC charges has been debited from my Acct.



So I am expecting a Total Rupees of 346 which need to be credited to my Acct by you.



Can you please take some faster action on this and resolve the issue as it been long time from your end. I don’t see any valid reason in prolonging for 6days.





Thanks in advance,



MadhusudhanRao D.V














[protected][protected][protected][protected]

From: [protected]@irctc.co.in [mailto:[protected]@irctc.co.in]
Sent: Tuesday, 3 June 2008 8:18 AM
To: D.V., Madhusudhan Rao (BLR)
Subject: Email From IRCTC



Dear Customer,

We deeply regret that this reservation (reference no.[protected]) requested by you did not materialize as the Communication Problem. Kindly retry the booking if you have not been able to complete your booking yet. We apologize for the inconvenience caused to you. If the amount was Debited from your Account, We shall be making the refund back to your account shortly and it will start reflecting in your bank statement in 3 to 4 working days.



For any problem please contact us at[protected] / 23344787 / 23344773 / 23345800 / 23345500 or mail us at [protected]@irctc.co.in



We will be glad to assist you in every way so that you do not have any inconvenience in future.

We solicit your continued patronage to our services.



Warm Regards,
[protected]@irctc.co.in