Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I had purchased the waiting list ticket from IRCTC with transaction ID [protected], but I was treated as Without Ticket Candidate in my journey. There I had paid penalty & purchased another ticket from Ticket Checker in my train. The TC told me that the ticket purchased by you is not valid & you will be getting back your money for this ticket, it will get automatically canceled.

So kindly pay back my waiting list ticket amount back to my Account Ac [protected] for the transaction id [protected], As I had paid twice for the same journey, Rs. 348 /- to IRCTC & separately in train to TC with penalty Rs. 590 /-

Details of my transaction for the ticket are as follows :

PNR-Number [protected]
Train Number 2135 Train Name PUNE NAGPUR EXP
Date 12- Aug- 2008
From Station PUNE To station NGP
Reservation upto NGP Boarding point PUNE
Class SL No of passengers 1
Charting Status CHART PREPARED
Upgraded Class

S# Booking Status Current Status
1 W/L 186 W/L 31



NOTE : I am sending this copy of mail to some higher authorities for informing them about the problems faced by passengers because of unorganized & improper work of Railway Department & IRCTC online Reservation Sites.


Thanks & regards,
Ratnapriya Borkar

There is problem with the page where it asks for the boarding point. For the passengers who are getting reservation in tatkal scheme have a problem with the boarding date. It only specifies the date of journey. The boarding date only comes after the ticket booking is done and payment is made which surprises many of them with the boarding date as I was surprised today. I lost more than Rs1000 in this process after getting it cancelled. Please...

I booked a ticket on irctc.co.in for travel from rohtak to pathankot on date 2 feb 08. However on 2 feb due to unrest regarding dera sachchaa sauda the train was routed via panipat instead of rohtak. since i could not travel by the train i sent an email to irctc.co.in and apprised them of the facts. the site replied and promised that the matter has been refered to railways and my money will be refunded in 3 months. However no refund has materialised, they have stopped replying to reminder emails and it has been 3 months over and above the 3 months that they asked for. Any suggestions on how to tackle this.

Sir,
On 24.07.2008, approx midday I booked an e-ticket through internet.
Transaction Id Was:-[protected]
PNR No:- [protected]
Date of Journey:- 24/7/2008
Class:- 2A, Quota:- Tatkal
From:- New Delhi to Lucknow
Train No & Name:- 2230/Lucknow Mail
Boarding from:- New Delhi
Boarding Upto:- Lucknow
My PAN CARD No :- ANOPP6054G

Reservation Status on printout:-
Coach No/ Seat no/Status
/0000/confirmed

Total Payment made Rs1116+Rs20 as IRCTC service charges.

Sir, at the schedule time i reached station, i approached to TTE:- Mr... Rajpal(2nd AC)which was on duty, TTE in Lucknow mail (New Delhi to Lucknow), after seen my printout of e-ticket he said that your ticket not confirmed and the paper which you are carrying just a scrap and nothing.
I several times request him for checking of PNR No or name as properly in chart which was having with them but he did not care. He warns me that I will treat as without ticket. And at last, train was passed at schedule time. I was so frustrated, harass. I was embarrassing by such TTE.
On that time I have not any tool to confirm my PNR status except mobile. At

msg:-1-1.12 pm-- PNR No[protected], W/L, 4, CK2230 LUCKNOW MAIL NEWDELHI -LUCKNOW24JUL----1.12HRS PM


msg-2-7.30 hRS :-PNR No[protected], W/L, 4, CK2230 LUCKNOW MAIL NEWDELHI -LUCKNOW24JUL



MSG-3-8.16 PM PNR No[protected], W/L, 4, CK2230 LUCKNOW MAIL NEWDELHI -LUCKNOW24JUL


MSG:-4-9.13 PM PNR No[protected], W/L, 4, CK2230 LUCKNOW MAIL NEWDELHI -LUCKNOW24JUL


The above supporting evidence for your satisfaction & confirmation please.
I had came back from duplicate Lucknow in excess payment of Ticket +500/-
After arriving of lucknow when I checked the status through internet I was surprised that it was confirmed with coach No A-2, berth No 32, coach position-5
It is pure injustice. Why should I penalize? What is my fault?? Why should TTE not understand my request?
If there is no any value of e ticket, why should not it close??

However, please ask the same with TTE, help me, and make a refund accordingly.
If any further quarry you can contact me:
MY CELL NO[protected]

Regards

Ashok Kr. Pandey

Dear Sir,

The train, Puri Express(2816) was cancelled without any information on[protected]. I was adviced by the customer care to cancell the ticket within 48 hours which i did through your website portal. But I still have not recieved the money back. Please look into the matter.
PNR: [protected]
Class: 3A
Boarding: NDLS
Reservation Upto: KGP

Looking forward for reply.
Regards

Hi,
This is Rakesh Saxena as I had booked a ticket through Credit Card (ICICI) from Mum to Delhi of August Kranti Rajdhani Dated 22.07.2008. for the month of 1.08.2008.
After completing the entire procedure of the booking ticket through my Credit Card (ICICI) I had received a Communication Error but I did not received my PNR Number & also after confirming with the Customer Care of ICICI they told me that a transaction of Rs 3015/- has been done for booking railway ticket & in the mean while I have received a SMS from ICICI saying that amount 3015/- has been debited from your account.
Kindly look in to the matter & do the needful ASAP.

Dear sir,
Myself d.k.biswas residing at 18/3a bsnl type 4 quarter kali bari marg new delhi-1, i want to bring your kind attention for the following facts
a) on 6.7.2008 (night) i booked waiting list ticket through internet for journey towards delhi to ajmer on train no. 9106 in the name of d k biswas, s.biswas and r biswas amounting Rs. 561, it was delivered to my residence on 8.7.08 and on 9.7.08 i cancelled the ticket from new delhi reservation. They did not refund me cash just gave a cancellation ticket with printed remarks NO CASH REFUND, immediately asked the counter person when i will get back the money he replied it will be credited to my account.
b)the printed matter on cancellation ticket was pnr no.[protected] ticket no 05564033 old ticket no 3168342 can fee 60 refund 461
c) when scarched the cancellation procedure on irctc, there i found
" Cancellation of I-Tickets can be done at any computerised reservation counter across the country and a cancellation ticket obtained. NO CASH REFUND will be given. Bank charges that are being levied by the Payment Gateways/Banks are not subject to refund in the event of cancellation of tickets by the Customer. Service Charge is also not refundable. The refund amount will be credited to the respective account electronically, the following day of cancellation"
TILL DATE i.e. 10.7.08 i have not received any refund i shall be grateful i[censored] pl take some pain for me to recover the same

with regards
D K BISWAS mobile no [protected]

MANY TIMES I TRIED FOR CANCELLATION OF MY E-TICKET THROUGH INTERNATE BUT NOT SUCCEED, MY TICKET TRANSACTION ID IS [protected] AND PNR NO IS-[protected]. AND PAN NO IS-ACAPB1488R.

I faced lot complaint regarding this IRCTC issue, after that i have registered complaint to consumer forum no [protected]

Hi,

While I was booking the Ticket using the IRCTC link, At the last page(i, e at the Payment txn), I got the error saying that the Communication problem and server issue. but the amout was deducted from my acct. I got the mail from IRCTC also ..pls find the below mail attached for the reference no [protected]. but till now the amount was not reversed to my acct.

The Amount of Rs 335 has been deducted on 3rd June 2008 as part of Ticket charges and on Top of that Rs 11 deducted on 5th June 2008(as in my statement) as part of IRCTC charges has been debited from my Acct. So I am expecting a Total Rupees of 346 which need to be credited to my Acct by this IRCTC ppl.

Hope you take prompt action and do the needful.

Thanks,
Madhu.



[protected][protected][protected][protected]


From: [protected]@irctc.co.in [mailto:[protected]@irctc.co.in]
Sent: Tuesday, 3 June 2008 8:18 AM
To: D.V., Madhusudhan Rao (BLR)
Subject: Email From IRCTC

Dear Customer,
We deeply regret that this reservation (reference no.[protected]) requested by you did not materialize as the Communication Problem. Kindly retry the booking if you have not been able to complete your booking yet. We apologize for the inconvenience caused to you. If the amount was Debited from your Account, We shall be making the refund back to your account shortly and it will start reflecting in your bank statement in 3 to 4 working days.

For any problem please contact us at[protected] / 23344787 / 23344773 / 23345800 / 23345500 or mail us at [protected]@irctc.co.in


We will be glad to assist you in every way so that you do not have any inconvenience in future.
We solicit your continued patronage to our services.

Warm Regards,
[protected]@irctc.co.in

Hi,
I have booked a eticket to travel from chennai to Coimbatore on 12th June and coimbatore to chennai on 15th june. I tried to cancel couple of passengers who is not traelling in both the tickets, but the website keep saying 'Unable to retrieve due to communication failure" for past 2 weeks with hundreds of tries. But the same time, i am able to cancel other tickets. I sent a mail to irctc about this issue but no response also no one is picking up the customer centre calls.

Dear Sir,

When I tried to book ticket using IRCTC(reference no [protected].), The Amount of Rs 335 has been deducted on 3rd June 2008 as part of Ticket charges and on Top of that Rs 11 deducted on 5th June 2008(as in my statement) as part of IRCTC charges has been debited from my Acct.
So I am expecting a Total Rupees of 346 which need to be credited to my Acct by this IRCTC. but still now this ppl didnt came back on this..and everyday i am dropping a mail to the mail id provided by them [protected]@irctc.co.in, which is of no use.

When I tried Customer care number..its saying “Lines are busy try after sometime” which is what we can expect from Govt Service Org.

I really wonder how can this ppl lethargic in actioning the things...this is the good example how the Govt org works and they themselve proved they have gone from 'BAD to WORST'.

I hope you ppl will take proper action and help me in getting this amount.

Pls find the follow up mails i droped to their id, but still of no use.

Thanks in advance.
Madhusudhan D.V
[protected].



________________________________________
From: D.V., Madhusudhan Rao (BLR)
Sent: Tuesday, 10 June 2008 2:17 PM
To: '[protected]@irctc.co.in'
Subject: RE: Email From IRCTC

Hi,

Let me know when the amount will be credited to My Acct.I haven’t heard anything from you.

When I tried your Customer care number..its saying “Lines are busy try after sometime” which is what expect from Govt Service Org.

I just wondering how can you guys be so lethargic in actioning the things especially while you want to reverse the amount. But while deducting you ppl act very promply . Is this the service you provide to customers ??

Already there is a BAD Remark on you ppl..dont upgrade from BAD to WORST.

Hope u will act very promptly and do the needful…

Thanks,
Madhusudhan

[protected]
Hi,



Please be informed that the Amount has not yet been reversed to my Acct for the reference no [protected].



The Amount of Rs 335 has been deducted on 3rd June 2008 as part of Ticket charges and on Top of that Rs 11 deducted on 5th June 2008(as in my statement) as part of IRCTC charges has been debited from my Acct.



So I am expecting a Total Rupees of 346 which need to be credited to my Acct by you.



Can you please take some faster action on this and resolve the issue as it been long time from your end. I don’t see any valid reason in prolonging for 6days.





Thanks in advance,



MadhusudhanRao D.V














[protected][protected][protected][protected]

From: [protected]@irctc.co.in [mailto:[protected]@irctc.co.in]
Sent: Tuesday, 3 June 2008 8:18 AM
To: D.V., Madhusudhan Rao (BLR)
Subject: Email From IRCTC



Dear Customer,

We deeply regret that this reservation (reference no.[protected]) requested by you did not materialize as the Communication Problem. Kindly retry the booking if you have not been able to complete your booking yet. We apologize for the inconvenience caused to you. If the amount was Debited from your Account, We shall be making the refund back to your account shortly and it will start reflecting in your bank statement in 3 to 4 working days.



For any problem please contact us at[protected] / 23344787 / 23344773 / 23345800 / 23345500 or mail us at [protected]@irctc.co.in



We will be glad to assist you in every way so that you do not have any inconvenience in future.

We solicit your continued patronage to our services.



Warm Regards,
[protected]@irctc.co.in

I have tried to book an e-ticket under Tatkal quota from CSTMumbai to Hyderabad . I have submitted all my details including the SBI debit card number. The ticket fare has even got deducted from my State Bank of India Savings account. But it is showing an error of "Page Expired" and the ticket has not been booked. I request the IRCTC people to refund my money back.

My SB account no: [protected]
Branch name: SBI, TIRUPPATHUR BRANCH, SIVAGANGA DIST, TAMILNADU
Whenever I tried to login first time thru SBI kit find invalid user name /password. Pl help. Thnx.
Contact no: [protected]

i sent a message in irctc for cancellation of online tickets both up and down .up ticket from new delhi to chennai via Tamilnadu exp and down ticket from tamilnadu to nizamuddin via garibrath but the up ticket was not confirmed so we tried to get it cancelled online together with the down garibrath's ticket but due to communication failure both the tickets were not cancelled .then i sent a message for cancellation for both the tickets...

Hello,
I am Travelling from Chennai to New-Delhi, I am submitting this reply while in train AC2 Coach # A3, after having my RUBBISH FOOD Supplied by IRCTC catering Staff. Today is[protected] @ 10:07 PM IST. My PNR # [protected] Train # 2615, GT Express.

Since yesterday ie. 3rd June 2008 Tuesday, when I boarded this train from Chennai Central at 7 PM, IRCTC Staff came at 8 PM and took an order for Dinner and when...

Please note that I had booked an e-ticket for the PNR no. [protected] on irctc.co.in portal.

On the day of travel, i.e. 28 May, 2008, I was informed by the Agra Railway station information counter that the train is delayed by more than 12 hours and finally got cancelled.

All the trains originating from Rajasthan on 28 May were late and were finally cancelled due to the Gujjar protests.

The Cancellation rule on the IRCTC website says

If the train is marked as "CANCELLED" in PRS due to breaches, floods, accidents etc. full refund is permissible in case the ticket is cancelled within three days of the scheduled departure of the train. In case of e-tickets, such cancellations can be done by the customer through Internet.

Unfortunately, my travel plans got impacted due to the train cancellation and I had to cancel the ticket online. Not to mention the discomfort and distress the change of plans and extra money for the new reservation at the last moment caused.

As per the cancellation rules full refund needs to be made when the train is cancelled.

Kindly note that I have been refunded Rs. 264/- less under the transaction id [protected].

I am unable to understand on what account Rs. 264/- has been deducted, when the train was cancelled.

After sending several reminders at [protected]@irctc.co.in also no one has bothered to reply.

Truly, we are officially taken for a ride by a government agency.

God Bless IRCTC customers.

Two transactions for booking of e -tickets have failed, but there is no refund and the money has been deducted for both of them.

I would request the refund of money ASAP.

details of transaction ID 1 : [protected] Train No. 2429 RAJDHANI EXP dated 09/06/08 SBC to NDLS

details of transaction ID 2 : [protected] Train No. 2649
Sampark Kranti dated 09/06/08 YPR to NZM

thanks

I booked two tickets from Thane to Mangalore using the SBI debit cum atm card, however after booking the tickets, though the amount got debited, the tickets were not booked. I have sent mails to SBI and IRCTC, however i have not received any reply from them.
What should be the future course of action?...

Dear Sir,
I have tried to book ticket by IRCTC Web from BDTS to Jodhpur in Ranakpur EXp . on 29th may 08 for 30th May.
After make payment there was connection error & I dont got my ticket. When I checked My A/C balance they have deducted money Rs.2697 without giving ticket. I call IRCTC Help line they told me to wait for two days. On 1st June when I checked my statement there was another deduction on Rs.2697 on 30th May08.
On 2nd June they deposited Rs.2697 which was deducted on 29th May. But still I am waiting for RS.2697 which was deducted on 30th May08 without any transaction.
My IRCTC ID is eng_kushal
Please do the needful.
Regards,
Kushal Singh
[protected]