Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir,

I have got reservation from irctc.co.in through internet. On scrutiny my pass book 08 times i.e. Rs. 503/- has been deducted on 14 and 16 April 2009. Similarly 05 times Rs. 10/- and 493/- has been deposited in my saving bank account. But actually my reservation has been done from Jammu Tawi to Rishikesh vide PNR No. [protected] Transaction ID No. [protected] on 14/04/2009 and return journey from Rishikesh to Jammu tawi vide PNR No. [protected] Transaction ID No. [protected] on 16 April 2009. Whereas six times are required to be refunded from your side. But it is not credited for Rs. 503/- in my saving bank account. Since only my reservation has been done only two times.

2. You are requested to kindly refund my Rs. 503/- in my saving bank account account at the earliest, please.

Yours faithfully


Jasbir Singh Pundir

My user id is mcf_hot. Yesterday (11/5/2009), I was trying to book a SL class ticket. I used my Citi bank credit card and reached to the stage where I clicked on 'Confirm Payment'. However, the next screen stated that 'Service Unavailable' and I was never able to print the e-ticket.

On checking, with Citi Bank, I was told that the amount of Rs. 272/- has not been billed to my account and the reference no for this transaction as per Citi Bank is 089414. I was told to forward a mail. I have done so and sent a mail to [protected]@irctc.co.in requesting the amount of Rs. 272/- to be reverted back to me.

I hope I have done the correct thing, as this is unprofessional on part of the Railways to block this amount as no PNR or transaction no was generated in this case.

If I am missing some procedure in this case, please get back to me at the earliest either though this website or my email id [protected]@hotmail.com

Regards,

Mervin

When I try to book a Tatkal ticket from Dindigul to Chennai for the date of 17th May, I get an error message saying, "Booking not permitted. Try some other Train/Class". I get this message after I entered the passenger details. After confirming the availability, I have tried all the trains and got the same message. I am really frustrated and finally I couldn't reserve my ticket at all. These kind of problems will surely give a very bad name to IRCTC and better they can remove the online tatkal booking option.

Dear Sir/Madam
First i will apologize for my previous complaint, i mentioned wrong train number by mistake. On 11th May 2009, I have booked an online ticket for train number 2820
ORISSA SAMPARK K EXP from NDLS to BBS boarding on 2nd June 2009 for KAUSHIK DOLAI MALE 24 Years of age and JAYASREE DOLAI FEMALE of age 20YEARS. Unfortunately after the payment was made through SBI ATM cum DEBIT card payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.The money ( Rs 3, 579.00 ) has already been debited from my SBI acc.but i have not received ticket confirmation

I request IRCTC to help me at the earliest and refund the same amount.

Expecting a reply as soon as possible.

Yours Sincerely
ANAND KUMAR SINGH
+91 [protected]
Email ID : [protected]@gmail.com, [protected]@yahoo.co.in
My S.B.I. ACCONT NO IS -[protected]

Sir
I want to say that for last couple of days I tried to create a new account of mine at your site. Thus I tried several time with user name "archit", which is "available" as per your checking facility provided on the site. But unfortunately I was unable to create it still now. Can you please help me to create the same on your site as soon as possible?
Looking for a positive response from you.
Thanking you

yours truely
Archit Banerjee
N. L. Ghosh Street
Purulia 723101
mob: [protected]
email: [protected]@rediffmail.com

For last 3-4 moths and particularly in last few days I have observed that the tatkal ticket booking through www.irctc.co.in has been highly tailored by the website in such a way that a common public almost does not get chance to get a confirmed berth even if start at the opening time (8 AM sharp) and be online continuously. The website maintain such a drastic corrupt procedure that we get message "service unavailable" or go very very slow or get hanged at any stage even at payment stage. as a result even if a very high number of seats available in the beginning, not a single ticket can be booked by the innocent browser (claimed to be the important citizen). This looks like some people at different level use the irctc website machinary to continue such an extreme level of corruption each and every day that may be a black business of crores. Pl. look into the matter urgently and stop this official country level corruption without which the railway website becomes a farse.

Hi,

I was trying to book tickets for a journey from Nagpur to Bilaspur. I successfully achieved the same at IRCTC. However, whenever I was trying to book the return ticket, irrespective of the browser the transaction always failed. It went through the payment gateway of the Credit Card company, deducted the amount and failed just before the actual showing of the booked ticket. My browser showed an error on the web page where it displayed the absence of some code object. 'document.fssform not defined'.

Why such buggy code is allowed onto a website without proper testing?

I am facing huge trouble since 4000 INR of my money is stuck with IRCTC with 6 failed transactions. I am not too sure how long would it take for them to return this money and to add to it, even my ticket isn;t booked yet. I will have to go to the Reservation window at station in person and get it done.

So much so for the service.

Sir,

Myself along with my wife travelled to Vizag on[protected] by Godavari Express, 2nd AC vide PNR No [protected]. As our ticket was wait listed even at the time of boarding the concerned TTE on checking the chart allotted Upper Berths in Cabin F (1st AC Coach). We too happily occupied the same thanking the Railways as well as ourselves for opting the auto upgrade option at the time of booking. However to our dismay the TTE after a while came in and insisted upon paying the difference amount for 1st class travelling. Not only he seemed unaware of the auto upgrade option and feigned ignorance about the same even when our other two co passengers (Retired IG and another a Professor in Surgery) tried to tell the TTE that such a facility was indeed there and he should not be charging for auto upgrading. He bluntly refused to at least hear us out!!

Left with no option we paid th difference amount of Rs. 1375/- (Rupees one thousand three hundred and seventy five) vide Excess Fare Ticket No 347317 and reached our destination.

This is unfair and I request the Railways to immediately refund the amount of Rs. 1375/- (Rupees one thousand three hundred and seventy five) charged vide Excess Fare Ticket No 347317 as we did not ask for 1st class accomodation and were instead allotted by the TTE.

Arun Kumar HG
Ph:[protected]
email: [protected]@gmail.com

Dear Sir/Madam

I have booked ticket from Lucknow to New Delhi on 16 march 09 from lucknow swarn shatabdi and the journey date is 20th march 09 and the payment mode is corporation bank net banking and the cost of the ticket is Rs.1595 and Rs.12/- transcation charges, but unfotunately the above said amount has been debited twice from my account.
So, i request you to see this matter and credit Rs. 1607/- (1595 + 12) in my corporation bank account.

This is my first mail to IRCTC after that i have sent number of mails to irctc and give all the proof that shows the amount debited twice for the same ticket.
But unfortunately i'm still waiting for response .
Pl. do the needfull to solve my issue.

Thanks


VISHWAS

I have booked ticked in Jan 09 and i have cancelled the same ticket, i have not received the amount back and i did not receive any response from IRCTC ([protected]@irctc.co.in) even after writing mails three times.
It is gross unjustice to consumers' trust.
My irctc ID is

akmehta5

I want the refund at the earliest.

It always beeing observed that service will gone unavilable for online ticket booking from 8 AM to 9 PM when tatkal booking beeing start.
Due to this type of service, I loose my important work at my native place .IRCTC should provide us feedback on the matter.

My complaint regarding www.irctc.co.in website. from last two days, it was very slow even we are not able to get home page of that site.i want to cancel my e-tickets but not able to do so. pls look into this issue. It is happening no. of times with me and my friends even all person so i want to notice this issue.

Hi,

I had a problem while booking my eticket via IRCTC. I was booking tatkal ticket while paying there was some problem, I had not been redirected to the ticket confirmation page, but my payment was made.
For details please go through the following mails I send to [protected]@irctc.co.in

----- to [protected]@irctc.co.in --------
This is a reminder to the following issue, I have checked properly and my eticket has not been booked through the transaction I did, using IRCTC online booking facility.
My user id: viveksgkp
Still I am not able to contact to your customer service centre, the phone either not picked up or is always busy.

Please consider this as high importance. Since the ticket is not booked I must get the refund.

Thanks,
Vivek.

From: Vivek Srivastava
Sent: Tuesday, April 21, 2009 9:15 AM
To: '[protected]@irctc.co.in'
Cc: '[protected]@gmail.com'
Subject: Tatkal E-ticket booking problem
Importance: High

Hi,

I have booked one eticket for 2 passengers, in train 2256 'Gorakhdham Exp', on 21st Apr 09 in Tatkal quota. I made the payment through SBI debit card, as soon I clicked on "PAY" the next page did not show me the ticket detail, it just said redirecting to some "X" page.
Later when I checked my booked tickets history, it did not show me anything, related to this transaction. I didnot know whether my ticket has been booked, but the payment to IRCTC have been made for Rs. 2211 has been debited from my SBI A/c, with following reference : (refer to attachement)

I tried calling customer care but all lines kept busy. I don’t know what went wrong, but if my ticket is not booked I must get my money back. Please have a look into this issue, and let me know the reason as soon possible.


Thanks,
Vivek Srivastava.
[protected].

I HAVE BOOKED TICKET FOR TIRUPAIT FROM ARAKKONAM ON 15/4/09 AT 5:38 P.M
THROUGH IRCTC, I GET CONFIRMATION FOR MY E-TICKET - SEAT NUMBER- D1-36, 37, 38
BUT WHEN I CHECK IN THE COMPARTMENT, I FOUND SOMEONE OCCUPIED
MY SEAT WITH THE SAME SEAT NO ON HIS TICKET, HOW THIS KIND OF
PROBLEM HAPPENS, I NEED PROPER REPLY FOR THIS PROBLEM FROM IRCTC.

Dear Sir/Madam. I had a few bad experiences with irctc.co.in, but lets just forget all those & concentrate on one. I had registered myself & my ID was " aceman ". i tried to login after an interval of 5-6 months, i know the ID must have been disabled/locked, but when i try the option " Forgot Password ", it does not have my question but has all the default questions. I tried to answer each & every one of them, but none worked, so i tried to register again, and this time, whenever i tried to complete my registration, it came up with an error " Your session has expired ", however, i tried to register at least, 5 times, to no avail. Kindly help, because it is mush better than standing in long queues for long hours.

Respected Sir,
I have booked a ticket on 12th April for the journey on 14th April . from dabra(dba) to hazart nizamuddin(nzm) .i checked my atm balance . I found double money was withdrawal instead of single payment of 1255 RUPEES by irctc .i have made my ticket through internet, it was a e-ticket .pnr no. of ticket was [protected].
can you please help me in refunding my money.please take action against my copmplaint.
your faithfully,
salim khan
([protected]/[protected])

I tried an e-ticketing from web site : http://www.irctc.co.in/
I filled all information from my SBI debt card, and after confirmation of payment from my account when it was redirecting to IRCT's site again, the message appeared "SERVICE UNAVAILABLE".
Now the amount has been deducted from my account and i do not get e-ticket.
PROBLEM 1 : "IRCTC IS NOT USING PROPER TAKE CARE OF ITS WORK"

After this I tried to contact 24*7 Hrs. Customer Support to get information regarding my problem at[protected], MON - SAT(10 AM - 6 PM[protected]/ 4787/ 4773/ 5800/ 8539/ 8543.

Believe me i came to know why some people want government jobs.
Time around (3:00pm) I tried all the numbers repeatedly and after complete ring they were not receiving phone, I tried them again and again. Resultant now number busy I am sure they kept down receiver because they have not problem with me to talk :)
PROBLEM 2: IRCTC's having worker in 24*7 Hrs. Customer Support who are not interested to support at all.
So when i felt hopeless i tried Chennai Customer Care[protected]
THANK GOD a lady picked up phone and she resolved my problem.
I APPRECIATE this worker who cares of Customer

My statement details of icici account






Account statement
________________________________________________________________________________...⇄


Statement Criteria
________________________________________________________________________________...⇄
Account Id :[protected]
Bank Id: ICI
Branch Id: 0243



Date ranging from 31/03/2009 to 03/04/2009




________________________________________________________________________________...⇄

No. Tran ID Value Date Tran Date Check No. Description Cr/Dr Amount Available Balance Category
________________________________________________________________________________...⇄



1 SB[protected]/04/2009 31/03/2009 IIN/www.irctc.c/[protected]/0 Dr 2, 262.00 7, 779.33 TCI


2 SB[protected]/03/2009 31/03/2009 BIL/[protected]/IRCTC INDIAN RAILWAY/[protected] Dr 2, 262.00 5, 517.33 TCI


3 SB[protected]/04/2009 02/04/2009 IRCTC CHGS 03/31/[protected] Dr 11.00 5, 506.33 TSC


4 SB[protected]/04/2009 02/04/2009 IIN/PAYMNT RVSL/[protected]/1/[protected] Dr 2, 262.00 3, 244.33 TCI


5 SB[protected]/04/2009 02/04/2009 IIN/PAYMNT RVSL/[protected]/1/[protected] Cr 2, 262.00 5, 506.33 TCI


Note:

1. Transaction date: The date when the transaction in the account is entered.
2. Value date: The date when the transaction takes effect for the purpose of calculation of interest.
3. Legends Used in Account Statement
-> VAT / MAT / NFS – Cash withdrawal at other bank ATM
-> INF – Internet fund transfer in linked accounts
-> EBA – Transaction on ICICI Direct
-> BIL – Internet Bill payment or funds transfer to Third party
-> VPS / IPS – Debit card transaction
-> TOP – Mobile recharge
-> BCTT – Banking Cash Transaction Tax
-> UCCBRN CMS -Upcountry cheque collection
-> LCCBRN CMS - Local cheque collection





Please find, in (3)and(4) of the statement, refunded amount of Rs2262 s simultaneously credited and debited from my account.But the status in irctc account is displaying that the amount has been credited again.So please help me in this issue..Please help me in this regard

I have booked a Ticket wide PNR [protected] and cancelled on 9-3-2009 with transaction id [protected].
Subsequently I have received a mail from IRCTC that the money has been refunded to my account on 21-03-09. After a week I have checked my account and found that there is no such refund and immidiately I have mailed to [protected]@irctc.co.in also mailed to my Banker CITI Bank and confirmed the same. Also i had sent account statement to IRCTC stating that there is no refund. Despite of several calls to IRCTC ( Very poor communication & and no pleasing speach also not attentive) they are bluffing me that they have made payment and disconnecting the phone. This shows their negligence over the customer also they are not bothering about my issue. They are troubling me a lot. Who can help in this issue?
Is IRCTC is a genuin site because we are giving our ctredit card/debit card information there( After speaking to them i found it is not upto the mark and they are not in the process of improving quality since it is central Govt organisation.

Kindly help me

I submit below my grievances in respect of refund of e-ticket. I want status on my application under Right to Information Act, 2005

1. I want to bring to your notice the following happening with me while travelling from Palghar to Delhi.
Further I request you to refund an amount of Rs.2447/-(Rupees Two Thousand Four Hundred Forty Seven only)to me immediately

2.I had booked a ticket through internet on[protected] vide transaction id [protected] in my name ( Bal Mukund Pandey) along with four of my family members. The ticket was booked under PNR No.[protected] and was for Train No. 9019, Dehradhun Express for[protected] from Palghar to Delhi.The Ticket was issued from my IRCTC User Account Name: mukund_30.

3.I have boarded the Train with the said internet ticket and enroute was harrased near Ratlam Junction by TTE of the said train. The Reservation Chart being carried by TTE was not having our names in the said chart. When I insisted that i was holding a valid e-ticket they threatned me to throw out of the train at next station. On persistent request that ladies and children ( the lady travelling with me was not well ) were travelling with me they had some pitty on me and coerced me to take another ticket from them on payment of normal fare plus penalty of Rs.250/- per head totaling to Rs.2447/- Looking to the situation i was facing i had no other option but to accept their dictatorial order and behaviour.

4. I fail to understand why i had to undergo all this trouble and agony. They repeatedly told me that they are helpless and time and again shown me the following conditions printed on the e-ticket:-

"E-ticket passenger is permitted on the train against a berth / seat only when his name appears in the reservation chart failing which he can be treated as a passenger traveling without ticket."

5. I want the above to bring to the notice of higher authorities in Railway so that a passenger is not harrased in future on similar grounds.

6. Further i want the amount of Rs. 2447/- be refunded to me immediately.

7. For your kind information I have checked up my bankers and payment from my Credit Card Account has been transferred to Railway Account

Request you to provide me status of refund at an early date as per provisions of Right to Information Act, 2005.

Thanking You,

Bal Mukund Pandey
B-26, Shukla Niwas,
Street No. 02
Village Gazipur,
Delhi - 110096
Mobile No. [protected]