i have login on IRCTC.CO.IN for my reservation from lucknow to bareiily in Lucknow mail for date09/03/2009, the amount of RS.169 is deducted from my account but reservation reservation latter is not recieved from irctc, and they send me that mail against my reservation request,
Dear Customer,
We regret that the booking of your ticket could not be processed at this time as the transaction with ref. No. [protected] was not authorised by your bankers. The failure may also be due to some sort of inadequacies in your card / bank account.
You may kindly try using another valid card / account.
However, before proceeding further, we suggest that you kindly check from your 'Booked tickets' history if transaction has already been booked by you.
In case of any problem, you are welcome to contact us at 24*7 Hrs. Customer Support at[protected], MON - SAT(10 AM - 6 PM[protected]/ 4787/ 4773/ 5800/ 8539/ 8543, Chennai Customer Care[protected] or mail us at [protected]@irctc.co.in. We will be glad to help you out in solving any such problem encountered during booking your ticket.
We solicit your continued patronage to our services; offering our best services always.
*************************** Information******************************
For any enquiries or information regarding your transaction with IRCTC, do not
provide your credit/debit card details by any means to IRCTC. All your queries
can be replied on the basis of 10 digit IRCTC Transaction id/ PNR no./User id.
IRCTC does not store the credit/debit card information in any form during the transaction.
******************************************************************
so please check the details and solve my problem.
Aug 14, 2020
Complaint marked as Resolved
the PNR # of the ticket is [protected], journey date 12/01/2009, TDR filed on 20/1/2009
PNR no. [protected]
Class: SL
Train no.: 3008
Date of journey: 05/12/08
Date of Boarding: 06/12/08
Source Station: Shriganganagar
Boarding Station: AF
Station to: HWH
No of person: 4
Status: CNF
Quota: TATKAL
Reservation Ticket no.: 13512443
TDR sent on 05/ 01/09 to the following address:
The Chief Commercial Manager, (Refunds)
Northern Railway
2nd floor
Station building
New Delhi
110055
I have sent another follow up application also to the same address. But still no communication from that side. I am wondering how this can happen.
I am facing the same problem and we do not know whom to approach, if not by Mr. A then who is A's boss?
These are my TDR details.
PNR Number [protected] Booked On 5-4-2009
Transaction ID [protected] Ticket Type eticket
Class 3A Internet Service Charge Rs 40.00
Date Of Journey 21/6/2009 Ticket Charge Rs 7617.00
Bank ICICI Total Rs 7657.00
Train No 2513 Railway Zone NF
From Station SECUNDERABAD JN(SC) IRCTC Zone Chief Regional Manager/Eastern Zone/Guwahati (IRCTC) Guwahati
To Station GUWAHATI(GHY) Quota General
Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 PK Choudhury 55 Male 0000 Booked
2 Madhuchandra Cho 50 Female 0000 Booked
3 Pushpam Choudhur 22 Male 0000 Booked
4 Anjali Choudhury 55 Female 0000 Booked
5 DK Choudhury 65 Male 0000 Booked
6 Arati Choudhury 68 Female 0000 Booked
Reason For TDR : PNR status was not confirmed,
passengers couldnt travel.
TDR Status : CCM Registered
Reference No : ekt[protected]
TDR Zone : NF
TDR Filing Date : 29-Jun-2009
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00
I am waiting !!!
IRCTC — Refund not received against TDR filed on 01-05-2010
Dear Sir,I have filed captioned TDR on 1 May 2010 and understand refund should be made within 90 days but still awaiting for refund.
Details are attached and apended below for your reference and request to do the needful ASAP.
Transaction Details:
PNR Number: [protected]
Ticket Type: eticket
Transaction ID: [protected]
Booked On:[protected]
Class: 3A
Railway Zone:SER
Quota: General
Date of Journey: 29/4/2010
From Station: KRISHNARAJAPURAM(KJM)
To Station: HOWRAH (HWH)
Bank: ICICI
Total: Rs.2746.00
Internet Service Charge: Rs.20.00
Ticket Charge: Rs.2726.00
IRCTC Zone: Group General Manager-1/Eastern Zone (IRCTC) Kolkata
Ticket Details:
S#-Name-Age-Sex-Seat-Res-Status
1-DEEPANWITA SIKDA-39-Female-0000/-Booked (RAC)
2-SALONI SIKDAR-13-Female-0000/-Booked (W/L)
TDR Details:
Reason For TDR: Partial Confirmed & Partial Wait Listed
TDR Zone: SER
TDR Status: Forward to Railway
Reference No.: ekt[protected]
Refund Status: Refund under Process
Refund Date: Not Available
Refund Amount:Rs.0.00
TDR Filing Date: 01-May-2010
Request you to look into the matter and kindly refund the amount ASAP.
Thanks for your prompt response in anticipation.
Best Regards
Samir Sikdar
NO REFUND HAS BEEN RECIVED FROM RAILWAY(IRCTC)AGAINST TDR AS PER
DETAIL ATTACHED HERE
THANKS
Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On:[protected] Class: 2A Internet Service Charge: Rs 20.00
Date Of Journey: 27/1/2011 Railway Zone: IRCTC Bank: SBI
Total: Rs 529.00 Train No: 18030 Ticket Charge: Rs 509.00
From Station: BHILAI PWR HS(BPHB) Quota: General To Station: NAGPUR(NGP)
IRCTC Zone: IRCTC
Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 RK TIWARY 51 Male A1 0017/ SL Booked
TDR Details
Reason For TDR: Train Late More Than Three Hou
rs And Passenger Not Travelled
. TDR Status: Forwarded To Railway Reference No: ekt[protected]
TDR Zone: CR TDR Filing Date: 28-Jan-2011
Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00
Copyright © 2011 - www.irctc.co.in. All Rights Reserved
Compatible Browser 43
My email : [protected]@yahoo.co.in, [protected]@rediffmail.com
M - [protected]
ENCL : THE COPY OF TDR
Transaction Details
PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected]
Booked On:[protected] Class: SL Internet Service Charge: Rs 15.00
Date Of Journey: 22/2/2010 Railway Zone: WR Bank: ICICI
Total: Rs 811.00 Train No: 9322 Ticket Charge: Rs 796.00
From Station: RJNDR NGR BIHAR(RJPB) Quota: General To Station: INDORE JN BG(INDB)
IRCTC Zone: Group General Manager/Western Zone (IRCTC) Mumbai
Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 MANOJ KUMAR 34 Male S8 0065/ LB Booked
2 SIMA DEVI 29 Female S8 0066/ MB Booked
TDR Details
Reason For TDR: Passenger Not Travelled. TDR Status: Forwarded To Railway Reference No:ekt[protected]
TDR Zone: WR TDR Filing Date: 23-Feb-2010
Refund Status: Refund under Process Refund Date: Not Available Refund Amount: Rs.0.00
I have already filed TDR against PNR No. [protected], details of the same are given as under -
Date of Filing of TDR : 05.01.2010 (Rail Ticket online)
PNR No. : [protected]
TDR Reason : Train was running by 16 hrs. late
Passenger name : S. K. Srivastava
Passenger email ID : [protected]@ntpc.co.in
Passenger Mob. No. : [protected]
Passenger address details -
S. K. Srivastava
Sr. Vigilance Officer
NTPC Ltd. , RhSTPP
PO-Rihand Nagar (Bijpur)
Distt.-Sonebhadra (U.P.) 231223
Agent Code : done6628 (BP[protected]
Morethan 1 & half years has already elapsed and refund has not been materialised till date. Kindly expedite the matter.
Dear Sir,
I have file above TDR as on 17.08.14.But till date no refund has
receive by us. Why this one is taking so much time.
Regards,
Mukesh Jodhani
[protected]
I have filed the TDR on 19-Sep-2014.But i didnt receive any refund till now.Please find the details.
PNR Number: [protected]
Cancellation ID: [protected]
Reason For TDR: Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel.
TDR Filing Date: 19-Sep-2014 18:13:50 HRS
Registration No: MSR250914W18782.
Kindly do the needful.
Regards,
Manimekala M
I have booked E- ticket and the PNR Number : [protected].
Transaction ID: [protected]
Train No./ Name: 18109/ROU MURI JAT EXP
Date of Journey: 09-Sep-2014
Date Of Boarding: 09-Sep-2014
Date of Booking: 17-Jul-2014
From: DELHI (DLI)
To: JAMMU TAWI (JAT)
Boarding At: DELHI (DLI)
Resv Upto: JAMMU TAWI (JAT)
Quota: GENERAL (GN)
Class: SLEEPER CLASS (SL)
Ticket Type: E-Ticket
I have filed the TDR. TDR Details are as follows:
Reason For TDR: Passenger Not Travelled.
TDR Filing Date: 08-Sep-2014 10:18:24 HRS
TDR Status: CR Registered Cancellation ID: [protected]
TDR Zone: NORTHERN RAILWAY (NR)
I am entitled to get my money back if I have not travelled on a ticket.
Request you to look into the matter and return the amount as early as possible.
I have booked E- ticket and the PNR Number : [protected].
Transaction ID: [protected]
Train No./ Name: 18109/ROU MURI JAT EXP
Date of Journey: 09-Sep-2014
Date Of Boarding: 09-Sep-2014
Date of Booking: 17-Jul-2014
From: DELHI (DLI)
To: JAMMU TAWI (JAT)
Boarding At: DELHI (DLI)
Resv Upto: JAMMU TAWI (JAT)
Quota: GENERAL (GN)
Class: SLEEPER CLASS (SL)
Ticket Type: E-Ticket
I have filed the TDR. TDR Details are as follows:
Reason For TDR: Passenger Not Travelled.
TDR Filing Date: 08-Sep-2014 10:18:24 HRS
TDR Status: CR Registered Cancellation ID: [protected]
TDR Zone: NORTHERN RAILWAY (NR)
I am waiting for response from irctc, and refund for my money back if I have not travelled on a ticket.
Request you to look into the matter and return the amount as early as possible.
Ashish Dwivedi
#[protected]
preparation only one passanger got seat and other 2 passanger had WL. Hence only one passanger travelled and during journey he got TDR certificate form TTE on same day. However, just after chart prepartion I filed TDR and by mistake the reason *"Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel." *was selected inplace of *Party Partially Confirmed/Waitlisted And ***Party Partially* Travel."*
As a proof that only one passanger travelled i send the original certiifcate obtained from TTE by email and by speed post (EM[protected]IN) on 16 Sep 2014 to Shri AK Vats Sr.Executive/Refunds/IRCTC on his demand on following address
Group General Manager (IT),
Internet Ticketing Centre
IRCTC Ltd, Behind IRCA Building,
State Entry Road,
New Delhi-110055.
till date from there i have been not received any communication. whenever i call to irctc every time they are not entertaining.
As proof i am attaching all communication details held with irctc on email and TDR certificate obtained form TTE.
I request you to consider my case.
Follwing is the email sent on [protected]@irctc.co.in and [protected]@irctc.co.in
I request you to reopen my case No. [protected]. Details are as follows. I
had filed a TDR for my ticket Ahmedabad to Mumbai Duranto with PNR No.
[protected] on 29 October 2014 itself along with the cancelation of
ticket after the chart was prepared but before the departure of the
train. Me and my husband who was coming to drop me to the station met
with an accident on my way to Kalupur Station, Ahmedabad on 29th October
2014 night and I could not board the train on 29th October. But today I
am surprised to get an email
from your office which states as follows. "With
reference to refund against PNR Number [protected] with reason
Passenger Not Travelled., it is advised that Railway has introduced
Enhanced Coaching Refund System (ECRS), through which e- ticket refund
cases against which TDRs are filed are directly registered and
transferred to the concerned Chief Commercial Manager/Refunds. Your
refund was dealt and regretted by Chief Commercial Manager/Refunds WR
under case No. [protected] with reason, As per chart, passenger has travelled ."When
I called the customer care executive I was asked to submit the proof
that I did not travelled in that train. In that accident I did not get
any major injury got the tratment done at home itself but my husband's
right soulder was badly hurt and had a hairline fracture in coller bone
and ligament tear of right soulder for which I have the doctor's
prescription. I am also a
research scholar at NITIE, Mumbai and I was suppose meet my guide on
30th october. After my accident I also wrote a mail to my guide for
informing that I will not be able to meet him on 30th October. I also
put that as a proof for that I did not travel on 29th October. Subject: [No Subject] From: [protected]@yahoo.com ([protected]@yahoo.com) To: [protected]@gmail.com; Date: Thursday, October 30, 2014 12:02 AM Dear sir, I could not board the train today. We met with a small accident on the way to station.I will be mailing you the progress in 2-3 days. Regards, VarimnaVarimna Singh Sent from my HTCIf you need you may check with my guide. (Dr L Ganapathy, Professor NITIE, Mumbai. [protected]) I
also
had a return ticket on 1st November 2014 from Mumbai to Ahmedabad
([protected]) Which I also cancelled at the same time when I processed
the TDR for my ticket Ahmedabad to Mumbai (PNR No. [protected]). I had
booked both the tickets together on 24th October and cancelled together
as I could not travel to
Mumbai. Sir,
I expect that you will take the strict and necessary action to look in
to the matter and will help me by correcting this TDR process. I am sure
you will help me to get my money refund and will also take a strict
action againt TC in the train on that day for misinformation. Please find the attached medical proof of my husband. Varimna Singh ([protected])Ahmedabad, India