Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir/Madam,

I had booked a Train Ticket for Travel on 02/5/2008 from JHARSUGUDA JN (JSG) To YESVANTPUR JN (YPR) in Train No 2889 having Pnr Number: [protected]. I was on time at the station on the date of Travel. Due some reason the Train was cancelled at JHARSUGUDA JN (JSG) station and it was diverted through BHUBANESWAR-PALASA-VIJAYANAGAR.

As per the Indian Railways rule I initiated the refund process of my Ticket fare amount of Rs 2531.00 on 04/5/2008 and it was approved by IRCTC and they send it to India Railways for further approval. I was intimated that the refund will take time of 90 days or more. But it is very surprising that after 6 months also I have not received a penny.

On this I had visited the local IRCTC Office located at 2/2 CB ROYAL BUILDING, Dr. Rajkumar Road, Rajajinagar, Bangalore – 560010 on 25/10/2008 and meet with Mr. N. Jayachandiran to settle my refund. Even his commitment of 15 days has over for the settlement and now he is also helpless with his higher management level influence to Indian Railway.

On this I would like to take Legal Action against IRCTCIndian Railways and file complains at District Consumer Disputes, Bangalore for the early refund. I would like to request you to please help me and please let me know the necessary steps or document if any that required to take my issue for further. I am giving TDR details below. Please find it.



Thanks & Regards,
Biresh Patel, Bangalore
Mobile: 0-[protected]

TDR Details

Transaction Details
PNR Number [protected] Booked On [protected]
Transaction ID [protected] Ticket Type eticket
Class 3A Internet Service Charge Rs 25.00
Date Of Journey 02/5/2008 Ticket Charge Rs 2506.00
Bank ICICI Total Rs 2531.00
Train No 2889 Railway Zone SWR
From Station JHARSUGUDA JN(JSG) To Station YESVANTPUR JN(YPR)
Quota General


Reason For TDR : ON-REQUEST
TDR Status : Admin Approved
Reference No : 100040.0
TDR Filing Date : 06-May-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

I am currently travelling from Jabalpur to Mumbai - LTT by Train No.1066 and this mail is wrritten from train itself.

after boarding 1066 around 11.30 am today it took me more then 3 hours to find a attendend who was missing from the compartment with the help of ticket collector.

His name is R P Singh reports to Thane station dosent even carry a valid ID card issued from railways.

Very unproffessional attitude when asked was told he was having his luch since last 2 hours.
and he is unable to provide Bedding and bed sheets to me or anyone nothing left in inventory.

The i asked for pantry supervisor who came his name Tufhel Khan reporting to Dadar station railway ID no.A328583

He is also not in a position to answer why they are not having enough bedding sets for passengers. He says they are not being provided with enough material when they start for new journey.

I would like to complaint against this unproffesional attitude and negligance of duty.

and would like to know about the nesessarry actions taken against the same.

Regards
Namit Kapoor
PNR NO.[protected]
Journey Date - 16 Nov 2008

I had booked three tickets on Goa Express (04.11.08), (PNR [protected]), which were wait listed at the time of e-booking. On the day of departure I found that none of them were confirmed. I was told that the money will be refunded automatically to my bank account.
There has been no response from irctc till now. All my e-mails to them go unheeded. Their Delhi no. which is not even toll free is never picked up and when they do, another telephone no. is given which again is never answered.
Could anyone in the Railways stand up and take action?

sir,
I have made two transactions on 8-11-08 as per the detail below but my account has been debited thrice of Rs 2271 each by irctc side. The actual amount to be debited was of Rs 2271 each for the two transactions i made on 8-11-08 as per the detail below but it has been debited thrice from my acoount on 8-11-08 . please look after this matter and cancel on one transaction of Rs 2271 which has been iilegally made by irctc.The two transactions done by me on 8-11-08 are as follows.

1) Pnr Number [protected] Transaction ID [protected]
Train No 2820 Train Name ORISSA S KRNTI
From Station NEW DELHI(NDLS) To Station TATANAGAR JN(TATA)
Date 25/11/2008 Class 3A
Boarding NEW DELHI(NDLS) Resv Upto TATANAGAR JN(TATA)
Quota General Booked By

Ticket Details
S# Name Age Sex Berth Preference Senior Citizen
1 AMARESH KUMAR 40 Male Middle
2 ROSY KUMARI 34 Female Lower

Payment Details
Payment Option SBI Debit
Ticket Charge Rs 2236.00
Internet Service Charge Rs 25.00
Total Rs 2261.00

2) Pnr Number [protected] Transaction ID [protected]
Train No 2801 Train Name PURUSHOTTAM EXP
From Station TATANAGAR JN(TATA) To Station NEW DELHI(NDLS)
Date 22/11/2008 Class 3A
Boarding TATANAGAR JN(TATA) Resv Upto NEW DELHI(NDLS)
Quota General Booked By

Ticket Details
S# Name Age Sex Berth Preference Senior Citizen
1 AMARESH KUMAR 40 Male Middle
2 ROSY KUMARI 34 Female Side_Lower
Payment Details
Payment Option SBI Debit
Ticket Charge Rs 2236.00
Internet Service Charge Rs 25.00
Total Rs 2261.00



The two transaction should be of the above amount but my SBI card no[protected] is showing three transactions of Rs2271 on 8-11-08.please look after this matter and cancel on one transaction of Rs 2271 which has been iilegally made by irctc.

Thanking you

Dr. Amaresh kumar
lecturer, NIT, Jamshedpur

irctc e-ticket
transaction id [protected]
pnr no. [protected]
t.no. 6339/nagarcoil exp
date of journey 19/10/08
class sl
date of booking 17/10/08 02:43:41
date of boarding 19/10/08
from dadar (dr) to pune jn (pune)
quota : general
fare rs 363
adult 1 child 2


complaint : item no. 2 and 3 age 7 yrs were charged full instead of half fare as child ticket
plz advise soon, how to get refund if admissible
thank you

deducted more money on cancellation of e ticket
i booked the e ticket of my uncle from irctc.com
from H NIZAMUDDIN(NZM) to ERANAKULAM JN(ERS) in tatkal for the date 6/11/2006

but due to some prob i have to cancel e ticket on 3/11/06

the ticket was costing Rs1958
but they just refunded me only Rs 414

it is written in there cancellation procedure that only 25%will be deducted for the cancellation of e ticket

details of ticket:


Cancelled Tickets History

Pnr Number [protected] Transaction ID [protected]
Train No 2618 Train Name MNGLA LKSDP EXP
From Station H NIZAMUDDIN(NZM) To Station ERANAKULAM JN(ERS)
Date 06/11/2008
Class
3A
Boarding H NIZAMUDDIN(NZM)
Resv Upto
ERANAKULAM JN(ERS)
Quota Tatkal
Booked By



Ticket Details



S# Name Age Sex Res-Status cancellationDate
1 bhupinder kalra 40 Male Cancelled[protected]


sir plz help me in getting answer why they deducted so much amount

i am writting this to u with lots of hope plz help me


its
rahul kalra

i went to see off my relative who was going to travel by 2204 Amritsar-Saharsa Garib Rath on 2.11.2008. At platform no.3 of New Delhi railway station (where the train was to come, but later arrived on platform no.2), an IRCTC vendor shop no.3, sold me kurkure with MRP Rs. 20 in Rs.24. After lots of pursuation, he was ready to give me the kurkure for Rs.22. Rs.2 more than the MRP. It may be appreciated that such action of the vendor on the Railway station give a bad name to the Railways and should not be tolerated. Even after telling him that i am a railway man, he didn't hear and told me that this cannot be given less than Rs.22.

i would like to request the authority to look into the matter and take corrective measures so that the name of the august organisation like railway may not get tarnished in the eyes of public.

i want to here from you early.

thanx.

sanjay jha

respected sir,
i was travelling with my e-ticket dated on 25/10/2008 via train no. 2416
(PNR-[protected]) that was waitlisted but assured by my booking agent MR. ANUP MALHOTRA, MALHOTRA CONSULTANCY, 18/2 LOWER GROUND FLOOR, OLD RAJINDER NAGAR, NEW DELHI, -110060, PHONE NO. [protected], [protected]. that atleast i can travel if waitlisted e-ticket is not cleared. but TTE didn"t allowed me for even travelling. when i talked to the agent, he said u need original ticket to cancel. and when i reached there he is not refunding the money. so kindally help me out.
yours faithfully
rajesh

The General Manager/Operations,
Indian Railway Catering & Tourism Corporation,
9th Floor, Bank of Baroda Building,
16 Parliament Street,
New Delhi - 110 001.


sir,
I have booked e_ticket in the train no 2910 bdts
garib rath having PNR No [protected] through tansaction
id [protected] on 03/04/2008 at 06:46:15 am from H
Nizamuddin(NZM) to Bandra Terminus boarding at H
nizamuddin in ladies quota for the journey on 18th
june 2008 .The details of passengers is given below

1. Gita Joshi* 36 Female G3/0005/confirmed
2. Snehil Chhimwal 9 Male G3/0005/confirmed
Photo identity card detail
Voter ID FNX2194934 Election Commission

but railways has cancelled the above train due to
Gujar agaitation at State of Rajashthan. it is very
much rgrteted that till to to date Indian Railways
has not refund my amount not replying to my emails. so
please refund my money to my SBI a/c
n[protected] as early as possible otherwise
applicant will be compell to approach for consumer
grievance forum for justice. .
Thanking you

your's Sincerly
Gita Joshi
w/o Sri J C Chhimwal
105/1 ballupur chowk
Dehradun

Train No. 2444/ Bhubaneshwar rajdhani
PNR No :- [protected]
Transaction ID:- [protected]
Amount:- Rs 3660

Dear Sir,
I would like to bring to your attetion that the water bottels are sold at a higher price by the irctc agents in trains and in railway stations.the actual price of the bottle is 10 Rupees but the bottles are sold anywhere between 12-15 Rupees.i request the authourities to look into this matter and check the price of the eatables and consumables sold by the agents in trains and in railway stations.
thanks with regards,
ranish ek

I had booked an AC Chair car ticket through IRCTC website (PNR [protected], transaction id:[protected]) on train no. 2075 (Jan Shathabdi) on 22/10/2008 from Ernakulam Jn to Trivandrum Central. At the time of booking the status was waiting list 7. On 22/10/2008, I approached the TTR of Coach C1 of train 2075 and checked the status of my ticket. He had some other travellers around him who wanted an upgrade from Second seating coaches. He made a motion of going through his sheets and told me that the ticket has been cancelled. I could not believe this since I had not cancelled the ticket. He was not ready to listen to me and very rudely said that he do not have the time to explain to me since he was seeing this situation everyday and asked me to get out of the train. I had no choice since the train was about to leave but to get out of the train. Subsequently I got a ticket in the Nethravati express and proceeded with the journey. Today when I checked the PNR status, I came to know that my ticket was allotted seat number 33 in Coach C1. I don't know the name of the TTR but I am sure you can easily locate it since he was the TTR on duty in Coach C1 of Train 2075 on 22/10/2008. I firmly believe that he had sold my seat to some passenger taking a bribe. Please investigate and arrange to refund my ticket cost of Rs.300.

Yours Faithfully,

Brijesh Vappala

I am not received refund in my account .
for cancellations of ticket pnr. no [protected].on dated[protected].
refund amount refund status refund date

360 sent for refund[protected]

I booked e-ticket through IRCTC website as follows Pnr Number[protected]Transaction ID[protected] Train No2073Train NameBBS JAN SHATABD From Station KHARAGPUR JN(KGP)To StationBHUBANESWAR(BBS) Date07/10/2008Class2S But when, I reached station, I found no such Train is plying for last 4 months( i.e 17th June, 2008 onwards). Which compelled me to hire taxi on double raters. and I lost Rs. 6, 000 for travelling from kharagpur to Bhubaneswar apart from mental and physical harassment. As I understand from other passengers and sources, IRCTC Ltd. is looting passengers by making bookings on fake trains and looting Rs.10 per passenger as Internet Service Charges with the help of corrupt officials of Indian Railways. This way the IRCTC ltd. might have looted crores of rupees till now. Therefore there is need of hour to stop them to do so and appropriate compensation should be given to passengers. I have collected sufficient proof for the same.

Dear IRCTC Team

I have booked tickets through IRCTC internet facility on 10-Oct-08 from Yaswantpur (Bangalore) to Secunderabad on 10-Oct-08 for three passengers by SC Garib Rath. And also I have given the details below.
Ticket History

Pnr Number
0

Transaction ID: [protected]
Train No : 2736
Train Name: SC GARIB RATH
From Station : (YPR)
To Station: (SC)br...

WHY DO I ALWAYS GET TOILET-SIDE BAD BERTH(s) EVEN IF THERE ARE MANY MANY TICKETS AVAILABLE????

it happened too many times: that there are many many tickets and i am getting toilet-side bad ticket(s). any time, every time.WHY???

WHY CANNOT IRCTC ALLOTT TICKETS FROM THE MIDDLE OF THE COACH TOWARDS BOTH SIDES ?????

WHY PEOPLE WHO COME FIRST GET BAD SEATS???????

i booked a ticket for my daughter in bhubaneswar-hatia garib rath. there were 300 tickets available. my daughter is female 19...WHY DID I GET BERTH NO 70????????? every time?????? why cannot IRCTC program THEIR software properly that a young lady gets an inner berth when there are SO MANY VACANCIES ???????

please answer my mail and please rectify the software. it is very very urgent please.

y.f.

s chakraborty
superintending engineer
civil engg dept
cmpdi hq
kanke road
ranchi
mob: [protected]
ranchi

It’s a matter of shame for IRCTC that even after so many years of operations, you’ll are not able to service passengers during peak seasons as most of them like me and many others go without rail tickets even after Tatkal during Diwali/summer/winter holidays.

It’s a shame and failure of IRCTC completely that you’ll fall prey to the touts of the railways who are more efficient than your system which just cannot provide tickets. Touts pay railway ticket bookers and get their tickets inside Railway stations before 810 and within 5 mins all tickets as we just wait like fools on your incompetent system. Every time it gets stuck on the payment page as even 100 tickets are washed off in minutes

I have been crying foul since 3 yrs now, but you’ll just do not care to make some quota with the Rail autorities. Last 3 days I have been trying for tatkal system for my ailing mother and have just failed to get her tickets from Mumbai to Hyderabad, thanks to the touts who are more efficient to fool the system itself.

Railways do not launch special trains either to clear the rush. Really we live in a fools inefficient system, run by useless inefficient people.


I hope My mail reaches Lalu ji as its to all his men.
Thanks


Somu

Hello,

Kinldy clarify as to how a ticket with a break of journey provision can be booked through your IRCTC. The pop up window does not allow me to select reservation up to a station short of the desination to effect a break of journy (as specified in the break of journey rules). Can you do something to enable me to do that, which I can opt by booking at a Railway reservation centre.

Dr.M.R.Iyer...

We visited from Ludhiana to Tirupati in 3A class by Navyug Express train No. 6688. The date of Journey was 10-Oct-2008. Our PNR No. is [protected] and transaction ID is [protected].I booked this ticket by IRCTCs e-Ticketing Service. After booking the IRCTC delivered a ticket on my e-mail and I taken the printout of that ticket. When we reached at Tirupati station on 12th morning, a lady staff member demands the ticket to see and we shown the ticket and ID card but on that time she was started to say that this ticket is wrong, here is not mentioned the ID card no.. We were requesting to her that this ticket is supplied by IRCTC and you see your record and according to record we are showing the ID card. But she was not listening any thing and some other staff members who were available on duty on that time they were also supporting to her. She was using very rough language. She wasted our 2.30 hours and disturbed us mentally very much. We tries to convince her by many type of efforts, we shows the messages on our mobile sent by railway, we was showing the another ticket on our laptop but she was not ready to see any thing. In mean time we sees that she was doing like this and by another ways with the lot of passengers. It is very bad. I want a good punishment for her.
Name of Passengers: Mohd. Azam and Sant Kumar
Address
Sant Kumar
Principal
S.M. Degree College
Lehragaga-148031
Distt. Sangrur (Pb.)
Phone: [protected]

It is a surprise that on cancellation of the train due to Railway's internal policy, rather than being compensated for the inconvenience caused, Passengers have to wait for more than 3 months to get the refund( as stated by the IRCTC customer care, Reading the Policy of Refund)
Ajmer shatabadi was cancelled due to Gujjar's Voilance in Rajasthan on 02/06/2008 and to get the refund I had to write 3 times to IRCTC & wait for 109 days and finally got the return on 21/09/2008.
'Mera Bharat Mahaan'
Jai Hind.