Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked an e-ticket on 23rd may 2009, amount was debited from my account but i didn't got the ticket.
Ticket details:
Passanger Name-- ROBIN TYAGI
Reservation from JALANDHAR CANTT to SAHARANPUR
Train name & no.-- PUNJAB MAIL 3006
Date of Journey-- 6th june 2009
class-- AC 2 TIER SLEEPER

Transaction detail ;
SBI ATM CUM DEBIT CARD
CARD NO.-[protected]
CARD HOLDER NAME-- MANISH KUMAR SINGH
Address: Manish Kumar singh
r/o vill- kaithkala, po- siswarkala, Rasra
distt- ballia, (U.P)
pin code- 221712
email id- [protected]@gmail.com

Through this letter I want to bring to your kind attention, the blatant flouting of the norms by the IRCTC approved “Rail Aahar” vendors on most of the railway stations. One such intolerable incident was experienced by me at Bhopal Railway Station while I was travelling from Gwalior to Mumbai on 0132 AGC CSTM Super Special Express on 19th May 2009 (PRN No. [protected]). It was around 2315 hrs, when the train arrived at Bhopal RS. In search of Soft Drinks, I approached one “Tirupati Associates” on PF no. 1 near to the Digital Clock and Cold Water Point and asked for a 500ml pet bottle of Limca. Instead of the printed MRP of Rs.20/-, he asked for Rs.25 from me for the same. I argued with him that why is he charging Rs.5/- extra despite the display on his shop mentioning that “Packed items are sold in MRP prices”. He countered that Rs.5/- is against the cooling charge of the soft drinks. I asked him for his vendor licence no. and threatened him of complaining such menace to the IRCTC authorities, but he did not budge and neither provided me his licence no. He fearlessly exclaimed that all the vendors of Bhopal RS charge the same amount and so does he. Such types of practices are being continuously carried out on many Railway Stations, mainly with respect to Soft Drinks, Mineral Water and Ice-Cream kind of stuffs.
It is my humble request to you to take proper and strict action towards such vendors, who violate and ruin the common law and equity. I also suggest improving and enforcing certain strict guidelines to curb this out and impose heavy penalty to the offenders.

I availed train no. 2863 on 09.05.09 in Coach No. S7 Birth No. 13 having PNR No. [protected]. had lunch plate consisting of Rice, Dal/Curry, Egg Curry(2 eggs) at a cost of Rs. 37 per plate. But while returning by train no. 0201 (YPR-Guwahati exp.) on 19.05.09 Coach No. S7 birth no. 67 PNR No. [protected] had lunch plate consisting of same menu they charged Rs. 55.

Why so disparity?

When asked for bill or rate chart, the IRCTC staff not only refused but also threatened for such query.

Are not they taking advantage from the passengers on board with no other options?

Regarding IRCTC.co.in

What kind of features are you providing. What stupid server it is. I am trying to book a ticket from morning till 2.21 pm. I am not able to book my ticket.

What server are you using. Is it develop for the travelers? I am getting so many error on my system? Who is the developer of this IRCTC.

I am also a web developer. I could understand normal problems on a server or difficulties...

IRCTC has a limit on the number of tickets that you can book per month, and that is 10. When people are paying for their tickets, I do not understand why anyone should limit the number of tickets to 10 per month.

Other issues with the website :
1. Service unavailable often - if your website is down, what should a consumer do if they want to cancel a ticket. Dont you think you should have a backup server, like so many (even small) companies like yahoo, zapak, etc. for something like this? Or there could be a mechanism where at least the payment can be queued at another website, in case the primary website is down.
2. Onward Journey cannot be planned - people have to pay for the break-up journey, which comes to a lot more than if onward journey could have been planned.
3. Credit Card mechanism not robust - Session expires too soon.
4. The website expires by the time you fill up the form. And then you have to fill all over again. Sites like godaddy.com give you a notice that your session is expiring - just click here if you want to keep this session alive. This is a nagging problem, as you have to fill the same form again and again. Granted, the credit card part is critical, but not the form filling and booking section, so why this low session expiry time?

Hope people take this positively, and do positive changes. Otherwise the site is quite good and flexible, quite unlike what is expected out of an indian government site.

Dear sir
I have booked my rail ticket using SBI DEBIT CUM ATM CARD, I didnt got any information about the ticket but money is reduced from my account.I lost Rs 207/-.my transaction no is POS PRCH 62201800861002054829133102999552001.i want my money back.sir kindly do me the favor.thanking you
jesithajayaraj

Sir,

I have got reservation from irctc.co.in through internet. On scrutiny my pass book 08 times i.e. Rs. 503/- has been deducted on 14 and 16 April 2009. Similarly 05 times Rs. 10/- and 493/- has been deposited in my saving bank account. But actually my reservation has been done from Jammu Tawi to Rishikesh vide PNR No. [protected] Transaction ID No. [protected] on 14/04/2009 and return journey from Rishikesh to Jammu tawi vide PNR No. [protected] Transaction ID No. [protected] on 16 April 2009. Whereas six times are required to be refunded from your side. But it is not credited for Rs. 503/- in my saving bank account. Since only my reservation has been done only two times.

2. You are requested to kindly refund my Rs. 503/- in my saving bank account account at the earliest, please.

Yours faithfully


Jasbir Singh Pundir

My user id is mcf_hot. Yesterday (11/5/2009), I was trying to book a SL class ticket. I used my Citi bank credit card and reached to the stage where I clicked on 'Confirm Payment'. However, the next screen stated that 'Service Unavailable' and I was never able to print the e-ticket.

On checking, with Citi Bank, I was told that the amount of Rs. 272/- has not been billed to my account and the reference no for this transaction as per Citi Bank is 089414. I was told to forward a mail. I have done so and sent a mail to [protected]@irctc.co.in requesting the amount of Rs. 272/- to be reverted back to me.

I hope I have done the correct thing, as this is unprofessional on part of the Railways to block this amount as no PNR or transaction no was generated in this case.

If I am missing some procedure in this case, please get back to me at the earliest either though this website or my email id [protected]@hotmail.com

Regards,

Mervin

When I try to book a Tatkal ticket from Dindigul to Chennai for the date of 17th May, I get an error message saying, "Booking not permitted. Try some other Train/Class". I get this message after I entered the passenger details. After confirming the availability, I have tried all the trains and got the same message. I am really frustrated and finally I couldn't reserve my ticket at all. These kind of problems will surely give a very bad name to IRCTC and better they can remove the online tatkal booking option.

Dear Sir/Madam
First i will apologize for my previous complaint, i mentioned wrong train number by mistake. On 11th May 2009, I have booked an online ticket for train number 2820
ORISSA SAMPARK K EXP from NDLS to BBS boarding on 2nd June 2009 for KAUSHIK DOLAI MALE 24 Years of age and JAYASREE DOLAI FEMALE of age 20YEARS. Unfortunately after the payment was made through SBI ATM cum DEBIT card payment gateway, the error, "REDIRECT=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.The money ( Rs 3, 579.00 ) has already been debited from my SBI acc.but i have not received ticket confirmation

I request IRCTC to help me at the earliest and refund the same amount.

Expecting a reply as soon as possible.

Yours Sincerely
ANAND KUMAR SINGH
+91 [protected]
Email ID : [protected]@gmail.com, [protected]@yahoo.co.in
My S.B.I. ACCONT NO IS -[protected]

Sir
I want to say that for last couple of days I tried to create a new account of mine at your site. Thus I tried several time with user name "archit", which is "available" as per your checking facility provided on the site. But unfortunately I was unable to create it still now. Can you please help me to create the same on your site as soon as possible?
Looking for a positive response from you.
Thanking you

yours truely
Archit Banerjee
N. L. Ghosh Street
Purulia 723101
mob: [protected]
email: [protected]@rediffmail.com

For last 3-4 moths and particularly in last few days I have observed that the tatkal ticket booking through www.irctc.co.in has been highly tailored by the website in such a way that a common public almost does not get chance to get a confirmed berth even if start at the opening time (8 AM sharp) and be online continuously. The website maintain such a drastic corrupt procedure that we get message "service unavailable" or go very very slow or get hanged at any stage even at payment stage. as a result even if a very high number of seats available in the beginning, not a single ticket can be booked by the innocent browser (claimed to be the important citizen). This looks like some people at different level use the irctc website machinary to continue such an extreme level of corruption each and every day that may be a black business of crores. Pl. look into the matter urgently and stop this official country level corruption without which the railway website becomes a farse.

Hi,

I was trying to book tickets for a journey from Nagpur to Bilaspur. I successfully achieved the same at IRCTC. However, whenever I was trying to book the return ticket, irrespective of the browser the transaction always failed. It went through the payment gateway of the Credit Card company, deducted the amount and failed just before the actual showing of the booked ticket. My browser showed an error on the web page where it displayed the absence of some code object. 'document.fssform not defined'.

Why such buggy code is allowed onto a website without proper testing?

I am facing huge trouble since 4000 INR of my money is stuck with IRCTC with 6 failed transactions. I am not too sure how long would it take for them to return this money and to add to it, even my ticket isn;t booked yet. I will have to go to the Reservation window at station in person and get it done.

So much so for the service.

Sir,

Myself along with my wife travelled to Vizag on[protected] by Godavari Express, 2nd AC vide PNR No [protected]. As our ticket was wait listed even at the time of boarding the concerned TTE on checking the chart allotted Upper Berths in Cabin F (1st AC Coach). We too happily occupied the same thanking the Railways as well as ourselves for opting the auto upgrade option at the time of booking. However to our dismay the TTE after a while came in and insisted upon paying the difference amount for 1st class travelling. Not only he seemed unaware of the auto upgrade option and feigned ignorance about the same even when our other two co passengers (Retired IG and another a Professor in Surgery) tried to tell the TTE that such a facility was indeed there and he should not be charging for auto upgrading. He bluntly refused to at least hear us out!!

Left with no option we paid th difference amount of Rs. 1375/- (Rupees one thousand three hundred and seventy five) vide Excess Fare Ticket No 347317 and reached our destination.

This is unfair and I request the Railways to immediately refund the amount of Rs. 1375/- (Rupees one thousand three hundred and seventy five) charged vide Excess Fare Ticket No 347317 as we did not ask for 1st class accomodation and were instead allotted by the TTE.

Arun Kumar HG
Ph:[protected]
email: [protected]@gmail.com

Dear Sir/Madam

I have booked ticket from Lucknow to New Delhi on 16 march 09 from lucknow swarn shatabdi and the journey date is 20th march 09 and the payment mode is corporation bank net banking and the cost of the ticket is Rs.1595 and Rs.12/- transcation charges, but unfotunately the above said amount has been debited twice from my account.
So, i request you to see this matter and credit Rs. 1607/- (1595 + 12) in my corporation bank account.

This is my first mail to IRCTC after that i have sent number of mails to irctc and give all the proof that shows the amount debited twice for the same ticket.
But unfortunately i'm still waiting for response .
Pl. do the needfull to solve my issue.

Thanks


VISHWAS

I have booked ticked in Jan 09 and i have cancelled the same ticket, i have not received the amount back and i did not receive any response from IRCTC ([protected]@irctc.co.in) even after writing mails three times.
It is gross unjustice to consumers' trust.
My irctc ID is

akmehta5

I want the refund at the earliest.

It always beeing observed that service will gone unavilable for online ticket booking from 8 AM to 9 PM when tatkal booking beeing start.
Due to this type of service, I loose my important work at my native place .IRCTC should provide us feedback on the matter.

My complaint regarding www.irctc.co.in website. from last two days, it was very slow even we are not able to get home page of that site.i want to cancel my e-tickets but not able to do so. pls look into this issue. It is happening no. of times with me and my friends even all person so i want to notice this issue.

Hi,

I had a problem while booking my eticket via IRCTC. I was booking tatkal ticket while paying there was some problem, I had not been redirected to the ticket confirmation page, but my payment was made.
For details please go through the following mails I send to [protected]@irctc.co.in

----- to [protected]@irctc.co.in --------
This is a reminder to the following issue, I have checked properly and my eticket has not been booked through the transaction I did, using IRCTC online booking facility.
My user id: viveksgkp
Still I am not able to contact to your customer service centre, the phone either not picked up or is always busy.

Please consider this as high importance. Since the ticket is not booked I must get the refund.

Thanks,
Vivek.

From: Vivek Srivastava
Sent: Tuesday, April 21, 2009 9:15 AM
To: '[protected]@irctc.co.in'
Cc: '[protected]@gmail.com'
Subject: Tatkal E-ticket booking problem
Importance: High

Hi,

I have booked one eticket for 2 passengers, in train 2256 'Gorakhdham Exp', on 21st Apr 09 in Tatkal quota. I made the payment through SBI debit card, as soon I clicked on "PAY" the next page did not show me the ticket detail, it just said redirecting to some "X" page.
Later when I checked my booked tickets history, it did not show me anything, related to this transaction. I didnot know whether my ticket has been booked, but the payment to IRCTC have been made for Rs. 2211 has been debited from my SBI A/c, with following reference : (refer to attachement)

I tried calling customer care but all lines kept busy. I don’t know what went wrong, but if my ticket is not booked I must get my money back. Please have a look into this issue, and let me know the reason as soon possible.


Thanks,
Vivek Srivastava.
[protected].

I HAVE BOOKED TICKET FOR TIRUPAIT FROM ARAKKONAM ON 15/4/09 AT 5:38 P.M
THROUGH IRCTC, I GET CONFIRMATION FOR MY E-TICKET - SEAT NUMBER- D1-36, 37, 38
BUT WHEN I CHECK IN THE COMPARTMENT, I FOUND SOMEONE OCCUPIED
MY SEAT WITH THE SAME SEAT NO ON HIS TICKET, HOW THIS KIND OF
PROBLEM HAPPENS, I NEED PROPER REPLY FOR THIS PROBLEM FROM IRCTC.