Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi
Myself Anish Thomas.
I have booked 4 e-tickets for 10 travelers, traveling between Ahmedabad and Mumbai by Karnavati AC Chair Car. The journey date was 14-Dec-2008.
These are the PNR no. of the e-tickets.

1. [protected]
2. [protected]
3. [protected]
4. [protected]

Now, These tickets were WAITING LISTED after the chart was prepared which means that, IRCTC will have to automatically refund me the amount for the tickets. But till now, i have not received the refund on my Credit Card and there is no intimation from the side of IRCTC as well.
Kindly help and suggest in the matter.

Thanks
Anish Thomas
e-mail: [protected]@gmail.com
Mobile: +[protected]

Dear sir / Madam

i had not recieved my refund amount is not reflecting in my bank account for the following transactions i performed during my eticket bookings.

Sl.No PNR No/Trans.ID Cancellation Date Amount Remarks

1. [protected] 05.12.2008 Rs585 Cancellation

2. [protected] 23.12.2008 Rs744 Cancellation

3. [protected](T ID) 03.12.2008 Rs423 Failed Trans


i had sent mails earlier to this also. i also talked with your customer care executive many times. But there is no response.

i am also sending my Bank account statement once again. i had booked by ticket through UTI Bank credit card Gateway.

Kindly expedite my refund status at the earliest.

regards

D.L.Ratnakar

Hi

I have cancelled 3 e-tickets on[protected]. Below are their detail

PNR No. Transaction ID
[protected] [protected]
[protected] [protected]
[protected] [protected]

However I have received the payment back to my account

To,
The Manager,
IRCTC
INDIA

Sub:- Double Charges against one Transaction ID

Dear Sir/Madam,

This is with reference to transaction failure when I had tried to book an E-Rail ticket through my HSBC Credit Card dated[protected] but due to connection failure, the transaction had not been completed and no transaction ID generated.

After that I had tried to book an E-Rail ticket with my SBI Credit card and that transaction had been successfully done and ticket had been booked from GWL to NK for journey[protected] with transaction ID – [protected] and IRCTC debited my SBI card with amount of Rs. 2026.84. But when I checked my HSBC card account and found that IRCTC also debited the amount Rs. 2062.47 under transaction date[protected] .

Since there was only one transaction ( ID- [protected]) done on[protected] then how it would be possible to debit both the card on one transaction id.

Sandeep Garg

Booked Tickets History

User login:- edp_aman
PNR No.: [protected]
Date of journey: 14/1/2009
Reservation from GWL to Nashik
Transaction ID: [protected]
Date of Booking: 18/12/2008

i have tried to book two tickets through irctc. during process my money has been debited from my account
but ticket not booked . several times i contact to customer care, finally i got the answer that my ticket has not booked.

Pl. see the ID :-sks_2009 on dated 05/01/2008


If ticket has not booked, why money has been debted.

what is the next step. i was harassed by nearly more than 4 hours with my money also.

Dear Sir,

This is to bring to your notice that I had purchased two tickets through IRCTC Ltd. online whose date of journey and PNR numbers are as follows:-

Train No. 4018 (Sadbhawana Express)
From : CHANDAUSI JN To: LUCKNOW
PNR [protected]
Date of Journey 31.12.2008

On the above tickets i was unable to travel as the train got delayed more than six hours and due to this the journey date was also got changed as it arrived around 0315 hrs on 01.01.2009 against its arrival time i.e. 2050 hrs on 31.12.2008

Kindly advice that how would I get the refund on the above tickets.

Your prompt reply would be a great help.

Thanks & Regards

Anubhav Sharma

Sir/Ma’am

I would like to share my bad experience with IRCTC (online ticket booking website).

I have booked my tickets against PNR [protected] on 23rd December, 2008 but after a day on 25th Dec, 2008 I tried to cancel my tickets with immediate effect & sent a mail on [protected]@irctc.co.in as suggest by an executive on phone.

----- Original Message -----
From: Deepak Kapoor
To: [protected]@irctc.co.in
Cc: [protected]@irctc.co.in
Sent: Thursday, December 25, 2008 10:53 PM
Subject: Ticket Cancellation-PNR [protected]

After my requesting mail for cancellation of tickets, they replied in mention below text.

“Thanks for showing interest in our site. Kindly note that e-ticket cancellation can be done up to the chart preparation, after making chart e-ticket cancellation not allowed. In this case we are forwarding your case to railways for the TDR process. Railways check all the matters and decide what amount should be refunded and this all process takes 90 days or more. Once the railways refunded your amount, we will credited to your same account.
Regards.
PANKAJ DHIMAN
[protected]@irctc.co.in
www.irctc.co.in

In the reference of above mail ...i asked them ...

Why should i go for TDR processing when i am using your service within all deadlines and have cancelled the tickets before 24hours?

Do you have any such provision in your website that before 24 hours, tickets can not be cancle?

Please reply.

NOW I AM SENDING THEM LOT OF MAILS WITH SAME QUERY BUT I HAVE NO FEEDBACK ON THIS. WHICH SHOWS THAT THEY ARE RESPONSIBLE SOMEWHERE AND NOT READY TO WRITE ANYTHING IN WRITTEN

KINDLY SUGGEST ME THE RIGHT WAY TO GET IT DONE ASAP.

With Regards
Deepak Kapoor
[protected]

I have been using the online ticketing system of IRCTC since january 2008, but some days before I faced a very untolerable issue. I went to book ticket on IRCTC site and searched for trains from station Itarsi(ET) to Pune and Train Number: 5018 Train Name: GKP LTT EXP is displayed there in list and i booked the ticket. The ticket information is as follows:
PNR-Number[protected]
Train Number 5018 Train Name GKP LTT EXP
Date 28- Dec- 2008
From Station ET To station PUNE
Reservation upto PUNE Boarding point ET
Class SL No of passengers 1

But i found during travel that Pune is not in the route of train and i need to change the train in midway. This problem was not only with me, about 10-12 people were facing same problem (having booked tickets from reservation counters) and same seats were allotted to other passengers from Bhusawal station.

Because of this i faced many problems during journey:
1. TC said that after some station your coach will be added to other train directing toward pune but nothing happened and no information was goven to us... Neither our coach was changed nor any railway staff came in front informing in this regard.
2. Our confirm seats became waitlisted after bhusawal station, this caused arguing and hot situations with other passengers...
3. I was forced to leave train at Manmad station By TC otherwise he might have treated our tickets as invalid for forward journey...
4. I travelled in a passenger although having a reservation ticket and in a crowdy situation.
5. I wasted much of my time for catching that train in early morning and got no comfort of reservation and no value of my money...

The conclusion of this all is that:
1. False information was provided to me on IRCTC site.
2. I fell in situations I have never faced before causing discomfort highly.
3. My money and comfort was not given right value.
4. Railway staff was also not supportive and helpful as it had taken me to ask 10-15 times to TC to understand what was required to be done and it was that to leave train in midway and catch other train and travel as having waitlisted or general ticket.

Please try to ask questions to IRCTC and Railway in this regard. And give suggestion to them that no one can do anything to them as they are government agencies, so instead of stealing this way the right way to loot the people as railway police and TCs do with poor, needy and general people.

If any action is taken in this regard will help me to restablish my faith and trust on government and consumer forum also...

Dear sir,

I would like to submit that yesterday on dt.27-12-08 I was travelling from Jhansi to Raja ki mandi through Taj Exp.; Coach:D1, Seat No:17, 18, 19 (reserved). Enroute at Gwalior station I was looking for Milk/Srikhand, there was a vendor selling milk, srikhand etc, I asked him for srikhand and he gave me the same at Rs.15 costing, I requested him to give the same at price Rs. 10 as made by Railways but he denied and misbehaved with me and said "Jisko complaint karna hai kar lo".

The vendor is not having name batch on his uniform nor is he having any trolley no to hide his identity, there were two vendors on plateform and both the vendors were selling srikhand at Rs. 15.

I request to kindly do the needful and take stringent action against them.

Thanking you in anticipation.

Pankaj Singh, Jhansi

Dear Sir/Madam

I am writing to inform you of my dissatisfaction with the services of your courier partner Overnite Express Ltd.I have booked one ticket on 9th December as per details given below

Pnr Number [protected] Transaction ID [protected]
Train No 9322 Train Name RJPB INDB

Place Of Delivery :
Address Shri Vivek Patel
23-24, Kalyanpur West
Ring Road (Near Akash Auto)
City Lucknow
Pin 226022
State Uttar Pradesh
Country India

I received an e mail on 11/12/08 from Overnite Exp stating that No body found on address. On 12th December I inquired about the status and confirmed the address stating landmarks and location also. I was told that the tickets will be delivered on 15th which did not happen.
I made several phone calls on the numbers mentioned in the e mail. I specially contacted Mr Naveen who is looking after delivery of tickets in Lucknow but of no avail. Every time he makes some or other pretense.
Even after spending several wasted hours trying to get the delivery by contacting the delivery agents on phone, the ticket is still not delivered.
Online tracking system indicates that address is incomplete which
contradicts the statement of e mail dated 11/12/08 . In fact both thereasons are wrong. This is exactly a case of negligence from Overnite team.
I am still waiting for the ticket...

I look forward to your intervention in this matter to ensure the delivery and further take appropriate action to prevent this type of negligence from courier services which in turn harms your repute .


--
Nilesh Patel
Phone -(Office[protected], 2502459
(Resi[protected]
Mobile-[protected]

NO TICKET BOOKED--MONEY DEDUCTED FROM BANK ACCOUNT
My Transaction id is [protected]
An amount of 465.00 deducted from the account but ticket didnt get booked.but when i saw the information about the transaction id it is telling--Payment Not Received From Bank..

My communicational id is [protected]@gmail.com
My phone no: is [protected]

please reply me immediatley.

Hello sir
I am senthil kumar from vellore. I was booked a train ticket through internet to IRTC the train ticket was booked one time on[protected] but the payment was debited in two times in my account .
At that time session expired after making payment the computerscreen freezed. I checked my SBI account transactions and I have seen a payment of Rs. 633/- is debited in two times from my account. However when I saw in booked histroy of ticket one ticket alloted to me but the payment was deducted tow times in my account.
Please refund the excess payment of Rs.633/- to my account without delay.
My details; IRTC username. senthilr72, My email Id is [protected]@gmail.com

Respected Group General Manager-1/Eastern Zone (IRCTC) Kolkatta,

I have booked a ticket from IRCTC Web Site on 21-Aug-08 for Faluknama Exp Train No 2704. My PNR No. is [protected], Date of Journey is 26-Sep-2008. As the train was Cancelled, I fieled a TDR for that. And Now the status of the TDR is ADMIN APPROVED. Still now I am waiting for the Refaund. I am wondering IRCTC does a very large scale business and Its Bank report shows it has already done trancation in this fiscal year INR [protected]. Even if in this case also the authority is unable to refaund my INR 401. Please stop too much Red Tapeism. Enough is Enough.

Regards,
Ranjit Kumar Hota

Recently booked one ticket from BBSR to Newdelhi.
But the system generated 2 Tcikets and debited twice. Therefore I had to cancel one ticket, which costs me Rs.120/- . This is becuase of the faulty software of IRCTC.

NO REPLY FROM THEM NOW.

Their IVR Does not work.

There is no Escalation process available... The numbers they have given of Customer care are always BUSY.

Pathetic Service !!!

Is there any one listening ?

Thanks

Srikanta
Delhi
[protected]@yahoo.com

Hello Sir,

This train was canceled on 19-July-08. The TDR was filed on 28th July 08, but till now I had not received my money back from IRCTC. Its already 4 months over. Can I know the process ? when I will get my money back from IRCTC or Indian Railways ? I had contacted so many times to IRCTC customer care, but I am not getting any replies from IRCTC regarding that issue. Is there anybody for quick response ? Please do the needful & let me know about this. Below is booking details.

Booked Tickets History

Pnr Number :[protected] Transaction ID: [protected]
Train No 2863 Train Name HWH YPR EXPRESS
From Station BHUBANESWAR(BBS) To Station YESVANTPUR JN(YPR)
Date 19/7/2008 Class SL
Boarding BHUBANESWAR(BBS) Resv Upto YESVANTPUR JN(YPR)

Ticket Details

S# Name Age Sex Berth Preference Senior Citizen
1 Shashanka Sahoo 29 Male Side_Lower

Thanks
Shashanka
M:[protected]

My name is MANISH GUPTA and staying in C-137, Vandana Vihar, Nangloi-41 and my name is in your ELECTORAL ROLL but i didn't receive my ID Card till now. Kindly let me know the way to get card or person to whom should i contact.

Name: Manish Gupta
Father's Name: Shri Krishan Gupta
Gendar : Male
House number: 137
ID Card Number: UBF0757864

Note: I had forwarded this mail to eoerceo.[protected]@nic.in but i didn't receive any reply. Please let me know the way to find out my VOTER ID CARD.

I booked a e-ticket and as the train got cancelled, I filed TDR for the refund of my Fare. the customer care people said that I would be getting it after 90 days.
It has been 120 days over and still the refund is not done. The status is still showing as "Admin Approved". I have furnished the details of TDR filing below.

Please let me know, how to get my money back.

TDR Details
Transaction Details
PNR Number [protected] Booked On[protected]
Transaction ID [protected] Ticket Type eticket
Class 3A Internet Service Charge Rs 20.00
Date Of Journey 01/8/2008 Ticket Charge Rs 1275.00
Bank SBI Debit Total Rs 1295.00
Train No 2664 Railway Zone SER
From Station CHENNAI EGMORE(MS) IRCTC Zone Group General Manager-1/Eastern Zone (IRCTC) Kolkatta
To Station HOWRAH JN(HWH) Quota General

Ticket Details
S# Name Age Sex Coach Seat Res-Status
1 Anup Kumar Ray 23 Male B1 0049 Booked



Reason For TDR : Train Cancelled.
TDR Status : Admin Approved
Reference No : ekt[protected]
TDR Filing Date : 12-Aug-2008
Refund Status : Refund under Process
Refund Date : Not Available
Refund Amount : Rs.0.00

Sir,
I booked my e-ticket thru IRCTC vide trans ID [protected] for train no. 2621, chennai to warangal on 6/12/08 and the ticket was not issued after receiving pament thru SBI debit card.The refund status shows the transaction as settled without the receipt number.I request the Railways to arrange my refund amount of Rs 441/-.

Vineel P

Respected sir,

I wanted to book a railway reservation ticket from Hosur to Ernakulam
on 07/12/08.My account id on IRCTC is sijomon3.
I have tried to book the ticket through my SBI ATM -cum debit card on
01/12/2008, but all the transaction has failed. When i have checked my
account Rs 1327.00 is debited from my account and ticket didn't
booked.And i successfully booked after 15m, Rs 1317.00 is debited from
my account two times.. Till today not refund Rs. 1327.00 .

I have attached here with the copy of ATM statement.The transaction
dated 01/12/2008 .Please look to it and cater to the problem at the
earliest possible.




Regards,
Sijomon ND
Nedumpuram (h)
meladoor .po
mala
680741
thrissur(dist)
kerala

Dear Sir / Madam,

After several phone calls; still I am in same place. Nobody is answering for refund for the tickets which I have booked through IRCTC. Today I have called to ph:[protected]; and received new way to get the money that I should send a mail to new mail id. Before one month back I was getting the answer that after 3 months automatically I will get the money in my a/c. Still I have not idea for my refund.

Ticket Details:-
After chart preparation the status of the above ticket is given below:-

Sr. No. Name Age Sex Status (After Chart Preparation)
1 PUNEET AUDICHYA 29 MALE CONFIRMED
2 SHIKHA AUDICHYA 28 FEMALE WL/1
3 NANDINI AUDICHYA 62 FEMALE WL/2

Photo Identity Card Details

Type No. Issuing Authority
PAN Card AGZPA7345R INCOME TAX

Please note the E-Ticket details:-

Transaction ID [protected]

Train No. 2952

Train Name Mumbai Rajdhani Express

Class 2A

PNR No.[protected]

Date of Booking 02/05/08

Date of Journey 27/05/08

Date of Boarding 27/05/08

From New Delhi (NDLS)

To Vadodara (BRC)

Schedule Dep. 16:30

Total Fare Rs. 4115/-

IRCTC Charges Rs. 30/-



Kindly help me!!!